Customer Reviews for U-Haul Moving & Storage of Clearlake

1,384 reviews

3250 Clear Lake Ave   Springfield, IL 62702

(217) 280-8481

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(217) 280-8481

3250 Clear Lake Ave
Springfield, IL 62702

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George Obrien 
Rating:
5.0

Customer did not leave a comment.

Mark Young 
Rating:
3.0

I just wanted to document what my experience was when I rented a 5 x 8 enclosed trailer for 11 days. When I opened door on back, the spring had sprung and door was stuck in open position. Trailer also had some garbage inside. I took trailer back to rental to exchange. They apologized and gave me a different trailer. Hooked it up new trailer and checked lights. Drove trailer home and my vehicle kept telling me there was a problem with left turn signal. Once I got home, I checked the left turn signal again and it wasn’t working. I looked under trailer at the wiring and noticed a wire had slipped out where it was spliced together. I re-spliced it and it started working. During use for trip, my vehicle would now tell me there was a problem with the right turn signal and then it would be fine. I believe it had loose connection and but had to stop multiple times to verify it was working. When I returned the trailer a day early, I told them I had problems with lighting and had to spliced one wire for the left turn signal but not sure what was going on with the other one. They just said that was fine and I unhooked and moved it to spot they wanted. Credit was properly given for the 1 day early return

Brett Lindsey 
Rating:
5.0

No problems... Manager & staff were great!

Michael Reid 
Rating:
5.0

Customer did not leave a comment.

GEORGE O BRIEN 
Rating:
5.0

First time user. I dealt with two very nice young people. They patiently answered all my questions. I was very impressed.

john cordery 
Rating:
5.0

There was a non UhAul padlock on the box door lock that I hadn’t noticed when I left. When I was loading I discovered that the overhead door wouldn’t open all the way so it was difficult to get a couple items load. Also had to tie the door down with a wire to keep it closed for the return trip

GEORGE O BRIEN 
Rating:
5.0

Customer did not leave a comment.

John Saladino 
Rating:
5.0

Customer did not leave a comment.

Todd Easton 
Rating:
3.0

In the overall I would rate this location as lazy. It has been a few years since I required the use of a rental, but this occasion reminds me of why I used Penske primarily. The attendant at pick up was lazy, the truck smelled completely of marijauna all day, and the $20 charge/process of after hours dropoff was ridiculous.

Michael Gogerty 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE JONES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

IONA MENDENHALL 
Rating:
4.0

Customer did not leave a comment.

Amanda McIntire 
Rating:
5.0

Customer did not leave a comment.

darrius cole  |  First Impressions 
Rating:
5.0

Nothing at all

Danielle Weller 
Rating:
4.0

The lights in the hall of my storage unit did not stay lit long enough, but aside from that my storage experience was great

SHAI MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE JONES 
Rating:
5.0

Customer did not leave a comment.

GEORGE O BRIEN 
Rating:
4.0

We thought we had access to our unit 24 hours a day, but we were told we'd have to pay an extra $10 a month for that kind of access. The unit was already $100 per month. We could have gotten it cheaper elsewhere.

Jenny Murray  |  First Impressions 
Rating:
5.0

V friendly and professional and thorough… nice

Parveen Naaz 
Rating:
5.0

Customer did not leave a comment.

Leonard Naumovich 
Rating:
1.0

Staff rude. Threatened to sell my stuff because she didnt see me coming up with $958 in a hour. Just not nice at all. I paid my fees drove 2 hrs away to pick up my things and they still had a lock on it. When i finally got in my storage after calling the store manager which i waited for a hour and some my tv was broken. Overall experience was horrible and Uhaul can never get my money again.

Odessty Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE O BRIEN 
Rating:
3.0

Customer service was poor. Questions answered rudely. Seemed as though we were an inconvenience and unwelcome. Would not go back to this location based on interaction with employee.

Anthony Wessing 
Rating:
1.0

Customer did not leave a comment.

jered rogers 
Rating:
1.0

I thought I was paying 89 dollars the.n when I check in truck I get hit with another nearly 100 charge. Thanks for shitting on my day

Christopher Hodges 
Rating:
5.0

Customer did not leave a comment.

Janet White 
Rating:
1.0

Employees were rude. Absolutely no help i paid for storage and when i came to get my things they had a lock on it. Even though i paid. Had to wait for someone to come and let me in took up almost 2 hours of my agenda. The entire experience was horrible.

Odessty Watson 
Rating:
5.0

Customer did not leave a comment.

GEORGE O BRIEN 
Rating:
3.0

Customer did not leave a comment.

Amberly Giacometti  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will be going back to uhaul. 0 complaints here👍🏼

Jeremiah Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Bauman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Diane Turner 
Rating:
3.0

Customer did not leave a comment.

Diane Turner 
Rating:
5.0

Customer did not leave a comment.

Joni Heard 
Rating:
5.0

Customer did not leave a comment.

Stan Dunas 
Rating:
5.0

Customer did not leave a comment.

Susan Barbee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janet White 
Rating:
5.0

Customer did not leave a comment.

Landon Rodenhofer 
Rating:
5.0

Everything went very good. I am very pleased with u haul. Will definitely use then again. And would highly recommend to friend or family. Thank you very much to the u haul team on clearlake in Springfield illinois

Christine Taylor 
Rating:
4.0

Customer did not leave a comment.

brittany lattimore 
Rating:
5.0

Customer did not leave a comment.

Michael Lehmann 
Rating:
3.0

Prices way too high.

ASHLEY SHERWOOD 
Rating:
1.0

Lady I talked to on phone was rude n argued with me wasn't happy at all!!!!! Will never rent again!!!!!!

WILBERT BRUNER 
Rating:
3.0

I think it would be helpful for those who create reservations to have their vehicles brought up to the front and have it waiting in the lot closest to the door instead of way far other end of the lot. Today I had to trek across the parking lot and clean the ice off the windows. Definitely doesn’t give a great customer service experience. The location on N Bruns will bring the vehicle up for you.

Justin Driscoll 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL BURTON  |  Overall Experience 
Rating:
4.0

Keep ink in the printer to give customers their receipt

Alfonzo Smith 
Rating:
2.0

Employees communicate

Tracy Clemons 
Rating:
4.0

Customer did not leave a comment.

Sherry Thacker 
Rating:
5.0

Customer did not leave a comment.

roland Keiser 
Rating:
2.0

Customer did not leave a comment.

Arthur ceasear 
Rating:
5.0

Great place!!

ANDRES COLLADO 
Rating:
5.0

Customer did not leave a comment.

jeris telford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lalu Joseph 
Rating:
5.0

Gavin Cell was excellent to work with!

JEANETTE GARVIN 
Rating:
5.0

Customer did not leave a comment.

Sherry Thacker 
Rating:
5.0

Alex was awesome, polite and professional. Knowledgeable and willing to work for what we needed. Equipment was clean and worked perfectly. They came out and hooked it on for us and took it off at return. Hands down the best experience I have ever had. New manager is doing the job! Will be back for storage soon!

Kevin Barringer 
Rating:
5.0

Very easy to deal with

Jim Sutzer 
Rating:
3.0

I think I received the worse Uhaul. Check engine light would not go off, front windshield was cracked, truck sounded as if was going to choke out and die.

YOLNDA JONES 
Rating:
5.0

Great service

Mike Sims 
Rating:
5.0

Staff freindly and very helpful. Manager went above explanations in helping.

David Hauck  |  First Impressions 
Rating:
4.0

Very friendly knowledgeable customer service in the shop

Marissa Quigley 
Rating:
5.0

Easy to reserve, pick up, and drop off the van that I rented.

Stephen Paca 
Rating:
1.0

Customer did not leave a comment.

Tania Walker-Brown 
Rating:
5.0

All the employees were great to work with. Everybody was quick and efficient picking up and dropping off.

Theresa Bietsch 
Rating:
4.0

Customer did not leave a comment.

Robert Weaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andy Stout 
Rating:
5.0

Customer did not leave a comment.

Kent Comerford 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fisher 
Rating:
5.0

Thank you for all the help.

tracy bailey  |  Overall Experience 
Rating:
5.0

Thank you for all the help attaching and unattaching the trailer.

tracy bailey 
Rating:
5.0

Good service

Jhonmar acacio 
Rating:
3.0

Customer did not leave a comment.

Latoria Crawford  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Andrew Hogue 
Rating:
4.0

Customer did not leave a comment.

Robert Story 
Rating:
5.0

Customer did not leave a comment.

JAMES DEMOSS 
Rating:
5.0

Customer did not leave a comment.

George OBrien 
Rating:
3.0

Staff were pleasant and helpful. Unfortunately, when we arrived to drop off equipment, the 2 employees were walking across the parking lot and left the main showroom unattended. All doors were unlocked and areas accessible. We left the key in the Dropbox.

SHERYL KLEIN 
Rating:
5.0

Customer did not leave a comment.

Brandon Landsverk 
Rating:
5.0

I've been renting from uhaul on clearlake for years this is the best uhaul in Springfield Illinois the staff cares and they always go the mile to assist and help out and the sore manager is the the greatest she is compassionate and she cares and she solves any issue that comes here way Melissa V is the greatest may God continue to bless her to assist others keep up the Good work Melissa V from storage number 0128

Catherine Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamella Pilcher 
Rating:
2.0

I wanted to change my payment method and I made that apparent before I handed over the keys for turn in. They returned the vehicle without switching my payment method or letting me know before they were going to charge me. Overall lack of care for the customer.

davonte ware 
Rating:
1.0

Equipment was not assigned to my reservation and I had to wait extra hours to get my truck

Addison Pals 
Rating:
4.0

Back of truck had a pillow and a few pieces of 4 foot boards. It hadn't been cleaned.

STEVEN BOCK 
Rating:
5.0

Customer did not leave a comment.

robert emerson 
Rating:
5.0

Great servise

JEROME JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Terrence Cullivan 
Rating:
4.0

Customer did not leave a comment.

Daniel Mickey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

juan morrison 
Rating:
1.0

The exhaust fan is rattling like it's going to fall apart The lights are doing the same because of the van the ceilings paving in the place is dangerous it's not safe to be in your storage unit on clear lake in Springfield Illinois also you're trying to tell me I owe money for damaged door The door was damaged when I got there I got your service manager from the repair shop to come over and look at it One door was already like cockeyed a foot higher on one side halfway down and the one I was trying to access had to trim falling off the bottom of the door the seal and your service manager told me to try and back up anyway I did not damage the door at all it was damaged when I got there I do not owe anything at all I also be removing my stuff from your storage area and not continuing to use your facility but you trying to fleece me out of money I do not owe and the building being so unsafe those lights can fall at any time I'm a maintenance engineer with many different certifications and I know the dangers of the situation in your building and will also call the city or the disrepair and status of the building

JACK VANHORN 
Rating:
5.0

Have more 10 in trucks available with ramps so a customer doesn't have to upgrade unnecessarily but overall the service was excellent

marcelle taylor 
Rating:
5.0

Customer did not leave a comment.

George Obrien 
Rating:
2.0

Customer did not leave a comment.

Nick Trader 
Rating:
3.0

Light the lot up at night again. Super dark when stopping by after work.

Lisa Grffitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNE O'Connor 
Rating:
5.0

Customer did not leave a comment.

Margaret wood 
Rating:
5.0

Everything was great. I have been to all the Uhaul locations in Springfield, IL and this is the best one by far.

Kelly Matthews 
Rating:
5.0

The guy who hooked up the trailer and checked everything was very nice and pleasant. I learned a few thing that I didn't know about hooking it up and I have used trailers many times. The only problem I thought might somehow be addressed is, I thought there was too much tire pressure in the tires. The trailer was bouncing around like a basketball too much even though I was driving on Illinois highways. I was carrying a pinball machine that weighed about 250 lbs and I crossed my fingers that it would still be in one piece when I reached my destination.

Robert Suttie 
Rating:
5.0

Customer did not leave a comment.

LOUIS LAY 
Rating:
5.0

Make sure the vehicle is clean and know broken window or cracks on the vehicle front window

teresa morgan 
Rating:
5.0

Customer did not leave a comment.

George Obrien 
Rating:
5.0

Customer did not leave a comment.

tracie newton 
Rating:
5.0

JJ was very polite and had great maners.when I dropped the truck off. And the other s that helped at renting the truck were also helpful. We plan on renting a smaller one to move our appliances.

ROSE STARK 
Rating:
5.0

Nicest and best UHaul location I’ve ever used. Ladies absolutely and amazingly helpful

Philip Self 
Rating:
5.0

Customer did not leave a comment.

Paul Toigo 
Rating:
5.0

I wish the mileage charges were so high. Otherwise, I can’t complain.

scott brandt 
Rating:
5.0

Noing, you guy are great

cynthia Daniels 
Rating:
5.0

Customer did not leave a comment.

Louis Lay 
Rating:
5.0

Customer did not leave a comment.

BRENDAN LEE 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS CARRIGAN 
Rating:
1.0

This was the worst rental process I have ever had. The app kept crashing while trying to check in, it put two charges on my bank account instead of one… I used the “chat” feature to try and get some help but all the person ended up saying was that I would have to call my bank and handle it myself…. after going through all the headaches with the app I assumed I could get the key on the truck itself but instead it said to go inside for the “skip the line” counter and there was NO skip the line counter. Not enough help in the building and a line waiting for help. When I got to a counter they could not even find my reservation. They had to switch computers and then found my order. When I finally got the truck key and started it the check engine light was on. The return process was no easier as the app again kept crashing and I ended up having to go in the building to find someone to help me again. I still have to work on getting the additional and incorrect charge off of my account. I would not recommend U-Haul to anyone and I certainly will not ever use them again.

Lynn Neff 
Rating:
5.0

Customer did not leave a comment.

Kathryn Koldehoff 
Rating:
1.0

We showed at 7am to pick up the truck by mobile app could not get it to work so then we go inside. Blonde headed manger tells us that we may not be able to gat our truck cause of the system being down so we had to stand there and wait. Manager is being very unprofessional going back and forth with employees, it was just total chaos! I’ll be honest this is our second time dealing with this location and both times have been a nightmare. Just the unprofessionalism with the employee, down to our equipment NEVER being ready or on time. Then we asked for a utility dolly that was supposed to be in the truck, no my fiancé had to drag it across the other side of the parking lot after the manager brought it out to us. She had us leaving at 715am on paper and to return our truck by 715am Saturday when we didn’t even get our truck and out of there til 735am. Again just never a good experience at this location. Not to mention gas always states it has more than it does so we have to dispute that, not sure how it’s so hard for that to be correct.

Kelli Fickas 
Rating:
5.0

Customer did not leave a comment.

teresa morgan 
Rating:
2.0

The first thing is on the contract there was a different truck with a different gas reading. I called the office. They did take care of that. I then return the truck and told the clerk Melissa that I had boxes for the buyback program 11 large. She asked me if I had a receipt, I explain to her that I bought these boxes well over a year ago and did not have the receipt I have the name and that was it. She told me there was no way she could buy them back and was very rude.

Trisha Clark 
Rating:
5.0

Customer did not leave a comment.

Crystal Rowland 
Rating:
1.0

Customer service was pathetic. Wasn't acknowledged when i entered the store. Stood there for over 5 minutes listening to 3 employees gossip in the back room. The guy who came out to "help" us had an attitude and was rude. After getting the key they sent us out to find the truck on our own. Very unhappy with the service i received and i wont be back.

Cory Vollbracht 
Rating:
5.0

Just clean the van a bit better. The last person smoked inside and left a ton of trash and dirt. Everyone I the store was awesome! Super helpful.

Tyler Miller 
Rating:
5.0

Thank you so much for everything I really appreciate it a lot

Shai Naylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth Bauman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chrissy Voyles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori-Ann Trusty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria stengel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Lesko  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Mitchell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna Thompson  |  Overall Experience 
Rating:
5.0

Thank you Steve Balestri for your help.

Gail Fetterman  |  Overall Experience 
Rating:
5.0

But radio 📻 did work

CRYSTAL BURTON  |  First Impressions 
Rating:
5.0

Office staff were ALWAYS extremely kind, polite, and helpful! I felt safe entering the indoor storage area, even at night. My belo gs were secure!

Patricia Kaylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cavan stannard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander Johnson  |  Overall Experience 
Rating:
4.0

I worked with DiAngelo in the beginning and he was wonderful and extremely helpful. He went over to South 6th street and brought over my daughters uhaul moving box to the Clear lake location where we were going to store her belongings. He went above and beyond. And then the day we came to unload he moved the box where we could unload it easier with where her storage unit was located. The only negative I found is they don’t clean the storage unit floors very well- she had papers and misc small items in her unit before we unloaded. The floors throughout the storage facility don’t look like they’re ever washed- they are swept - just don’t look very clean. It would also be nice to have a garbage can for when we need to throw away things that are left by other people. Instead we took them home and threw them away. But otherwise we were pleased and would use the facility again.

brenda thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria stengel  |  First Impressions 
Rating:
5.0

Melissa is Awesome thanks so much for all the help

Thomas Adams jr  |  First Impressions 
Rating:
5.0

I rented a unit for over a year and every staff member that I had contact with was so friendly and knowledgeable about anything that I asked or needed. I Highly recommend this storage facility. I’m sorry that I don’t have names but I was definitely in contact with more than one person over the last year.

Amanda Childress  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Riddell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JANEEN WILLIAMS  |  Overall Experience 
Rating:
5.0

Thanks and sorry about the treadmill if couldn’t fit in the storage I call this morning but was on hold forever

Shai Naylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Cooley  |  Overall Experience 
Rating:
5.0

I’ve rented for long periods with other Uhaul factualities, we travel and often store our belongings. My first phone inquiry and encounter at this location was horrendous. Very poor customer service and phone interaction, and absolutely uninformed. I honestly didn’t want to rent here at that point. At some point I figured I’d just swing through and see what the deal was…that’s when we met Deangelo and Melissa! He was awesome! Totally went out of his way to interact and answer any concerns. He showed us around and treated us like VALUED customers! After a short time, my concerns had diminished and I felt glad to be there. He is management material! Melissa too was very friendly and accommodating…she was obviously swamped with work after being without power and suffering the managerial duties of storm recovery! She was working it BIG TIME! I feel much more comfortable using this service having met them both! Thanks!

Joel Elliott  |  First Impressions 
Rating:
5.0

Thanks for everything in my time of need

Bartholemew Mitchell  |  Overall Experience 
Rating:
5.0

The overall service was great

Danny Keyes  |  Overall Experience 
Rating:
5.0

The manager at Clearlake uhaul was fantastic. I couldn't have asked for better help. She deserves a raise working with no power after the storm and not even letting it phase her for 4 days. She was a Rockstar.

brandon grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Fitzgerald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberta gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pedro paris  |  Overall Experience 
Rating:
4.0

All good

James Talkington  |  Overall Experience 
Rating:
3.0

The guy who was cleaning out the uhauls was so rude . I asked an question with respect & he was sooooo rude. Just because I was asking an question about the door, he gave rude answers multiple times . All I needed was help . Come to find out you guys doors sensors were broke so it wasn’t my fault the door wasn’t opening for us

Kiara Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annie Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

givantt antonnita  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

alvin coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

levi Moser-francis  |  Overall Experience 
Rating:
5.0

They made the process very easy thank you

Heather Mora  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MEGHAN GRAHAM  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Elijah Mitchell  |  Overall Experience 
Rating:
5.0

The Staff were excellent n professional. I only rent from them. God Bless Continues to serve the community. Yes I will recommend u. MS NEAL 217 761 4016 THANK U FOR EVERYTHING

Williej Neal  |  Overall Experience 
Rating:
5.0

I liked the demo units in the rental office since this was an efficient way to show the sizes without hiking around the facility.

robert Jones  |  First Impressions 
Rating:
5.0

I always have trust U-Haul for My storage and transportation provider

Teresa Morgan  |  First Impressions 
Rating:
5.0

I was provided with everything and information I needed

Danny Keyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat creviston  |  First Impressions 
Rating:
1.0

Things were missing out of my storage unit

Kristoni Askew  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Stults  |  Overall Experience 
Rating:
5.0

So much storage available! Very clean too.

Kathryn Koldehoff  |  First Impressions 
Rating:
5.0

Owner was super nice and helpful. Much appreciated

JACOB HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amarjargal dashny  |  First Impressions 
Rating:
5.0

Ive been using Uhaul services from Storage unit rentals to truck rentals and from beginning to end the rental process is simple and straight forward. No gimmicks, no fine print or guess work. The facilities, vehicles and equipment are well maintained and super clean and the staff is always friendly and available for any assistance I need! Thanks Uhaul!

Kim Levering  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Jackson  |  First Impressions 
Rating:
5.0

Thanks

Carolyn Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BobbieJo Lesch  |  Overall Experience 
Rating:
5.0

Super helpful and convenient

Mario Elem  |  First Impressions 
Rating:
1.0

My unit was broken into and the manager claimed that we were the ones that broken in and took our own stuff. We only access our unit 3 times a year, when we entered the building the building was open. The manager said that he had a video that he turned over to the police department and the police told me that no video was turned over. I feel that they could of been a little bit more helpful with this matter and they were not. Told me that they couldn't tell me that last time my code was used. Why would they say there was a video but nothing was turned over to the police. I feel that they have something to hide.

North District IL Elks Assoc   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Stambaugh  |  First Impressions 
Rating:
3.0

I could of used my free storage unit before bringing back truck so I could empty the truck with out having to rent it for a second day or at least pro rated it..2 hrs from time it had to be returned and had to pay for whole another day and could of had it all done in 1 night if I had the storage unit at the time I rented the truck..the staff was very friendly

JACQUELINE BEARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary bramblett  |  First Impressions 
Rating:
1.0

They didn't help me at all and when I told them that something was wrong with my storerage for months the never dis anything and they kept liein to me and then they called yelling at me at 10 pm at Night and at 2 am no they are very poor at what they do

tammy dailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea Beach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Morgan  |  Overall Experience 
Rating:
4.0

Lots of mice issues but I'm not sure that's anyone's fault - just how self storage works. We were using outside storage, so it would be easy for mice to access. Otherwise everything else was fine. Ample security, plenty of light, staff was always friendly. Prices were acceptable. Will return for future storage needs.

Aaron House  |  Overall Experience 
Rating:
5.0

Love the Location customer service very helpful and nice people with a smile made My day Helpful the manager showed me how to put in the number and how to get at my unit thank you U-Haul

Teresa Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA GUERRERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL MOLUMBY  |  Overall Experience 
Rating:
2.0

Need to start taking payments for those who cant afford to pay full price by the due date

Quentin Browning  |  Overall Experience 
Rating:
5.0

Clean and friendly

James Talkington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Linehan  |  Overall Experience 
Rating:
2.0

I feel I should be credited due to having to call an exterminator due to cockroach infestation that was not a problem nor has it ever been . 2176915748 shannonturner@yahoo.com

Shannon Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Alexander  |  Overall Experience 
Rating:
2.0

The staff was very rude and disrespectful toward me at times. Once blocked the truck so I couldn't get it out of parking lot someone stole the keys out of truck at the apartment I was renting they told me I had to go to another place to order keys which cost a lot of money and I talked to someone else that make keys for U-Haul and he made the key at no cost to me so that guy was trying to get extra money out of me no I would not recommend that place on clearlake in Springfield Ill to no one and I will not trade their anymore. I had COVID when I lost my storage laying in a hospital so you mean there was no concern for that .

shirley lattin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENE ANDREWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caleb faucher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Smith  |  First Impressions 
Rating:
5.0

The people are polite! Answered all my questions and it didn’t take long to get in and out, for both pick up and drop off

Cory Painter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

earline betts  |  First Impressions 
Rating:
5.0

Great storage facility!!! Employees were very helpful.

FREDDIE OUTLAW  |  Overall Experience 
Rating:
4.0

I inquired, spoke to a woman, asking if there were discounted rates for a year contract. She said she would find out snd call me back. No one ever returned the call🤷🏻‍♂️

RONALD HOLLIDAY  |  Overall Experience 
Rating:
5.0

Everything was excellent except the ceiling above our indoor unit was crumbling off onto our belongings. There was white ceiling power and flakes all over everything. The other thing that upset us is that we put furniture in there that had nothing wrong with it and now we are finding cockroaches in it. I am sure they came from other units since the ceiling of every indoor unit is open for any bug from other units to infest everyone else's unit. The employees were extremely friendly and helpful and we will still recommend the business to others. We were impressed with how clean the floors were and would see an employee cleaning each time we were there to move the items in and out. Thank you for your kindness to us, we will use U-Haul in the future if we need storage or truck rental.

marci ladd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon cropp  |  Overall Experience 
Rating:
3.0

I had too many problems with the online service checking in

Valaree Smith  |  Online Move In 
Rating:
5.0

Manager was great always helpful!

Stan Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna hill  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful. Facility was clean and well maintained. Super affordable rates.

Lisa Grffitts  |  First Impressions 
Rating:
5.0

Everything was great

robert mckissic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Van Bebber  |  First Impressions 
Rating:
5.0

The worker on Clearlake (Springfield, IL) at 3:30 on 8/10 was SO awesome and very helpful and friendly!

Taylor Upchurch  |  Online Move In 
Rating:
5.0

Good

RONALD LAMKEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Kleimola  |  First Impressions 
Rating:
5.0

Thank you

Alfred Coleman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Russell Nupnau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Higgins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tina thomas  |  Online Move In 
Rating:
4.0

Reserved a 10x20 unit. However given two individual 10x10 units upon arrival. Climate inside facility was hot and muggy. Otherwise nice secure facility

Donald Hayden  |  First Impressions 
Rating:
5.0

The employees are very helpful and friendly I enjoyed the way that they made me feel welcome

Jean Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Campbell  |  First Impressions 
Rating:
5.0

The service I received was excellent. Staff is very friendly,,, professional & helpful.

annet seaton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joe oldridg  |  First Impressions 
Rating:
5.0

Customer service alone was excellent. When I arrived I was assisted IMMEDIATELY! The employees were so nice and helpful. They walked me through everything to get me started. I am very grateful and will be recommending as well as a return customer. Thanks again.

WyTeaia taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lori Sexton  |  Online Move In 
Rating:
5.0

Staff was friendly! Access was easy to use. I have already referred a family member to use their services. Thank you.

Elizabeth Chukwudebe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LaShonda Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pedro paris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Hale  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joshua Trader  |  Overall Experience 
Rating:
5.0

Always great service

Tabitha Resler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya mcginnis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI SILTMAN  |  Overall Experience 
Rating:
5.0

Very nice and helpful

Neil Thompson  |  First Impressions 
Rating:
5.0

Manager is awesome, great experience, personable and friendly and helpful. Place is nice and is using temp control which is set to a proper temp. Place is clean and is a convenient area for me and love the alarm and coding system

VIRGILIO PILAPIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Tamosaitis  |  First Impressions 
Rating:
5.0

Always responsive

SHEILA ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORIS COLE  |  First Impressions 
Rating:
3.0

The floor in my new unit #0100 seems to dip a little either from previous tenants or the unit on the other side of the wall so, that had me worried a little bit if it will cave in.

Jessica hackwith  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Valerie Worthen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Hanrahan  |  First Impressions 
Rating:
5.0

Trento was amazing to deal with. Very good with customer service, kind and understanding in a difficult situation

Elizabeth Formea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CJ MCCURRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith mcdaniel  |  First Impressions 
Rating:
3.0

The latch was not repaired the whole duration that I stored my belongings...

sarah erude  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWANDA STEVENSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Flickinger  |  Overall Experience 
Rating:
3.0

Could not seem to keep my reservation in their system .

Gregory Scholes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA TYLER  |  Overall Experience 
Rating:
5.0

Keep up the good work

JULIUS SIMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dupri Bledsoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LECIA BANKS  |  Overall Experience 
Rating:
3.0

Online availability was limited to smaller storage units at the chosen location and I would have preferred a larger unit.

Cynthia Jones  |  Online Move In 
Rating:
2.0

Only because they didnt have the storage unit I reserved for my move an they forgot my dolly had to use mileage to go back an then they they sent me to somewhere else they had no storage.either like I reserved with them earlier so they just gave me anything an now my.items are still in the truck at brunns lane saving mileage it.took away alot of time an.monies I had to pay.someone to wait.around an still no storage I need a refund or something to satify me

KELSHA OSBORNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Bright  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marissa Sommerio  |  Overall Experience 
Rating:
5.0

They always were helpful always sweet and everyone took care of me even if I had a problem. They were amazing in helping me with uhaul truck rental as well!!! Love the whole staff and Steve always tell people to go to them because there the best in central Illinois!

Dominique O'connor  |  Overall Experience 
Rating:
1.0

You ask the wrong questions. The staff was helpful and alway tried to fix and many many problems that came up. On separate ovations I was charged for the wrong unit, over charged, after paying in full every month my unit was put up for auction “accidentally”. That was fixed and then my lock was changed by Uhal and no one had the code to get me in when I was trying to clear out.

DAVID TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharron Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adriana quevedo ochoa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDRA LACY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shavona Smith  |  Overall Experience 
Rating:
2.0

My items stored became roach infested

joya streeter  |  Overall Experience 
Rating:
5.0

There were only 2 workers, and they were very busy, but super friendly.

LISA TYLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annet seaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorie Dwyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Jacoby  |  Overall Experience 
Rating:
3.0

I was asked my phone number when I requested a unit. No other information was confirmed. I have rented trucks before, and my information was provided. What happens to that info you have on file if it is no longer accurate? Moving forward, current information should be asked for regardless of what’s in your system.

Ebone Lott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorie Dwyer  |  First Impressions 
Rating:
5.0

Wish the storage units were 24 hr access but otherwise we had excellent service!!

CANDACE GRAHAM  |  Overall Experience 
Rating:
5.0

The Clear Lake location is always friendly, helpful and professional. They are a great crew.

John Lesko  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanner Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delonte Patterson  |  First Impressions 
Rating:
5.0

Staff was extremely helpful. We ran into issues with finding a 10x10 unit with a double door, but the representatives assisting me made sure to find a unit that met my needs.

Karen Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nedra slater  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandy Daiber  |  Overall Experience 
Rating:
5.0

Excellent staff and very helpful.

wallace wilkons  |  Overall Experience 
Rating:
1.0

On 7/9 at approximately 3:45pm I arrived at the Clear Lake location in Springfield, IL. My husband, I and my father were greeted by a store associate by the name of “Fate”. We informed him that I had a reservation for a 10x20 storage unit. He looked by reservation by name and informed me that he could not locate my reservation. He then asked for my phone number and was then able to locate the reservation. He then asked me for my ID and a 2nd point of contact for the storage unit. After giving that information he informed me that they did not have any 10x20 units available but he could see there were two 10x10 units close by each other. It took him about 30 mins to locate a couple 10x10 units but was unable to merge them together in the system. We went to look at the units to ensure they were clean and empty. Upon coming back into the store he informed us that for some reason the system was not letting him book me for one of the units. He then began searching again but was only able to show smaller units. He then stated he located two units but one was smaller than the other. Be advised an hour and half already gone by and my husband and father had left because they were frustrated with the situation. He then sat back in front of the computer after I informed him that the units that were on the contract were not the units that we looked at. I told him that I would feel more comfortable with two 10x10 units. During that time another associate whose name I did not get an opportunity to ask, asked me what size unit I needed. I informed her that I needed two 10x10 units next to each other. She immediately got on her computer and located units 1050 and 1052 with in a matter of 2 minutes. She assisted Fate in place those units in my name and I was out of there in 5 mins. I was so upset because the entire process took 2 hours and 15 mins with “Fate” that took the young lady all of 5 mins to complete. I was also upset with the fact that we reserved a 10x20 unit a week in advance only because not have it available to us upon arrival. We are a military family that drove all the way from Kansas to Illinois with two small children just to have this inconvenient situation occur. My husband is still very upset about it and is asking that UHaul give the 2nd month of storage free for the inconvenience.

deidre silas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erynn Balmer  |  Online Move In 
Rating:
5.0

We are very pleased with our experience with U Haul at Clear Lake and Dirksen Parkway. If we ever have a need for storage or moving projects, we will certainly use this facility.

Lorna Purvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL WILLIAMS  |  Overall Experience 
Rating:
3.0

The entire experience was fairly easy, I did everything online. When you purchase a storage online they give you 2 options and I chose option (pay now) so that I could have everything ready to move my things in. Once I got to my unit, I realized I didn’t have a lock which was an option I chose so I could have everything ready. Well that wasn’t the case I had to ask someone for assistance and they both were completely clueless and kept saying idk what to do. I can’t give you something that we don’t have which was completely rude!!!!!!! I was trying to get in and out. I had to spend more money for something that was included in the option that I chose. If a lock is going to be included this is something that should ALWAYS be in stock to avoid any mishaps and unwanted rude customer service.

LaDreama Jackson  |  Online Move In 
Rating:
1.0

6 weeks into my boat storage I was informed that the facility was not zoned for the storage of boats or RVs, so I would need to move my boat ASAP. Very inconvenient considering I was out of town when I received the call and had to have someone else move thr boat. I was offered another facility at 3x the price I was paying but declined. Very unprofessional.

Richard Rockwood  |  Overall Experience 
Rating:
5.0

Everything was clean

Samuel Zimmerli  |  First Impressions 
Rating:
5.0

Stephen was extremely helpful and knowledgeable. Great experience!

Patricia Kaylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Madylon Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY RIOS  |  First Impressions 
Rating:
5.0

I was given a free month storage. I was very impressed and pleased with the service. Thank you.

Lynn Jacoby  |  First Impressions 
Rating:
5.0

The local manager at the U-Haul storage facility we used was extremely helpful!!!

Tim Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

itiana adems  |  First Impressions 
Rating:
5.0

Stephen is amazing and was so helpful!

Jamie Stevens  |  First Impressions 
Rating:
5.0

The staff was SO HELPFUL EVERY STEP OF THE WAY. We move a lot for work and we feel so luckily to have picked this place.

Theodore Lopez  |  Overall Experience 
Rating:
5.0

Manager was incredibly helpful and professional! Made the whole experience very easy.

ARI STONE  |  First Impressions 
Rating:
5.0

Super Clean, lots of reasonably priced storage units of all sizes, all types of moving supplies and equipment. Friendly.personable and knowledgeable staff!

ROBERT RUSSELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erich Grauke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colton Myers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT MALCOLM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa Sommerio  |  First Impressions 
Rating:
5.0

The Gentleman who helped me was very helpful made sure my storage room was sufficient for me and he was very courteous.

Cathrine Jackson  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and able to direct me to the correct size boxes I would need to do my packing. I also love the fact that you buy back the boxes I did not need. U-haul will always be our go to place for storage and moving needs!

marci ladd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pam Devall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adriana quevedo ochoa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kinzy Buhrman  |  Online Move In 
Rating:
5.0

Well Done!

Robert Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Stade  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES HAVRILKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany forgas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCY DUFF  |  First Impressions 
Rating:
4.0

It was nice they were open after I got off work. I had to ask about the free month and free lock, but the guy was new. Over all it was a good experience and everyone was nice.

TIMOTHY HUNTER  |  First Impressions 
Rating:
5.0

Mountains of heartfelt THANKS to Stephen & his staff.

Yconda Vazqueaux  |  Overall Experience 
Rating:
5.0

When ever I move again I going with them

Tilda Glasper  |  Overall Experience 
Rating:
4.0

We haven't actually moved yet but the interaction to date with uhaul has been very positive.

Pam Devall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith  |  First Impressions 
Rating:
5.0

Excellent customer service from all the staff I dealt with. I visited the facility several times over the last six months and was pleased with every interaction.

Jennifer Hashman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Kersting  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Sedlacek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel Bowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine Jackson  |  Overall Experience 
Rating:
4.0

Need more customer service reps only one person working and process time too long

Rosia Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Flickinger  |  First Impressions 
Rating:
5.0

Very clean & well maintained facility. Friendly & helpful staff.

Mark Yergler  |  Overall Experience 
Rating:
5.0

I would recomend this U Haul storage facility to everyone

Clark Gibson  |  Overall Experience 
Rating:
4.0

Na

Carol Hardin  |  Overall Experience 
Rating:
5.0

i had a very good time with the very nice staff of UHaul. and i will always do all of my business when the time comes around again at U-Haul. keep up the good work at you are doing so well at doing now.

Robert C Hursey Jr  |  First Impressions 
Rating:
2.0

It was consistently denying my payments

Matt Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Walters  |  Overall Experience 
Rating:
5.0

The staff at this facility were truly helpful and I would certainly go back. Should I need to rent a truck or van in the future, this is the store that I will visit. Bless you, thank you!

Stephen Judson  |  Overall Experience 
Rating:
5.0

Staff was absolutely great! I will do more business with them. Manager Steve treated me extremely well....great customer service.

RONALD HOLLIDAY  |  Overall Experience 
Rating:
5.0

Though we had a billing challenge early, management did a great job of rectifying the situation. The facilities were new and clean. Access was fantastic.

john edwards  |  Overall Experience 
Rating:
5.0

Na

Carol Hardin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra Farley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt ODell  |  Overall Experience 
Rating:
2.0

Everything about the storage unit and the employees was great. Problem was that when I cleaned it out to move into my new house I had only had my things in the unit for a week and they still charged me a full month.

Stephen Biesiada  |  Overall Experience 
Rating:
5.0

This facility is top notch! We experienced huge hiccups along the way with a cross-country move and Marcie answered my call and helped us through the entire process. She took care of us every step even extending a sincere ‘whatever you need’. After we are done with self-storage at this facility, if we are ever in need again, I’ve got their number. I would use and promote this facility again. Employees like Marcie are one in a million and truly care about their customers!

Rebecca Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ersin Yalin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Biesiada  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela Brandt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Crim  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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