Jacob was excellent!!!!
Karman Okarma | Online Move In
Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommedating, very understanding, I highly recommend 👌
Jontia Chambers | Overall ExperienceEverything went well
REBECCA ECKFORD | First ImpressionsBurglar alarm rings very often and I've been certain to log in and out at the entry terminal, confirmed it's listing my name and unit. I've called twice to see if there's something else I can do, as the noise is extremely irritating, but never get anyone.
Adam Swier | Online Move InThe location is kept very clean. The only two reasons I gave this location 4 and not 5 stars is that the staff is hard to get a hold of because the phone line is always buys, but when you get a hold of them, they are super helpful. And I wish they had a dumpster for use.
Justinia Carter | Overall ExperienceWorkers and GM WENT ABOVE AND BEYOND TO MAKE SURE MY EXPERIENCE WAS SIMPLE AND EASY I WANT TO KINDLY THANK YOU ALL ☺️
senitra chambers | First ImpressionsI have not had too bad experience rather too much miss communications. And l hope my things are still safe and intact. And l get along with every new managers when l call to inquire on my stuff or storage payments. Thanks for your business.
CHIZOBA OKOLO | First ImpressionsThey were super awesome this store should train other stores Marion wide customer service was excellent
Anilia Peruchet | Overall ExperienceMy pleasant experience was dealing with Ms. Wynn. She cares about people, and tries her best to attend to the need of the clients as best as possible. Above her abilities remarks: my unit'roofs leaked, so my belongings, many have been damaged, as well by rats. My door was damaged, was told it was fixed, but found out it was a lie Maintenance told me to fix the door, all my belongings would'd to come out. Best of irony, u-haul increased my rent over 113 dollars/months.
Fred Oro | Overall ExperienceUnit needed repairing and attendant never fixed after multiple contacts. Water was leaking into unit and debris blowing in because rubber that buffers the door and concrete had large gap. This was never fixed.
Jamie Howard | Overall ExperienceI was not able to access my unit easily because the door would only open halfway due to the security feature at the top right. I reported this issue numerous times with no result. Also I did not like not having a onsite person at the facility. Also a lot of my calls were never returned.
WILBUR TELFAIR | Overall ExperienceReagon did a wonderful job excellent customer service
TARELL COX | First ImpressionsCustomer service is very important to me it was 2 employees working there but only one assisted customer no hand trucks was available and no veteran AARP or senior discounts are available on renting a vehicle I will use penske from now on I was able to receive those type of discounts.
keith mills | Overall ExperienceNa
mae sims | First ImpressionsA nightmare tornado whirlwind in a nutshell
Lisa Tullis | First ImpressionsMold on my things and I had my things there for 3 days and had to pay for the whole month
LISA JAMES | Overall ExperienceThank you they were very professional and helpful.They made my experience smooth and nice.Very Respectful the Ladies there are awesome 👍
YOSHUAnda MORGAN | Overall ExperienceI turned my key Back in , in December and they continuously sent bills and gave out my phone number to somebody about an auction
Keajsha Madlock | Overall ExperienceStorage is very clean. I appreciate it.
I'ESHA ANGENEA | First ImpressionsAwesome process everything was completely online thru the APP!!!
Herman Anderson | Online Move InThe reason I gave this location a below average rating is because it comes with 2 stars. One star is because no one was available and the other star is for being frustrated and irritated with the problems I had. I had issues in raising the storage door and someone should be around to help customers when they have any issues with there units. I tried several times to try to raise the door with no success. I called the "Reagan"number on the call box twice. I got no answer. There was nobody around to help me. There was a blue car sitting in the driveway directly in front of Building "C" which I assumed someone lives upstairs above the storage unit in Building "C" because the front door was halfway opened. I even yelled up there for help. No one came to the door. Also, the "C" building below was closed as in lights were off and doors locked. Since I was unable to open the storage door and get help. I went back to the Uhaul office and got a refund. FYI...This happened on Sunday, November 13, 2022 around 3:30pm. I went to another Uhaul location at 2951 NE Expwy on the same day. I got a storage unit there instead. I had no issues at all. They were opened and people around to help me when I needed it. I was no longer frustrated and irritated.
JILL SMITH | Overall ExperienceThanks for doing business with you
anthony agyekum | Overall ExperienceMs. Reagon and her staffs have the best customers and professional services ever. I wouldn't want to go to any other U-haul than north line to Ms. Reagon.
Fred Oro | First ImpressionsWynn is the best hands down...
Paul Bryan | Overall ExperienceWe’re not please with this location. Property was damaged from the storage unit that reaps of “moth balls”. The odor emitted from the unit and consumed all the items I stored there. Would not recommend this location to anyone who cares about their belongings.
MELVA JOHNSON | Overall ExperienceI feel like it is deplorable some people to put the stuff in storage and it will be eating up bye Walsh rats and the story people Ender storage people said they will make sure they new storage units will be clean and they was spray down twice a month so they know they had this problem but feel like it's okay not
LINDA DAVIS | Overall ExperienceThe General Manager at this facility was very polite and helpful. She was always in good spirits and willing to go over and beyond for her customers. Uhaul should be happy to have her apart of their team. Thanks for all your help Win. Stay winning!!!
MAHOGANY COOPER | Overall ExperienceI thank wynn so much she was such a great help and went above and beyond when it came to my default situation
Paraesha Allen | First ImpressionsPoor customer service
breyanna tolbert | Overall ExperienceThank you
seddy yohannas | Overall ExperienceManager Wynn was very good with helping me out and was very patient with me until the end of me needing help.
IVORY WILSON | First ImpressionsThey are helpful, very convenient.
Patrick Etienne | Overall ExperienceWill use again thanks for everything
LINDA DAVIS | First ImpressionsThe help and care that was shown from the workers was greatly appreciated… Wynn is the definition of customer care… I was satisfied with my experience renting from uhaul
Maria (Mario) Ford | Overall ExperienceThank you all so much for a job well done
GARRETTE HALL | Overall ExperienceMs. Wynn and Ms. Tommy were phenomenal after I was mistreated at the Memorial Drive location.
Delisa Baldwin | First ImpressionsWynn was great she was very helpful
MOHAMMAD HAIDARI | First ImpressionsThe staff was very friendly/helpful
Lynn Barclay | First ImpressionsI paid for insurance and my brand new mattress had all kind of pollen and other debris on it, including bugs. It says it's climate friendly and your things should not get ruined. They would not reimburse me for my mattress at all after filing the claim. They was very rude on the phone like I was an inmate, he kept cutting me off when I spoke,explaining what my claim was about. Instead of helping me, I felt integrated. His name was Joshua Buzi. If you have to file a claim make sure it is not with him. They went up on my storage unit and I wasn't even in there a full year. My storage was not secured, the gate stay open 24/7 it do not work and neither do their security cameras. Do not choose them in Clarkston, you may want to go with another company. Do not get insurance it is a rip off.
nakeya white | Overall ExperienceI love U-haul front desk customer service how they treat and respect customer also the stores clean and safe 👌 all the time. Love it 😀 I will come back again!😘
Seblework Selemon | Overall ExperienceFacility was up stairs no elevator and staff was not helpful
Eugene Pigues | Overall ExperienceI had a good service
mekonnen merera | Overall ExperienceMy Moving Experience was easy and convenient as well as the staff taking care of anything that will allow me to transition into Storage with no hassle whatsoever
Dr. John Bell | Overall ExperienceI've already done this survey stop texting me and emailing me.
jeffery bivins | First ImpressionsThe employees that work in the office are very friendly and polite.
jeffery bivins | Overall ExperienceThank you! They are very helpful!
giselle esprit | First ImpressionsThis location is fantastic but your website for online check in needs some improvement. It was very hard to figure out how to get to the right screen to move in online. But the facility manager was very helpful in getting it straightened out for me.
Mary Drew | Online Move InIt was very clean the size was good. I would definitely use u-haul again.
schletha martin | Overall ExperienceLaura was great! Helpful and professional.
Partitions Inc | First ImpressionsEveryone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.
casey tetrick | Overall ExperienceWynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.
Melini Hayes | Overall ExperienceMy overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.
Quasheeka Miller | Overall ExperienceOur groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.
Clarkston Senior Connections | Overall ExperienceThe alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.
Mansa King | Overall ExperienceVery satisfied with staff customer service!!
Tonya Stevens | First ImpressionsNeed new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn’t owe. I moved out in February and here we are June 25 and y’all still calling with the scams. Please don’t even get me started on where they uhaul is located and how it looks👎🏽👎🏽👎🏽👎🏽👎🏽 This place needs to be shut down!
Enrique Edwards | Overall ExperienceGreat helpful positive and polite manager.
shakira Branch | First ImpressionsFront desk lady was very helpful and friendly!
boanerge hernan zavala perla | First ImpressionsMs. Wynn and her team are a valuable asset. 👏
randolph wright | Overall ExperienceMy experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.
LAKESHA LINDSAY | Overall ExperienceGood
tracy miles | Overall ExperienceThey were very Professional.
Schletha Martin | Overall ExperienceEasy-Peasy move-in thanks to Wynn and her team!
Jack Billings | First ImpressionsMy stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together
Valerie Couts | Overall ExperienceThe ladies were very helpful and attentive to my needs!!!
Pierre Nelson | First ImpressionsMs Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.
Al Cutino | First ImpressionsThe services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had
VERONIKA LAW | Overall ExperienceVery accomadating
Czerni Blair | Overall ExperienceIt is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.
Valerie Couts | Overall ExperienceThis location is great ,and it was ease accessibility. The worker onsite is helpful as well!
London Alfred | First ImpressionsTeam is flexible, patient and always there when I have questions.
London Alfred | Overall ExperienceWe received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.
Ria Clarke | First ImpressionsThank you
Jas Tamang | Overall ExperienceCustomer service is awesome
Amber Harris | Overall ExperienceWynn made an otherwise stressful day a breeze. So kind and so friendly
REGINA BLAYLOCK | First ImpressionsMy experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I’ll come to Northern Ave in Clarkston every-time for all my unit and storage needs.
London Alfred | First ImpressionsCustomer service is awesome 10 star
Mir Hussain Ali | First ImpressionsThe property manager was awesome
patrice cody | Overall ExperienceI completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.
KeNeshia Gotell | First ImpressionsClean facility, friendly and helpful staff, we had an great experience here!
Joel Schroeder | Overall ExperienceTell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys
Fulton JacksonThank you !
Cheryl ford | Overall ExperienceNo comment
Tiffany Wright | Overall ExperienceAfter 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Thanks
RONALD ALLY | Overall ExperienceEasy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.
DEBBIE OWENS | Overall ExperienceIt was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.
nathanette henderson | ReservationU-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!
CAROL JORDEN | Overall Experiencegood experiance
RALPH KITTLER | Overall ExperienceI really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It’s nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.
Rhonda RichardsonEven though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.
melissa crabtreeI used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.
Bobby Fuller | Overall ExperienceAll was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary
james farmer | Overall ExperienceThe terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service
Sylvia Mcneal | Overall ExperienceUhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.
Juawana HolmesCarole Williams was the U-Haul employee who worked with me, and she did an excellent job.
Michael SteffensUnpleasant attitude from employee.
Heaven DavisThe trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.
Timothy HerringtonVery helpful staff!
Kimberely ParkerThe truck needs to be replaced. It has a log of damage. The service was great. thanks
Dwayne WhiteBetter rental customer parking
Rob BlackmanGreat people on duty when I turned in the trailer. It was a pleasure to do business with them.
Robert DenneyCustomer Service Is Great!!!
Teresa LovelaceGeneral manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!
MICHELLE GRAHAM DAYBad customer service
Chuong VuShauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!
Anne JosephsI believe everything good and easy enough for all customer. Perfect!
Ye AmarNothing the customer service were the best people
DAALO SHABELWe had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.
tara barberFast, efficient, and courteous service.
ALLAN RAINESThe owner and staff are very helpful and friendly. The location is close and convenient to my home.
Mac BrodieAwesome people work there
catherine askewThe service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best
Rhonda WarnockAll of the staff we worked with were very friendly! Keep it up :)
Chelsie BencaThey were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.
Rena BalesNothing . Agent Mr.MLee Was awesome great customer service
RORY PEARTMake sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior
Tierra BarclayNothing, great job! Keep up good work.
marcella brownGreat service! Kudos to management!
Angela WoodsI have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.
Pharoah MosbyClearly indicate where after hours drop offs should park.
Christopher SmithGood Courtesy service
Mentor Mentor JReverything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.
john brownExcellent customer service!!
Denesie WinfreyThe charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.
adesoji FagbohunThe young lady was very helpful when I had trouble with the gear shift.
Clasie DawkinsEverything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.
TONYA FOSTERShuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!
SANNYU NEALSuper easy and super clean.
Craig ThriftVery nice, organized and professional. I highly recommend.
Brittney McKinneyNo complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.
Tamika CummingsThey were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!
Jonathan PelletierMr Lee was great thank you
venus colvinthe lady who handled me was very professional and very friendly and very helpful ++++rating
Pearl BaconShontavia was very professional and accommodating. I will use her location again in the future for sure.
Jill HayesEnlarge and enclose (fence) parking when must leave personal vehicle overnight.
DANNY WELLSI arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!
Moges IdoGood customer service
TOMAS RODRIGUEZRepresentative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Thank you
Damien Galdamezgood
mark youngExcellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.
MENDE HuntThe customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.
Regina BrownHave more trucks available
DOUGLAS LEEI would say have more trucks available, but I should've reserved a truck prior to that day. So no complaints here, great customer service and at the end of the day I was able to rent a truck to move my things out of storage and into my new home. Thanks to the staff at the Clarkston,GA Sams Rd location and the team at 1800GOUHAUL.
JAMES DANIELS