Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

604 reviews

3605 Sams Rd   Clarkston, GA 30021
(@ Montreal, Behind the Strip Mall)

(404) 296-1492

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(404) 296-1492

3605 Sams Rd
Clarkston, GA 30021
(@ Montreal, Behind the Strip Mall)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jacob was excellent!!!!

Karman Okarma  |  Online Move In 
Rating:
5.0

Very accommedating, very understanding, I highly recommend 👌

Jontia Chambers  |  Overall Experience 
Rating:
5.0

Everything went well

REBECCA ECKFORD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john milligan  |  First Impressions 
Rating:
2.0

Burglar alarm rings very often and I've been certain to log in and out at the entry terminal, confirmed it's listing my name and unit. I've called twice to see if there's something else I can do, as the noise is extremely irritating, but never get anyone.

Adam Swier  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Fyorie Mehtsentu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY MCKNIGHT  |  Overall Experience 
Rating:
4.0

The location is kept very clean. The only two reasons I gave this location 4 and not 5 stars is that the staff is hard to get a hold of because the phone line is always buys, but when you get a hold of them, they are super helpful. And I wish they had a dumpster for use.

Justinia Carter  |  Overall Experience 
Rating:
5.0

Workers and GM WENT ABOVE AND BEYOND TO MAKE SURE MY EXPERIENCE WAS SIMPLE AND EASY I WANT TO KINDLY THANK YOU ALL ☺️

senitra chambers  |  First Impressions 
Rating:
4.0

I have not had too bad experience rather too much miss communications. And l hope my things are still safe and intact. And l get along with every new managers when l call to inquire on my stuff or storage payments. Thanks for your business.

CHIZOBA OKOLO  |  First Impressions 
Rating:
5.0

They were super awesome this store should train other stores Marion wide customer service was excellent

Anilia Peruchet   |  Overall Experience 
Rating:
1.0

My pleasant experience was dealing with Ms. Wynn. She cares about people, and tries her best to attend to the need of the clients as best as possible. Above her abilities remarks: my unit'roofs leaked, so my belongings, many have been damaged, as well by rats. My door was damaged, was told it was fixed, but found out it was a lie Maintenance told me to fix the door, all my belongings would'd to come out. Best of irony, u-haul increased my rent over 113 dollars/months.

Fred Oro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOMEKIA WATSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANZENYA LUNDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHENEKA SINKFIELD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karl Abney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier Galvan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FNU Komal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaias Granados  |  Overall Experience 
Rating:
2.0

Unit needed repairing and attendant never fixed after multiple contacts. Water was leaking into unit and debris blowing in because rubber that buffers the door and concrete had large gap. This was never fixed.

Jamie Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney Bradley  |  Overall Experience 
Rating:
2.0

I was not able to access my unit easily because the door would only open halfway due to the security feature at the top right. I reported this issue numerous times with no result. Also I did not like not having a onsite person at the facility. Also a lot of my calls were never returned.

WILBUR TELFAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN HILLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahmoud elbast  |  Overall Experience 
Rating:
5.0

Reagon did a wonderful job excellent customer service

TARELL COX  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaron Bradford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Powell  |  Overall Experience 
Rating:
1.0

Customer service is very important to me it was 2 employees working there but only one assisted customer no hand trucks was available and no veteran AARP or senior discounts are available on renting a vehicle I will use penske from now on I was able to receive those type of discounts.

keith mills  |  Overall Experience 
Rating:
1.0

Na

mae sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintara Crane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neil palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY CARROLL  |  Overall Experience 
Rating:
1.0

A nightmare tornado whirlwind in a nutshell

Lisa Tullis  |  First Impressions 
Rating:
3.0

Mold on my things and I had my things there for 3 days and had to pay for the whole month

LISA JAMES  |  Overall Experience 
Rating:
5.0

Thank you they were very professional and helpful.They made my experience smooth and nice.Very Respectful the Ladies there are awesome 👍

YOSHUAnda MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLA ROY  |  First Impressions 
Rating:
1.0

I turned my key Back in , in December and they continuously sent bills and gave out my phone number to somebody about an auction

Keajsha Madlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessika Ngirblekuu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayle McLean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIEL LEE  |  First Impressions 
Rating:
5.0

Storage is very clean. I appreciate it.

I'ESHA ANGENEA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnett Goolsby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIA SLAUGHTER  |  First Impressions 
Rating:
5.0

Awesome process everything was completely online thru the APP!!!

Herman Anderson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

SAMUEL WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keajsha Madlock  |  First Impressions 
Rating:
2.0

The reason I gave this location a below average rating is because it comes with 2 stars. One star is because no one was available and the other star is for being frustrated and irritated with the problems I had. I had issues in raising the storage door and someone should be around to help customers when they have any issues with there units. I tried several times to try to raise the door with no success. I called the "Reagan"number on the call box twice. I got no answer. There was nobody around to help me. There was a blue car sitting in the driveway directly in front of Building "C" which I assumed someone lives upstairs above the storage unit in Building "C" because the front door was halfway opened. I even yelled up there for help. No one came to the door. Also, the "C" building below was closed as in lights were off and doors locked. Since I was unable to open the storage door and get help. I went back to the Uhaul office and got a refund. FYI...This happened on Sunday, November 13, 2022 around 3:30pm. I went to another Uhaul location at 2951 NE Expwy on the same day. I got a storage unit there instead. I had no issues at all. They were opened and people around to help me when I needed it. I was no longer frustrated and irritated.

JILL SMITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Rakestrau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAZMINE CARMICHAEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE SAMUEL  |  Overall Experience 
Rating:
5.0

Thanks for doing business with you

anthony agyekum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOSHUAnda MORGAN  |  First Impressions 
Rating:
5.0

Ms. Reagon and her staffs have the best customers and professional services ever. I wouldn't want to go to any other U-haul than north line to Ms. Reagon.

Fred Oro  |  First Impressions 
Rating:
5.0

Wynn is the best hands down...

Paul Bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA KELLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony agyekum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Ennis  |  First Impressions 
Rating:
2.0

We’re not please with this location. Property was damaged from the storage unit that reaps of “moth balls”. The odor emitted from the unit and consumed all the items I stored there. Would not recommend this location to anyone who cares about their belongings.

MELVA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLEEN HINTON  |  First Impressions 
Rating:
1.0

I feel like it is deplorable some people to put the stuff in storage and it will be eating up bye Walsh rats and the story people Ender storage people said they will make sure they new storage units will be clean and they was spray down twice a month so they know they had this problem but feel like it's okay not

LINDA DAVIS  |  Overall Experience 
Rating:
5.0

The General Manager at this facility was very polite and helpful. She was always in good spirits and willing to go over and beyond for her customers. Uhaul should be happy to have her apart of their team. Thanks for all your help Win. Stay winning!!!

MAHOGANY COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Sentmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA WISE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Alas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delisa Baldwin  |  Overall Experience 
Rating:
4.0

I thank wynn so much she was such a great help and went above and beyond when it came to my default situation

Paraesha Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAFAR ELZIBIR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maralene Bates  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amber Walls  |  Overall Experience 
Rating:
1.0

Poor customer service

breyanna tolbert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Robinson  |  Overall Experience 
Rating:
5.0

Thank you

seddy yohannas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW HOLLAND  |  First Impressions 
Rating:
5.0

Manager Wynn was very good with helping me out and was very patient with me until the end of me needing help.

IVORY WILSON  |  First Impressions 
Rating:
5.0

They are helpful, very convenient.

Patrick Etienne  |  Overall Experience 
Rating:
5.0

Will use again thanks for everything

LINDA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIBLE MORRISON  |  First Impressions 
Rating:
5.0

The help and care that was shown from the workers was greatly appreciated… Wynn is the definition of customer care… I was satisfied with my experience renting from uhaul

Maria (Mario) Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Jordan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tanya Lockhart  |  First Impressions 
Rating:
5.0

Thank you all so much for a job well done

GARRETTE HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valarie Logan - Henry  |  Overall Experience 
Rating:
5.0

Ms. Wynn and Ms. Tommy were phenomenal after I was mistreated at the Memorial Drive location.

Delisa Baldwin  |  First Impressions 
Rating:
5.0

Wynn was great she was very helpful

MOHAMMAD HAIDARI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda McMickel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda McMickel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irma solis  |  Overall Experience 
Rating:
5.0

The staff was very friendly/helpful

Lynn Barclay  |  First Impressions 
Rating:
2.0

I paid for insurance and my brand new mattress had all kind of pollen and other debris on it, including bugs. It says it's climate friendly and your things should not get ruined. They would not reimburse me for my mattress at all after filing the claim. They was very rude on the phone like I was an inmate, he kept cutting me off when I spoke,explaining what my claim was about. Instead of helping me, I felt integrated. His name was Joshua Buzi. If you have to file a claim make sure it is not with him. They went up on my storage unit and I wasn't even in there a full year. My storage was not secured, the gate stay open 24/7 it do not work and neither do their security cameras. Do not choose them in Clarkston, you may want to go with another company. Do not get insurance it is a rip off.

nakeya white  |  Overall Experience 
Rating:
5.0

I love U-haul front desk customer service how they treat and respect customer also the stores clean and safe 👌 all the time. Love it 😀 I will come back again!😘

Seblework Selemon  |  Overall Experience 
Rating:
2.0

Facility was up stairs no elevator and staff was not helpful

Eugene Pigues  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madcene Carment  |  Overall Experience 
Rating:
5.0

I had a good service

mekonnen merera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HATTIE PAYLOR  |  Overall Experience 
Rating:
5.0

My Moving Experience was easy and convenient as well as the staff taking care of anything that will allow me to transition into Storage with no hassle whatsoever

Dr. John Bell  |  Overall Experience 
Rating:
2.0

I've already done this survey stop texting me and emailing me.

jeffery bivins  |  First Impressions 
Rating:
5.0

The employees that work in the office are very friendly and polite.

jeffery bivins  |  Overall Experience 
Rating:
5.0

Thank you! They are very helpful!

giselle esprit  |  First Impressions 
Rating:
3.0

This location is fantastic but your website for online check in needs some improvement. It was very hard to figure out how to get to the right screen to move in online. But the facility manager was very helpful in getting it straightened out for me.

Mary Drew  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lillie King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandra Floyd  |  First Impressions 
Rating:
5.0

It was very clean the size was good. I would definitely use u-haul again.

schletha martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE MOODY  |  First Impressions 
Rating:
5.0

Laura was great! Helpful and professional.

Partitions Inc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pierre Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Montague  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carol billups  |  Overall Experience 
Rating:
5.0

Everyone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.

casey tetrick  |  Overall Experience 
Rating:
5.0

Wynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.

Melini Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT FAULKNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ajeen oumer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva Shavers  |  Overall Experience 
Rating:
5.0

My overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.

Quasheeka Miller  |  Overall Experience 
Rating:
5.0

Our groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.

Clarkston Senior Connections  |  Overall Experience 
Rating:
4.0

The alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.

Mansa King  |  Overall Experience 
Rating:
5.0

Very satisfied with staff customer service!!

Tonya Stevens  |  First Impressions 
Rating:
2.0

Need new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn’t owe. I moved out in February and here we are June 25 and y’all still calling with the scams. Please don’t even get me started on where they uhaul is located and how it looks👎🏽👎🏽👎🏽👎🏽👎🏽 This place needs to be shut down!

Enrique Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne McGough  |  Online Move In 
Rating:
5.0

Great helpful positive and polite manager.

shakira Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twanesia Hawkins  |  Overall Experience 
Rating:
5.0

Front desk lady was very helpful and friendly!

boanerge hernan zavala perla  |  First Impressions 
Rating:
5.0

Ms. Wynn and her team are a valuable asset. 👏

randolph wright  |  Overall Experience 
Rating:
4.0

My experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.

LAKESHA LINDSAY  |  Overall Experience 
Rating:
4.0

Good

tracy miles  |  Overall Experience 
Rating:
5.0

They were very Professional.

Schletha Martin  |  Overall Experience 
Rating:
5.0

Easy-Peasy move-in thanks to Wynn and her team!

Jack Billings  |  First Impressions 
Rating:
2.0

My stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together

Valerie Couts  |  Overall Experience 
Rating:
5.0

The ladies were very helpful and attentive to my needs!!!

Pierre Nelson  |  First Impressions 
Rating:
5.0

Ms Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.

Al Cutino  |  First Impressions 
Rating:
1.0

The services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had

VERONIKA LAW  |  Overall Experience 
Rating:
5.0

Very accomadating

Czerni Blair  |  Overall Experience 
Rating:
3.0

It is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.

Valerie Couts  |  Overall Experience 
Rating:
5.0

This location is great ,and it was ease accessibility. The worker onsite is helpful as well!

London Alfred  |  First Impressions 
Rating:
5.0

Team is flexible, patient and always there when I have questions.

London Alfred  |  Overall Experience 
Rating:
5.0

We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.

Ria Clarke  |  First Impressions 
Rating:
4.0

Thank you

Jas Tamang  |  Overall Experience 
Rating:
4.0

Customer service is awesome

Amber Harris  |  Overall Experience 
Rating:
5.0

Wynn made an otherwise stressful day a breeze. So kind and so friendly

REGINA BLAYLOCK  |  First Impressions 
Rating:
5.0

My experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I’ll come to Northern Ave in Clarkston every-time for all my unit and storage needs.

London Alfred  |  First Impressions 
Rating:
5.0

Customer service is awesome 10 star

Mir Hussain Ali  |  First Impressions 
Rating:
5.0

The property manager was awesome

patrice cody  |  Overall Experience 
Rating:
1.0

I completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.

KeNeshia Gotell  |  First Impressions 
Rating:
4.0

Clean facility, friendly and helpful staff, we had an great experience here!

Joel Schroeder  |  Overall Experience 
Rating:
5.0

Tell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys

Fulton Jackson 
Rating:
4.0

Thank you !

Cheryl ford  |  Overall Experience 
Rating:
3.0

No comment

Tiffany Wright  |  Overall Experience 
Rating:
1.0

After 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Thanks

RONALD ALLY  |  Overall Experience 
Rating:
3.0

Easy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.

DEBBIE OWENS  |  Overall Experience 
Rating:
1.0

It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.

nathanette henderson  |  Reservation 
Rating:
2.0

U-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!

CAROL JORDEN  |  Overall Experience 
Rating:
5.0

good experiance

RALPH KITTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

homer herndon 
Rating:
5.0

Customer did not leave a comment.

Tyaisha Flowers 
Rating:
5.0

I really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It’s nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.

Rhonda Richardson 
Rating:
5.0

Customer did not leave a comment.

BYRON HOFFMAN 
Rating:
4.0

Customer did not leave a comment.

Thanh Ma 
Rating:
2.0

Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.

melissa crabtree 
Rating:
4.0

I used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.

Bobby Fuller  |  Overall Experience 
Rating:
5.0

All was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary

james farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica kirkland 
Rating:
5.0

Customer did not leave a comment.

Will Groth 
Rating:
4.0

Customer did not leave a comment.

Maurice Samuel 
Rating:
4.0

The terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service

Sylvia Mcneal  |  Overall Experience 
Rating:
1.0

Uhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.

Juawana Holmes 
Rating:
5.0

Customer did not leave a comment.

Chandra Fulton 
Rating:
3.0

Customer did not leave a comment.

Lydia Dennard 
Rating:
5.0

Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.

Michael Steffens 
Rating:
1.0

Unpleasant attitude from employee.

Heaven Davis 
Rating:
5.0

Customer did not leave a comment.

Jonai McCoy 
Rating:
4.0

The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.

Timothy Herrington 
Rating:
5.0

Customer did not leave a comment.

RONNIE AIKENS 
Rating:
5.0

Customer did not leave a comment.

Marvin Shannon 
Rating:
5.0

Customer did not leave a comment.

darlene lemke 
Rating:
4.0

Very helpful staff!

Kimberely Parker 
Rating:
4.0

Customer did not leave a comment.

Vince Greco 
Rating:
4.0

The truck needs to be replaced. It has a log of damage. The service was great. thanks

Dwayne White 
Rating:
5.0

Customer did not leave a comment.

Dianne Hart 
Rating:
5.0

Customer did not leave a comment.

Megan Roberge 
Rating:
5.0

Customer did not leave a comment.

Michael Gregory 
Rating:
5.0

Customer did not leave a comment.

Melanie Jones 
Rating:
3.0

Better rental customer parking

Rob Blackman 
Rating:
5.0

Customer did not leave a comment.

Aubrey Bickerstaff 
Rating:
4.0

Great people on duty when I turned in the trailer. It was a pleasure to do business with them.

Robert Denney 
Rating:
5.0

Customer Service Is Great!!!

Teresa Lovelace 
Rating:
5.0

Customer did not leave a comment.

clayton green 
Rating:
5.0

General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!

MICHELLE GRAHAM DAY 
Rating:
1.0

Bad customer service

Chuong Vu 
Rating:
5.0

Customer did not leave a comment.

Victoria leftridge 
Rating:
3.0

Customer did not leave a comment.

FREDERICK MOORE 
Rating:
5.0

Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!

Anne Josephs 
Rating:
5.0

I believe everything good and easy enough for all customer. Perfect!

Ye Amar 
Rating:
5.0

Nothing the customer service were the best people

DAALO SHABEL 
Rating:
1.0

We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.

tara barber 
Rating:
5.0

Fast, efficient, and courteous service.

ALLAN RAINES 
Rating:
5.0

The owner and staff are very helpful and friendly. The location is close and convenient to my home.

Mac Brodie 
Rating:
5.0

Awesome people work there

catherine askew 
Rating:
5.0

Customer did not leave a comment.

George Whitehead 
Rating:
5.0

Customer did not leave a comment.

NIZARALI JAFARALI 
Rating:
5.0

The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best

Rhonda Warnock 
Rating:
5.0

All of the staff we worked with were very friendly! Keep it up :)

Chelsie Benca 
Rating:
4.0

Customer did not leave a comment.

Royal Connel 
Rating:
5.0

They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.

Rena Bales 
Rating:
5.0

Nothing . Agent Mr.MLee Was awesome great customer service

RORY PEART 
Rating:
2.0

Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior

Tierra Barclay 
Rating:
5.0

Nothing, great job! Keep up good work.

marcella brown 
Rating:
5.0

Customer did not leave a comment.

gina roman 
Rating:
5.0

Great service! Kudos to management!

Angela Woods 
Rating:
5.0

Customer did not leave a comment.

Curtis Johnson 
Rating:
4.0

Customer did not leave a comment.

Hayden Sharpe 
Rating:
5.0

Customer did not leave a comment.

Michael Sawchuk 
Rating:
3.0

Customer did not leave a comment.

Kevin Glade 
Rating:
4.0

Customer did not leave a comment.

Marvin Bailey 
Rating:
4.0

Customer did not leave a comment.

Ada Nnadi 
Rating:
5.0

I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.

Pharoah Mosby 
Rating:
3.0

Clearly indicate where after hours drop offs should park.

Christopher Smith 
Rating:
5.0

Good Courtesy service

Mentor Mentor JR 
Rating:
5.0

everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.

john brown 
Rating:
5.0

Customer did not leave a comment.

kimberly gore 
Rating:
4.0

Excellent customer service!!

Denesie Winfrey 
Rating:
2.0

The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.

adesoji Fagbohun 
Rating:
5.0

Customer did not leave a comment.

Davion Hardeman 
Rating:
5.0

The young lady was very helpful when I had trouble with the gear shift.

Clasie Dawkins 
Rating:
5.0

Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.

TONYA FOSTER 
Rating:
4.0

Customer did not leave a comment.

Robert Wheaton 
Rating:
3.0

Customer did not leave a comment.

OVOY HORTON 
Rating:
5.0

Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!

SANNYU NEAL 
Rating:
5.0

Super easy and super clean.

Craig Thrift 
Rating:
5.0

Very nice, organized and professional. I highly recommend.

Brittney McKinney 
Rating:
5.0

Customer did not leave a comment.

KENNY JACKSON 
Rating:
5.0

No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.

Tamika Cummings 
Rating:
5.0

They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!

Jonathan Pelletier 
Rating:
5.0

Mr Lee was great thank you

venus colvin 
Rating:
5.0

the lady who handled me was very professional and very friendly and very helpful ++++rating

Pearl Bacon 
Rating:
5.0

Shontavia was very professional and accommodating. I will use her location again in the future for sure.

Jill Hayes 
Rating:
5.0

Customer did not leave a comment.

LEGESSE ENJAMO 
Rating:
5.0

Customer did not leave a comment.

Jason webb 
Rating:
5.0

Customer did not leave a comment.

Roderick Rufus 
Rating:
4.0

Enlarge and enclose (fence) parking when must leave personal vehicle overnight.

DANNY WELLS 
Rating:
4.0

Customer did not leave a comment.

Denise Abdul Aziz 
Rating:
3.0

Customer did not leave a comment.

Tom Lubozynski 
Rating:
5.0

Customer did not leave a comment.

Curtis Johnson 
Rating:
5.0

I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!

Moges Ido 
Rating:
5.0

Good customer service

TOMAS RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Dan Sindelar 
Rating:
5.0

Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Thank you

Damien Galdamez 
Rating:
5.0

Customer did not leave a comment.

Sheryl Spence 
Rating:
5.0

good

mark young 
Rating:
5.0

Excellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.

MENDE Hunt 
Rating:
4.0

Customer did not leave a comment.

yonatan alemu 
Rating:
5.0

The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.

Regina Brown 
Rating:
5.0

Customer did not leave a comment.

Nigel Williams 
Rating:
5.0

Have more trucks available

DOUGLAS LEE 
Rating:
5.0

I would say have more trucks available, but I should've reserved a truck prior to that day. So no complaints here, great customer service and at the end of the day I was able to rent a truck to move my things out of storage and into my new home. Thanks to the staff at the Clarkston,GA Sams Rd location and the team at 1800GOUHAUL.

JAMES DANIELS 
No reviews have been submitted for this location.

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