Customer Reviews for U-Haul Moving & Storage of Citrus Heights

7,838 reviews

5220 Auburn Bl   Sacramento, CA 95841
(N Of Madison, Next to Taco Bell)

(916) 348-1344

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 348-1344

5220 Auburn Bl
Sacramento, CA 95841
(N Of Madison, Next to Taco Bell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the best uhaul experience Iv had out of them all. You guys are obviously improving. Great job. Great staff.

Jim Findrick 
Rating:
5.0

Outstanding service. Hitch installed in less than an hour.

Brian Welsh 
Rating:
4.0

Customer did not leave a comment.

Mimi Gearing 
Rating:
5.0

I had the best experience today ever since I started renting equipments from Uhaul. I met an angel in human form today and she gave me the kind of help that no one has ever given to me. Viola is the best Uhaul representative that I have ever met. She was professional, efficient, friendly and above all kind. I would recommend her and this location to anyone.

FRANCIS ENEKWA 
Rating:
3.0

Customer did not leave a comment.

donna prato 
Rating:
5.0

Great customer service, staff was friendly and extremely helpful.

SELENA mickelson-lonero 
Rating:
5.0

When I drop the u-haul off customer service was not good he or she was ruled as hell I'm trying to talk to them he or she didn't roll the window down go point his or her finger at me no respect I couldn't tell you if it was male or female they didn't look at me I'm like wow I didn't like it at all needs to be addressed asap

KIMBERLY JONES 
Rating:
5.0

Easy and freindly

Darci Hazlewood 
Rating:
5.0

Customer did not leave a comment.

michael craddick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luanne Johnson 
Rating:
5.0

Customer did not leave a comment.

Sanberd Yang  |  Online Move In 
Rating:
5.0

this is a great U-Haul location to rent from!

DENNIS CROSS 
Rating:
5.0

Voila has been a great help.

Parveen Chand 
Rating:
5.0

Customer did not leave a comment.

Melissa Donnelly 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

Customer did not leave a comment.

catherine estrada 
Rating:
5.0

Nothing- your customer service is great. Thank your people for working with me. I very much appreciated it.

Barbara Morford 
Rating:
1.0

This store claims I went 54 miles. I moved and miles should have been between 12 and 15 not 54 miles. There is suspicious and blatant stealing going on . I have used U-Haul several times and never had problems with the mileage. And telling me that I should have taken a picture of the mileage first tells me U-Haul is in on this theft and charging wrong amounts on the bill and I am highly suspicious of the staff being able to use their personal phones to take pictures of our driver's license.

Michelle Caspersen Palaghiuc 
Rating:
5.0

Customer did not leave a comment.

Sam Dalo 
Rating:
4.0

Nothing. Everything went smooth

Cundy Albaugh 
Rating:
4.0

Customer did not leave a comment.

Christy Swoger 
Rating:
5.0

The U-Haul app took a while to check in the truck. I wish we were in faster process.

SHAHBAZ SHARIF 
Rating:
5.0

Customer did not leave a comment.

My Lor 
Rating:
4.0

Customer did not leave a comment.

John Raygoza 
Rating:
5.0

Customer did not leave a comment.

michael brewer 
Rating:
4.0

Customer did not leave a comment.

Ma del carmen Farias cuevas 
Rating:
2.0

Zero parking available anywhere, everyone just parks in the middle of the lot and blocks traffic. The guy who got my key for me didn’t verify anything to ensure it was actually my car, just handed it to me when I said I was picking it up. I hadn’t interacted with him at all until this point. Overall seemed extremely unprofessional, very disorganized, and severely understaffed.

Cory Ryan 
Rating:
3.0

It was unclear what to do/where to go when entering this site. We had to wait quite a while for service, but the staff were very helpful.

Caitlin Lam 
Rating:
5.0

Customer did not leave a comment.

RICHARD MORRIS  |  Overall Experience 
Rating:
5.0

All went well.

Jack Fox 
Rating:
5.0

Customer did not leave a comment.

Peter Yee 
Rating:
5.0

Customer did not leave a comment.

Michael Estrada 
Rating:
5.0

The staff went out of their way, also the Roseville store help set me up with this rental on the fly. I was blown away by how responsive they all were

Galen Woodruff 
Rating:
5.0

The customer service from The African Americans guy was extremely excellent

shawnett hearnes 
Rating:
5.0

Customer did not leave a comment.

Tim Malikov 
Rating:
5.0

The new manager Viola was so helpful and friendly. I hope she stays at this location!

Sarah Poole 
Rating:
5.0

Customer did not leave a comment.

Melanie Nash 
Rating:
3.0

Make sure you have the information on file I had to call customer service to return the trailer

Dina Welsh 
Rating:
2.0

We drive up with our moving truck and the gate code won’t work. I called the number and no answer. When we meet the person on site she told us that we would need to find it for ourselves and then she said a gate is on the other side of the property. Not very easy to find when you’re inside the facility. No labels on how to find it and the buildings are not very clear as the labels. The unit is a 10x10 but it would have helped if there was a map or proper direction and the door is not a roll up. The roll up would have helped a lot and the truck was a mess when I picked it up!

Roberto Valdovinos  |  Overall Experience 
Rating:
3.0

one of the employee said a item would fit in a van u-haul and of course i drove to my destination and it didn’t had to drive all the way back and get another u-haul one of the gentleman was very sweet and helped me but the other boy with glasses did indeed not

chanel comer 
Rating:
5.0

Customer did not leave a comment.

Maxim Linnyk 
Rating:
5.0

Customer did not leave a comment.

Mike Finney 
Rating:
5.0

Customer did not leave a comment.

CHANDRA EVANS  |  First Impressions 
Rating:
5.0

Very nice customer service, lady in front desk was very kind and helpful, I recommend 💯 %

vyacheslav Hryzhuk 
Rating:
5.0

Customer did not leave a comment.

suzanne rouse 
Rating:
5.0

They were great

Richard Clark 
Rating:
5.0

Customer did not leave a comment.

Bruce Liston 
Rating:
5.0

Customer did not leave a comment.

Tina Lynch-parnell  |  First Impressions 
Rating:
3.0

The service was fast and friendly. I am happy to have worked with the person who installed my hitch. However, the guy at the front honestly sucked. He had no customer service skills, making it seem like I was inconveniencing him by just walking in the door and was hard to understand for the few words he did speak. If not for him I would have said "Above Average"

Curtis Pfitzer 
Rating:
5.0

The service could not be improved.

Jordan Shippy 
Rating:
5.0

The gas was that correct

Arronn Pinkney 
Rating:
4.0

Customer did not leave a comment.

Dale Tapley 
Rating:
4.0

Customer did not leave a comment.

gary laverda 
Rating:
3.0

Customer did not leave a comment.

MONA WILSON 
Rating:
5.0

Nothing just keep providing the good customer service you currently provide.

William Rupp 
Rating:
5.0

Customer did not leave a comment.

Anthony Davison 
Rating:
5.0

Customer did not leave a comment.

Luanne Johnson 
Rating:
5.0

Definitely will use again

tina jaso 
Rating:
5.0

Make sure to check oil life on truck I used was at zero.

FRANKIE ALVAREZ 
Rating:
4.0

Fast service. The guy came out as I was pulling up to tell me where to drop the trailer.

christopher george 
Rating:
4.0

Customer did not leave a comment.

Bryan Black 
Rating:
5.0

Great service!

Megan Krekorian 
Rating:
5.0

very professional the onwer made return so easy

Jerry Ho 
Rating:
5.0

No improvements needed! It was 40 minutes from the time I walked in the front door till the time I left with my hitch installed. Perfect.

JIM KELLEY 
Rating:
5.0

👍🏻

Amber Bloom 
Rating:
5.0

Staff were very helpful and friendly. With the remote check-out, I was able to drop off and go much more quickly than in the past!

PATRICK SUTTON 
Rating:
5.0

The vehicle wreaked of cigarette smoke and the interior was not clean. ( dried mud)

Stacy Spain 
Rating:
3.0

when i set up the reservation the price was $135 then it became $155 at some point. I reserved the trailer for [ick up at a Uhaul location 1 mile from my house i ended up having to to drive 15miles round trio to a different location to get the trailer. When i came back home with the trailer the other location near me had that size trailer in their yard. When i dropped off the trailer in Riverside i had to wait almost 30 mins before we could unhook and then they wanted my receiver off of my truck because i had painted it orange so they thought it was yours. I have rented several U hauls over the years with no problems, this over all experience i would rate as being very poor Greg Walter

gregory walter 
Rating:
3.0

Young lady checking out my equipment was short and rude

Alexander Scott 
Rating:
5.0

Customer did not leave a comment.

Rochelle Driver 
Rating:
4.0

Customer did not leave a comment.

June Mihara 
Rating:
4.0

Customer did not leave a comment.

Philip deBourguignon 
Rating:
5.0

Drop off was very easy and staff was very helpful.

Tracy Pengilly 
Rating:
4.0

Great job!

Roberto Valdovinos  |  First Impressions 
Rating:
5.0

I wrote a long email and text message to Jenaffer the general manager at U Haul at 1650 El Camino Ave. in Sacramento. I wrote to her about a very unpleasant exchange I had with one of her employees. She didn’t even do the courtesy of responding. Her last name is spelled MAREZ. Her contact number is area code 916-426-8614

Susan Rothman 
Rating:
2.0

Get enough staff to do the job up front in the office exclamation exclamation exclamation. The guy who waited on me was a sniveling complainer and wasn't paying attention to customer service at all! I don't hold him responsible I hold you and the management responsible! According to the fellow who waited on me his " " boss had a bad headache and couldn't come in. Okay that happens but I suspect this wasn't the first time and why doesn't the boss account for this and get more people in there? A lot of customer service training needs to be done. I don't need to hear about the personal problems of the management staff when I go in there. I just want my trailer and good working order and efficiently handled.

Robert Hyland 
Rating:
5.0

Picked up a 6x12 trailer, loaded and unloaded, and brought it back with zero incidents…….uhaul always comes through!

Frank Scognamillo 
Rating:
5.0

Customer did not leave a comment.

Desiree Gamble 
Rating:
5.0

;))))

Mikhail Iakubenko 
Rating:
3.0

Reverse light and headlights were inoperable

Patrick Smith 
Rating:
5.0

Customer did not leave a comment.

david carmon 
Rating:
4.0

Customer did not leave a comment.

Ellen Jackson 
Rating:
5.0

Customer did not leave a comment.

DENNIS CROSS 
Rating:
5.0

Destiny was an absolute pleasure to work with she provided the BEST experience, got me in and out seamlessly. I would Recommend this location to anyone.

Brenda De La Torre 
Rating:
5.0

Customer did not leave a comment.

Chue Xiong 
Rating:
4.0

Customer did not leave a comment.

mike thomas 
Rating:
5.0

Everything was fine. Your desk clerk was very pleasant to work with, and you fieldworkers were very pleasant. Thank you.

ANTHONY MOUSSEAU 
Rating:
5.0

I can’t think of anything to improve the excellent service I received getting a hitch installed on my van. Everything works great!

Shirley Thomas 
Rating:
5.0

Friendly employees and a very quick install.

Melanie Dopson 
Rating:
5.0

Customer did not leave a comment.

rebecca tyes 
Rating:
3.0

Mejor training a los empleados para ofrecer un mejor Customer Service. Estoy a la espera de llamada telefónica de la Manager para hablar de una queja por mala actitud del Asesor que me atendió al recoger y al retornar el vehículo que me rentaron.

Jhovanny Maltez Rojas 
Rating:
5.0

This is the go to place for my trailer rentals. They are great!!

DENNIS CROSS 
Rating:
5.0

Customer did not leave a comment.

Paulo Lopes 
Rating:
1.0

Customer did not leave a comment.

ERMA MURPHY 
Rating:
4.0

Customer did not leave a comment.

Manuel Arida 
Rating:
5.0

Customer did not leave a comment.

TURRONE GEORGE 
Rating:
5.0

Customer did not leave a comment.

Pamela Brown 
Rating:
4.0

Nothing that I can’t think of. Just keep up the great customer service

Michael Clark 
Rating:
5.0

This location had very friendly & helpful staff who actually paid attention to the customers instead of yapping at each other.

Stephanie Campbell 
Rating:
3.0

Customer representative Dejean was not friendly at all. But the worst part it is safety. When he attached trailer to my truck he did not tightened hitch lock (according to guys who received the equipment) and it was a serious safety issue. It has to be addressed in a very serious manner.

Dmytro Malynovskyy 
Rating:
3.0

Wait time when returning the truck.

ERIC MILLER 
Rating:
5.0

Customer did not leave a comment.

Jose miguel Manriquez lopez 
Rating:
5.0

Driver side, back up light out. Friendly and helpful staff. The truck ran great. Thank you for making such a seamless process for check in and check out.

Louis Brazil 
Rating:
5.0

All associates i talaked to were friendly and upbeat

CAMBER MENSCHEL 
Rating:
5.0

Nothing Customer service was excellent. Tky

Norma Lovelace 
Rating:
5.0

Thank you

Iosif Samusi 
Rating:
5.0

Top Notch Service and Experience

Charles Shramek 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Pinkney  |  Overall Experience 
Rating:
5.0

Thank you Very much

john grant  |  First Impressions 
Rating:
5.0

I love keeping everything at U-Haul. Unfortunately I could not afford the $200 a month anymore. I had to move my personal property to another facility for half that price. I also live in Roseville now so I picked a place that is in Roseville, less than a mile away from me.

Debby Saloway  |  Overall Experience 
Rating:
4.0

I appreciate Daejon H.assisting me with my storage moving experience. He was very helpful and friendly. Unfortunately not being able to get a prorated refund. My moving expenses has caused a financial hardship due to a unwanted move.

Tamba Sanders  |  Overall Experience 
Rating:
5.0

THE YOUNG MAN THAT WAITED ON MYSELF AND OTHERS THAT WERE WITH MYSELF THE GENTLEMAN THAT WAITED ON ME WAS OF GREAT VALUE, HE WAS VERY PROFESSIONAL AND VERY JOVIAL, HE WOULD BE THE MAIN REASON THAT I WOULD STAY WITH THIS COMPANY RATHER THAN ANY OTHER. THANK YOU FOR BEING KIND AND BUSINESS MINDED. WONDERFUL PERSON AND VERY GENTLE.

denise dixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarissa Garcia  |  Online Move In 
Rating:
5.0

Very nice staff. Nice clean facility.

Sharon Taylor  |  First Impressions 
Rating:
3.0

I wish they would have allowed me to stay I had all the money to pay back fee and everything but they still asked me to settle and move my things out. I am very grateful for that opportunity at the least. It is very annoying that the main number goes to corporate instead of them so it’s harder to get ahold of someone who actually works there. But when I wasn’t on hard times n had my unit it was ok except the occasional raise in rent that was annoying when I first got the unit 3-4 years ago there were a lot of friendly helpful people. My last visit not so much 2 guys behind the service desk were not eager to help anyone one being the assistant manager. One employee was trying to help me but didn’t have access he needed to, I had an appointment with the store manager but she had left when I arrived. Family emergency is what I was told and I understand but a courtesy call would have been nice considering I came all the way from Modesto. I was 10 minutes late and I did try to call but again number goes straight to corporate not the actual store, very frustrating. So I wasn’t able to make the manager aware I was just stuck in traffic at a long red light. Once I got there I had to wait 45 minutes before one of guys behind the desk decided to help me. But all n all everything got settled I was able to get what I could that day out of my unit.

daniel estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenel Phang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

araceli costales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charinthia Mitchell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Crane  |  First Impressions 
Rating:
5.0

Friendly, quick and easy service!

Natalie Saumalu  |  First Impressions 
Rating:
2.0

My storage unit had dirt leaves and tons of spiders/webs and ants.

Quinice Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Davis  |  Overall Experience 
Rating:
4.0

My unit was broken into & I was called notified & they resecured the unit. The problems I had were when it came time to move out. I was not notified the forklift was unavailable for the movers to pack and load my ubox. I was told my lease would be closed out yet I was still charged for the unit. How do I get a refund?

MICHELE BICKFORD  |  Overall Experience 
Rating:
1.0

I checked out online yet I’m still being charged for the unit. Absolutely unacceptable

Christopher Wyllie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn Thompson  |  Overall Experience 
Rating:
5.0

Kortnie was great !

Elizabeth Galindo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Contreras  |  Overall Experience 
Rating:
5.0

Kortnie did a Fantastic Job !

Elizabeth Galindo  |  First Impressions 
Rating:
4.0

The staff was super friendly. There was a lot of things happening outside of their control when I was in, which is understandable. But when service is slow and customers are already irritated it's annoying to see the representatives having a bunch of sidebar conversations. Especially when it's the general manager doing it. I normally don't give honest critiqueas but it was cringey behavior. Other than that, pretty cool staff.

REGIS CUMBRY  |  First Impressions 
Rating:
1.0

I would not give this storage unit even one star if I could. The customer service has been lacking and uninformative. Additionally, I was told incorrect information, and my unit was sold without just cause. The general manager of this facility will not return my phone calls or my text messages And I’ve had to obtain an attorney because my unit was sold. Lastly, it appears this office put false information in the system saying on the 17th I came in to pay the payment and it was sold the same day which is complete fabrication. I have witnesses and receipts that this was paid on June 11 and I went in there on June 12 , I have two witnesses that were with me that day and I also have documentation and receipts from U-Haul stating I paid it on 11 June before the auction to say that I’m devastated regarding my belongings being sold is an understatement but the service I am receiving, and the lack of accountability to this office is Atrocious

Lucretia Hagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA HINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Jones  |  First Impressions 
Rating:
1.0

For nearly a month I have been unable to access my storage unit after it was burglarized last month. No one seems empathetic to my issue. I've spoken to over 10 U-Haul employees and receive different information from each of them yet no one can seem to fix the problem why my unit #3113 is no longer accessible online for payment or in person for me to access my items in the unit!

Sharonda White  |  Overall Experience 
Rating:
4.0

Lots of traffic and so many different aspects of the company that can distract from the bread and butter. Some stores my be under staffed.

William Mead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Ormsby  |  First Impressions 
Rating:
2.0

Everything’s was good. Although the elevator broke down before I could finish my move out. I told the staff, he said he would be up to check it when he finished with another customer. He never showed. When I went to the office to close my account with UHaul he never said anything to me except here’s you reciept. He was very rude. I’ll never rent again with a person like that who works for your company. I’ve rented uhaul for many years an 1 person being rude, showed me you no longer need my patronage. I’ll find another company to rent from when it’s time to move again.

sheryl mayden  |  Overall Experience 
Rating:
5.0

Best professional and reliable friendly service ever!

Shelly Wolgamott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Royal  |  Overall Experience 
Rating:
5.0

Very satisfying services

Shelly Wolgamott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artur Shtraus  |  Online Move In 
Rating:
1.0

Staff & Manager seem to not care at all about customer experience. I was contacted once about changing the lock on my unit. I called 4 times and left 3 messages and multiple emails to get no response from any of the managers. They put another lock on my unit for over a year, because they were afraid I may not pay my rent on time. This limited my access to the unit. I raised an issue with customer support, and they emailed the manager but they did not respond or resolve it. I was forced to go in person to resolve the issue. This experience has forever turned me off from using U-haul services.

Marcus Manos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON GENTRY  |  First Impressions 
Rating:
3.0

X

Ken Amick  |  Online Move In 
Rating:
5.0

Wonderful staff! Very helpful over the years and with my move out.

daniel gullahorn  |  Overall Experience 
Rating:
5.0

Kourtnie, the Manager, was fantastic and very beautiful. She was very kind and helpful, can definitely see why she’s in charge. The whole location was great. Including their own resident Superman, another associate who was a rockstar. The Manager knows who he is.

RAYMOND MARSHALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YVONNE CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Colburn  |  Overall Experience 
Rating:
5.0

Too much red tape checking in. To much personal information you needed, even my name and address. Way to much personal information

Chris Barsetti  |  First Impressions 
Rating:
5.0

Starting w, Christipher!, what a Star! Defo Asset to your Buisness, I cannot say enough about hom,, #2 shara, awesome, #3 Cory!

Shaun Swesey  |  First Impressions 
Rating:
5.0

We were clearing out our unit and Amanda made it super easy and convenient, thanx Amanda!!

Troy Agid  |  Overall Experience 
Rating:
5.0

Awesome People at Auburn Uhaul. I recommend this location, and gives them 10 🌟⭐️. They have mobile pickup and drop off that’s easily done at your convenience. Moving can be a hassle, let Uhaul help!

Shanique Reid  |  First Impressions 
Rating:
1.0

My storage unit was broken into in January and attempted to break in sometime later. I was given my last month free but nothing before it. The staff was polite and helpful but I became incredibly frustrated that this happened twice in a year.

lafu gaea  |  Overall Experience 
Rating:
5.0

It was a pleasant 12 years

MATTHEW ALEXANDER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlotta Farris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Weck  |  First Impressions 
Rating:
1.0

Never ever rent a storage space from this business. I ordered everything online because it stated it was available. The unit I wanted was not available! They had to get it ready, I waited for two hours. I had also hired a moving helper for 3 hours at $120 bucks an hour this place took two of those hours. I lost money. Then I was over charged. You have to buy their locks but only the most expensive lock was available, but their inventory stated they had 120 of the inexpensive locks available. My over all experience was horrific and cost me alot of money. Don't get a storage unit from this business.

Patricia Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Braley  |  Overall Experience 
Rating:
1.0

Wasn’t temperature controlled, as advertised. Every time I visited the storage unit it was 100°+.

Shayaaron Mcintyre  |  Overall Experience 
Rating:
5.0

The staff were very helpful for all my needs. Excellent customer service. I would recommend this place for everyone.

Samuel Kirby  |  Overall Experience 
Rating:
5.0

Ty for your wonderful staff

Lynn Uhazi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wanda Hatcher  |  First Impressions 
Rating:
5.0

Thank you for your service.

LAVELLE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Marshall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Burton Cheathon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TESHAWN HUDSONGADSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN LITTLE  |  First Impressions 
Rating:
5.0

Staff is nice and professional. They really care that customers have a pleasant experience. Busy location

Carlotta Farris  |  First Impressions 
Rating:
1.0

Picked this facility as no more Pods were available was told my other Pods were in Rancho Cordova only to find out that was incorrect and no one told me

kim sanu  |  First Impressions 
Rating:
1.0

If I had the option to rate zero stars I would . Hands down one of the worst experiences I have ever had with any company and will never recommend to anybody it’s a shock that location is still in business

MICHAEL CAMPBELL  |  Overall Experience 
Rating:
2.0

After moving out on 5/11/2022, I was billed and threatened with a lien in June. It took 2 calls to straighten out your screw up.

Marcus Bergman  |  Overall Experience 
Rating:
1.0

When you set up your account on line and go into the office to secure it, with a manager. It should not take them an hour and a half to finalize it. On line it states they have available 10 x 10 units BUT they don't. In the meantime I have hired a Moving Helper for 2 hours at $100 per hour. I only got an hour of his time, the other hour was wasted by the Manager at this facility to get my unit ready, I think. It seemed she spent more time on the phone, then taking care of business. Then I had to buy the more expensive lock because she couldn't find the cheaper one, even though her inventory said she had 54 locks their but couldn't find them? Then next day when I came in, they had plenty of standard storage locks on display in the office. I had to come back and get another unit, which I actually reserved online a another 10 x 10. When I arrived of course there are none but on line doesn't say that. Evidently they have their own items in those units, that WHY they are not available to the public. So they give me a 5 x 8 but didn't assign me a unit number, I had to go back again, and I got the unit number, when I got home my husband informs me that is the same unit number as the first one! I called to get it fixed, only to be told that I have to go back to office, customer service can't handle that. I went back was given the unit number. Plus they had to fix my invoice, I purchased a bundle of large boxes and was over charged for the bundle by $15.00. My husband goes to the storage unit, we can't use it, it's to small. I am so frustrated with this storage place, over charging me, costing me money for a Moving Helper that only worked an hour and charging me more for locks I didn't need to buy I had to find another storage place to meet me needs, and wouldn't have had to do that if this storage place correctly let the public know what they had available. Plus now I had two keep my moving truck for two extra days. This is almost $500.00 dollars extra I had to pay out of my pocket! I would never recommend this Uhaul or storage place to anyone.

Patricia Owens  |  Overall Experience 
Rating:
1.0

The unit I was in and a few others near it was burglarized. We lost valuable belongings including hard-to-price religious image that had been in my family since before I was born. The staff was unclear and not helpful in the filing of police report. Made us think of inside job.

Ron Ordona  |  Overall Experience 
Rating:
4.0

All was awsome but i think your unit prices are too high. We had a 12 x 22 unit before that at another place and we paid $96 a month...big difference...but your staff is very friendly and knowledgable !!!!

Steven Shipley  |  Overall Experience 
Rating:
4.0

My credit card was compromised so I called U-Haul and the girl took my information over the phone and charged my card. I am on an automatic deduction for every month but on my account the card is not showing. I try to re-add it and no luck!

Debby Saloway  |  First Impressions 
Rating:
2.0

Terrible! The freight elevator broke so things were not smooth. Had to carry stuff up stairs

James Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tremain Simmons  |  Overall Experience 
Rating:
5.0

Thanks

James Fone jr  |  First Impressions 
Rating:
2.0

units are way too small and falsely advertised 24/7 access. old and gross looking,

DANIEL OTTLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamont Hicks  |  First Impressions 
Rating:
5.0

Thank you for great customer service 😊

magdalena dahlen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamela Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PARTEE  |  Overall Experience 
Rating:
5.0

The staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.

Tamela Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri Maaske  |  First Impressions 
Rating:
5.0

Kortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.

ALYCIA/SCOTT HINTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PARTEE  |  First Impressions 
Rating:
5.0

But The bathroom was no up to par. It needed cleaning and toilet paper.

LAUREN PRICE  |  Overall Experience 
Rating:
3.0

This location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.

GRACE FERNANDEZ  |  Overall Experience 
Rating:
4.0

They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.

Carla Kimball  |  Overall Experience 
Rating:
3.0

Extremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.

OLA COLEMON  |  Overall Experience 
Rating:
4.0

Cooper has great customer service skills. He went above and beyond for me.

Sharonda White  |  First Impressions 
Rating:
5.0

Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn’t blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.

Carla Kimball  |  First Impressions 
Rating:
2.0

My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!

Mike Willey  |  Overall Experience 
Rating:
5.0

The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn’t have access to my unit in later hours due to my working hours. But that wasn’t something any of the employees controlled.

Daniel Halverson  |  Overall Experience 
Rating:
5.0

Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Thank you.

Dana Coward  |  First Impressions 
Rating:
5.0

I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.

JOLYNNE KEOUGH  |  Overall Experience 
Rating:
4.0

The free month rent is very convenient but too expensive to maintain.

Gwendolyn Spiers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray Myers  |  Overall Experience 
Rating:
4.0

My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you’ll be sweet.

Dennis Kaukimoce  |  Overall Experience 
Rating:
5.0

Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.

JOLYNNE KEOUGH  |  First Impressions 
Rating:
5.0

I’m thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.

ERICA AGNEW  |  First Impressions 
Rating:
2.0

Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering her

Lynn Uhazi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel bivens  |  First Impressions 
Rating:
5.0

The best storage management I’ve ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staff

Taren Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Cannon  |  Overall Experience 
Rating:
5.0

The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your time

marcel brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANYA JARVIS  |  First Impressions 
Rating:
5.0

Excellent customer service! Definitely recommend!

JAMIE JOHNSON  |  First Impressions 
Rating:
5.0

Love the place, it keeps my valued possessions safe😊

Tonya Mills  |  First Impressions 
Rating:
5.0

Good manager andrew and cooper was super cool

Qunnice Gordon  |  Overall Experience 
Rating:
3.0

Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.

Rodney Harlan  |  Overall Experience 
Rating:
5.0

Quite affordable and convinient.

Dennis Kaukimoce  |  First Impressions 
Rating:
5.0

The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.

Barbara McNally-Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANYA JARVIS  |  First Impressions 
Rating:
3.0

The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to work

DARRILYN TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Qunnice Gordon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jared kartel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip teefy  |  First Impressions 
Rating:
5.0

Thank you so much for a well kept up storage!!

Geraldine Salazar  |  First Impressions 
Rating:
3.0

we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.

Marcus Bergman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara McNally-Brown  |  First Impressions 
Rating:
5.0

The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..

VIRIDIANA VALENTIN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dana Coward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Swatman  |  First Impressions 
Rating:
5.0

They are the best!!!

Ray Myers  |  First Impressions 
Rating:
1.0

Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!

Dana Coward  |  First Impressions 
Rating:
5.0

Hey! I haven't left!

Tonya Mills  |  Overall Experience 
Rating:
5.0

Thank you

Debra smith  |  First Impressions 
Rating:
5.0

Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very much

Rich Tuck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyler mcgrue  |  First Impressions 
Rating:
1.0

Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!

Danica Benford  |  Overall Experience 
Rating:
5.0

Clean and organized. Helpful staff. Thank you

James Nall  |  First Impressions 
Rating:
5.0

Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.

Sandra Mastriona  |  Overall Experience 
Rating:
5.0

I had this unit for years and I felt comfortable knowing they were safe..

PRISCILLA CHAVEZ  |  Overall Experience 
Rating:
5.0

I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.

Robert Standifer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stormy Smith  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful.

Amanda Boman  |  First Impressions 
Rating:
5.0

The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit

Rolshawn Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Davis  |  Overall Experience 
Rating:
5.0

I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much

Raushanna Majeed  |  First Impressions 
Rating:
5.0

Nice staff very clean and well-lit and the employees work well together

Danielle Ouellet  |  Overall Experience 
Rating:
5.0

All the staff was very helpful and friendly!

Charles Fellipe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Hill  |  Overall Experience 
Rating:
5.0

We become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! Thank you!

Kimberly Whitaker  |  Overall Experience 
Rating:
5.0

After a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.

wesley turner  |  Overall Experience 
Rating:
5.0

Despite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both side

Maria Lopez  |  First Impressions 
Rating:
1.0

name (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorney

Cergio Lua  |  First Impressions 
Rating:
5.0

Thank you for your accommodation 😀

Sara List  |  Overall Experience 
Rating:
5.0

Great service always at this location.

Natalie Gorman  |  First Impressions 
Rating:
5.0

So nice to have someone who knows the sign language! I am deaf and that was pleasing experience.

John Robinson  |  First Impressions 
Rating:
4.0

Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.

Dennis Braley  |  First Impressions 
Rating:
5.0

Management is very knowledgeable about job. As a result Excellent service from all. Thanks

Sonia Spotwood  |  Overall Experience 
Rating:
5.0

Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.

Brenda Monson  |  First Impressions 
Rating:
5.0

Great service! very clean storage units.

Griselda Zepeda  |  First Impressions 
Rating:
1.0

I was told that my month would be prorated for the final month by the lady that I spoke with, but when I spoke with the man from the facility he informed that i would not be prorated. This is the sec

Sean Maloney  |  Overall Experience 
Rating:
1.0

My reservation wasn't there when I went to check in so I didn't get the unit size or location I needed. Actually, the person working didn't even look up my reservation which I was promised they had.

Brenda Burke  |  Overall Experience 
Rating:
4.0

This storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.

evelyn stolen boggs DC4524M  |  Overall Experience 
Rating:
5.0

This place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!

Sandra Mastriona  |  First Impressions 
Rating:
4.0

Only gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.

Nicole Evans  |  Overall Experience 
Rating:
2.0

There are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.

jennifer barnett  |  Overall Experience 
Rating:
5.0

Very well maintained facility and a very professional and friendly staff.

Neil Duncan  |  Overall Experience 
Rating:
4.0

It was extremely fast staff answered all my questions.

Nicole Evans  |  First Impressions 
Rating:
1.0

Bathrooms are very dirty, people working there are not trained well. The lady there does know what to do

Athena Tobie  |  Overall Experience 
Rating:
5.0

This was a great place to store our stuff. I highly recommend it.

JEREMIAH POND  |  Overall Experience 
Rating:
1.0

Muy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudar

elias morales  |  First Impressions 
Rating:
2.0

I paid my bill sometime between August and November of 2018 and am STILL being harassed by you.

Pat Bennett  |  Overall Experience 
Rating:
5.0

Friendly and professional staff. Nice facility.

Neil Duncan  |  First Impressions 
Rating:
4.0

No additional comments

Cedric Mckinley  |  Overall Experience 
Rating:
5.0

Both your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.

Joan Onstad  |  First Impressions 
Rating:
5.0

Good service no complaints

Gloria Walker  |  First Impressions 
Rating:
5.0

Every staff member was extremely friendly and helpful and went above and beyond!

Katie Lincoln  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. I know our stuff is safe!

Karla Fillion  |  First Impressions 
Rating:
4.0

Told the rep I had a 1-bd apt sized amount of stuff to move and barely fit all of it in the space he gave me. Wish I had a bigger space, but it all worked out. Otherwise, it was a good experience.

Rebecca Mason  |  First Impressions 
Rating:
4.0

Thank You

Doris Munsell  |  Overall Experience 
Rating:
1.0

When returning the vehicle I had one certain employee who was very rude over the phone and sounded like I was wasting her time. Your comment box will not let me explain in full please call. I am very

Summer Barkley  |  First Impressions 
Rating:
3.0

A couple times I went into the office, nobody was to be found. Every time I called, it rolled over to an answering machine where I was put on hold. A few times nobody ever picked up the phone.

Patty lauterjung  |  Overall Experience 
Rating:
5.0

They have great customer service skills and get you in and out with no hassles.

Douglas Foggie  |  Reservation 
Rating:
5.0

If not for the cost. I would have stayed longer

LYNN OSTIGUY  |  Overall Experience 
Rating:
5.0

The facility was clean, well maintained, and the staff is very helpful. A pleasure doing business there.

JEFF RITTER  |  Overall Experience 
Rating:
5.0

It was a pleasure dealing the staff at this U-Haul. Dropping my household items off to be put in storage was my first California experience after moving from back East. Drew and crew were awesome!

PAUL MORABITO  |  Overall Experience 
Rating:
1.0

They were nice when I first scheduled the truck. Then when I returned it they charged my debit card twice what I owed them. They were not nice and not willing to adjust the charges.

latrell Swearington  |  Overall Experience 
Rating:
4.0

Bathroom needed attention both times I was there. Otherwise the rest of the facility was clean.

Diana Dominguez  |  Overall Experience 
Rating:
5.0

Andrew and his crew by far made up for the horrible experience I had had thus far with this company- previous Uhaul locations and employees were unhelpful, rude and UNTRUTHFUL

stephanie fabela  |  Overall Experience 
Rating:
5.0

Your a GREAT STAFF! Very good Customer Support!

MICHAEL SLUPECKI EL2290C  |  Overall Experience 
Rating:
5.0

The only thing I had concern about was when I first moved into the unit, it was strong with the smell of weed. I worried that people were either growing there or transporting which attracts rodents.

Katherine Sharp  |  Overall Experience 
No reviews have been submitted for this location.

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