Customer Reviews for U-Haul Moving & Storage of Chicago State

1,803 reviews

251 E 95th St   Chicago, IL 60619

(773) 821-4000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 821-4000

251 E 95th St
Chicago, IL 60619

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service very pleasant experience

ROMECA BROWN 
Rating:
1.0

Too many Issues!! Issue with the one month free!! Which caused an issue with storing my belongings! I then had to call Custome Service that day!! And again the next day!! Even after that the guy still denied the 1 month free!! I again had to call Customer Service!!! Which incurred additional fees for the truck rental! Which I now have to dispute!!! Just horrible customer service experience all around with this place!!!

PATRICE SMITH  |  First Impressions 
Rating:
5.0

Customer service very trained

valerie helm 
Rating:
5.0

Customer did not leave a comment.

JOHNNY HELM 
Rating:
5.0

Customer did not leave a comment.

TOMMY FURLOW 
Rating:
5.0

Customer did not leave a comment.

Lovell Cates 
Rating:
1.0

Agents at location was very rude

Tamika Benson 
Rating:
5.0

Customer did not leave a comment.

Jamaya Ross 
Rating:
5.0

The manager is awesome

William Dixon 
Rating:
5.0

Good customer services

MILTON HOUSTON 
Rating:
5.0

Perfect, awesome service even on a Sunday.

Ephriam Fitzgerald 
Rating:
5.0

You have done it all 💯

Joycelyn Jones 
Rating:
5.0

Great customer service made everything easy and extremely helpful

LaShelle Harper Black  |  Overall Experience 
Rating:
5.0

Great location to rent truck or van from. GREAT employees, even new employees are trained correctly. A model for other Uhaul locations.

clarence miller 
Rating:
4.0

Customer service team was great -- excellent service and communication. Only downside was the truck I requested was not available -- but that wasn't the team's fault. Great job!

Michele Anderson-Fitzgerald 
Rating:
2.0

The location itself was amazing it was the customer service agent that book the reservation that didn't understand what I was asking for.

Steven Ivy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

forta moses 
Rating:
3.0

Customer did not leave a comment.

Delaina Johnson 
Rating:
3.0

Customer did not leave a comment.

Delaina Johnson 
Rating:
4.0

Make it very to customers that al renting a truck for the day is NOT THE SAME AS a 24-hr rental.

VALISHIA JOHNSON 
Rating:
5.0

Very nice staff! Made accommodations for me to get my truck even though I was a bit off schedule. Well mannered and very easy to talk to group of ladies i encountered. I enjoyed my experience there.

Angela Joseph  |  First Impressions 
Rating:
2.0

Customers reservation times 💯

Mona Scott 
Rating:
5.0

Customer did not leave a comment.

DERRELL SMITH  |  Overall Experience 
Rating:
1.0

The females at the facility was very rude; did not answer the phone; had to call 1 800 number several times; to get help

Tammie Cox  |  Overall Experience 
Rating:
5.0

The staff on site were professional and courteous. I received excellent service D

Karen Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENUS BOYD  |  Overall Experience 
Rating:
2.0

Absolutely terrible customer service. I made reservations online prior to coming in to pick up the Uhaul, I was never told I needed a major credit card in order to follow through with my rental. Due to mishandling of information on their behalf, their customer service was terrible, attitudes were very rude. H b

Maggie Miller 
Rating:
5.0

Customer did not leave a comment.

Jason Thurman 
Rating:
5.0

Better miles per hr tax

Jerod Hodge 
Rating:
5.0

I’ve rented 8’ pickup trucks from this location twice in the past few weeks and both times your staff was wonderful. Great energy there and a good team!

Anne Kahle 
Rating:
5.0

A+++

clarence miller 
Rating:
5.0

Customer did not leave a comment.

KANOYA IVY 
Rating:
3.0

Make sure then double check your trailer is attached to the car before you leave. That would be an important improvement.

Jereme Braggs 
Rating:
5.0

Customer did not leave a comment.

Janet Williams  |  First Impressions 
Rating:
3.0

Always show units to customers before they rent it.

LINDA MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Retha Elam 
Rating:
5.0

Not a thing

Charmayne Holly 
Rating:
3.0

Make sure that the maintenance on the vehicle is up to date before giving out one that breaks down before you even start the process of moving. Also, at least take some money off the order for the inconvenience that came with the breakdown issues. I wasn't given that opportunity unfortunately. That would've be nice.

bianca mcmillan 
Rating:
4.0

Customer did not leave a comment.

JO ANN BLALOCK-DAVIS  |  Overall Experience 
Rating:
5.0

Charren was thorough and very helpful. She got me in and out quickly, without making me feel rushed. In the event that I have to move again, I will definitely use this location again.

shavon glover 
Rating:
5.0

Customer did not leave a comment.

Davelle Adams 
Rating:
4.0

Customer did not leave a comment.

JUDITH MOSS 
Rating:
3.0

Customer did not leave a comment.

Roberta reaves  |  First Impressions 
Rating:
5.0

The ladies I interacted with was very nice, helpful, informative and professional.

lynelle keys 
Rating:
5.0

Every thing was cool!

Darius Bradley 
Rating:
5.0

Customer service was excellent

Jesse Brown 
Rating:
5.0

Customer did not leave a comment.

Krystal Cotton 
Rating:
5.0

This location always provides exemplary service.

SEAN GARDINER 
Rating:
5.0

Great service

Maisha Williams 
Rating:
5.0

Friendly, informative, and professional staff. Made the process smooth and easy.

JAMES GARY  |  First Impressions 
Rating:
5.0

I truly appreciate the service, knowledge, and attentiveness of the service representative. The associate was very friendly and made the process easy and smooth. I am very satisfied with the service.

JAMES GARY 
Rating:
5.0

Great excellent kind and professional service . Thank you for hiring the ladies on duty !

William bertha III 
Rating:
3.0

Customer did not leave a comment.

AVERY PIPES  |  Overall Experience 
Rating:
5.0

The team was ready professional and everything was nice to truck worked well. I really appreciate just having a really good experience. Thank you very much.

Amon Brooks 
Rating:
1.0

Customer did not leave a comment.

Dasha Johnson 
Rating:
4.0

Customer did not leave a comment.

KARIM ABDULLAH 
Rating:
4.0

Customer did not leave a comment.

anthony little  |  First Impressions 
Rating:
3.0

The truck had some type of oil on the floor. When I requested it to be cleaned I was told to purchase pads. The customer care person told me it was just water. Either way I don’t want to out my furniture on something wet. I asked for a new truck.

STEVEN NYDAM 
Rating:
2.0

Customer did not leave a comment.

Maurice McAtee 
Rating:
5.0

The team at this location is awesome. Super helpful and friendly. It was an absolute pleasure to work with them.

Sidney Reid  |  Overall Experience 
Rating:
5.0

The service was so nice they were very respectful. I will always go back there thank you so much

DORTHY PRINCE 
Rating:
5.0

Customer did not leave a comment.

Retha Elam 
Rating:
4.0

Do not change the time of my reservation without letting customers know. I initially chose 10a-2p but it was changed to 10:30am for pickup, without my knowledge.

SHIRLENDA BRADLEY 
Rating:
4.0

Very helpful

DEYMORRYS MILTON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Bridgette Bowman  |  First Impressions 
Rating:
4.0

Really awesome place thanks

Zackie Carter  |  Overall Experience 
Rating:
5.0

Always a worry free experience coming here. HIGHLY recommended.

clarence miller 
Rating:
5.0

Customer did not leave a comment.

John Glover 
Rating:
5.0

I PLAN TO CONTINUE TO USE UHUALL & THIS LOCATION WILL ALWAYS BE MY BEST AND FIRST CHOICE.

Melvin Haynes 
Rating:
5.0

Staff was very welcoming and pleasant to be helped when I came into the store.

Sherise Brewer Griffin 
Rating:
5.0

Customer did not leave a comment.

Melvyn Walton  |  Overall Experience 
Rating:
1.0

Hell no

Krystal Cotton 
Rating:
4.0

Very nice staff. Very easy to work with

Walt Whitman 
Rating:
5.0

Customer did not leave a comment.

Kecia Nalls 
Rating:
5.0

Customer did not leave a comment.

Omar Keith 
Rating:
5.0

Excellent Customer Service.

Jennifer Hunter 
Rating:
4.0

Customer did not leave a comment.

Jaqui Alexander 
Rating:
5.0

Customer did not leave a comment.

MAURICE OZIER 
Rating:
5.0

Customer did not leave a comment.

Victoria Richardson 
Rating:
5.0

Good customer service

Milton Houston 
Rating:
5.0

Great friendly customer service ladies

JACQUELINE CARO 
Rating:
5.0

Customer did not leave a comment.

Adrienne Loving 
Rating:
5.0

Customer did not leave a comment.

Donita Mcfadden  |  First Impressions 
Rating:
4.0

The driver side mirror do to the mirror not checked it was move on the expressway couldn’t see out of it to change lanes properly

Donald Johnson 
Rating:
5.0

Customer did not leave a comment.

christian mills 
Rating:
5.0

Excellent service!!!!!!

Jermaine Kinermon 
Rating:
5.0

Good

Rudolph Williams 
Rating:
4.0

They was very friendly and helpful.

Charlene Gillian  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaKesha Fitzpatrick 
Rating:
4.0

Customer did not leave a comment.

KARIM ABDULLAH 
Rating:
5.0

Customer did not leave a comment.

Thomas Simmons 
Rating:
5.0

Customer did not leave a comment.

Keisha Money 
Rating:
5.0

Customer did not leave a comment.

unaray scott 
Rating:
5.0

Everything was great

RONALD FLOWERS 
Rating:
5.0

I’m at this location once a month to rent a vehicle and each time I have received excellent service.

Ronald Daugherty 
Rating:
5.0

The customer service for the storage rental and return was excellent.

Sandra Monroe  |  First Impressions 
Rating:
5.0

None

Sheldon Brown 
Rating:
4.0

Customer did not leave a comment.

Jestine Gardner 
Rating:
5.0

Staff was very helpful and always had great energy!

Sumayyah Muhammad  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chanel mahan  |  Overall Experience 
Rating:
5.0

no complaint at all

john law 
Rating:
5.0

Customer did not leave a comment.

DeJeanette Gandy 
Rating:
5.0

Customer did not leave a comment.

Desiree Kiss Mikhail 
Rating:
5.0

Customer did not leave a comment.

Anita Davis 
Rating:
5.0

It would really help those who are late returning the truck to explain in very simple terms ( Big letters and an illustration) how to lock the truck. It would be nice to have a placard in the glove compartment ( It may have been one and I missed it!!) ; showing how to lock the back of the truck and once you lock the truck doors all the lights will go out ( DUH!!! IDN REALIZE THAT!). After moving and returning the truck in the dark ( yes its lights) by myself I was in a slight hurry. But I finished up and was able to leave. That's why it's always important to be on time!!! IK!! IK!!! Oh! And this was my first time of being in charge of the actual moving. Moving takes time whether its a few pieces or an entire place. So now I know!! One more thing; the people at Uhaul Moving & Storage near 95th and King Dr are very pleasant and know the business. You can rent what you need here!!!

Debra West 
Rating:
5.0

Customer did not leave a comment.

Shantell Randle 
Rating:
5.0

Great staff! Never a problem renting here, thank you!

Desiree Kiss Mikhail 
Rating:
3.0

Customer did not leave a comment.

Joy Wright  |  Overall Experience 
Rating:
1.0

Horrible customer service

Jonus McFarlin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joy Wright 
Rating:
5.0

Customer did not leave a comment.

Desiree Kiss Mikhail 
Rating:
5.0

The agent who assisted me was great !! Good attitude and efficient.

Leah Cockrell 
Rating:
1.0

You sold my storage

Andre Lewis  |  Overall Experience 
Rating:
5.0

I find the staff to be very helpful in explaining the process.

LINDA ODEN-YOUNG 
Rating:
5.0

The woman I gave the keys to is always very nice and professional.

JELANI MANDARA 
Rating:
5.0

These young men were very helpful. They showed up 30 mins early from the appointment time. I am very pleased with my services from them I do recommend using them to anyone, and myself in the future! Thank you guys again for a great experience!

Jessica Johnson 
Rating:
5.0

No Comments at this time.

CHIVA CAMPBELL  |  First Impressions 
Rating:
5.0

My agent was fabulous.

Joseph Huggins 
Rating:
5.0

Nothing it was a great experience.

Chandra Butler 
Rating:
5.0

Return was great.

Michael Hillman 
Rating:
5.0

The Customer Service was expectional.

Odell Sterling III 
Rating:
2.0

Sales representative customer service skills were terrible. I had a truck reserved however I was late, the representative said it was no longer available therefore I asked if I could rent another vehicle, representative stated ABSOLUTELY nothing available. I immediately went online while onsite & requested same vehicle same location. Why was I told there was nothing available, the vehicle was there the entire time. 🤔

Ursula Maddox 
Rating:
5.0

Customer did not leave a comment.

Frank B Thompson III  |  Overall Experience 
Rating:
5.0

Great facility and staff!

JAMES CARTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfrado White  |  First Impressions 
Rating:
5.0

Can't think of any thing, i had an positive experience at this location. thank you

Michael Mills 
Rating:
5.0

The young man was very helpful. and got us in and out quickly.

Kendall Holliday 
Rating:
5.0

Nothing, had no problem

valerie helm 
Rating:
5.0

The employees were friendly and responsive. The truck was ready when I picked it up, check in was quick and efficient. Good job guys!

Linda Foster 
Rating:
3.0

The staff member, who attended to me was acting as if she was forced to be there against her will, while the other staff I saw attending to other customers was doing it cheerfully

OLUSEYI AKINWALE 
Rating:
5.0

Shon, D Ryan expressway the bullet went flying through the expressway and I bagged off the expressway with the truck and made a mistake and hit the Just a glass. It didn’t break the mirror just broke the glass piece and didn’t mess up the mirror thing but they are some very nice people and they do what they gotta do it. They really didn’t give me no bad what’s the name on it so it was a great decision. This location

Angel Martin 
Rating:
4.0

Customer service was a little dry /not welcoming the young man who check in the truck was extremely nice which made my experience above average!!!

latoyla chambers 
Rating:
3.0

Customer did not leave a comment.

Kamie Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH LLOYD  |  Overall Experience 
Rating:
3.0

The staff did not greet us or respond to my greeting.

RANDAL LEATH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Ellis-Jackson  |  Online Move In 
Rating:
3.0

Only used it for one day and emergency case but it was clean

Howard Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bathsheba Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Pruitt  |  Overall Experience 
Rating:
5.0

Friendly and Helpful and courteous

Cornelius Watkins  |  First Impressions 
Rating:
5.0

Online availability did not match on site. However, the team was EXTREMELY helpful and made the situation easily adjustable. I would definitely choose them again.

Sidney Reid  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kenneth davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Robinson  |  First Impressions 
Rating:
1.0

The manager Ayana and her workers are conniving and schemers. They lied about my grace period for the storage, purposely put in the wrong date in their notes. When I came to clean out the storage I was a day late and had to pay for a full month to get my items. She then states that “well in the notes it says something different”. Then when I came back to take the lock off they changed my code from 06215 to 02215. So I couldn’t get in until I sat there waiting for the manager. I had Ayana to change it to my own code in the system. These are vindictive and untrustworthy “ladies” working at this facility. I will never use U-Haul storage again or suggest you to anyone.

Cornie Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVIN ANDERSON  |  First Impressions 
Rating:
5.0

Both young ladies were very professional, they answered the questions I had and made sure that I had everything I needed. There were also very helpful we we’re having having a hard time backing into the warehouse and they assisted us by driving the truck in for us.

LaShelle Harper Black  |  First Impressions 
Rating:
1.0

I appreciate the clean facilities. What I didn't not appreciate was the staff that was there when I signed out of the facilities. This was a stark contrast to how I was treated when I initially signed in. As I completed my move out transaction, the workers were rude and dismissive. ( customer receipt number 757037-108584-238672) While completing my move, my husband and I noticed that we needed something to tie down our load. I asked the workers if they sold bungee cords, he said they didn't have any. I found some and gave it to him to purchase. ( Contract No. 98566535) Then noticed that I didn't need the cords, so I took it back. When I explained that I didn't need it any more, he said they need to tax me on the return. I asked him where was that written and that there was no policy that indicated that. He picked up the return policy card and slammed it on the counter. Then said, "the policy is here!" He picked it up again, turned it around, and slammed it down again, saying, it's on both sides. I said that there was nothing stating that I would be taxed and it will be more than the regular tax. I asked him why would I be taxed again for returning items. He smuggly said, " we can tax however much we want. " And left me standing there to assist another customer. I left feeling disappointed, disrespected, and felt extremely used by your company.

Allania Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonia Willams  |  First Impressions 
Rating:
5.0

Everybody that helped me on the 3 days I was there 7/21 - 7/22 were very helpful. Great customer service.

JOSEPH GOMEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LOFTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Lewis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank B Thompson III  |  First Impressions 
Rating:
1.0

Terrible , everything about them is terrible

Stephen Hampton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allania Moore  |  Online Move In 
Rating:
5.0

Great experience!

Herman Shelton  |  First Impressions 
Rating:
5.0

the manager at this location is amazing

VENUS BOYD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacquenlyn weeden  |  Overall Experience 
Rating:
3.0

Very good service excellent service

James Minett  |  Overall Experience 
Rating:
5.0

The UHaul facility is Always Very Clean, Well Lit, Organized and Very Convenient and They have Everything you need to have you with your Move !!! And the Staff is Sooo Very Kind, Professional and Helpful !! I’ve never rented Storage before. I will Definitely Return to this UHaul!!’ EvonE Thank you

Evone MCWright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawandalon Freeman  |  Overall Experience 
Rating:
5.0

All of your crew was friendly, professional and very nice. It was a pleasant experience.

TRACY MURRAY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Normillia CALHOUN  |  First Impressions 
Rating:
3.0

Online it says my storage unit will fit 1-2 bdrm and it didn’t. It looked like a closet. Seriously it took us 3yrs to move in and make everything for and they didn’t even have another to offer so terrible I had to pay mover extra c

BRITTANY MOEHEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmaine Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myesha Hughes  |  First Impressions 
Rating:
5.0

The girls at the front are the best tiara and Iyona so good customer service they were beyond.🙏🙏🙏🙏

Jennyffer Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garilyn Wells  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shenita Perry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerry hendrix  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dorothy Wilson  |  First Impressions 
Rating:
3.0

New costumers are not given directions about several unknown variable: location of the elevator in the building, a map of the assigned storage, how to operate the main hate and how to operate the exit gate. I had to go to the lobby several ti.es to get answers to these questions. New customers should be given notes once the storage is assigned.

anthony jideonwo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUY GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Dean Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Haynes  |  Overall Experience 
Rating:
5.0

I will continue to use until

DERRICK WALKER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Evette Roach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Mulbah  |  First Impressions 
Rating:
5.0

Everyone was so nice and helpful I really appreciated that.

June Brenston  |  First Impressions 
Rating:
1.0

It was to be in the computer I get a call first when Regina Jackson comes and she took my stuff

Curtis Aaron  |  Overall Experience 
Rating:
3.0

I signed an abandonment letter over a year and a half ago. I’ would appreciate my not getting anymore documentation. I had been communicating with Tina on 95th and State. If I did not want the contents I am sure no one else will.

DEBORAH PHILLIPS  |  Overall Experience 
Rating:
3.0

Had to teach the employees how to work

Dajuan Mohammed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonquanell Raisen  |  First Impressions 
Rating:
1.0

I had 2 storage units since April of 2020 for I was homeless for a minute. I paid on those units and then closed one unit out and kept one. I had lots of pictures in the unit of ALL MY FAMILY HISTORY. My mom died as I am only child lost everything. I talked to Ayana Howard December 13,2022 try to make a payment of $300 for that was ALL I HAD AT THE TIME. The bill was $600she told me that I could not pay partial payment must pay whole and I did not have it then. I received late notice email 1/12/23 and then sold notice 1/13/23. NO EMAIL OF FUTURE SALE OR AUCTION. I called 1/14/23 and was told by Ayana Howard nothing I can do I was warned, which I was not. I called corporate and was told that corporate DO NOT FORCE CUSTOMER TO PAY FULL AMOUNT AT THAT TIME. INFORMED THAT CORPORATE DOES TAKE PARTIAL PAYMENTS TO AVOID AUCTION. Ayana Howard has lied to me over and over saying it was not her on the phone when I kept calling the location to speak to manager. When she called me back a week and half later I recognized her voice which was the same voice I spoke to every day saying manager not here. Please help I just wanted keep pay off the storage to get my valuables pictures most definitely.

Samia Longino-Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney White Sr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHIVA CAMPBELL  |  First Impressions 
Rating:
5.0

The staff was always helpful and kind .

larry perteete  |  Overall Experience 
Rating:
5.0

I love my storage employee Chicago state has the best location ever

wheketha cathey  |  First Impressions 
Rating:
5.0

Ayana and her team were absolutely amazing! The store manager was very helpful to me after a tiring day of packing a truck , literally by myself. Ayana was very easy to work with, she knew what to do regarding my truck, ( I locked myself out of my vehicle), helped me find the perfect space for my things. I will definitely work with UHaul in the future and will refer all of my friends and family to Ayana’s location for service, she is exemplary!

Irving Barnette  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fatima Williams  |  First Impressions 
Rating:
5.0

no

CLIFTON DARTY  |  First Impressions 
Rating:
4.0

the staff were always helpful and friendly

Christian RUSSELL  |  Overall Experience 
Rating:
5.0

I'm just so happy that I pick this facility, I love the inside storage space, the large unit, how clean it is and the use of dollies

TINA CHAMBERS  |  First Impressions 
Rating:
5.0

The staff was very very friendly and helpful thank you staff

Catherine Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte RichardAnderson  |  First Impressions 
Rating:
5.0

Awesome Service 👌

Evelyn BARNESREESE  |  Overall Experience 
Rating:
1.0

It smells nothing but rat’s and I didn’t want my items smelling like that that’s why I took my belongings out

Angela Howard  |  Overall Experience 
Rating:
2.0

I dont like the fact every time I looked up my storage price kept going up. Then on top of that this is a storage facility with the smallest elevator. You literally had to play Tetris to get your big items in. Their flooring is not leveled or smooth. If you have something heavy & you get stuck in one of them holes.... its over.

Corinne Windham  |  Overall Experience 
Rating:
5.0

This is not my first time in uhaul let the record reflect my experience with uhaul makes me and my family happy

JO ANN BLALOCK-DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Nathaniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letrell Johnson  |  First Impressions 
Rating:
1.0

Need to be cleaned up fresh smell

MIRANDA TILLIS  |  First Impressions 
Rating:
3.0

The storage spaces are smaller than advertised for the amount they are asking for it isn't worth it.

ganella farrow  |  First Impressions 
Rating:
4.0

I’m a storage unit at 251 E 95th St., I wasn’t able to lock it due to the latch malfunctioning, D440

Donald Brown  |  First Impressions 
Rating:
1.0

Staff unprofessional and rude Mice dropping all over my furniture

Martina Sumner  |  Overall Experience 
Rating:
3.0

Thankful the staff and grace shown

ANNIE ROOTS  |  Overall Experience 
Rating:
4.0

Friendly staff very nice facility well maintained and professional

Michael Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenya warner  |  First Impressions 
Rating:
2.0

I made a reservation for large storage. When I got there there was not one. It took a hour to rent a truck. Terrible customer service!!! Never again!

ROXSANNE DELGADO  |  First Impressions 
Rating:
5.0

It's was a great job

Tian Russell  |  First Impressions 
Rating:
3.0

Saw a rat trap in my storage

myesha hughes  |  First Impressions 
Rating:
5.0

Great People

JERMAINE FORD ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess Govan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diana thomas  |  First Impressions 
Rating:
5.0

Thanks for everything

Ivy Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

telisha tye  |  Overall Experience 
Rating:
4.0

No signs to guide you from the dock to them elevator or any any floor.

stanley mccullum  |  First Impressions 
Rating:
5.0

I have my storage for almost 2 years the staff was very very kind and professional, the facility was very clean. when I came back to get my belongings, things were just as I left them. I am so appreciative of u-haul's storage facility and yes I would refer you all to anyone

SCOTT COLLIER  |  Overall Experience 
Rating:
5.0

Nice job keep up the good work !!!!

SARAH SHELLMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reggie Matthews  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimbly Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justus Trebble  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL BARLOW  |  Overall Experience 
Rating:
5.0

Service was 5 star .

Rodney White Sr  |  First Impressions 
Rating:
4.0

Please offer me some type of savings to save money that I'm spending. Thank you 😇.

BELINDA TOOMER-FARLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAZARUS EMANUEL JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBONI DUNCAN  |  First Impressions 
Rating:
5.0

The young ladies had all the trucks clean after the snow storm the previous day. The lot was plowed and clean and my truck was warmed and ready when I entered it. They recommended the items I needed to move my sister apartment items into storage. Very awesome job .

TONEY EVANS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNIE SMITH  |  Overall Experience 
Rating:
2.0

Ms. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.

TONISHA WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON HILL JR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikki Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA WINDING  |  First Impressions 
Rating:
5.0

Clearer directions for elevators (exits signs). Overall good experience.

MARETTA KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WARREN SHAFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carldale James Sr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SPENCER PORTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quinta brown  |  Overall Experience 
Rating:
4.0

Manager and staff was very nice/kind.

VERONICA MUHAMMAD  |  Overall Experience 
Rating:
4.0

Everyone was helpful and friendly.

Pamela Thomas  |  First Impressions 
Rating:
5.0

The staff was extremely nice and helpful

Delaina Benson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VeronicaK McFadden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quinta brown  |  First Impressions 
Rating:
5.0

👍👍👍👍👍

George Kirby Jr.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERONICA MUHAMMAD  |  First Impressions 
Rating:
3.0

I couldn’t wait to move out! If you are looking for a storage facility with discourteous and unpleasant staff, this is the place for you!

Tashauna Waters  |  Overall Experience 
Rating:
1.0

My mother had a storage and passes in 2019! They wouldn’t let me and my siblings take certain items they wanted us to take the entire storage and that was not possible. We had nowhere to store her belonging they auctioned her things for $9.00 which made us feel like we lost our mom all over again. This really hurts!

Ashley Gipson  |  Overall Experience 
Rating:
5.0

Excellent customer service

tyrone harper  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Byron Mahon  |  Overall Experience 
Rating:
3.0

Most of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.

Dawnisha Lott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delecia Tatum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUILLE CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KILIJA BENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zahria Patterson  |  Overall Experience 
Rating:
3.0

They were doing work above my storage unit 017A and there was dust and debits all over my belongings in storage including a painting and a antique wine cart didn't make any since they could have covered up my unit.

Latonya Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Mitchell  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Martina Sumner  |  First Impressions 
Rating:
5.0

Keep up the good work

Patrick Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delecia Tatum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANGLE KEITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNIE ROOTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian Powers  |  First Impressions 
Rating:
5.0

I have no complaints

Xavier Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius Wash Sr.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Frye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latonya Miles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NAPOLEON BACON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY WILKINS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheila Jackson-Jones  |  Overall Experience 
Rating:
5.0

Thanks for all you all help.

Rachel Hall  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER PATTERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aleta Williams  |  First Impressions 
Rating:
5.0

My experience with u haul storage was very helpful and pleasing.I would definitely recommend to anyone thank you very much.

HARLENE GOINGS  |  Overall Experience 
Rating:
1.0

The WORST storage unit ever!!!!! My mattresses, clothes, rugs, shoes and much much more were full of RAT DROPPINGS and URINE Had to sweep out my own unit out which was very hazardous and it amounted to a pile knee high of dropping and on top of that to have Ayana Howard which is the manager that have THEE WORST ATTITUDE & THEE WORST CUSTOMER SERVICE a Facility could ever have, complaints were written millions of times and nothing was done Ayana Howard must of came with the bricks on the building or U-Haul is in need of disparate help! Proven fact....I let my unit go due to the droppings which had nice things in there mind you and it all could be replaced mind you again!!! But yet and still the unit was only sold for $25 so go figure!!!! PS....Nasty as Ayana Howard was I wouldn’t doubt it if she brought the unit for herself! RENT AT YOUR OWN RISK!!!!!!

Taura Arrington  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kenyetta Meeks  |  Overall Experience 
Rating:
4.0

Very professional friendly and helpful staff.

Karen Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI WATSON  |  First Impressions 
Rating:
1.0

The staff there are ghetto and unprofessional and I'll never go back nor will I recommend. Worst storage service ever. Disgusting people.

shannon hendrix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZAKIYA WILLIAMS  |  Overall Experience 
Rating:
2.0

This location seems to have a major rat issue in the basement. I noticed rat droppings in many locations. Additionally, my storage unit had lots of sheet work and ceiling/construction dust and residue. There looks like construction has been taking place on the ceiling and was never fully repaired. I also feel that you should all enforce making your employees wear mask during covid. The manager on duty wasn't wearing a mask while assisting me. Your employees at this location could also be more professional. When you walk in they are playing around and take all day in order to ask what you need. It's a job not a social club. Thanks.

Erica jones  |  First Impressions 
Rating:
3.0

This location seemed to have a major rat problem. There are rat droppings in the lower area. Additionally, when I came back into my storage facility in order to move there was sheet rock or ceiling particles everywhere. It looked as though they were doing some ceiling work in that area but didn't take the time to protect clients items. I look up and their were roofing pieces hanging out. My last issue is that one of the women at the front desk- I believe the manager, didn't have on a mask. Covid is still a real threat.

Erica jones  |  Overall Experience 
Rating:
1.0

Management and staff is very rude and ignorant. Manager very unprofessional at the 95th and calumet location. Corporate suck,you call them to complain they dont do anything. You ask me they need to close them down

Angelic Dunn  |  First Impressions 
Rating:
1.0

It was horrible they lied and wasted my time very unpleasant visit with the workers and manager

Tiffany Horton  |  Overall Experience 
Rating:
4.0

Everything was satisfactory

Douglass Schaffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FATIMA WOODARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Carter  |  Overall Experience 
Rating:
5.0

The young lady who registered me was AWESOME.

Harvey Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karlton Freeman  |  First Impressions 
Rating:
1.0

The staff was very rude and they have no type of sympathy for this virus and the impact that it's causing. On top of everything else I had rat droppings in my unit and had no food in there. That was one of the reasons I took my things out of there

Nakisha Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karlton Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tikeybeya Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Collins  |  Online Move In 
Rating:
1.0

I was overcharged and they are thieves and no I hope I will never come back there again and I would never recommend anybody to use that services they ain't shitt

Eunice Evans  |  Overall Experience 
Rating:
5.0

Customer Friendly

Janice Cannon-Forte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Robinson  |  First Impressions 
Rating:
2.0

Definitely was unhappy with my experience due to rodent and horribly pest problems. I only stored heavy furniture and a few bags of clothing nothing and I repeat nothing was perishable. And upon unpacking I had rodent dropping all throughout my boxes and pictures being bitten by rats mice’s ect . This was not what I anticipated for storing my belongings at a time I really needed too. Very upset !!!!

Natasha Smith  |  Overall Experience 
Rating:
4.0

N/A

Tracey Cunningham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Miller  |  First Impressions 
Rating:
5.0

STAFF WAS VERY FRIENDLY AND I PROSSINAL

Cheryl Burgest  |  First Impressions 
Rating:
1.0

The staff and workers here are very disrespectful I would never recommend this storage facility to anyone a lot of young smart mouth people that work there

James Quillin  |  Overall Experience 
Rating:
3.0

It was a clean atmosphere until i witness mice dripping amongst my property. I peayed and prayed that i didn't carry any pest to my new home. Other did that the service was convenient to me. Thank Y

Gwen Wadlington  |  Overall Experience 
Rating:
1.0

I’m very upset to learn that this facility is infested with RATS!!! The items I stored was ruined due to rat droppings and rat urine, I suffered a loss of about 90% of my items, Very disappointing!

mornever gunn  |  Overall Experience 
Rating:
5.0

The employees at this location (95th) is very professional and friendly. I truly appreciate the entire staff. The are curteous and very helpful when explaining information.

Alice Hill  |  First Impressions 
Rating:
1.0

The place is mice, rat infested. Mice dropping all over all my boxes and bins. The female manger is very disrespectful, rude, and unprofessional.

Shoinna Jones  |  Overall Experience 
Rating:
5.0

I like to thank everyone at U-Haul storage for a job well done. Thank You sincerely yours Tracey Nalls

TRACEY NALLS  |  Overall Experience 
Rating:
4.0

The young lady was very nice and knowledgeable about the u haul and understanding

Sheila Jackson-Jones  |  First Impressions 
Rating:
5.0

The store manager was really good at all times and gave 100% to the job

Michael Alexander  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful

melissa scott  |  First Impressions 
Rating:
5.0

I love this location I go out of my way to use them for trucks and storage I need. the staff is wonderful and the store manager is a blessing to people like me in my line of work.

Carl A Jones  |  Overall Experience 
Rating:
5.0

You guys was great

Adam Brown  |  First Impressions 
Rating:
1.0

While moving my property out of my storage unit I noticed 4 TVs were missing. My account was noted the lock wasn’t locked but I was never notified. The manager never called to speak with me .

Felicia Rutledge  |  Overall Experience 
Rating:
5.0

Moving the entrance to the alley is unsafe for your staff and patrons alike. This area has a strong history of extremely high crime rate... Bad idea to make this decision...

Shirley Brown  |  Overall Experience 
Rating:
1.0

poor service i had reservation for a truck and the truck hadnt even came back in. they sent me to 119th to get a truck ..worse customer service ever

gabrielle willett  |  Reservation 
Rating:
5.0

Very nice facilities with excellent employees

megan mckay  |  Overall Experience 
Rating:
5.0

Very courteous and very good customer service

megan mckay  |  Reservation 
Rating:
1.0

The worst experience that I’ve ever had with a business, EVER!!!!!!!!!!!!!!!!!!. I am very disappointed with Uhaul.

Tselane Green  |  Overall Experience 
Rating:
2.0

Some of the staff were unprofessional...

Bobby Thomas  |  Overall Experience 
Rating:
4.0

The management team was the best at customer service

Sonia Dorsey  |  Overall Experience 
No reviews have been submitted for this location.

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