Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

9,543 reviews

1420 Memorial Blvd   Murfreesboro, TN 37129
(@ Clark)

(615) 896-9018

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 896-9018

1420 Memorial Blvd
Murfreesboro, TN 37129
(@ Clark)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Great people working but when I returned my truck after only 2 hours, I assumed I would get some sort of reduced rate instead of the 24 hour rate. NOPE! that didnt happen, So that makes me wonder why I would use UHaul ever again. Marty

Martin Mcginley 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Fraser 
Rating:
5.0

Customer did not leave a comment.

Mary Braley 
Rating:
5.0

Very Professional!

Craig Nelson 
Rating:
2.0

Customer did not leave a comment.

Christopher Warner 
Rating:
5.0

Customer did not leave a comment.

Ron Proper 
Rating:
5.0

Well organize great service!

Donald Armistead 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hooper 
Rating:
5.0

Customer did not leave a comment.

DANIELLE SNELLING 
Rating:
1.0

The staff were not very truthful about the truck’s condition and they accused me of hitting a yellow gas station cement block going across the street to get gas. The young lady said it wasn’t there before I went across the street, she thought I was honking at a customer in the parking lot when I was honking to notify my husband to move our vehicle and let him know I had to get more gas. They pulled up a blurry photo of the uhaul from January that was taken at night time and that was the photo they were basing this off of. You could not see the letters on the photo clearly and the lady said it hadn’t been rented since that photo and that it’s been in service and that I was the only person who has used the vehicle since it’s been out of repair. I asked the male associate he said it was last rented on the 18th and that the person accepted the photo from January. There were no recent photos taken of the truck and she accused me of hitting something across the street because she was mad at the way I blew the horn and drove out of the facility. I knew she was going to be difficult by the initial way she started the transaction. The male associate immediately agreed with her they were not fair at all and it was not a fresh hit and they knew it. It was ridiculous!

Tasha Delk 
Rating:
5.0

Customer did not leave a comment.

Timothy Tenniswood 
Rating:
5.0

Dropped off the truck with no problems. I am concerned that I left my sunglasses in the glove box.

Donald Klopfenstein 
Rating:
5.0

Everything was perfect

Keshly Cason 
Rating:
1.0

Money hungry, had rats and roaches everywhere I’m sure people stuff got chewed up not to mention staff has poor attitude with lazy work ethic good job U-Haul

NICOLAS YANEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dexter Woods 
Rating:
5.0

Customer did not leave a comment.

Erik Mondt 
Rating:
5.0

Customer did not leave a comment.

Elaine Hilbert 
Rating:
5.0

Customer did not leave a comment.

MELINDA TATE 
Rating:
5.0

Customer did not leave a comment.

Eric Brown 
Rating:
3.0

Customer did not leave a comment.

Agatha Hodge 
Rating:
5.0

No problems. Everyone was nice and got us in and out as quickly as they could. Very busy place.

STACEY BLADES 
Rating:
4.0

Drpo off was way better

George Shaffer 
Rating:
5.0

Customer did not leave a comment.

Billy Hobbs 
Rating:
4.0

I had to clean the wheels on the dolly…some sticky, oily residue from the last rental. Not a big deal… but it would have been on the floor or carpet. ‘A minor detail for your training checklist.

ROBERT LANDHAM 
Rating:
1.0

Staff was far from Professional

Rick Salvo 
Rating:
5.0

Customer did not leave a comment.

Jexsey Maurent 
Rating:
5.0

Customer did not leave a comment.

Kevin Stockman 
Rating:
5.0

Customer did not leave a comment.

David Miles-Peppers 
Rating:
4.0

Customer did not leave a comment.

Mark Bowman 
Rating:
5.0

Very nice experience

Walter Harris 
Rating:
5.0

Customer did not leave a comment.

Dragan Kruic 
Rating:
2.0

The right tire was not secured tight enough and came off. We paid $20 something extra to have them put the car on and be secure and feel ripped off because it wasn’t secured properly and the pickup location said they scammed us because they weren’t supposed to load the car for us anyhow.

Brooke White 
Rating:
5.0

Customer did not leave a comment.

Dalton Redden 
Rating:
4.0

Customer did not leave a comment.

dean powell 
Rating:
5.0

Customer did not leave a comment.

Jason Sokoloski 
Rating:
5.0

Customer did not leave a comment.

James Walker 
Rating:
4.0

I just had trouble with the website trying to drop it off,I couldn't figure it out

Tina Castro 
Rating:
5.0

Everything went fine. I was just moving boxes from a one bedroom apartment. I should have rented the 15' truck with the ramp because loading would have been much faster and easier.

Glenda Ebersole 
Rating:
5.0

Customer did not leave a comment.

Michael Hurder 
Rating:
5.0

N/a

Barbara Porschakin 
Rating:
5.0

Customer did not leave a comment.

Jason Basinger 
Rating:
5.0

Customer did not leave a comment.

Maria Semprun 
Rating:
5.0

Seems that everything is great

Verneva Davis 
Rating:
5.0

Customer did not leave a comment.

Brian Truax 
Rating:
5.0

The staff was really understanding and professional,you really should give everyone there a raise and promotion because of the amount of stress and anxiety and frustration they go through. They really are an amazing team at Murfreesboro,Tn. Truly shining stars for U-Haul. Thanks for all you did!

Shawn Allds 
Rating:
5.0

Customer did not leave a comment.

Richard Bartemus 
Rating:
5.0

Customer did not leave a comment.

rick schiffer 
Rating:
5.0

Customer did not leave a comment.

Sequarya Turner 
Rating:
5.0

Customer did not leave a comment.

Edward Mcdow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon Jordan 
Rating:
1.0

Rat infested and not well kept

Zana Matthews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Houston 
Rating:
5.0

Customer did not leave a comment.

mike helton 
Rating:
5.0

The only thing that was a big irritant was that there was a $20 after hours fee attached when we brought the van back at about 1145pm. We were not made aware that there would be a penalty associated with returning your equipment as soon as we could.

Roger Knowlton 
Rating:
5.0

The man that helped me was super friendly and nice and made the return quick and easy. It was such an easy process. I will definitely use them again if I need to.

Melissa Bridges 
Rating:
5.0

All good on my experience. Ethan was awesome

Christopher Winters 
Rating:
5.0

The guy at pickup was amazing!!!!!! Thanks!!!!!

Keonya Russell 
Rating:
5.0

From arrival to departure all the staff were timely, courteous and made sure to explain all policies and charges clearly.

Scott Colclasure 
Rating:
3.0

There was no problem with anyone in the service department, but the battery in the vehicle needed to be jumped as I was dropping off at my storage facility, and the radio was malfunctioning.

Benjamin Larcholey 
Rating:
3.0

The whole experience here was underwhelming. No specific complaints, everything was just average. Including the enthusiasm of the employees and the mobile checkin process was not very easy. Was not able to complete the checkin due to that.

James Little 
Rating:
3.0

Understaffed

Salvatore Colletti 
Rating:
5.0

I was very much pleased with the in- store customer service. Please keep up with the good service.

Jeanette Stokes 
Rating:
3.0

Computer system was down when I dropped off the equipment.

Michael Moncrief 
Rating:
3.0

Customer did not leave a comment.

bobby glyndle likens jr 
Rating:
5.0

Customer did not leave a comment.

Dorothea Simmons 
Rating:
5.0

The young man who helped me was courteous and efficient. I had a great experience renting a tow dolly for the day.

Edward Milner 
Rating:
3.0

Customer did not leave a comment.

shanta faulman 
Rating:
5.0

Nice friendly staff. Very helpful.

Pamela Baldwin 
Rating:
4.0

The truck had no tail lights or marker lights.

Yancey Tone 
Rating:
4.0

Waited 4 hours to have a tire repaired.

Bobby Dye 
Rating:
5.0

Customer did not leave a comment.

Michael Woodward 
Rating:
4.0

Customer did not leave a comment.

john field 
Rating:
5.0

Customer did not leave a comment.

Richard Dunn 
Rating:
5.0

Customer did not leave a comment.

CHRIS COTTER 
Rating:
5.0

Customer did not leave a comment.

Belinda Frye 
Rating:
5.0

Everything was great!

Joshua Neate 
Rating:
5.0

Everything was great! Thank you!

Lanita Watkins 
Rating:
5.0

Customer did not leave a comment.

CAMILLE THERRIEN 
Rating:
5.0

Customer did not leave a comment.

Chadwick Dean 
Rating:
5.0

Smooth experience. 😁

Greg Matthews 
Rating:
5.0

The lady who helped me was very helpful and friendly.

Tim Paxson 
Rating:
5.0

Great service and very helpful.

Nicholas Reese 
Rating:
5.0

Everyone one friendly and helpful from pick up to drop off! Good job everyone!

Marcel Deshaies 
Rating:
5.0

they were the very best all from start to finish very fine people thanks

Bob Patton 
Rating:
5.0

Customer did not leave a comment.

Marakia Hughes 
Rating:
2.0

I asked about any specials involving renting a storage unit if I was renting the trailer. I was told I did not qualify for anything. I received an email today saying that I qualify for a free month of storage. I already paid the full price for a unit.

Kelly Tobenski 
Rating:
5.0

Everyone was super helpful and very nice

Victoria Starnes 
Rating:
5.0

The woman at the front computer was wonderful and did a wonderful job!

Carl Shirley 
Rating:
5.0

Customer did not leave a comment.

Jennifer Gamble 
Rating:
3.0

Only 1 employee was checking people out. He was ok but overwhelmed. One lady was sipping on a Baskin Robbin's milk shake and couldn't put it down to help people. It never left her hand for the 15 minutes we were getting out truck. Absolutely no enthusiasm, they all acted like they hated their jobs.

Drew Renegar 
Rating:
4.0

Customer did not leave a comment.

Michael Galinski 
Rating:
4.0

Overall good experience. Very professional and courteous.

Edward Deslauriers 
Rating:
3.0

Customer did not leave a comment.

MONTE MURRAY 
Rating:
3.0

Please be very careful in securing vehicles to auto transport.

Natrone Gray 
Rating:
5.0

Great service and equipment. Thank you.

Brad Champion 
Rating:
5.0

Customer did not leave a comment.

John Fuller 
Rating:
1.0

Improve customer service

Daniel Jacobs 
Rating:
5.0

Customer did not leave a comment.

Michael Poe 
Rating:
5.0

Customer did not leave a comment.

Ricky Cleek 
Rating:
5.0

Nothing…The staff was super friendly and helpful so I had an excellent experience.

Teresa Hart 
Rating:
5.0

Great service and equipment. Good price for rental.

James Norton 
Rating:
5.0

Customer did not leave a comment.

TITUS MUCHIRI 
Rating:
5.0

Customer did not leave a comment.

Dave Bronner 
Rating:
5.0

We use this location yearly, best experience we've ever had with the company.

chris pallone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Boykin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Graden Strang  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Chumbley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred Brunson  |  First Impressions 
Rating:
5.0

Thank you for going the extra mile John

Elizabeth Nelson  |  Overall Experience 
Rating:
3.0

Key pad out of order. Building design made moving in a challenge.

Scott Mabry  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MALCOLM BURGESS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DWYANE NIX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margo Ruggiero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dravidi Pasha  |  First Impressions 
Rating:
4.0

There was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.

MALCOLM BURGESS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mandy grayson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zarrin Smith  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

STEVEN PONCE  |  Overall Experience 
Rating:
2.0

The staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected

Terrell Farr  |  Overall Experience 
Rating:
5.0

The crew is friendly and very helpful.

Reiner Venegas  |  First Impressions 
Rating:
4.0

Only gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.

Reiner Venegas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON STEGER  |  Overall Experience 
Rating:
1.0

Truck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time Wanted or anything

Marily Odom  |  First Impressions 
Rating:
2.0

All of my furniture and crates were covered in mice feces. It would’ve been excellent, if it weren’t for the rodents.

Jeanette LeSure  |  Overall Experience 
Rating:
5.0

Have used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.

Helen Bayne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHEVONNA WELLS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

WILLIAM BAILEY  |  Overall Experience 
Rating:
4.0

None at moment.

SHARON STEGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricie Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chianti Simmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beki Morgan  |  Overall Experience 
Rating:
5.0

Great service friendly staff.

Cedric ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID FISHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Hines  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beki Morgan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shauntoria Marable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Temicka COLE BARKSDALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jevoris Palmer  |  Overall Experience 
Rating:
5.0

The guys that were there for very helpful! Even though they were really busy they made the experience awesome!

Kayla Dotson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tamora Lance  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful staff.

Connie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay Newberry  |  Online Move In 
Rating:
2.0

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

ROBERT SHEPHARD  |  First Impressions 
Rating:
5.0

Great place, use you guys always

Charlotte Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Potts  |  Overall Experience 
Rating:
1.0

I am not Joshua. Please for the love of god stop emailing me.

JOSHUA DYMOND  |  Overall Experience 
Rating:
1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Antonio Banks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte Bertsch  |  Overall Experience 
Rating:
1.0

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Taira Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Woodrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlee Hodge  |  Overall Experience 
Rating:
5.0

Being able to go to a storeage Facility at any time would be convenient for me

Tenisha Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Hawkins  |  First Impressions 
Rating:
3.0

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

George McPherson  |  Overall Experience 
Rating:
2.0

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service

Lashonda Clayton  |  Overall Experience 
Rating:
4.0

They are thorough and the facility is clean: from the front office tho the storage lockers.

Andrea Knox  |  Overall Experience 
Rating:
4.0

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

Andrea Knox  |  Overall Experience 
Rating:
5.0

Everyone was wonderful and very helpful with my move to murfreesboro.

CYNTHIA MACHUCA  |  First Impressions 
Rating:
2.0

Female with the colored hair needs some coaching on people skills.

GERRAN WHEELER  |  Overall Experience 
Rating:
5.0

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

Constance Chavarria  |  Overall Experience 
Rating:
5.0

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

sandra furr  |  First Impressions 
Rating:
5.0

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Joseph E. Goubert  |  Overall Experience 
Rating:
5.0

When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Angela Telford  |  Overall Experience 
Rating:
2.0

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Christopher Weber  |  Overall Experience 
Rating:
5.0

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Joseph E. Goubert  |  First Impressions 
Rating:
5.0

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

Daniel Dragon  |  First Impressions 
Rating:
4.0

Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

fay chase-acuzzi  |  Overall Experience 
Rating:
5.0

Very good service. Very secure storage area. Very helpful employees.

michelle gilbert  |  Reservation 
Rating:
5.0

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

Denise Johnson  |  Reservation 
Rating:
1.0

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.

bRIANNA robinsion  |  Overall Experience 
Rating:
2.0

I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.

TENIA BOYER  |  Overall Experience 
No reviews have been submitted for this location.

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