Customer Reviews for U-Haul Moving & Storage of Centex

5,915 reviews

3501 E Central Tx Expwy   Killeen, TX 76543

(254) 699-8334

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 699-8334

3501 E Central Tx Expwy
Killeen, TX 76543

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derek Jones 
Rating:
5.0

Great Job continue the great service

Edward Johnson 
Rating:
3.0

Customer Service representative behind counter who assisted us provided excellent service. Very professional and knowledgeable explaining the different options for truck rental

Ted Teruys 
Rating:
4.0

Nothing. Everything went well.

Oliver Washington 
Rating:
5.0

Customer did not leave a comment.

Luther Harris 
Rating:
5.0

Customer did not leave a comment.

jeremy flanagan 
Rating:
5.0

Customer did not leave a comment.

Dougal Hutton 
Rating:
5.0

Customer did not leave a comment.

Erin Ledlow 
Rating:
2.0

Customer service was excellent. Only problem I had was them not checking the truck after every use. The left side taillight was totally broken. If I didn’t catch it I’m sure I would have got blamed for it so somebody is not doing their job. That’s a violation and the police can pull you over for that so just make sure they do a thorough job when trucks get checked in!

Marchadto Ealy 
Rating:
5.0

Customer did not leave a comment.

Michael Ergo 
Rating:
5.0

Would return again

BRENDA PALACIOS  |  First Impressions 
Rating:
5.0

Pick up and turn in were excellent. The three employees who assisted me were outstanding. Great service.

TIMOTHY SCHIMMELS 
Rating:
5.0

Customer did not leave a comment.

LUIS APONTE-RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Jonathan Phillips 
Rating:
5.0

Everytime! This is a great crew at this location. Very much appreciated.

SHARON BABER 
Rating:
5.0

Customer did not leave a comment.

Derek Jones 
Rating:
5.0

Great workers, Jason is amazing. Staff friendly helpful.

Fred Roybal 
Rating:
5.0

Customer did not leave a comment.

Hwa Yi 
Rating:
5.0

Customer did not leave a comment.

mekysha WEEKS 
Rating:
5.0

The harness was kind of old. I think is a good time to replace it but the two worked great and the desk people was great.

Juan Rebolledo 
Rating:
5.0

Customer did not leave a comment.

seth trent 
Rating:
3.0

Manager was very rude when I was doing the paperwork to get the vehicle. She stated that there were certain procedures and policies that were put in place, but refused to explain them or go into detail about them. But she eventually became friendly once I returned the vehicle.

Shalonna Love 
Rating:
5.0

Customer did not leave a comment.

Dennis Williams 
Rating:
5.0

The rurn in was easy and fast, great personal there to help!

David Sanchez 
Rating:
4.0

Customer did not leave a comment.

Robert Patitucci  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Patti San Miguel 
Rating:
5.0

Customer did not leave a comment.

Julie Hernandez 
Rating:
5.0

Customer did not leave a comment.

Christopher Edwards 
Rating:
5.0

Customer did not leave a comment.

Ronnie Shaw 
Rating:
5.0

Very good service

LOGAN ELLIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene Gill 
Rating:
4.0

Customer did not leave a comment.

Maurice Bryan 
Rating:
5.0

Customer did not leave a comment.

Hwa Yi 
Rating:
5.0

Customer did not leave a comment.

Pamela Symonds 
Rating:
1.0

The lady in the office hung up the phone on me three times, employees were on cell phones and social media instead of helping customers, during business hours, the place is a disaster. Only one employee made the effort and stood out and helped me. His name was Tyrek D. and I hope that Tyrek is recognized for doing the right thing, helping others, and taking care of customers. His fellow coworkers hid in the restroom and ignored customers because they are too busy on social media during work hours. Tyrek deserves a raise/promotion because after he helped me, he went on to help other customers while his coworkers did nothing productive.

Jesus Davalos 
Rating:
5.0

I've been with uhaul for 4 years and I would recommend that you haul to anybody. I love it and I will always go there. There's clean, safe, secure. If you don't have to worry about your stuff, there's no pets, no rodents. The staff is very helpful and very friendly. I love that place

Seananthony Whitehurst  |  Overall Experience 
Rating:
5.0

Everything was excellent I was a little nervous but U Haul made it so easy and the staff was very friendly.

George HopeJr 
Rating:
5.0

Previous reviews made me wary of this site but they were not as portrayed. My visit was great. My attendants were awesome and super helpful. The equipment was top notch. My 15 footer even had new tires.

Swat Sanders 
Rating:
4.0

I have nor had No Complaints Thanks very much

SHARON BYRD  |  Overall Experience 
Rating:
5.0

Customer service for pickup and return of the van were both professionals, friendly and quick!!!

Olivia White 
Rating:
5.0

Customer did not leave a comment.

Quintin Chapman 
Rating:
5.0

None

wilbert exford 
Rating:
5.0

Customer did not leave a comment.

Jeff Masterson 
Rating:
4.0

Online return was not a pleasant process. I returned my trailer after hours but had to place my rental contract in the drop box because I could process through the online app. Trailer performed excellently though. Overall, process was very good.

Donnell Younger 
Rating:
4.0

Customer did not leave a comment.

Glendon Ross 
Rating:
5.0

The staff is always friendly and helpful. I have never had any issues with the services.

David Schoettle 
Rating:
4.0

Ensure accurate count and availability of equipment is annotated on the website/app so that customers can plan and reserve equipment accordingly. Once a reservation is made, ensure the equipment is kept on hand to fulfill the reservation.

AYLA Papp 
Rating:
5.0

The vehicle I was assigned was completely dirty on the outside side and only had a quarter tank of fuel. I made a mistake when checking in and did not check the gauge which was suppose to be three-quarters of a fuel tank full. When I returned the vehicle I washed it and ensured it was three-quarters full.

Reinaldo Perez 
Rating:
4.0

Customer did not leave a comment.

Franciska Wyatt 
Rating:
5.0

Nothing! Store: 3501 E Central Tx Expwy Killeen, TX 76543 Employee Name: Jason You guys need to give this guy a raise or an on the spot award! He was honest, did not oversell me, and did the trailer wiring install very well! His work looks just like it should. Brand new from U-Haul! :-)

Montgomery Boss 
Rating:
5.0

Customer did not leave a comment.

Rick Ecker 
Rating:
1.0

Customer did not leave a comment.

Kenneth Strickland 
Rating:
5.0

Customer did not leave a comment.

ROC HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Samantha Berg 
Rating:
4.0

Customer did not leave a comment.

DARRYL WILLIAMS 
Rating:
2.0

Turned the truck a day earlier and could not get my money back for not using the truck for a day, thanks U-haul.

William Mayberry 
Rating:
1.0

Poor service issued me wrong equipment then when returned I’m being charged 80+ dollars when the total was suppose to be 20$ still haven’t gotten an answer

MOISES TORRES 
Rating:
5.0

Totally satisfied! :)

Touran Goins 
Rating:
5.0

Michael is outstanding at this location thanks

brian kimber 
Rating:
5.0

Great job!

Melvin Pernell 
Rating:
5.0

Customer did not leave a comment.

Samson Chumba 
Rating:
4.0

Customer did not leave a comment.

Julia Garcia-Weder-Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

special fritz 
Rating:
3.0

I made an appointment and indicated that I would wait while the hitch was installed. When I arrived I was told that my service would not begin for one hour.

William White 
Rating:
5.0

Continue to work to satisfy the customer as you did with me

Oliver Washington 
Rating:
5.0

Very customer oriented and friendly. Kept me up to date on where they were in finishing the job

Stephanie Gardner 
Rating:
5.0

Customer did not leave a comment.

William Phillips 
Rating:
4.0

The truck had bad windshield wipers

JACK YAKIS 
Rating:
1.0

The workers was ALL late. I was scheduled at 9am for a pick up and they didn’t get there until 9:30 so I didn’t get my rental until 9:30. Which caused me to have to adjust movers and pay extra fees for Uhual workers being late.

King Samuels 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
4.0

I was supposed to pick up the vehicle at 9:00 and the store didn’t open until 9:15 as the employees were late-

Pamela Holwerda 
Rating:
5.0

Customer did not leave a comment.

jessica adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Moore 
Rating:
5.0

Quick easy and affordable. The staff in the morning were amazing!!

robbin fletcher 
Rating:
5.0

None

Dwayne Smith 
Rating:
5.0

Customer did not leave a comment.

Paul Stenfeldt 
Rating:
5.0

Customer did not leave a comment.

Terri McQueen 
Rating:
5.0

I want to thank the staff for being so kind and understanding. Also they were very very helpful and communicated very well.

Phillip Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Najera 
Rating:
3.0

While it was secured it was not well lit for any access after dark. I also was not impressed that in the last few months that I had my storage unit the prices were raised 2 times

Miranda Eastman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS APONTE-RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCHOLZ 
Rating:
4.0

Customer did not leave a comment.

louie torres 
Rating:
5.0

Customer did not leave a comment.

DEMARQUS SHAFFER 
Rating:
4.0

Customer did not leave a comment.

Ray Smotherman 
Rating:
5.0

Customer did not leave a comment.

Michelle McNeal 
Rating:
5.0

Customer did not leave a comment.

Houston Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Vogler 
Rating:
5.0

Nono

FREDDIE MARSHALL 
Rating:
5.0

That place runs like clockwork. Very professional staff and will assist you in all your moving needs. Great place.

onnie terrell 
Rating:
5.0

All was good

Patricia AllensworthRobert 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Phillips 
Rating:
5.0

Customer did not leave a comment.

Carmen Matos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

LAARNI BOUNDS 
Rating:
4.0

This location was closed

Lavanua Reed 
Rating:
5.0

Customer did not leave a comment.

RONALD BETTIS 
Rating:
5.0

Customer did not leave a comment.

Tyeshell Davis 
Rating:
4.0

Customer did not leave a comment.

Johnny Dean 
Rating:
5.0

General Manger and staff Excellent 5 stars

teresa JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE CARDOSO 
Rating:
5.0

Your directions took me to the army base in Killeen x

melody morgan 
Rating:
4.0

Customer did not leave a comment.

Douglas Huey 
Rating:
1.0

Our experience with this uhaul location was horrible we used the storage for 8 months and all of our stuff was molded, rotted, and warped from water damage! Bird poop all over our furniture! And when we talked to the office they gave us a number for an auditor that no longer worked with uhaul! Then when we rented the truck they gave us the wrong truck nothing matched with what the app said, license plate was wrong gas amount was wrong and the mileage was incorrect and they still over charged us! I am launching a formal complaint along with a claim for my property that was damaged! This uhaul location was incredibly horrible!

Sandra Williams 
Rating:
4.0

The Customer experience went very well as the Uhaul location contacted me in regards of the rental when I was running behind and push the rental time back so that I could keep the amount of hours quoted for the rental. They hooked the trailer up quickly and the guys were very professional.

Fineson Trueblood 
Rating:
5.0

I love coming to this location! The staff treat me like family...their the BEST in town M.Steele

MARIE STEELE 
Rating:
3.0

Returned at night, this location has an over abundance of equipment and trucks. This is to the point where they stack up everywhere and makes it difficult to navigate. The street is lined with the overflow.they need a separate lot or something.

RANDY SAMMONS 
Rating:
4.0

Customer did not leave a comment.

PATRICK REIBE 
Rating:
5.0

Customer did not leave a comment.

Raymond Ybarra 
Rating:
5.0

Customer did not leave a comment.

Travis Blue 
Rating:
5.0

Customer did not leave a comment.

Anthony Hall 
Rating:
5.0

Customer did not leave a comment.

troy finley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco Baldovino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIA HUNT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tkeyah ames  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina moya  |  First Impressions 
Rating:
5.0

Great service

Joseph Payne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alisha Davis  |  Overall Experience 
Rating:
5.0

Good

Nathan McNeal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Jones  |  First Impressions 
Rating:
5.0

The folks at the U Haul in Killeen storage and rental were top notch and very helpful. They accommodated me with all of my needs in a friendly and professional manner.

gary koepp  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alisha Davis  |  First Impressions 
Rating:
4.0

The staff was courteous and personable. My storage unit #1002 was located in the back and had NO LIGHTING. I wasn’t able to see in my storage around 6:30pm because it was too dark nor did I feel safe back there. That was my biggest disappointment. Thank you for the opportunity to share. Darlene

Darlene Wilson  |  Overall Experience 
Rating:
5.0

The staff that I had interactions with at the Killeen Texas U Haul / storage facility were all friendly and helpful, and were able to communicate services provided in a knowledgeable manner that I could understand. Plus the supplies for moving, ie boxes, plastic wrap, and a storage parking spot for a vehicle were helpful also. Thanks and thumbs up for a job well done.

gary koepp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Hawkins  |  Overall Experience 
Rating:
5.0

The online rental process was so smooth and easy to use. Then I go into the store and the staff is excellent and friendly. Above all they were very knowledgeable about the workings of the online rental process. Both the online and instore experiences complemented each other. This made a very stressful move bearable. I really appreciate it!

Aurora Vergin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA LAUREY  |  First Impressions 
Rating:
5.0

I really have enjoyed placing my furniture in storage with U-Haul, because every time I went there it was clean and well organized. I’ll tell everyone that I know how amazing it was to have my things kept at you storage. Thank you🙏♥️

JANICE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paden Poston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Toro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Denise Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paden poston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latisha Wilson  |  Online Move In 
Rating:
5.0

One of the Best

ANDRE HENDRICKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anga Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalilah Starks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiletha Bradford  |  First Impressions 
Rating:
1.0

Management with Michelle was extremely unprofessional and dismissive. I reported rain entering my unit multiple times which caused damage to my items and this was never resolved. I DO NOT recommend.

Gwen West  |  Overall Experience 
Rating:
4.0

Just make sure to tell customer with inside storage access doesn’t mean access to move out! But I was happy there was an on after hour person available once I was aware of this!

jerriah camric  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE JACKSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cinthia Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Walls  |  Overall Experience 
Rating:
5.0

I loved the service and how clear communication was between staff and customers.

Jonathan St Martin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nessa archie  |  Overall Experience 
Rating:
5.0

Fantastic location! I have rented several items and had a storage unit with them and they were always great. Thanks!

Joseph Venghaus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Byers  |  Overall Experience 
Rating:
5.0

I only wish they had listed all sizes of storage because before when we used uhaul we had a bigger storage, this time we were assigned 10x15 which was told to be the largest and it was not and my mom stuff was crammed into this little storage.

LEISA MARSHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Ridgle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SABRINA HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zerrick McGilveary  |  Overall Experience 
Rating:
3.0

I noticed there were a lot of bugs that got into my storage unit when I was moving my stuff out.

Ruth Francis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viviana Shull  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Winsome Nembhard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jerriah camric  |  First Impressions 
Rating:
4.0

Great Team

James Verdejo  |  First Impressions 
Rating:
5.0

Thank you. I initially had a uBox for about a year then moved into a regular storage. I appreciate all of the assistance I received from staff.

karen bill  |  Overall Experience 
Rating:
5.0

Barbra at the midway temple location was amazing! Her professionalism and costumer service is supreme. She is a great asset to the company and should be promoted to higher management immediately.

Adrian Reta  |  First Impressions 
Rating:
2.0

Employee was very sarcastic an will make you wait for 10 to 20 minutes before looking up will talk in riddles to leave you to figure out the solution an rude unprofessional staff

anthony arthur  |  Overall Experience 
Rating:
5.0

The entire staff was amazing. Had an issue with the large unit I reserved already being taken. However the manager came up with a solution that met my needs. Also renting the truck was a quick and easy process. I highly recommend

CHARLENE MILLS  |  First Impressions 
Rating:
5.0

Great team. Great service.

Thomas Frain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cinthia Harvey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Josephine Duenas  |  Overall Experience 
Rating:
5.0

The staff is always respectful and cooperative they also listen to what your needs are and try their best to help you with everything in a quick and timely matter...

LAURE GROSECLOSE  |  First Impressions 
Rating:
5.0

Awesome staff! Thanks for everything❤

angela mansfield  |  Overall Experience 
Rating:
3.0

Thank you Mrs . Mitchell. I'm ill and couldn't make the payment anymore. You are greatly appreciated. Will my papers be destroyed.

ALMA LASSITER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb Funk  |  Overall Experience 
Rating:
4.0

Was made to wait over a hour to be able to clear storage. Was told only one person working and that he needed to go personally out to look at storage to ensure it was empty. Left after a hour, came back later and young lady behind desk cleared me without any hesitation, and she didn’t need to go physically inspect unit.

gwen powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE TURNER  |  Overall Experience 
Rating:
3.0

Everything was up to part, staff was helpful, it really made my move successful

GLENN PALMER  |  First Impressions 
Rating:
5.0

The Uhaul staff are always doing a great job! They are very friendly and always willing to help with any concerns over the phone and in person !

Ramona Owens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pervis Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

akiesha williams  |  First Impressions 
Rating:
3.0

The staff gave us more issues than they helped us with. The manager on duty was very rude and condescending every time we encountered her. The place was maintained well, just need staff training on being polite… this is Texas where people are friendly.

Robin Patterson  |  Overall Experience 
Rating:
5.0

Always appreciate y’all’s business thank you for always being kind and friendly

Emily Bajorek  |  Overall Experience 
Rating:
3.0

Employee was not fully aware of all options. Should not be an additional cost for 24hr access. Would not accept unused/extra boxes without receipt for store credit. They also should let/tell customers to call Customer Service for options outside of that location.

Pervis Russell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb Funk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANCY BANDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka Price  |  First Impressions 
Rating:
4.0

Thank you

VONTRESSA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Watkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana Lamon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francine Cruz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dana Lamon  |  Online Move In 
Rating:
3.0

All the furniture that I was wanting to keep for my next house was damaged due to water in the storage unit. The furniture had mold on it and some of my cabinets had water damage up to 6 in. I know the storage unit was an outside unit but I never thought that there would be water damage in it. All the employees were very professional. The site is well maintained and clean.

Susan Griffith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Jones  |  Overall Experience 
Rating:
5.0

Do not recommend the outside storage but only climate controlled.

Donna Baggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA WILLIAMS  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional. I've used the service before and would not hesitate to use it again. Thank you.

DAVID JUDD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Carr  |  First Impressions 
Rating:
4.0

Overall the facility had good temperature control and clean hallways. There were always carts to move items. Parking can be a challenge because the UHAUL trucks are cleaned directly in front of the entrance to storage which means one half is generally occupied. Also found evidence of rats in my storage facility when it was cleared out. Over the 13+ years of having the storage facility I think pest control had lapsed for a time which caused this infestation but believe it has been resolved. There is also nowhere to throw away trash on-site. The only dumpster is locked even during business hours. Besides that, the price grew from just over $100 to $184 a month for my space which became very expensive.

JAMIE WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE MANNING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sidi kante  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA MCDONALD  |  First Impressions 
Rating:
4.0

Will definitely use again and recommend to family and friends.

rasheca williams  |  Overall Experience 
Rating:
5.0

Staff was so awesome greatest me got me out in time

Tiffany Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Nunez  |  Overall Experience 
Rating:
2.0

Kept charging me late fees even though I kept putting my card on file for payment. They charged me $50 one time because they again failed to change my billing for my automatic payment. Overall felt violated for that.

AMHEKY EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN BURTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Hayse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Rascoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE RILEY WEST  |  Overall Experience 
Rating:
3.0

Way too expensive. For the amount of storage space offered the rent is way too high, same with all of the storage companies in the area. $70+ for a 5x5 for someone with no other choice but to use one is outrageous.

Christopher Robinson  |  Overall Experience 
Rating:
3.0

My storage room was hard to see no light only in the hallway had to provide my on light source to be able to see in my unit. Wasn’t told when I rented unit that I was going to have the smaller door versus the wider roll up door for 10x15 climate control unit. At times it was difficult to load and unload goods because the U-Haul truck return location interferes with the process. Not enough staff available at times to help with customer

Glen Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aissa Dominguez  |  First Impressions 
Rating:
4.0

The only complaint I have was it took 4 different trips to my storage to setup autopay. Because of that, I was locked out of my storage 4 separate times.

spencer woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paden Poston  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Destiny Cilumba  |  Overall Experience 
Rating:
2.0

Access was difficult. I still don’t have access after hours. Alarm went off constantly when I was in the building. Which either means access is poorly coordinated or security is lax, or both. Staff were lethargic and unhelpful. If I had more time to find another storage unit I would.

Isaiah Michael Henderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Altagracia Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarko Stephens  |  First Impressions 
Rating:
5.0

All our experiences with you were great, thank you so much.

STEWART CROSSMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY SMITH  |  Overall Experience 
Rating:
3.0

N/a

Nickeia Lampkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria zalduondo  |  First Impressions 
Rating:
5.0

Good place.

Harvey Holt  |  Overall Experience 
Rating:
5.0

My other storage locker is open to customers 24 hours. Everything else was great. Thank you, Len

leonard baumgartner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio Sanchez-Duran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Falconer  |  Overall Experience 
Rating:
5.0

Everyone was great had a minor issue with the trailer and the staff in Hinesvilee and Killeen were great Michelle went above and beyond at U Haul in Killeen! Would definitely recommend these guys and very much appreciated

Gerald Oden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyesha Williams  |  First Impressions 
Rating:
5.0

Great service. Facility was clean.

TROY DUBLIN  |  Overall Experience 
Rating:
3.0

The office employees seem annoyed at being asked to do their jobs. One middle aged female employee was downright combative during our first interaction.

Sabrina Reyes  |  Online Move In 
Rating:
5.0

Michelle was amazing in assisting me with my unit. Once I was ready to move out all the employees assisted with my questions and were so friendly.

carol pitts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL VILORIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrius Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GINGER ANDRIKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Durrence  |  Overall Experience 
Rating:
5.0

The rental trailer picked up in Hinesvilee Georgia was an absolute disaster we loaded everything up and then had to unload everything in the rain because their was no running lights and called uhaul and they sent a repairman out to fix it my daughter walked almost two miles from the address given to them so she could meet the repairmen because obviously he couldn’t follow directions or read a gps and then after he said that they were repaired loaded everything back up again to find out after 2 citations and a warning that the lights were still not wired back properly and put us three days behind and the trailer leaked water everywhere and pretty sure a wheel bearing is out on the trailer the staff in Hinesvilee Georgia were great and the staff and management in Killeen Texas was great it’s the u haul trailer and the repairman that was horrible

Gerald Oden  |  First Impressions 
Rating:
3.0

The young lady who helped me was not knowledgeable about anything n she rude

VONTRESSA DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patsy edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daymian Mckenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charolette Johnson  |  Online Move In 
Rating:
5.0

I will always choose this location Best in the entire city.

Tiffany Freeman  |  Overall Experience 
Rating:
5.0

Everything was excellent we had no problems getting in if we needed help they were there

Evelyn Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HARLOW  |  Overall Experience 
Rating:
1.0

Overcharge me for my Storage space that I was supposed to get

Rod Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashaunda Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY SMITH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Methlyn Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshawna Battle  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Savion Francis  |  Overall Experience 
Rating:
5.0

Great service and staff were very helpful and courteous. I feel that a couple more staff members would help with the over load. This is the most busy u haul center that I have ever visited. It's amazing how the staff maintained a perfessional and pleasant attitude. Great Staff.

Roy Williams  |  Overall Experience 
Rating:
3.0

The manager was very helpful but the front desk employee was not knowledgeable about services.

Vanessa Rivera  |  First Impressions 
Rating:
5.0

We really love ❤️ everything about this storage and the facility. Thank everyone for making everything so super nice and easy♥️

JANICE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Ino  |  First Impressions 
Rating:
1.0

The Facility Manager is rude and incapable for offering good customer service!! In addition to the prices increases, Ms. Michelle is the reason I moved my unit.

Seantell Pratcher  |  Overall Experience 
Rating:
5.0

I had a few issues after being able to access my storage unit with accessing it but it was fixed immediately, everyone was super friendly was the storage unit and renting the uhaul truck, more friendly than other locations that I called, everyone I called at other locations were rude and unhelpful. I would definitely recommend this location

Katelynn Dauz-Sleva  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

desmond gidden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Murray Shackelford  |  Overall Experience 
Rating:
5.0

Great staff and experience

Stephanie Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIANA VARGAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Ridgle  |  First Impressions 
Rating:
5.0

Great service!

Michael Alley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Murray Shackelford  |  Overall Experience 
Rating:
5.0

Michelle (manager) was always particularly helpful!

Michael Fox  |  Overall Experience 
Rating:
5.0

The stuff we're very helpful and polite. I really appreciated all the assistance that I received from everyone Keep up the great job.

Roy Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOISMAE DAVIS  |  Overall Experience 
Rating:
4.0

You need more staff. Long wait times to get to the counter on most days I visited the store.

Matthew Sandry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rustin Watson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCUS CAMPBELL  |  Overall Experience 
Rating:
5.0

The entire staff, Michelle, Eric, Jason, Jessica, Kenneth and Lucas are the epitome of professionalism coupled with sincere compassion for the customer. I love those guys and will stop in periodically just to say hello. They made me feel that welcomed. Bravo guys!

pedro colon  |  Overall Experience 
Rating:
5.0

Mrs. Michelle was very knowledgeable and helpful. She did not have a unit large enough available when I initially stoped in a few weeks back. She informed me that she was going to keep an eye out for any units that would be suitable for my needs, and would contact me in the event that one came open. She did exactly as she said she would, and texted me back last week. To call a customer back as promised is a rarity these days, especially after two weeks has gone by. Her dedication to her customers, job, and this company is something that U-Haul should be proud of. Employees with Customer Service of this caliber are a dying breed. They are too few, and far between as you probably already know. So in closing please extend to her my great appreciation for what she did, and sincerest gratitude. Respectfully, Joe Talamantes Central Texas Renovations Killeen, TX. 76542

Joe Talamantes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taja Gulley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol pitts  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nashacobie Whitfield  |  First Impressions 
Rating:
5.0

Michelle and all of the staff were quick to ensure my needs were met. Coming off a life changing move, the positive experience they provided will forever be appreciated. Thank you so very much.

pedro colon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael Perez  |  Overall Experience 
Rating:
5.0

The uhaul employees were great at this location! Very helpful

Madeline Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie vandewalle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naphtali Colon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Torika Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Charles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLIE MARSHALL  |  Overall Experience 
Rating:
5.0

Fantastic service and wonderful staff

Lexus Mckesson  |  Overall Experience 
Rating:
5.0

U-Haul served me very well

REGINA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Cypress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Strong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATICIA GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSEY BURTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josephine Duenas  |  First Impressions 
Rating:
5.0

Wonderful Customer Service

KATHERINE GRACIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chesley Baird  |  Overall Experience 
Rating:
5.0

Best place ever

Patricia Kyle  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff . I had two storage units there . They were helpful throughout my entire 2 years with them .

JAMES GARCIA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

erika griffin  |  Overall Experience 
Rating:
1.0

I gave a Google review that I wish I could take back...the asst manager was rude and unhelpful, not customer service friendly, spoke with attitude and smart comments...I would not refer anyone else to this location with U-Haul

EUSTACIA SHEPPARD  |  Overall Experience 
Rating:
5.0

Great service by management and staff, which can be difficult to find in this area.

Matthew Watterson  |  First Impressions 
Rating:
4.0

A couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.

Joel Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUBERT RAMSEY GRAHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Brady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrine Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cashana Davis  |  Overall Experience 
Rating:
5.0

I Like the Service, and Respect I get from The U-Haul Staff.

CELESTINE VERSEY  |  First Impressions 
Rating:
5.0

I experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!

Lyneese Grimes  |  Overall Experience 
Rating:
5.0

I rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.

Carolyn Cullen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATICIA GRIFFIN  |  First Impressions 
Rating:
5.0

Far as I'm concerned it is the best storage unit in Killeen Texas

FRANK DOSS  |  Overall Experience 
Rating:
5.0

Good price, easy renting and an easier exit procedure.

Akaiesha williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karla Cantu  |  First Impressions 
Rating:
5.0

Thank you for asking.

JAMES LYNN RANDALL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavian McMillan  |  Overall Experience 
Rating:
5.0

Haven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a $15 late fee cause the card card was used but the lady fixed it

mark lykins  |  First Impressions 
Rating:
5.0

Michelle is awesome she’s always pleasant and knows her stuff wonderful customer service

Keith Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Park  |  Overall Experience 
Rating:
3.0

I arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It’s clearly wasn’t even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.

STORMY GREEN  |  First Impressions 
Rating:
1.0

Poor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.

Stephanie Whiteman  |  Overall Experience 
Rating:
1.0

The staff were extremely rude and not helpful.

Elise Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armoni Harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bernard Hood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Bauer  |  Overall Experience 
Rating:
5.0

Every one on top of things .

Frank Doss  |  Overall Experience 
Rating:
5.0

The manager and staff were friendly, I recommend this location for the Killeen area.

kenny pham  |  Overall Experience 
Rating:
5.0

Michelle, is the most pleasant and welcoming person I’ve ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda Griffin

YOLANDA GRIFFIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUAN GUTIERREZ  |  Overall Experience 
Rating:
5.0

Manager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service 👌

KATHERINE GRACIA  |  First Impressions 
Rating:
5.0

Staff very professional and helpful.

beatrice brown  |  First Impressions 
Rating:
5.0

The team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks Joel

JOEL JR JIMENEZ  |  Overall Experience 
Rating:
5.0

The location on veterans memorial is horrible

kenny pham  |  First Impressions 
Rating:
5.0

Excellent custom service.

MARY JOYNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Russian  |  Overall Experience 
Rating:
5.0

Thank you

atapana tafao  |  Overall Experience 
Rating:
5.0

I would love that we could access the front storage hours more maybe 9pm.

Kcharra Branch  |  First Impressions 
Rating:
4.0

It was very helpful and patient

Torika Willis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

peter elliote  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Welch  |  Overall Experience 
Rating:
5.0

They are very professional. They kept my belongings safe.

Shree Foreman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette Shepherd  |  Overall Experience 
Rating:
5.0

Great service

Donald Dais  |  First Impressions 
Rating:
5.0

Great service. Would definitely rent a truck from these guys in the future!

TROY DUBLIN  |  First Impressions 
Rating:
5.0

Good experience

Nathan McNeal  |  First Impressions 
Rating:
4.0

I needed a "ride home" when dropping off the truck. After $511 it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.

JAMES LYNN RANDALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james contreras   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Yuras  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chiquita Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Hunte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT BROWN  |  First Impressions 
Rating:
5.0

Ms. Michelle was very helpful and friendly.

Margaret Bates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wiliam Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa derrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wiliam Cox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacy larabay  |  First Impressions 
Rating:
5.0

Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.

JOEL JR JIMENEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenn hickman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PHILLIP HUFF  |  Overall Experience 
Rating:
5.0

The manager was very nice and very helpful. The staff polite and very helpful.,

Menya Lidell  |  First Impressions 
Rating:
2.0

Employee at the desk need more trainings, no manners

Luis Serrano  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annette Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Gorham  |  Overall Experience 
Rating:
5.0

Love this place

Evon Reese  |  First Impressions 
Rating:
2.0

Counter employee need more training, specially with military personnel.

Luis Serrano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE HERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor Lyons  |  First Impressions 
Rating:
5.0

Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.

Adam Helms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT KROTZER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

parker higgins  |  First Impressions 
Rating:
4.0

The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.

RONNIE PHILLIPS  |  First Impressions 
Rating:
5.0

Great Customer Service

ashla marsh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE HENDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Melgar  |  First Impressions 
Rating:
5.0

The manager was very nice and helpful! Thank you for your time and help!

WAYNE HENDERSON  |  First Impressions 
Rating:
5.0

The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.

Anthony Brondo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Weghorst  |  Overall Experience 
Rating:
3.0

There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.

Alvin Rhoden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicolas sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david damaso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daphne Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINEARD RUCKER  |  First Impressions 
Rating:
5.0

Awesome experience

Beatriz Robles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eli Keep  |  First Impressions 
Rating:
5.0

The best, professional, very friendly and courteous

Phillip Clark  |  Overall Experience 
Rating:
3.0

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

BRENT KROTZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh enow  |  Overall Experience 
Rating:
5.0

Very friendly, even during a very high peak time..

Tammie Tyler  |  Overall Experience 
Rating:
5.0

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Kaitlin Paris  |  Overall Experience 
Rating:
5.0

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

Thomas Pitcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Orr  |  Overall Experience 
Rating:
5.0

Every one at the u haul place was nice and very good customer service

Wynter Snowden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonji Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh enow  |  First Impressions 
Rating:
5.0

Great customer service. Easy get in and get out which I appreciated.

Darnell Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAWNIE MENDEZ  |  Overall Experience 
Rating:
5.0

I had my household stuff in this storage and I never had any problems

OLGA MOSSALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys taylor  |  Overall Experience 
Rating:
3.0

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

raeann crawford  |  First Impressions 
Rating:
5.0

Everything was great!

Brenda Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra fox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cantaniece Worthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza Taylor  |  Overall Experience 
Rating:
1.0

The staff are very rude and act like they don’t understand when people are asking simple questions

Armoni Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Sharp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wynter Snowden  |  First Impressions 
Rating:
5.0

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

Christine irvin  |  Overall Experience 
Rating:
3.0

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

verlanda brown  |  Overall Experience 
Rating:
5.0

Thank you for your help💙

Marta Jones  |  First Impressions 
Rating:
5.0

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Richard Viglucci  |  Overall Experience 
Rating:
4.0

The gentleman that waited on me was very courteous. I might add patience

Darryl Williams  |  First Impressions 
Rating:
4.0

it was very handy to store blongs and also then get a truck

loran repp  |  Overall Experience 
Rating:
5.0

Good service and convenient.

Brian Laffler  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melinda Bass  |  Overall Experience 
Rating:
1.0

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

juan fejarang  |  Overall Experience 
Rating:
5.0

Well ran store. Manager is a plus!

mark layman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teodora Valderes  |  Overall Experience 
Rating:
5.0

Courteous employees and very clean facilities make this a top place to store your belongings.

Richard Eldridge  |  Overall Experience 
Rating:
5.0

Michelle is the best and she does everything she can to insure the customer is taken care of.

sonja Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vickie kuk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

baltazar catarroja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline DAVIDSON  |  First Impressions 
Rating:
5.0

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Annette Claytor  |  Overall Experience 
Rating:
5.0

Would prefer 24/7 access to the storage facility.

Tony Curti  |  First Impressions 
Rating:
3.0

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages

Diana Gonzales  |  Overall Experience 
Rating:
2.0

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

trulenda howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william collins  |  Overall Experience 
Rating:
5.0

Great staff.

Arroyo Brown  |  Overall Experience 
Rating:
5.0

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

Paul Schwertner  |  Overall Experience 
Rating:
5.0

Amazing service

EDGAR ROLDAN  |  Overall Experience 
Rating:
5.0

Michelle and her staff made everything easy for me. They were extremely accommodating.

barbara wiggins  |  Overall Experience 
Rating:
1.0

The storage facility was great. The customer service was not good.

Zawanda Washington  |  Overall Experience 
Rating:
5.0

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

donna white  |  Overall Experience 
Rating:
5.0

I would recommend friends and family to store there belonging there.

Tammy Clayton  |  Overall Experience 
Rating:
5.0

Very friendly Did meet my needs

Teodora Valderes  |  First Impressions 
Rating:
5.0

Great customer service and very helpful.

Rachel Leonard  |  First Impressions 
Rating:
5.0

Great service

sonja Washington  |  First Impressions 
Rating:
5.0

Great service

octavior washington  |  Overall Experience 
Rating:
4.0

Very clean units, and very nice employees.

Denise Brown  |  Online Move In 
Rating:
5.0

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Pamela Tillmon  |  Overall Experience 
Rating:
5.0

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Jolene Fejarang  |  Overall Experience 
Rating:
5.0

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Craig West  |  First Impressions 
Rating:
5.0

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Richard Eldridge  |  First Impressions 
Rating:
5.0

Thanks for taking the time to show me where the unit was and for being polite.

Joshua Morgan  |  Overall Experience 
Rating:
5.0

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Joshua Sheets  |  Overall Experience 
Rating:
5.0

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

VIVIAN TILLMAN  |  Overall Experience 
Rating:
5.0

Awesome customer service

EDGAR ROLDAN  |  First Impressions 
Rating:
5.0

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Kerry Funk  |  Overall Experience 
Rating:
5.0

Great staff

OSCAR CARRANZA  |  Overall Experience 
Rating:
5.0

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

Mark Vanhanehan  |  First Impressions 
Rating:
5.0

Staff was very helpful answering questions. Great atmosphere!

gary oakland  |  Overall Experience 
Rating:
4.0

Very accommodating and provided outstanding service.

Chiquita Smith  |  First Impressions 
Rating:
5.0

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Angela Owens  |  Overall Experience 
Rating:
1.0

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

Brian Shepherd  |  Overall Experience 
Rating:
5.0

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

vincent barnett  |  First Impressions 
Rating:
5.0

Overall very satisfied and easy to work with

Spencer Asher  |  Overall Experience 
Rating:
4.0

Staff very helpful

Edward Duran  |  First Impressions 
Rating:
3.0

Need to be a little more efficient with time.

Thomas Norman  |  Overall Experience 
Rating:
4.0

May need to extend access time or open earlier.

Myron Harris  |  Overall Experience 
Rating:
5.0

Recommend, great customer service ..

Sharon Kilgore  |  Overall Experience 
Rating:
5.0

I had no problems entering & existing the property. The staff was very friendly & courteous.

LAWRENCE DAVIS  |  Overall Experience 
Rating:
5.0

Great friendly service. Thank you Michelle.

ronald leuma  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

LINDA BROCK  |  Overall Experience 
Rating:
5.0

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

Lance Foote  |  First Impressions 
Rating:
5.0

I appreciated the ease of use and helpfulness of the U-HAUL employees.

gary oakland  |  First Impressions 
Rating:
5.0

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

AMBER Goodson OnlyAmber  |  Overall Experience 
Rating:
5.0

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

Sharon Lane  |  First Impressions 
Rating:
5.0

Thanks for the help!

ANDY BURKIG  |  Overall Experience 
Rating:
5.0

They were all courteous .

JULIE ACFALLE  |  First Impressions 
Rating:
5.0

No problems at all and very professional

damien law  |  First Impressions 
Rating:
5.0

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

ronald leuma  |  First Impressions 
Rating:
3.0

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

adrian alvarado  |  Overall Experience 
Rating:
4.0

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

KATHRYN WHITFIELD  |  Overall Experience 
Rating:
5.0

I was greeted and treated with respect.

LAWRENCE DAVIS  |  First Impressions 
Rating:
4.0

Staff needs to be better trained

Mario Jimenez  |  First Impressions 
Rating:
5.0

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

Tammy Clayton  |  First Impressions 
Rating:
5.0

The manager was very nice and understanding

michael bowen  |  Overall Experience 
Rating:
4.0

Some water damage to equipment but all items are still operating so, all good man.

Connor Spain  |  Overall Experience 
Rating:
3.0

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Cynthia Denton  |  First Impressions 
Rating:
5.0

Very friendly staff. They physically showed me the location of my unit.

Richard Wright  |  First Impressions 
Rating:
5.0

Very friendly and great communication.

Brenda Lankford  |  Overall Experience 
Rating:
5.0

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

Arthur Carter  |  First Impressions 
Rating:
5.0

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

marva solomon  |  Overall Experience 
Rating:
5.0

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

Devon Clarkson  |  Overall Experience 
Rating:
5.0

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

marva solomon  |  First Impressions 
Rating:
5.0

Great team

reginald free  |  Overall Experience 
Rating:
5.0

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

Zahira Tedder  |  Overall Experience 
Rating:
5.0

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

marva solomon  |  Overall Experience 
Rating:
5.0

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

Delton Day  |  Overall Experience 
Rating:
1.0

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

michael dominick  |  Overall Experience 
Rating:
5.0

Easy check in. Great customer service.

Zahira Tedder  |  Reservation 
Rating:
5.0

Very satisfied

Joyce Knight  |  Overall Experience 
Rating:
3.0

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

Garth Johnson  |  Reservation 
Rating:
5.0

Great staff!

chauncey hodge  |  Overall Experience 
Rating:
5.0

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

Quo Jones  |  Overall Experience 
Rating:
5.0

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

elisa Robinson  |  Reservation 
Rating:
5.0

Friendly, helpful professionals!

Alex Hernandez  |  Overall Experience 
Rating:
1.0

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

daniel bell  |  Overall Experience 
Rating:
3.0

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

ZACH KORBEL  |  Overall Experience 
Rating:
5.0

Very polite

DANNY HAWTHORNE  |  Reservation 
Rating:
5.0

Manager and employees were very helpful in accommodating my needs. Thanks!

CRISTOBAL QUIROZ  |  Overall Experience 
Rating:
4.0

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Kerry Funk  |  Overall Experience 
Rating:
1.0

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

Andrea Hall  |  Overall Experience 
Rating:
5.0

Five star

denise dobison  |  Overall Experience 
Rating:
5.0

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

wayne frorup  |  Overall Experience 
Rating:
5.0

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

Gladys Taylor  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice and professional. I can't think of her name!

VELICIA L. ERVIN  |  Overall Experience 
No reviews have been submitted for this location.

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