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Derek JonesCustomer Reviews for U-Haul Moving & Storage of Centex
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Job continue the great service
Edward JohnsonCustomer Service representative behind counter who assisted us provided excellent service. Very professional and knowledgeable explaining the different options for truck rental
Ted TeruysNothing. Everything went well.
Oliver WashingtonCustomer service was excellent. Only problem I had was them not checking the truck after every use. The left side taillight was totally broken. If I didn’t catch it I’m sure I would have got blamed for it so somebody is not doing their job. That’s a violation and the police can pull you over for that so just make sure they do a thorough job when trucks get checked in!
Marchadto EalyWould return again
BRENDA PALACIOS | First ImpressionsPick up and turn in were excellent. The three employees who assisted me were outstanding. Great service.
TIMOTHY SCHIMMELSEverytime! This is a great crew at this location. Very much appreciated.
SHARON BABERGreat workers, Jason is amazing. Staff friendly helpful.
Fred RoybalThe harness was kind of old. I think is a good time to replace it but the two worked great and the desk people was great.
Juan RebolledoManager was very rude when I was doing the paperwork to get the vehicle. She stated that there were certain procedures and policies that were put in place, but refused to explain them or go into detail about them. But she eventually became friendly once I returned the vehicle.
Shalonna LoveThe rurn in was easy and fast, great personal there to help!
David SanchezVery good service
LOGAN ELLIS | Overall ExperienceThe lady in the office hung up the phone on me three times, employees were on cell phones and social media instead of helping customers, during business hours, the place is a disaster. Only one employee made the effort and stood out and helped me. His name was Tyrek D. and I hope that Tyrek is recognized for doing the right thing, helping others, and taking care of customers. His fellow coworkers hid in the restroom and ignored customers because they are too busy on social media during work hours. Tyrek deserves a raise/promotion because after he helped me, he went on to help other customers while his coworkers did nothing productive.
Jesus DavalosI've been with uhaul for 4 years and I would recommend that you haul to anybody. I love it and I will always go there. There's clean, safe, secure. If you don't have to worry about your stuff, there's no pets, no rodents. The staff is very helpful and very friendly. I love that place
Seananthony Whitehurst | Overall ExperienceEverything was excellent I was a little nervous but U Haul made it so easy and the staff was very friendly.
George HopeJrPrevious reviews made me wary of this site but they were not as portrayed. My visit was great. My attendants were awesome and super helpful. The equipment was top notch. My 15 footer even had new tires.
Swat SandersI have nor had No Complaints Thanks very much
SHARON BYRD | Overall ExperienceCustomer service for pickup and return of the van were both professionals, friendly and quick!!!
Olivia WhiteNone
wilbert exfordOnline return was not a pleasant process. I returned my trailer after hours but had to place my rental contract in the drop box because I could process through the online app. Trailer performed excellently though. Overall, process was very good.
Donnell YoungerThe staff is always friendly and helpful. I have never had any issues with the services.
David SchoettleEnsure accurate count and availability of equipment is annotated on the website/app so that customers can plan and reserve equipment accordingly. Once a reservation is made, ensure the equipment is kept on hand to fulfill the reservation.
AYLA PappThe vehicle I was assigned was completely dirty on the outside side and only had a quarter tank of fuel. I made a mistake when checking in and did not check the gauge which was suppose to be three-quarters of a fuel tank full. When I returned the vehicle I washed it and ensured it was three-quarters full.
Reinaldo PerezNothing! Store: 3501 E Central Tx Expwy Killeen, TX 76543 Employee Name: Jason You guys need to give this guy a raise or an on the spot award! He was honest, did not oversell me, and did the trailer wiring install very well! His work looks just like it should. Brand new from U-Haul! :-)
Montgomery BossTurned the truck a day earlier and could not get my money back for not using the truck for a day, thanks U-haul.
William MayberryPoor service issued me wrong equipment then when returned I’m being charged 80+ dollars when the total was suppose to be 20$ still haven’t gotten an answer
MOISES TORRESTotally satisfied! :)
Touran GoinsMichael is outstanding at this location thanks
brian kimberGreat job!
Melvin PernellI made an appointment and indicated that I would wait while the hitch was installed. When I arrived I was told that my service would not begin for one hour.
William WhiteContinue to work to satisfy the customer as you did with me
Oliver WashingtonVery customer oriented and friendly. Kept me up to date on where they were in finishing the job
Stephanie GardnerThe truck had bad windshield wipers
JACK YAKISThe workers was ALL late. I was scheduled at 9am for a pick up and they didn’t get there until 9:30 so I didn’t get my rental until 9:30. Which caused me to have to adjust movers and pay extra fees for Uhual workers being late.
King SamuelsI was supposed to pick up the vehicle at 9:00 and the store didn’t open until 9:15 as the employees were late-
Pamela HolwerdaQuick easy and affordable. The staff in the morning were amazing!!
robbin fletcherNone
Dwayne SmithI want to thank the staff for being so kind and understanding. Also they were very very helpful and communicated very well.
Phillip Cox | Overall ExperienceWhile it was secured it was not well lit for any access after dark. I also was not impressed that in the last few months that I had my storage unit the prices were raised 2 times
Miranda Eastman | Overall ExperienceNono
FREDDIE MARSHALLThat place runs like clockwork. Very professional staff and will assist you in all your moving needs. Great place.
onnie terrellAll was good
Patricia AllensworthRobertThis location was closed
Lavanua ReedGeneral Manger and staff Excellent 5 stars
teresa JACKSON | Overall ExperienceYour directions took me to the army base in Killeen x
melody morganOur experience with this uhaul location was horrible we used the storage for 8 months and all of our stuff was molded, rotted, and warped from water damage! Bird poop all over our furniture! And when we talked to the office they gave us a number for an auditor that no longer worked with uhaul! Then when we rented the truck they gave us the wrong truck nothing matched with what the app said, license plate was wrong gas amount was wrong and the mileage was incorrect and they still over charged us! I am launching a formal complaint along with a claim for my property that was damaged! This uhaul location was incredibly horrible!
Sandra WilliamsThe Customer experience went very well as the Uhaul location contacted me in regards of the rental when I was running behind and push the rental time back so that I could keep the amount of hours quoted for the rental. They hooked the trailer up quickly and the guys were very professional.
Fineson TruebloodI love coming to this location! The staff treat me like family...their the BEST in town M.Steele
MARIE STEELEReturned at night, this location has an over abundance of equipment and trucks. This is to the point where they stack up everywhere and makes it difficult to navigate. The street is lined with the overflow.they need a separate lot or something.
RANDY SAMMONSGreat service
Joseph Payne | First ImpressionsGood
Nathan McNeal | Overall ExperienceThe folks at the U Haul in Killeen storage and rental were top notch and very helpful. They accommodated me with all of my needs in a friendly and professional manner.
gary koepp | Overall ExperienceThe staff was courteous and personable. My storage unit #1002 was located in the back and had NO LIGHTING. I wasn’t able to see in my storage around 6:30pm because it was too dark nor did I feel safe back there. That was my biggest disappointment. Thank you for the opportunity to share. Darlene
Darlene Wilson | Overall ExperienceThe staff that I had interactions with at the Killeen Texas U Haul / storage facility were all friendly and helpful, and were able to communicate services provided in a knowledgeable manner that I could understand. Plus the supplies for moving, ie boxes, plastic wrap, and a storage parking spot for a vehicle were helpful also. Thanks and thumbs up for a job well done.
gary koepp | First ImpressionsThe online rental process was so smooth and easy to use. Then I go into the store and the staff is excellent and friendly. Above all they were very knowledgeable about the workings of the online rental process. Both the online and instore experiences complemented each other. This made a very stressful move bearable. I really appreciate it!
Aurora Vergin | Online Move InI really have enjoyed placing my furniture in storage with U-Haul, because every time I went there it was clean and well organized. I’ll tell everyone that I know how amazing it was to have my things kept at you storage. Thank you🙏♥️
JANICE WILLIAMS | Overall ExperienceOne of the Best
ANDRE HENDRICKSON | Overall ExperienceManagement with Michelle was extremely unprofessional and dismissive. I reported rain entering my unit multiple times which caused damage to my items and this was never resolved. I DO NOT recommend.
Gwen West | Overall ExperienceJust make sure to tell customer with inside storage access doesn’t mean access to move out! But I was happy there was an on after hour person available once I was aware of this!
jerriah camric | Overall ExperienceI loved the service and how clear communication was between staff and customers.
Jonathan St Martin | First ImpressionsFantastic location! I have rented several items and had a storage unit with them and they were always great. Thanks!
Joseph Venghaus | Overall ExperienceI only wish they had listed all sizes of storage because before when we used uhaul we had a bigger storage, this time we were assigned 10x15 which was told to be the largest and it was not and my mom stuff was crammed into this little storage.
LEISA MARSHALL | First ImpressionsI noticed there were a lot of bugs that got into my storage unit when I was moving my stuff out.
Ruth Francis | Overall ExperienceGreat Team
James Verdejo | First ImpressionsThank you. I initially had a uBox for about a year then moved into a regular storage. I appreciate all of the assistance I received from staff.
karen bill | Overall ExperienceBarbra at the midway temple location was amazing! Her professionalism and costumer service is supreme. She is a great asset to the company and should be promoted to higher management immediately.
Adrian Reta | First ImpressionsEmployee was very sarcastic an will make you wait for 10 to 20 minutes before looking up will talk in riddles to leave you to figure out the solution an rude unprofessional staff
anthony arthur | Overall ExperienceThe entire staff was amazing. Had an issue with the large unit I reserved already being taken. However the manager came up with a solution that met my needs. Also renting the truck was a quick and easy process. I highly recommend
CHARLENE MILLS | First ImpressionsGreat team. Great service.
Thomas Frain | First ImpressionsThe staff is always respectful and cooperative they also listen to what your needs are and try their best to help you with everything in a quick and timely matter...
LAURE GROSECLOSE | First ImpressionsAwesome staff! Thanks for everything❤
angela mansfield | Overall ExperienceThank you Mrs . Mitchell. I'm ill and couldn't make the payment anymore. You are greatly appreciated. Will my papers be destroyed.
ALMA LASSITER | First ImpressionsWas made to wait over a hour to be able to clear storage. Was told only one person working and that he needed to go personally out to look at storage to ensure it was empty. Left after a hour, came back later and young lady behind desk cleared me without any hesitation, and she didn’t need to go physically inspect unit.
gwen powell | Overall ExperienceEverything was up to part, staff was helpful, it really made my move successful
GLENN PALMER | First ImpressionsThe Uhaul staff are always doing a great job! They are very friendly and always willing to help with any concerns over the phone and in person !
Ramona Owens | Overall ExperienceThe staff gave us more issues than they helped us with. The manager on duty was very rude and condescending every time we encountered her. The place was maintained well, just need staff training on being polite… this is Texas where people are friendly.
Robin Patterson | Overall ExperienceAlways appreciate y’all’s business thank you for always being kind and friendly
Emily Bajorek | Overall ExperienceEmployee was not fully aware of all options. Should not be an additional cost for 24hr access. Would not accept unused/extra boxes without receipt for store credit. They also should let/tell customers to call Customer Service for options outside of that location.
Pervis Russell | First ImpressionsThank you
VONTRESSA DAVIS | Overall ExperienceAll the furniture that I was wanting to keep for my next house was damaged due to water in the storage unit. The furniture had mold on it and some of my cabinets had water damage up to 6 in. I know the storage unit was an outside unit but I never thought that there would be water damage in it. All the employees were very professional. The site is well maintained and clean.
Susan Griffith | Overall ExperienceDo not recommend the outside storage but only climate controlled.
Donna Baggett | Overall ExperienceThe staff was very friendly and professional. I've used the service before and would not hesitate to use it again. Thank you.
DAVID JUDD | Overall ExperienceOverall the facility had good temperature control and clean hallways. There were always carts to move items. Parking can be a challenge because the UHAUL trucks are cleaned directly in front of the entrance to storage which means one half is generally occupied. Also found evidence of rats in my storage facility when it was cleared out. Over the 13+ years of having the storage facility I think pest control had lapsed for a time which caused this infestation but believe it has been resolved. There is also nowhere to throw away trash on-site. The only dumpster is locked even during business hours. Besides that, the price grew from just over $100 to $184 a month for my space which became very expensive.
JAMIE WALLACE | Overall ExperienceWill definitely use again and recommend to family and friends.
rasheca williams | Overall ExperienceStaff was so awesome greatest me got me out in time
Tiffany Freeman | First ImpressionsKept charging me late fees even though I kept putting my card on file for payment. They charged me $50 one time because they again failed to change my billing for my automatic payment. Overall felt violated for that.
AMHEKY EVANS | Overall ExperienceWay too expensive. For the amount of storage space offered the rent is way too high, same with all of the storage companies in the area. $70+ for a 5x5 for someone with no other choice but to use one is outrageous.
Christopher Robinson | Overall ExperienceMy storage room was hard to see no light only in the hallway had to provide my on light source to be able to see in my unit. Wasn’t told when I rented unit that I was going to have the smaller door versus the wider roll up door for 10x15 climate control unit. At times it was difficult to load and unload goods because the U-Haul truck return location interferes with the process. Not enough staff available at times to help with customer
Glen Reid | Overall ExperienceThe only complaint I have was it took 4 different trips to my storage to setup autopay. Because of that, I was locked out of my storage 4 separate times.
spencer woodard | Overall ExperienceAccess was difficult. I still don’t have access after hours. Alarm went off constantly when I was in the building. Which either means access is poorly coordinated or security is lax, or both. Staff were lethargic and unhelpful. If I had more time to find another storage unit I would.
Isaiah Michael Henderson | Online Move InAll our experiences with you were great, thank you so much.
STEWART CROSSMAN | Overall ExperienceN/a
Nickeia Lampkin | First ImpressionsGood place.
Harvey Holt | Overall ExperienceMy other storage locker is open to customers 24 hours. Everything else was great. Thank you, Len
leonard baumgartner | Overall ExperienceEveryone was great had a minor issue with the trailer and the staff in Hinesvilee and Killeen were great Michelle went above and beyond at U Haul in Killeen! Would definitely recommend these guys and very much appreciated
Gerald Oden | Overall ExperienceGreat service. Facility was clean.
TROY DUBLIN | Overall ExperienceThe office employees seem annoyed at being asked to do their jobs. One middle aged female employee was downright combative during our first interaction.
Sabrina Reyes | Online Move InMichelle was amazing in assisting me with my unit. Once I was ready to move out all the employees assisted with my questions and were so friendly.
carol pitts | Overall ExperienceThe rental trailer picked up in Hinesvilee Georgia was an absolute disaster we loaded everything up and then had to unload everything in the rain because their was no running lights and called uhaul and they sent a repairman out to fix it my daughter walked almost two miles from the address given to them so she could meet the repairmen because obviously he couldn’t follow directions or read a gps and then after he said that they were repaired loaded everything back up again to find out after 2 citations and a warning that the lights were still not wired back properly and put us three days behind and the trailer leaked water everywhere and pretty sure a wheel bearing is out on the trailer the staff in Hinesvilee Georgia were great and the staff and management in Killeen Texas was great it’s the u haul trailer and the repairman that was horrible
Gerald Oden | First ImpressionsThe young lady who helped me was not knowledgeable about anything n she rude
VONTRESSA DAVIS | First ImpressionsI will always choose this location Best in the entire city.
Tiffany Freeman | Overall ExperienceEverything was excellent we had no problems getting in if we needed help they were there
Evelyn Williams | Overall ExperienceOvercharge me for my Storage space that I was supposed to get
Rod Harris | Overall ExperienceGreat service and staff were very helpful and courteous. I feel that a couple more staff members would help with the over load. This is the most busy u haul center that I have ever visited. It's amazing how the staff maintained a perfessional and pleasant attitude. Great Staff.
Roy Williams | Overall ExperienceThe manager was very helpful but the front desk employee was not knowledgeable about services.
Vanessa Rivera | First ImpressionsWe really love ❤️ everything about this storage and the facility. Thank everyone for making everything so super nice and easy♥️
JANICE WILLIAMS | First ImpressionsThe Facility Manager is rude and incapable for offering good customer service!! In addition to the prices increases, Ms. Michelle is the reason I moved my unit.
Seantell Pratcher | Overall ExperienceI had a few issues after being able to access my storage unit with accessing it but it was fixed immediately, everyone was super friendly was the storage unit and renting the uhaul truck, more friendly than other locations that I called, everyone I called at other locations were rude and unhelpful. I would definitely recommend this location
Katelynn Dauz-Sleva | Online Move InGreat staff and experience
Stephanie Lewis | First ImpressionsGreat service!
Michael Alley | Overall ExperienceMichelle (manager) was always particularly helpful!
Michael Fox | Overall ExperienceThe stuff we're very helpful and polite. I really appreciated all the assistance that I received from everyone Keep up the great job.
Roy Williams | First ImpressionsYou need more staff. Long wait times to get to the counter on most days I visited the store.
Matthew Sandry | Overall ExperienceThe entire staff, Michelle, Eric, Jason, Jessica, Kenneth and Lucas are the epitome of professionalism coupled with sincere compassion for the customer. I love those guys and will stop in periodically just to say hello. They made me feel that welcomed. Bravo guys!
pedro colon | Overall ExperienceMrs. Michelle was very knowledgeable and helpful. She did not have a unit large enough available when I initially stoped in a few weeks back. She informed me that she was going to keep an eye out for any units that would be suitable for my needs, and would contact me in the event that one came open. She did exactly as she said she would, and texted me back last week. To call a customer back as promised is a rarity these days, especially after two weeks has gone by. Her dedication to her customers, job, and this company is something that U-Haul should be proud of. Employees with Customer Service of this caliber are a dying breed. They are too few, and far between as you probably already know. So in closing please extend to her my great appreciation for what she did, and sincerest gratitude. Respectfully, Joe Talamantes Central Texas Renovations Killeen, TX. 76542
Joe Talamantes | First ImpressionsMichelle and all of the staff were quick to ensure my needs were met. Coming off a life changing move, the positive experience they provided will forever be appreciated. Thank you so very much.
pedro colon | First ImpressionsThe uhaul employees were great at this location! Very helpful
Madeline Gonzalez | First ImpressionsFantastic service and wonderful staff
Lexus Mckesson | Overall ExperienceU-Haul served me very well
REGINA BROWN | Overall ExperienceWonderful Customer Service
KATHERINE GRACIA | Overall ExperienceBest place ever
Patricia Kyle | Overall ExperienceVery friendly and helpful staff . I had two storage units there . They were helpful throughout my entire 2 years with them .
JAMES GARCIA | Overall ExperienceI gave a Google review that I wish I could take back...the asst manager was rude and unhelpful, not customer service friendly, spoke with attitude and smart comments...I would not refer anyone else to this location with U-Haul
EUSTACIA SHEPPARD | Overall ExperienceGreat service by management and staff, which can be difficult to find in this area.
Matthew Watterson | First ImpressionsA couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.
Joel Ortiz | Overall ExperienceI Like the Service, and Respect I get from The U-Haul Staff.
CELESTINE VERSEY | First ImpressionsI experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!
Lyneese Grimes | Overall ExperienceI rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.
Carolyn Cullen | First ImpressionsFar as I'm concerned it is the best storage unit in Killeen Texas
FRANK DOSS | Overall ExperienceGood price, easy renting and an easier exit procedure.
Akaiesha williams | Overall ExperienceThank you for asking.
JAMES LYNN RANDALL | Overall ExperienceHaven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a $15 late fee cause the card card was used but the lady fixed it
mark lykins | First ImpressionsMichelle is awesome she’s always pleasant and knows her stuff wonderful customer service
Keith Cunningham | First ImpressionsI arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It’s clearly wasn’t even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.
STORMY GREEN | First ImpressionsPoor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.
Stephanie Whiteman | Overall ExperienceThe staff were extremely rude and not helpful.
Elise Cole | Overall ExperienceEvery one on top of things .
Frank Doss | Overall ExperienceThe manager and staff were friendly, I recommend this location for the Killeen area.
kenny pham | Overall ExperienceMichelle, is the most pleasant and welcoming person I’ve ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda Griffin
YOLANDA GRIFFIN | First ImpressionsManager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service 👌
KATHERINE GRACIA | First ImpressionsStaff very professional and helpful.
beatrice brown | First ImpressionsThe team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks Joel
JOEL JR JIMENEZ | Overall ExperienceThe location on veterans memorial is horrible
kenny pham | First ImpressionsExcellent custom service.
MARY JOYNER | First ImpressionsThank you
atapana tafao | Overall ExperienceI would love that we could access the front storage hours more maybe 9pm.
Kcharra Branch | First ImpressionsIt was very helpful and patient
Torika Willis | First ImpressionsThey are very professional. They kept my belongings safe.
Shree Foreman | Overall ExperienceGreat service
Donald Dais | First ImpressionsGreat service. Would definitely rent a truck from these guys in the future!
TROY DUBLIN | First ImpressionsGood experience
Nathan McNeal | First ImpressionsI needed a "ride home" when dropping off the truck. After $511 it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.
JAMES LYNN RANDALL | First ImpressionsMs. Michelle was very helpful and friendly.
Margaret Bates | Overall ExperienceInside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.
JOEL JR JIMENEZ | Overall ExperienceThe manager was very nice and very helpful. The staff polite and very helpful.,
Menya Lidell | First ImpressionsEmployee at the desk need more trainings, no manners
Luis Serrano | Overall ExperienceLove this place
Evon Reese | First ImpressionsCounter employee need more training, specially with military personnel.
Luis Serrano | First ImpressionsEven with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.
Adam Helms | Overall ExperienceThe carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.
RONNIE PHILLIPS | First ImpressionsGreat Customer Service
ashla marsh | First ImpressionsThe manager was very nice and helpful! Thank you for your time and help!
WAYNE HENDERSON | First ImpressionsThe lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.
Anthony Brondo | Overall ExperienceThere was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.
Alvin Rhoden | Overall ExperienceAwesome experience
Beatriz Robles | Overall ExperienceThe best, professional, very friendly and courteous
Phillip Clark | Overall ExperienceThis facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.
BRENT KROTZER | First ImpressionsVery friendly, even during a very high peak time..
Tammie Tyler | Overall ExperienceMs. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !
Kaitlin Paris | Overall ExperienceStaff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.
Thomas Pitcock | Overall ExperienceEvery one at the u haul place was nice and very good customer service
Wynter Snowden | Overall ExperienceGreat customer service. Easy get in and get out which I appreciated.
Darnell Jones | First ImpressionsI had my household stuff in this storage and I never had any problems
OLGA MOSSALA | Overall ExperienceI understand why the access hours aren’t 24hrs anymore but it is inconvenient.
raeann crawford | First ImpressionsEverything was great!
Brenda Gutierrez | Overall ExperienceThe staff are very rude and act like they don’t understand when people are asking simple questions
Armoni Harris | Overall ExperienceI would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!
Christine irvin | Overall ExperienceThe only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.
verlanda brown | Overall ExperienceThank you for your help💙
Marta Jones | First ImpressionsThis was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!
Richard Viglucci | Overall ExperienceThe gentleman that waited on me was very courteous. I might add patience
Darryl Williams | First Impressionsit was very handy to store blongs and also then get a truck
loran repp | Overall ExperienceGood service and convenient.
Brian Laffler | Overall Experiencethe staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.
juan fejarang | Overall ExperienceWell ran store. Manager is a plus!
mark layman | Overall ExperienceCourteous employees and very clean facilities make this a top place to store your belongings.
Richard Eldridge | Overall ExperienceMichelle is the best and she does everything she can to insure the customer is taken care of.
sonja Washington | Overall ExperienceGreat customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !
Annette Claytor | Overall ExperienceWould prefer 24/7 access to the storage facility.
Tony Curti | First ImpressionsI had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages
Diana Gonzales | Overall ExperienceI could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.
trulenda howard | Overall ExperienceGreat staff.
Arroyo Brown | Overall ExperienceThe location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.
Paul Schwertner | Overall ExperienceAmazing service
EDGAR ROLDAN | Overall ExperienceMichelle and her staff made everything easy for me. They were extremely accommodating.
barbara wiggins | Overall ExperienceThe storage facility was great. The customer service was not good.
Zawanda Washington | Overall ExperienceWonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.
donna white | Overall ExperienceI would recommend friends and family to store there belonging there.
Tammy Clayton | Overall ExperienceVery friendly Did meet my needs
Teodora Valderes | First ImpressionsGreat customer service and very helpful.
Rachel Leonard | First ImpressionsGreat service
sonja Washington | First ImpressionsGreat service
octavior washington | Overall ExperienceVery clean units, and very nice employees.
Denise Brown | Online Move InI appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!
Pamela Tillmon | Overall ExperienceWe had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.
Jolene Fejarang | Overall ExperienceThe Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....
Craig West | First ImpressionsKeistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price
Richard Eldridge | First ImpressionsThanks for taking the time to show me where the unit was and for being polite.
Joshua Morgan | Overall ExperienceGood storage 10/10 Only issue could be the amount of spiders in the storage area.
Joshua Sheets | Overall ExperienceA special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.
VIVIAN TILLMAN | Overall ExperienceAwesome customer service
EDGAR ROLDAN | First ImpressionsWe have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.
Kerry Funk | Overall ExperienceGreat staff
OSCAR CARRANZA | Overall ExperienceTrey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!
Mark Vanhanehan | First ImpressionsStaff was very helpful answering questions. Great atmosphere!
gary oakland | Overall ExperienceVery accommodating and provided outstanding service.
Chiquita Smith | First ImpressionsIf I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.
Angela Owens | Overall ExperienceDJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.
Brian Shepherd | Overall ExperienceVery friendly and informative staff members that made the task of moving just a smid bit more convenient.
vincent barnett | First ImpressionsOverall very satisfied and easy to work with
Spencer Asher | Overall ExperienceStaff very helpful
Edward Duran | First ImpressionsNeed to be a little more efficient with time.
Thomas Norman | Overall ExperienceMay need to extend access time or open earlier.
Myron Harris | Overall ExperienceRecommend, great customer service ..
Sharon Kilgore | Overall ExperienceI had no problems entering & existing the property. The staff was very friendly & courteous.
LAWRENCE DAVIS | Overall ExperienceGreat friendly service. Thank you Michelle.
ronald leuma | Overall ExperienceFriendly and helpful staff.
LINDA BROCK | Overall ExperienceThe employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.
Lance Foote | First ImpressionsI appreciated the ease of use and helpfulness of the U-HAUL employees.
gary oakland | First ImpressionsI only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job
AMBER Goodson OnlyAmber | Overall ExperienceWe had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!
Sharon Lane | First ImpressionsThanks for the help!
ANDY BURKIG | Overall ExperienceThey were all courteous .
JULIE ACFALLE | First ImpressionsNo problems at all and very professional
damien law | First ImpressionsMichelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.
ronald leuma | First ImpressionsNo issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.
adrian alvarado | Overall ExperienceWhile waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!
KATHRYN WHITFIELD | Overall ExperienceI was greeted and treated with respect.
LAWRENCE DAVIS | First ImpressionsStaff needs to be better trained
Mario Jimenez | First ImpressionsShe was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.
Tammy Clayton | First ImpressionsThe manager was very nice and understanding
michael bowen | Overall ExperienceSome water damage to equipment but all items are still operating so, all good man.
Connor Spain | Overall ExperienceTime consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.
Cynthia Denton | First ImpressionsVery friendly staff. They physically showed me the location of my unit.
Richard Wright | First ImpressionsVery friendly and great communication.
Brenda Lankford | Overall ExperienceChecking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.
Arthur Carter | First ImpressionsFor a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again
marva solomon | Overall ExperienceUsed for 8 months, never a issue. Always communicated and used great problem solving strategies
Devon Clarkson | Overall ExperienceMy attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.
marva solomon | First ImpressionsGreat team
reginald free | Overall ExperienceThe manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.
Zahira Tedder | Overall ExperienceWhat a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.
marva solomon | Overall ExperienceI just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.
Delton Day | Overall ExperienceObviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything
michael dominick | Overall ExperienceEasy check in. Great customer service.
Zahira Tedder | ReservationVery satisfied
Joyce Knight | Overall ExperienceOur free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.
Garth Johnson | ReservationGreat staff!
chauncey hodge | Overall ExperienceThe staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!
Quo Jones | Overall ExperienceHighly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.
elisa Robinson | ReservationFriendly, helpful professionals!
Alex Hernandez | Overall ExperienceA U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.
daniel bell | Overall ExperienceThe staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.
ZACH KORBEL | Overall ExperienceVery polite
DANNY HAWTHORNE | ReservationManager and employees were very helpful in accommodating my needs. Thanks!
CRISTOBAL QUIROZ | Overall ExperienceThis facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.
Kerry Funk | Overall ExperienceI have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.
Andrea Hall | Overall ExperienceFive star
denise dobison | Overall ExperienceOn my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?
wayne frorup | Overall Experiencei don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18
Gladys Taylor | Overall ExperienceThe lady that helped me was very nice and professional. I can't think of her name!
VELICIA L. ERVIN | Overall Experience