Staff members were available….big difference!
CHERYL RCustomer Reviews for U-Haul Moving & Storage of Castleton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Zachary S was very helpful and friendly. Everything was great.
Reta J | First ImpressionsStaff was very different., phone related calls were good., the staff in store were different than any encounter ever! I was told not to be on my phone while completing my transaction which was correct ✅ but when there phone rang they the took call. Not professional., those I dealt with were like no other
wanda l | Overall ExperienceThank you
Russell A | Overall ExperienceTeam here was very friendly and professional.
Rahmel F | First ImpressionsI paid extra to have access to a dumpster and was only throwing away cardboard boxes once a week I was verbally harassed each time o used the dumpster. I explained each time I paid extra for the dumpster and was only throwing away cardboard I addition to that debris and vehicles are constantly in front of my unit and I had to wait or ask people to move to get in my unit These were employees of Uhaul each time
David R | Overall ExperienceWonderful service! The staff was incredibly helpful in assisting my daughter n I with all our storage needs! Everyone went above and beyond to accommodate us during stressful times! Plenty of space and trucks available! Thank you for making our experience great!
HEIDI O | Overall ExperienceI did not approve of the move out not sure who did that to me I want my refund $45.00 for the rest of the moth next time be more professional when who ever called and said to do that tell them to call me first
Elizabeth C | Overall ExperienceMy comment is: I never moved-out. I have ALWAYS, had a Storage unit w/U-Haul over 5+ years. Therefore, there was a "MISTAKE",on my Accout, whereas, I "NEVER MOVED OUT"!.So, Please make 🙏 the correction on my Account, whereas, I paid my account one or two months ahead 😀. Thanks! Sincerely, Mr. JOHN W DANIELS, JR.
John D | First ImpressionsI moved to the Indianapolis area from South Carolina, only to find out my apartment was not ready, well I had a uhaul truck with all my belongings nowhere to unload and nowhere to sleep. I drove around Indy trying to figure out a solution, with no extra funds for lodging this facility allowed me to move my entire house into A temporary storage unit.staff treated us as if we were royalty.In today’s world it’s sorta unusual that your fellow man shows empathy towards someone else’s problem I truly thank the ENTIRE STAFF for all they’ve done
Clifton s | First ImpressionsEveryone on site was very friendly and helpful.
Arielle O | Overall ExperienceWonderful service all that assisted us were friendly and courteous and went above and beyond our expectations
HEIDI O | Overall ExperienceThe staff made all the difference for me. They were super helpful, patient, understanding and provided everything I needed. You can have the best name and product/services but if you don’t have the right people running the operation, nothing else matters. And I can say that you’re lucky to have the staff you have! Thank you
Kyle W | First ImpressionsOnly flaw is not being 24 hour access. My work schedule is crazy because I do on call Towing so it's never a set time on or off work. Needing to get into the unit at certain times and not being able to is the only flaw.
Branson C | Overall ExperienceNeed to have 24 hour access due to some small business owners such as myself may need to get in our units during our night shifts to get stuff we need for a certain job
Branson C | First Impressionswe picked up our uhaul on June 1, loaded up in fort wayne, planned to drop off the stuff in castleton....BUT HAD NO WAY TO GET INTO STORAGE!!....we had to drive out to the old house and then BACK TO THE STORAGE PLACE the next day for an extra 90 miles AND GAS!!....So no, , we are not at all happy with our service and we hope uhaul will NOT CHARGE US THE EXTRA 90 MILES and reimburse us for the wasted gas....bad deal
mike k | First ImpressionsOnly issues was it was mice droppings on some of my items. As I was moving my certain furniture I saw a nice run over my feet & into a whole in the storage unit. I did notice there were mice traps so I assume this is an issues U-haul is already aware of.
Alfreda R | Overall ExperienceThere are no lights in certain areas of the facility during evening hours, and the security gate to the storage units was often open for hours at a time.
Mathew F | Overall ExperienceThanks for all, 😉
Georgina K | Overall ExperienceMy experience was good. Only had my items stored there for 5 months. Only went there to drop them off and pick them up. My only complaint is that the lot that the units are on is littered with broken glass, lots of screws & bolts, & trash here & there. We’re lucky we didn’t get a flat tire from the debri lying around. Otherwise, service was good & staff was friendly.
Stacey M | Overall ExperienceThe manager and staff were excellent. Thank You So Much
DIOR T | Overall ExperienceVery friendly and helpful.
Sean S | First ImpressionsThank you for your service
tyron b | First ImpressionsTony is awesome 👍
Ronda G | Overall ExperienceGreat service easy access
Willis D | Overall ExperienceI am highly satisfied with the service I received and from the staff member that assisted me with everything.
James H | First ImpressionsThis was the first time we needed to utilize a storage facility. We were pleased and pleasantly surprised by how easy it was and that it was nice and clean. The guys in the store were very helpful, friendly and kind. Hopefully we won’t need storage again, but if we do our first choice would be uhaul.
ALEXANDRA C | Overall ExperienceThe manager Tony is amazing, very professional and tactful.
wanda l | First ImpressionsGreat Manager on duty., I really appreciated his professionalism and experience In management.
WANDA L | Overall ExperienceStaff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.
Russ K | Overall ExperienceThe associate that helped me was very friendly.
Jodell C | First ImpressionsBeen nice if they would of walked me to my unit instead of haven to find it
jeff p | First ImpressionsStorage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.
Jessica B | First ImpressionsThere was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.
Jordan C | First ImpressionsGreat service
Willis D | First ImpressionsThe lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!
WANDA L | First ImpressionsThe parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .
julie g | Overall ExperienceGreat customer service !
Mark M | Overall ExperienceEveryone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.
Bryan R | First ImpressionsWell, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD
John D | Overall ExperienceHad difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.
CHRISTOPHER H | Overall ExperienceHad some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.
David M | Overall ExperienceThe outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.
Pamela R | Overall ExperiencePrices are too high.
KATHY M | Overall ExperienceTony & Nate were very helpful
Kelyn C | First ImpressionsBesides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.
Colin B | Overall ExperienceAvía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude
Guillermo T | Overall ExperienceServices were very good and the website made changes very easy. Moving was a lot less complicated.
kathy m | Overall ExperienceUpon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.
Madeline C | First ImpressionsWas not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.
Charis B | Online Move InThe staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don’t like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, Jeff
Jeffrey M | Overall ExperienceI have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best 👌.
jacquline k | Overall ExperienceBrittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.
juanda p | First ImpressionsI get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANA
Franky C | Overall ExperienceAvg service.
DAVID E | Overall ExperienceStaff was less than friendly. Would not recommend.
Jason B | Overall ExperienceFor the 2 years we had this storage building we didn’t have access to pay online because our profile said we didn’t have a storage room. So our payments we messed up all the time and the staff wasn’t always helpful. It was annoying and the reason we left uhaul and went with a different company.
Cameron K | Overall ExperienceA good experience. Thank you.
kathy m | First ImpressionsHayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.
Chiyona B | First ImpressionsWhile the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.
Diana M | First ImpressionsMe and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location
Elizabeth G | First ImpressionsFirst day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn’t use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn’t matter if I come in for boxes or something else.. there’s no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.
Crystal S | Overall ExperienceFences around The Uhaul facility need replaced they are falling down and you all have homeless living in there
mike R | Overall ExperienceThey need extra help I don’t know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it’s was ok...
Debra M | Overall ExperienceThe staff were awesome.. they explained everything thoroughly
Amita S | Overall ExperienceGladly that staffs know what to serve us our deaf’s communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...
Shandella S | First Impressionssome of the front staff kind of lazy
TONERRA T | First ImpressionsEverytime I come to this location, the staff never greets any of the customers. Even if there’s a short wait (when they are not with customers) nobody says they’ll be with you in a moment or even acknowledges you’re standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I’m most likely going elsewhere.
Crystal S | First ImpressionsDidn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.
Stephen F | First ImpressionsThe young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin
RONNIE M | First ImpressionsTold that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!
Lamont L | Overall ExperienceI only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else’s items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people’s property.
Tiffany M | Overall ExperienceGreat caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.
Ericka T | Overall ExperienceThe last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.
Richard G | Overall ExperienceNathan in castleton, Indiana was amazing.
CHRISTINA H | First Impressions1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing
Marnita A | First ImpressionsI really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.
Deyshawn B | Overall ExperienceMason Smith, the GM there in Castleton is a life saver.
abbie d | First ImpressionsKEEP UP THE GOOD WORK!!
John D | First ImpressionsTraffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.
Gail R | Overall ExperienceTaylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.
david c | Overall ExperienceJaden and the trainee were great
jim k | First ImpressionsWe moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.
Rodney R | Overall ExperienceGreat. No complaints at all. Happy customer.
RASHEEDA O | Overall ExperienceEverything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.
Richard G | First ImpressionsThe whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !
ALICIA Y | Overall ExperienceCastleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!
Gayann B | Overall ExperienceRoll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.
Donna M | Overall ExperienceThe staff was wonderful my only complaint would be that the gate was always open.
jennifer m | Overall Experiencegreat customer service and great location, Will use again in the future
Stephanie D | First ImpressionsI did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.
Dianne S | Overall ExperienceI was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..
Tyler c | First ImpressionsRented truck & was offered 1 month “free” storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust
Luke R | Overall ExperienceParking issues
Thomas M | Overall ExperienceOur wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.
William S | First ImpressionsExcellent scheduling flexibility and tracking updates.
Hattie H | Overall ExperienceVery great personalities
Danielle G | First ImpressionsAll good
Julie F | Overall ExperienceNo comment
Barbara F | First ImpressionsI would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.
James D | Overall ExperienceThis place sucks
Rashaad d | Overall ExperienceGreat service and helpful.
Joshua L | Overall Experience.
Heather B | Overall ExperienceI am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.
Candace D | Overall ExperienceHighly recommend this facility. Great service, friendly and well organized.
Thomas S | Overall ExperienceIt went great!
Shay C | First ImpressionsGreat group of people ready to help, thanks
Brian M | Overall ExperienceExcellent service
RAGOTHAMAN A | Overall ExperienceVery helpful and courteous throughout. A pleasure from beginning to end.
James C | Overall ExperienceExcellent service!
Mary W | Overall ExperienceGreat work!
Paul R | Overall ExperienceMy time at uhaul was outstanding for me with no problems at all, thanks for your service
RODNEY L | Overall ExperienceThe staff at this location was great!
macaira o | Overall ExperienceThe Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.
Ty O | Overall ExperienceDo I get a refund for the days that I paid for after we moved out?
TERESA K | Overall ExperienceEverything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.
Judy r | Overall ExperienceExcellent service!
Mary W | ReservationGreat service.
John F | ReservationMade my Experience Better with Uhaul
JacquelinRoche M | ReservationThey were beyond helpful at a time when I really needed it.
Jason W | Overall ExperienceI have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.
CHRIS A | Overall ExperienceThe service at this location was Excellent! But I did have some water damage to a few of my items
Latika W | Overall ExperienceIn all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)
Ted H | Overall ExperienceDriver and call center was very helpful !
Herman L | Overall ExperienceWhile closing my account, the guys used cursing. A little to unprofessional.
Cary C | Overall ExperienceStaff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod
JACOB W | Overall ExperienceIn a situation that could have been completely miserable, Uhaul saved the day, and my back!
STEVEN H | Overall ExperienceVery friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions
Donald M | ReservationI did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.
Indiana L | Overall ExperienceFirst, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. Thanks!
Ruth V | Overall ExperienceGreat experience for our storage needs. Highly recommended. Helpful staff.
Kendall T | Overall ExperienceVery helpful and kind staff
sandra c | Overall ExperienceThis may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril
Robert G | Overall ExperienceAlthough there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn’t been there in several years, so we pleased.
KERIN G | Overall ExperienceThe only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!
Rudy P | Overall Experiencehttp://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.
EDWARD B | Overall ExperienceGood service
Liwen L | Overall ExperienceExcellent Service
BAOLONG Z | Overall ExperienceStaff was very helpful and courteous. I highly recommend this facility!
Kendall T | Overall ExperienceNone
HEIDI S | Overall ExperienceCustomer service for portable storage unit was excellent.
keith a | Overall ExperienceThank you!
briannah p | Overall ExperienceHorrible customer service
robert r | Overall ExperienceDon’t ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!
CARL G | Overall ExperienceI met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. Thank you!
Corey J | Overall ExperienceThe storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.
Joe B | Overall ExperienceRented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.
WILLIAM H | Overall ExperienceAlthough customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!
Marilyn B | Overall Experience