Customer Reviews for U-Haul Moving & Storage of Castle Hills

1,479 reviews

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is my second time renting a truck from here. Samantha and Cassandra are always nice, friendly, and helpful. We will continue to do business with them for those reasons. They both care about the work they do and the customers! Thank you both!

Andrew Dodson 
Rating:
5.0

Customer did not leave a comment.

CHRIS ESPINOZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Brown  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alicia Antoine-Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVE PACKARD  |  Overall Experience 
Rating:
5.0

Nothing.. Very nice and professional. 🥰 Till next time 👋👍

Melinda Huerta 
Rating:
4.0

Customer did not leave a comment.

Tim Frahm 
Rating:
5.0

Customer did not leave a comment.

AMY Aguirre  |  Overall Experience 
Rating:
5.0

The U-Haul self check in app is buggy. I had to upload pictures 5 or 6 times before the app accepted them. After one or two shots, the program would freeze and I would lose all the data I had entered. Then I’d have to start the process all over again. My internet connection was strong so I’m guessing it was a server issue with the app.

Joseph Gonzales 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

Heidy Navas  |  Overall Experience 
Rating:
5.0

Everything was all good

Alvin Sonnier  |  Overall Experience 
Rating:
5.0

The trainy today was awesome great job buddy!

michael escobedo 
Rating:
5.0

Everything went smoothly but the app is malfiunctioniong. I could not find my reservation even though I made it online and the tech at the location found it for me. Then I could not return the truck because I could not find my reservation online through the app. Good location, great service.

Khym Zarzuela 
Rating:
5.0

Just didn't like how long the elevator was out and doors locked after office hours. I didn't have access to my controlled environment storage room. I could only go in the evening, so that means I couldn't get anything in or out while the elevator was down. I had specifically said that was the reason I used that particular store. I basically paid several months of storage and didn't have access because of my work hours.

Frank Lopez  |  Overall Experience 
Rating:
5.0

The young guy was very kind and sufficient. I was impressed with the service that I received. I will be using the location again.

NATALIE EZELL-WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

DAVE PACKARD  |  First Impressions 
Rating:
3.0

The main problem I had was when I had a change in credit cards. I would email that I had a change and I would call to give the new credit card number. Then I would receive an email that I was being charged a late fee bc my (old) credit card did not work. This happened more than once. This is why I would say the staff were not helpful.

JAN PATTERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marla Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Schott 
Rating:
3.0

This was a changed drop-off location many miles from original drop-off location. U-Haul then decides to charge me extra for addional miles driven to alternate location. This has cost me additional time and money. NOT ACCEPTABLE.

Santino Marrone 
Rating:
5.0

Customer did not leave a comment.

kellie holmes 
Rating:
4.0

Not convenient

Michael Mohun 
Rating:
5.0

Customer did not leave a comment.

Vanessa Huerta 
Rating:
5.0

I appreciate y'all understanding and helping me with My Situation. Thank You

George Navarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annetta Voigt 
Rating:
5.0

Customer did not leave a comment.

Jevon RODGERS 
Rating:
5.0

Great customer service

Antonia Maldonado 
Rating:
5.0

The gentleman in the front (younger man) was very helpful, don't remember his name but he seemed African-American if that at all helps. He made the experience much better and helped me make a choice that not only saved me money, but will make me a returning customer of THAT location (Castle Hills).

pavel vargas 
Rating:
5.0

Fast, friendly and efficient

James Hillner 
Rating:
3.0

They charge for every little thing without even telling you first or giving you a courtesy call. I’ve use u-haul in the past and never have had any issues. The gas wasn’t at the line they said it was and because I slipped up and didn’t take a picture of the gas before I got the truck. I didn’t have my normal proof like I usually do. If I can give a piece of advice for everyone is to always always always take a picture of the dashboard!

Faith Williams 
Rating:
5.0

Thank you for everything. I will always use Uhaul before any one else. I've always had friendly and prompt customer service at Castle Hills location. Thank you

Janine Weaver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrin Enssle 
Rating:
5.0

Customer did not leave a comment.

rudy montelango 
Rating:
5.0

I had a great introduction to this location. Samantha explained, and then handled my questions and concerns very well. Also, when it was discovered a unit hadn't been prepped properly, she apologized and cleaned it. Thanks.

raymond herman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milagros Fontan 
Rating:
1.0

Unable to park in the tight spaces. Had lot of struggle parking

Uday Kumar Reddy Gangula 
Rating:
5.0

Customer did not leave a comment.

Liza Ortega 
Rating:
5.0

Everything was great

Nathan Garcia 
Rating:
5.0

Customer did not leave a comment.

Christopher Hassan 
Rating:
5.0

Customer did not leave a comment.

ANNETTE JONES 
Rating:
5.0

Customer did not leave a comment.

Walter Johnson 
Rating:
5.0

The staff was always friendly and helpful. They were full of southern hospitality, always offering a cold water when you stepped inside of their office. They always kept the storage area clean and secure.

mary williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zara Rodriguez 
Rating:
3.0

Need better educated staff and management present Vance Jackson location

Vanessa Rivas  |  First Impressions 
Rating:
1.0

I fled domestic violence & when On-site mgr reset our account removing my husband's name from account, the up to date PYMT he had made was deleted to zero. WHERE did that payment go? Revelation 22:18 I forgave her.

Christy Lopez  |  Overall Experience 
Rating:
5.0

Great experience!!!

Mark Harle  |  Overall Experience 
Rating:
5.0

Very secure....never had to worry about my unit.... staff is amazing as well

ALICIA PINA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY LOONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Escobedo 
Rating:
4.0

Customer did not leave a comment.

Coley House 
Rating:
5.0

Customer did not leave a comment.

Silvia Trevino 
Rating:
5.0

Staff was amazing !

DAVID FELAN  |  First Impressions 
Rating:
5.0

The ease of the pick up at the same location of storage office is fantastic! Will use again and again for our needs!

LAURA ACUNA 
Rating:
5.0

Top notch service from Elmer and Cassandra!! They were super informative on helping us with our drop off and planned storage. We look forward to working with this team at this location to help with our storage needs!

LAURA ACUNA 
Rating:
4.0

They closed my storage unit before the end of the month and the remainder of time I had on the unit

Alexus Fry  |  Overall Experience 
Rating:
5.0

Friendly staff. Staff was trying to locate a bigger truck for us and offer a call back when one became available. We were happy with the 10 ft small truck!

Rudy Garcia 
Rating:
5.0

Excellent service with no wait!

William Chacon 
Rating:
5.0

Customer did not leave a comment.

SHANTEE JOINER  |  First Impressions 
Rating:
5.0

Elmer and the staff there have impeccable customer service. The experience was great. This is a great location.

Chrstian allen 
Rating:
5.0

A temporary code or remote for the gate since it’s close to the frontage road in front

Citlali Guerrero Castanon 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA ESSAJI 
Rating:
5.0

Customer did not leave a comment.

alicia barnes  |  First Impressions 
Rating:
5.0

Outstanding staff and facility!!!!

RYAN M HANNIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Hoopingarner 
Rating:
5.0

Customer did not leave a comment.

Jordan Urbina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Ramirez 
Rating:
5.0

yall were very nice, thank you(:

JAID GUINN 
Rating:
5.0

She very professional, patient, explain the whole process thoroughly. She Went Above And Beyond Our Needs. Thank You all for everything I really appreciate it ....

Glyenn Sorrell 
Rating:
5.0

Drop off was quick and easy!

Matt Freeman 
Rating:
4.0

Customer did not leave a comment.

Oniko and Jimmy Bowden and Orovco 
Rating:
5.0

Customer did not leave a comment.

Mark Buley 
Rating:
1.0

Staff failed to disclose that they were issuing me a stacked storage unit. When I arrived at my issued locker, I discovered there were no accommodations for a safe way to load my elevated storage locker. The rolling step stool provided was secured to the facility via a chain that was too short to safely reach my locker! I brought this to the attention of a staff member wearing a "manager" nametag- this individual told me "no one has fallen yet" and indicated management had no intention of remedying the situation. He also suggested that a work order to extend the chain would probably take weeks to fill. UNSATISFACTORY.... DANGEROUS AND UNACCEPTABLE. I will not return to this UHaul for my storage needs.

CAROL KOHTZ  |  Overall Experience 
Rating:
5.0

Staff all were very pleasant and helpful.

Daniel Mendoza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Canon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chandler Messer 
Rating:
5.0

Customer did not leave a comment.

gabriel ramos 
Rating:
5.0

U haul needs to replace the close-up rearview mirror. Also, I feel the truck needs to be serviced or checked to see if there are any other things that need to be fixed.

ROBERTO GARZA 
Rating:
5.0

Customer did not leave a comment.

David Tester 
Rating:
5.0

Customer did not leave a comment.

Jaime Zambrano  |  Online Move In 
Rating:
5.0

Elmer and Maggie the best

Timothy Howell  |  First Impressions 
Rating:
5.0

Helpful young man. Quick to checkin and out. I would rent here again.

Laura Lopez 
Rating:
1.0

They over charged us for no reason when we filled up the gas 1/2 more of a tank

Hannah Garcia 
Rating:
5.0

Customer did not leave a comment.

Edward Gonzales 
Rating:
5.0

Owner was great and was able to extend our time needed with the truck! He understood moving day is stressful and showed empathy and kindness!

Daniel Kloza 
Rating:
4.0

One of the older ladies was a bit slow and needed a bit more knowledge around the computer but she tried her best and had a good attitude.

Omar Patino 
Rating:
5.0

Customer did not leave a comment.

Evadiari Gonzalez  |  Overall Experience 
Rating:
5.0

I was billed for an entire month because I was one day late checking out of my unit. I did not appreciate it. .

EDWIN RINCON  |  Overall Experience 
Rating:
2.0

The facility was fine, but we were treated poorly. They messed up the order and then refused to fix it because it was “after hours” when WE realized their error. If we had waited to the next day, we would have been charged more money for our trailer rental because we couldn’t unload it, unless we accepted the wrong unit and just dealt with the inconvenience. The woman who helped us made rude comments about my pregnant belly and then ignored me and only spoke to my husband, when the reservation was in MY NAME. Then she said it was her last day, excused herself, and THREW UP ON THE FLOOR. We didn’t catch HER error because of the way we were being handled and shoved out the door. I felt HIGHLY discriminated against for no good reason whatsoever!

Jennifer ADAMOUS  |  First Impressions 
Rating:
5.0

Catherine Richard was very helpful She's the best!!!

Shirley Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Richard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamal King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Karaffa 
Rating:
5.0

Jorge was very professional and knowledgeable about everything . Will highly recommend Castle Hills Uhaul and Storage to everyone.

Theresa Jones 
Rating:
5.0

Elmer was great And easy to work with!

Christian Luginbyhl 
Rating:
3.0

While the service, space, and access was great, the communication seemed problematic. I advised I would only need the space for 6 days. I provided this info to 3 different people over the phone and in-person. After I moved everything out, I left my gate key at the facility via the main door's slot. I, then, received multiple calls asking if I needed the space or was able to get the stuff out. Not sure if there are ways to notate accounts on your system, but it doesn't make for a great overall experience when communication is needed a 4th time.

Leo Cassidy III  |  Overall Experience 
Rating:
1.0

Gave me wrong truck at first came back to pick up a new truck and charged me an extra $9 for wasting my time.

travis boline 
Rating:
2.0

The units and the facilities were very nice, but the lady that manages the office needs to work on her customer service. She lied to me to get me to rent a more expensive unit by telling me that the second month was free then she charged me when the second month rolled up. She has a bad attitude and if she doesn't like her job she might want to try something else.

April Smith  |  Overall Experience 
Rating:
5.0

Great location. The staff was awesome and the manager very accommodating, that's great when you're already stressed over moving. Thank you!!

Sonia Fisher  |  Overall Experience 
Rating:
4.0

Not gunna lie maybe this is just me but the indoor clement controlled area is just a bit creepy/eerie maybe some speakers with music going on im there or 24 hours News playing with make it feel way more comfortable and a lot less looking over your shoulder from the slightest noise

jacob evans  |  First Impressions 
Rating:
5.0

Great customer service

lesli jordan 
Rating:
3.0

Good place to store your stuff , really good security system setup and friendly staff. I recommend using this storage unit location and will use them again if need be.

ZACHARY JURWICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZOEY CASTILLO 
Rating:
5.0

I am always well taken-back by the superior customer service offered by the manager, Catherine Richard. She is a great property manager as well because I rent a temperature controlled storage unit, and Ms. Richard is always joyfully and professionally ready to assist. Please let her example spread to other U-Haul locations. She is a Gem!

Joseph Gonzales 
Rating:
5.0

The owner was superb 👌. She was pleasant and very quick. She had us on the road to moving very quickly. The van was in great shape too. Nice and clean and with radio stations preset. Also returning was just a quick and simple. This will be where I handle all my UHaul needs from now on.

Eduardo Ruiz 
Rating:
5.0

Very nice people and the rental went smooth as can be.

Adam Thiesen 
Rating:
5.0

Best customer service, polite & knowledgeable management! Would & have recommended this location.

Alicia Miller 
Rating:
4.0

Customer did not leave a comment.

Christine Hosack  |  First Impressions 
Rating:
4.0

Truck wouldn’t take off as it should. There was hesitation when I was trying to get on the highway.

BRANDY JUAREZ 
Rating:
5.0

Ms Catherine and Ms Yolanda are very kind and helpful.

lorraine pitzer  |  First Impressions 
Rating:
5.0

Awesome service ! Thank you!!!

Sharon Cadena 
Rating:
5.0

Customer did not leave a comment.

Gregory Vasquez 
Rating:
5.0

Jorge was legit and helped me out.

Jeremy Hannegan 
Rating:
5.0

Fast and very friendly customer service.

REGINA SANTANA 
Rating:
5.0

Catherine Richard made the moving storage experience a simple chore. Her demeanor by phone was friendly, welcoming and professional. After arrival she made time to get acquainted and to make me feel secure at her storage units. I will certainly recommend her site to my friends and family. Catherine is a good example of how UHaul should model for all employees that interact with the public.

Joseph Gonzales  |  Online Move In 
Rating:
5.0

Very friendly staff

Onesimo DeLaGarza  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Thresa Ford 
Rating:
4.0

Every inconvenient that you had to get out of your vehicle to open gate to enter and exit property

Melinda Schlechr  |  Overall Experience 
Rating:
5.0

Amazing customer service and great communication from all the employees I talked to. I HIGHLY RECOMMEND THIS LOCATION!

Joshua Valdez 
Rating:
5.0

More than 1/4 of a tank of gasoline to start out

Kathleen Hinders 
Rating:
5.0

Thank you for all your kindness and for having a safe facility for our valuables.

RICHARD & Raquel PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Babet Regalado  |  Overall Experience 
Rating:
3.0

The pick up was too long. I checked in prior to and the truck wasn't clean and ready when I arrived. Then it was only half cleaned, if that. The steering wheel was horrible, sticky and simply dirty. There was a french fry in the cup holder as well. I didn't see the purpose of checking in online if it was still going to take 20 minutes to pick up the truck.

STACY HASLAM-PRICE 
Rating:
5.0

Customer did not leave a comment.

Joe M Villarreal 
Rating:
3.0

Customer did not leave a comment.

Lamarcia Gage 
Rating:
5.0

Keep up the good work and the great customer service!

Winston Erevelles 
Rating:
2.0

More consistent Time management

Michael NIRA 
Rating:
5.0

Customer did not leave a comment.

Syndee Munoz 
Rating:
1.0

They charged me $20 extra for dropping the truck after 6 pm, which is not true.I am disappointed.

reda mohamed 
Rating:
2.0

I’m sorry, but had I had a better experience when I moved out of the facility I might have rated this storage facility better. I was charged a late fee because auto pay did not renew when my month was up on 14 February. I had auto pay originally, but when they gave me a larger unit, something happened and the auto pay didn’t transfer forward. The woman I guess manager that was called over to assist was unwilling to waive the late fee. It was only $15. You need a friendlier staff there that’s willing to work with people and accept their mistakes even if it was a computer error. The customer isnt always right but they should leave the facility feeling like they were well taken care of. Neither one of us were at fault, but they should have been willing to make things right for me.

Jo Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Martin 
Rating:
5.0

Customer did not leave a comment.

Kevan Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Moreau 
Rating:
5.0

Customer did not leave a comment.

Adin Gonzalez 
Rating:
5.0

All the employees were amazing! Best uhaul experience yet!

christabel aguinaga 
Rating:
5.0

Thank you, Catherine and team, for your excellent care and service!

AUDREY GOLDSMITH  |  Overall Experience 
Rating:
5.0

The lady at the front desk was helpful and kind it's nice to know there's still people like that.

Omar Garza  |  First Impressions 
Rating:
5.0

Thank you for the great service

Jose Pupo Medina  |  Overall Experience 
Rating:
5.0

None, very satisfy.

Noela S Moreno 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MULLINS 
Rating:
5.0

Customer did not leave a comment.

Markala Lewis  |  First Impressions 
Rating:
3.0

Why can’t UHaul have a uniform policy for the use of a credit card/debit card. Sucks. Like at this when thru shit after using card to get approved. Can send our charges with UHaul over the past years

Brandon York 
Rating:
5.0

Customer did not leave a comment.

GEORGE ATIEE  |  Overall Experience 
Rating:
5.0

Thank you so much!

Freedom Biffour Awaauh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane Vasquez 
Rating:
4.0

Customer did not leave a comment.

Theresa Jones  |  Overall Experience 
Rating:
5.0

Serenity was very friendly and professional. Service was quick, location was easy to get in and out of.

Markie SUNIGA 
Rating:
3.0

Dolly broken and unsecured. Blankets had no seal.

Jon Wilkens 
Rating:
5.0

Speed of service.

Meghan Hulsey 
Rating:
5.0

Happy Holidays

David Garcia  |  Overall Experience 
Rating:
3.0

I had my unit upstairs and the elevator was always broken. It was such an inconvenience.

yolanda gonzalez  |  Overall Experience 
Rating:
4.0

I would have liked just a bit more information about how the access works. I did not realize that my card only allows access through one door. And I did not understand how the card swipe activates and deactivates the building access. Other than that, my first day went well.

Michelle Barrentine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edens Dorlean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY MARQUEZ 
Rating:
4.0

Customer did not leave a comment.

Edens Dorlean 
Rating:
5.0

Very friendly staff.

Onesimo DeLaGarza  |  First Impressions 
Rating:
5.0

Service was excellent

Minerva Haddock 
Rating:
5.0

Customer did not leave a comment.

Brenda Ginn 
Rating:
1.0

The lady who served me was rude and not friendly. I felt like she didn't want to serve me.

Jose Mercado 
Rating:
4.0

The place is great other than the elevator being down and no temporary night time security being there for authorized access into the 2nd or 3rd floor.

Jonathon Coronado  |  First Impressions 
Rating:
2.0

Had a great experience up until my credit card on file for the unit was compromised and locked out. Not realizing this immediately U-Haul instead of notifying me that my payment had not gone through. Other than a simple email, it wasn’t until I walked up to the unit and there was a lock on it that I knew there was a problem. Call the office all they wanted was payment did not care about my issue or concerned about keeping a customer that has been paying on time for over two years. so we left, I do not appreciate the immediate lockout within 48 hours. We will not be using U-Haul ever again there are other options and we will happily go to one of those.

JEREMIAH HADDIX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY CLARK 
Rating:
4.0

This location is one of the cleanest I’ve ever been too. The staff is very friendly and helpful. I’m definitely recommending this location.

Sheila Jolly 
Rating:
5.0

Catherine is a very friendly, informative owner!

Jack Nimmo 
Rating:
5.0

she is such a very nice lady and it’s such an easy process. I will definitely be coming back to her if I need to get another U-Haul.

Damarie McMillen 
Rating:
1.0

New management is very rude to me and our staff. Would Lie to us about Maintenance airs and billing, would not Communicate with us and gave away a few of our units without consulting us.. She stated that this was because she was a business woman and she knew what she was doing. She was very unprofessional. Would not recommend this uhaul to anyone because of the new management

KBS (KBS) Kellermeyer Bergensons Services, LLC  |  Overall Experience 
Rating:
2.0

Ms Catherine Richard was completely rude to me and even hung the phone up on me like a child. The lack of organization and professionalism is very apparent. Last till I’ll recommend or do business with this location.

RAMON CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven Herron  |  Overall Experience 
Rating:
5.0

Awesome staff and Convenient location for my needs.

LAWRENCE APO  |  Overall Experience 
Rating:
1.0

I had a bad experience with my reservation- I made my reservation 10 days prior - I made a phone call 4 days prior - for a 10x20 - I drove 300 miles from Fort Worth area to find out there was not a storage unit for me - very dissatisfied, frustrated, with the reservation process - however the lady at the Castle Hills facility tried to fix it - offered me a bigger unit 10x30 - it seems the online reservation and the reservation center in phenix are disconnected with the actual uhaul storage facilities- horrible experience- I desperately found online a competitor self storage to drive to - I heard the nice uhaul clerk talking on the phone with her manager about the problem and the “manager” blowed her off - so I didn’t have a move in - experience- mine was a - sorry your reservation is on the record-however you CAN’T move in experience-

Ruth Kugue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua hernadez  |  Overall Experience 
Rating:
5.0

Super friendly staff helpful and ready to offer a solution to a question.

RYAN OBREGON KELLY  |  Overall Experience 
Rating:
2.0

The elder lady at this location was rude and condescending. Took pride in saying no in any request. The last day that I turned in my keys to move out, she took the card but did not close out my account and called 3 weeks later to ask if I moved out. She also took the card and made me wait to exit the grounds inside the gate until she felt good and ready all with a smile on her face which was very immature.

JOE MCATEE III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MONTGOMERY   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID VILLALOBOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK SADOVSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE VARGAS  |  First Impressions 
Rating:
5.0

Best managed storage facility I have had in storing my personal property, I would refer this facility to other prospect customers.Thanks again for an excellent experience!

Randy Wise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUNDAY DAVID  |  Overall Experience 
Rating:
2.0

Attendant had a “no we can’t do that mentality. Was fixing up to say no even before I could get my question out while simultaneously assisting another customer without even knowing what was included on my reservation.

JOE MCATEE III  |  First Impressions 
Rating:
4.0

I will say just to be a little more organized, I had to go back and forth for a lock and the lock on my door needed a key where I had to go back downstairs to ask the office again to unlock for me, but either than it was good

BRIAN GUTIERREZ  |  First Impressions 
Rating:
5.0

Emiliano was 5 stars knowledgeable, fast and Friendly. Made me feel very comfortable during the process.

FRANK PEDRAZA  |  First Impressions 
Rating:
5.0

Helpful and friendly staff

LAWRENCE APO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES SCOTT  |  Overall Experience 
Rating:
5.0

Wish hours were 24hrs husband is a otr hours very for him.

TANYA ECKLUND  |  First Impressions 
Rating:
3.0

The access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.

HENRY YEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie Sydnor  |  Overall Experience 
Rating:
5.0

Catherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.

Pete Barrera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernesto Moreno  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Lugo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luz Lujan  |  Overall Experience 
Rating:
5.0

Catherine and her employees are awesome they always go above and beyond to help with anything I needed.

yolanda gonzalez  |  Overall Experience 
Rating:
5.0

Great service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.

Quint Thurman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA FLORES  |  First Impressions 
Rating:
5.0

Ms. Richard was absolutely wonderful!

Christopher Montgomery  |  Online Move In 
Rating:
5.0

Amazing. I truly believe they run one of the best storage vomp au

CHRISTINE KIRK  |  First Impressions 
Rating:
2.0

Can’t access the payment facility.

Basil Hove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Maldonado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARRY ANDERSON  |  Overall Experience 
Rating:
5.0

Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!

Theresa Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Wise  |  First Impressions 
Rating:
5.0

If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Thank you!

Christy Lopez  |  First Impressions 
Rating:
5.0

Steven was very helpful and polite

JoAnn Callaway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Dizinno  |  Overall Experience 
Rating:
3.0

Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!

Maritza De Anda  |  Online Move In 
Rating:
5.0

Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 😊

MARILYN PILLMAN  |  Overall Experience 
Rating:
5.0

Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.

Brayden Price  |  First Impressions 
Rating:
5.0

I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.

John Mondragon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Rios-Ruiz  |  Overall Experience 
Rating:
5.0

Actually it was awesome doing business with you guys

Calvo Mbah  |  Overall Experience 
Rating:
5.0

The office representative went above and beyond to help me with the online move in when it wouldn’t let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Thank you!

Mistalina Giusti  |  First Impressions 
Rating:
5.0

Five years with no problems, facilities always clean and well lit, very nice staff.

CARL PETERSON  |  Overall Experience 
Rating:
3.0

unit was broken into

Marilyn Tucker  |  Overall Experience 
Rating:
5.0

Alanna provided top of the line Customer service she was truly amazing !

Sandra Jariwala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria vere  |  Overall Experience 
Rating:
5.0

Best UHaul experience!! Amazing caring helpful staff!! 😊❤️

Danielle Washatka  |  Overall Experience 
Rating:
5.0

Staff was very courteous and helpful.

Dawn Chiasson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lizette Trevino  |  Overall Experience 
Rating:
5.0

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY LOONEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osneciah Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MOORE  |  Overall Experience 
Rating:
5.0

The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.

Florence Farr  |  Overall Experience 
Rating:
3.0

Code does not work to exit

Tamara Brooks-Wilkerson  |  Online Move In 
Rating:
5.0

Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!

RICHARD & Raquel PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGERIO ARANDA VIRGEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Gonzales  |  Overall Experience 
Rating:
5.0

The staff has been incredibly helpful and kind. I’ve been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me

Laurenn Lindsay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SAUNDERS  |  Overall Experience 
Rating:
5.0

I have nothing but good things to say about this place.

Adrian Jasso  |  Overall Experience 
Rating:
5.0

I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.

Hector Melendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janette Bond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Ward  |  First Impressions 
Rating:
5.0

Thanks for everything!

Ilse Deanda  |  Overall Experience 
Rating:
5.0

Very nice ,friendly ,good service ,and communication

Concepcion Soto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah Chang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Conley  |  Overall Experience 
Rating:
5.0

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco De soto  |  Overall Experience 
Rating:
5.0

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam Bynum  |  Overall Experience 
Rating:
5.0

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH HADDIX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Zamarripa  |  Overall Experience 
Rating:
5.0

Extremely helpful staff!

Elizabeth Counsil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONN Schneider  |  Overall Experience 
Rating:
4.0

The hours of operation should be until 11pm.

Christel McCormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHNSON  |  First Impressions 
Rating:
5.0

My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.

Maria Helvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeramie MCKINNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amado Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Gandgestad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Dizinno  |  First Impressions 
Rating:
5.0

Great facility no issues what so ever. Clean and friendly.

roy quinones  |  Overall Experience 
Rating:
5.0

Thank you so much!

Greg Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA RHOADS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN HARGROVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda Villareal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Green Light Electric LLC.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Trevino  |  Online Move In 
Rating:
5.0

I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.

Chavette Ware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRIAM MUDENGE  |  Overall Experience 
Rating:
5.0

Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewis

rochelle Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Schneider  |  Online Move In 
Rating:
2.0

The lady that help me was nasty, she was made this a bad move I will never again come here.

Larrethau Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete Barrera  |  First Impressions 
Rating:
5.0

A very helpful staff!

Gregg Friedman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David AVALOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucille Dyer  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful.

Linda Somerlott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora Morado  |  First Impressions 
Rating:
5.0

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Aurora Davis  |  First Impressions 
Rating:
5.0

Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!

chantel marshall  |  Overall Experience 
Rating:
5.0

Maggie went above and beyond to help me!

Teresa Kaufman  |  Overall Experience 
Rating:
5.0

Fast friendly service, informative and very clean facility.

Linda Somerlott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgardo Cruz-Zeno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquis Harris  |  Overall Experience 
Rating:
5.0

The staff is great and very helpful.

Oscar Valdez  |  Overall Experience 
Rating:
5.0

The office manager was fantastic! I would definitely recommend this location!

Carolyn Zimlich  |  Overall Experience 
Rating:
5.0

Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!

Toni Webber  |  Overall Experience 
Rating:
4.0

Vuestras cifras son pocas altas.

JESSE TREVINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Bradford  |  Overall Experience 
Rating:
1.0

While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It’s not a safe place and they wouldn’t even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.

rebecca bayless  |  Overall Experience 
Rating:
4.0

The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2.5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.

John Shue  |  First Impressions 
Rating:
5.0

great staff

lee leva  |  First Impressions 
Rating:
5.0

Alana was OUTSTANDING HELP!!!!!

Carolyn Biegler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Izbrand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leticia Guerra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona Ruiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul penaloza  |  Overall Experience 
Rating:
4.0

The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.

Randy Vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Solis  |  First Impressions 
Rating:
3.0

But the regular employees great customer service friendly the manager not so much very rude

Mario Villanea  |  Overall Experience 
Rating:
5.0

This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.

Maria Cerca  |  Overall Experience 
Rating:
5.0

Awesome service and friendly employees

Marechia Faggett  |  Overall Experience 
Rating:
5.0

Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks

ROBERT MULLEN  |  Overall Experience 
Rating:
5.0

I have several units and the office staff has always been helpful and friendly

Dutch Acres  |  First Impressions 
Rating:
5.0

Quick convenient and friendly

Isabel Arevalo  |  First Impressions 
Rating:
5.0

I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!

Misden Garza  |  Overall Experience 
Rating:
4.0

Thank You

GERONIMO FRANCO  |  Overall Experience 
Rating:
5.0

Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.

William Perry  |  Overall Experience 
Rating:
5.0

U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.

alfahad abdullahi  |  Overall Experience 
Rating:
4.0

The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.

Richard Metzler  |  Overall Experience 
Rating:
5.0

Great service - professional and helpful. Thanks!

Demetrius Maxey  |  Overall Experience 
Rating:
1.0

Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.

Tyrone Townsend  |  Overall Experience 
Rating:
5.0

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

Frank Lopez  |  First Impressions 
Rating:
5.0

Danny is great! Perfect customer service and went above and beyond his duties to help me.

UBALDO HERNANDEZ  |  First Impressions 
Rating:
5.0

Very professional and treated with friendly attitude.

Joe Venegas  |  First Impressions 
Rating:
5.0

Staff friendly and storage unit and property clean and maintained.

Monica Chavez  |  Overall Experience 
Rating:
4.0

Convenient location.

MIKE BARNES  |  Overall Experience 
Rating:
5.0

Very nice

alejandro montero  |  Overall Experience 
Rating:
5.0

The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.

Kip Winden  |  Overall Experience 
Rating:
5.0

N/A

Tricia Triana  |  Overall Experience 
Rating:
5.0

I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn’t reserve a truck but she found one immediately! Fantastic service like alway

Marie Esparza  |  Overall Experience 
Rating:
5.0

Friendly staff

Perry Williams  |  First Impressions 
Rating:
5.0

Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.

Tricia Triana  |  First Impressions 
Rating:
5.0

Very clean and convenient location, manager is very friendly.

james stoakley  |  Overall Experience 
Rating:
5.0

Everything was explained and a pleasant experience overall

Roger Thomas Trevino  |  First Impressions 
Rating:
4.0

The staff is awesome!!!

lisa rosas  |  Overall Experience 
Rating:
5.0

Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.

FLETCHER HICKS  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff!

elizabeth darilek  |  Overall Experience 
Rating:
4.0

Location is very close to the airport.

REGGIE CLARK  |  First Impressions 
Rating:
5.0

Have recommended Uhaul to many people. Was very pleased with their services.

Marylou Villanueva  |  Overall Experience 
Rating:
5.0

Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.

Gwendolyn BARNES  |  First Impressions 
Rating:
5.0

Manager and employees are all very nice, helpful and friendly!

elizabeth darilek  |  First Impressions 
Rating:
5.0

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

TAMARA TERRELL  |  Reservation 
Rating:
5.0

Excellent staff. Very helpful.

john genovese  |  Overall Experience 
Rating:
5.0

Na

yolanda gonzalez  |  Overall Experience 
Rating:
5.0

Great job

Ingrakim Stemley  |  Overall Experience 
Rating:
5.0

I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!

Jennifer Tapley  |  Overall Experience 
Rating:
5.0

Everything was great.

ANN PAWLY  |  Overall Experience 
Rating:
5.0

Keep up the good work

Belinda Garcia  |  Overall Experience 
Rating:
5.0

Only planned on storing my things for a month and ended up needing the unit for a while l

Samantha Rodriguez  |  Overall Experience 
Rating:
5.0

You guys were always very helpful, and again, thanks for the excellent service..

JOSE DELAROSA  |  Overall Experience 
Rating:
5.0

Thank you to the staff for a swift departure from our storage unit!

melinda penuelaz  |  Overall Experience 
Rating:
2.0

Storage unit was great to store my daughter'[s things for her college summer break.

Margaet Johnson  |  Overall Experience 
Rating:
5.0

excellent staff it was nice stay and was treaty kindly

MARIA VARGAS  |  Overall Experience 
Rating:
5.0

No comments

GAIL WISE  |  Overall Experience 
Rating:
5.0

Professional service and courtesy.

ANNA FARIAS  |  Overall Experience 
Rating:
5.0

I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!

Oscar Montiel  |  Reservation 
Rating:
5.0

Facility was outstanding and the staff very friendly.

Jean Olibrice  |  Overall Experience 
Rating:
1.0

Worst customer service I’ve ever experienced. Also, my storage was broken into and wasn’t notified until a month later and that was because I called to pay my bill. They were careless. Never again.

JOAN CENTENO  |  Overall Experience 
Rating:
5.0

All staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garza

letty garza  |  Overall Experience 
Rating:
5.0

Great place to rent from! I was very satisfied with the customer services and the storage unit.

ANDREA STRICKLAND  |  Overall Experience 
Rating:
5.0

The Manager Allanna was so professional friendly and Always Helpful!!!

BRITANY BROCKMAN  |  Overall Experience 
No reviews have been submitted for this location.

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