Comentarios del cliente para U-Haul Moving & Storage of Castle Hills

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Castle Hills

Grado total:

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Ivette O.
Grado:

I will never use UHAUL ever again. I am so disappointed and appalled by the horrible customer service and the grossly inaccurate mileage record. The truck was used less than 50 miles, covered by insurance which, as stated on your website, covers up to 4 gallons of gas, so the gas charge was fraudulent as well as the mileage. I requested proof of the mileage BEFORE I was rented the vehicle, for the previous customers mileage. There were numerous setbacks at the location, the ladies had several system issues and ended up having to give us free boxes cause they couldn’t figure out how to add it to the charge. And now you’re telling me that someone who couldn’t figure out how to add moving boxes to the sale is charging me hundreds of dollars for miles that we’re not driven, and you’re not providing me of any proof other than a contract that could be and is in fact entirely inaccurate. Where does the insurance come into to play in this situation?

Michael W.
Grado:

El cliente no dejó un comentario.

Corinne C.
Grado:

El cliente no dejó un comentario.

tammy Y.
Grado:

El cliente no dejó un comentario.

Cynthia H.
Grado:

Customer service was wonderful. Availability of equipment was exceptional. The location was difficult to navigate because of the gated area for the storage facility and parking was practically non-existent.

Julio M.
Grado:

The phone wait was horrible. I picked up my van mobile method and was disappointed in the long wait to get help. Not sure if I'd rent again.

Jimmy P.
Grado:

Love this location

Waleed A.
Grado:

El cliente no dejó un comentario.

Mario V. | Overall Experience |
Grado:

But the regular employees great customer service friendly the manager not so much very rude

Ky C.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

I was charged for an extra day with coverage even though I returned the uhaul on time. Website didn’t work properly for digital return. Customer service ensured that I wouldn’t be charged, but this was not the case.

Sergio V.
Grado:

I didn’t know that the insurance was something you get charged for daily. I needed to use the uhaul for a few extra hours and got charged the insurance fee twice. I feel like that should be a one time fee for the length of time you have the vehicle. Also I’m pretty sure uhaul has the best coverage for all their vehicles so why do you have to pay for insurance or risk driving without it. For how much I paid I’m just gonna hire movers for my big stuff and make multiple trips with my own vehicle next time.

REZA M.
Grado:

They just came late because of car issue. Other than that very good overall.

Carol H.
Grado:

The young man who checks me in and out is amazing. He is always so nice!

Maria C. | Overall Experience |
Grado:

This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.

Marechia F. | Overall Experience |
Grado:

Awesome service and friendly employees

Marechia F.
Grado:

El cliente no dejó un comentario.

ROBERT M. | Overall Experience |
Grado:

Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks

Dutch A. | First Impressions |
Grado:

I have several units and the office staff has always been helpful and friendly

Carl R.
Grado:

Nothing! Staff is amazing, service is amazing! Manager is amazing! I rent an office space from this location. Not one issue! I recommended this place to a business owner I know, he is now renting an office from here! The only thing I would like to suggest is. If you have a customer that rents an office from you and like me, needs more space. I think a discount on storages would be great! I just rented a 10x30 and wish I could have gotten a discounted price on that since I rent an office suite from you. Just my 2 cents... Thank you!!!

Mark S.
Grado:

El cliente no dejó un comentario.

Shane B.
Grado:

El cliente no dejó un comentario.

DAVID S.
Grado:

Very quick pickup and return.

PABLO M.
Grado:

Our highest praise for the agent who took our reservation and waited on us when we picked up and returned the van. She is hyper-efficient and super-cheery. I hope management knows what a great asset she is to the location.

Carol H.
Grado:

I WILL BE BACK, EVERYONE WAS VERY FRIENDLY!

Pauline P.
Grado:

Took for ever and I had a reservation!!!

Roberto R.
Grado:

Alanna was very helpful in getting our truck rental moved back to her site after uHaul had confirmed on 10/07 but then changed it overnight and texted that we were at the "wrong" location when we went to pick up on 10/08/19.

Isabel A. | First Impressions |
Grado:

Quick convenient and friendly

Arlen G.
Grado:

El cliente no dejó un comentario.

Corey L.
Grado:

I had specifically requested a Ford van and was given a GMC van. It performed well but I was disappointed not to get what I had been promised. Also, the tank was at 5/8 when I picked up the van. It would have been better if the tank were full since it's easier to return the van with a full tank than a 5/8 full tank. I put more gas in than it needed when I brought it back.

Bruce S.
Grado:

El cliente no dejó un comentario.

Gary J.
Grado:

The castle hills location is fantastic. The staff is great and well trained. Thank you for a great product and great service.

Fred E.
Grado:

Nothing. Very friendly and an awesome oerson was Mrs. Reyes

Randy L.
Grado:

El cliente no dejó un comentario.

Demetrius M.
Grado:

Fantastic service. Great value for the price.

Misden G. | Overall Experience |
Grado:

I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!

Randy L.
Grado:

El cliente no dejó un comentario.

William M.
Grado:

El cliente no dejó un comentario.

Charles W.
Grado:

From U-Haul dispatch an original location was given that once I got there did not accept trailers. In San Antonio, the streets can be quite difficult to navigate with the larger equipment so it is helpful to make sure the site accepts types of equip prior to giving out address. That location helped me locate the drop-off that would accept and it was reasonable, w/in10mi, of the original so I am not out anything. Some customers could be become unnecessarily agitated and thereby demand concessions; best to avoid these simple and small mistakes altogether.

GERONIMO F. | Overall Experience |
Grado:

Thank You

Arturo R.
Grado:

El cliente no dejó un comentario.

William P. | Overall Experience |
Grado:

Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.

alfahad a. | Overall Experience |
Grado:

U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.

Richard M. | Overall Experience |
Grado:

The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.

Demetrius M. | Overall Experience |
Grado:

Great service - professional and helpful. Thanks!

Demetrius M.
Grado:

Great service and support!

PABLO M.
Grado:

It’s obvious this is a busy location. Why would the person in charge have only one staff person on duty on a busy Saturday, near the first of the month, when moves are common? I felt sorry for the agent who was dealing with customers on the phone, while handling in-person customers and checking out equipment.

Scott M.
Grado:

El cliente no dejó un comentario.

javier C.
Grado:

A sign in front of the office for rentals, not storage should be posted. The whole complex looks like a storage. Being on a one way, it is possible to pass it up.

Dax M.
Grado:

I made my reservation online and selected the "smart phone pick-up" option so I wouldn't have to wait in line at this location. I followed all the steps on my phone and then went inside to "Skip the Line" and just grab my keys. I went in, waited a few minutes for a break in conversation so as not to interrupt any customers, and then showed my phone to asst manager/sr rep so I could get my key and leave. He told me that's not how it worked and that I still needed to wait in line because "the online reservation misses stuff". Cue me waiting in line for about 10 minutes and then when I get to the front, I'm helped by a young lady who was new to Uhaul and just started working there. She looks at my phone, asks me my name, and after I tell her my name she hands me the keys. She told me that's all they had to do and sorry for the wait. She was great and very helpful but the guy (asst manager or sr rep) was not at all and basically wasted my time for no reason. If you're going to offer "Skip The Line" programs, you need to TRAIN YOUR STAFF on how they work and don't get annoyed when customers actually use them. I've used U-Haul almost exclusively (moves, tow hitch installations, etc) over the years and this was a real disappointment.

scott P.
Grado:

El cliente no dejó un comentario.

Eliseo M.
Grado:

The location is a mechanic shop, hence the no above, but the uhaul service was great. Thanks

BRITTANI H.
Grado:

El cliente no dejó un comentario.

Theresia L.
Grado:

Alanna is awesome - went above and beyond for this move as well as moves in the past she's helped me with

Martha Q.
Grado:

Very friendly!

Tyrone T. | Overall Experience |
Grado:

Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.

jessica G.
Grado:

I don’t ever write reviews but I absolutely had to just commend this location! I just adored the owner she was not only friendly but very polite & professional! I definitely recommend this location to my family & business friends . I will be a returning customer ! Excellent from start to finish here !

Art M.
Grado:

The lady at the desk was very sweet and nice. We wanted to update our order from a 1-way to a 2-way after we had already picked up the Uhaul, and she adjusted that for us with ease. Not to mention the amazing discount we got.

Gregory M.
Grado:

El cliente no dejó un comentario.

Frank L. | First Impressions |
Grado:

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

jonathan C.
Grado:

When the vehicle would go over 65 mph, the ac would shut off. We told the people where we dropped it off

UBALDO H. | First Impressions |
Grado:

Danny is great! Perfect customer service and went above and beyond his duties to help me.

Paula P.
Grado:

El cliente no dejó un comentario.

Joe V. | First Impressions |
Grado:

Very professional and treated with friendly attitude.

Connie C.
Grado:

Great customer service, Roger was amazing, made my return easy.

Monica C. | Overall Experience |
Grado:

Staff friendly and storage unit and property clean and maintained.

MIKE B. | Overall Experience |
Grado:

Convenient location.

Eduardo A.
Grado:

Nothing

Sergio C.
Grado:

El cliente no dejó un comentario.

Adam G.
Grado:

Dropped off after hours...

John H.
Grado:

El cliente no dejó un comentario.

alejandro m. | Overall Experience |
Grado:

Very nice

Wayne S.
Grado:

El cliente no dejó un comentario.

Kip W. | Overall Experience |
Grado:

The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.

Jose B.
Grado:

Make sure the U-Haul is functioning properly and all components work, if there is an issue let the customer know before it becomes an issue. I rented from you and had problems with the truck 30 mins after I drove off and the front desk associate tells me I notice the ac wasn’t working properly I had to play with it to make it work. Then tells me she’s didn’t get to drive the truck far so she’s not to sure about how it drives. The truck was clearing having issues switching gears and was not safe. For the amount of money I was charged this is unacceptable. The front desk associate told me to see how the truck works and call back I called back 5 mins later and they didn’t answer took them 30 mins to call me back and even that she didn't offer to make it better or find a better truck for me

Tabitha J.
Grado:

Alanna was very friendly, helpful, and accommodating; the facility is nice, and clean. Highly recommend!

INGRID G.
Grado:

El cliente no dejó un comentario.

amanda D.
Grado:

From the moment I made the reservation everyone was very helpful. Though this location was a bit farther but it was worth the drive. I will be using this location going forward. Thank you!

meagan D.
Grado:

El cliente no dejó un comentario.

Daniel P.
Grado:

First time renting a U-Haul, excellent experience. Staff was very friendly, and really saved my bacon in an emergency situation on a Saturday without reservation. 11 out of 10 would definitely recommend

Tricia T. | Overall Experience |
Grado:

N/A

jesus C.
Grado:

Had issues with equipment kept in touch with location all the time.

Bud M.
Grado:

El cliente no dejó un comentario.

Richard M.
Grado:

El cliente no dejó un comentario.

Janette A.
Grado:

El cliente no dejó un comentario.

Kyle T.
Grado:

Waited 45 minutes after scheduled pickup time for the truck to be returned

Shatoree T.
Grado:

El cliente no dejó un comentario.

Wanda K.
Grado:

Connie was excellent!

Manuel R.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

HILARIO B.
Grado:

El cliente no dejó un comentario.

TERESA R.
Grado:

El cliente no dejó un comentario.

Marie E. | Overall Experience |
Grado:

I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn’t reserve a truck but she found one immediately! Fantastic service like alway

Erich M.
Grado:

El cliente no dejó un comentario.

kim M.
Grado:

Customer service was wonderful.

Perry W. | First Impressions |
Grado:

Friendly staff

Mark M.
Grado:

It was too expensive for an in town move. I will not use uhaul again unless a much less expensive alternative is available. I drove to a location to turn in my rental but the listing had not been updated so I had to search for another. Upon arrival to the second location I attempted the return only to find out that I had to drive 15 to 20 minutes to the original location which added to my mileage, fuel cost and overall total.

Janette O.
Grado:

El cliente no dejó un comentario.

Chris H.
Grado:

Great customer service, clean facility and extremely clean van. Thank you!

stephen S.
Grado:

Again, very efficient and clean. I was in and out in minutes.

phillip A.
Grado:

El cliente no dejó un comentario.

Tricia T. | First Impressions |
Grado:

Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.

Scott D.
Grado:

Nothing, keep doing what you are already doing. Alanna Mclellan went above and beyond to provide the best customer service.

Demetrius M.
Grado:

Excellent Service. Clean facility and van. Very professional. Highly recommended.

james s. | Overall Experience |
Grado:

Very clean and convenient location, manager is very friendly.

Andrea C.
Grado:

Very nice staff and helpful. Efficient. Store clean and presentable.

Jordi Y.
Grado:

El cliente no dejó un comentario.

Charles O.
Grado:

El cliente no dejó un comentario.

STEPHANIE B.
Grado:

Guy who helped us (Roger?) was super helpful and nice.

Roger Thomas T. | First Impressions |
Grado:

Everything was explained and a pleasant experience overall

Gabriel D.
Grado:

Forgot his name but I think he deserves the recognition. Person who handed me the truck was an amazing employee.

Jose R.
Grado:

Excellent help

Gary A.
Grado:

Parking outside the gate is a challenge.

Francisco D.
Grado:

El cliente no dejó un comentario.

Mari M.
Grado:

El cliente no dejó un comentario.

ALMA C.
Grado:

Make sure tires are well inflated n milk she could be readern correctly and easily

joboha H.
Grado:

El cliente no dejó un comentario.

Magan P.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

Well I didn’t like the design of the lot, short driveway when pulling in if you have 26’ makes it hard to pull in. Also when having bigger trucks its hard to turn down the narrow corners had to back down to my building.

stoney G.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

lisa r. | Overall Experience |
Grado:

The staff is awesome!!!

Joesph N.
Grado:

El cliente no dejó un comentario.

Kevin J.
Grado:

Not applicable. Everything was awesome.

FLETCHER H. | Overall Experience |
Grado:

Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.

Fletcher M.
Grado:

Better explanation of fuel policy. The gas gauge in the truck was slow in responding to the amount of fuel being added to the tank. I ended up adding double what I needed to get the needle to move and when it did, it was over what was needed to refuel. The manager at the location explained I could have only added 3 gallons based on a chart that was not explained to me. I was told it needed to be at what I left with and not the “amount it would take” to refill on the paperwork. I spent $20 on fuel when it should have been $10 or less. Poor explanation of policy st the time of the rental. The manager stated she could not refund the fuel ovrage as the system had no way to credit me. $10 is not the end of the world but it is the principle behind it.

elizabeth d. | Overall Experience |
Grado:

Very nice and helpful staff!

Gary J.
Grado:

The staff here is wonderful and the location is so convenient for me

Marcie T.
Grado:

Thank you so much you guys are awesome.

REGGIE C. | First Impressions |
Grado:

Location is very close to the airport.

Marylou V. | Overall Experience |
Grado:

Have recommended Uhaul to many people. Was very pleased with their services.

Gwendolyn B. | First Impressions |
Grado:

Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.

elizabeth d. | First Impressions |
Grado:

Manager and employees are all very nice, helpful and friendly!

TAMARA T. | Reservación |
Grado:

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

john g. | Overall Experience |
Grado:

Excellent staff. Very helpful.

yolanda g. | Overall Experience |
Grado:

Na

Ingrakim S. | Overall Experience |
Grado:

Great job

Jennifer T. | Overall Experience |
Grado:

I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!

ANN P. | Overall Experience |
Grado:

Everything was great.

Belinda G. | Overall Experience |
Grado:

Keep up the good work

Samantha R. | Overall Experience |
Grado:

Only planned on storing my things for a month and ended up needing the unit for a while l

JOSE D. | Overall Experience |
Grado:

You guys were always very helpful, and again, thanks for the excellent service..

melinda p. | Overall Experience |
Grado:

Thank you to the staff for a swift departure from our storage unit!

Margaet J. | Overall Experience |
Grado:

Storage unit was great to store my daughter'[s things for her college summer break.

MARIA V. | Overall Experience |
Grado:

excellent staff it was nice stay and was treaty kindly

GAIL W. | Overall Experience |
Grado:

No comments

ANNA F. | Overall Experience |
Grado:

Professional service and courtesy.

Oscar M. | Reservación |
Grado:

I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!

Jean O. | Overall Experience |
Grado:

Facility was outstanding and the staff very friendly.

JOAN C. | Overall Experience |
Grado:

Worst customer service I’ve ever experienced. Also, my storage was broken into and wasn’t notified until a month later and that was because I called to pay my bill. They were careless. Never again.

letty g. | Overall Experience |
Grado:

All staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garza

ANDREA S. | Overall Experience |
Grado:

Great place to rent from! I was very satisfied with the customer services and the storage unit.

BRITANY B. | Overall Experience |
Grado:

The Manager Allanna was so professional friendly and Always Helpful!!!

No reviews have been submitted for this location.

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