Customer Reviews for U-Haul Moving & Storage of Carrier Circle

2,513 reviews

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle, Across from the Verizon offices.)

(315) 883-8000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle, Across from the Verizon offices.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The two Manager at the front desk were great! Quick turnaround and excellent service.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
4.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

anthony c.  |  First Impressions 
Rating:
5.0

Very accommodating and helpful.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Front counter people very nice and helpful. I feel like nothing needs to be changed

chester R. 
Rating:
5.0

Everything was great!

DIAMONDL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I really appreciate the excellent service!! The personal touch with keeping me informed, and just want to say thank you. You all are an asset to the company.

david K. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Kelley C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Brock H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Timothy J.  |  First Impressions 
Rating:
5.0

James was very helpful and accomodating. I don't know the name of the other person working with him, but he was helpful as well. I will certainly rent from this location again

Jason W. 
Rating:
4.0

The staff were very helpful. The mobile app didn't save me any time, and the staff had to complete the process.

Timothy J. 
Rating:
5.0

The equipment used was damaged despite being useful. The personnel at each respective locations were pleasant.

Curtis H. 
Rating:
3.0

Not lie about gas not being at 1/2 tank

SHAQUAN T. 
Rating:
5.0

Customer did not leave a comment.

Mildred F. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
5.0

It is Always a pleasure to rent there and the staff ALL ARE EXCELLENT!!!!!

robert K. 
Rating:
5.0

Once again, I have had a fantastic experience with this location. JD was very helpful to me when I called in a bit of a panic from 3 hours away trying to help my son. Stephanie was a so great when I got there and I truly appreciate their help. I can't thank them enough for the help and highly recommend them to anyone needing rentals. YOU GUYS ROCK!!!!!!

helen S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Excellent customer service.

Evelyn D. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Zyra K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teddy H. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Dil M. 
Rating:
5.0

The gentleman who checked us in was very helpful. He looked at the damage we reported and surmised it was old. We also have a time stamp photo of the hole from when we picked up the trailer.

Helen S. 
Rating:
3.0

Customer did not leave a comment.

Kristine D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Really, nothing. We had a great experience.

ERNESTMARK S. 
Rating:
5.0

Customer did not leave a comment.

Aric-james F. 
Rating:
5.0

Great staff!!! Friendly and efficient. They made sure I understood how the bike rack works and offered for me to come back with the bike on and they would check it. Outstanding customer service!

virginia W. 
Rating:
5.0

This location is my go to place for trailers. They have a class operation there that is better than any other U-Haul location I've dealt with over the past 50 years

MICHEAL C. 
Rating:
3.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and put us at ease.

PHILIP FRANK A. 
Rating:
5.0

Customer did not leave a comment.

karey K. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

James runs a great facility, he has always been very helpful as well as all his employees. I use this facility for rentals of equipment whenever possible.

Gene V.  |  Overall Experience 
Rating:
5.0

The reservation was done by Sadik in Howell, NJ. I never seen such a caring person like Sadik, who tried so hard and long to get the best and the most suitable rental deal for me. It will be because of him that I will always go back to Uhaul. U-Haul company should know what a valuable person they have working for them. He is like an asset to U Haul.

Jeyco T. 
Rating:
5.0

Employee was friendly & efficient! All good, no issues! Best ever truck rental on my part!

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Lindsey M. 
Rating:
4.0

Customer did not leave a comment.

Bernard E. 
Rating:
5.0

Customer did not leave a comment.

Stacey B.  |  Overall Experience 
Rating:
5.0

Great staff and very clean!

James S. 
Rating:
5.0

Nice guy did a great job explaining everything to me. I’m sorry I don’t know his name he was African American

Latawana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney S. 
Rating:
5.0

Customer did not leave a comment.

KYRAN K. 
Rating:
5.0

Customer did not leave a comment.

Chyla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Van was dirty inside and out, smelled like smoke, and tires were dangerously bald. I pointed out the dangerous tires when I returned it. Luckily the roads were dry. I have rented a lot of uhaul and would not rent from this location again.

CHRISTYLYNN M. 
Rating:
5.0

Great experience and great service. Friendly empoyees.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Love your girls here

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

jeidalys o.  |  Overall Experience 
Rating:
5.0

Staff at the counter were exceptional. Very professional and informative.

thomas B. 
Rating:
4.0

Was close to level on gas. Thought it unnecessary to charge me $18 for fuel

Robert H. 
Rating:
5.0

Staff went beyond what I expected , always helpful and understanding, I would use this facility again and again. Thank you for being great

PHYLLIS R.  |  Overall Experience 
Rating:
5.0

Wonderful staff went above and beyond!!!! Would give more stars if I could!!!!

Tyrone R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Excellent customer service Thompson Road is east Syracuse New York

lisa A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Very friendly staff fast and efficient pleasure to work with

WILLIAMJOSEPH B. 
Rating:
5.0

The Experience great small employee is awesome

David L E. 
Rating:
2.0

The heat didn't work. It would come on intermittently, but no heat. With it being 40 degrees out, it got a bit chilly. Passenger door wouldn't stay closed. Found that out on 690. Had to pull over and address that. Took about 20 minutes. Once I got it closed, my wife would crawl out of the drivers side so we didn't have to deal with it again. I'd like to speak to a manager. 315-882-3570. Thanks Adam

Adam V. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

Lloyd R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeidalys O. 
Rating:
5.0

Everyone we worked with was fantastic but

STANLEY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Great staff with so many customers not knowing what they are doing ! They.really help everyone to the best customer service !

MAX D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
4.0

Customer did not leave a comment.

Rodney Z. 
Rating:
5.0

The facility was well lit & very clean. The entire staff was very helpful & pleasant. We found absolutely nothing wrong with this operation! Thank you to all the people involved!

Debra C.  |  Overall Experience 
Rating:
5.0

Nothing keep doing what you are doing

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

VERNON M. 
Rating:
4.0

Wish I had picked up the truck from this location. The personnel at the drop off were knowledgeable and fast. Made it seamless dropping off truck.

ABRAHAM S. 
Rating:
5.0

in and out on a sunday am. how easy for me.

dAVID B. 
Rating:
5.0

Customer did not leave a comment.

Bethany H. 
Rating:
5.0

Customer did not leave a comment.

Donan B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHADAM G.  |  Overall Experience 
Rating:
5.0

Truly appreciated renting from UHaul

john b.  |  Overall Experience 
Rating:
3.0

The only problem I have is the infestation of rodents. I had got a few things (10/23/23) and was greeted my 6-7 mice. I had killed 2, 1 went back in my storage unit & the others ran off. Due to being startled, I drop a box & my great grandmother unicorn snowball broke. I have never seen or dealt with mice in my storage units before & I have rented a storage unit from uhaul like 2-3 times prior to this one. I am so nervous to get the rest of my belongings out, scare to bring the rodents to my new place with me.

Shirelle P. 
Rating:
5.0

Outstanding...

Daniel G. 
Rating:
5.0

The person who returned the trailer before me left all kinds of debris in it. Leaves, tile, a lot of nails and screws. The guy was kind enough to clean it for me. Although the leaf blower he was using needs to be replaced it has no power and taped together so he ended up sweeping it.

Angela L. 
Rating:
5.0

Staff were friendly and helpful.

Chris R. 
Rating:
2.0

It was an awkward experience. When I came back the worker was standing in the drive way staring at me, said he needed the truck then rudely took the keys from me. Didn't say anything else but continued to stare. It made me uncomfortable

Kassandra H. 
Rating:
5.0

Thank You!!

KIMBERLY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda O. 
Rating:
5.0

The people there are so helpful, I was having a terrible day and they went above and beyond to help.

Katherine V. 
Rating:
2.0

Never put the lockbox on U-Haul. Didn't have the appliances dolly.?Had to make several phone calls to try to figure out what to do.Was late in my move.

LISA S. 
Rating:
2.0

Customer did not leave a comment.

Elise S.  |  Overall Experience 
Rating:
5.0

Nothing, excellent service as usual

VERNON M. 
Rating:
5.0

It rained all day on Saturday, 10/7/23, and all items in the truck got wet.

margaret B. 
Rating:
3.0

I would rate excellent, if it wasn't for deceiving, impersonal Jack. Manager Johnson was very helpful, and professional

MARK D.  |  Overall Experience 
Rating:
5.0

Nothing, everything went smooth

VERNON M. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Very nice experience- All quality I would want - I would happily recommend this location. I drove a pickup- I would recommend the gas type be part of the general review for a truck ( gas or diesel) .

Shana E. 
Rating:
5.0

I have no suggestions since every action during my recent visit was great. The Employees, especially Stephanie were professional and helpful.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The guy working on checking out was super nice and professional. Definitely going back to this location for my next truck rental.

Adnan H. 
Rating:
5.0

Stephanie was great and her interaction with me as a Customer was funny and a pleasure. Its nice when you meet someone like her who is professional and also funny.

Richard M. 
Rating:
4.0

Understandably long wait time, seemed understaffed much like the rest of the country unfortunately.

Devin R. 
Rating:
5.0

Customer did not leave a comment.

amy c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly R. 
Rating:
4.0

Clean bright space Attentive staff They have the trucks we need for moves and the supplies we need too Open 7 days and take after hours drop off I always rent from here!

susan K. 
Rating:
3.0

Very old and very noisy truck. Very expensive. Dreadful gas consumption! Very poor value for money paid!

uzo U. 
Rating:
3.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Great service from the staff and she even gave me a convenient space

DANIELLE M.  |  First Impressions 
Rating:
5.0

The greatest staff I ever met, within a U-Haul industry. Excellent!

Lloyd R.  |  First Impressions 
Rating:
3.0

It’s a basic 10 x 10 space, same as most others. Glad I was able to get one

David V.  |  First Impressions 
Rating:
5.0

So far I’ve used this facility 2 times and it is the best storage place to use. Lots of room very accessible. Very affordable. 👍🏻👍🏻. I’ll be back next summer

Gary R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Leshonda A.  |  Overall Experience 
Rating:
5.0

Person that checked me out was excellent sorry that I didn’t catch his name the entire facility was extremely clean and efficient

Donald C.  |  Overall Experience 
Rating:
5.0

Lady at desk was super busy as she was the only one working with a lot of customers however she helped everyone in a timely fashion

Shanette L.  |  First Impressions 
Rating:
3.0

I've used this facility twice and both times, they upsold me because even though I made a reservation, they had run out of the storage unit size that I requested and had to give me a larger unit (and also charged me the price for the larger unit.). There is also a mouse problem and there were quite a lot of mouse droppings (along with dead mouse) in our unit.

Alicia H.  |  Overall Experience 
Rating:
1.0

Rat droppings all over our belongings and in boxes.

Christine N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B.  |  Overall Experience 
Rating:
5.0

Mr. Johnson was great! Walked through how to access facility, security protocols and how to lock the unit. Very detailed and helpful throughout the process.

Robert S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEANNA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  Overall Experience 
Rating:
5.0

Very assistive staff!

KIMBERLY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN R.  |  Overall Experience 
Rating:
5.0

James and his staff were always extremely helpful, friendly and professional.

Kathy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay S.  |  First Impressions 
Rating:
5.0

James was a very helpful person

Gina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica L.  |  First Impressions 
Rating:
5.0

I was very pleased with the storage facility and the staff was very accommodating. I appreciate the fact that the facility is climate controlled. I would definitely use UHaul storage again if the need arises and have already recommended it to others

Jeanne I.  |  Overall Experience 
Rating:
5.0

Pleasant moving in experience. Stephanie was great!

Jamie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelly B.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Jim C.  |  First Impressions 
Rating:
1.0

Reserved truck & storage online was told online with reservation 1st month move in was free. Upon picking up truck it took an 1/2 hour to process contract, so I lost 1/2 of rental time. When arrived at storage facility employee was new and left alone in office did not know how assist me. Another employee walked in and was very rude and kept stressing that I was not getting the 1st month free although I had screen shots of my reservation and the info provided via email.

Makeba B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

The only issue I have is the alarm goes off every time I open up my storage room door. I am checked in so I have no idea why ??

Hollie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  Overall Experience 
Rating:
5.0

Has been our go-to for storage ever since our daughter started college there. Always available and staff always helpful. Will keep coming back.

Mary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

This was the only facility that had the right size room available at a reasonable cost. It provided inside climate controlled and first floor access and security

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Service was remarkable and the person who took care of us was wonderful

Donald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEANNA T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

tahje h.  |  Overall Experience 
Rating:
5.0

Staff and GM very nice place was clean

Jerome W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAKANAETESHA S.  |  Overall Experience 
Rating:
5.0

Pete was GREAT! Super helpful and very pleasant. Thank you!! :)

Nicole C.  |  First Impressions 
Rating:
5.0

Overall great service!

Steve N.  |  Overall Experience 
Rating:
5.0

I felt confident my items were secure during my storage room rental at the Thompson Road, Syracuse location during my 4 month delay of moving.

Lou Elllen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
1.0

Mice damaged and left droppings in all of my belongings. I had to throw out clothes, furniture, rugs etc. My child found a dead mouse while moving out of unit and a mouse was live and well when I went to remove my lock and clean unit out. Staff (managers) were not understanding to the situation and did not respond to emails/calls or help in anyway.

Shy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne K.  |  Overall Experience 
Rating:
5.0

All the employees are amazing!

kristen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel D.  |  Overall Experience 
Rating:
5.0

Excellent service

Gerald s.  |  Overall Experience 
Rating:
5.0

I want to commend James, the manager...he was always pleasant & could easily figure out a solution (when the UHAUL 800 number made mistakes, over & over!). He went above & beyond when my moving crew, along with myself, left behind slats for an antique bed. He placed them in a Safe area vs the dumpster.. it took me a couple of days to even realize they were missing. I'd use this facility again in a heart beat. I'd like to mention Jack too...he searched high & low, including the dumpster on my behalf.

RENEE S.  |  Overall Experience 
Rating:
3.0

my complaint is the cost.

Kimberly C.  |  Overall Experience 
Rating:
4.0

We were able to access what we needed, as well as the movers were able to access what they needed in a timely manner. The price is reasonable and we were satisfied. Thank you so much for what you provide for the community Karyn Herrmann

Karyn H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayson D.  |  Overall Experience 
Rating:
5.0

Employee Peter Arnold was very very helpful!

lori v.  |  First Impressions 
Rating:
5.0

All I’m waiting for is a free month on my storage sense I used the uhaul and my money back from returning the truck in two hours

kristen s.  |  First Impressions 
Rating:
5.0

James Johnson was a great host!

Gerald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

misti f.  |  First Impressions 
Rating:
5.0

Mr. James Johnson and Ms. Cassy Lopez were exceptionally helpful and supportive during a very difficult period for me. Having left deplorable living conditions with my former roommate and having difficulty finding a new apartment, I spent two months in a hotel uncertain of what the next day would bring. Mr. Johnson and Ms. Lopez were supportive, reassuring and informative. Indeed, they helped me through to the other side. Now I have found a new home and will forever be grateful to the wonderful staff of U-Haul of Thompson Road. Thank You.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina S.  |  Overall Experience 
Rating:
5.0

professional and help entering building

Scott M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorrie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie L.  |  First Impressions 
Rating:
5.0

The U-Haul team were friendly and helpful.

Lila N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

Very professional and Courteous

RICARDO B.  |  Overall Experience 
Rating:
5.0

Great people

John K.  |  Overall Experience 
Rating:
1.0

Mice droppings and my plastic bags were chewed in by mice

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marylyn A T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANAISAARGENTINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellie D.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful from the start!!!

Clifford H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel c.  |  First Impressions 
Rating:
5.0

The rent is a bit high

Lenworth D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BEKIANNE C.  |  Overall Experience 
Rating:
4.0

Everything was fantastic. The only issue was with a couple of the bay doors not available. It appears they needed repairs.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loisa O.  |  Overall Experience 
Rating:
5.0

Everything worked out great for a 3 month storage

Mary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

We forgot our key James at the Thompson circle location was so helpful

STEPHEN M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Peter Q.  |  Overall Experience 
Rating:
5.0

It was a large facility clean environment. The rental rate was better the several other storage facilities in the area. The automatic garage doors were a little problematic Other the that no problems. It was a great service and will use it again.

Gary R.  |  Overall Experience 
Rating:
5.0

We had a wonderful experience. This was our last move-in at Syracuse so we do not have additional storage needs. We will recommend this facility to others as it is close to the university, clean, and secure. Thank you.

Alicia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakiya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gongfang H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phaedra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Megan B.  |  Overall Experience 
Rating:
5.0

Easy online reservation, smooth check in and the staff was extremely helpful showing me the facility and how to get into my storage unit.

Jesse J.  |  First Impressions 
Rating:
5.0

Used storage for a year. Great rate, friendly and responsive staff.

Khadean M.  |  Overall Experience 
Rating:
5.0

The staff was wonderful.! Especially James!

PENELOPE L.  |  Overall Experience 
Rating:
5.0

Thank you !

jerry R.  |  Overall Experience 
Rating:
5.0

Very helpful staff that took extra time to familiarize me with their facility.

BOC D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruth p.  |  Overall Experience 
Rating:
5.0

This is our first experience with U-haul and storing things for our college age child. I didn't know a lot about the process and James was very helpful.

Megan B.  |  First Impressions 
Rating:
5.0

Everyone working there was really nice and helpful.

Casey K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Favor E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  First Impressions 
Rating:
4.0

The facility seems very well maintained and secured, the guy there was very nice and as helpful as he could be being the only guy on. Could tell he was a little overwhelmed but he did an excellent job maintaining professionalism and getting the job done. Could have used a little more guidance on how things work moving forward such as how payment works but it's nothing that we can't call on to find out. Working in retail I try to be more considerate and aware of situations as there are people who are rude and expect "fast food" type service everywhere they go and don't realize things take time and there were a few people like that in the time frame we were there and the employee managed it very well. Overall was a smooth experience.

Austin Y.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff.

Christopher D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  First Impressions 
Rating:
5.0

Quick n easy. Friendly reception, assisted with last minute changes to a larger storage capacity. I love the fact that the storage units are inside n climate control, which by the way, is at an Xtra low cost fee, convient hours of entry, bathroom on site, Loading Carts w/wheels, for usage😊 1st Month free, appreciated the perk. Pricing was a bit lower than the average but very clean and efficient for my personal storage needs. Thank You U-Haul, Your the Best. Thompson Rd Location!

Sondra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rylea R.  |  First Impressions 
Rating:
5.0

Everyone here is extremely helpful

peter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyza y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

Great 👍

MICHAELP P.  |  Overall Experience 
Rating:
5.0

James couldn't be any more helpful! He is an asset to your company and you should be so grateful he is with your family! I will recommend your facility to everyone. Thanks Bob Prove

robert p.  |  First Impressions 
Rating:
5.0

Just one incident, where there was a mixup in payments, but Mr. Johnson resolved that and I was very satisfied. Everytime i had to go the staff was excellent, would I use UHaul again, YES1!!

Phyllis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ P.  |  Overall Experience 
Rating:
3.0

There was mouse crap all over my furniture chair.

Paris B.  |  Overall Experience 
Rating:
1.0

lol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn’t have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy d.  |  Overall Experience 
Rating:
3.0

Great facility as far as storing your belongings, staff not so much. There were times I came and couldn’t find staff on site for assistance

TAJOURA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frankie c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chaonaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean A.  |  Overall Experience 
Rating:
5.0

No complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANISHA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dibyendu d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Capri t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEYANIRA H.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Ron F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBORAHL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine p.  |  First Impressions 
Rating:
3.0

Wait times at the front desk were sometimes ridiculously long, but workers were very nice.

KELVIN B.  |  Overall Experience 
Rating:
5.0

Great staff, friendly and helpful

PAUL B.  |  Overall Experience 
Rating:
5.0

Due to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.

La Rue V.  |  First Impressions 
Rating:
5.0

Always a nice experience

Michelle L.  |  Overall Experience 
Rating:
5.0

Wonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .

Khadean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Online Move In 
Rating:
5.0

I am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.

LORIANN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Besides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.

IKA K.  |  Online Move In 
Rating:
5.0

I had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.

SHERRYM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
3.0

Computer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.

RYAN M.  |  Overall Experience 
Rating:
5.0

Stephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.

Theresa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

The employee was very helpful and did a amazing job, multitasking from counter to outside help.

ERICKAA A.  |  Online Move In 
Rating:
4.0

I stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.

Sadie S.  |  First Impressions 
Rating:
4.0

All the people were helpful

STEVENB S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daud A.  |  First Impressions 
Rating:
3.0

No comment

mary L.  |  First Impressions 
Rating:
5.0

The manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.

PAUL B.  |  First Impressions 
Rating:
5.0

Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly

Terry M.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and friendly and knowledgeable

Terry M.  |  Overall Experience 
Rating:
5.0

The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family

IKAROSA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  First Impressions 
Rating:
4.0

Found everything to be clean and convenient

Edward W.  |  First Impressions 
Rating:
4.0

Storage rooms were farthest possible from loading dock, but facility was clean and well managed.

Collin A.  |  Online Move In 
Rating:
5.0

They were great! Like new facility

Emily M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xiao l.  |  First Impressions 
Rating:
5.0

The staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++

THOMASPATRICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne C.  |  First Impressions 
Rating:
5.0

James is very respectful, knowlegeable and always willing to help. Good associate

Jacqueline S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer service is exemplary!

Debra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TEVINRAMEL KENNE S.  |  Overall Experience 
Rating:
1.0

Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.

Deborah J.  |  Online Move In 
Rating:
4.0

Best customer service..Great communication and follows thru with their service.

Renee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  First Impressions 
Rating:
5.0

The marks above say it all. Not one iota of a complaint.

Bradley Y.  |  Overall Experience 
Rating:
2.0

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yara m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savanna K.  |  Overall Experience 
Rating:
5.0

Friendly people, very clean offices and storage area. No negative issues.

Bradley Y.  |  First Impressions 
Rating:
5.0

Best experience I have had with uhaul.

Christopher R.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was awesome, knowledgeable and friendly

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ninoshka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  Overall Experience 
Rating:
5.0

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ika K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Jonthan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana w.  |  First Impressions 
Rating:
5.0

A very well ran and clean facility

michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHOSHANAR M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Twana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen L.  |  Overall Experience 
Rating:
5.0

This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

MICELLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  First Impressions 
Rating:
4.0

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

Robyn M.  |  Overall Experience 
Rating:
1.0

I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiegist A.  |  Overall Experience 
Rating:
5.0

Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

Gretchen H.  |  First Impressions 
Rating:
5.0

The best service at the most difficult times.

Alexis S.  |  First Impressions 
Rating:
3.0

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

Brystal N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICELLE L.  |  First Impressions 
Rating:
5.0

couldn't have been better.

David W.  |  Overall Experience 
Rating:
5.0

Friendly and efficient- great operation!

linda a.  |  Overall Experience 
Rating:
5.0

everyone was courteous and professional. very pleased.

David W.  |  First Impressions 
Rating:
5.0

The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

kristen s.  |  First Impressions 
Rating:
5.0

Your personal were pleasant and helpful.

PAUL S.  |  First Impressions 
Rating:
5.0

The facility is clean. The staff was professional.

James R.  |  First Impressions 
Rating:
5.0

Best, cleanest, nicest employees!

Kori S.  |  Overall Experience 
Rating:
5.0

The staff at the Thompson Rd location is always amazing.

Linda C.  |  First Impressions 
Rating:
4.0

very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Michael A.  |  Overall Experience 
Rating:
3.0

Not at this time.

Lila N.  |  Overall Experience 
Rating:
5.0

Very helpful, great location and facility

marta r.  |  First Impressions 
Rating:
5.0

Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Faith S.  |  Overall Experience 
Rating:
5.0

I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Steven M.  |  Overall Experience 
Rating:
5.0

They are the best !!!! 👍😊 Thank you so much!!!

Lilibelle T.  |  Overall Experience 
Rating:
3.0

Slow service, never enough employees to assist, overpriced

gary b.  |  Overall Experience 
Rating:
5.0

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Chris M.  |  First Impressions 
Rating:
5.0

Very Happy with the storage unit

Michelle L.  |  Overall Experience 
Rating:
5.0

Very helpful and very knowledgeable and so nice! Thank you!

Lilibelle T.  |  First Impressions 
Rating:
1.0

Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Teniesia H.  |  Overall Experience 
Rating:
5.0

We greatly appreciate the free month that same with a trailer rental. It was a life saver!

Susan R.  |  Overall Experience 
Rating:
5.0

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  First Impressions 
Rating:
5.0

Great customer service and immaculate premises.

Susan R.  |  First Impressions 
Rating:
5.0

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

mellisa c.  |  First Impressions 
Rating:
5.0

Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

Michelle L.  |  First Impressions 
Rating:
5.0

We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan c.  |  Overall Experience 
Rating:
5.0

Kori Gray was very helpful and professional. The facility is clean and dry.

susan b.  |  First Impressions 
Rating:
5.0

Move in was swift and easy :) .

Oretha S.  |  First Impressions 
Rating:
5.0

Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Owen M.  |  First Impressions 
Rating:
5.0

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Jackie B.  |  First Impressions 
Rating:
5.0

The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

Carlotta B.  |  First Impressions 
Rating:
5.0

Staff was excellent

LINDA C.  |  Overall Experience 
Rating:
4.0

The people that work there are very help full. Will use this facility again.

david c.  |  Overall Experience 
Rating:
5.0

This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Heather G.  |  Overall Experience 
Rating:
5.0

I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.

Patricia T.  |  Overall Experience 
No reviews have been submitted for this location.

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