Customer Reviews for U-Haul Moving & Storage Of Carlsbad

4,326 reviews

6175 Paseo Del Norte   Carlsbad, CA 92011
(& Palomar Airpt Rd)

(760) 929-0425

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 929-0425

6175 Paseo Del Norte
Carlsbad, CA 92011
(& Palomar Airpt Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

extremely helpful staff made the move very easy and stress free

Anna Rados  |  First Impressions 
Rating:
5.0

service was great. Super efficient!

DORTHEA HINRICHS 
Rating:
5.0

as always, thank you.

TIM BERTRAND 
Rating:
5.0

Bri was wonderful to work with. Friendly, straightforward, and informative.

Vanessa Hill  |  First Impressions 
Rating:
5.0

Nothing. Service and product was outstanding

Shawn Cassidy 
Rating:
5.0

Customer did not leave a comment.

Mindaugas Jurkunas 
Rating:
3.0

Customer did not leave a comment.

Kassandra Aragon 
Rating:
5.0

Customer did not leave a comment.

CLAIRE WATSON 
Rating:
5.0

We appreciate the flexible contract too, rather than having to commit to a particular extended duration

David Sandburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsita Faley 
Rating:
5.0

Keep it up

Chul Noh 
Rating:
5.0

Carlsbad is my preferred location. They provide excellent customer service. Very friendly people. Thank you!

Craig Squires 
Rating:
5.0

Customer did not leave a comment.

BRADLEY PALMER  |  First Impressions 
Rating:
5.0

The gal who helped us was on top of everything and very efficient- she made our experience easy and nice.

kim estes 
Rating:
5.0

To many price increases…sometimes twice in a year.

Robert Crider  |  Overall Experience 
Rating:
5.0

No comments at this time, Bre made everything super easy, we appreciate her! Thank you.

Jordan Spinks 
Rating:
5.0

Customer did not leave a comment.

RYAN DONNELLY 
Rating:
5.0

The Manager, Sonya, ALWAYS welcoming and makes my rental experiences positive. She had my vehicle clean, gased, and ready for my scheduled pick up. She is very professional and knowledgable, and took me through the Rental Contract and answered all my questions. No need for improvement; just keep Sonya in her leadership and management role, and let her do what she does best...TAKING CARE OF HER UHAUL CUSTOMERS!

Dan Lunsford 
Rating:
5.0

Customer did not leave a comment.

Edmond Avanesian 
Rating:
5.0

Customer did not leave a comment.

Michael Marx 
Rating:
5.0

Always excellent customer service and great vans!

Madeline Blain 
Rating:
5.0

Customer did not leave a comment.

Shirley Moore 
Rating:
5.0

My only disappointment was, I arrived at 7am on Sunday to move items out and you were closed. Waited 10 minutes to no avail.

Lynn Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Garbrecht 
Rating:
5.0

Customer did not leave a comment.

Robin Kemp 
Rating:
5.0

This is my preferred location. The staff always go above and beyond to provide excellent service. Thank you!

Craig Squires 
Rating:
5.0

Customer service at this location exceeded our expectations. Was the most seamless and convenient part of our move. Would recommend to anyone moving in the area.

Mindy Livesey 
Rating:
5.0

Very efficient pick up and drop off. We were very pleased with how easy it was. thank you

Kimberly Berry-Divinagracia 
Rating:
5.0

Positive experience

Cristian Martinez 
Rating:
5.0

Great and caring staff. Very efficient process.

Evan Stafford 
Rating:
5.0

Customer did not leave a comment.

Andrew Barbara 
Rating:
5.0

Customer did not leave a comment.

Anna Barrett 
Rating:
5.0

Customer did not leave a comment.

Luis Herrejon 
Rating:
2.0

The van I rented required a locksmith to change the ignition key on a vehicle the had 4009 miles on it. I had to wait 3.5 hours.

Mark Melillo 
Rating:
5.0

A pleasure …. Walking in the door! Very professional and kind.

Barbara Jansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nuri Ozkan 
Rating:
4.0

The only issue I have is the drop location was changed adding additional charges. Can you credit the extra charges back.

David Gardoni 
Rating:
5.0

Customer did not leave a comment.

Emanuel Esteban Bertolini 
Rating:
5.0

Customer did not leave a comment.

Tim Barker 
Rating:
5.0

The pick-up and drop-ff was seamless. Both servicer representatives were superior and attentive, went through instructions and were a pleasure to work with. I cannot recommend this location enough to others. This was the easiest pick-up and drop-off I have ever experienced. I am so thankful for this service and location. Thank you for having such great staff.

Chuan Lan 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RIVERS  |  Overall Experience 
Rating:
5.0

Great customer service.

JORDAN CASSIDY 
Rating:
5.0

Extremely efficient operation. Will use again for future truck needs.

Michael Hartogs 
Rating:
3.0

It's not really good or bad. Just get the rental and get out of there before they chase you out with a pitchfork and you'll be good.

Spencer Schoell 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
2.0

Most of the employees were very nice and helpful except for ONE, when I attempted to ask on the garbage and dumping services, the old man rudely interrupted without letting me finish and yelled “NO” in my face then said “AND I DONT KNOW WHERE YOU CAN TAKE ANYTHING TO DUMP” I was shocked as I had been told by prior employees that you could pay a fee to use the dumpster for unwanted items. All in all completely ruined my experience and made me grateful I was leaving the facility with my items.

Bryan Gonzalez  |  Overall Experience 
Rating:
4.0

All good.

Donald Steven Heinze 
Rating:
1.0

The truck was absolute garbage. Horrendously maintained, and dirty as all hell. It was banged up and I had to take videos all over the truck so I could feel like I was safe against you coming against me for damages on a truck that has already driven over 170,000 miles. The steering rack is about to go, the alignment was terrible, you definitely have heavy carbon build up along all your intakes, and the truck averaged 5mpg when empty. Such low power. And for the actual service itself - your employee at pick up told me I could drop off after hours. So I extended my rental based on that information. Then your next day employee calls me and tells me this has never been possible, and I need to return my truck early. Even though I already paid for an extension. I bring the truck back on time, and find her drinking in the back. Drinking on the job? Nice. When I called to learn more about the early return, she couldn't be reached. I even called national dispatch and they couldn't reach her. They promised me she would call me back. Nope. Never did. Probably drinking. Can't wait to share this with everyone.

Alden Hozouri 
Rating:
5.0

Booked rental on line. Did check in on line. Truck was ready for pick up on time. Very easy and convenient way to rent a truck to transport stuff. THANK YOU for a great moving experience

LISA MOALLEMI 
Rating:
5.0

Customer did not leave a comment.

NANCY HORWIN 
Rating:
5.0

I am especially pleased about the hours of access.

William Maltsberger  |  First Impressions 
Rating:
5.0

Great Service. Friendly staff.

james edwards 
Rating:
5.0

My agent was great she was quick and thorugh. I could not ask for anything better.

Eddie Villaruz 
Rating:
5.0

Very good experience. All went very smooth.

John Kaufman 
Rating:
5.0

Customer did not leave a comment.

Amit Majithia 
Rating:
5.0

Customer did not leave a comment.

Craig Mills 
Rating:
5.0

Customer did not leave a comment.

Neil Longhurst 
Rating:
5.0

Customer did not leave a comment.

Alexander Beretz 
Rating:
5.0

Very pleased with my uhaul service

Robert Convoy 
Rating:
5.0

By far the best Uhaul I’ve ever been to. The experience was seamless from start to finish. I’m serious too—I would never have expected it, but whoever is in charge of this branch and the employees are absolutely crushing it.

Jonathan Lajoie 
Rating:
5.0

Customer did not leave a comment.

Leland Urdy 
Rating:
2.0

Personnel met me outside and lacked any kind of interpersonal skills. No inquiries about the experience just the bad news that I'd exceeded my mileage limit by 18 miles and the charge would be $18.

Chris Whitmore 
Rating:
5.0

Great rental experience

Adama Diatta 
Rating:
5.0

Wonderful throughout the whole process!!

Kristen Cohn 
Rating:
3.0

Both times I walked in, no one was around to help. Had to wait quite awhile to find someone to help me

Gabriel Hearn 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez 
Rating:
3.0

- I asked to park my car at the location and was told there was no parking, that I would have to find street parking in an adjacent neighborhood. For a multi-day rental this is not convenient or secure. It would be helpful to put this information online. - The convenience of the location is the primary reason I would refer this Uhaul to anyone - The van did not have a functioning radio - The dropoff was very easy, the attendant was very friendly.

Christopher Miller 
Rating:
4.0

Customer did not leave a comment.

Justin Gaynor 
Rating:
5.0

The gentleman at the store was So helpful and friendly! Not just to me, but to everyone.

James McCullough 
Rating:
5.0

Staff made pickup and drop off very easy and quick. Best experience I’ve had

Robert Vaughan 
Rating:
5.0

Customer did not leave a comment.

Jessica Janc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariano ruperto Carrillo 
Rating:
1.0

No drop box for keys but is a mobile pickup and return location?

JOSEPH APLIN 
Rating:
5.0

Awesome facility and Sonya is the best!

Marcus Norris  |  Overall Experience 
Rating:
5.0

As always the service and the equipment were great. Thank you

Bradley Palmer 
Rating:
5.0

Customer did not leave a comment.

MARY ANN MARCELLO 
Rating:
5.0

Customer did not leave a comment.

Jeremmiah Reynolds 
Rating:
4.0

Customer did not leave a comment.

CHRIS HAINES  |  Overall Experience 
Rating:
5.0

Everything was excellent about my truck rental experience. My only suggestion is that it would be helpful to ensure that the gas tank is more than only 1/4 filled upon pickup.

Jerald Feitelson 
Rating:
5.0

Customer did not leave a comment.

Richard Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Millen 
Rating:
5.0

Customer did not leave a comment.

Kelvin Le  |  Overall Experience 
Rating:
5.0

The young woman who helped me with my reservation was so efficient and made this such an easy process. Thank you.

Rebecca Patterson 
Rating:
5.0

Customer did not leave a comment.

Till Paris 
Rating:
5.0

We had a very good experience. The people who run the facility are helpful, clear and pretty accommodating. And fast! 😊

Camille Cloutier 
Rating:
5.0

Customer did not leave a comment.

Earl Hugh Marshall 
Rating:
5.0

Great uhaul location - the manager (Sonya) was very helpful and incredibly efficient!

Anna Desantis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Martin 
Rating:
5.0

Extremely happy with the whole experience!

TERRI TORRES 
Rating:
5.0

All good to great

Ricky Brown 
Rating:
5.0

The staff are great to work with They are A1+ But there is no side street parking Which is not their fault

Mary Baumer 
Rating:
5.0

The staff knowledgeable and explained the uncompleted contract and errors for what my needs were so I could correct them thank you so much carlsbad uhaul staff is friendly & facility clean and organized.

Norman Lasua 
Rating:
5.0

Customer did not leave a comment.

Mario Fernandez 
Rating:
5.0

Customer did not leave a comment.

Erik Poulsen 
Rating:
5.0

I am so pleased, everything was perfect Very polite and efficient Thank you !!!

Robert Morgan 
Rating:
5.0

Nothing everything was great staff was great helpful couldn’t have had a better experience

kevin dougan 
Rating:
5.0

Customer did not leave a comment.

Felix Ugalde 
Rating:
4.0

Customer did not leave a comment.

Steve Scoville 
Rating:
5.0

The place is organized. The Van I rented was in great shape and very clean. The lady who helped me was pleasant, courteous, and efficient.

Idalia Parra 
Rating:
5.0

I believe her name was Sandra? But she was amazing!!!

Paige Sparks 
Rating:
5.0

Customer did not leave a comment.

Richard Rios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ostrove 
Rating:
5.0

Customer did not leave a comment.

Kirsten Uchitel 
Rating:
5.0

Sonia and Robert were wonderful to work with! Sonia went over all the details thoroughly with me Robert had my truck ready to go just before I came out! Great team...very satisfied with this company!

Mary Baumer 
Rating:
5.0

Customer did not leave a comment.

Juan Larios 
Rating:
5.0

Not enough parking for my car to park. The person on duty was very nice and helpful.

carol tager 
Rating:
5.0

Customer did not leave a comment.

Fatima Ahmed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela DiDio 
Rating:
4.0

Smooth process

Enzo Patouhas 
Rating:
5.0

Thank you!

Thomas Dawson 
Rating:
5.0

Great experience. The girl I dealt with was fantastic.

Steven Squadere 
Rating:
5.0

Customer did not leave a comment.

Jamie Ratti  |  First Impressions 
Rating:
5.0

Excellent service….thank you.., will finitely use you again …. You made the move easier !

Pam Foreman 
Rating:
5.0

Customer did not leave a comment.

Shawn Larson 
Rating:
5.0

Customer did not leave a comment.

Roksaneh Rezvan 
Rating:
5.0

Sonya and the entire team are awesome!

Seth Vans 
Rating:
4.0

nothing, it's fine

KIRK LARSON 
Rating:
5.0

Customer did not leave a comment.

Hannah Pearson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nic Glazer  |  Overall Experience 
Rating:
5.0

The staff and processing was great...nothing I can think of to improve

Mary Baumer 
Rating:
5.0

Customer did not leave a comment.

carla pennington 
Rating:
5.0

Super easy to set up and move in! Facility is clean and seems very secure

Kelly Goonan  |  First Impressions 
Rating:
5.0

Thank you Sonya!!! You made the move in process extremely easy :)

Lauren Weber  |  First Impressions 
Rating:
5.0

I’ve been a customer since 2012 and have never had any issues with the staff or the facility.

RAYMOND FLOJO DIZON  |  First Impressions 
Rating:
5.0

Amazing place with amazing people. Each time I went in with a question or needed help, all staff were super friendly and helpful. If you need storage, go here.

Margaret Pozzo  |  Overall Experience 
Rating:
5.0

Amazing place with amazing service. Such lovely people who work there who really strive to find solutions and be customer friendly.

Margaret Pozzo  |  Overall Experience 
Rating:
5.0

The best storage and service , ever.

John Gormally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamsuddin Kadre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette Venezia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Holguin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter hughes  |  Overall Experience 
Rating:
5.0

Sonya was professional and friendly. We look forward to doing business with Uhaul in the future.

Patricia Stanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Jarnagan  |  Overall Experience 
Rating:
5.0

The owners were always friendly and courteous.

Isabel Vargas Brodsky  |  Overall Experience 
Rating:
5.0

Reasonably priced and easy to use!

Heather Meese  |  Overall Experience 
Rating:
5.0

The uhaul app could be more user friendly

Daniel P Browne  |  Overall Experience 
Rating:
5.0

Chris was very nice and had great customer service. There was an older woman there but I can't remember her name she was amazing , funny, and very helpful.

deshona Pough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAYMIE ROACH  |  First Impressions 
Rating:
5.0

They were always more than just helpful, and through the time I knew them they became trusted friends. I would recommend them and this I facility to anyone

Nadia Ann Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Beck  |  Overall Experience 
Rating:
5.0

Amazing and helpful manager and staff. Always returned phone calls in a timely manner, very much appreciated her extra attention to detail. We accidentally left items in hallway by our unit, Manager called to let us know and she secured items for us until our return. Great location, always clean and secure! Thank you

Suzanne Lerner  |  Overall Experience 
Rating:
5.0

The guy who created my account there was incredibly helpful.

SANDY EULITT  |  Overall Experience 
Rating:
1.0

Climate controlled unit I reserved was given away to someone else. I was offered a larger unit without climate control. Didn’t have a choice but to take it as the uhaul truck I rented needed to be returned. No effort was made to make me whole. A classic bait and switch.

Blake Milne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alec Morison  |  Overall Experience 
Rating:
5.0

Nice facility.

Jay Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjorie Abrams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell Seto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN PRIMACK  |  First Impressions 
Rating:
5.0

Excellent experience except when waiting for other customers to rent their storage units AND truck at the same time. Need to be able to help at least two customers at the same time.

RONALD GEORGE RANSON, JR.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Huffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Knapick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alec Morison  |  First Impressions 
Rating:
5.0

We have been with this company for 20 years they have always been helpful

BRIAN URBIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Mabry Scollard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Bailey  |  Overall Experience 
Rating:
5.0

Chris was PHENOMENAL. Super friendly, helpful, fast and efficient. Excellent experience with him.

SANDY EULITT  |  First Impressions 
Rating:
5.0

Staff were extremely helpful.

Harve Meskin  |  Overall Experience 
Rating:
5.0

... I appreciate 🙏 U-Haul Self Storage more than any of the other one's out there. And, I've tried quite a few, over many moons. Consistently, The Best Hours you can access your goods & Business equipment and/or alway the Best Price. Period. Sincerely yours, Steven Dayvis ~

Steven Davis  |  First Impressions 
Rating:
5.0

It was such a clean and secure storage unit. I highly recommend it I would’ve never left it, except it was too far away after I moved.

Joan Higman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Macleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE MONTGOMERY  |  First Impressions 
Rating:
2.0

Gate card never works and the office employees are always late. We and the movers had to wait an hour.

Kevin William Thon  |  Overall Experience 
Rating:
5.0

Staff is always helpful and nice!

Steven Blue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Leber  |  First Impressions 
Rating:
5.0

Chris did a fantastic job with my reservation and made sure all my needs were met. Sonya also did a wonderful job with my truck return and storage unit contract. Both we’re knowledgeable, professional and efficient. I highly recommend Uhaul Moving & Storage of Carlsbad!

Anne Heavener  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Bounds  |  Overall Experience 
Rating:
5.0

The staff was extremely patient with me during this move. Bri was the first and most often staff member with whom I interacted. and She stayed late to process my reservation even though she had a child needing to be picked up from the caregiver. She was direct and clear with the rules options,, and expectations. exoectations. Her and the rest of the staff knew their jobs well and were all friendly, professional and efficient. I am likely one of the top worst cases they have dealt with because of my poor planning and poor time management. I have been so bad that they might have thought I was sent by corporate as a "secret shopper" to put them through the ultimate test dealing with the worst kind of customer ever. U-Haul is fortunate to have such a stellar staff. I assume another of credit needs to go to the manager who has been there 20+ years.

Todd Budde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alistair Patterson  |  First Impressions 
Rating:
3.0

Very rude “supervisor” named Sonia that didn’t even acknowledge or speak to me directly, instead spoke with a fellow employee about my situation, in my presence, with a condescending and unprofessional tone. Then she huffed and puffed out of the building.

Kristen Stevens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly BATH  |  Overall Experience 
Rating:
5.0

If one needs to secure extra storage in Carlsbad, CA then the Paseo del Norte UHaul is the recommended place to come. I trusted Sonia and her family with my stored items as a long time customer. The facility is well located with easy access, always maintained and clean, and the staff were efficient, responsive and courteous. I bought a lot of moving supplies from them ! Highly recommend! ⭐⭐⭐⭐⭐

Lelia Carnevale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn Kenning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA HOWARD  |  Overall Experience 
Rating:
5.0

Loved the staff

Sydnie Ramos  |  First Impressions 
Rating:
5.0

Very well-run facility. AND very busy especially on weekends. The rising price of many things put us in a position to try and save money. That was the reason to give up the space.

DAVID JOSEPH LOEW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Canfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayle Greenlee  |  Overall Experience 
Rating:
5.0

My only challenge was finding a phone number directly to the office.

Angie Hagan  |  Overall Experience 
Rating:
4.0

The only change I would ask for is the ability to prorate upon move out :) and I do feel like length of time between rates increasing was too short. Otherwise great experience all times I’ve rented with you. Thank you

Noelle Alexandra Mietus  |  Overall Experience 
Rating:
5.0

The staff went out of their way to be helpful!

Harve Meskin  |  First Impressions 
Rating:
5.0

Very easy to obtain storage or rent a truck. Employees have positive attitudes and work very hard.

Thomas Bowden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Bowden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Decker  |  Overall Experience 
Rating:
5.0

Very fast and easy and super convenient with the on-line service.

Thomas Bowden  |  First Impressions 
Rating:
5.0

U-Haul on Paseo Del Norte is the most efficient and friendly storage facility I have ever been to. And unlike other facilities - my items stay clean and dust free.

John Greelis  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Debra Mazzuca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Narducci  |  Overall Experience 
Rating:
5.0

Breanna is an awesome Uhaul employee. She is smart, fast, and accurate. I have been to other Uhaul locations, they were slow. They took them about 45-60 minutes to complete my order (truck rent or trailer rent). Breanna can get it done in 15 minutes. I would come back again if I'm in this town. Thanks Breanna!!!

Charles Rock  |  Overall Experience 
Rating:
5.0

Sonya Decatur was very professional and helpful—Thank you!

lana antione  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry Blain  |  Online Move In 
Rating:
1.0

I am still waiting for a manager to contact me about the situation and my experience with UHAUL.

Lionheart Doyle  |  First Impressions 
Rating:
5.0

We appreciate the cleanliness and security this uhaul storage gives us we’ve used them plenty throughout the years and will continue to do so when the need arises. Great facility. Great staff.

Sarah Gonzales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Caruso  |  First Impressions 
Rating:
5.0

Facility is clean and easy to access. Everyone here is AMAZING and helpful. I cannot recommend them enough!! Thanks to the entire team.

Dan Nadir  |  Overall Experience 
Rating:
5.0

Well managed and friendly service.

Joseph Leonard Dekarr  |  Overall Experience 
Rating:
5.0

Love these guys. Always friendly, accommodating and helpful. Been a customer for 17 years, and looking forward to another 17!

JAMES ALAN SCHULTE  |  First Impressions 
Rating:
5.0

The staff is top-shelf, can't help enough!

Gary Foley  |  Overall Experience 
Rating:
5.0

Both ladies that helped me with my storage unit were terrific. Efficient yet friendly. 2 thumbs up!

MARK FELD  |  First Impressions 
Rating:
5.0

Everything was great from the first day I received storage unit. The employees are so nice and helpful. I never had any issues. Everything was seamless.

Nolan Oller  |  Overall Experience 
Rating:
3.0

Too expensive!

Scott Michaels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT JACK WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Healy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA NEUMANN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Eggert  |  First Impressions 
Rating:
5.0

I have rented various-sized units here for over eight years. I've found the facility to be spotless, the staff pleasant, efficient and helpful, the hours and access perfectly convenient (especially compared to some other facilities in the area). Highly recommended!

Anne Victoria Warner  |  Overall Experience 
Rating:
5.0

Sonja is absolutely amazing. She’s one of the hardest workers I’ve ever seen and she’s always so extremely kind. I highly recommend this storage facility to everyone.

MATTHEW GOBLE  |  Overall Experience 
Rating:
5.0

C O N V E N I E N T C L E A N S E C U R E Sonja, the manager and her team were wonderful to work with!

Randal Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arms Yongyuth  |  Overall Experience 
Rating:
5.0

Amazing staff, very helpful and kind!

Alyssa Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keyon Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Bounds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Meese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Palmer  |  First Impressions 
Rating:
5.0

The carts and elevator to help get things up to the 2nd floor was a lifesaver! I encountered the same person working in the office each time I was in the office and she was awesome! She knows her stuff and gets you in and out quick!

Michael Wyant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Donelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mulder  |  Overall Experience 
Rating:
5.0

Sonya and her family are outstanding people. They are professional, friendly and just a pleasure to work with. I would recommend this U-Uhaul location to anyone seeking a great moving experience.

chad cotton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wittke  |  First Impressions 
Rating:
4.0

I had to go to several different places to pick truck, get auto tow, then storage unit. And the same thing upon destination in CA- All around 25 miles apart. Gas prices are extremely High and although I wasn’t charged mileage the out of pocket expenses for EXTRA GAS was an inconvenience.

Rebekah Tidball  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANNER PANTELE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saju Varughese  |  First Impressions 
Rating:
5.0

The elevators and carts were a life saver!

Michael Wyant  |  First Impressions 
Rating:
5.0

Staff is awesome

Amanda Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Ezzo  |  First Impressions 
Rating:
5.0

“U Haul Moving & Storage of Carlsbad” provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini

STEPHEN BALDINI  |  Overall Experience 
Rating:
5.0

My experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Thank you.

jan kincannon  |  Overall Experience 
Rating:
5.0

The personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.

Steve Hinton  |  Overall Experience 
Rating:
5.0

Sonya and her team are awesome people, professional, dependable and a a facility you can trust.

chad cotton  |  First Impressions 
Rating:
3.0

I was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don’t prorate and any extra I paid was nonrefundable. :(

Diane LaFleur  |  Overall Experience 
Rating:
5.0

Sonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.

Tonia Reyes  |  First Impressions 
Rating:
1.0

Unorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.

randy goodson  |  Overall Experience 
Rating:
5.0

Very easy process and good communication with email and text reminders.

Kimberley Vento  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Shurance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD GRINTER  |  Overall Experience 
Rating:
5.0

Great service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca

MARISA BASSEY  |  Overall Experience 
Rating:
3.0

Only real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn’t anything special here. I have stored my belongings in other facilities that I didn’t have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great

Carol L Snow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamid Bagheri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Ellen Goedert Marshall  |  First Impressions 
Rating:
5.0

Very clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.

JOSEPH GUERRA  |  First Impressions 
Rating:
4.0

Extremely professional and efficient. Best storage facility in N.County San Diego.

Kevin Russell Skjei  |  Overall Experience 
Rating:
2.0

The staff is not friendly and it is not possible to get in after 5 pm or on sunday

VERONIKA LEAL  |  Overall Experience 
Rating:
5.0

Thank you

Leticia Espinoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Garret Stern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Spencer  |  First Impressions 
Rating:
5.0

Renting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.

Michael Moskowitz  |  First Impressions 
Rating:
4.0

They tend to have issues with the elevators which is inconvenient and the constant price increases get old

DAVID S SWANSON  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful.

MICHELLE JEANINE VASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra Reed  |  First Impressions 
Rating:
5.0

Out of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.

john lewandowski  |  First Impressions 
Rating:
2.0

I paid for a whole month, was not able to cancel one day late.

Valentin Moskalev  |  Overall Experience 
Rating:
5.0

The exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Thank you!

Richard Saul Garfein  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAM TAGGETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER LEE KREYER  |  First Impressions 
Rating:
5.0

Even working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.

dale dawalt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet Nord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA KNORR  |  Overall Experience 
Rating:
5.0

I could not get an access card because the machine was broken

Robert Levin  |  Overall Experience 
Rating:
5.0

I could not get an access card to enter/leave the premises because the machine was not working.

Robert Levin  |  First Impressions 
Rating:
5.0

Sonia is wonderful to work with

Stephanie Hovanas Newmann  |  First Impressions 
Rating:
1.0

The office employee was difficult to work with and extremely rude all three times I needed service.

William Ryan  |  Overall Experience 
Rating:
5.0

The young man who checked us out at the end of the day was great!

GLENN OSTMARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Renee Cole  |  Overall Experience 
Rating:
5.0

The staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.

Veronica Merlo  |  First Impressions 
Rating:
4.0

Great facility just wish there was a way to do 24 hour access for more convenience

Zachary Brock  |  Overall Experience 
Rating:
5.0

We were very happy with staff and facility.

Annadelle Schutz  |  Overall Experience 
Rating:
3.0

Everything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.

Trevor Lindner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Sacca  |  Overall Experience 
Rating:
5.0

have used this location for 20 years off and on. always great.

ROGER DAVID MARKER  |  Overall Experience 
Rating:
5.0

Thanks!

Preston Bush  |  First Impressions 
Rating:
5.0

Very friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad

David Archinal  |  First Impressions 
Rating:
5.0

We arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.

THERESA SPRINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY BAKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryce Pentz  |  First Impressions 
Rating:
5.0

They are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much

Vonda Lee  |  First Impressions 
Rating:
5.0

The staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.

Monica McDonnough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal Hatoum  |  Overall Experience 
Rating:
5.0

Sonja is exceptional

JOSEPH CARLTON ZYSKOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Norton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Sacca  |  First Impressions 
Rating:
5.0

Sonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B

LAURA OLIVIA BEJMA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Forrest Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RITA MARTINEZ  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dalis Velazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafaela Paula Gast  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Asbury  |  Overall Experience 
Rating:
5.0

The staff are so helpful and kind - made the move that much easier

Holly BATH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren Taylor  |  Overall Experience 
Rating:
4.0

This was a great spot just needed to go somewhere closer.

Kelly Yamagata  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

James Gibbons  |  Overall Experience 
Rating:
5.0

Meets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..

THOMAS WILLIAM ARNOS  |  Overall Experience 
Rating:
4.0

The lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.

Joan Higman  |  First Impressions 
Rating:
3.0

While staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.

Trevor Lindner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE HUTMACHER  |  Overall Experience 
Rating:
5.0

Friendly, professional, knowledgeable

PATRICIA LOUISE GREELY  |  First Impressions 
Rating:
2.0

Was very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff

Jules Anderson  |  Overall Experience 
Rating:
5.0

My only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.

Robyn OMeara  |  Overall Experience 
Rating:
5.0

Very impressed so far with this facility. It feels safe, it’s clean, and it’s convenient. Can’t ask for much more than that.

William Bernhard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose corbala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY VIZE  |  Overall Experience 
Rating:
5.0

Outstanding staff and very clean facility.

GREGORY SIMON  |  Overall Experience 
Rating:
5.0

Both Sonya & Robert were excellent 👍

Raja Sekhar Narra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhoannara Irrazaba  |  Overall Experience 
Rating:
3.0

Uhaul (off site & local ) is impossible to reach by telephone. It’s very troubling.

Terry Franklin Carlson  |  Overall Experience 
Rating:
4.0

The manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul’s stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned “cleaned”. I had on my return already swept the insides of the trucks cargo area and asked. “Where is the water garden hose please to finish cleaning the truck’s inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly’s, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul’s otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don’t provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional “can do” client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall

John McDermott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob Kelley Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAY ELIZABETH YOUNG  |  Overall Experience 
Rating:
5.0

The crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they’re really looking out for me. I appreciate them so very, very much. It’s a great place.

Catherine Leslie Reeve  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN LEYDIG  |  Overall Experience 
Rating:
5.0

Knowledgeable and patient staff!

Amanda Rodriguez  |  First Impressions 
Rating:
3.0

The only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.

Jason Matthew Alter  |  Overall Experience 
Rating:
4.0

Very good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!

Sydney Marvin Williams Jr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CAROLINE ALICE RHOADES  |  Overall Experience 
Rating:
5.0

Thank you for the two years of help with our storage from the death of a parent.

KATHLEEN SIMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Simpson  |  First Impressions 
Rating:
5.0

Please provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott

John McDermott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Stone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robyn OMeara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Robert Devine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID GARY PARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas William Tompkins  |  Overall Experience 
Rating:
5.0

Excellent

Maksim Narci Meci  |  Overall Experience 
Rating:
5.0

Just exactly what we needed between houses.

Daniel Caldwell  |  Overall Experience 
Rating:
5.0

You & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service

Carol Ann Matthews  |  Overall Experience 
Rating:
4.0

A little pricey! But overall good.

Amber Nava  |  Overall Experience 
Rating:
5.0

I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.

John Peter Hopkins  |  First Impressions 
Rating:
5.0

The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!

JADE MCGARY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason De Guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inna Dorj  |  Overall Experience 
Rating:
5.0

It is a little bit pricey by comparison. But it’s close by to my home and it’s convenient

Daphne Swedman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS MCCLOUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gustavo Fernando Araujo  |  Overall Experience 
Rating:
5.0

Rental raises too much and too often

Kathryn Kenning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Loyd Steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Furman  |  Overall Experience 
Rating:
5.0

I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.

CHRIS GALINDO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Diazdiaz  |  Overall Experience 
Rating:
5.0

Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.

LYNDA LAUTS  |  Overall Experience 
Rating:
5.0

The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.

Kelly Lee  |  First Impressions 
Rating:
1.0

policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.

Jason Klingsberg  |  Overall Experience 
Rating:
2.0

Storage space was smaller than expected with beams interfering within the space assigned.

Thinh Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Ward  |  Overall Experience 
Rating:
5.0

Very straight forward and convenient service. Very helpful Staff.

Mauro Canelo  |  Overall Experience 
Rating:
5.0

Everything was perfect and efficient.

Brandi Jackson  |  Online Move In 
Rating:
5.0

Very friendly and professional staff.

Anita Hagins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MILTON GORDON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle Kittleson  |  Overall Experience 
Rating:
3.0

We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!

Ross Wilson Cutshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim McCormick  |  Online Move In 
Rating:
5.0

Always very friendly and helpful.

Misty Lawrence Little  |  Overall Experience 
Rating:
4.0

Great staff, great experience. I would definitely recommend!

Brittani Cheshure  |  Overall Experience 
Rating:
5.0

Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.

Thomas Bethmann  |  First Impressions 
Rating:
5.0

The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.

Mauro Canelo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Walker  |  First Impressions 
Rating:
5.0

The staff in Carlsbad was very helpful and kind. Thank you!!

Geri-Lynn Lasher  |  Overall Experience 
Rating:
5.0

Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.

Cooper Greene  |  Overall Experience 
Rating:
5.0

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

PATRICK JAY HUDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lola Lorraine Spoto  |  Overall Experience 
Rating:
5.0

Thank You!

James Knutsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harvey olsan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Louise Schaeffer  |  Overall Experience 
Rating:
5.0

I enjoy u-haul and feel comfortable that my stuff a safe there

OSCAR ROMERO JR.  |  First Impressions 
Rating:
5.0

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Renell Hill  |  Online Move In 
Rating:
5.0

Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.

Paige Poudrier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Thomas Kelley  |  Overall Experience 
Rating:
1.0

I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th

Robert John Visotcky  |  Overall Experience 
Rating:
4.0

As the internet mention-parking is a bit scarce-

Aaron Curtis Pieplow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Colton Atwood  |  Overall Experience 
Rating:
5.0

Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!

natalie doyle  |  Overall Experience 
Rating:
5.0

Service and staff were excellent. I think the cost was high for the small space I rented (#1160).

Corrie Miles  |  Overall Experience 
Rating:
5.0

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

Mario Yco  |  First Impressions 
Rating:
5.0

I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.

Susan Baisch Kristiansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Furman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy D Tabor  |  Online Move In 
Rating:
5.0

Staff is courteous and professional.

Clifford Montgomery  |  Overall Experience 
Rating:
2.0

This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......

Gregory Scott Dietrich  |  Overall Experience 
Rating:
5.0

Sonya is very helpful.

Reginald Negly Trust  |  First Impressions 
Rating:
5.0

This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.

TERRI LYNN TURNER  |  Overall Experience 
Rating:
5.0

Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!

Sara Louisa Hageman  |  Overall Experience 
Rating:
5.0

nicest storage experience I have had.

LYNDA LAUTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant Robinson  |  First Impressions 
Rating:
5.0

Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!

Dawn Aleen Ginn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Furman  |  First Impressions 
Rating:
1.0

No thank you

Sabrina Grace Logan Rogers  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joel Rabasco  |  Overall Experience 
Rating:
5.0

Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !

LUCY DIANE COOPER  |  Overall Experience 
Rating:
5.0

The young woman and man who helped me were amazing.

Charles Furman  |  First Impressions 
Rating:
5.0

Awesome staff and service. Very clean and well maintained.

Gregory Simon  |  Overall Experience 
Rating:
5.0

Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience

Pamela Marie Roleder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Remark Edquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frances caulfield  |  First Impressions 
Rating:
5.0

Sonya is the best face with the place. She is so accomaodating.

Judith Lynn Austin  |  Overall Experience 
Rating:
5.0

Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!

Matthew Carroll  |  First Impressions 
Rating:
5.0

U guys were great

Robert Edward Taupau  |  Overall Experience 
Rating:
5.0

Great

Michael Baker  |  First Impressions 
Rating:
5.0

I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.

SHEILA ELIZABETH SAUNDERS  |  Overall Experience 
Rating:
5.0

Convenient, easy access and friendly staff.

Edith Larente  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and pleasant.

Donna Marcy  |  Overall Experience 
Rating:
5.0

Love this facility

Sarah Gayle Gonzales  |  Overall Experience 
Rating:
5.0

Great service and outstanding staff

Gregory Simon  |  First Impressions 
Rating:
5.0

Storage unit was clean

Kent Thomas Gruenwald  |  First Impressions 
Rating:
5.0

They could not have been more efficient or more friendly. Excellent service.

Michael Craig Davis  |  Overall Experience 
Rating:
5.0

Great helpful people

GRAHAM PETER LUCK  |  Overall Experience 
Rating:
5.0

Never had an issue. Staff were always super helpful and accommodating.

Jennifer Leigh Cross  |  Overall Experience 
Rating:
4.0

The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.

Geri-Lynn Lasher  |  First Impressions 
Rating:
5.0

Will be better to have a garbage container for small garbage. Thanks.

Alexandra Azofeifi  |  Overall Experience 
Rating:
4.0

Helpful

HUNTER MATTHEW BROWN  |  Overall Experience 
Rating:
5.0

Thank you

Sabrina Grace Logan Rogers  |  First Impressions 
Rating:
5.0

Great folks and very accommodating

DORTHEA HINRICHS  |  Overall Experience 
Rating:
5.0

I will coome back for future storage needs.

Renz Benton  |  Overall Experience 
Rating:
5.0

Excellent and knowledgeable customer service.

Anita Hagins  |  First Impressions 
Rating:
5.0

Great-Great customer service, thank you!

jim jones  |  First Impressions 
Rating:
5.0

Outstanding Customer Service!!!

Kenneth Smith  |  First Impressions 
Rating:
5.0

I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

JUDITH MAAS WERNER  |  Overall Experience 
Rating:
5.0

I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

Jeff Glick  |  Overall Experience 
Rating:
5.0

We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

LORIE BUSCEMI  |  Overall Experience 
Rating:
4.0

The staff was great and the process was easy.

Karla Banuelos  |  Overall Experience 
Rating:
5.0

Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

Kenneth Smith  |  Overall Experience 
Rating:
5.0

The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

Emily Murdock  |  Overall Experience 
Rating:
5.0

The best place I’ve ever had a storage unit!

Julia Taylor Ray  |  Overall Experience 
Rating:
5.0

Thanks to Sonya and her staff. Always helpful!!

IAN KAY  |  Overall Experience 
Rating:
5.0

👍

KYLE GELBART  |  Overall Experience 
Rating:
1.0

location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

Christopher Coco  |  Overall Experience 
Rating:
5.0

All the staff were very professional and helpful. Thanks guys!

Matthew Burinda  |  First Impressions 
Rating:
5.0

Sonia and Robert are amazing

THOMAS PATRICK THORNBURY  |  Overall Experience 
Rating:
5.0

Very polite and professional

Stephen Davis  |  First Impressions 
Rating:
5.0

Facilities were very clean and staff was helpful.

Philip Aaron Gallasch  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Clean storage units.

Sierra Rhoades  |  First Impressions 
Rating:
5.0

The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Balwant Ramakabir  |  Overall Experience 
Rating:
5.0

Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Susan Margaret Linhart  |  Overall Experience 
Rating:
5.0

very friendly and helpful! Thank you.

Viridiana Pedroza  |  First Impressions 
Rating:
5.0

Sonya was great in our space rental process! Thanks!

Kathy Lynn Tetalman  |  First Impressions 
Rating:
5.0

Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Ronald L Cordell  |  Overall Experience 
Rating:
5.0

I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Mary Therese Farley  |  Overall Experience 
Rating:
5.0

Perfect transaction. Great staff.

Wayne Prigatano  |  First Impressions 
Rating:
4.0

...

Odell Lamonte Patrick III  |  Overall Experience 
Rating:
5.0

The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

evangelina marshall  |  Overall Experience 
Rating:
5.0

Sonja was so helpful.

Jacqueline Yvonne Keller  |  First Impressions 
Rating:
5.0

Everybody was friendly and courteous and helpful thank you

Marvin James Friesel  |  Overall Experience 
Rating:
5.0

Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Island M. Weiss  |  First Impressions 
Rating:
4.0

I noticed it was very clean . The carts were very handy, clean and helpful.

Cheryle A. Short  |  First Impressions 
Rating:
5.0

Very helpful and convenient

Jay R. Eilenberg  |  Overall Experience 
Rating:
5.0

awesome kind of expensive but worth it

Brian Miller  |  Overall Experience 
Rating:
1.0

The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Tulin Ferah Shannon  |  Overall Experience 
Rating:
5.0

I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Jamal Hatoum  |  Overall Experience 
Rating:
5.0

Super easy and super friendly owners! The storage area is so clean as well.

Corinne Kimberly Scurlock  |  First Impressions 
Rating:
4.0

everyone was always nice and helpful.

Wendy Kolb  |  Overall Experience 
Rating:
1.0

From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Louise Wood  |  First Impressions 
Rating:
4.0

Everything went very smoothly

Stephen James Van Dien  |  First Impressions 
Rating:
5.0

Everyone very helpful.

Carol Ann Matthews  |  First Impressions 
Rating:
5.0

Great customer service. Very knowledgeable staff.

Balwant Ramakabir  |  First Impressions 
Rating:
4.0

mmmmmmm

Gibson Trust Welch  |  Overall Experience 
Rating:
5.0

the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

IAN CHRISTOPHER MOORE  |  First Impressions 
Rating:
5.0

They found an appropriate sized space that is easy to access right away.

Mistala Cullen  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly!!!

Alexandria Virginia Brown  |  Overall Experience 
Rating:
4.0

I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Michael Messina  |  Overall Experience 
Rating:
5.0

Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

Philip Caddick  |  Overall Experience 
Rating:
5.0

I especially appreciated the courtesy and attention of office manager Sonya.

JAY STEVEN HOVDEY  |  Overall Experience 
Rating:
5.0

I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Mary Therese Farley  |  First Impressions 
Rating:
5.0

Efficient staff.

Gibson Trust Welch  |  First Impressions 
Rating:
5.0

Thanks for several years of outstanding service.

ROGER RUSSELL JENKINS, JR  |  Overall Experience 
Rating:
5.0

Great service!

Yekaterina V. Damina  |  Overall Experience 
Rating:
5.0

The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!

Elizabeth Daly Sato  |  Overall Experience 
Rating:
5.0

Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!

Courtnie Marie Canady  |  Overall Experience 
Rating:
4.0

Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

maenegte proctor  |  Overall Experience 
Rating:
5.0

The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

CHRIS WREN  |  Overall Experience 
Rating:
5.0

At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

Stephen Louis Hermsmeyer  |  Overall Experience 
Rating:
5.0

SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

LINDA SUSAN BROWN  |  Overall Experience 
Rating:
5.0

worked well for my needs

Darlene Larae Whitt  |  Overall Experience 
Rating:
5.0

The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

BUCK LADDIE STEFFENS  |  Overall Experience 
Rating:
5.0

Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!

Bradley Scott Vaughn  |  Overall Experience 
Rating:
5.0

It was great

SARAH ELIZABETH HOLT  |  Overall Experience 
Rating:
5.0

very expensive but willing to pay more for the convenience.

NICOLA SUZANNA WOODS  |  Overall Experience 
Rating:
5.0

The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.

Todd Mark Schobert  |  Overall Experience 
No reviews have been submitted for this location.

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