extremely helpful staff made the move very easy and stress free
Anna Rados | First ImpressionsCustomer Reviews for U-Haul Moving & Storage Of Carlsbad
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
service was great. Super efficient!
DORTHEA HINRICHSas always, thank you.
TIM BERTRANDBri was wonderful to work with. Friendly, straightforward, and informative.
Vanessa Hill | First ImpressionsNothing. Service and product was outstanding
Shawn CassidyWe appreciate the flexible contract too, rather than having to commit to a particular extended duration
David Sandburg | Overall ExperienceKeep it up
Chul NohCarlsbad is my preferred location. They provide excellent customer service. Very friendly people. Thank you!
Craig SquiresThe gal who helped us was on top of everything and very efficient- she made our experience easy and nice.
kim estesTo many price increases…sometimes twice in a year.
Robert Crider | Overall ExperienceNo comments at this time, Bre made everything super easy, we appreciate her! Thank you.
Jordan SpinksThe Manager, Sonya, ALWAYS welcoming and makes my rental experiences positive. She had my vehicle clean, gased, and ready for my scheduled pick up. She is very professional and knowledgable, and took me through the Rental Contract and answered all my questions. No need for improvement; just keep Sonya in her leadership and management role, and let her do what she does best...TAKING CARE OF HER UHAUL CUSTOMERS!
Dan LunsfordAlways excellent customer service and great vans!
Madeline BlainMy only disappointment was, I arrived at 7am on Sunday to move items out and you were closed. Waited 10 minutes to no avail.
Lynn Harris | Overall ExperienceThis is my preferred location. The staff always go above and beyond to provide excellent service. Thank you!
Craig SquiresCustomer service at this location exceeded our expectations. Was the most seamless and convenient part of our move. Would recommend to anyone moving in the area.
Mindy LiveseyVery efficient pick up and drop off. We were very pleased with how easy it was. thank you
Kimberly Berry-DivinagraciaPositive experience
Cristian MartinezGreat and caring staff. Very efficient process.
Evan StaffordThe van I rented required a locksmith to change the ignition key on a vehicle the had 4009 miles on it. I had to wait 3.5 hours.
Mark MelilloA pleasure …. Walking in the door! Very professional and kind.
Barbara Jansen | First ImpressionsThe only issue I have is the drop location was changed adding additional charges. Can you credit the extra charges back.
David GardoniThe pick-up and drop-ff was seamless. Both servicer representatives were superior and attentive, went through instructions and were a pleasure to work with. I cannot recommend this location enough to others. This was the easiest pick-up and drop-off I have ever experienced. I am so thankful for this service and location. Thank you for having such great staff.
Chuan LanGreat customer service.
JORDAN CASSIDYExtremely efficient operation. Will use again for future truck needs.
Michael HartogsIt's not really good or bad. Just get the rental and get out of there before they chase you out with a pitchfork and you'll be good.
Spencer SchoellMost of the employees were very nice and helpful except for ONE, when I attempted to ask on the garbage and dumping services, the old man rudely interrupted without letting me finish and yelled “NO” in my face then said “AND I DONT KNOW WHERE YOU CAN TAKE ANYTHING TO DUMP” I was shocked as I had been told by prior employees that you could pay a fee to use the dumpster for unwanted items. All in all completely ruined my experience and made me grateful I was leaving the facility with my items.
Bryan Gonzalez | Overall ExperienceAll good.
Donald Steven HeinzeThe truck was absolute garbage. Horrendously maintained, and dirty as all hell. It was banged up and I had to take videos all over the truck so I could feel like I was safe against you coming against me for damages on a truck that has already driven over 170,000 miles. The steering rack is about to go, the alignment was terrible, you definitely have heavy carbon build up along all your intakes, and the truck averaged 5mpg when empty. Such low power. And for the actual service itself - your employee at pick up told me I could drop off after hours. So I extended my rental based on that information. Then your next day employee calls me and tells me this has never been possible, and I need to return my truck early. Even though I already paid for an extension. I bring the truck back on time, and find her drinking in the back. Drinking on the job? Nice. When I called to learn more about the early return, she couldn't be reached. I even called national dispatch and they couldn't reach her. They promised me she would call me back. Nope. Never did. Probably drinking. Can't wait to share this with everyone.
Alden HozouriBooked rental on line. Did check in on line. Truck was ready for pick up on time. Very easy and convenient way to rent a truck to transport stuff. THANK YOU for a great moving experience
LISA MOALLEMII am especially pleased about the hours of access.
William Maltsberger | First ImpressionsGreat Service. Friendly staff.
james edwardsMy agent was great she was quick and thorugh. I could not ask for anything better.
Eddie VillaruzVery good experience. All went very smooth.
John KaufmanVery pleased with my uhaul service
Robert ConvoyBy far the best Uhaul I’ve ever been to. The experience was seamless from start to finish. I’m serious too—I would never have expected it, but whoever is in charge of this branch and the employees are absolutely crushing it.
Jonathan LajoiePersonnel met me outside and lacked any kind of interpersonal skills. No inquiries about the experience just the bad news that I'd exceeded my mileage limit by 18 miles and the charge would be $18.
Chris WhitmoreGreat rental experience
Adama DiattaWonderful throughout the whole process!!
Kristen CohnBoth times I walked in, no one was around to help. Had to wait quite awhile to find someone to help me
Gabriel Hearn- I asked to park my car at the location and was told there was no parking, that I would have to find street parking in an adjacent neighborhood. For a multi-day rental this is not convenient or secure. It would be helpful to put this information online. - The convenience of the location is the primary reason I would refer this Uhaul to anyone - The van did not have a functioning radio - The dropoff was very easy, the attendant was very friendly.
Christopher MillerThe gentleman at the store was So helpful and friendly! Not just to me, but to everyone.
James McCulloughStaff made pickup and drop off very easy and quick. Best experience I’ve had
Robert VaughanNo drop box for keys but is a mobile pickup and return location?
JOSEPH APLINAwesome facility and Sonya is the best!
Marcus Norris | Overall ExperienceAs always the service and the equipment were great. Thank you
Bradley PalmerEverything was excellent about my truck rental experience. My only suggestion is that it would be helpful to ensure that the gas tank is more than only 1/4 filled upon pickup.
Jerald FeitelsonThe young woman who helped me with my reservation was so efficient and made this such an easy process. Thank you.
Rebecca PattersonWe had a very good experience. The people who run the facility are helpful, clear and pretty accommodating. And fast! 😊
Camille CloutierGreat uhaul location - the manager (Sonya) was very helpful and incredibly efficient!
Anna Desantis | First ImpressionsExtremely happy with the whole experience!
TERRI TORRESAll good to great
Ricky BrownThe staff are great to work with They are A1+ But there is no side street parking Which is not their fault
Mary BaumerThe staff knowledgeable and explained the uncompleted contract and errors for what my needs were so I could correct them thank you so much carlsbad uhaul staff is friendly & facility clean and organized.
Norman LasuaI am so pleased, everything was perfect Very polite and efficient Thank you !!!
Robert MorganNothing everything was great staff was great helpful couldn’t have had a better experience
kevin douganThe place is organized. The Van I rented was in great shape and very clean. The lady who helped me was pleasant, courteous, and efficient.
Idalia ParraI believe her name was Sandra? But she was amazing!!!
Paige SparksSonia and Robert were wonderful to work with! Sonia went over all the details thoroughly with me Robert had my truck ready to go just before I came out! Great team...very satisfied with this company!
Mary BaumerNot enough parking for my car to park. The person on duty was very nice and helpful.
carol tagerSmooth process
Enzo PatouhasThank you!
Thomas DawsonGreat experience. The girl I dealt with was fantastic.
Steven SquadereExcellent service….thank you.., will finitely use you again …. You made the move easier !
Pam ForemanSonya and the entire team are awesome!
Seth Vansnothing, it's fine
KIRK LARSONThe staff and processing was great...nothing I can think of to improve
Mary BaumerSuper easy to set up and move in! Facility is clean and seems very secure
Kelly Goonan | First ImpressionsThank you Sonya!!! You made the move in process extremely easy :)
Lauren Weber | First ImpressionsI’ve been a customer since 2012 and have never had any issues with the staff or the facility.
RAYMOND FLOJO DIZON | First ImpressionsAmazing place with amazing people. Each time I went in with a question or needed help, all staff were super friendly and helpful. If you need storage, go here.
Margaret Pozzo | Overall ExperienceAmazing place with amazing service. Such lovely people who work there who really strive to find solutions and be customer friendly.
Margaret Pozzo | Overall ExperienceThe best storage and service , ever.
John Gormally | Overall ExperienceSonya was professional and friendly. We look forward to doing business with Uhaul in the future.
Patricia Stanley | First ImpressionsThe owners were always friendly and courteous.
Isabel Vargas Brodsky | Overall ExperienceReasonably priced and easy to use!
Heather Meese | Overall ExperienceThe uhaul app could be more user friendly
Daniel P Browne | Overall ExperienceChris was very nice and had great customer service. There was an older woman there but I can't remember her name she was amazing , funny, and very helpful.
deshona Pough | First ImpressionsThey were always more than just helpful, and through the time I knew them they became trusted friends. I would recommend them and this I facility to anyone
Nadia Ann Gilmore | Overall ExperienceAmazing and helpful manager and staff. Always returned phone calls in a timely manner, very much appreciated her extra attention to detail. We accidentally left items in hallway by our unit, Manager called to let us know and she secured items for us until our return. Great location, always clean and secure! Thank you
Suzanne Lerner | Overall ExperienceThe guy who created my account there was incredibly helpful.
SANDY EULITT | Overall ExperienceClimate controlled unit I reserved was given away to someone else. I was offered a larger unit without climate control. Didn’t have a choice but to take it as the uhaul truck I rented needed to be returned. No effort was made to make me whole. A classic bait and switch.
Blake Milne | First ImpressionsNice facility.
Jay Johnson | Overall ExperienceExcellent experience except when waiting for other customers to rent their storage units AND truck at the same time. Need to be able to help at least two customers at the same time.
RONALD GEORGE RANSON, JR. | Overall ExperienceWe have been with this company for 20 years they have always been helpful
BRIAN URBIA | Overall ExperienceChris was PHENOMENAL. Super friendly, helpful, fast and efficient. Excellent experience with him.
SANDY EULITT | First ImpressionsStaff were extremely helpful.
Harve Meskin | Overall Experience... I appreciate 🙏 U-Haul Self Storage more than any of the other one's out there. And, I've tried quite a few, over many moons. Consistently, The Best Hours you can access your goods & Business equipment and/or alway the Best Price. Period. Sincerely yours, Steven Dayvis ~
Steven Davis | First ImpressionsIt was such a clean and secure storage unit. I highly recommend it I would’ve never left it, except it was too far away after I moved.
Joan Higman | Overall ExperienceGate card never works and the office employees are always late. We and the movers had to wait an hour.
Kevin William Thon | Overall ExperienceStaff is always helpful and nice!
Steven Blue | Overall ExperienceChris did a fantastic job with my reservation and made sure all my needs were met. Sonya also did a wonderful job with my truck return and storage unit contract. Both we’re knowledgeable, professional and efficient. I highly recommend Uhaul Moving & Storage of Carlsbad!
Anne Heavener | First ImpressionsThe staff was extremely patient with me during this move. Bri was the first and most often staff member with whom I interacted. and She stayed late to process my reservation even though she had a child needing to be picked up from the caregiver. She was direct and clear with the rules options,, and expectations. exoectations. Her and the rest of the staff knew their jobs well and were all friendly, professional and efficient. I am likely one of the top worst cases they have dealt with because of my poor planning and poor time management. I have been so bad that they might have thought I was sent by corporate as a "secret shopper" to put them through the ultimate test dealing with the worst kind of customer ever. U-Haul is fortunate to have such a stellar staff. I assume another of credit needs to go to the manager who has been there 20+ years.
Todd Budde | First ImpressionsVery rude “supervisor” named Sonia that didn’t even acknowledge or speak to me directly, instead spoke with a fellow employee about my situation, in my presence, with a condescending and unprofessional tone. Then she huffed and puffed out of the building.
Kristen Stevens | Overall ExperienceIf one needs to secure extra storage in Carlsbad, CA then the Paseo del Norte UHaul is the recommended place to come. I trusted Sonia and her family with my stored items as a long time customer. The facility is well located with easy access, always maintained and clean, and the staff were efficient, responsive and courteous. I bought a lot of moving supplies from them ! Highly recommend! ⭐⭐⭐⭐⭐
Lelia Carnevale | Overall ExperienceLoved the staff
Sydnie Ramos | First ImpressionsVery well-run facility. AND very busy especially on weekends. The rising price of many things put us in a position to try and save money. That was the reason to give up the space.
DAVID JOSEPH LOEW | Overall ExperienceMy only challenge was finding a phone number directly to the office.
Angie Hagan | Overall ExperienceThe only change I would ask for is the ability to prorate upon move out :) and I do feel like length of time between rates increasing was too short. Otherwise great experience all times I’ve rented with you. Thank you
Noelle Alexandra Mietus | Overall ExperienceThe staff went out of their way to be helpful!
Harve Meskin | First ImpressionsVery easy to obtain storage or rent a truck. Employees have positive attitudes and work very hard.
Thomas Bowden | Online Move InVery fast and easy and super convenient with the on-line service.
Thomas Bowden | First ImpressionsU-Haul on Paseo Del Norte is the most efficient and friendly storage facility I have ever been to. And unlike other facilities - my items stay clean and dust free.
John Greelis | First ImpressionsVery friendly and helpful staff
Debra Mazzuca | Overall ExperienceBreanna is an awesome Uhaul employee. She is smart, fast, and accurate. I have been to other Uhaul locations, they were slow. They took them about 45-60 minutes to complete my order (truck rent or trailer rent). Breanna can get it done in 15 minutes. I would come back again if I'm in this town. Thanks Breanna!!!
Charles Rock | Overall ExperienceSonya Decatur was very professional and helpful—Thank you!
lana antione | Overall ExperienceI am still waiting for a manager to contact me about the situation and my experience with UHAUL.
Lionheart Doyle | First ImpressionsWe appreciate the cleanliness and security this uhaul storage gives us we’ve used them plenty throughout the years and will continue to do so when the need arises. Great facility. Great staff.
Sarah Gonzales | Overall ExperienceFacility is clean and easy to access. Everyone here is AMAZING and helpful. I cannot recommend them enough!! Thanks to the entire team.
Dan Nadir | Overall ExperienceWell managed and friendly service.
Joseph Leonard Dekarr | Overall ExperienceLove these guys. Always friendly, accommodating and helpful. Been a customer for 17 years, and looking forward to another 17!
JAMES ALAN SCHULTE | First ImpressionsThe staff is top-shelf, can't help enough!
Gary Foley | Overall ExperienceBoth ladies that helped me with my storage unit were terrific. Efficient yet friendly. 2 thumbs up!
MARK FELD | First ImpressionsEverything was great from the first day I received storage unit. The employees are so nice and helpful. I never had any issues. Everything was seamless.
Nolan Oller | Overall ExperienceToo expensive!
Scott Michaels | Overall ExperienceI have rented various-sized units here for over eight years. I've found the facility to be spotless, the staff pleasant, efficient and helpful, the hours and access perfectly convenient (especially compared to some other facilities in the area). Highly recommended!
Anne Victoria Warner | Overall ExperienceSonja is absolutely amazing. She’s one of the hardest workers I’ve ever seen and she’s always so extremely kind. I highly recommend this storage facility to everyone.
MATTHEW GOBLE | Overall ExperienceC O N V E N I E N T C L E A N S E C U R E Sonja, the manager and her team were wonderful to work with!
Randal Moore | Overall ExperienceAmazing staff, very helpful and kind!
Alyssa Johnson | First ImpressionsThe carts and elevator to help get things up to the 2nd floor was a lifesaver! I encountered the same person working in the office each time I was in the office and she was awesome! She knows her stuff and gets you in and out quick!
Michael Wyant | Overall ExperienceSonya and her family are outstanding people. They are professional, friendly and just a pleasure to work with. I would recommend this U-Uhaul location to anyone seeking a great moving experience.
chad cotton | Overall ExperienceI had to go to several different places to pick truck, get auto tow, then storage unit. And the same thing upon destination in CA- All around 25 miles apart. Gas prices are extremely High and although I wasn’t charged mileage the out of pocket expenses for EXTRA GAS was an inconvenience.
Rebekah Tidball | First ImpressionsThe elevators and carts were a life saver!
Michael Wyant | First ImpressionsStaff is awesome
Amanda Collins | Overall Experience“U Haul Moving & Storage of Carlsbad” provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini
STEPHEN BALDINI | Overall ExperienceMy experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Thank you.
jan kincannon | Overall ExperienceThe personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.
Steve Hinton | Overall ExperienceSonya and her team are awesome people, professional, dependable and a a facility you can trust.
chad cotton | First ImpressionsI was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don’t prorate and any extra I paid was nonrefundable. :(
Diane LaFleur | Overall ExperienceSonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.
Tonia Reyes | First ImpressionsUnorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.
randy goodson | Overall ExperienceVery easy process and good communication with email and text reminders.
Kimberley Vento | First ImpressionsGreat service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca
MARISA BASSEY | Overall ExperienceOnly real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn’t anything special here. I have stored my belongings in other facilities that I didn’t have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great
Carol L Snow | Overall ExperienceVery clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.
JOSEPH GUERRA | First ImpressionsExtremely professional and efficient. Best storage facility in N.County San Diego.
Kevin Russell Skjei | Overall ExperienceThe staff is not friendly and it is not possible to get in after 5 pm or on sunday
VERONIKA LEAL | Overall ExperienceThank you
Leticia Espinoza | Overall ExperienceRenting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.
Michael Moskowitz | First ImpressionsThey tend to have issues with the elevators which is inconvenient and the constant price increases get old
DAVID S SWANSON | Overall ExperienceStaff was always friendly and helpful.
MICHELLE JEANINE VASQUEZ | Overall ExperienceOut of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.
john lewandowski | First ImpressionsI paid for a whole month, was not able to cancel one day late.
Valentin Moskalev | Overall ExperienceThe exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Thank you!
Richard Saul Garfein | Overall ExperienceEven working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.
dale dawalt | First ImpressionsI could not get an access card because the machine was broken
Robert Levin | Overall ExperienceI could not get an access card to enter/leave the premises because the machine was not working.
Robert Levin | First ImpressionsSonia is wonderful to work with
Stephanie Hovanas Newmann | First ImpressionsThe office employee was difficult to work with and extremely rude all three times I needed service.
William Ryan | Overall ExperienceThe young man who checked us out at the end of the day was great!
GLENN OSTMARK | Overall ExperienceThe staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.
Veronica Merlo | First ImpressionsGreat facility just wish there was a way to do 24 hour access for more convenience
Zachary Brock | Overall ExperienceWe were very happy with staff and facility.
Annadelle Schutz | Overall ExperienceEverything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.
Trevor Lindner | Overall Experiencehave used this location for 20 years off and on. always great.
ROGER DAVID MARKER | Overall ExperienceThanks!
Preston Bush | First ImpressionsVery friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad
David Archinal | First ImpressionsWe arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.
THERESA SPRINGER | Overall ExperienceThey are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much
Vonda Lee | First ImpressionsThe staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.
Monica McDonnough | Overall ExperienceSonja is exceptional
JOSEPH CARLTON ZYSKOWSKI | Overall ExperienceSonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B
LAURA OLIVIA BEJMA | First ImpressionsThe staff are so helpful and kind - made the move that much easier
Holly BATH | First ImpressionsThis was a great spot just needed to go somewhere closer.
Kelly Yamagata | Overall ExperienceMeets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..
THOMAS WILLIAM ARNOS | Overall ExperienceThe lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.
Joan Higman | First ImpressionsWhile staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.
Trevor Lindner | First ImpressionsFriendly, professional, knowledgeable
PATRICIA LOUISE GREELY | First ImpressionsWas very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff
Jules Anderson | Overall ExperienceMy only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.
Robyn OMeara | Overall ExperienceVery impressed so far with this facility. It feels safe, it’s clean, and it’s convenient. Can’t ask for much more than that.
William Bernhard | First ImpressionsOutstanding staff and very clean facility.
GREGORY SIMON | Overall ExperienceBoth Sonya & Robert were excellent 👍
Raja Sekhar Narra | First ImpressionsUhaul (off site & local ) is impossible to reach by telephone. It’s very troubling.
Terry Franklin Carlson | Overall ExperienceThe manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul’s stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned “cleaned”. I had on my return already swept the insides of the trucks cargo area and asked. “Where is the water garden hose please to finish cleaning the truck’s inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly’s, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul’s otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don’t provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional “can do” client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall
John McDermott | Overall ExperienceThe crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they’re really looking out for me. I appreciate them so very, very much. It’s a great place.
Catherine Leslie Reeve | First ImpressionsKnowledgeable and patient staff!
Amanda Rodriguez | First ImpressionsThe only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.
Jason Matthew Alter | Overall ExperienceVery good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!
Sydney Marvin Williams Jr. | Overall ExperienceThank you for the two years of help with our storage from the death of a parent.
KATHLEEN SIMON | Overall ExperiencePlease provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott
John McDermott | First ImpressionsExcellent
Maksim Narci Meci | Overall ExperienceJust exactly what we needed between houses.
Daniel Caldwell | Overall ExperienceYou & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service
Carol Ann Matthews | Overall ExperienceA little pricey! But overall good.
Amber Nava | Overall ExperienceI've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.
John Peter Hopkins | First ImpressionsThe girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!
JADE MCGARY | First ImpressionsIt is a little bit pricey by comparison. But it’s close by to my home and it’s convenient
Daphne Swedman | First ImpressionsRental raises too much and too often
Kathryn Kenning | First ImpressionsI've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.
CHRIS GALINDO | First ImpressionsWell kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.
LYNDA LAUTS | Overall ExperienceThe woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.
Kelly Lee | First Impressionspolicy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.
Jason Klingsberg | Overall ExperienceStorage space was smaller than expected with beams interfering within the space assigned.
Thinh Nguyen | First ImpressionsVery straight forward and convenient service. Very helpful Staff.
Mauro Canelo | Overall ExperienceEverything was perfect and efficient.
Brandi Jackson | Online Move InVery friendly and professional staff.
Anita Hagins | Overall ExperienceWe have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!
Ross Wilson Cutshaw | Overall ExperienceAlways very friendly and helpful.
Misty Lawrence Little | Overall ExperienceGreat staff, great experience. I would definitely recommend!
Brittani Cheshure | Overall ExperienceSonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.
Thomas Bethmann | First ImpressionsThe access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.
Mauro Canelo | First ImpressionsThe staff in Carlsbad was very helpful and kind. Thank you!!
Geri-Lynn Lasher | Overall ExperienceVery easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.
Cooper Greene | Overall ExperienceSonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!
PATRICK JAY HUDSON | First ImpressionsThank You!
James Knutsen | Overall ExperienceI enjoy u-haul and feel comfortable that my stuff a safe there
OSCAR ROMERO JR. | First ImpressionsThank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!
Renell Hill | Online Move InSonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.
Paige Poudrier | Overall ExperienceI did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th
Robert John Visotcky | Overall ExperienceAs the internet mention-parking is a bit scarce-
Aaron Curtis Pieplow | First ImpressionsSonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!
natalie doyle | Overall ExperienceService and staff were excellent. I think the cost was high for the small space I rented (#1160).
Corrie Miles | Overall ExperienceThe folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.
Mario Yco | First ImpressionsI was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.
Susan Baisch Kristiansen | Overall ExperienceStaff is courteous and professional.
Clifford Montgomery | Overall ExperienceThis facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......
Gregory Scott Dietrich | Overall ExperienceSonya is very helpful.
Reginald Negly Trust | First ImpressionsThis is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.
TERRI LYNN TURNER | Overall ExperienceEveryone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!
Sara Louisa Hageman | Overall Experiencenicest storage experience I have had.
LYNDA LAUTS | First ImpressionsGreat customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!
Dawn Aleen Ginn | Overall ExperienceNo thank you
Sabrina Grace Logan Rogers | Overall ExperienceSonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !
LUCY DIANE COOPER | Overall ExperienceThe young woman and man who helped me were amazing.
Charles Furman | First ImpressionsAwesome staff and service. Very clean and well maintained.
Gregory Simon | Overall ExperienceUhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience
Pamela Marie Roleder | Overall ExperienceSonya is the best face with the place. She is so accomaodating.
Judith Lynn Austin | Overall ExperienceGreat customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!
Matthew Carroll | First ImpressionsU guys were great
Robert Edward Taupau | Overall ExperienceGreat
Michael Baker | First ImpressionsI was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.
SHEILA ELIZABETH SAUNDERS | Overall ExperienceConvenient, easy access and friendly staff.
Edith Larente | Overall ExperienceThe staff is extremely helpful and pleasant.
Donna Marcy | Overall ExperienceLove this facility
Sarah Gayle Gonzales | Overall ExperienceGreat service and outstanding staff
Gregory Simon | First ImpressionsStorage unit was clean
Kent Thomas Gruenwald | First ImpressionsThey could not have been more efficient or more friendly. Excellent service.
Michael Craig Davis | Overall ExperienceGreat helpful people
GRAHAM PETER LUCK | Overall ExperienceNever had an issue. Staff were always super helpful and accommodating.
Jennifer Leigh Cross | Overall ExperienceThe only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.
Geri-Lynn Lasher | First ImpressionsWill be better to have a garbage container for small garbage. Thanks.
Alexandra Azofeifi | Overall ExperienceHelpful
HUNTER MATTHEW BROWN | Overall ExperienceThank you
Sabrina Grace Logan Rogers | First ImpressionsGreat folks and very accommodating
DORTHEA HINRICHS | Overall ExperienceI will coome back for future storage needs.
Renz Benton | Overall ExperienceExcellent and knowledgeable customer service.
Anita Hagins | First ImpressionsGreat-Great customer service, thank you!
jim jones | First ImpressionsOutstanding Customer Service!!!
Kenneth Smith | First ImpressionsI did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!
JUDITH MAAS WERNER | Overall ExperienceI couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.
Jeff Glick | Overall ExperienceWe had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi
LORIE BUSCEMI | Overall ExperienceThe staff was great and the process was easy.
Karla Banuelos | Overall ExperienceGreat Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!
Kenneth Smith | Overall ExperienceThe facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!
Emily Murdock | Overall ExperienceThe best place I’ve ever had a storage unit!
Julia Taylor Ray | Overall ExperienceThanks to Sonya and her staff. Always helpful!!
IAN KAY | Overall Experience👍
KYLE GELBART | Overall Experiencelocation manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.
Christopher Coco | Overall ExperienceAll the staff were very professional and helpful. Thanks guys!
Matthew Burinda | First ImpressionsSonia and Robert are amazing
THOMAS PATRICK THORNBURY | Overall ExperienceVery polite and professional
Stephen Davis | First ImpressionsFacilities were very clean and staff was helpful.
Philip Aaron Gallasch | First ImpressionsVery helpful and friendly staff. Clean storage units.
Sierra Rhoades | First ImpressionsThe staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze
Balwant Ramakabir | Overall ExperienceSonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!
Susan Margaret Linhart | Overall Experiencevery friendly and helpful! Thank you.
Viridiana Pedroza | First ImpressionsSonya was great in our space rental process! Thanks!
Kathy Lynn Tetalman | First ImpressionsGreat people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.
Ronald L Cordell | Overall ExperienceI was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!
Mary Therese Farley | Overall ExperiencePerfect transaction. Great staff.
Wayne Prigatano | First Impressions...
Odell Lamonte Patrick III | Overall ExperienceThe crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.
evangelina marshall | Overall ExperienceSonja was so helpful.
Jacqueline Yvonne Keller | First ImpressionsEverybody was friendly and courteous and helpful thank you
Marvin James Friesel | Overall ExperienceSonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!
Island M. Weiss | First ImpressionsI noticed it was very clean . The carts were very handy, clean and helpful.
Cheryle A. Short | First ImpressionsVery helpful and convenient
Jay R. Eilenberg | Overall Experienceawesome kind of expensive but worth it
Brian Miller | Overall ExperienceThe staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.
Tulin Ferah Shannon | Overall ExperienceI've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.
Jamal Hatoum | Overall ExperienceSuper easy and super friendly owners! The storage area is so clean as well.
Corinne Kimberly Scurlock | First Impressionseveryone was always nice and helpful.
Wendy Kolb | Overall ExperienceFrom the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour
Louise Wood | First ImpressionsEverything went very smoothly
Stephen James Van Dien | First ImpressionsEveryone very helpful.
Carol Ann Matthews | First ImpressionsGreat customer service. Very knowledgeable staff.
Balwant Ramakabir | First Impressionsmmmmmmm
Gibson Trust Welch | Overall Experiencethe customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.
IAN CHRISTOPHER MOORE | First ImpressionsThey found an appropriate sized space that is easy to access right away.
Mistala Cullen | First ImpressionsThe staff was very helpful and friendly!!!
Alexandria Virginia Brown | Overall ExperienceI was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours
Michael Messina | Overall ExperienceEverything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy
Philip Caddick | Overall ExperienceI especially appreciated the courtesy and attention of office manager Sonya.
JAY STEVEN HOVDEY | Overall ExperienceI was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.
Mary Therese Farley | First ImpressionsEfficient staff.
Gibson Trust Welch | First ImpressionsThanks for several years of outstanding service.
ROGER RUSSELL JENKINS, JR | Overall ExperienceGreat service!
Yekaterina V. Damina | Overall ExperienceThe manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!
Elizabeth Daly Sato | Overall ExperienceThank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!
Courtnie Marie Canady | Overall ExperienceAccustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.
maenegte proctor | Overall ExperienceThe only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.
CHRIS WREN | Overall ExperienceAt every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u
Stephen Louis Hermsmeyer | Overall ExperienceSONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.
LINDA SUSAN BROWN | Overall Experienceworked well for my needs
Darlene Larae Whitt | Overall ExperienceThe professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.
BUCK LADDIE STEFFENS | Overall ExperienceSonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!
Bradley Scott Vaughn | Overall ExperienceIt was great
SARAH ELIZABETH HOLT | Overall Experiencevery expensive but willing to pay more for the convenience.
NICOLA SUZANNA WOODS | Overall ExperienceThe staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.
Todd Mark Schobert | Overall Experience