Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a lubricant available to lube stuck or difficult to move hitch locking mechanism and hinges.
Jerry Nuss
Rating:
1.0
Truck had leaking gas tank, very dangerous.
Max Schropp
Rating:
5.0
Customer did not leave a comment.
Karniesha Allen
Rating:
5.0
Customer did not leave a comment.
elizabeth carlisle
Rating:
5.0
No notes
Sarah McClary
Rating:
4.0
Customer did not leave a comment.
MARIE DOWELL
Rating:
5.0
Prices are a little high for fixed income seniors.
Dixie Riesenhuber
|
First Impressions
Rating:
4.0
Easy drop off. Very nice person.
Joan Danley
Rating:
4.0
N/A
Steven Barrett
Rating:
5.0
Customer did not leave a comment.
Gabriele Farner
Rating:
1.0
Charged me for gas the 3rd time when I filled it to the exact location it was before I even rented the vehicle. Expect an $8+ surcharge everytime you rent a truck here they love charging you for gas you didn’t use…
Bilal Sawar
Rating:
5.0
Customer did not leave a comment.
Eric Howard
Rating:
5.0
the customer service was excellent. Thank you for the experience of being so valued
calvin harris
Rating:
4.0
First time I used uhaul so I didn’t know what to expect
nancy McDonald
Rating:
5.0
Customer did not leave a comment.
Trakinda Mathis
Rating:
5.0
Customer did not leave a comment.
James Kelly
Rating:
5.0
Customer did not leave a comment.
renee eberhard
Rating:
5.0
I have to say that this has been the most courteous and professional U-Haul franchise that I've ever had the pleasure of doing business with! Thank you so much for all your help these last few days.
James Eversole
Rating:
5.0
Customer did not leave a comment.
FORTUNATO ALARCON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Ruiz
Rating:
5.0
Customer did not leave a comment.
Brenda Gates
Rating:
5.0
Customer did not leave a comment.
DEAN MARSHALL
Rating:
5.0
Customer did not leave a comment.
Heather Kee
Rating:
5.0
Nothing!
tracy dillard
Rating:
4.0
Customer did not leave a comment.
Thomas Ferguson
Rating:
5.0
None job will done
BEVERLY HIBBLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Shaw
Rating:
5.0
Good job
Keith Reynolds
Rating:
5.0
Great location to the university. Friendly guys. Great pricing. Facility was always clean and felt secured.
Richard Metclaf
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aurora Strick
Rating:
5.0
Customer did not leave a comment.
Deborah Bouton
Rating:
5.0
Customer did not leave a comment.
Aurora Strick
Rating:
5.0
Customer did not leave a comment.
Zlatko Vukelic
Rating:
5.0
Customer did not leave a comment.
Shatara Williams
|
Overall Experience
Rating:
5.0
Super nice helpful friendly great people!
Justin Keith
Rating:
4.0
Customer did not leave a comment.
Matt Germann
Rating:
5.0
Customer did not leave a comment.
Michael Ruiz
Rating:
5.0
Customer did not leave a comment.
Frederick Alstat
Rating:
5.0
The service was amazing. The young lady who helped us out was terrific. She knows her job and does it well. We will use this location when we need trucks and or trailers.
Carmen Sanders
Rating:
2.0
Everything was great except that it cost almost $18 to fill the tank. It was $3 a gallon. That was 6 gallons I used for 4 miles or 1.5 miles per gallon. I did not sit in traffic nor did I idle the truck. When I mentioned it to the attendant, I was told the trucks take a lot of gas. The gas gauge was apparently broken as it stayed on half tank. I filled the tank until I got the shut off from the gas hose. I will certainly look at another company in the future. Fortunately, there are others available.
marjorie Yuill
Rating:
5.0
Customer did not leave a comment.
darrell skeens
Rating:
4.0
Customer did not leave a comment.
Joyce Jolliff
Rating:
5.0
Customer did not leave a comment.
Jackie Zarn
Rating:
5.0
Customer did not leave a comment.
Jeremy Travis
Rating:
1.0
Staff was extremely unfriendly. Did not provide necessary information or make me feel confident in the process.
Jamie Ragan
Rating:
5.0
Staff was excellent, knowledgeable, very friendly, and helpful.
carbondale city
Rating:
5.0
Customer did not leave a comment.
Michael Ruiz
Rating:
5.0
We have moved several times with trucks. This was our first time using the U-Box. We found the U-Box to be so much better, packing and unpacking on our schedule rather than the rental truck’s ticking time clock. The box was easy to pack to the ceiling so nothing shifted during transport. The only negative was the box will not hold a sofa greater than 95 inches.
DEAN MARSHALL
Rating:
5.0
The employees at Uhaul Carbondale were exceptional. I’m very satisfied with the service they provided.
DEAN MARSHALL
Rating:
4.0
Very pleased with the service at this location.
Roger Jernigan
Rating:
5.0
Customer did not leave a comment.
DEAN MARSHALL
Rating:
1.0
Honestly soundly recommend uhaul to anyone. I would choose budget over uhaul all day. The fact that I chose mobile pickup should mean that I check in and do everything from my phone within a reasonable amount of time. It should take no more than 15 minutes. I shouldn’t have to provide information for other people to confirm. Absolutely ridiculous. I have no family/friends. You have my ID and where I live. If you don’t get the truck back contact the police to come to my address it’s that simple. It took over an hour to get checked in and the truck which was a lost hour on my reservation. I was told it would be adjusted but didn’t happen. Would not recommend and there was no help/assistance from the location. Not happy with the whole process of renting. I didn’t have these issues with a first time rental from budget.
Deveney Gill
Rating:
5.0
Very pleased with the service and help We was given with transaction..its been hard on us and you have made it awesome..thank you so much.
Daveda Morris
Rating:
5.0
Customer did not leave a comment.
Kierra Greer
Rating:
5.0
No comment
Barbara Muhlbaier
Rating:
4.0
Customer did not leave a comment.
Kim Kahakauwila
Rating:
5.0
Customer did not leave a comment.
Lisa White
Rating:
5.0
Awesome customer service, very nice people.
Timothy KLAMAN
Rating:
5.0
The lady who helped me was fantastic at her job. I really appreciated her help.
Omar Suazo
Rating:
5.0
NA
folashad agboola
Rating:
5.0
Customer did not leave a comment.
Stephanie Mayberry
Rating:
5.0
Customer did not leave a comment.
Cindy Aschemann
Rating:
5.0
Customer did not leave a comment.
Jose Vargas Muniz
Rating:
3.0
Dropped off after hours. No one at location. Easy to find and drop off
Heather Foley
Rating:
5.0
Would gladly rent from this location, again!
Jennifer Ebener
Rating:
5.0
Customer did not leave a comment.
Jeff Pulley
Rating:
5.0
The location was closed but very helpful!
Rita Hastie
Rating:
5.0
Customer did not leave a comment.
Joanne LeVault
Rating:
3.0
Customer did not leave a comment.
BILL HIGGINS
Rating:
5.0
Customer did not leave a comment.
JERRY SANDERS
Rating:
5.0
We had a little mishap with the equipment but the staff is working to make it right. Appreciate it. Accidents happen.
Kimberly Ferrari
Rating:
1.0
First, my dissatisfaction isn't directed towards Uhaul employees but rather the company itself. It took me over THREE WEEKS just to reserve a simple vehicle with Uhaul. I called multiple locations that kept giving me the run around. But I'd still get bombarded with text messages from Uhaul about making a reservation. Uhaul wouldn't have to work so hard to get business if its various centers (privately owned?) simply treated customers professionally and offered competent help.
Once I'd finally made a reservation, Uhaul kept pestering me about using their app--supposedly to save ME time allowing me to check-in at the lot instead of having to waste time in the store. But the app never worked. I tried entering my driver's license but the Uhaul app wouldn't accept it. So I had to go to the store to check in ANYWAY. Incidentally, when I called Uhaul corporate about this, the individual I spoke with confirmed my suspicion. The app isn't intended to save CONSUMERS time but rather for Uhaul's own corporate purposes. Caveat emptor.
When I got to the store at 6:55AM (early so I wouldn't have to waste time...), there was already a party there talking to the sole (visible) employee! How could people be there making reservations already when the store advertised it opened at 7AM??? So there I stood listening to the sole English speaker in the group of three translating every sentence for the other two members of the group. This is what the app was supposed to help me avoid... I have to admit the employee was courteous to the party of three hounding him with question after question.
After a long wait, I finally got to speak with the agent. I've been renting from Uhaul for more than 20 years all over the US with my same ID. But now I needed to give Uhaul the private telephone numbers of TWO of my contacts--none of whom had given me permission to do this in this age rife with ID fraud and companies selling our private data. Why? I'm quoting the employee: "In case you don't come back with MY truck, bud." Some professionalism, Uhaul. The behavior of these facilities that do business under YOUR NAME reflect on the Uhaul brand.
Finally, I'm in the truck. Guess what. It won't start and there are a slew of warning lights on the dashboard, including a check engine light, the brake fluid warning light, the brake system warning light, and a warning that the "Pre Collision Assist" (which I bet Uhaul has calculated into its corporate rates and for which, therefore, we customers are paying) was malfunctioning. Are you kidding me? What is this? Rent-A-Wreck? What would have happened if I'd gotten on the highway and broken down while my expensive by-the-hour movers were waiting for me? I do appreciate Uhaul finally got me into another vehicle (rear door wouldn't securely close!!!), but the contrast between treating ME, a long-time (but no more!) customer, like a potential thief and UHAUL putting me in derelict vehicles was just too jarring. Our family won't rent from Uhaul again. Better to pay MUCH more to go with a reliable, professional, respectful company.
Again, the problem wasn't so much the employee (individuals' perceptions of professionalism vary) but Uhaul's policies, the way they're executed, and the abysmal quality of some of their trucks we customers are entrusting our property and the safety of our family to.
Carlos Azora
Rating:
5.0
Miss maranda was amazing had a hard trip but she was in my heart to try to keep me up that child of God deserves a big raise boss position even owner of one of these companies she knows her stuff and she's very good at it God love her
beth martin
Rating:
5.0
Rudy and Al were absolutely amazing with their customer service made sure I got my reservation and made check out easy!
Van Ikner
Rating:
5.0
Customer did not leave a comment.
Marvin Fairless
Rating:
5.0
the nicest employee i have ever met. he was so sweet and welcomed me to southern illinois.
vikki barrett
Rating:
5.0
The service representative was awesome! He explained everything that was going to be done to the car. He went over each step of the bill. And after he had put on the hitch, he explained exactly how the hitch was put on so professional and friendly. Awesome employee you have there!
peggy ott
Rating:
5.0
Had a great experience! Merry Christmas and a happy new year!☮️❤️
charles Legate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javier Aguirre
Rating:
5.0
Customer did not leave a comment.
Javier Aguirre
Rating:
5.0
Customer did not leave a comment.
Bradley Lam
Rating:
5.0
Customer did not leave a comment.
Chris Jaquez
Rating:
5.0
Customer did not leave a comment.
Danise Daville
Rating:
5.0
Nothing I love this place
Brittany Valliant
Rating:
5.0
Customer did not leave a comment.
Matthew Sronkoski
Rating:
5.0
Customer did not leave a comment.
jonathan owens
Rating:
5.0
Customer did not leave a comment.
Carla Casler
Rating:
5.0
Customer did not leave a comment.
Garrett Duppong
|
Overall Experience
Rating:
4.0
Service was great. In and out no hassles
Dennis Bowring
Rating:
4.0
Customer did not leave a comment.
MARK FURBY
Rating:
5.0
Service was above my expectations.staff was so friendly and helpful.im so glad I chose this company and this location.thank you for a great experience.
patricia gaston
Rating:
4.0
didn’t rent from them. returned truck TO them, but the store looked great and the personal were great as far as our brief interaction went.
Mike Hamilton
Rating:
5.0
Customer did not leave a comment.
Evangeline Beard
Rating:
5.0
Customer did not leave a comment.
GHASSAN ISHAK
Rating:
3.0
I wasn’t happy about having my credit card charged before being asked if I would like to pay with cash. I was trying to avoid charges. I made the comment that I would have appreciated them communicating with me.
KIM KAHAKAUWILA
Rating:
5.0
I feel like everything is good and nothing needs to be improved the service was great and cheap
Zaneah Lester
Rating:
5.0
The 26ft truck I rented was the worst riding truck I have rented from Uhaul. The front end alignment was horrible and the suspension made for a absolute nightmare of travels. Our stuff in the back of the truck upon our destination was scattered and stacked boxes had fallen onto each other. The rest of the uhaul experience was great with friendly personnel at both the pick up and drop off locations.
Archibald Parker
Rating:
5.0
Al is an awsome associate. Very friendly and helpful.
samantha hanson
Rating:
5.0
Customer did not leave a comment.
Kimberly Ramsey
Rating:
5.0
Even after a long busy day, the staff was upbeat helpful and professional, making my experience a pleasure. Thanks guys!
John lindt
Rating:
5.0
Customer did not leave a comment.
Molly Alter
Rating:
4.0
Customer did not leave a comment.
kim zang
Rating:
4.0
Customer did not leave a comment.
MONTANNA BRINSON
Rating:
4.0
He listened sympathetically about our experience and tried to rectify the problem.
Shane Rhoades
Rating:
5.0
Customer did not leave a comment.
DAVID DIAMANT
Rating:
5.0
Customer did not leave a comment.
wild motors
Rating:
5.0
really nice vehicle, easy to rent and return, fast service and affordable too. excellent customer service!
james chew
Rating:
5.0
Friendly stuff
FORTUNATO ALARCON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lidia holt-phoenix
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arianna Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Anderson Barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Connolly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGEL CRUZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Hankinson
|
Overall Experience
Rating:
4.0
great customer service when checking out! and well managed space, i felt safe leaving my things here!
Quinn Sammarco
|
Overall Experience
Rating:
5.0
Good clean well kept.
Kaiya Jones
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tiera Mccurdy
|
Overall Experience
Rating:
3.0
Overall our move-in was fine, however I was told on the phone when I booked our storage unit that it was a first floor, climate controlled unit. I double checked this with the lady on the phone more than once to ensure because we have a couch that we HAVE to have first floor unit access in order to move it in. Our unit ended up being in the second floor and was a heated unit therefore we currently have no where to put our couch. I went to ask if there happened to be another unit available that we could switch to, and the guy didn’t even let me ask the question before telling us that there are no other units available and that our current unit not being what we were told was our problem. He was not the most pleasant person which was really upsetting and frustrating after we had just driven 18 hours to the Carbondale area to store our stuff for our move.
Mackensie Criswell
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Marcia Taylor
|
First Impressions
Rating:
5.0
Thanks Uhual of Carbondale IL, You have been a great help.....
Adrienne shannon
|
Overall Experience
Rating:
5.0
I truly appreciate the kind and encouraging words of the Owener AL Jabr!
Edith Koine
|
First Impressions
Rating:
5.0
From an SIU parent perspective, it would be very helpful if the units were accessible until 11 pm at night. That extra hour would be great for those of us traveling and needing additional access for move-in and move-out of dorms/apartments. Otherwise, everything was great. Thank you!
Melinda Branch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Loleta whitworth
|
Overall Experience
Rating:
4.0
Would love access till 11pm.
Melinda Branch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXIS DEPRE
|
First Impressions
Rating:
5.0
You guys were great 👍 I will always give you guys a good reference and if I need a unit again I will be back thank you so much!
john Kyles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
leola Harley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Owen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qualashia Brown
|
Overall Experience
Rating:
5.0
This storage unit was an absolute lifesaver when we couldn’t fit everything in one trailer. We were so grateful the online phone operator suggested it! A blessing!
Stephanie Herrmann
|
Overall Experience
Rating:
5.0
Brad and his team are outstanding, Customer service was excellent like a well oiled machine. A++. ASJ
Ali Jabr
|
First Impressions
Rating:
5.0
I completely underestimated the storage space I needed. I came in and acted like I knew what I was doing, but I was just worn out and trying to get it done. The team at the storage facility helped to get me set up with the space I needed, and made it as easy as possible for me to finish my move.
christopher smith
|
First Impressions
Rating:
4.0
Have not moved in many years and dreaded the process. It was such a relief that things went smoothly and contact with employees was always pleasant. Very professional and helpful.
marie inczauskis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Anderson Barker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ida Austin
|
Overall Experience
Rating:
5.0
The staff was great
carl burns
|
Overall Experience
Rating:
4.0
Clean and friendly, easy to access and responsive when we needed them
Shawna DeBolt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jiaxin ji
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Anderson Barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay Shiff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david norris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josey Blumenshine
|
Online Move In
Rating:
5.0
Rent storage unit and truck very helpful and friendly
Ida Austin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Owen
|
First Impressions
Rating:
5.0
Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.
Susan P Langellier
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
GLORIA Dove
|
Overall Experience
Rating:
2.0
When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.
Jamie Raines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
krista grammer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CECIL SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deven worthington
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Thelma Valley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRADY JITER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia lewis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEON RICE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Dolce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth smith
|
Overall Experience
Rating:
5.0
Excellent move in and move out experience. Very clean and safe.
Julia Termanas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ida Austin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carrie Ruswick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ada Campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Reeves
|
Overall Experience
Rating:
2.0
The check in process in May was frustrating. Several mistakes in the check in.
pat larkin
|
Overall Experience
Rating:
4.0
The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I’ve used, but it was sufficient for our needs (storing furniture over the summer for a student).
ALAIN DAWSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Reeves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Towana Preston
|
First Impressions
Rating:
5.0
Staff were VERY helpful and enjoyable to work with.
Martha Cropper
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lakenya Hearon
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful
carl burns
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CANDIS SOUTH
|
Online Move In
Rating:
5.0
Staff is great and very helpful
ARDATH RANDLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin schumacher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan Wilson
|
Overall Experience
Rating:
4.0
It was very. EXPENSIVE
tim comiskey
|
Overall Experience
Rating:
5.0
Very helpful staff
Lauryn Lockett
|
First Impressions
Rating:
5.0
Great customer service!
NATASHA JONES
|
Overall Experience
Rating:
4.0
Prompt service good customer service
MARCIA TAYLOR
|
First Impressions
Rating:
4.0
Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.
Alan Martinez
|
First Impressions
Rating:
2.0
Too small
Jose Saavedra Torres
|
Overall Experience
Rating:
5.0
Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.
sue burroughs
|
Overall Experience
Rating:
4.0
Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!
Sharifa Stewart
|
Overall Experience
Rating:
2.0
I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!
scott fletcher
|
Overall Experience
Rating:
5.0
Great
William Danaher
|
Overall Experience
Rating:
2.0
Manager was rude
richard hill
|
Overall Experience
Rating:
5.0
Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.
ALONZO Taylor JONES
|
Overall Experience
Rating:
5.0
Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.
Scott Rakow
|
Overall Experience
Rating:
3.0
The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.
Rose Banks
|
Overall Experience
Rating:
3.0
It was super hot in there! Awful moving in and out because of the heat
natalie evans
|
Overall Experience
Rating:
5.0
Great customer service, very helpful staff, clean storage.
Maria Barone
|
Overall Experience
Rating:
5.0
The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.
Lesley chatmon
|
Overall Experience
Rating:
5.0
The staff and facility were everything I wanted
margaret finan
|
Overall Experience
Rating:
5.0
Great service. Rashad did phenomenal job.
Vadzim Chyzhyk
|
Overall Experience
Rating:
5.0
Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.
Gene Caraker
|
Reservation
Rating:
2.0
While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.