Customer Reviews for U-Haul Moving & Storage of Carbondale

Rating:

4.0

The staff are so friendly and make the experience very personable. It feels nice to be remembered.

Rating:

5.0

Amazing service thanks to the uhaul team!

Rating:

2.0

It was Ight

Rating:

5.0

Miranda was super helpful and funny

Rating:

4.0

I had a bit of trouble navigating the app, and was unable to go back and edit what I had submitted. Otherwise everything went well.

Rating:

5.0

Very quick return process!!

Rating:

5.0

The worker didn't hook the tongue to the ball accurately. I would recommend new employees to be monitored by experienced workers to assure trailers are being hooked up appropriately. Luckily Noone or nothing was hurt.

Rating:

5.0

Nothing! Just keep up the great work and professionalism!

Rating:

5.0

I have nothing to add except Nate’s customer service at this location exceeded my expectations.

Rating:

5.0

Great service as always!

Rating:

1.0

Open the store on time. Make sure all parts are in good working condition (trailer brakes did not function, driver side fender warped, tire stops bent). Was called two days after I returned trailer asking when I was bringing trailer back. Overall, miserable experience.

Rating:

5.0

Have a lubricant available to lube stuck or difficult to move hitch locking mechanism and hinges.

Rating:

1.0

Truck had leaking gas tank, very dangerous.

Rating:

5.0

No notes

Rating:

5.0

Prices are a little high for fixed income seniors.

Rating:

4.0

Easy drop off. Very nice person.

Rating:

4.0

N/A

Rating:

1.0

Charged me for gas the 3rd time when I filled it to the exact location it was before I even rented the vehicle. Expect an $8+ surcharge everytime you rent a truck here they love charging you for gas you didn’t use…

Rating:

5.0

the customer service was excellent. Thank you for the experience of being so valued

Rating:

4.0

First time I used uhaul so I didn’t know what to expect

Rating:

5.0

I have to say that this has been the most courteous and professional U-Haul franchise that I've ever had the pleasure of doing business with! Thank you so much for all your help these last few days.

Rating:

5.0

Nothing!

Rating:

5.0

None job will done

Rating:

5.0

Good job

Rating:

5.0

Great location to the university. Friendly guys. Great pricing. Facility was always clean and felt secured.

Rating:

5.0

Super nice helpful friendly great people!

Rating:

5.0

The service was amazing. The young lady who helped us out was terrific. She knows her job and does it well. We will use this location when we need trucks and or trailers.

Rating:

2.0

Everything was great except that it cost almost $18 to fill the tank. It was $3 a gallon. That was 6 gallons I used for 4 miles or 1.5 miles per gallon. I did not sit in traffic nor did I idle the truck. When I mentioned it to the attendant, I was told the trucks take a lot of gas. The gas gauge was apparently broken as it stayed on half tank. I filled the tank until I got the shut off from the gas hose. I will certainly look at another company in the future. Fortunately, there are others available.

Rating:

1.0

Staff was extremely unfriendly. Did not provide necessary information or make me feel confident in the process.

Rating:

5.0

Staff was excellent, knowledgeable, very friendly, and helpful.

Rating:

5.0

We have moved several times with trucks. This was our first time using the U-Box. We found the U-Box to be so much better, packing and unpacking on our schedule rather than the rental truck’s ticking time clock. The box was easy to pack to the ceiling so nothing shifted during transport. The only negative was the box will not hold a sofa greater than 95 inches.

Rating:

5.0

The employees at Uhaul Carbondale were exceptional. I’m very satisfied with the service they provided.

Rating:

4.0

Very pleased with the service at this location.

Rating:

1.0

Honestly soundly recommend uhaul to anyone. I would choose budget over uhaul all day. The fact that I chose mobile pickup should mean that I check in and do everything from my phone within a reasonable amount of time. It should take no more than 15 minutes. I shouldn’t have to provide information for other people to confirm. Absolutely ridiculous. I have no family/friends. You have my ID and where I live. If you don’t get the truck back contact the police to come to my address it’s that simple. It took over an hour to get checked in and the truck which was a lost hour on my reservation. I was told it would be adjusted but didn’t happen. Would not recommend and there was no help/assistance from the location. Not happy with the whole process of renting. I didn’t have these issues with a first time rental from budget.

Rating:

5.0

Very pleased with the service and help We was given with transaction..its been hard on us and you have made it awesome..thank you so much.

Rating:

5.0

No comment

Rating:

5.0

Awesome customer service, very nice people.

Rating:

5.0

The lady who helped me was fantastic at her job. I really appreciated her help.

Rating:

5.0

NA

Rating:

3.0

Dropped off after hours. No one at location. Easy to find and drop off

Rating:

5.0

Would gladly rent from this location, again!

Rating:

5.0

The location was closed but very helpful!

Rating:

5.0

We had a little mishap with the equipment but the staff is working to make it right. Appreciate it. Accidents happen.

Rating:

1.0

First, my dissatisfaction isn't directed towards Uhaul employees but rather the company itself. It took me over THREE WEEKS just to reserve a simple vehicle with Uhaul. I called multiple locations that kept giving me the run around. But I'd still get bombarded with text messages from Uhaul about making a reservation. Uhaul wouldn't have to work so hard to get business if its various centers (privately owned?) simply treated customers professionally and offered competent help. Once I'd finally made a reservation, Uhaul kept pestering me about using their app--supposedly to save ME time allowing me to check-in at the lot instead of having to waste time in the store. But the app never worked. I tried entering my driver's license but the Uhaul app wouldn't accept it. So I had to go to the store to check in ANYWAY. Incidentally, when I called Uhaul corporate about this, the individual I spoke with confirmed my suspicion. The app isn't intended to save CONSUMERS time but rather for Uhaul's own corporate purposes. Caveat emptor. When I got to the store at 6:55AM (early so I wouldn't have to waste time...), there was already a party there talking to the sole (visible) employee! How could people be there making reservations already when the store advertised it opened at 7AM??? So there I stood listening to the sole English speaker in the group of three translating every sentence for the other two members of the group. This is what the app was supposed to help me avoid... I have to admit the employee was courteous to the party of three hounding him with question after question. After a long wait, I finally got to speak with the agent. I've been renting from Uhaul for more than 20 years all over the US with my same ID. But now I needed to give Uhaul the private telephone numbers of TWO of my contacts--none of whom had given me permission to do this in this age rife with ID fraud and companies selling our private data. Why? I'm quoting the employee: "In case you don't come back with MY truck, bud." Some professionalism, Uhaul. The behavior of these facilities that do business under YOUR NAME reflect on the Uhaul brand. Finally, I'm in the truck. Guess what. It won't start and there are a slew of warning lights on the dashboard, including a check engine light, the brake fluid warning light, the brake system warning light, and a warning that the "Pre Collision Assist" (which I bet Uhaul has calculated into its corporate rates and for which, therefore, we customers are paying) was malfunctioning. Are you kidding me? What is this? Rent-A-Wreck? What would have happened if I'd gotten on the highway and broken down while my expensive by-the-hour movers were waiting for me? I do appreciate Uhaul finally got me into another vehicle (rear door wouldn't securely close!!!), but the contrast between treating ME, a long-time (but no more!) customer, like a potential thief and UHAUL putting me in derelict vehicles was just too jarring. Our family won't rent from Uhaul again. Better to pay MUCH more to go with a reliable, professional, respectful company. Again, the problem wasn't so much the employee (individuals' perceptions of professionalism vary) but Uhaul's policies, the way they're executed, and the abysmal quality of some of their trucks we customers are entrusting our property and the safety of our family to.

Rating:

5.0

Miss maranda was amazing had a hard trip but she was in my heart to try to keep me up that child of God deserves a big raise boss position even owner of one of these companies she knows her stuff and she's very good at it God love her

Rating:

5.0

Rudy and Al were absolutely amazing with their customer service made sure I got my reservation and made check out easy!

Rating:

5.0

the nicest employee i have ever met. he was so sweet and welcomed me to southern illinois.

Rating:

5.0

The service representative was awesome! He explained everything that was going to be done to the car. He went over each step of the bill. And after he had put on the hitch, he explained exactly how the hitch was put on so professional and friendly. Awesome employee you have there!

Rating:

5.0

Had a great experience! Merry Christmas and a happy new year!☮️❤️

Rating:

5.0

Nothing I love this place

Rating:

4.0

Service was great. In and out no hassles

Rating:

5.0

Service was above my expectations.staff was so friendly and helpful.im so glad I chose this company and this location.thank you for a great experience.

Rating:

4.0

didn’t rent from them. returned truck TO them, but the store looked great and the personal were great as far as our brief interaction went.

Rating:

5.0

Friendly stuff

Rating:

4.0

great customer service when checking out! and well managed space, i felt safe leaving my things here!

Rating:

5.0

Good clean well kept.

Rating:

3.0

Overall our move-in was fine, however I was told on the phone when I booked our storage unit that it was a first floor, climate controlled unit. I double checked this with the lady on the phone more than once to ensure because we have a couch that we HAVE to have first floor unit access in order to move it in. Our unit ended up being in the second floor and was a heated unit therefore we currently have no where to put our couch. I went to ask if there happened to be another unit available that we could switch to, and the guy didn’t even let me ask the question before telling us that there are no other units available and that our current unit not being what we were told was our problem. He was not the most pleasant person which was really upsetting and frustrating after we had just driven 18 hours to the Carbondale area to store our stuff for our move.

Rating:

5.0

Thanks Uhual of Carbondale IL, You have been a great help.....

Rating:

5.0

I truly appreciate the kind and encouraging words of the Owener AL Jabr!

Rating:

5.0

From an SIU parent perspective, it would be very helpful if the units were accessible until 11 pm at night. That extra hour would be great for those of us traveling and needing additional access for move-in and move-out of dorms/apartments. Otherwise, everything was great. Thank you!

Rating:

4.0

Would love access till 11pm.

Rating:

5.0

You guys were great 👍 I will always give you guys a good reference and if I need a unit again I will be back thank you so much!

Rating:

5.0

This storage unit was an absolute lifesaver when we couldn’t fit everything in one trailer. We were so grateful the online phone operator suggested it! A blessing!

Rating:

5.0

Brad and his team are outstanding, Customer service was excellent like a well oiled machine. A++. ASJ

Rating:

5.0

I completely underestimated the storage space I needed. I came in and acted like I knew what I was doing, but I was just worn out and trying to get it done. The team at the storage facility helped to get me set up with the space I needed, and made it as easy as possible for me to finish my move.

Rating:

4.0

Have not moved in many years and dreaded the process. It was such a relief that things went smoothly and contact with employees was always pleasant. Very professional and helpful.

Rating:

5.0

The staff was great

Rating:

4.0

Clean and friendly, easy to access and responsive when we needed them

Rating:

5.0

Rent storage unit and truck very helpful and friendly

Rating:

5.0

Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.

Rating:

2.0

When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.

Rating:

5.0

Excellent move in and move out experience. Very clean and safe.

Rating:

2.0

The check in process in May was frustrating. Several mistakes in the check in.

Rating:

4.0

The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I’ve used, but it was sufficient for our needs (storing furniture over the summer for a student).

Rating:

5.0

Staff were VERY helpful and enjoyable to work with.

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Staff is great and very helpful

Rating:

4.0

It was very. EXPENSIVE

Rating:

5.0

Very helpful staff

Rating:

5.0

Great customer service!

Rating:

4.0

Prompt service good customer service

Rating:

4.0

Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Rating:

2.0

Too small

Rating:

5.0

Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

Rating:

4.0

Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

Rating:

2.0

I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

Rating:

5.0

Great

Rating:

2.0

Manager was rude

Rating:

5.0

Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

Rating:

5.0

Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Rating:

3.0

The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

Rating:

3.0

It was super hot in there! Awful moving in and out because of the heat

Rating:

5.0

Great customer service, very helpful staff, clean storage.

Rating:

5.0

The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

Rating:

5.0

The staff and facility were everything I wanted

Rating:

5.0

Great service. Rashad did phenomenal job.

Rating:

5.0

Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.