Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

7,959 reviews

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory, corner of US 41 and old 41)

(239) 567-9179

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory, corner of US 41 and old 41)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Kelley 
Rating:
5.0

Customer did not leave a comment.

Paul Digati 
Rating:
2.0

The inside of it is filthy there's stuff spilled all on it

Michael Rogers 
Rating:
5.0

Customer did not leave a comment.

Nelson sandez 
Rating:
5.0

Tori was extremely courteous and helpful at the sign up process.

john Nevitt 
Rating:
3.0

Customer did not leave a comment.

Lars Munters 
Rating:
5.0

Customer did not leave a comment.

Mark Re 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor 
Rating:
2.0

Customer did not leave a comment.

Steve Schley 
Rating:
5.0

Customer did not leave a comment.

yoleisy gonzalez 
Rating:
5.0

U-Haul Moving & Storage of Cape Coral and North Fort Myers was very nice to work with, thank you. I sent a friend there already for a trailer hitch and trailer rental. The 4 x 8 trailer looked pretty shabby but performed well on the 1300 mile trip. It had one new looking tire and one worn down to the wear bars in the center. All in all, was a nice experience.

Thomas Mills 
Rating:
5.0

Very clean easy to get in and out of. I would highly recommend. One slight problem. My alarm went off I’ve got to figure out what that is.

Jim Hargrove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bielawa 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bayne 
Rating:
5.0

Great service

Robert Mazzaferro 
Rating:
3.0

Customer did not leave a comment.

Dana Love 
Rating:
5.0

The staff was very courteous, knowledgeable and helpful throughout the process, especially ARRORA!

JIM ENNIS 
Rating:
5.0

Maybe lower some prices just a hair but still affordable or offer free insurance to people to rent equipment for more than 1 day

Jonathon Abbott 
Rating:
5.0

Customer did not leave a comment.

RHONDA SMITH  |  Overall Experience 
Rating:
5.0

Good customer service.

Rob Jenkins 
Rating:
5.0

Customer did not leave a comment.

ERNESTO PRADO 
Rating:
5.0

Customer did not leave a comment.

Sam Metz 
Rating:
5.0

Customer did not leave a comment.

Ryan Raftery 
Rating:
5.0

Customer did not leave a comment.

michael begy 
Rating:
5.0

Customer did not leave a comment.

Elvin Alfonso 
Rating:
4.0

There was too much paperwork that puts all of the liability on the person renting the truck and makes Uhaul liable for very little.

Russ Whyman 
Rating:
4.0

Customer did not leave a comment.

CHARLES HOLMES 
Rating:
5.0

Outstanding job, start to finish!

Tim Gibbons 
Rating:
5.0

Customer did not leave a comment.

Tosha Wallis  |  First Impressions 
Rating:
5.0

Everything was great!

Lisa Gump 
Rating:
5.0

The customer service was great, much better than other experiences at U-Haul and many other large companies.

Ryan Normoyle 
Rating:
5.0

Thank you, everything was fine. I was actually surprised how well the truck had been maintained, tires, steering, etc. Made our trip a lot easier.

GILBERT SHEETS 
Rating:
5.0

My go to location!

Kevin Doyle 
Rating:
1.0

There was no return instructions given to me upon renting the 5x9 trailer that I rented. So when I returned the trailer after hours I just left it where I found it and was charged a fee. I have since disputed it since I was given no instruction on the return and have yet to hear back.

Mark Van Sciver 
Rating:
3.0

Trailer needs greased and lube it was very slow raising and lowering. Also workers that day renting along with returning were rude. I had my truck breakdown and was late returning they still charged me for another day! I believe I should’ve got my monies worth with a nice understanding along with getting treated like trash!

Brett Van 
Rating:
5.0

Customer did not leave a comment.

William McClure 
Rating:
5.0

This facility is huge and has everything you might need. We dropped the truck off and the check out went very well. Gave us a one month storage room free and it was very clean. Impressive place. Will use them again if needed.

Anna White 
Rating:
5.0

Customer did not leave a comment.

Tom Bell 
Rating:
5.0

There's no way possible you can do better than what you were doing. Unbelievable operation. From the girls at the front counter to the young man who installed my hitch everyone was excellent. I could not believe how the girls checked air pressure on the tires cleaned out all the trucks filled the washer fluid. Best operation I've ever seen for U-Haul. And I have a lot of history with you all. My grandparents own the company in Akron Ohio called Steiner body before U-Haul they built trailers for a company called cargo U-Haul hit the market and bought cargo out and they built U-Hauls for years. So I'm going back 60 years ago. I don't know if you give out Awards to stores or buy them lunch or whatever occasionally but you should do something for this group of people. Absolutely the best

Larry Lloyd 
Rating:
5.0

I think its insane how convenient Uhaul and their staff have changed the truck rental experience. I returned my truck after hours with no hiccups. Any time I needed to speak to someone, I was able to get someone on the phone. Even after store was closed. From the time I picked up my truck until the time I returned I had someone on hand to help whenever I needed it. I also left an important folder in the truck and the staff was nice enough to mail it to my new apartment. I could not be happier with the service. Thank you so much for all of your help. Your staff is amazing!

Israel Carromero 
Rating:
4.0

Experience with equipment & rental staff was great. Parking lot was a bit difficult getting in & out.

Victoria Carpenter 
Rating:
5.0

Customer did not leave a comment.

Cindy Newell 
Rating:
1.0

Have more staff on hand so there is not just 1 person working inside for check in process and the line of 5 people and 30 min wait in line. Then after I checked in for a trailer there was no one outside to help me find where the trailer where or which one I was suppose to take. Finally realized customer cars where blocking where the trailer where. I had to find the owners of the cars to get them to move then i loaded the trailer myself. Complete Chaos! Then returning after hours It took forever because the only way you can check in is downloading the stupid app and creating a profile and setting up your account. Way to complicated and fustrating. I just wanted an easy stress free exssperience and that's far from what I got.

DEVIN SCHELM 
Rating:
5.0

Customer did not leave a comment.

Steven Mather 
Rating:
5.0

Customer did not leave a comment.

gheorghe nemes 
Rating:
5.0

I would like a $50 refund for my travel due to the fact the truck I had rented was not returned and I had to drive extra mileage to pick up/drop off the truck that I would not have had to pay if the truck I originally rented had been available.

Leah Mallett 
Rating:
2.0

Check in and check out was not right, took to long, not enough staff, one of the workers had her three kids there running around, she was baby sitting and working at same time

Michael Hyman 
Rating:
5.0

Customer did not leave a comment.

Catherine Mullisi 
Rating:
5.0

Change insurance coverage ,it no longer is worth the price.

James Martin 
Rating:
5.0

Excellent service, showed how to properly connect the equipment I rented and made sure it worked and I understood how to disconnect and reconnect it.

Joseph Mazanec 
Rating:
5.0

Customer did not leave a comment.

MORGAN BRADFORD  |  Overall Experience 
Rating:
4.0

That "all" staff members are well informed about checkout / return procedures. Especially staff working outside in or around detailing and cleaning area. Overall 5 ⭐'a to this location

Rogina Thomas 
Rating:
5.0

The office ladies and equipment return crew were also outstanding highly recommended extremely happy with personnel and cleaningness

George Truffin 
Rating:
5.0

Customer did not leave a comment.

Yosvani Alfonso 
Rating:
5.0

I put 12 miles on the truck I rented o 3-13-2024. Paperwork says full tank when I picked it up. Gauge needle is close to full. Took $18.00 to top it off. Then needle was buried on full. Thinking your full and what you expect full return , are two different things. Won't break the bank but may not be the best business practice.

James Hertel 
Rating:
5.0

Customer did not leave a comment.

Martin Parness 
Rating:
5.0

Great customer service

john montgomery 
Rating:
2.0

Got charged extra upon returning rental…not what I agreed to on the pickup side. I signed a contract for a set dollar amount, and then I got charged more at the drop off location. U-Haul calculated the rental amount (mileage, etc.), not me. Besides turning in the rental a couple of days early, I was told I would receive a $40 refund if I returned the rental to the North Ft. Myers drop off location… that didn’t happen either. I’m not happy.

Ward Stillwagon 
Rating:
5.0

Rented a trailer worked out great very nice and helpful staff.

raymond oliver 
Rating:
5.0

Customer did not leave a comment.

Thomas Ianniello 
Rating:
4.0

Customer did not leave a comment.

Russ Whyman 
Rating:
5.0

Very helpful, clean and organized store and equipment.

cindy noll 
Rating:
5.0

Associates were courteous, knowledgeable, friendly and fast. I really didn’t need to get out of my vehicle.

Joseph Takacs 
Rating:
5.0

Customer did not leave a comment.

Gary Simmons 
Rating:
3.0

The app would not work correctly for pickup or for return. The return took a long time as there was only 1 clerk. It is a very busy location. The clerks were great.

Lawrence Spoor 
Rating:
4.0

Customer did not leave a comment.

Virginia Budny  |  Overall Experience 
Rating:
4.0

On occasion, some of the employees seem to forget that it's all about the customer and treat you like a lowly employee. I'm not pointing fingers at any one person. I've had a few experiences that were less than desirable. But they are all right. My van was awesome. Smooth and steady, comfortable. Top notch. Wish I could afford to drive it every day.

Monte Gottbrecht 
Rating:
5.0

Customer did not leave a comment.

LUIS GARCIA 
Rating:
5.0

Customer did not leave a comment.

Chris Gallimore 
Rating:
3.0

Customer did not leave a comment.

Fred Scanga 
Rating:
5.0

Customer did not leave a comment.

ubaldo porto  |  Overall Experience 
Rating:
5.0

Excellent

Jenry Puebla 
Rating:
4.0

Customer did not leave a comment.

Alexander Pilz 
Rating:
4.0

Customer did not leave a comment.

GARRY COTTRELL 
Rating:
5.0

Customer did not leave a comment.

Robbin Wallis 
Rating:
1.0

Customer did not leave a comment.

RoChyna Dunham 
Rating:
5.0

Everyone went over and above to help me and move me out fast I would definitely refer people to you

James Daniel 
Rating:
5.0

Customer did not leave a comment.

Scott Gammon 
Rating:
5.0

Customer did not leave a comment.

Jose Gabriel Acevedo 
Rating:
5.0

Customer did not leave a comment.

Angel L Rivera 
Rating:
5.0

Very busy location but a very professional and customer oriented crew keeping things running smooth!

Francis Clark 
Rating:
5.0

Great customer service

Luis Colon 
Rating:
4.0

Customer did not leave a comment.

Bruce Arnold 
Rating:
4.0

Customer did not leave a comment.

Martin Abel 
Rating:
5.0

Every thing was great ,nice people to deal with. Smooth rental start to finish.

John McDonaold 
Rating:
5.0

Customer did not leave a comment.

Mark Kent 
Rating:
3.0

Customer did not leave a comment.

Anthony Wessing 
Rating:
5.0

They were very professional and courtesy. Recommend

Kevin Whitty 
Rating:
5.0

Great experience. Everyone I worked with was friendly and helpful. Pickup and drop off were both very smooth.

Michael Sands 
Rating:
5.0

Great customer service. Nice people. Very efficient. What else can you ask for?

Eugene Alexander 
Rating:
5.0

If it isn’t broke don’t fix it, that being said, my whole experience from the online reservation to the pickup and and drop off went off without a hitch, From the woman that checked me in at pickup to the gentlemen in the yard everyone was extremely helpful, U-Haul of Cape Coral-Fort Myers will be my go to location whenever I need storage or transportation needs

Robert Esposito 
Rating:
5.0

Customer did not leave a comment.

Jerome Polack 
Rating:
5.0

Great service

DENNIS LANG 
Rating:
2.0

Charged us for 50 miles and we barely went 12! Had wrong return milage in from previous customer. It should be left up to us to check this. It should be correct always!!

Thomas Barca 
Rating:
2.0

The storage unit on the second floor was fine. However, the first floor unit was full of rat poop not only on the floor but in some of our containers as well.

deborah wilamowski  |  Overall Experience 
Rating:
5.0

People at this location were extremely nice, professional, and knowledgeable. They made the check out and check in process easy and fast. The instructions received via email and text were clear and easy to follow. The online reservation process was easy. And the price was very reasonable.

Nancy Rybak 
Rating:
4.0

I have yet to have my trailer lighting work with my trailer. I will be stopping back in as trailer is all new wiring and works with other vehicles but not the equinox you did the work on.

kim drake 
Rating:
5.0

Customer did not leave a comment.

rafael carrion 
Rating:
4.0

There is a lot of construction along US-41 that made it a bit difficult to get into the site. It's not there fault, and it should be cleared up pretty soon. They also have a LOT of inventory and very little parking spaces. The agent who checked us in (Craig) was excellent.

Patrick Sanders 
Rating:
5.0

Customer did not leave a comment.

thomas parker 
Rating:
5.0

Moving is always stressful but picking up and dropping the rental was definitely a smooth experience. Kudos to Service Rep Alanee making things much smoother.

Alfredo Giraud 
Rating:
3.0

Install the right hitch for the bike rack that I purchased

Brittany Jacobs 
Rating:
5.0

Service was excellent. Hitch installed as promised. Great job team!

al schrul 
Rating:
4.0

I called the local location and the number got routed to someone else that claimed that I had no UBox stored at this location. The agent's name was Jimena or Ximena. So I had to physically drive to the store, fortunately not that far, for me to arrange to have my box picked up. On another note, your application is useless, so I don't understand why you're constantly pushing people to down load it. Fortunately for me I've deleted your stupid application off of my phone.

Marie Beeson 
Rating:
5.0

Customer did not leave a comment.

Devin Collier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Grace 
Rating:
5.0

Nothing, keep The Staff, and Their Professionalism, The way it Is. Definitely a Fine Working, and Respectful Crew, inside & Outside. Thank you for this Service . RESPECTFULLY PETE FILIPPONE

Peter Filippone 
Rating:
5.0

Construction

John Shotwell 
Rating:
5.0

Pleasant experience staff extremely helpful

Barbara Manning  |  First Impressions 
Rating:
4.0

We moved to another storage facility with a larger unit at 2/3 the rental price. Over the 4 years renting at Uhaul, we noticed some dip in quality. The smell at the entrance, the elevator making loud knocking noise, the temperature being above the climate control setting in the summer and the congestion of vehicles and rental equipment are other reasons for our departure. Bit we always felt our belongings to be secure and enjoyed the close proximity to our home. Thank you.

James Hilt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Modrak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tom Swaney  |  Overall Experience 
Rating:
5.0

Facilities were very clean. Had carts available to take furniture to the locker. Very courteous and knowledgeable staff. When I returned the rental truck it was very quick. Would definitely recommend to friends.

kevin donnelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin kuchle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Navejar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Del Valle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Boswell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN FITZSIMMONS  |  Overall Experience 
Rating:
1.0

I’ve had my storage unit for almost 2 years. I would visit the storage facility often. Because I had to move into a smalller house. I’ve never had a problem. As of last SUNDAY my storage unit had rats & mice in it. Baby mice were in shoe boxes and other belongings. I had to leave majority of my things due to I did not want to have rats at my house. The facility did nothing but told me to file an insurance claim. (Not to mention the bigger rats were chasing us out of the storage). Hopefully, I get some type of compensation. The insurance company wants me to provide receipts for things like my wedding dress, shoes, bouquets, clothes, wall unit and other items. Unfortunately, I do not have receipts. When the housing crisis came. The last thing I thought about was keeping up with receipts just incase I had damage in my storage unit. Needless to say. My son brought things home and I still ended up with a huge rat in my garage. Be careful and carefully go through your things before you take them from a storage unit. I had an inside air conditioned unit. If anyone wanted to know. I do believe someone brought the rats in because before last month. I did not have an issue with the storage unit. The facility is as always clean. The staff was always friendly. Before the rat/mice incident the facility would’ve been a 10/10.

Doris Fletcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan van trump  |  Overall Experience 
Rating:
4.0

I moved out 11/29/2023. Every call I made the girl was very friendly.

Tom McGowan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chibria West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH RENNIE  |  First Impressions 
Rating:
1.0

Very crowded with trailers and trucks hard to get around but customer service was excellent

Thomas Perkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Serenity Plumbing  |  First Impressions 
Rating:
5.0

Actually quite impressed with the security and cleanliness.

Mary Ann Modrak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shelly christiansen  |  Overall Experience 
Rating:
5.0

Storage unit was great. Truck rental was aweful

DAWN FITZSIMMONS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Silverthorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph bucek   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Pignataro  |  Overall Experience 
Rating:
5.0

Hyper efficient service. Team is friendly and helpful. My gratitude for the staff and floor manager that made my move out quick and easy.

ALEX JANSSON  |  Overall Experience 
Rating:
5.0

Great

Maria De Cordova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA GARLAND  |  Overall Experience 
Rating:
5.0

What I don’t like how I didn’t get reimburse from time I move out of the storage.I Dec.1, 2023.But that’s okay. Thank You any way

annie coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOCKWARD  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Never had any issues in the two years I was there. Prices were reasonable. Thank you for always being stocked with rental items and for keeping the grounds safe and secure! Highly recommend this facility!❤️

Pepper Hahn  |  Overall Experience 
Rating:
4.0

Trailers and trucks blocked the exit many times and made it inconvenient to leave

Mark Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Millard  |  Overall Experience 
Rating:
5.0

I felt this facility went over and above. The staff was extremely friendly and very well organized. If I ever need a storage facility again this is my go to place. Thank you for all your southern hospitality

Bernard White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyle Schaefer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine Leclair  |  First Impressions 
Rating:
5.0

The staff servicing at Uhaul of north Fort Myers exceeded all expectations. We are grateful for the attention to solve any issues, prompt and courteously. They deserve a 10 plus

MELIDA TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER MORRISSEY  |  Overall Experience 
Rating:
4.0

only thing is too insure the keys are in the storage unit

John Wiles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLARD WEIDEMOYER  |  Overall Experience 
Rating:
5.0

Would like to be able to use my own lock.

PATRICIA JOHNSON  |  First Impressions 
Rating:
5.0

friendly service

WILLARD WEIDEMOYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Draheim  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence Schulz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen Decker  |  Overall Experience 
Rating:
5.0

Did what I needed it to do.

William Prater  |  Overall Experience 
Rating:
3.0

You pay a premium for “climate control” “air conditioning” but the building is rarely under 85 degrees and most of my metal objects ended up rusting from condensation.

Thomas Oster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cosgrove  |  Overall Experience 
Rating:
5.0

Very nice facilities, we’ve always rented from you guys, and now needed coverage for our RV. Very nice facility and friendly staff that answered alil our questions.

troy pritchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Webber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Nedik  |  First Impressions 
Rating:
3.0

I have no problem with this location, but overall was not too happy with the u-haul storage experience. I had issues with payments being lost or not posted for months and then emails about non-payment. I also changed my address several times both online and via phone but they never updated records and continued to send emails about changing my address and mailing things to the old address.

Karen Moyes  |  Overall Experience 
Rating:
1.0

Worst U-haul location ever. I had to call numerous times and never got hold of anyone after hurricane in florida to clear out and pay now they want to charge double . Highly suggest not going here!

jordan owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley CHRISMAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Tortosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Borkowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Feierabend  |  First Impressions 
Rating:
5.0

Facility is clean, well lit. The staff is helpful and courteous.

Ricardo Pagan  |  Overall Experience 
Rating:
5.0

Great storage facility.

Paul Champion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Weeks  |  First Impressions 
Rating:
1.0

The owner was there first day an she was rude disrespectful, an complaining about doing her job correctly. The climate storage was super hot like 85 plus all the time all my closet ans my furniture get bad smell. Never recommend this plase to none one.

Leinier Perez  |  Overall Experience 
Rating:
5.0

I always use UHaul for transport and purchase packing materials not just for moving but mailing Always never been a problem with uhaul

Paula Graves  |  Overall Experience 
Rating:
5.0

I did not use this unit and canceled same day.

Kenneth Shay  |  Online Move In 
Rating:
5.0

Phenomenal. Simply stated!

Stefanie Kelting  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bert PEACHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL QUALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan bateson  |  Overall Experience 
Rating:
5.0

The only problem I have is when I need to rent a cargo van,(Sprinter van).I don't have a charge card. I do have a debt card and it's not good enough. I have been a loyal customer for many, many years. And still I can not rent a cargo van at all. Other wise I'm happy with U-Haul storage. A shout out to Kent Leis. Best General I've come across from, Including my self.

nancy hunter  |  First Impressions 
Rating:
5.0

The lovely lady who cleans the units. She is very respectful for your stuff. Very soft-spoken helpful and overall a great staff member. I’ve done a lot of business with you. People with storage truck rental everything that I needed to move. You guys were great. very helpful. I look forward to doing business again with you guys. Thank you for helping me out over the years. I was a long-term member of U-Haul and other rentals. Thank you very much for all your services. Have a great day. 👍

david simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA BATTLES  |  First Impressions 
Rating:
5.0

I moved from Pa. to Florida. It was the smoothest move I ever made. The truck was clean and the storage was clean.

Colleen Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred Bonn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gregory sexton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Nesbitt  |  Overall Experience 
Rating:
1.0

I was offered a month free for each of the two trucks I rented. I called two miles from the location, and because they were closing in 12 minutes, they told me not to come to the office, but to reserve the unit in the ap. I reserved what was shown as an available unit, but once it was processed, it stated that the unit was TBD (to be determined). I had to call (800) Go-U-haul. They transferred me to Larry, who had access to see what units were available. At that time, he reserved the unit and told me he was going to process the free month beginning on May 14, 2023, the move-in date. It had come to my attention that the email confirmation for the reservation that did not process was sent, it was sent in the name of the person who drove the truck for me. While speaking to him, I brought to his attention that the ap had switched the account from my name to my driver's name, Stephen Oberkirch. Larry could see that I reserved the truck, I paid for the truck, and it is my email address on the account. He told me at that time, that he would correct it. It never got corrected and my credit card was charged for the month beginning May 14th. The unit was not suitable for my needs, but this location did not have another that would suit my needs, so on June 11, 2023, I moved out. Once I emptied and cleaned the unit, I went into the office and spoke to the owner about the free month being charged to my credit card and wanted a refund. She advised me that I had to call customer service at (800) Go-U-Haul to get a refund because they had reserved the unit. She also did not correct the name on the account. When I called customer service on June 15, 2023, I was advised the refund had to be processed by the location. The customer service representative conferenced the calls. I was then advised by the location staff, Ashley, that the general manager has to do this, is not in, and will call me when that person returns on June 19, 2023. If the management at this location continues in its refusal to honor the free month (and I only used one of two that I was offered) and process the refund due me, I will have to dispute it with my credit card company.

Stephen Oberkirch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnathan branton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobbie lepern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul runner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cobee lippincott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW VEREB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH DE SANTIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don surges  |  Overall Experience 
Rating:
5.0

I’ve used UHaul too many years to remember. It just keeps getting better and better, the services you offer, makes moving and storage more convenient and less stressful. This time I needed a climate controlled unit, your units are easy to get to and very helpful that you had dollies for me to use. I’m in my mid seventies I moved my things myself was a very easy experience for me.

Paula Graves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley gallant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles winters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Duffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Lansdell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH SWANSON  |  Overall Experience 
Rating:
5.0

Great GM and staff! Nice, clean facilities.

Joan Riggenbach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patti Zes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TWYLA BUCKMON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patrick cahill   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Burbank  |  First Impressions 
Rating:
4.0

Customer service was excellent, and no complaints

Rafael Moux  |  First Impressions 
Rating:
5.0

Staff is courteous, knowledgeable and professional.

Ricardo Pagan  |  First Impressions 
Rating:
4.0

Your clerk was awesome. She was very busy but maintained a professional attitude and was very pleasant to work with as she was multitasking

MELVIN SCROGGINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn Godfrey  |  Overall Experience 
Rating:
5.0

Friendly staff, always helpful and respectful. Clean

Lois Clarke  |  Overall Experience 
Rating:
4.0

Wish there was a on site after hours person

tasha hoskins-robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Sanabria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE JOEJOE  |  Overall Experience 
Rating:
3.0

Virtually impossible to contact by phone. After hurricane Ian we were never notified if the facility was still standing. Additionally, I don’t appreciate the frequent price increases.

Cary Grossman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Yocum  |  Overall Experience 
Rating:
5.0

Overall a great experience

David Helmick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith Pischeda  |  First Impressions 
Rating:
2.0

Issues to numerous to go into here, but it started with needing 3 interactions to get the unit. Was mostly disappointed that it took 2wks after Hurricane Ian to hear that the unit was secure; i.e. not flooded

Craig Durfee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James McGrath  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clayton Harville  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Greer  |  Overall Experience 
Rating:
5.0

Could come down in price a bit

donald tremblay  |  Overall Experience 
Rating:
4.0

The outside is well lit but many lights not working on the inside of the facility.. The bank of lights in front of my storage area were not working making it difficult to see inside the contents.

Karen Hopcia  |  Overall Experience 
Rating:
3.0

The experience would have been perfect if the RESERVATION hadn't been canceled by U-Haul multiple times. When I finally got this one I was happy to unload and store. The people at the facility were great! Excellent, polite, and helpful solving the issues, I commend them. One issue that needs to be corrected. If I make a reservation, it should be mine. 100% aggravation to drive 20+ hours to find out your storage reservation is gone !!! Undetstandable If your worried about no shows. My suggestion would be to explain upfront that if no show acter 12 hours (road issues can cause delays) and no contact with customer, even on the 30 day free storage, a no show will cause their credit card to be charged. If a vehicle or trailer has been picked up, you have great odds that the person is going to show up at the facility to store their property, especially if they've also hired labor thru you. Make sure the storage unit they reserved is available and the size they reserved is available. A 5x5 cannot hold the contents of a 20' or 26' truck.

Jerry Upchurch  |  Online Move In 
Rating:
5.0

Very good they explained everything thoroughly

Jonathan Roeby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yosvani Alfonso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Radford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney williamson  |  Overall Experience 
Rating:
5.0

Thank you kindly for the storage unit and the truck and trailer rental! Appreciate you!

heather miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Melzer  |  Overall Experience 
Rating:
5.0

Well ran store. Very helpful. We were in Florida helping with hurricane relief. They were very accommodating to our situation.

Chadwick Fallows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA ROY   |  First Impressions 
Rating:
5.0

Your staff are par excellence.

Horace Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Slater  |  First Impressions 
Rating:
5.0

Very clean and secure. Only because of my own mistake once I opened my unit and the alarm was sounded. Great system.

Frank DiCicco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Anderson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

gary dietrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eleanor Wilcox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sueann Caruso  |  Overall Experience 
Rating:
5.0

24 hour access would be ideal.

ROBERT POULSOM  |  First Impressions 
Rating:
5.0

your staff was extremely helpful and polite. Thank you.

thomas heimbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Grieg  |  Online Move In 
Rating:
5.0

Worked well with me

Brian Steeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Wilson  |  First Impressions 
Rating:
4.0

Floor in unit was wet with standing water

Neal Wessling  |  First Impressions 
Rating:
5.0

Only comment I have would be if they can clean out all the stuff downstairs in the storage section that is trash.

Kathleen Snyder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamie cohen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Demery  |  Overall Experience 
Rating:
5.0

I have used U haul saveral times, trailers and trucks, N. Ft Myers is the best. I do wish they rented econo. Vans for long distance.

Cathie Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Meredith  |  Overall Experience 
Rating:
4.0

Good experience!

cecil fugate  |  Overall Experience 
Rating:
5.0

office personnel were awesome - from day I rented the unit to yesterday when I terminated my contract after IAN - I stored my clothes and other items in one of the 5' by 10' climate controlled units without a problem. THANKS for the wonderful service and the two young ladies who walked me through everything - they were both so patient and helpful to me. When you are my age, this means a lot. Would not hesitate to use facilities again if need be.

Carol Bitkosky  |  Overall Experience 
Rating:
5.0

Very nice and polite employees

Lorraine DeNicolas  |  First Impressions 
Rating:
5.0

Did not occupy - moved in on line - found uhaul storage closer to our location

John wettstein  |  Overall Experience 
Rating:
5.0

Beyond excellent -absolutely outstanding service

Kurt Melzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Everett Duby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK AFFRONTI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yatnier herrero pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth ezell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn wilson  |  First Impressions 
Rating:
3.0

The only thing I was alittle disappointed was I came in to let them know I cleaned out my storage on the 20th and my billing is on the 18th and still charged me the whole month , I throughly they would pro rate it

sherry maynard  |  Overall Experience 
Rating:
5.0

Our area just suffered a cat 5 hurricane and even with that uhaul delivered exceptional service

Tabitha Stone  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JULIE Rew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Ladas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara politi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky Chilcoat  |  Overall Experience 
Rating:
2.0

The bottle-blonde chick at the desk was rude. Not just to me, to every person I saw or heard her speak to. She comes across as extremely lazy and creating a negative and hostile working environment. Re: storage. The one thing I needed most was to plug in a small chest freezer to preserve a few thousand dollars worth of meat. There was no power connection in the unit. One day I tried plugging it into the bathroom outlet and it was unplugged by a staff member. Adding ice, EVERY DAY did not work. I've lost a lot of my store.

SARAH LITTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN FIGUEROA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Rawe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya Myers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SARAH LITTLE  |  First Impressions 
Rating:
4.0

Better than 8-2021 experience.

David LHeureux  |  Overall Experience 
Rating:
3.0

I checked in but my security code wasn’t working to get in the locked door, no one was in the office nor answering the phone

Stephney Ayres  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flor Solis  |  First Impressions 
Rating:
2.0

Many times there is so many items around the building and lot you cannot get in and out, especially with a trailer and in tow. Impossible situation that made me change storage facilities.

Wesley Davis  |  Overall Experience 
Rating:
3.0

The only complaint I have with the storage location is the amount of space to park. Several times that I went to either drop off or pick up something from my storage you cannot get through because people are parking too close to each other on both sides of the aisle and you cannot pass by.

NANCY MERCADO  |  Overall Experience 
Rating:
4.0

I am a returning customer

john aretz  |  Online Move In 
Rating:
2.0

Your staff acted like they couldn't care less to be there. It was just a paycheck to them. Often conducting themselves in a unprofessional manner. I've moved to store rite storage and the difference is night and day

Gabriel Green  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gary dietrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY MAHONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Nolder  |  Overall Experience 
Rating:
5.0

We needed to store our cargo trailer. Staff provided all information and made the whole experience quick and easy

Becky Chilcoat  |  First Impressions 
Rating:
5.0

The employees were very professional, and friendly.

james cosman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELINA HOLBROOK  |  First Impressions 
Rating:
2.0

Way to expensive. Great facility and staff but value was lost due to high cost

Dan Thomson  |  Overall Experience 
Rating:
2.0

There were no lights on the 2nd floor where my items were stored. I was not informed of this until I arrived in the building. Finding my unit in the dark was next to impossible and I went around wandering the floor, losing track of the people who came up after me in my party. I wandered alone in the dark for 20 minutes, it was basically a scene out of a horror movie, trying to echo locate the people helping me move. As a young women, I did not appreciate this experience. When speaking with the person on the intercom to ask if there was a light switch, or why the lights weren’t working, the person who answered was rude and curt, and told us the lights were working in the rest of the building like that mattered considering my unit was on the floor that was without lights. Although we did find out that the lights were down due to a lightning strike, Not even the emergency lights were on. The person offered no help and basically said, deal with it. An offer to move the unit or bring up a flashlight would have made this a better experience. I have returned a week later, and the lights are still not fixed, there is only one small light placed per corridor with some having none at all. I am still having to use the flashlight on my phone to even see inside my unit, and it is still terrifyingly dark.

Rachael Sandlin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yatnier herrero pena  |  First Impressions 
Rating:
5.0

Met all my needs and very efficient and polite people. Thanks William

william aldinger  |  Overall Experience 
Rating:
5.0

Muy bueno en todos los sentidos

Henry Pena Nodarse  |  Overall Experience 
Rating:
3.0

When I moved my stuff out I found cockroaches!

Susan Gottesman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY MAHONEY  |  First Impressions 
Rating:
5.0

Our only issue was that we had a reservation for a 10 x 10 but when we went to the facility, all they had on the ground floor was a 10 x 15, which we accepted and will likely keep for several months until our new house is ready. We were hoping to pay $144+ per month instead of $239+ per month but we are NOT moving storage units even if a 10 x 10 becomes available, it’s too much work for senior citizens. On a positive note, everyone we dealt with at U-Haul throughout this process was very pleasant and our rental truck ran flawlessly. We appreciate the free upgrade to a larger truck as well as the first month free on the storage unit. Customer Service was great!

Banks Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Pastre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam Cooper  |  First Impressions 
Rating:
2.0

This facility is under staffed … Long lines, slow service, zero parking and large commercial trucks taking up the entire parking lot. The keycard never works and the facility is poorly lit. I feel for the staff as they are over worked. This place could be so much better if someone would figure out how to organize it.

Andrew Feinman  |  Overall Experience 
Rating:
3.0

Never received a free lock

William Acevedo  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

James Perry  |  Overall Experience 
Rating:
5.0

Everything at the facility was great, however the computer system really screwed me. I have a existing unit there and needed another so I went online to put another one on hold and the next day the reservation was gone and unit size was no longer available.

Alfred Cotten  |  First Impressions 
Rating:
5.0

Rep forgot to inspect and close our account after we had moved out causing us t o be billed in error. Another had to go to our unit to confirm a D cred our account.

steve seitz  |  Overall Experience 
Rating:
5.0

It was an excellent place to store my RV I was there for many years. One of the reasons is diesel fuel prices, I got a good price for my RV so I sold it. Maybe when the stupid economy gets back to the way it should be i’ll get another RV and I’ll contact you again.

tom howard  |  Overall Experience 
Rating:
5.0

The pretty red head that waited 0n me was very knowledgeable and courteous.

william aldinger  |  First Impressions 
Rating:
5.0

Very nice people

GEORGE BARTZ  |  First Impressions 
Rating:
5.0

Alanee, the store manager at the North Ft Myers location, was very helpful and professional during each of our encounters. The front desk staff was also helpful and courteous.

DALE MILHAUSER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmin Cabreja  |  Overall Experience 
Rating:
4.0

Very nice facility and staff but pricing is too high.

Jeff Andrews  |  Overall Experience 
Rating:
5.0

Friendly staff

Eric Tugwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEONARD KELPIN  |  First Impressions 
Rating:
4.0

Only issue I take is with thee accessibility of the storage unit where the cars pull in. There was usually only 1 way in and same way out and pulling a trailer to get out really was bad. They either had signs saying do not enter for alternatives or they had the roadways block with boxes and trailers and vans. Makes it horrible to just drive up to the loading entrance for loading ad and unloading. You should provide clear drive paths at both ends of the storage facility allowing vehicles a clear ingress and egress possibilities.

Todd Gile  |  Overall Experience 
Rating:
1.0

When we got to my unit the AC building doors were not working. Only the single door and it was left wide open. An associate was walking by and I asked about the doors. She barely acknowledged me and said what can I do about them, they’re broke , someone’s coming Monday! as she obviously was more interested in her cigarette and didn’t want to be bothered My question is why was It even rented to me without letting me of the problem. I have all antiques in the unit so to say I don’t feel comfortable would be an understatement. Very very disappointed Patricia Gillen

Patti Gillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN BURNHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Walker  |  Overall Experience 
Rating:
5.0

Awesome place to store your toys. Very friendly staff and reasonably priced.

DAVID BERNIER  |  Overall Experience 
Rating:
3.0

Access was tough at times due to the confined space for vehicles. Also not enough provided carts. The elevator broke down too much.

Jared Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley Davis  |  First Impressions 
Rating:
5.0

GOODO EXPEREIENCE

BARBARA ULAND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwayne Thomas  |  First Impressions 
Rating:
5.0

Very nice place Staff was ready to help I want to let everyone there know keep the good work

Herchelle Darang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Snyder  |  Overall Experience 
Rating:
1.0

I will tell everyone NEVER to go to this place. They are rude and disrespectful.

jon volpendesta  |  Overall Experience 
Rating:
3.0

Staff we very friendly and helpful and together with a clean facility would have been easy to recommend the location. The issues are not with the location, had reserved 2 storage units one on the 1st floor and the other on 2nd floor. When I arrived was told there was no units available on the 1st floor. Only once I became insistent did the team go and find a unit. This is the 2nd occurrence when reservation was made with U-Haul and there was an issue. Generally the U-Haul website is slow to navigate.

Bruce Anderson  |  First Impressions 
Rating:
5.0

Excellent

kevin diprima  |  Overall Experience 
Rating:
5.0

Overall 6 stars if 6 stars was available

Edward Prudhomme de lodder  |  First Impressions 
Rating:
4.0

At times moving containers blocked access to get in to the storage units.

Deborah Sager  |  Overall Experience 
Rating:
4.0

Very clean

john slivinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon MacDonald  |  Overall Experience 
Rating:
5.0

Everything was great!!

Eric Reardon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley gallant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick Stoecker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Patten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori chesnut  |  Overall Experience 
Rating:
5.0

Thank you!

John Dankert  |  Overall Experience 
Rating:
5.0

Women waiting on me was very professional and extremely patient. Phone was constantly ringing and she handled it along with me like a champ.

Frank DiCicco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Brock  |  Overall Experience 
Rating:
5.0

Was a very good experience and would rent a unit from you in the future should the need arise.

michael harper  |  Overall Experience 
Rating:
2.0

Hello, The facility is good but the staff in the office all are really really rudest, nobody is friendly there. Thank you

massimo capodacqua  |  Overall Experience 
Rating:
5.0

I had to arrange temporary storage for personal belongings long distance from Toronto Canada because of COVID. I had NO IDEA how to organize this but the office staff was extremely helpful and walked me through the process so within a half hour I had a storage space ready to have my neighbour store my things on my behalf. Thank You! Jim

James Loates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alissa Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tera Rose  |  First Impressions 
Rating:
3.0

The property is a chaotic mess...difficult to drive any vehicle through. The alarm(s) go off when entering a unit...whether you enter your code or not (no big tho). Unit given fit my needs well. One female staffer is very rude, intrusive and condsending. My agent was pleasant. As if any of this is considered...the norm

William Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don mckee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark rosenberg  |  Overall Experience 
Rating:
3.0

Understaffed Too humidity in storage

benjamin guynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine Tremblay  |  Overall Experience 
Rating:
5.0

Great service

Christine Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Hickey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Hommes  |  Overall Experience 
Rating:
5.0

Only issue I had was the lot was so full it was difficult to even enter with the trailer in tow to unload. They need to clear out a designated path for all hours.

Todd Gile  |  First Impressions 
Rating:
3.0

Always alarms going off in the building I figured with a b and a card or a code to get in the building that it was a 24-hour access but that wasn't the case I was charged for locks that I found out that was supposed to just come with the unit mind you I've got multiple units my rental truck had cockroaches in it so now I have to worry about anything getting into my new place besides those issues it was an okay building I would definitely say as far as temperature wise in the Boudin was not too great they have young teenagers God help them at work for them but most of the part that are lazy

KENJI JONES-ROLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BERNIER  |  First Impressions 
Rating:
5.0

The only issue is that vehicle access to the entrance of the facility is difficult and often very tight. Also, cart access can be challenging, a couple times one or two families used all 5 of the carts and I had to carry my items, not ideal

Susan Camoroda  |  Overall Experience 
Rating:
2.0

The roadways & drive through areas are too congested with all the storage boxes everywhere. Many times I was trying to leave & had to wait for large trucks to get out of the way. Also there are only 2 flatbed dollies & 2 mattress dollies? On weekends I had to wait many times to obtain a dolly since it was busy. Then, after sweeping the storage unit, could not find a trash can anywhere to dispose of the sweepings. Overall, not happy with your storage facility.

Bryan Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnamarie Johnson  |  Overall Experience 
Rating:
5.0

Ref #4: I had to wait awhile to have my lock cut off. It would have been nice if more than 1 person could have done it.

mary anne quintard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAUNP HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Brock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert jzyk  |  Overall Experience 
Rating:
2.0

1-Friendly but overworked staff. I was to pick up the van at 10am. I arrived 9:50. The line was out the door. One person at register. This was crazy! I waiting on line over an hour for a reserved van. You need more people in your busy days Saturday and Sunday. My entire day was delayed because of this. 2- i reserved online with my debit card. After and hour on line i was told the cannot take debit cards. Where were the signs? The notices? Let people be prepared. Dont surprise them with new information especially after waiting an hour on line.

Lisa Shepherd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Vazquez  |  Overall Experience 
Rating:
5.0

Lady was very Nice and polite and efficient

Gloria Goddard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Jewell  |  Online Move In 
Rating:
3.0

We rented a 10x15 a couple weeks ago then I ordered a 5x10 the day we were supposed to move in. The website offered the 5x10 but said nothing about a waiting list. We knew we needed 2 units so we thought we were good. The facility didn't have the smaller unit nor did any other facility in the area. Now I was driving around with stuff in a truck that I didn't have a place for and the truck needed to be returned 12 hours later. My thoughts Uhaul should update there website so units ONLY available are offered for rent. Otherwise truck ran great, tow dolly worked great. I would have liked to kept my business with Uhaul considering how much money I've spent with them in the last month.

SHAUNP HAYNES  |  First Impressions 
Rating:
2.0

I had 1 box left, and my lock to install. Access denied; re-signed at both boxes and access granted - but neither the sliding doors nor swinging would open. Customer service connected me to 'emergency - fire/police'. We played that several times - the 3rd time I requested to the rep staying on the line during transfer and it didn't! Connecting says 30-40min wait; 10mins after 7pm was the time. That was after reserving with Blake, not getting the online site to accept some info, then repeating almost everything again inside the N.FM location. Not a stellar beginning!

Craig Durfee  |  First Impressions 
Rating:
5.0

My cashier/clerk was great friendly and professional.She knew what she was doing and although the store was slammed she handled everything so well.I stayed patient and with a positive attitude so everything turned out great.

melvina williams  |  Overall Experience 
Rating:
2.0

Kinda disappointed me, broken moving cart things/very few, no dollies, no information about anything.

Kayli Baker  |  First Impressions 
Rating:
5.0

I just have to say since I have gotten the storage the staff has given me amazing service and hospitality. I checked in my truck today and Autumn was great. She explained to me all about the check in process of return the truck. Autumn made it such and easy process and I was off to my appointment in no time! Thanks to Autumn I will use this U-Haul location again.

GUSTAVO MENDEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob Graves  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Will be renting another unit in the near future.

Richard Snyder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Scudder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james miller  |  Overall Experience 
Rating:
3.0

Pobre acseso

EDMANUEL LOPEZ SOTO  |  Overall Experience 
Rating:
3.0

I moved out on 31 Oct and notified the front desk. Still received a bill for Nov with a late fee on it on 6 Nov. I shouldn't have to call or email to get this corrected.

Jerold Nowak  |  Overall Experience 
Rating:
5.0

Keep it up. GRATE Team Work. Thank you. Jesus.

Jesus Llerena  |  Overall Experience 
Rating:
3.0

I moved out of the storage unit because the facility is too congested with personal storage boxes. They seem to be everywhere and can't find a place to park unless I go early in the morning when it opens. I am a musician and store my gear there every hurricane season. This was my third year using it for 6-7 months. I won't be back.

james blackburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darcy Michelfelder  |  First Impressions 
Rating:
5.0

Clean and cool

sudel rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Louchart  |  Overall Experience 
Rating:
4.0

Would have been excellent with the exception of poor parking and access to storage unit entry and exit. Just a pure nightmare getting in and out and can become a confrontational situation with other tenants. Staff was excellent thou, thanks.

Michael Lukas  |  Overall Experience 
Rating:
3.0

Rent was due 29th could not move out till 30th.refused to pro rate. Facility is crowded and hard to navigate due to parking lot being used for storage. One person stood out as helpful...young man named Eric I think... everyone else was indifferent and not helpful.

Carl French  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

June Fortney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LJUDMILA BESSARABOVA SEFRIOUI  |  Online Move In 
Rating:
3.0

Only 3 issues. 1. The storage unit that I was told was 10 x 15 is not that size. It’s a lot less. 2. Sold out of units. I wanted 2 more but you people don’t have any more. 3. NO Military discount. WHAT the F——k.

Hunter Culbertson  |  First Impressions 
Rating:
5.0

Everyone at U-Haul from San Tan Valley AZ to U-Haul in North Fort Myers/ Cape Coral, FL has made my super stressful move an easy move once in their hands. My items made it here damage free. Super helpful staff!!!!!!!

hollie Levison  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jacqueline davis   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETERJ POPE  |  First Impressions 
Rating:
3.0

First, you should be convicted of deceptive advertising. Although you have huge signs advertising $89 a month units, you don’t actually have any for rent and there is a wait list so you won’t have any to rent for the near future. When I rented, I had to take the bigger size for $249 a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don’t pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn’t tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.

teresa hiatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY BOWEN  |  Online Move In 
Rating:
3.0

It was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month

CHRISTOPHER ABDILL  |  Overall Experience 
Rating:
5.0

They gave me "peace of mind" during this stressful time.

Linda Halko Uy  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Martin Hennigan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen nunuz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georlene Soto  |  First Impressions 
Rating:
3.0

I would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.

Renee Rawe  |  Overall Experience 
Rating:
4.0

Key pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions

June Fortney  |  First Impressions 
Rating:
3.0

Parking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.

deborah carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELPIDS PARDI  |  First Impressions 
Rating:
2.0

The place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.

Floyd Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Smiley  |  Overall Experience 
Rating:
5.0

The staff was great, even in this hard time they were working their butts off!

CARRIE EVANS  |  Overall Experience 
Rating:
5.0

Customer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.

Mandy Lynn Vongpathoum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KEISTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnamarie Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Church  |  Overall Experience 
Rating:
5.0

Alicia is a rock star she is what made going to our unit brighter!

brian freeman  |  Overall Experience 
Rating:
2.0

Never answered phones! Never enough help in Ofc! Faculty too crowded. A lot of rain damage. No easy access to unit. Always uhaul boxes and trucks in way. Bugs galore! All my stuff had to be laundered and washed. Roaches everywhere!! I can’t say I would recommend to any one. Very upset! People emptying boxes that had never been covered with uhaul tarps or plastic. Terrible!!

lori large  |  Overall Experience 
Rating:
1.0

You have to many uhaul trucks and uboxes all over. Its to hard to park a car and get access to your unit and there are never any charts. This place is the worst.

JENNA Equio  |  Overall Experience 
Rating:
5.0

Customer Service was excellent. I’m very happy.

YAMILE PASCUAL  |  First Impressions 
Rating:
3.0

The website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.

Celia Blotkamp  |  Online Move In 
Rating:
1.0

Literally everything thing I own got molded in less that a month and when I went to the manager about it she wasn't planning on helping me at all. I will be taking this matter to corporate for sure. The build doesn't have any gutter so water was constantly getting in my unit. If they don't wanna do anything about it they will be hearing from my lawyer very soon. It suck when you move for the first time 16 hours away from home and you lose everything because of poor construction.

JOSHUA EASOM  |  Overall Experience 
Rating:
4.0

Necesitan más carts, pues a veces todos están ocupados y se pierde mucho tiempo. Por lo demás todo bastante bien. Gracias

ALEJANDRO MONZO SOCARRAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas dash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle joseph  |  Overall Experience 
Rating:
1.0

Honestly what a mess ! Got a storage online went to go see it and wow. Theres barely anywhere to drive through to access the unit theres wooden crates, trucks, trailer everything absolutely everywhere blocking any potential access to making it easy and nice. The poor staff... there was only two of them working and just completely overwhelmed with the amount of customers they have to wait on. They both did a great job and both very very very nice but they need help two people for this location is in no way working. I rented and moved out the same day because the whole place is so chaotic. Great staff but you might loose them if this is how they have to work everyday. I was amazed to see such a company that has been around this long to see it running a place the way this place was.

Yesenia Colon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randal Murschell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Donna Clem  |  First Impressions 
Rating:
1.0

There was U-Haul equipment all around the facility. This does not allow for easy access to the facility.

Donna Clem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armani McFadden  |  Online Move In 
Rating:
5.0

This staff knows how to keep their customers and encourage their return. Facility is perfectly kept, easily accessible, and reasonably priced. The STAFF is the best around. They are highly knowledgeable, accommodating and attend to your needs as a top priority. Very refreshing in the current customer service debacle which so many business are facing. I would definitely recommend this facility.

Karleen Weiss  |  Overall Experience 
Rating:
4.0

The people working there were very friendly and fast. The only thing that we were unhappy about was that we didn't know that the storage unit was inside of a building, down 2 halls, and had no air condition. So, we were not prepared for the experience of trying to put everything into the unit. My husband almost had a heartattack. Also, They didn't really explain how much could fit in the unit and ours was way to small which made it more difficult. In the future, i think they shoulld take a person to the unit before checking in to make sure they think they got the right size for their needs.

michelle joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david mercado  |  Overall Experience 
Rating:
1.0

The conditions there a very bad there is not enough Staff oh shush you have one staff member that is keeping everything together poor girl is overworked .the storage areas are not properly lit . not enough Cart to use to transfer your stuff Organization is horrible

Dora Mohammed  |  Overall Experience 
Rating:
1.0

You have congestion in that back alley with people coming in from both directions. There are way to many trucks and trailers and boxes scattered everywhere. Navigation thru that place is horrible. I would not recommend this location to anyone.

jan brown  |  Overall Experience 
Rating:
3.0

Upon our arrival we were told that our reservation would not be honored because it was "first come, first served". When we threatened to call corporate, they found a spot that wasn't to be used until October.

CHRISTINE GIESECKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BLAINE JANKE  |  Overall Experience 
Rating:
5.0

The staff went out of their way to help take the stress out of our moving day. We really appreciate all of their help. This is the best U-Haul facility we have ever worked with! Thank you

KELLY JOHNSON  |  Overall Experience 
Rating:
3.0

The U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.

WILLIAM CHRONISTER  |  First Impressions 
Rating:
2.0

The facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.

ALISON DUFFEY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tina lynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katheleen hornback  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Bond  |  First Impressions 
Rating:
3.0

Very hard to get a 26'UHaul out of storage area.

Julie Bair  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Merri Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

genie spangler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Scudder  |  First Impressions 
Rating:
5.0

The only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.

Clayton Mccoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARI HALL-KRABILL  |  First Impressions 
Rating:
2.0

The woman I worked with was funny and nice but she didn’t give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I’m worried for the next time I go for it to happen again so I’m going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.

ANDREA IRMINGER  |  First Impressions 
Rating:
5.0

Very friendly and quick to help with any problem!

Carrie Evans  |  Online Move In 
Rating:
5.0

I will always use this U-Haul as long as I'm in the area best I've dealt with yet .

Rebecca white  |  Overall Experience 
Rating:
5.0

Alana (probably misspelled) was great!

Todd Reimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rickie Martin  |  Overall Experience 
Rating:
2.0

This place is horrible would not recommend it to anyone

CONNIE SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT LOCKWARD  |  First Impressions 
Rating:
3.0

Inside the storage facility there is strong odor of urine

patrina miller  |  First Impressions 
Rating:
4.0

The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.

Kristine Cooey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Dobson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John McBride  |  Overall Experience 
Rating:
5.0

The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.

pamela silva  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joshua Kinzler  |  Overall Experience 
Rating:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight Carattini  |  Overall Experience 
Rating:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight Carattini  |  Overall Experience 
Rating:
5.0

Everything was ready to move into. Easy access and clean

Michele Finley  |  Online Move In 
Rating:
4.0

The location I had reserved uhaul gave away really salty about that but this location Alicia was great!

brian freeman  |  First Impressions 
Rating:
5.0

The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!

judy mcdonell  |  Overall Experience 
Rating:
5.0

Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!

BLAINE JANKE  |  First Impressions 
Rating:
2.0

I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith

CONNIE SMITH  |  First Impressions 
Rating:
4.0

The people in N.Ft.Myers were friendly and very helpful.

john smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SPARKS   |  First Impressions 
Rating:
2.0

Not enough help.I waited over an hour before I waited on.

Gordon Marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Patten  |  First Impressions 
Rating:
5.0

Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering

charles gordon  |  Overall Experience 
Rating:
3.0

Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues

CAROLYN DEAN  |  Overall Experience 
Rating:
5.0

Need more help

Rickie Martin  |  First Impressions 
Rating:
5.0

The receptionist was excellent at helping me with my reservation. Awesome 👌

equinda verdell  |  First Impressions 
Rating:
4.0

The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.

KATHY FARRINGTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDMANUEL LOPEZ SOTO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donald Ladrigue  |  Overall Experience 
Rating:
3.0

We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.

genie spangler  |  First Impressions 
Rating:
5.0

Keep up the great work! Thank you!

BENITO PAGAN  |  First Impressions 
Rating:
5.0

Thank you for providing excellent service!

Sienna Kubla  |  First Impressions 
Rating:
5.0

Very friendly lady at the check in. Really great thanks again.

Thomas Kutz Dos Santos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Benedetto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon Grisham  |  First Impressions 
Rating:
5.0

Very flexible , knowledgeable, & reliable!

Dwight Carattini  |  First Impressions 
Rating:
5.0

The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her

Pamela Moore  |  Overall Experience 
Rating:
5.0

Allanee (manager) was great!

Sarita merricks  |  First Impressions 
Rating:
4.0

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn Angulo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles gordon  |  First Impressions 
Rating:
5.0

a second elevator would be nice

Cary Grossman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott collins  |  First Impressions 
Rating:
5.0

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia Bench  |  Overall Experience 
Rating:
3.0

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it’s not easy to park or maneuver with tight spaces.

ismael Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Marsh  |  First Impressions 
Rating:
1.0

Worst experience of my life.

MARY KRAEMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Mullally  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janet cyr  |  Overall Experience 
Rating:
3.0

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier Covelli  |  Overall Experience 
Rating:
5.0

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hendrik Winheller  |  First Impressions 
Rating:
4.0

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott Beiderwieden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan leonetti  |  Overall Experience 
Rating:
4.0

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan cooke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles gordon  |  First Impressions 
Rating:
4.0

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy Weber  |  Overall Experience 
Rating:
5.0

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele Finley  |  Online Move In 
Rating:
5.0

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan cooke  |  First Impressions 
Rating:
4.0

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott Beiderwieden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Rodriguez  |  Overall Experience 
Rating:
5.0

Easy access and very clean

Michele Finley  |  Online Move In 
Rating:
5.0

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin Decara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Bess  |  Overall Experience 
Rating:
5.0

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth hoppe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Haller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Kuligowski  |  First Impressions 
Rating:
5.0

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen Weiss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Bess  |  First Impressions 
Rating:
1.0

The app told me my fees were paid and it turns out they weren’t due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won’t use any of your products because of this.

Mark Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fillmore wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Bocchino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Rodriguez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Brendsel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanne falso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jasmin santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Hurt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Haffer  |  Overall Experience 
Rating:
4.0

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Randle Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Gilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Haffer  |  First Impressions 
Rating:
2.0

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Phillip Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Stirn  |  Overall Experience 
Rating:
4.0

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom kramer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stormy Martin  |  First Impressions 
Rating:
5.0

Alesha was very helpful. great service. nice personality. Thanks again.

charley forguites  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Long  |  Overall Experience 
Rating:
5.0

Great customer satisfaction

JERALD ADCOCK  |  First Impressions 
Rating:
5.0

representatives were very professional.

Ken Burket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernie Fatjo  |  First Impressions 
Rating:
5.0

Great service, employees go above and beyond, highly recommend

Jose Vazquez  |  First Impressions 
Rating:
5.0

No negative comments.

Gary Newton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert stadnycki  |  Overall Experience 
Rating:
5.0

Keep it up

Phillip Besseck  |  First Impressions 
Rating:
5.0

Very clean, staff very helpful, complimentary carts were a huge bonus

Jason Banko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth milligan  |  First Impressions 
Rating:
5.0

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

MARY HANSSLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Baker  |  Overall Experience 
Rating:
5.0

everything was good

BARBARA ULAND  |  First Impressions 
Rating:
5.0

Shane did a great job.

Ken Burket  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY HANSSLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Rawe  |  First Impressions 
Rating:
5.0

Great experience, short wait time and helpful staff

Lucille Knaus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathie Fuller  |  Overall Experience 
Rating:
5.0

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn’t type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david edmondson  |  First Impressions 
Rating:
5.0

Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.

Charlotte McKeen  |  Overall Experience 
Rating:
3.0

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

JUAN MENESES  |  First Impressions 
Rating:
5.0

Awesome service and good prices. Excelent Company. Very dinamic.

Luis Ruiz Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Makia  |  Overall Experience 
Rating:
3.0

It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.

Margui Abello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille Knaus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan McLay-Weis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William COLLINS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Jane  |  Overall Experience 
Rating:
4.0

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

Gregory Wagner  |  First Impressions 
Rating:
5.0

Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).

jodee garrity  |  Overall Experience 
Rating:
5.0

Great service! Excellent staff,

gARY BONvILLIAN  |  Overall Experience 
Rating:
5.0

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristal mccoin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Borkowski  |  First Impressions 
Rating:
5.0

The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all

howard muller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Lebida  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Roberts  |  First Impressions 
Rating:
5.0

Awesome RV storage.

DAVID BERNIER  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful and the facilities were awesome!!

COLLEEN BLAKLEY  |  First Impressions 
Rating:
5.0

The best we have ever used

Burt Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Makia  |  First Impressions 
Rating:
4.0

Your staff doesn't follow through with your request

KENNETH SWANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris dalessio  |  First Impressions 
Rating:
5.0

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

Lori Stirn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ryan smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zack long  |  Overall Experience 
Rating:
2.0

The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.

Paul Rubel  |  Overall Experience 
Rating:
5.0

Great place to store items. Would use again in the future.

Daniel Gurecky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John DiBenedetto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Poveromo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOUGUSLAW ZUBEK  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly

Robert Arroyo  |  First Impressions 
Rating:
1.0

I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.

Dana Love  |  Overall Experience 
Rating:
5.0

Chris was exceptional!

MELISSA GARCIA  |  Overall Experience 
Rating:
5.0

We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.

BARBARA ULAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brouwers  |  Overall Experience 
Rating:
5.0

The boys that got me my truck & storage where phenomenal!

Elizabeth Saavedra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Swick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel aguila  |  Overall Experience 
Rating:
1.0

Should have gotten a refund on The unused portion of the rent.

Edward Apperson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

della daft  |  First Impressions 
Rating:
5.0

Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.

Wayne Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRED NELSON  |  Overall Experience 
Rating:
5.0

Clean, safe, neat dry storage and helpful, courteous, professional staff!!

john carroll  |  Overall Experience 
Rating:
5.0

They're great as always

Henry E Dredge Jr  |  Overall Experience 
Rating:
5.0

A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!

Carl Schumann  |  Overall Experience 
Rating:
4.0

It was very helpful and the site was right off the main road and had everything needed on site.

Braden Bender  |  Overall Experience 
Rating:
4.0

Everything was good except to many vehicles to get around had to back up to many times.

david campbell  |  Overall Experience 
Rating:
5.0

the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Carrie Sanchez  |  Overall Experience 
Rating:
5.0

Staff were professional and an asset to the company

Tomas Rodriguez  |  Overall Experience 
Rating:
4.0

Very clean and nice but some units smell like cat urine.

Josh Kerr  |  Overall Experience 
Rating:
5.0

Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Carl Schumann  |  First Impressions 
Rating:
5.0

Great service as usual. Highly recommend this place

Henry E Dredge Jr  |  First Impressions 
Rating:
5.0

Great job by all.

John Hyde  |  First Impressions 
Rating:
5.0

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve seitz  |  First Impressions 
Rating:
1.0

Very unorganized. Cancelled the same day I rented.

Karrie Pridmore  |  Online Move In 
Rating:
5.0

This was a very nice and clean storage facility.

KIM ZIEGLER  |  Overall Experience 
Rating:
2.0

I rented a 5x5 unit that had $49.95 on the door. I was charged $59.95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.

Paula Roberts  |  Overall Experience 
Rating:
5.0

Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Henry E Dredge Jr  |  First Impressions 
Rating:
4.0

I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Thank you.

Robert Simmons  |  Overall Experience 
Rating:
5.0

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Randle Johnson  |  First Impressions 
Rating:
4.0

This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Robert Simmons  |  First Impressions 
Rating:
5.0

Many options

Bailee Blalock  |  Overall Experience 
Rating:
5.0

Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Stefanie Kelting  |  Overall Experience 
Rating:
5.0

Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Diane Hall  |  Overall Experience 
Rating:
4.0

Very helpful staff

Joseph Ciccone  |  Overall Experience 
Rating:
4.0

Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

Timothy Young  |  Overall Experience 
Rating:
5.0

Very courteous and helpful assistance in booking a storage space .

PETER SCHOFIELD  |  First Impressions 
Rating:
5.0

Great uhaul location!

Larry Greenberg  |  First Impressions 
Rating:
5.0

Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

robert morgan  |  Overall Experience 
Rating:
5.0

Great friendly workers

george serrano  |  First Impressions 
Rating:
4.0

Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Kathleen Mysko  |  Overall Experience 
Rating:
4.0

Everything was great except not being able to access the big automatic door to get into storage facility after hours.

Bret Roberts  |  Overall Experience 
Rating:
5.0

Place was great!

carolyn spitzer  |  Overall Experience 
Rating:
3.0

We saw roaches running around.

Steve Cipriano  |  Overall Experience 
Rating:
4.0

Great location; convenient to our home.

Richard Potrikus  |  Overall Experience 
Rating:
5.0

Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Vincent Notaro  |  First Impressions 
Rating:
5.0

I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Janice Ferguson  |  First Impressions 
Rating:
5.0

we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Dan Wright  |  Overall Experience 
Rating:
5.0

Service was great and Kent was amazing in taking care of our needs.

Jason Kalor  |  First Impressions 
Rating:
3.0

The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

stephen attridge  |  Overall Experience 
Rating:
5.0

Excellent facility and customer service.

james richards  |  First Impressions 
Rating:
5.0

UHaul was at a convenient location between the home I was selling and the home I was buying.

marjie newton  |  Overall Experience 
Rating:
4.0

Great place

Victoria Zutten  |  Overall Experience 
Rating:
4.0

One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Roxanne Pourshoushtari  |  First Impressions 
Rating:
5.0

Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

Michael Bartlett  |  Overall Experience 
Rating:
5.0

Great people to do business with!

william brewer  |  Overall Experience 
Rating:
5.0

Awesome guys

penny haley  |  First Impressions 
Rating:
5.0

Very clean, well organized facility

Robert Brophy  |  Overall Experience 
Rating:
5.0

Checking in and out all personal was very professional.

Mose Miller  |  First Impressions 
Rating:
5.0

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Charlotte McKeen  |  First Impressions 
Rating:
5.0

Very friendly and professional

Tim Bowers  |  First Impressions 
Rating:
2.0

just crappy

Patsy Wrobel  |  Overall Experience 
Rating:
5.0

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy Kennison  |  First Impressions 
Rating:
5.0

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Daniele Holland  |  First Impressions 
Rating:
5.0

Courteous and helpful.

Michael Kurilec  |  First Impressions 
Rating:
5.0

Staff was helpful, courteous, friendly. Clean facility.

william brewer  |  First Impressions 
Rating:
5.0

B

Chuck Hohnstein  |  Overall Experience 
Rating:
5.0

Easy access pleasant staff.

Frank Manocchi Sr  |  Overall Experience 
Rating:
5.0

ETHAN...Excellent Customer Service....

Freddy Palomino  |  Overall Experience 
Rating:
5.0

Easy to deal with!

Lisa Castellano  |  Overall Experience 
Rating:
5.0

We hope to come back in the fall Thanks David

DAVID BERNIER  |  Overall Experience 
Rating:
4.0

Slow with check in

John Casper  |  First Impressions 
Rating:
3.0

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

don gambatesa  |  Overall Experience 
Rating:
5.0

Second time using this storage , very happy!

ROBERT SHAVER  |  Overall Experience 
Rating:
5.0

Everything was fine, but the pricing seems high.

Patricia Davis  |  Overall Experience 
Rating:
5.0

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

Wendy McWhorter  |  Overall Experience 
Rating:
4.0

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

bill sawilchik  |  Overall Experience 
Rating:
2.0

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

richard balsamo  |  Overall Experience 
Rating:
5.0

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

BARBARA ULAND  |  Overall Experience 
Rating:
5.0

I had signed up on-line, checkin went smoothly and efficiently!

ROBERT SHAVER  |  First Impressions 
Rating:
5.0

Everything was great. Never had on complication.

reno brogie  |  Overall Experience 
Rating:
2.0

delivery was on their schedule not mine

Ken Roberts  |  First Impressions 
Rating:
5.0

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

richard temple  |  Overall Experience 
Rating:
2.0

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Kaili Insalaco  |  Overall Experience 
Rating:
5.0

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

Robert Johnson  |  Overall Experience 
Rating:
5.0

The employees were very friendly and helpful.

MATTHEW ANDERSON  |  Overall Experience 
Rating:
5.0

Good service

George Varmuza  |  Overall Experience 
Rating:
5.0

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Bob Thompson  |  Overall Experience 
Rating:
1.0

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Vicki Matsko  |  Overall Experience 
Rating:
5.0

We were very pleased with your facility and service. We plan to use this storage again next year. Thank you!

Diane Hall  |  Overall Experience 
Rating:
4.0

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

micheal phelps  |  Overall Experience 
Rating:
5.0

Very nice clean and safe

Richard Zavodny  |  Overall Experience 
Rating:
5.0

N/A

Daniel Colbert  |  Overall Experience 
Rating:
5.0

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

Jody James  |  Overall Experience 
Rating:
5.0

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

frank stallone  |  Overall Experience 
Rating:
5.0

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

Rebecca McDaniels  |  Overall Experience 
Rating:
5.0

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

john goodwin  |  First Impressions 
Rating:
3.0

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!

timothy milliard  |  Overall Experience 
Rating:
5.0

Dependable equipment. Thank you for the confidence and your services.

Anthony Morace  |  First Impressions 
Rating:
5.0

Friendly, careful driver!

ed bosak  |  Overall Experience 
Rating:
5.0

aa

Chad Denney  |  Overall Experience 
Rating:
5.0

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

eileen harris  |  Overall Experience 
Rating:
4.0

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

Sandra Danner  |  Overall Experience 
Rating:
5.0

No comments

KEVIN SNYDER  |  Overall Experience 
Rating:
3.0

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Jack Swick  |  Reservation 
Rating:
5.0

They walked me through several issues with very little pain.

Timothy Boldman  |  First Impressions 
Rating:
5.0

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

joe giallanza  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita Grosser  |  First Impressions 
Rating:
4.0

Easy access and well lit.

Karen DeLancy  |  Overall Experience 
Rating:
5.0

Very accommodating staff and clean buildings

Stephen Soloway  |  Overall Experience 
Rating:
5.0

friendly staff

gregory sexton  |  Overall Experience 
Rating:
5.0

Great option

Susan Peck  |  Overall Experience 
Rating:
5.0

Flexible and knowledgable start. And When You call, somebody answers the phone.

leslie harrington  |  Overall Experience 
Rating:
5.0

Very Friendly and Kellie was GREAT..

henrietta dionne  |  Reservation 
Rating:
5.0

I used a ubox and it was great. delivered and picked up on time

Carolyn Earle  |  Overall Experience 
Rating:
5.0

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Elmer Hammontree  |  Overall Experience 
Rating:
5.0

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Robert Junkin  |  Reservation 
Rating:
5.0

Clean Facility, friendly staff, highly recommend!

Chip Pakulis  |  Overall Experience 
Rating:
5.0

This is the second time I used U-Haul and would use them again. Everything went smooth.

Jack O'Mara  |  Overall Experience 
Rating:
5.0

Good job

kevin rice  |  Overall Experience 
Rating:
5.0

The parking lot is hard to get to office as trucks are parked double. Service excellent

Christopher Desalvo  |  Overall Experience 
Rating:
4.0

I would recommend this storage place. DJ.

debra jacobs  |  Overall Experience 
Rating:
5.0

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Mel Williams  |  Reservation 
Rating:
4.0

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Rosanne Balser  |  Overall Experience 
Rating:
4.0

Very clean

Danny daniel  |  Reservation 
Rating:
5.0

All around great experience!

vaughn saxton  |  Overall Experience 
Rating:
5.0

Great moving experience! Will definitely recommend to our family and friends.

phil jeleniewski  |  Overall Experience 
Rating:
5.0

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.

George Holzapfel  |  Overall Experience 
Rating:
5.0

Right on timr

Rae Kohl  |  Overall Experience 
Rating:
4.0

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

LYNN BRENDFLECK  |  Overall Experience 
Rating:
5.0

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Nancy Belanus  |  Reservation 
Rating:
4.0

Friendly customer service

Rose Donatien  |  Overall Experience 
Rating:
5.0

It was the easiest part of my move so far.

Karen DeLancy  |  Reservation 
Rating:
4.0

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Timothy rogers  |  Overall Experience 
Rating:
5.0

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Florence Wojton  |  Overall Experience 
Rating:
5.0

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

Sue Shortino  |  Overall Experience 
Rating:
1.0

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

VINCENT CAVIGLIANO  |  Overall Experience 
Rating:
3.0

the pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

ray bezares  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff.

Willie d Hall  |  Overall Experience 
Rating:
1.0

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Maria Mapstone  |  Overall Experience 
Rating:
5.0

Very good experience!!...will highly recommend...friendly staff, great facility!

Mike McMahon  |  Overall Experience 
Rating:
4.0

Good job, Kristen was excellent.

Richard Triolo  |  Overall Experience 
Rating:
3.0

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.

david scherer  |  Overall Experience 
Rating:
5.0

Very smooth and well organized.

ROBERT LEE  |  Reservation 
Rating:
5.0

Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Cheryl Bulcher  |  Overall Experience 
Rating:
5.0

Excellent and friendly sevice

Brenda Nicholas  |  Overall Experience 
Rating:
5.0

I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Michele Osterman  |  Overall Experience 
Rating:
1.0

Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Mike Swanson  |  Overall Experience 
Rating:
5.0

You have too many card readers at the facility and they are not clearly marked or placed.

Bill Telfer  |  Overall Experience 
Rating:
3.0

Ok

ANDRE NYE  |  Overall Experience 
Rating:
5.0

Great customer service, Nice trucks, moved across the US and never had any problems

Daron Pfeiffer  |  Reservation 
Rating:
4.0

Courteous staff

Dylan Meadows  |  Overall Experience 
Rating:
5.0

I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Willie d Hall  |  Reservation 
Rating:
5.0

Great pleasant hard working crew. Highly recommend!

Lea Caron  |  Overall Experience 
Rating:
5.0

Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you

Robert Dibiase  |  Overall Experience 
Rating:
5.0

We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

Ronald Kralik  |  Overall Experience 
Rating:
5.0

n/a

LOURDES FIGUEROA  |  Overall Experience 
Rating:
5.0

This was a pretty easy experience overall. All staff were pleasant and helpful.

Linda Ochse  |  Overall Experience 
Rating:
5.0

Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!

TAKIYAH FISHER  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Rebecca McDaniels  |  Reservation 
Rating:
5.0

the staff was excellent and made a stressful time go much smoother

Ron Brock  |  Overall Experience 
Rating:
5.0

Exceptional customer setvuce

Michael Ammirati  |  Overall Experience 
Rating:
5.0

Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Ed Scott  |  Overall Experience 
Rating:
5.0

My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Paula Roberts  |  Overall Experience 
Rating:
5.0

Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

Joyce Van Tassel  |  Overall Experience 
Rating:
5.0

We will definitely be using this facility again.

kurt reichenbecher  |  Overall Experience 
Rating:
5.0

No comments

Tina DeRadder  |  Reservation 
Rating:
5.0

Personnel were fantastic to work with!

Larry Collier  |  Overall Experience 
Rating:
5.0

Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Matthew Gray  |  Overall Experience 
Rating:
5.0

Great service

Steven Simon  |  Overall Experience 
Rating:
5.0

Stuff not delivered to correct location

Colleen Hoffman  |  Overall Experience 
Rating:
5.0

Great

mark buchanan  |  Overall Experience 
Rating:
5.0

Great people

Danny daniel  |  Overall Experience 
Rating:
4.0

One pod was double charged and still has not been credited.

Dennis for Helen Hollinger  |  Overall Experience 
Rating:
4.0

Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Dennis for Helen Hollinger  |  Overall Experience 
Rating:
2.0

My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Michael Hazekamp  |  Overall Experience 
Rating:
3.0

Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Patricia Jo Krzeminski  |  Overall Experience 
Rating:
5.0

Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

Deborah Knuth  |  Overall Experience 
Rating:
5.0

Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

WILLIAM RISSEL  |  Overall Experience 
Rating:
1.0

bad pretty bad manager not friendly rude never will go back there. seriously.

marcello feltram  |  Overall Experience 
Rating:
5.0

Very professional and friendly staff. Great facility.

thomas bonner  |  Overall Experience 
Rating:
5.0

great service

frank bellanca  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
1.0

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy henriksen  |  Overall Experience 
Rating:
5.0

Great delivery person (Pam)

joanna jones  |  Overall Experience 
Rating:
5.0

Great guys to deal with

Eunice Boehlke  |  Overall Experience 
Rating:
1.0

We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Julie McDonnell  |  Overall Experience 
Rating:
1.0

The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

Gillian Kogan  |  Overall Experience 
Rating:
5.0

This worked out very well for us, we will be back!

ROBERT SHAVER  |  Overall Experience 
Rating:
5.0

Thank you for your help1

Thomas KENNEDY  |  Overall Experience 
Rating:
5.0

We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.

Laura Pastore  |  Overall Experience 
Rating:
3.0

While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

Dawn Signoretta  |  Overall Experience 
Rating:
4.0

Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

John Swain  |  Overall Experience 
Rating:
4.0

I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.

Amber Berg  |  Overall Experience 
No reviews have been submitted for this location.

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