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Jason MurdockCustomer Reviews for U-Haul Moving & Storage of Canton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I use this location ALOT because they are so friendly and helpful
Glenda Nason | Overall ExperienceThe outdoor pod that we rented for alsmot 3yrs was convenient, especially since we could drive up to it (used it for real estate needs-signs, supplies, etc). However, the wooden door on the unit started to rot/deteriorate so we eventually had to move units (11/23). We were promised moving help by UHaul but on moving day, they did not show. We had to move everything ourselves. However, they did reimburse our rent for November. By Jan '24, UHaul was under new management & decided to eliminate our pods altogether! We wanted to stay but there were no 1st floor units with drivable accessibility available for us so we had to move to a different facility. However, Uhaul was kind enough to reimburse our rent for January. While it was super inconvenient to move 2x in 3 months, the staff did all they could. We would recommend the facility to others!
Emily Hawthorne | Overall ExperienceThe manager for this facility is horrible. Rented a trailer from them one time, their employee damaged our vehicle, he admitted it to me then went back on it of course the video surveillance disappeared. Over $6,000 worth of damage. Never could get any decent help from this staff… moved out never received a receipt showing my account was closed! Run away from this storage facility, Extra Space is down the street, much nicer, clean and excellent too!
Paula Lafavers | Overall ExperienceStorage unit leaked and damage some of my items. But overall all wasn’t a bad experience other than it being expensive and waiting forever to get help.
DANIEL BRAASCH | Overall ExperienceI moved into a newly built outdoor storage unit. I placed a 60” flat screen television against the back wall covered by a blanket. At some point, it seems as though the unit shifted on its foundation, crushing the frame against my television, which smashed the screen. I was quite upset about this. Also, the unit was infested with stink bugs upon move out and all cloth items were moldy. This unit is not sealed from moisture and pest intrusion. It served my needs, but I was very disappointed about my television and the need to fumigate and clean all of my items that I removed upon move out.
Chris Esposito | Overall ExperienceGood group of folks working here. Very helpful. Facility is secure and well maintained.
Teresa Anderson | Overall ExperienceOther than cost I love using the facility. Always clean and easy to get in and out of.
Stacey GODFREY | Overall ExperienceManagement and staff are very helpful and wonderful to work with.
Dusty Holland | Overall ExperienceEveryone there was so nice and helpful!
Jonathan Hardeman | First ImpressionsI have had multiple situation with the on-site manager. I’ve been locked out of my unit multiple times with balance paid. There is only one staff member and that is the woman is Britney. She is very awesome and this is a true definition of customer service. The rest of the workers need to go back to training and he needs a new manager because Mr. Hart is fairly rough around the edges. Also, my items were mold an mildew and I’ve always had issues with the rent every single month!
Shunika Turner | Overall ExperienceThank you for everything!
donovan dreyfus | Overall ExperienceEven when i used bathroom, it was clean and had toilet paper
Mary Ann Harper | Overall ExperienceI can’t say enough about U-Haul moving and storage! The staff goes above and beyond . Everyone there is friendly and welcoming. I got behind on my storage locker , and they worked with me to help me get caught up. I have rented trucks several times from them as well. The equipment was always clean , safe, and easy to use. I would recommend them to anyone needing storage or truck rental. This is by far the best facility in the Canton area.
Lorraine Remley | Overall ExperienceBrittany was amazing!
CARMEN CARTER | First ImpressionsGood people and a nice store.
James Johnston | Overall ExperienceGreat staff as well as great experience calling the Uhaul operators
Huntley Alberton | Online Move InGreat facility and staff - everything I needed!
Drew Coleman | Overall ExperienceThe blonde female who works there us absolutely amazing, hard working, helpful, gives wonderful customer service and needs a raise!
Erin Wheeler | Overall ExperienceCody was super nice and helpful!!
Elaine Sanders | First ImpressionsThank you for providing me this storage for the past couple of years. Excellent service
Louis Gentile | Overall ExperienceEasy to use, quick and to the point service.
Jaclyn Beckley | Overall ExperienceVery quick and easy to rent a unit. Liked ability to see size of units available in the showroom. Love the 24 hour access.
Drew Coleman | First ImpressionsThe truck I reserved wasn’t available when I showed up, then the truck I finally got had a lock on it from the previous renter with no code given to me. We couldn’t get into our unit because the doors didn’t recognize the code and we had to wait an hour for someone to come help. Would not recommend and will not be using in the future.
Candice Giardino | Online Move InVery well cared for attentive to customer needs
Sanda KLOSZEWSKI | Overall ExperienceWell kept and a safe location. Will definitely refer friends to this facility
NATONYA HARVEY | Overall ExperienceGreat facility with helpful and friendly staff
NATONYA HARVEY | First ImpressionsEverything had stink bug in all my boxes and now have to wash all my clothes and bed clothes because they stink . and they have got on the house
NENA WALDEN | Overall ExperienceSensor lights r a giant pain. Trying to find something is cause for bruising and tripping over stuff. Won't recommend for that reason.
Holly Cummings | First ImpressionsThis u-haul storage is one of the best I have seen
James Harper | Overall ExperienceFirst of all your Team is very "Attentive" and is helpful in a very "Stressful" time. Caleb checked us in and we were ready set to go with the moving process, and before that cody and Derrick made sure that everything was set up for the move. **** Thank You guys for making this a very Smooth Move. *** I will definitely be referring you to others !!
Nancy Smith | Overall ExperienceI now have four units at this location so I think it’s great
Jodi Gambrel | First ImpressionsI had a storage unit for myself I have one for my mother-in-law and I also purchase a hitch for my van. Every time the staff was excellent the store was clean very happy I will recommend
CHRIS DUPUY | Overall ExperienceAccess door was broken. At least there were 2 ways in.
CAROLINE RANCKE | First ImpressionsKody/Cody was very professional and very helpful.
Patrica Powell | First ImpressionsI have no complaints with anything or anyone at the storage facility they were always friendly and helpful all my things were as I left them when I moved them out. If I ever need a storage and can I would be glad to use them again.
David Towns | Overall ExperienceGreat service, great people and secure storage. Would use U haul again.
Don McClure | Overall ExperienceWilson and the staff were outstanding in every way. It was a great experience
Michael Shue | Overall ExperienceGood facility
Cheryl Barber | Overall ExperienceEverything was fine until I was forced to move my belongings out of my unit because my unit was needed for an air conditioner. This was extremely poor timing for me and a huge inconvenience. I was offered an outdoor unit in exchange for my indoor unit which was also unacceptable. On the day I came in to question all of this I was greeted by a very unprofessional woman named Brittany who was sucking on a vape stick. When I explained the very bad timing for me to have to deal with moving my things and suggested Uhaul move my things to another unit for me since my moving was due to them, she responded with "that's not my job description". Regardless if its her job description or not she was extremely unprofessional. Overall the unit was fine, I paid that place over $7,000 in storage fees and never had an issue until I was evicted for an air conditioning unit. Very unhappy. Will not recommend.
Teffany Schall | Overall ExperienceNice kids lol
Todd Ploharski | First ImpressionsWilson and staff are outstanding
rita Shue | First ImpressionsVery convenient, friendly and knowledgeable. Well lit and clean. It's always a pleasant experience.
Ellen Rochinich | First ImpressionsSince u all went up on my storage I couldn't keep up with the payment so I lost my stuff thanks a lot
Carol Mcleod-Johnson | Overall ExperienceU-Haul truck rental employees were superior. Storage rental was above average & helpful. Will use again.
Gwen Jones | Overall ExperienceThe GM Wilson Hart and Britney were extremely helpful. They went above and beyond to help with my storage situation. I was able to downsize my storage unit no hassle. I highly recommend this location.
ISAID GONZALEZ | First ImpressionsThe young gentleman in the front office were not friendly not professional could not answer any questions about the billing no equipment to move out of the unit
Stephen Schollian | Overall ExperienceI loved the young man who assisted me . I was a little concerned about location in late hours . Apart from that experience was excellent 100 . He was polite respectful and so very helpful. I look forward to working with you guys again .
LILLIA LIONEL | Overall ExperienceUhaul staff very helpful and friendly.
daniel rios | Overall ExperienceI needed temporary storage for a few months for a move and they made my transition smooth and easy. Also, they were less expensive than many other storage units in the area. I would definitely use them again.
Boston Dulcie | Overall ExperienceThe customer service was stellar and rates affordable. Thank you so much!
donovan dreyfus | First ImpressionsWilson and Kody very willing to help. Associate Brittany very pleasant and helpful as well.
Bruce Ramsey | First ImpressionsFriendly
Cheryl Barber | First ImpressionsStored my RV under your shelter for 4 years. Complained on numerous times about the mud that kept washing in causing 2 inches of mud around my RV. I would have to shovel myself the mud so I wouldn’t track it into the RV. I even had to put the tires on boards to keep the mud off the tires. Nothing was ever done.
Robert Walter | Overall ExperienceExpect for the price everything was Great
Nathan stallfus | Overall ExperienceYour staff was very helpful writhing my move from another state.
tom whitford | First ImpressionsStaff is very friendly. Third time doing business at this location staff is always in a great mood and very helpful. Answered all my question. Very professional!
LUIS MONTEON | First ImpressionsThe only "complaint" I have is that the price kept increasing. However, as a single female, I didn't mind paying a little more to have access to what I consider a secure and safe facility.
Heather May | Overall ExperienceUhaul actually help save my life because I am a domestic violence survivor!
MIA ROBINSON | First ImpressionsOnly problems I had were just the website had misinformed with what was available and clerk told me they didn't have a unit which wasn't true but they fixed the issues. I would've given excellent if the process was smooth.
KENNY WARREN | First ImpressionsI'm very happy with the service center my storage unit the employees very courteous when I moved units. They assisted me with that. Above and beyond. I highly recommend this center to everybody.
CHRIS DUPUY | First ImpressionsI had valuable items destroyed at this storage and was treated badly when I brought it to the attention of the Manger there. I spent a lot of money there. All to be treated as if I was out to scam the company. Last straw was when I went to clean out my storage they had a company lock on my door and I asked if I owe the lady at the desk stated I do not but she nor the manger could explain why the had locked my unit out. I closed out the unit and the manger called me to tell me he will not rent to me anymore. Wow!! Is all I can say.
Linda Weems | Overall ExperienceGreat but too expensive. Moved belongings elsewhere.
Amanda Heglund | Overall ExperienceHe was an absolute delight I was already having issues because for some reason they merged my reservation with my uncle’s name and I wasn’t able to get my reservation so he gave me the storage unit and put it under my name and is extremely nice about it And super helpful he did his best to try and accommodate my needs and explain things through for me
Corrine Giardina | First ImpressionsEasy, convenient, clean
Beth Neal | Overall ExperienceI’ll never ever use tht facility again cause the office is unorganized!!
Gary Williams | Overall ExperienceGreat job
LISA REESE | First ImpressionsThere was confusion often between store staff and your online billing system. I would pay online but would get calls from the store asking for payment. We were also locked out of our unit for nonpayment and we had made the payment.
Jack Westbrooke | Overall ExperienceWas able to get a unit same day as when we traveled to their office with first month free. Also got an upgrade a few days later when a bigger unit became available.
Frank Bernard | First ImpressionsStaff rude. Storage areas cluttered and filthy.
ROBERT DILLER | Overall Experience.
Mya McMullen | First ImpressionsI had a trailer and that area is horrible
Keneth Morrison | Overall ExperienceI put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873
RICHARD KOLOGE | First ImpressionsI still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???
David Pastush | First ImpressionsMy storage room flooded and damaged a lot of my things and the manger stated they are not liable. It rained in a climate controlled storage inside the building. I will see them in court. I was not in the unit a whole month.
Linda weems | Overall ExperienceGreat staff. Very clean and well kept building
jerry gleason | Overall ExperienceThe staff was great. My issue is with the area where I stored my camper. The gravel is not graded evenly. The bus parked next to me cannot park all the way back in his spot. This is due to the giant HOLE in the ground. The area was difficult to move around in as well. This is way to much money for such a badly maintained and sized area. I moved here only because my existing place is doing construction and I cannot stay there anymore. All other areas I tried were full. I will be moving out of here asap. The rest of the facility looks great.
Keneth Morrison | First ImpressionsGreat staff and unit..
karen warren | Overall ExperienceMy experience was very good and I would especially like to recognize Cody for his exceptional customer service. The only thing preventing me from giving perfect scores across the board would be the location and placement of parking signs and space barriers that sometimes were difficult to navigate around as we parked our rig. We have a very large (42’) RV and need as much wiggle room as possible to park and store it. But that’s it. We are changing storage facilities primarily due to a covered spot having come available elsewhere. Thank you!
Tom Boeher | Overall ExperienceWe were very satisfied with our experience at U-Haul in Canton. The Managers and associates were always friendly and knowledgeable and had good customer service skills. The only issue we ever had was finding a rolling cart to use in the storage area. Both times this occurred the desk associates quickly brought us one. Thank-you!
Patti Fleenor | Overall ExperienceEveryone is always helpful and polite at this location.
Andrew Kerr | First ImpressionsThe manager and team went above and beyond customer servive exceellence. They took the time to accommodate me when I rented the wrong size truck and as I moved out of storage. Just so thankful for this great staff. Highly recommend Uhaul Marietta Hwy Canton GA
Angela Jones | Overall ExperienceVery helpful good people
Kathy Trowell | Overall ExperienceVery helpful staff, easy process to rent a parking lot. Thank you!
Vladimir Morozov | Overall ExperienceThe staff has been wonderful! Excellent customer service! Definitely I will recommend!
Claudia Elizalde | First ImpressionsCody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.
Tom Boeher | First Impressionswhen I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?
SUSAN SEIPLE | Overall ExperienceVery helpful! Thank you!
Jill Funicelli | Overall ExperienceVery customer friendly staff. Clean equipment.
Ebenezer Akinola | Overall ExperienceAll of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.
Patti Fleenor | First ImpressionsMy work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.
brett leebrick | Overall ExperienceAlthough the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys
Sandra Vanhorn | First ImpressionsI was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.
Bryeanna Hillman | First ImpressionsThanks
Raymond Lytle Jr | Overall Experiencemy whole experience was terrible......................
Ann Drake | Overall ExperienceStaff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!
Lawrence Smith | Overall ExperienceOne of the best U-Haul facilities I have every used.
Gene Wesley | Overall ExperienceVery rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney
Danny McKinney | Overall ExperienceThe outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!
Shawn Hyder | Overall ExperienceWilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley
Gene Wesley | First ImpressionsI would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.
Sandra Brown | Overall ExperienceCory was very professional and helpful. He’s a great asset. Thanks.
robert coyle | First ImpressionsVery helpful. Excellent Customer Service!!
DEBRA WINTERS | First ImpressionsWhile the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.
David Pearson | Overall ExperienceWhere my units were located there needs to a better light motion detector.
Deajada SMITH | Overall ExperienceAll personnel were very courteous and polite. As well as helpful.
Barbara Benney | First ImpressionsN/a
gabriella tercero | Overall ExperienceThat was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.
Tina Roll | Overall ExperienceExcellent staff! Well trained and polite
Todd Halwas | Overall ExperienceVery well trained and helpful employees. Made a stressful situation easier
Todd Halwas | First ImpressionsVery satisfied with rates and the customer service! All of my questions were answered thoroughly.
kaylee anderson | First ImpressionsDenise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.
Tina Bejaran | Overall ExperienceVery unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming
Julie Follett | Overall ExperienceStaff very helpful. Easy loading and unloading area.
Timothy Masters | First ImpressionsThe staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.
GEORGE SHELTON | Overall ExperienceEveryone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!
Melba Dominy | First ImpressionsOutstanding customer service and well-maintained facilities and equipment!
Kenneth Lee | First ImpressionsVery Good. . . . . .
Antonia White | First ImpressionsEveryone was very helpful and knowledgeable! Friendly too!
DARLENE DAVIS | Overall ExperienceI needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!
GEORGE SHELTON | First ImpressionsI love this place very understanding management
Crystal Foster | Overall ExperienceTerrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++
Rayne Zabava | Overall Experiencemore than exellent the treatment is incredible they helped me in everything thanks
Yaquelaine Perez | First ImpressionsVery accomadating ! staff was great.
Christine Rodabaugh | Overall ExperienceThey did a good job.
michael gecan | Overall Experience24/7 excellent
Magali Valle | Overall ExperienceClean location and friendly helpful staff.
TJ Morrigan | Overall ExperienceThe staff is always very friendly and helpful.
David Joiner | First ImpressionsLove it!
SHEPPARD salter | Overall ExperienceThe staff took great care of us.
michael gecan | First ImpressionsFolks were super nice and very accommodating. Bill in particular was a great help.
Jay Dawson | Overall ExperienceThank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille
KAY BILLE | Overall ExperienceThe gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.
amanda haywood | ReservationThank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊
Melissa Smith | Overall ExperienceDenise was very helpful and professional i would recommend this u-haul to anyone!
Dwayne Blankenship | Overall ExperienceThe two guys on duty were great to work with.
James Johnston | ReservationPersonal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..
christina starkey | ReservationWas very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!
Andre Heags | ReservationThe staff at the Canton Store is amazing! Always helpful and they go beyond expectations
Tim Norris | Overall ExperienceTHE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING
MICHAL NESNICK | Overall Experienceno comment
Jimmy Roper | Overall ExperienceGreat people work here, always helpful.
steven zontek | Overall ExperienceDidn’t rent but facility was above average
daryl bailey | ReservationOur experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!
Michael Taylor | Overall ExperienceStaff was very helpful
Randall Wimmer | Overall ExperienceStaff was friendly and the facility was always spotless.
Jennifer Vogelpohl | Overall ExperienceThank you!! Employees friendly in person & on phones.
cara naylor | Overall ExperienceGreat service, great rates.
Frederico Mastrianni | Overall ExperienceVery good facility with nice employees
THOMAS SIGLER | Overall ExperienceGreat friendly staff
Dwayne Mathieu | Overall ExperienceNo comment.
larry gillespie | Overall ExperienceDenise (manager) was terrific to work with, very friendly and efficient.
john bruss | Overall ExperienceVery well ran and maintained store
Joshua Petersen | Overall ExperienceAwesome
Wesley Farron | Overall ExperienceExcellent customer service
Greg Salisbury | Overall ExperienceExcellent customer service.
Greg Salisbury | Overall ExperienceExcellent facility
Jerry Blackmon | Overall ExperienceLocation of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.
Anna Adams | Overall ExperienceVERY GOOD EXPERIENCE, STAFF WONDERFUL
Pat Burke | Overall ExperienceAWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.
Weston Young | Overall Experience