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WRENFORD GUYCustomer Reviews for U-Haul Moving & Storage of Cambria Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager and customer service agent was rude. Charged me extra for cleaning where they received the truck as it was
MDTANYER AHMEDService is great at this location
DAMIAN FRANCISThe staff are little rude
Renal SalomonNothing as far as am concerned Great PR..
Roy Gonzalesyour service was good
roosevelt washingtonExplain more
Diana Jean- BaptisteThe front desk experience was professional. Staff responded all questions and concerns. The van was clean
CHARLENE WILLIAMSStaff is very helpful and efficient!
Bernadine GarrawayI was sent to another location from the original reservation
Melquisedec QuinteroThe young lady who took care of us was very helpful, pleasant, and patient. Excellent customer service!!!
Panya RickettsGet more truck at this location
PAUL LAWRENCEKeep it as is
PATRICK FRENCHFaster check out...
Chris MorganAs a first time user of the U-Haul service , staffs are very helpful and kind .yes I will definitely recommend that location to persons .. thank you guys..
ELIAS DE COSTA M ST JUSTEMonday team is still learning but the ladies did their best and tried to help everyone. The return team on Thursday morning are amazing. Those gentlemen are very efficient. They are amazing.
Lewis BondThe time waiting for approval
Prince GallimoreThe employees did are great all the vehicles are always clean and maintained the manages the best the crew works together sometimes be crowded but they get you in and out as fast as they can I recommend this location 24 hours 7 days a week appreciate you you all keep doing a great work
Sheldon PrescottCheck and make straps work on car dolly
edgar cruzThe man that was checking me out was so terrible. I cleaned the car, and was spotless but he told me to wash it with water. He sent to the gas station nearby but it had no water. He was soooo desperate to charge me the cleaning fees. He said even if I clean he will still charge the cleaning fees. Which I did the self checkout after. Was the truck clean enough? Of course it was.
Zakaria AhmedAlways a pleasure working with the staff at this location. Pleasant, Friendly and prompt service. I left a package in the cargo van and it was retrieved. Excellent Customer Service.
JEAN DORVILUSKeeps giving the above services
Herbert McMillianThe trailer was infested with roaches and incredibly dirty
VANESSA NICOLE BROWNyour service was very good
Francois DanielIt was great ! The young man I spoke to few days before was informative. The Lady who assisted on 1/11/24 was great. She even knew men that could assist me in my move. I believe her name is Shelly. Shout out to Shelly !!!
JUNES JONESI don’t think there’s anything you could have done to make thi experience more delightful. The two guys working there were so pleasant and helpful. You don’t get that kind of service anymore. It was Sunday morning and they seemed grateful to be there. Most young people show the opposite. You guys are lucky to have these two not one but two beautiful young men hats of to them . I never write comments but I was moved by these two young men helping each other. Marie Woodson
Marie WoodsonThe process took more than an hour. I rent trucks 4 times a year. It should be all in your computer by now. I will be looking for a more accommodating rental agency.
Andre CherenfantThe van I had need a wheel alignment other than that great experience
Juan JohnsonAll went well more eqyuipment needed in some areas .
Gedney StouteBetter customer service. Staff was unfriendly and not helpful at all.
Virginia TuckerThe staff was very friendly and helpful. I was called upto the service desk, and in a matter of minutes, I had my equipment and was on my way. The 5×8 was very cleaned and well maintained. I would rent from this location at anytime of needing uhaul equipment.
Cleveland WrightThe 1st rep was very helpful and nice I said to myself wow I will always use that location not so fast when I returned the truck it was a different person there he was as nasty and impatient he wanted to overcharge me he counted the day that I picked up the truck as one day we argued about that I asked if I brought the truck back the next day at the same time that I picked it up and he said that would be 2 days he went and did something on the machine and stop talking a few minutes later he just leave while i was calling u_haul to find out my option. He was just awfull in a nut shell too much to write would rent u haul again but never that location
judith kirkpatrickNothing
Dwight AbsolomAll u have to do is to keep doing the same service and standard
CHRISTOPHERBARRI BRIMMThe representative was of great help, he made the the experience super easy....
Nathaniel BrooksEverything went smoothly thank you.
michael mccrayI had a lot of trouble getting the car to start. Car was dirty. Very bad experience on 12/28/23
Mario LoiseauSmoky cabin when I picked it up. later found the van leaked on to our sound equipment. It was a rainy two weekends to have a van that was not water proof.
ANDREW CLARKEThe check in process is to long and technical , not everyone is 18 years old and is internet savvy. Also if you don’t have a person with a phone that answers you can’t get a rental. Since when are my needs based on a 3rd party answering the phone ? They don’t tell you this when booking the rental. What if I have no friends or family with a phone? You got my credit card and all other info why are you dragging someone else into my business? Thank you.
charles fisherAll went well. I didn't have any problems.
harold robinsonExcellent service
Peter HaynesFirst, the person at the front desk should be more personable. She barely looked up from her phone when we entered and hardly made eye contact when addressing us.
DORRETTJ MASONI booked the 9' van at Regency hall, Springfield blvd, Queens Village. I checked in online but the lock of keybox stuck and did not opened despite several tries. I made a call to customer support. They gave me back up codes but nothing worked. all this fuss waisted my precious one hour. later I have to go to Linden Blvd, Cambria Heights locations where a desk representative gave me a 10' truck. nobody gave me a compensation for westing my time and effort.
ali saleemI was satisfied I have know complaints .
Cedrick JonesI recently rented a vehicle from your company and unfortunately had a disappointing experience. Firstly, despite returning the vehicle earlier than initially agreed upon, I was overcharged. The final bill did not align with the estimated usage, and I feel unjustly billed for added charges that I should not have been charged.. I used less miles than was estimated and returned the vehicle with more than the gas I originally received as well as brought it back earlier than intended. Moreover, the customer service I encountered was in poor taste. I believe in fair and transparent transactions, and this experience has left me dissatisfied. I hope that future customers receive better service and more accurate billing.
Isheika OfficerGentlemen at the counter was very helpful and extended my rental by another day to prevent me racking up late charges. Nice.
Nzinga PorterThe truck smell like fish Not good for business the door was broken in vain and I think I should be compensated
Harry NixonGreat service. Staff was helpful
Peter HaynesThe first truck they gave me had issues and not well maintained, I did not get far when it started displaying issues. They had to set me up with another truck that was not well maintained either, there was damage everywhere. I was surprised I was able to make it to my destination.
Francisco Umanafast and reliable service
leon nauthVery pleased with the customer service. The return was quick and easy.
Desiree LearyCustomer service was extremely bad The guy in the counter was a catastrophy
hashem kettaniNo improvements needed. Service was excellent
GEORGE RENWICKAfter scanning the QR code to complete the transaction it would be a great help if the customer service rep would help with the navigation of the App.
MARCA THOMASNo explanation every thing was perfect
Barrington WatsonThey gave me a van that was so stink. The smell was really bad and then when i brought it back, the young man that checked me out was rude. I was disgusted by his attitude.
TENISHA SMITHFalse advertising and a rip off. This place over me money
Clynton DyerGood experience with yours kind personal that gave me all the information about the rent
Carlos FuentesThe young lady that work the early morning shift is a excellent work keep the place well kept all the times
MANSFIELD GIBBS | Overall ExperienceNeed more worker
RHONDA BOX | Overall Experience