Customer Reviews for U-Haul Moving & Storage of Cambria Heights

5,339 reviews

207-05 Linden Blvd   Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave, No on-site parking available for customers during rental)

(718) 949-1400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 949-1400

207-05 Linden Blvd
Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WRENFORD GUY 
Rating:
5.0

Customer did not leave a comment.

Dawn Grogan 
Rating:
1.0

Manager and customer service agent was rude. Charged me extra for cleaning where they received the truck as it was

MDTANYER AHMED 
Rating:
5.0

Service is great at this location

DAMIAN FRANCIS 
Rating:
3.0

The staff are little rude

Renal Salomon 
Rating:
5.0

Nothing as far as am concerned Great PR..

Roy Gonzales 
Rating:
3.0

Customer did not leave a comment.

MAMADOU Diallo 
Rating:
4.0

Customer did not leave a comment.

PRINCEEMANUEL ROGERS 
Rating:
5.0

Customer did not leave a comment.

Devorah Jones 
Rating:
4.0

your service was good

roosevelt washington 
Rating:
1.0

Explain more

Diana Jean- Baptiste 
Rating:
3.0

Customer did not leave a comment.

Ebony Prince 
Rating:
5.0

The front desk experience was professional. Staff responded all questions and concerns. The van was clean

CHARLENE WILLIAMS 
Rating:
5.0

Staff is very helpful and efficient!

Bernadine Garraway 
Rating:
3.0

I was sent to another location from the original reservation

Melquisedec Quintero 
Rating:
5.0

Customer did not leave a comment.

Anthony Anderson 
Rating:
5.0

The young lady who took care of us was very helpful, pleasant, and patient. Excellent customer service!!!

Panya Ricketts 
Rating:
5.0

Customer did not leave a comment.

NIJA HOWARD 
Rating:
5.0

Get more truck at this location

PAUL LAWRENCE 
Rating:
5.0

Keep it as is

PATRICK FRENCH 
Rating:
5.0

Customer did not leave a comment.

Primrose Lammie-Duncan 
Rating:
5.0

Faster check out...

Chris Morgan 
Rating:
5.0

As a first time user of the U-Haul service , staffs are very helpful and kind .yes I will definitely recommend that location to persons .. thank you guys..

ELIAS DE COSTA M ST JUSTE 
Rating:
5.0

Customer did not leave a comment.

Lee brown 
Rating:
4.0

Customer did not leave a comment.

Kitwana Robinson 
Rating:
4.0

Customer did not leave a comment.

VILNER EUGENE 
Rating:
5.0

Monday team is still learning but the ladies did their best and tried to help everyone. The return team on Thursday morning are amazing. Those gentlemen are very efficient. They are amazing.

Lewis Bond 
Rating:
5.0

Customer did not leave a comment.

Mohamed Ali 
Rating:
5.0

The time waiting for approval

Prince Gallimore 
Rating:
5.0

The employees did are great all the vehicles are always clean and maintained the manages the best the crew works together sometimes be crowded but they get you in and out as fast as they can I recommend this location 24 hours 7 days a week appreciate you you all keep doing a great work

Sheldon Prescott 
Rating:
5.0

Customer did not leave a comment.

Claudia CowanJosephs 
Rating:
5.0

Check and make straps work on car dolly

edgar cruz 
Rating:
5.0

Customer did not leave a comment.

DIANNE A LESLIE 
Rating:
1.0

The man that was checking me out was so terrible. I cleaned the car, and was spotless but he told me to wash it with water. He sent to the gas station nearby but it had no water. He was soooo desperate to charge me the cleaning fees. He said even if I clean he will still charge the cleaning fees. Which I did the self checkout after. Was the truck clean enough? Of course it was.

Zakaria Ahmed 
Rating:
5.0

Customer did not leave a comment.

Justin Beckford 
Rating:
5.0

Customer did not leave a comment.

ruby jones 
Rating:
5.0

Always a pleasure working with the staff at this location. Pleasant, Friendly and prompt service. I left a package in the cargo van and it was retrieved. Excellent Customer Service.

JEAN DORVILUS 
Rating:
4.0

Customer did not leave a comment.

WILLIAM SMITH 
Rating:
4.0

Customer did not leave a comment.

Horace Newland 
Rating:
5.0

Keeps giving the above services

Herbert McMillian 
Rating:
4.0

Customer did not leave a comment.

Geraldean Sartor 
Rating:
1.0

The trailer was infested with roaches and incredibly dirty

VANESSA NICOLE BROWN 
Rating:
5.0

Customer did not leave a comment.

Vishma Manoo 
Rating:
5.0

your service was very good

Francois Daniel 
Rating:
5.0

It was great ! The young man I spoke to few days before was informative. The Lady who assisted on 1/11/24 was great. She even knew men that could assist me in my move. I believe her name is Shelly. Shout out to Shelly !!!

JUNES JONES 
Rating:
5.0

Customer did not leave a comment.

Gedney Stoute 
Rating:
5.0

I don’t think there’s anything you could have done to make thi experience more delightful. The two guys working there were so pleasant and helpful. You don’t get that kind of service anymore. It was Sunday morning and they seemed grateful to be there. Most young people show the opposite. You guys are lucky to have these two not one but two beautiful young men hats of to them . I never write comments but I was moved by these two young men helping each other. Marie Woodson

Marie Woodson 
Rating:
5.0

Customer did not leave a comment.

ADEOLAS ADEGBOLA 
Rating:
5.0

The process took more than an hour. I rent trucks 4 times a year. It should be all in your computer by now. I will be looking for a more accommodating rental agency.

Andre Cherenfant 
Rating:
5.0

The van I had need a wheel alignment other than that great experience

Juan Johnson 
Rating:
5.0

Customer did not leave a comment.

Dorothy Gaddie 
Rating:
5.0

All went well more eqyuipment needed in some areas .

Gedney Stoute 
Rating:
1.0

Better customer service. Staff was unfriendly and not helpful at all.

Virginia Tucker 
Rating:
3.0

Customer did not leave a comment.

Ryan Marques 
Rating:
5.0

The staff was very friendly and helpful. I was called upto the service desk, and in a matter of minutes, I had my equipment and was on my way. The 5×8 was very cleaned and well maintained. I would rent from this location at anytime of needing uhaul equipment.

Cleveland Wright 
Rating:
2.0

The 1st rep was very helpful and nice I said to myself wow I will always use that location not so fast when I returned the truck it was a different person there he was as nasty and impatient he wanted to overcharge me he counted the day that I picked up the truck as one day we argued about that I asked if I brought the truck back the next day at the same time that I picked it up and he said that would be 2 days he went and did something on the machine and stop talking a few minutes later he just leave while i was calling u_haul to find out my option. He was just awfull in a nut shell too much to write would rent u haul again but never that location

judith kirkpatrick 
Rating:
4.0

Nothing

Dwight Absolom 
Rating:
5.0

All u have to do is to keep doing the same service and standard

CHRISTOPHERBARRI BRIMM 
Rating:
5.0

The representative was of great help, he made the the experience super easy....

Nathaniel Brooks 
Rating:
4.0

Customer did not leave a comment.

Mauro Torres Pelaez 
Rating:
4.0

Everything went smoothly thank you.

michael mccray 
Rating:
1.0

I had a lot of trouble getting the car to start. Car was dirty. Very bad experience on 12/28/23

Mario Loiseau 
Rating:
5.0

Customer did not leave a comment.

Kavon Kelly 
Rating:
5.0

Customer did not leave a comment.

almog burbea 
Rating:
4.0

Smoky cabin when I picked it up. later found the van leaked on to our sound equipment. It was a rainy two weekends to have a van that was not water proof.

ANDREW CLARKE 
Rating:
5.0

The check in process is to long and technical , not everyone is 18 years old and is internet savvy. Also if you don’t have a person with a phone that answers you can’t get a rental. Since when are my needs based on a 3rd party answering the phone ? They don’t tell you this when booking the rental. What if I have no friends or family with a phone? You got my credit card and all other info why are you dragging someone else into my business? Thank you.

charles fisher 
Rating:
5.0

Customer did not leave a comment.

Ryan Marques 
Rating:
5.0

All went well. I didn't have any problems.

harold robinson 
Rating:
5.0

Excellent service

Peter Haynes 
Rating:
5.0

Customer did not leave a comment.

Lee Brown 
Rating:
4.0

Customer did not leave a comment.

Eileen Sanchez 
Rating:
5.0

Customer did not leave a comment.

Devante Zephis 
Rating:
3.0

First, the person at the front desk should be more personable. She barely looked up from her phone when we entered and hardly made eye contact when addressing us.

DORRETTJ MASON 
Rating:
1.0

Customer did not leave a comment.

yugesh Budhram 
Rating:
5.0

Customer did not leave a comment.

osberne debrosse 
Rating:
3.0

I booked the 9' van at Regency hall, Springfield blvd, Queens Village. I checked in online but the lock of keybox stuck and did not opened despite several tries. I made a call to customer support. They gave me back up codes but nothing worked. all this fuss waisted my precious one hour. later I have to go to Linden Blvd, Cambria Heights locations where a desk representative gave me a 10' truck. nobody gave me a compensation for westing my time and effort.

ali saleem 
Rating:
5.0

I was satisfied I have know complaints .

Cedrick Jones 
Rating:
1.0

I recently rented a vehicle from your company and unfortunately had a disappointing experience. Firstly, despite returning the vehicle earlier than initially agreed upon, I was overcharged. The final bill did not align with the estimated usage, and I feel unjustly billed for added charges that I should not have been charged.. I used less miles than was estimated and returned the vehicle with more than the gas I originally received as well as brought it back earlier than intended. Moreover, the customer service I encountered was in poor taste. I believe in fair and transparent transactions, and this experience has left me dissatisfied. I hope that future customers receive better service and more accurate billing.

Isheika Officer 
Rating:
5.0

Gentlemen at the counter was very helpful and extended my rental by another day to prevent me racking up late charges. Nice.

Nzinga Porter 
Rating:
4.0

Customer did not leave a comment.

Patricia Coleman 
Rating:
3.0

The truck smell like fish Not good for business the door was broken in vain and I think I should be compensated

Harry Nixon 
Rating:
5.0

Customer did not leave a comment.

ANDREAJ WATSON 
Rating:
5.0

Great service. Staff was helpful

Peter Haynes 
Rating:
5.0

Customer did not leave a comment.

dominique freycinet 
Rating:
5.0

Customer did not leave a comment.

Harold Lowe 
Rating:
4.0

Customer did not leave a comment.

Peter Lazare 
Rating:
2.0

The first truck they gave me had issues and not well maintained, I did not get far when it started displaying issues. They had to set me up with another truck that was not well maintained either, there was damage everywhere. I was surprised I was able to make it to my destination.

Francisco Umana 
Rating:
5.0

fast and reliable service

leon nauth 
Rating:
3.0

Customer did not leave a comment.

STEPHENDANIEL MONCRIEFFE 
Rating:
5.0

Very pleased with the customer service. The return was quick and easy.

Desiree Leary 
Rating:
1.0

Customer service was extremely bad The guy in the counter was a catastrophy

hashem kettani 
Rating:
5.0

Customer did not leave a comment.

DAGUEL ETIENNE 
Rating:
5.0

No improvements needed. Service was excellent

GEORGE RENWICK 
Rating:
4.0

After scanning the QR code to complete the transaction it would be a great help if the customer service rep would help with the navigation of the App.

MARCA THOMAS 
Rating:
5.0

Customer did not leave a comment.

Matthew Thompson 
Rating:
5.0

No explanation every thing was perfect

Barrington Watson 
Rating:
3.0

They gave me a van that was so stink. The smell was really bad and then when i brought it back, the young man that checked me out was rude. I was disgusted by his attitude.

TENISHA SMITH 
Rating:
1.0

False advertising and a rip off. This place over me money

Clynton Dyer 
Rating:
5.0

Good experience with yours kind personal that gave me all the information about the rent

Carlos Fuentes 
Rating:
4.0

Customer did not leave a comment.

Audrey Drayton 
Rating:
5.0

Customer did not leave a comment.

Edwin Semexant  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ELIZABETH COPPIN  |  Overall Experience 
Rating:
5.0

The young lady that work the early morning shift is a excellent work keep the place well kept all the times

MANSFIELD GIBBS  |  Overall Experience 
Rating:
5.0

Need more worker

RHONDA BOX  |  Overall Experience 
No reviews have been submitted for this location.

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