Customer Reviews for U-Haul Moving & Storage of Byron Center

1,944 reviews

701 68th St SW   Byron Center, MI 49315
(Old Kmart, One driveway past the west of 131 in Orchard Plaza)

(616) 426-6193

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(616) 426-6193

701 68th St SW
Byron Center, MI 49315
(Old Kmart, One driveway past the west of 131 in Orchard Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful staff! They are friendly and helpful.

KELLY COVELLI 
Rating:
5.0

Customer did not leave a comment.

David Henshaw 
Rating:
5.0

Customer did not leave a comment.

Sally Miller 
Rating:
5.0

Friendly, quick and efficient

Kristi Stevens 
Rating:
5.0

Customer did not leave a comment.

Robert Bolster 
Rating:
3.0

Not the best. Over charged for services rendered.

Wade King 
Rating:
3.0

Personnel at pickup hooked up the wrong trailer. Same ID number except for last digit. I caught it on equipment check when the license plate did not match the paperwork. Had to help find the right trailer and then help move the trailer out so it could be hooked up. Then had to wait for a second person to check the hookup.

Scott Dunn 
Rating:
5.0

Customer did not leave a comment.

Daniel stupac 
Rating:
5.0

Might be the best trailer I’ve ever pulled. Everything went perfectly. Thanks

MARTY HEINE 
Rating:
5.0

Everything was perfect

Harriet Burns 
Rating:
5.0

I experienced a well-maintained and satisfying storage unit. If I ever needed to store more of my stuff, I would absolutely come back.

KEITH HERRING  |  Overall Experience 
Rating:
3.0

Clean the vehicles before renting. There was food and thick dust on steering column.

Channing Adams 
Rating:
5.0

Customer did not leave a comment.

Elgie Jones 
Rating:
5.0

Customer did not leave a comment.

Robert Bolster 
Rating:
5.0

Customer did not leave a comment.

LORI DYER 
Rating:
4.0

Customer did not leave a comment.

Josh Landfair 
Rating:
2.0

Our U-Haul had a hole in the roof we didn’t see while the door was open. Our mattress and couch were wet due to the rain while we moved due to this hole. When we turned on the heat, a bunch of sand a seashells blew out the vents. We clicked that the truck needed cleaning because of the situation and we were going to be charged an extra $25 dollars for cleaning even though we didn’t dirty the truck. We just wanted to make it known that the vents blew random stuff out at us, which was horrible to experience. Lastly, we weren’t given the option to drop the u-haul off in the city we were moving to, where the closest u-haul was less than a mile away. We had to drive an extra miles and then were charged for 9 extra miles to return it to the closest option given to us. We moved to Lowell,MI and the closest option to drop off was Centerpoint Mall 28th st Grand Rapids, MI. It was an extra 22 minutes of driving we didn’t want to do. We were charged the same and had to drop it off far away from where we moved to. When we went to speak to the worker at the U-Haul place at drop-off, her boss told her not to help us and to file a complaint with where we picked up the truck. It felt like we were being given a run around. This was not our best experience that we have had using u-haul.

Luis Rodas 
Rating:
5.0

Customer did not leave a comment.

Beverly Lemmen 
Rating:
4.0

I would have given an excellent rating/5 star, but I called several times throughout the day and was forwarded onto the National call center. I was inconvenienced to drive there to ask one particular question regarding the storage facility. Once arriving, the staff was very friendly and accommodating. I would highly recommend that the facility site take phone calls directly.

Michael Hoving  |  First Impressions 
Rating:
5.0

I hired a moving company to assist me with my state-to-state move. I had more stuff than listed, so I was left with an overflow. UHaul came through for me. I was able to rent a trailer. They worked with me on the size and price. I am more than pleased.

BRIAN FLIPPIN 
Rating:
5.0

Customer did not leave a comment.

Christian Jackson 
Rating:
5.0

Customer did not leave a comment.

Dawn Robinson   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott M Wisner 
Rating:
5.0

Customer did not leave a comment.

Keith Cox 
Rating:
4.0

Customer did not leave a comment.

Austin Meyer 
Rating:
5.0

Sonya was great! Prompt, and professional!

BRETT Powis 
Rating:
5.0

Sonya is GREAT. She helped me resolve an issue that I was having.

Jerome Omlor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Smith 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

Customer did not leave a comment.

Channing Adams 
Rating:
3.0

Rick in the back area helped so much. He is the best reason to use this facility.

Robert Weronka 
Rating:
5.0

Customer did not leave a comment.

Byron Township 
Rating:
5.0

Customer did not leave a comment.

Treavis Gates  |  First Impressions 
Rating:
5.0

Everything is good, no complaints.

Kimly Long 
Rating:
3.0

I returned 4 hours earlier and was still charged full price.! Other places have refunded 20 dollars for earlier returns

Christopher Ramierez 
Rating:
4.0

staff was helpful but the process for renting an auto trailer was confusing.

Jasmin O'Neill 
Rating:
4.0

Customer did not leave a comment.

Andrew Medale  |  First Impressions 
Rating:
5.0

She was very kind and efficient.

Kathrine Pomeroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kundel 
Rating:
5.0

Customer did not leave a comment.

Carl Burnett 
Rating:
5.0

Customer did not leave a comment.

Keith Cox 
Rating:
3.0

Rick is worth his weight in gold.

Robert Weronka 
Rating:
5.0

Customer did not leave a comment.

trefor Francis 
Rating:
5.0

All of the staff made my whole experience very easy & were great in answering all my questions as a first time truck renter. The moving truck was in good condition and clean.

Megan Hippe 
Rating:
4.0

Customer did not leave a comment.

Scott Dunn 
Rating:
1.0

Sonya Will was very rude, unprofessional and talked down to my husband and I. She seemed very annoyed, gave us wrong information, was lazy, seemed as if she did not want to be bothered, attempted to help someone else in the middle of helping us.

Kendra Beng 
Rating:
1.0

The did not bring the truck to the front I had to go find it myself self the number on the truck was not visible

darius johnson 
Rating:
4.0

Just a very good experience!

Mark Ondersma 
Rating:
5.0

Customer did not leave a comment.

Stephanie Johnson  |  Overall Experience 
Rating:
3.0

The guy that works in the staging area is great! Folks at the front desk are not friendly and sometimes grumpy but Rick is so nice and helpful. He alone is the only reason I would ever recommend this site.

Robert Weronka 
Rating:
5.0

Customer did not leave a comment.

Charles Whitfield 
Rating:
5.0

The storage unit was adequate & reliable.

Angel Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Kragt 
Rating:
4.0

The staff was great.

Lino Johnson 
Rating:
5.0

Customer did not leave a comment.

tyler johnson 
Rating:
5.0

Every thing was great. Staff was exceptional. Very pleasant rental experience. 👍

GREGORY JORDAN 
Rating:
5.0

This U-Haul location is hands down the best location I have use. It’s definitely my go-to location. Thank you!

Jay Brooks 
Rating:
5.0

Things started off a bit rocky with dates, and the website and app seldom worked for me to make scheduling updates for my drop-offs and pickups, but the employees at this location (particularly Brandi, who is a rock star and Sonia who was always very nice and helpful) helped me get, and keep things on track. These ladies are great and managed my issues great!

Jodianne Sobota 
Rating:
5.0

Customer did not leave a comment.

Luke Matheus 
Rating:
5.0

Customer did not leave a comment.

Blair Adams 
Rating:
5.0

Customer did not leave a comment.

Charles Whitfield 
Rating:
5.0

Excellent service and equipment!!

Glenn Gamsby 
Rating:
4.0

Personnel very nice and professional.

ROBERT BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Jones 
Rating:
5.0

Customer did not leave a comment.

Timothy Bennett 
Rating:
5.0

Customer did not leave a comment.

Holly Plude 
Rating:
5.0

Customer did not leave a comment.

ANGELA CARTER  |  First Impressions 
Rating:
5.0

Easy to understand processes. Easy to navigate & move in. Simple, no hassle move out... which is rare in this industry. Good experience

Justin Schans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Brock 
Rating:
5.0

Sonya and her team always take good care of me! I go out of my way to rent from this store.

lisa suttorp 
Rating:
5.0

Customer did not leave a comment.

ahmadfarooq Ahmadi 
Rating:
5.0

Customer did not leave a comment.

Theresa Humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Whan 
Rating:
1.0

The girl that waited on me had no customer service skills at all and basically acted like she did not want to be there working. I was given a truck that had 1 mile to go before it ran out of gas. What a horrible experience

Donald Proctor 
Rating:
5.0

I rented my truck from the counter today, as opposed to using the app that I usually use. Sonya told me her daughter would be fast at checking me in and she was. Much better overall experience than using the app. Thanks so much! Jay

Jay Brooks 
Rating:
5.0

Customer did not leave a comment.

marsha butrico   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha Butrico 
Rating:
1.0

I got stuck in the snow 5 times, in places I shouldn’t have. I was stuck at the bottom of my driveway from 5am-11:30am. Therefore I was late. Was supposed to hear back from a manager and never did so my brother had to pull us out. That vehicle shouldn’t be on the road ESPECIALLY IN WINTER.

Jaclyn Salzwedel 
Rating:
3.0

When I rent a trailer tell me everything you need don’t send me message after I left already over an hour later to go over trailer to inspect before leaving .Then two days later why haven’t you checked in your trailer , when I returned it the same day?

Samuel Taylor 
Rating:
5.0

Customer did not leave a comment.

Charles Whitfield 
Rating:
4.0

Customer did not leave a comment.

harry hoezee 
Rating:
5.0

The staff was very knowledgeable and was able to empathize with my situational necessities.

Matthew Mabry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Krause 
Rating:
4.0

Clean the ice and snow off truck before customer gets there.

Phillip Haan 
Rating:
5.0

Customer did not leave a comment.

Robert Fritz 
Rating:
5.0

Staff was very friendly and helpful. Thank you!

mike wopperer 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Wiiliams 
Rating:
5.0

Customer did not leave a comment.

Myron Wimbush 
Rating:
5.0

Sonya & crew run a tight ship in Byron Center. Trucks are clean and waiting at reserved time. I recently had a question regarding a receipt and received a quick & helpful response directly from the manager. Definitely recommended!

Steven Hahn 
Rating:
4.0

Customer did not leave a comment.

Denise Saganski 
Rating:
5.0

Great customer service. Truck was super clean

Kathy Patterson 
Rating:
5.0

Customer did not leave a comment.

Makya Merritt  |  Overall Experience 
Rating:
5.0

Extremely efficient and easy. Facility was well lit with easy instructions to quickly turn in my equipment and be on my way. Thank you for such a smooth operation.

Mark Hegarty 
Rating:
5.0

Customer did not leave a comment.

Derek DeHaan 
Rating:
5.0

Customer did not leave a comment.

Geoff Yonkers 
Rating:
5.0

I rent a lot of trucks. This is and always will be my favorite location. Best customer service anywhere.

Dusti Hillis 
Rating:
5.0

Sonja the “boss lady” is fabulous. She’s always friendly, and helpful. She makes renting and returning trucks to her location a breeze. Great customer service.

Dusti Hillis 
Rating:
4.0

Customer did not leave a comment.

Scott Dunn 
Rating:
5.0

I’m very pleased overall, and definitely recommend to family and friends!!

Melanie Buist-Stover  |  First Impressions 
Rating:
5.0

Great service and easy pickup and return over the holiday!

Melinda Volk 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lane 
Rating:
3.0

Generally a good experience, though the equipment was not in great shape (lots of play in steering wheel, super slow acceleration even relative to other 15' uhauls I've used) and there was missing damage and the fuel guage was slightly lower than initially indicated.

Matthew Poolman 
Rating:
4.0

Customer did not leave a comment.

Patrick Newkirk 
Rating:
5.0

Sona took good care of me.

Steve Huizingh 
Rating:
5.0

Customer did not leave a comment.

Michael Kent 
Rating:
5.0

Very impressed with how quick I was helped. Max D (I believe that was his name) at the Byron Center location was extremely nice and helpful. Explained everything needed to do for the auto transport. Also gave me some pointers. Took care of my business from the moment I stepped in even with having to go out to the truck twice...once for locating the trailer and initial hook-up and then noticing I didn't have a 4-pin adapter...went back in, sold me the adapter and then going back out to install it.

Douglas Mason 
Rating:
5.0

Customer did not leave a comment.

Michelle Hall 
Rating:
5.0

Very pleased

Donovan Gibson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LOIS TEMPLE 
Rating:
5.0

Sonia was fantastic!!

STEVEN DOORNBOS 
Rating:
4.0

Customer did not leave a comment.

Michael Schulte 
Rating:
1.0

Truck was dirty and full of trash when picked up. Guy that rented truck to me was very rude

ronald fifieild 
Rating:
5.0

Easy check in

George Rajan 
Rating:
5.0

Always the best help.

Ron Kaminsky 
Rating:
5.0

Did not see a need for improvement. Service was great.

Jean White 
Rating:
5.0

Customer did not leave a comment.

DRENA BAILEY 
Rating:
5.0

Customer did not leave a comment.

Cindy Hammond 
Rating:
4.0

Over all I was happy with this experience, but a little more instruction and direction when I picked up the truck would have been helpful. Also, the rental process implies there are no blankets or a hand cart in the truck, that they have to be rented separately, but there was cart and 6 blankets in the truck.

James Herrema 
Rating:
2.0

No communication.

John Hilaski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN DOORNBOS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean Helms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Nichols  |  Overall Experience 
Rating:
5.0

More than one entry into the storage facility would be nice. We had to wait in the lot about 20 min. Others drove up to check the wait.. if your in a hurry it might be an issue.

Tina Olds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marsha butrico   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Farage  |  First Impressions 
Rating:
3.0

My uhaul had roaches

Porsia Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shyla remmelts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Riggins  |  First Impressions 
Rating:
5.0

The lady that helped us on 9/16/23 100/10. She was amazing.

Brendon Moerman  |  Overall Experience 
Rating:
5.0

Sonya is the backbone of this place! I have returned because of her and will continue business because of her follow through. Thankyou Sonya

Lisa Stickler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Bagby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Orange  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne Boorsma  |  Overall Experience 
Rating:
5.0

Sonya worked with me during a very difficult time and made it so that I didn't lose my things. If I could afford it I certainly would have kept those things there and added the rest from somewhere else like the original plan was.

JUDY KUBIZNA  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and respectful!!! Please thank them for the service that they provided!!!

Barbara Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia Villarreal  |  Overall Experience 
Rating:
1.0

Too many texts about reviewing.

Sean O'Pry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sequoya Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Foster  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karan Bond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SNJEZANA BRAKIC  |  Overall Experience 
Rating:
5.0

Extremely well run place. I always felt that my things were safe and secure. Move in and move out were a breeze. I communicated with the owner via text 2x due to questions or issues and I was VERY impressed at how quickly she resolved my issues.

Jacqueline Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Everett  |  First Impressions 
Rating:
3.0

The truck rental was nasty inside the box truck water in the cup holder on driver side. Inside the box truck stunk other than that it was good

Casey SCOBEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald Darkey  |  Overall Experience 
Rating:
3.0

The unit was placed on a parking lot in such a way that water entered the unit during heavy rain and snow. The floor of the unit sloped down the farther toward the back wall you went so water seeped in under the door. We had quite a few items damaged. Uhaul may wish to know about this issue for future customers.

Jonathan Van Oyen  |  Overall Experience 
Rating:
2.0

There actual containment units were very well kept. They were clean with easy assess. However, and let me CLEAR, Sonia is WONDERFUL! She is knowledgeable about her job. She’s well spoken and VERY, VERY nice to the customers(she has a good sense of humor too!). But she needs help! I mean HELP as in employees. She can’t there 24/7. And the people(to be honest, there’s only one person there), claim not to know the system because that is not the store they work usually. I am over 60(well over), and I don’t like using the app! I prefer in person contact and a hard copy of every transaction. That’s why I would not recommend this u-haul location because my friends are the same and they like computers as well as I do!

Cherie Joshua  |  Overall Experience 
Rating:
5.0

The customer service rep on the phone was very professional and nice and helpful. When I arrived to the facility, the gentleman there was awesome! Your facility is clean, very organized. I would definitely recommend this location.

tracey rodgers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Rowden  |  Overall Experience 
Rating:
5.0

I have really loved my experience and am finding this to be a very good value. The security measures give me great piece of mind.

Jacqueline Phillips  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Mike Ayers  |  Overall Experience 
Rating:
3.0

Moving into the storage was a bit disappointing because there was a big Uhaul truck in one of the loading/unloading spots on one end of the building and another construction like work vehicle parked at one of the other loading/unloading spots. There are only 4 spots and it makes moving your things take longer than need be because you have to wait for someone to move. I just think that the facility is too big to be designed the way that it is…needs more loading/unloading spots.

April Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Horton  |  First Impressions 
Rating:
5.0

Room recommend was the best size for the items that I was shipping.

Barbara Hall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Ells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA STEKETEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Broadbent  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicki Kersten  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanya Dine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Ayers  |  First Impressions 
Rating:
5.0

Sonya (Mgr) and staff were always helpful. The facility was always picked up and in an orderly fashion. I would absolutely do business here again and I highly recommend this facility whenever possible.

Joseph Mulvihill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan James  |  First Impressions 
Rating:
5.0

All units were very clean staff was friendly and professional.

Jonathan Dejong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul lemons  |  Overall Experience 
Rating:
4.0

Thank you

Dennis Anderson  |  First Impressions 
Rating:
3.0

The only problem I had is when you make a reservation online when you come in the store they know nothing about it. You have to give your information and go through the process again.

Deborah Mccarty  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Juanita Hoke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah Burris  |  Overall Experience 
Rating:
4.0

I was satisfied

Sylvia Villarreal  |  First Impressions 
Rating:
5.0

Staff very friendly. Greets you with a smile. Very knowledgeable.

Daniel Polom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harriet Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Stowers  |  Overall Experience 
Rating:
5.0

The manager helped us and she was awesome! We got all set with one size, went to move things in and decided that we needed the next size up. She helped us without a problem and was very quick and knowledgeable about everything we talked about.

JUDY KUBIZNA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Farrin White  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zach Droog  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colleen ealy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Wesaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Shinn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tabatha minnema  |  First Impressions 
Rating:
4.0

Easy to find and great location

Kelly Summers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy Keillor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip DeVrou  |  Overall Experience 
Rating:
5.0

Thanks to the entire staff for the service that was provided. The facility was secure which provided me a sense of security. Soyna, was excellent PERIOD. She makes all the difference.

Ray Williams  |  Overall Experience 
Rating:
5.0

I believe the managers name is Sonya and she’s great. Her and her staff are very helpful and communicative. I would recommend this location to everyone.

Jill Louisignau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Fisher  |  Overall Experience 
Rating:
3.0

Thank you

BRADLEY JOSEPH ROBINSON  |  Overall Experience 
Rating:
5.0

I Always chooses this location every time when I need a truck the staff is always nice and polite.

Tammy Bridgeman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Lupton  |  First Impressions 
Rating:
5.0

Always good and friendly to me

Debra Ginns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Kaiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harriet Burns  |  Overall Experience 
Rating:
3.0

The manager is very nice and polite….I had some issues with employees but the manager made sure things worked out ok

Brooke Vankuiken  |  Overall Experience 
Rating:
5.0

Sonya does an outstanding job!! Her facility was always clean, and well kept. She always immediately took care of any issues we had. Trucks were clean and well maintained too. I would highly recommend this facility, I have tented from other storage facilities and none have been better than this one.

Russell Channell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Hall  |  First Impressions 
Rating:
5.0

Helpful staff even when it was busy

deby bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRIA GRACE COLLAR  |  First Impressions 
Rating:
5.0

All the staff was amazing and super helpful! Would recommend 1000%

Hannah Knox  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Takeysheonna Bracey  |  Overall Experience 
Rating:
4.0

Good service. The only reason I will give 4 star is because it was for few weekes glass in the floor and papers . Safety reason, need to be approached.

yara rios  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leasa Holton  |  First Impressions 
Rating:
4.0

Lost track of time and couldn't arm unit after 10pm, even though I got there at 8pm to disarm it, besides that everything was great.

Jennifer Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle Rickman  |  Overall Experience 
Rating:
3.0

We rented a 10x10 and it has a big pole in the middle of it. Not very happy. Wasn't notified about the pole ahead of time. Makes for a small stacking and organizing interference.

JESSE WYATT  |  First Impressions 
Rating:
5.0

None

SNJEZANA BRAKIC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim kamps  |  Overall Experience 
Rating:
5.0

Absolutely unbelievable service. Facilities were incredibly clean and well-maintained. Staff was very friendly and willing to do business. Would 100% do business with them again!!

Behn Tubman  |  Overall Experience 
Rating:
5.0

Awesome crew!! Manager was funny and wonderful!! Will recommend!

Beth Baker  |  First Impressions 
Rating:
5.0

Very happy with the whole process of renting two trucks on two separate occasions. Also rented 2 storage units which were very clean. Access to our storage was easy as well.

Ingrid Douglas  |  Overall Experience 
Rating:
5.0

The customer service rep was very sweet, helpful, and professional. She made the transaction extremely easy. The store was very busy yesterday…but she did not take the stress out on customers. I wish more places had customer service like this!! Thank you Sonya W.

angela smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shania Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Behn Tubman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HIRAM MONTOYA  |  Overall Experience 
Rating:
5.0

No issues, easy to rent a unit and buy moving supplies. Friendly, courteous staff.

Rick Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Sloterbeek  |  First Impressions 
Rating:
5.0

Really affordable and the staff is very helpful overall my experience was great

Angel Cuevas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Hindenach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMIT NAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE KROLEWICZ  |  Overall Experience 
Rating:
5.0

Great people and great service. Helped me out with getting a unit that fitted my needs and was understanding of my situation. Thank you for the great care and service.

Jose Coronado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke de Wit  |  First Impressions 
Rating:
4.0

Only issue was lack of workers, still moved quickly, manager is AMAZING love her

Jennifer Gray  |  First Impressions 
Rating:
5.0

The general manager was really nice and helpful for us

Andrew Sanders  |  First Impressions 
Rating:
5.0

There are bathrooms, carts, indoor, pull in stations or docks.

Amanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chasity Daniels  |  First Impressions 
Rating:
1.0

I not only had a hard time with the website but I also had a hard time just trying to cancel an order now my card has been charged but I didn't use any of your services this is an outrage

Katherine Alle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clarassa Polite  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Ruark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Glewen  |  Overall Experience 
Rating:
5.0

I appreciate all the help and support from both locations of uhaul in Mauldin, SC and Byron Center, MI looking forward with my final move on March 29. 2022 saving by using u-box containers.

Jessie Barnett  |  First Impressions 
Rating:
4.0

Need a few more out door storage units. Very good place to be to store your belongings.

Daniel Polom  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Matthew Priest  |  Online Move In 
Rating:
5.0

I love U-Haul and the people as well

melvena coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystal Hughes  |  First Impressions 
Rating:
5.0

Sonya Will went above and beyond to help me . They were Extremely understaffed .the employee I had first made a mistake and rented me a smaller unit I needed a bigger one. I did not have time to wait to change so I called while I was taking a trip and left a message.Sonya called me telling me all was set and made the change to the correct unit and all I had to do was drop in and get my new card and map that was there waiting for me . I was extremely impressed with the customer service I received from her. Thank you . she had no staff and had 6 customers in there to handle by herself at that time.. when I came back in 2 hours later , Rick was also very helpful and made sure all was as it should be before I left .

RICHARD WELLINGTON  |  First Impressions 
Rating:
5.0

Christina was very polite helpful and informative she answered all my questions before I even had to ask I highly recommend this place for all of your moving and storage needs!!!!

Katie Gillhespy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Houston  |  Overall Experience 
Rating:
5.0

Keith did a wonderful job!!! I would recommend this store to anyone

Mark Aronoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linette Griteman  |  First Impressions 
Rating:
5.0

Excellent staff; excellent service!

jerry hitchock  |  First Impressions 
Rating:
2.0

Manager Sonya Ellis and staff are awesome! Beautiful facility as well, very well-kept. Unfortunately, U-Haul has the worst software and computer system I have seen for modern Company that ha been a business as long as you have. Every time I’ve been in there the computers crash, and it’s difficult for the employees to navigate you’re stupid software. Does clicking on things more often make it a better system? Not very user-friendly, or customer friendly. I hope you didn’t actually pay somebody to create this software. Employees were awesome though!

MARK FEATHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGER DEE PITCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terran Sherington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante Byers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT FITHIAN  |  First Impressions 
Rating:
5.0

Everything was great with the storage unit rental. It was well secure, well lit, no mess anywhere, very clean bathrooms, very clean load and unloading docks. The price was a little high for that storage unit though other than that we appreciate you all protecting and storing our belongings.

Marco Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james Flickinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Taylor  |  Overall Experience 
Rating:
4.0

First time renting storage but very nice place

Tom Richter  |  First Impressions 
Rating:
5.0

It was a pleasure

Susan Humbarger  |  Overall Experience 
Rating:
5.0

Sonya Will was absolutely amazing! She went above and beyond to make sure everything went smoothly. Which was definitely a challenge considering the circumstances. Much appreciated. Thank you very much!

Sara Bristol  |  First Impressions 
Rating:
4.0

Did most of my contact with Will Who is in training. He worked very hard to answer my questions. Nice facility by the way

MARK FEATHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARALEE JOANN SOELBERG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalvin Mcintosh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim kamps  |  First Impressions 
Rating:
4.0

no problems so far ...

paul nowak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Barnes  |  Overall Experience 
Rating:
5.0

The General Manager and her co-worker were FANTASTIC! They were exceptional! Friendly and very

meredith kutilek  |  First Impressions 
Rating:
5.0

great

DONALD HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Schreckenghost  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Crowley  |  First Impressions 
Rating:
5.0

No 24hr access was why I stopped.

Kevin Krausbauer  |  Overall Experience 
Rating:
5.0

Staff was personable and very helpful!

Kevin Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travyeon jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harriet Burns  |  First Impressions 
Rating:
5.0

Rick, Brandi, and Sonya were exceptionally kind and helpful during a traumatic time in my life. I appreciate their patience with my many questions. Thank you!

AMY PIERCE-DANDERS  |  First Impressions 
Rating:
1.0

I believe the manager was Amy Swill. Everytime I have been there she visibly and vocally is in a horrible mood and treats her co-workers like crap in front of customers. She seems to pick in Rick Poll who is always very friendly and helpful. I cannot believe she is allowed to be in charge of anyone or anything. Please address her consistently awful behavior. It makes try to rent anything an uncomfortable experience.

Patrick Alexander  |  Overall Experience 
Rating:
5.0

Sonya was a rockstar! She was there primarily by herself and really was taking care of everything. She still gave us the attention we needed, walked us through everything and answered our questions professionally and with a sense of humor, despite how busy it was. Our stored items are in good hands!

Martha Meiers  |  First Impressions 
Rating:
1.0

Lock broke and it took a week to fix it.

Michael Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen McGee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Moore  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service.

Dorcas Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dunlop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Humbarger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lou kincaid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN HURTUK  |  Overall Experience 
Rating:
5.0

The staff were great !! No problems great experience. Will recommend this facility.

Roxann Godwinn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darcie gray   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Adams  |  First Impressions 
Rating:
4.0

I was happy with the ability to pack and unpack the truck in the garage

JULIE HAYFORD  |  Overall Experience 
Rating:
5.0

I was very pleased with the whole experience that I had other than the key drop box. The vehicle I was returning had a key phob connected to the key and it wouldn't fit into the drop box. I tried prying on the box to be able to properly drop my rental off and the door fell open and that made me very nervous for extra charges. Other than that, it was as close to perfect as you could get!

EDWARD SHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roscoe Davis  |  First Impressions 
Rating:
4.0

Wish I could access my climate control storage 24/7

Peggy Gales  |  First Impressions 
Rating:
5.0

Great staff!!!

Larita Lunn  |  First Impressions 
Rating:
5.0

They seemed at times to be short staffed in the retail space which caused slow service.

MARY KRAMP  |  Overall Experience 
Rating:
4.0

Would have been nice to have been refunded for the time I wasn't using the space.

Gigi Carrel  |  Overall Experience 
Rating:
5.0

Iam very pleased with the out come.

THERESA LOUISE MORENO  |  First Impressions 
Rating:
5.0

I appreciate the service at this location.

Joseph Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Moushey  |  Overall Experience 
Rating:
5.0

Ms Will was very knowledgeable and helpful. Wonderful facility.

Kathryn Larson  |  Online Move In 
Rating:
4.0

I had all my questions answered and appreciated the help. I never rented a storage unit before.

Joan Boomers  |  First Impressions 
Rating:
5.0

Nice place!

Lisa Ray  |  Overall Experience 
Rating:
4.0

24 hour access would be better like most places.

Jordan DeVlieger  |  First Impressions 
Rating:
4.0

She said there would be plenty of carts and there was only 1 that would accommodate our boxes. The other was for skinny items like mattresses. We needed another wider one.

Nancy Krupiarz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wendy mack  |  First Impressions 
Rating:
4.0

LaNae rocked the transaction with professionalism! She’s the Greatest!

Rebecca Vaughn-Stepter  |  First Impressions 
Rating:
4.0

It would have been easier if I had read all the instructions. Lol

Larry Parks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roger Feightner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Hagel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Moushey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther Velez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAN BOROWICZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger Feightner  |  First Impressions 
Rating:
1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather Placko  |  First Impressions 
Rating:
5.0

The manager and staff are very courteous and professional. They were attentive, answered all my questions, and helped me solve problems quickly. I will highly recommend U-Haul moving and storage of Byron Center to all my family and friends. I will definitely use them for all my future moving and storage needs,

Phillip DeVrou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Rice  |  First Impressions 
Rating:
5.0

Excellent customer service! Always clean, well lit and easy access.

Sara Dubinsky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Moore  |  First Impressions 
Rating:
3.0

I didn’t appreciate picking up the truck on Empty. Especially, when my reservation was to drive to another State

Brandi Robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monique homrich  |  First Impressions 
Rating:
2.0

Found missing items when moving out. 3 legs to my desk and two legs to my chair were missing..

Gloria Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto Santiago  |  First Impressions 
Rating:
5.0

So happy that we chose this place! Very satisfied!

Rebecca Rogers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chaela Shook  |  First Impressions 
Rating:
2.0

Other than being very busy and under staffed the store was great. However my on-line reservation for the storage unit was worthless! Even though on-line confirmed my storage unit, when I showed up there was no unit available to rent. I tried calling another store but must have been directed to your main call center. The person who helped me reserve over the phone got me the correct size confirmed available but when I showed up to the store I was informed the only two units were on the second and fourth floor and there is no elevator. I finally went to a third location before I was able to get the unit.

Karen Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES HAGY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shateda Walker  |  First Impressions 
Rating:
5.0

Safe and secure! Loved that we could drive the truck in and feel secure. Within walking distance to my home. So very glad that I decided on this facility. God bless you!

Victoria Sullivan  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

JONATHAN LITTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Daniels  |  First Impressions 
Rating:
3.0

Sonya and Vincent did a great job of helping me despite the system being down. This made it really difficult to get moved in to storage and rent a truck. Nothing was really explained how anything worked there and had to make several return trips to the front desk (and wait several minutes because of the line) to just ask "How do I even get in to the bay?" or "What truck should I take?" I know part of this was because the system was down and everything was crazy, but it was a huge time waster. A simple video on the app would have worked way better.

Michael Lerch  |  First Impressions 
Rating:
5.0

Everything was very clean and easy to access. The only issue was one of the bay doors was broke so if someone in a regular vehicle had to wait to get a uhaul tuck in the bay and the number of carts availability. One guy had two carts which was all the carts on that end.

Decha Roberts  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gigi Carrel  |  First Impressions 
Rating:
3.0

Purchased unit on line . went to the location walked into the store to get paperwork and keys. I stood there with not a soul in sight for 10 minutes, then walked out. drove around looking for employees...started a chat online to figure out how to get the keys to my unit, walked back in and there were 2 ladies at the counter, I had good reason to believe that someone informed them about my comlaint..ill leave it at that. All in All good experience,

Kevin Carlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Smalley  |  First Impressions 
Rating:
1.0

The management has control issues and makes up policies as they go along tbat suits them. I would NEVER in a million years ever use this facility again or recommend it to anyone. It may be a better place if they got rid of the management team and start with a fresh staff.

Teresa Davison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff Abbott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Leigh  |  First Impressions 
Rating:
4.0

The staff is very accommodating and courteous. My only negative is when the security guard told me at had to be off the property by 7:00pm, even though the staff informed me I had access to the unit until 10:00pm.

Chan Dix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanae Blackburn  |  Online Move In 
Rating:
5.0

Very respectful, kind and understanding owner and staff.

Claudette Henry  |  First Impressions 
Rating:
5.0

Sonya is always ready to help.

Michelle Owens  |  Overall Experience 
Rating:
5.0

Affordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.

Joseph Frankovich  |  Overall Experience 
Rating:
2.0

The staff didn’t seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.

Chelsea Dykstra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Dempsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Merino  |  Overall Experience 
Rating:
5.0

Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!

Brittney Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinique Lanqua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Stevenson  |  Online Move In 
Rating:
5.0

Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.

randy claflin  |  First Impressions 
Rating:
3.0

I was offered a job with federal government, however, I had to relocate to another state to accept the position. This is what brought me to Uhaul. Initially, everyone appeared to be nice and helpful. Unfortunately, after a small mishap on my part, resulting in damage (for which I paid for in full), the manager became very unprofessional and condescending. Additionally, after moving my items out of the free storage, I had to call several times (with no return call) in order to close out the unit. Thankfully, I won’t have a need for Uhaul services any time soon. However, after my experience at this location, I will forego using Uhaul in the future and go with Penske or another moving company.

ADEOLA ADEGBOYE  |  Overall Experience 
Rating:
5.0

This facility has redeemed my opinion of UHaul. I have had nothing but issues with my reservation, and Sonya and her team were helpful, thoughtful, and friendly.

Erin Steenhoek  |  First Impressions 
Rating:
5.0

Great service!!!

EDUARDO ROMERO  |  First Impressions 
Rating:
5.0

The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.

Jennifer braun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES HAGY  |  First Impressions 
Rating:
5.0

Sonya went above & beyond! Uhaul should be blessed to have sonya representing their company.

Jessi Merriman  |  Overall Experience 
Rating:
5.0

Sonja and her team were always helpful and polite. Would highly recommend this facility.

Daniel Kornelis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Thompson  |  First Impressions 
Rating:
5.0

I have never went to any Uhaul and found any body to be nuthen but plight they are awesome

Shytelia Pearson  |  First Impressions 
Rating:
5.0

The manager, Sonya, was very helpful! She provided us with everything we needed and stayed late to make sure we were all moved in.

Daniel Kornelis  |  First Impressions 
No reviews have been submitted for this location.

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