Customer Reviews for U-Haul Moving & Storage of Buffalo Grove

2,664 reviews

200 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(224) 543-3093

200 Industrial Dr
Lincolnshire, IL 60069

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Chris and the rest of the staff were knowledgeable and helpful.

therese G. 
Rating:
5.0

Customer did not leave a comment.

brandon K. 
Rating:
5.0

The only knock was that the straps for the auto transporter were tangled in the latch system on both front sides from whomever previously rented it and very difficult to undo. That was frustrating.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Allyson H. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

FELIPE R. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Keep doing what you're doing!

Angela J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Juan I. 
Rating:
5.0

Friendly staff, the are fast doing your paper work.

OBEB A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUNO A. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Trucks could use some updating. Windshield was cracked. No cruisecontrol. Connectivity for phone. Really could have used a back up camera

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

milton K. 
Rating:
5.0

Customer did not leave a comment.

SakthivelNarayan R. 
Rating:
4.0

Customer did not leave a comment.

Claudio F. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The staff was very friendly, and did a great job finding the perfect unit for me. This U-haul location is consistently the cleanest location around, and the staff is very friendly and helpful. I highly recommend this location.

Keller W.  |  First Impressions 
Rating:
3.0

The online and in-app reservation experience was miserable, and in the end a complete failure. I had to wait for the location to open to be served by a staff member.

Stephen D. 
Rating:
5.0

It was a great, easy experience. The lot was big and easy to maneuver. The inside was open and bright and clean. The staff was friendly and helpful. Not every U-Haul location is so lucky. Keep up the good work.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Rakesh K. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Super customer service, awesome facility. Easy excess and security offering peace of mind. Thanks for the personal service.

Michael O.  |  First Impressions 
Rating:
5.0

First, the customer service and personnel touch is awesome. Second, the facility is spotless and has everything you need. Finally, having had to use U-Haul over the years, this experience was by far the best. Thanks

Michael O. 
Rating:
5.0

Nothing - it was fast and perfect

Shahrookh C. 
Rating:
5.0

Great experience and value. Thanks!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

I have never had an issue with uhaul and I've used them for over 10 years. I recently dropped a vehicle off here and the employee was rude. The location I picked up the vehicle from gave me the wrong dolly which was not a problem for us. We didnt have any issues using the utility dolly to move the appliances. The employee Christopher S was yelling at me like it was our fault the location gave us the wrong dolly. He complained how he will have to do extra work because of this never once was concerned if we had trouble with the move because of the wrong dolly. He was acting like he was the customer and I was the employee the way he was yelling at me. He confirmed the gas was correct and I left. I knew after the interaction about the dolly I should have taken a picture of the condition of the vehicle. I called to complain about the dolly situation to toll free number and they refunded me the difference. Later today I was charged 48.10 for the gas being short when the employee said it was fine. I drove 31 miles, the truck has 40 gallons in a tank and uses 10 gallons per mile. I used 3 gallons and I have receipt proving I put in more than 3 gallons. Yet this location claims i used I used 5 gallons and didn't put any gas in. The truck came with less than 1/4 of a tank and the location states there was 1/8 of tank when I dropped it off. I called the location I picked it up from and they confirmed it was because the gas was short and that I received text message to come back before they charged me for the gas being under. I never received any messages. I only got an email. I tried calling the Buffalo Grove but no one was picking up so I called the Fullerton location. The manager there was extremely helpful. I have used the Fullerton location several times and never had an issue. I will never use the Buffalo Grove location and will go to another company if I can't use another location closer in the suburbs after my experience with Christopher S. He should not be working in customer service and needs to be retrained for his aggressive behavior. He lied was being deceitful about the gas to cause me inconvenience because of the dolly situation. I have never met someone being so spiteful at uhaul. I will continue to call this location until I speak to their general manager about how terrible his employee is.

Janet O. 
Rating:
5.0

Customer did not leave a comment.

MOISES L. 
Rating:
5.0

Customer did not leave a comment.

kenneth R. 
Rating:
5.0

I don't think there needs improvement, Justin F was great, very helpful, knowledgeable about everything, a pleasure to work with! Thank you 😊

Scott K. 
Rating:
5.0

Fast, courteous service with the truck ready and waiting! Worked with Justin, a great experience was.

Michael M. 
Rating:
5.0

Great job

eileen F. 
Rating:
4.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

No issues

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Service was excellent. If I am not mistaken it was Bob or Joe, he was incredibly knowledgeable about hitches and bike racks, and everything was done faster than expected.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Mustafa K. 
Rating:
5.0

Great job!

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

This facility has gone through changes in the last couple of years, continuing improvements which will ultimately end up looking like a super U-Haul The crew is friendly and knowledgeable keep up the good work

MICHAEL D. 
Rating:
1.0

very rude staff, no evidence provided, I will not use the service in this office again

Alexey G. 
Rating:
5.0

Customer did not leave a comment.

Han W. 
Rating:
5.0

n/a. Have not had any issues

John H. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Nothing. All of the workers went above and beyond to make sure I was satisfied. The store was one of the cleanest locations I have been in, and the workers were very friendly. High recommended!

Keller W. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Thanks for consistent sevice

John H. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Micki C. 
Rating:
3.0

Customer did not leave a comment.

Nebojsa A. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

When I started the trip within ten minutes the check engine light came on. I checked the fluid levels and they were good so I proceeded on my trip. When I arrived at my location I had some wet boxes and furniture. The truck leaked causing damage to a part of my record collection and an antique cedar chest. I was very disappointed in the quality of the rental a 20 ft truck

John L. 
Rating:
5.0

Give customers head's up the process of returning equipment after business hours.

Maria L A. 
Rating:
5.0

Customer did not leave a comment.

Vasyl R. 
Rating:
5.0

Great staff and excellent security system

RONALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

The U-Haul staff member I dealt with was friendly, professional, and very helpful.

Dan E. 
Rating:
5.0

Customer did not leave a comment.

sheri b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

IGOR F. 
Rating:
5.0

Customer did not leave a comment.

Parker S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleg M. 
Rating:
5.0

Customer did not leave a comment.

AMIT A. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Quick in and out. Knowledgeable staff

Jerome H. 
Rating:
3.0

Customer did not leave a comment.

Gamaliel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Perfect

ATANAS K. 
Rating:
4.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Excellent service, very nice and friendly people. Definitely will use this location again soon

Zbigniew B. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy S. 
Rating:
5.0

Joe is a very helpful manager. He answered all of our questions on a Sunday morning when we called about the facility. He also helped us choose a spot we felt comfortable in parking our RV. And he walked us through the access gate to make sure we had no problems with our codes or access into the lot. Great service!

MICHAEL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kari s.  |  Overall Experience 
Rating:
3.0

Every time I was at the store the on-site manager seemed as if he didn’t care one way or the other. No personality what so ever. I’ll go back as needed but he isn’t doing much to say “we’re glad you selected u-haul”.

Steven O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Ioannis K. 
Rating:
5.0

The 10 ft truck was old, driver side door hard to close, front wheel keep sliding when syopping

David Z. 
Rating:
5.0

Customer did not leave a comment.

Miriam G. 
Rating:
5.0

My friends already use this location because of the excellent service and personnel

Neal E. 
Rating:
4.0

A little explanation about how to check truck beforehand for dents/etc

Elizabeth B. 
Rating:
5.0

Joe & his staff are excellent- very helpful professional and customer focused

RONALD M.  |  First Impressions 
Rating:
5.0

Fast efficient service. Even after socializing, I was in and out in 10 minutes.

Neal E. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Online Move In 
Rating:
3.0

Make sure all the moving items ordered are available.

David H. 
Rating:
5.0

Customer did not leave a comment.

Helenia T.  |  Online Move In 
Rating:
4.0

My original pick up was at the Marathon gas station RT 45 but that would have been a total disaster if not for Wendy at Uhaul. The person at Marathon had no idea what to do when I went to pick up the van and, although she provided the phone number for Wendy, she refused to talk to her even though Wendy had instructions to resolve the issue! Totally unacceptable but I had to other recourse and thanks to Wendy, she transferred my order to he Uhaul site in Industrial Drive. There pick up was simple and easy and I was on my way in about 10 minutes. I returned the van early and was processed quickly. Thanks for saving my day!

Jose L. 
Rating:
5.0

Customer did not leave a comment.

serhii D. 
Rating:
5.0

The location was great. It was getting to the location that was a problem. I was supposed to go to a different location that closes at11:00 AM on Saturday. The number of phone calls to find a way to change drop off was obscene. The hold recording was not accurate. Getting to a person was way too difficult!!!

Ellen G. 
Rating:
5.0

The truck I had needs alignment and suspension work done. I did not have a lot of confidence in it, and I'm glad i wasn't going very far.

Michael V. 
Rating:
2.0

Very unfriendly rep. Sh$t happens but customers should be treated like they want them to be there and to come back.

ALEXANDER U. 
Rating:
3.0

Customer did not leave a comment.

gerald J. 
Rating:
5.0

Customer did not leave a comment.

allen C. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

We always receive great service and equipment

John H. 
Rating:
5.0

Very professional and friendly staff

jerome S. 
Rating:
5.0

Customer did not leave a comment.

Nehal M. 
Rating:
5.0

the ultimate moving experience from Chicago 2 Montreal, congratulations U-Haul also big congratulations to the old gentleman at U-Haul/Buffalo Grove IL, he make it much easter for me

constantine k.  |  Overall Experience 
Rating:
5.0

The storage unit is very clean and well maintained!

Rey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yadav K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristen R.  |  Overall Experience 
Rating:
3.0

Was unaware, there was no elevator when you looked online and you read the information it made it sound like there was an elevator for your convenience, but there was not

Clare B.  |  Online Move In 
Rating:
5.0

Joe, as the man in front is a perfect choice. His professionalism is strong. The way he treats customers is very much like you would expect from a family member. Joe is very helpful, informative and patient with customers. Plus, Joe seems to “do it all” as he moves throughout the campus with ease. Thank you Joe.

Bill t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viswanath K.  |  Overall Experience 
Rating:
4.0

I’ve previously rented a truck at this facility and the staff was very helpful setting up our new storage bin for us.

Eric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  First Impressions 
Rating:
5.0

Everyone at this location is outstanding and very helpful!

jay S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robin A.  |  Overall Experience 
Rating:
3.0

There was construction going on at this location and they never told the renters. My unit was outside and all my stuff got a layer of concrete dust. I called and received a credit quietly from U-Haul but I’m sure they upset all their customers.

Jonathan g.  |  Overall Experience 
Rating:
5.0

Todo muy bien Gracias 🙏

Syliva M.  |  First Impressions 
Rating:
5.0

Very nice people and helpful.

john l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandler S.  |  Online Move In 
Rating:
5.0

Top notch service- above and beyond

Nathaniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
4.0

The young man was very pleasant and helpful

Cynthia M.  |  Overall Experience 
Rating:
1.0

When I selected this facility I did so because I was able to pre-reserve a 1st floor handicap accessible unit online and I also confirmed this was the case in the phone. When I arrived they re-assigned me to a second floor unit with no accessibility (this was an issue for us as we needed the accessibility function). The employee Joseph told me you can’t really select a unit it’s first come first serve. I was also supposed to receive a free lock at check-in Joseph told me that was not the case and charged me for a lock. Once he took me to the unit a lock was sitting there for me which he took away from me and said that wasn’t mine even though the welcome letter had my name on it. I receive the same rude service from Joseph each dealing I had with him. He was rarely in the store and you had to find him in the garage or outside smoking. Finally the floors of the hallway to my unit had heavy mud tracked on the floors for weeks before I checked out so it was not being cleaned.

Brandon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  First Impressions 
Rating:
5.0

Reasonably priced and nice, helpful staff. No issues during 2-year storage period.

suzanne o.  |  Overall Experience 
Rating:
5.0

Chris did an wonderful job! I would highly recommend him to anyone!

William p.  |  First Impressions 
Rating:
3.0

The monthly price went up. I am storing additional garage stuff at the monthly fee I almost can throw it out and buy new.

Daniel M.  |  First Impressions 
Rating:
5.0

Outstanding experience. Great price for super spacious unit 10x5 with very wide convenient door. No hidden fees or idiotic Admin Fees (like Public Storage) upon signing the agreement. Free lock. What can you dream about? Will make sure that everyone knows how much this company is better as compared to other competitors.

OLEKSANDR O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GRIGORIY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucy D.  |  Overall Experience 
Rating:
5.0

was great place to store items. The carts they had to use made moving so much easier. The carts alone were life saving with how many trips they saved loading and unloading this locker.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

The facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!

JOSE M.  |  Overall Experience 
Rating:
1.0

Not a satisfying experience by any definition.

paul h.  |  Overall Experience 
Rating:
2.0

I’ve never experienced such bad vibes from a a a service person.

PAUL H.  |  First Impressions 
Rating:
5.0

Great people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!

dave b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kingshuk M.  |  Online Move In 
Rating:
5.0

Great workers. Always helpful and friendly. Used this location many times with ZERO complaints.

JEAN S.  |  First Impressions 
Rating:
5.0

Good facilities, clean and safe... friendly staff ...can't ask for more..!

JOSE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rossana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyshawn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario R.  |  Overall Experience 
Rating:
4.0

Only thing was there wasn’t a elevator to carry things to the second floor

Keianna W.  |  Online Move In 
Rating:
1.0

This location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.

DEON R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin A.  |  First Impressions 
Rating:
5.0

Joe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.

Ricky L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anastasia s.  |  Overall Experience 
Rating:
5.0

I don't have any negative experience, All around was great.

Elias c.  |  Overall Experience 
Rating:
5.0

Nice, informed support from your team. Much appreciated. Thanx Dave

dave b.  |  First Impressions 
Rating:
2.0

I reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn’t mean you get it. It’s first come first serve. I said well I am paying $10 more a month for that selection. He didn’t give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.

Brandon L.  |  First Impressions 
Rating:
5.0

if you have a place to park your truck please let me know.

VALERIY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alieaksandr K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vasile B.  |  Overall Experience 
Rating:
5.0

Worker went above and beyond helping check me into the locker and figuring out which was right quickly.

David D.  |  First Impressions 
Rating:
5.0

Did not catch the guy at the front, he was not a manager, but he was absolutely great.

jenna d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Joe was wonderful and made the whole moving process much easier.

Kathleen L.  |  First Impressions 
Rating:
5.0

Storage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.

Lloyd G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug l.  |  Overall Experience 
Rating:
5.0

Very busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
5.0

Very nice storage place. Even has alarms on each unit.

Richard J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  Overall Experience 
Rating:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Rating:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel r.  |  Overall Experience 
Rating:
5.0

Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Chris did an excellent job--professional, competent, customer focused.

Gene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C.  |  First Impressions 
Rating:
5.0

Love this facility and all the staff that work here!!! Special group of folks that help and support!!

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Everyone was so sweet and helpful. Thank you!!

Diane B.  |  First Impressions 
Rating:
5.0

Awesome staff, very helpful! Has the right equipment for my needs.

Julio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Joe was a great help and has been for equipment rental, as well

David A.  |  Overall Experience 
Rating:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Rating:
3.0

I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.

Don C.  |  Overall Experience 
Rating:
1.0

Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.

Don C.  |  First Impressions 
Rating:
5.0

We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.

Thomas P.  |  First Impressions 
Rating:
5.0

3 years use. Awesome customer service. Exactly as advertised. Thank you.

Alan C.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was friendly and helpful. High marks to all for going over and above.

Scott E.  |  Overall Experience 
Rating:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Rating:
3.0

Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.

Anna L.  |  First Impressions 
Rating:
4.0

it was quick and easy to get signed up and put our items into storage

samuel f.  |  First Impressions 
Rating:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Rating:
5.0

The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!

Sarah B.  |  Overall Experience 
Rating:
5.0

Aaaa

Scott K.  |  Overall Experience 
Rating:
3.0

GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.

Dianna D.  |  Overall Experience 
Rating:
5.0

The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.

Linda B.  |  Overall Experience 
Rating:
5.0

Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!

Michael S.  |  Reservation 
Rating:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G.  |  Reservation 
Rating:
5.0

Definitely recommend

Yordan D.  |  Overall Experience 
Rating:
5.0

All around great .. good value for your money with a very friendly staff

Pepper R.  |  Overall Experience 
Rating:
5.0

Alex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.

David N.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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