Customer Reviews for U-Haul Moving & Storage of Britannia

3,334 reviews

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michele Weinmeister 
Rating:
1.0

Couldn't get access to the units despite following the directions to get in the building. The after hours access needs a much better job of explaining how to access the building.

Kurtis Stoate  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Marina Teixeira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Remedios 
Rating:
5.0

I was able to book the time I needed for a short trip to pick up a few items. No fuss no muss.

Kristina Paquette 
Rating:
1.0

I can’t believe that you guys get away with renting trucks like this. The two passenger seats didn’t have a working seatbelt. The buckles were actually missing! The truck would drop out of gear constantly and we wouldn’t be able to accelerate sometimes. The truck shook violently the entire time. Knowing that we were going 1 way to Toronto; a fair distance was devastating to think you’d send us in something like that. I’ve rented hundreds of your trucks over the years and never have I had to deal with something this dangerous and unsafe. The completely bald tires didn’t help either as we drove through a snow storm. It feels like we’ve gone back in time to before that giant exposee on how horrific U-Haul is and how unmaintained and dangerous these trucks are. We’re just lucky we made it.

Sean Cochrane 
Rating:
5.0

Na

Timothy Meisenheimer 
Rating:
5.0

Customer did not leave a comment.

Roberto Navarro 
Rating:
3.0

The utility dolly I book was not available when I picked it up. This is something the agent at the site should've informed me before my pick-up date, or transferred one from another site.

Max Sun 
Rating:
5.0

the U-Haul app didn't work for me and I kept getting errors while trying to log in. Ended up just going into the counter to get the truck. The app also didn't work for me to review the condition of the vehicle and wasn't able to upload a picture of a dent I discovered on the passenger side of the truck. I wasn't able to continue in the app after that point. I refreshed the app and tried to continue without the picture and it still locked up and would not allow me to continue.

Ian Byrne 
Rating:
5.0

I think it will be a more pleasant operation if you get nostalgic when you drive a car for the first time by placing air fresheners and perfumes inside the vehicle.

SANGMIN MOON 
Rating:
5.0

I like this storage facility very much. It's always clean and easy to traverse and the staff is always helpful and kind.

Carol Ann Wilson  |  Online Move In 
Rating:
2.0

I was told the starting fuel was 3/8 but it was much lower than that. I find it very hard to trust a company with my business again when they try to make money off of a few litres of fuel. The experience felt dishonest.

Naim Africh 
Rating:
2.0

Was informed the fuel tank was full at office. In reality the fuel indicator was below full. Added $37 gas for 35.41km. After refueling the fuel tank indicator went beyond full. Take photo upon checkout to proof otherwise the office would lie on gas.

Yixiao Wei 
Rating:
5.0

Great service by young gentleman with great hair 👍

Hisham Chehade 
Rating:
5.0

Customer did not leave a comment.

James Macdonald 
Rating:
5.0

Customer did not leave a comment.

Robert Britton 
Rating:
5.0

I reserved a dolly, however, from some reason, it apparently didn’t show on my reservation, and they didn'thave one available so had to rent an appliance one. Really not the same and bot very practical foing up stairs.

DENIS VANASSE 
Rating:
4.0

Customer did not leave a comment.

Wayne Sheldrick 
Rating:
5.0

Customer did not leave a comment.

Jean-François Raymond 
Rating:
5.0

At first I was billed for about $80. When it turned out to return the car earlier they only charged about $60!

gerard nieuwenhuis 
Rating:
1.0

Improve your communication

reza salehi 
Rating:
5.0

Customer did not leave a comment.

Brett evers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard Chouinard 
Rating:
4.0

Customer did not leave a comment.

Mahmoud Idris 
Rating:
5.0

Although truck was relatively clean, it was in rough condition because it was old and with high mileage. Shouldn’t be renting out trucks that old.

Silvano Tittonel 
Rating:
5.0

Great customer service. Employees worked with me very well and were very helpful.

Jessie Donovan 
Rating:
5.0

Overall very good experience from both the pick up and return

Wei Ma 
Rating:
5.0

Service awesome! Very professional. The only thing that I would recommend is to advise the company to sell drinks. When you move in, it is clear that you gonna spend more than 2 hours to put your stuff in the storage unit.

Marc Mbolo 
Rating:
3.0

Everything was fine, nothing worth noting to improve.

Diana Lidvall 
Rating:
5.0

Customer did not leave a comment.

KARISSAEMMA FARRELL 
Rating:
4.0

Customer did not leave a comment.

Othmane El Warrak 
Rating:
3.0

Customer did not leave a comment.

Mohamed Chadli  |  Overall Experience 
Rating:
3.0

The app did not work for checking out the vehicle or checking it back in. Needed someone there to do everything. One employee dealing with everyone was slow.

Nathan Jess 
Rating:
5.0

I have rented from this location twice, and have had good experiences each time. The staff is professional and helpful. They have a streamlined process to make it easy to arrange pickup and drop-off (now I just need to figure out how to get the app to work on my phone... :-) )

Peter Angel 
Rating:
4.0

The customer service was excellent. One suggestion would be to ensure snow and ice are scraped off.

Shaen Ferguson 
Rating:
5.0

Customer did not leave a comment.

kevin mcglynn 
Rating:
5.0

Great friendly service!!!

peter dunnigan  |  Overall Experience 
Rating:
4.0

Tried to use the app for a mobile pick up but that did not work well. Thankfully the attendant inside was able to help us. Lots of selection at this location when we went, and easy booking. Glad it was closer to home in the west end, and didn't have to go to the main location in the east end of town.

Nathalie Caron 
Rating:
5.0

Customer did not leave a comment.

Catherine Connors 
Rating:
5.0

Customer did not leave a comment.

Nicolas Massicard 
Rating:
5.0

Great people. Easy and efficient.

Ernesto Angeles 
Rating:
4.0

The limitation on hours of access, the external loading bays and cumbersome faclity entrance/exit procedures are why I did not give the facility 5 stars. These are all company related, not a reflection on the staff at the facility itself.

Thomas Fay  |  Overall Experience 
Rating:
4.0

Truck steering was vibrating on highway speed. Online return process kept on asking me to upload same pictures again and again

Mufaddal Kamau 
Rating:
5.0

Customer did not leave a comment.

Terrence Martin 
Rating:
5.0

Staff was very polite.

Abe Bucknor 
Rating:
5.0

Customer did not leave a comment.

shawn elster 
Rating:
5.0

Customer did not leave a comment.

Kalifan Gatete 
Rating:
5.0

A fast clean drop off. The clerk was good and efficient.

John Pummell 
Rating:
5.0

Nothing as everything was excellent n staff is polite n I would definately recommend friends going to this location on Queensview Drive Thank you Heather

Heather Ferguson 
Rating:
5.0

Customer did not leave a comment.

Kevin Andres Ramirez Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MACKLEM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Dion 
Rating:
5.0

I was very pleased with this van rental from U-Haul.

gerry gemmell 
Rating:
5.0

Customer did not leave a comment.

Arndra Hodgkinson 
Rating:
5.0

Customer did not leave a comment.

Mhd Nour 
Rating:
5.0

Customer did not leave a comment.

Malcolm Churches 
Rating:
5.0

It was a great experience 👍👍

Julie Dupont 
Rating:
5.0

Customer did not leave a comment.

Tim Wilson 
Rating:
5.0

The young man that we dealt with (can’t remember name) was great!

robert paddock 
Rating:
5.0

Pick up and drop off was quick and easy. Highly recommend this place.

SHARON JACKSON 
Rating:
1.0

Manager was rude & unhelpful.

Larissa Newberry 
Rating:
3.0

A location in Ottawa should invest in some local cars with winter tires or have their staff be honest about whether the car will function in snow because we got stuck multiple times in the snow. Summer tires should not be allowed out in the winter months

Taylor Williamson 
Rating:
5.0

Excellent service! Best in the business. Thank-you!

Lisa Fenerty 
Rating:
5.0

Customer did not leave a comment.

Hugo Jacques  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Evans 
Rating:
5.0

Excellent 👌

Jorge Antonio Carrillo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Justin LO 
Rating:
2.0

Could not complete the online service….no key in lock box. Tires were very poor and got stuck. Could bot complete my move and return the truck early

Brent Almstedt 
Rating:
5.0

Check in was easy. Staff were polite and very helpful. The van was easy to drive and in good condition. A great experience.

Brian Swift 
Rating:
5.0

Convenient location , friendly atmosphere

Richard Mailly 
Rating:
5.0

U-Haul Queensview is the best in the city. I've rented moving trucks and purchased moving supplies from this location a few times, always a positive experience.

Lisa Fenerty 
Rating:
5.0

Customer did not leave a comment.

Vasu Gali 
Rating:
5.0

Customer did not leave a comment.

Anne Holness 
Rating:
5.0

Extremely helpful, professional service.

Robert Kimsey 
Rating:
5.0

Customer did not leave a comment.

Zoe Gray 
Rating:
5.0

Customer did not leave a comment.

thierry ratrimo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean Yves Miglietta  |  Overall Experience 
Rating:
5.0

The service agents at the location were very professional, helpful and informative. The location was well maintained and had moving supplies and equipment on hand. The 15 ft truck I rented was good until I was about to return it early Sunday morning, when it wouldn’t start. Tthe roadside assistance operator diagnosed the problem as a malfunctioning starter motor. I was lucky that this happened when I was at home after travelling a long way out of town the day before. I know it’s hard to predict a starter motor malfunction, so I don’t blame UHaul vehicle maintenance.

ALAN BROUGHTON 
Rating:
5.0

Customer did not leave a comment.

Jin Zhang 
Rating:
4.0

Still never received my invoice for my rental and I really need it. Can you get it sent to me

Shawn Cool 
Rating:
5.0

Customer did not leave a comment.

Nanis Farghal 
Rating:
5.0

Customer did not leave a comment.

Jillian Phillips 
Rating:
5.0

First time renting a U-Haul truck, and it was simple and easy. Was also very happy with the price for a 2-day rental.

Dave Storey 
Rating:
3.0

Customer did not leave a comment.

Puneet Singh 
Rating:
5.0

Customer did not leave a comment.

theresa lacroix 
Rating:
5.0

Customer did not leave a comment.

Vincent Pucci 
Rating:
5.0

Keep going

ABDELKADER AMARBERRAHOU 
Rating:
5.0

Customer did not leave a comment.

Robert Beardall 
Rating:
5.0

Very helpful & polite during rental process. Help us get the best deal for our situation.

david porter 
Rating:
5.0

Breanna at the Queensview location provided excellent customer service. It is the firt time in all my years of renting uhauls that it was a good experience. The only constructive feedback is that when trying to return my truck, the app did not work.

Denise Graham 
Rating:
4.0

Customer did not leave a comment.

Debbie Chernecki 
Rating:
3.0

Picked up truck with 3/4 tank of fuel and returned with 3/4 of a tank and was charged 28$ for fuel ,l got ripped off

ROLAND MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Zsolt Ferenczy 
Rating:
4.0

I highly recommend U-Haul for anyone in need of reliable and timely moving services.

Robin Potts 
Rating:
3.0

When I was told about the online checkin I was not told that I had to scan a QR code AT THE LOCATION in order to check in. So I tried to do it from home and it would not allow me to.

Michelle Hurtubise 
Rating:
5.0

Keep up the great service. Gaetan Delorme From the Cherry Tree LTD www.fromthecherrytree.ca

gaetan delorme 
Rating:
5.0

The representatives were courteous and helpful. Managed the transactions efficiently. I will rent from this location again when the time comes.

Michelle Cooke 
Rating:
5.0

Not a fan of all season tires on a rear traction pick-up

gary peddle 
Rating:
5.0

Customer did not leave a comment.

Sarah Rabenantoandro 
Rating:
5.0

Steven Smithers did and excellent job, he knew I was in a rush, and he had my van warmed up and cleaned of snow when I got there . I’ll certainly recommend UHaul to friends. Have a Merry Christmas. Joe

Joe Jackson 
Rating:
1.0

The staff was not helpful at all. During my first time, the middle age gentleman did not want to help me with anything up until I got angry. I left a google review afterwards for that location. You can refer to that

Amadou Tall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Nimmo 
Rating:
5.0

All good for us today, thanks

LEO LAFRANCE 
Rating:
5.0

Nothing! Thank you!!

chantal latour 
Rating:
5.0

My experience was fantastic mostly due to the service from Brad. On a day that a lot of people find stressful he is the type of person who makes everything seem so much easier. He is a large asset to your company and I will ask for him again in the future. Stephen Rollins

Stephen Rollins 
Rating:
5.0

Customer did not leave a comment.

Ying Liu 
Rating:
4.0

The locker I had rented was in a poorly lit area of the hall. I had to prop a flashlight against the wall in order to see while I was moving out. I think this is mostly due to its location near the emergency exit door, as in the past, I have always found the hallway lights to be enough to see inside the units.

KIMBERLY RAOUL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre Boyes-Manseau 
Rating:
5.0

Customer did not leave a comment.

NORMAN HOWARD 
Rating:
5.0

I recently had an excellent experience with U-Haul! The service was top-notch, and the rental process was smooth. One suggestion for improvement could be to consider adding kiosks is valuable, as it addresses the needs of customers without smartphones or internet access. This addition could enhance accessibility and convenience for a broader range of customers. Overall, I'm highly satisfied with the service. Thank you!"

Krishan Krishan 
Rating:
5.0

Include a snowbrush in cab of truck.

donald wismer 
Rating:
5.0

very good service

DANIELR DELOREY 
Rating:
5.0

Customer did not leave a comment.

Alfred Joseph 
Rating:
5.0

Easy to access and convenient location. Carts always available with large elevators.

Tara Burgoyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexander kravchenko  |  First Impressions 
Rating:
5.0

The staff at U-Haul were amazing!

DANA KOZELJ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mapalo Ahima  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carol Ann Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cassandra Leon bateman  |  Overall Experience 
Rating:
4.0

Thank you

Elaine Cooper 13945138 Canada Inc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dani Ryan  |  Online Move In 
Rating:
5.0

Everything was great and staff all helpful and friendly

wayne bowering  |  Overall Experience 
Rating:
1.0

I selected "friendly staff" for question #4 for the office staff and the employee I spoke to over the phone, none of the following is their fault. The unit that was assigned for me was dirty and then I was called after hours by the manager (S.S) who was very rude and unprofessional over the phone, accusing me of wrongdoing in securing a promotion that is widely marketed by U-Haul....I tried making contact multiple times the next day and they wouldn't take my call. I promptly moved out and chose to do business with another company instead. I certainly won't be choosing any services from this location in the future.

Mike Hackett  |  Overall Experience 
Rating:
1.0

I am shocked to learn that Uhaul has such poor customer service! I will NEVER use or recommend uhaul to anyone ever but will share my horrifying experience! I was forced into using extra time for truck because of their mistake and charged for it !!!!!!!!!! Everything about my move went wrong because of uhaul I SHOULD BOT HAVE BEEN CHARGED ANY EXTRA FOR WHAT HAPPENED! I guess that’s how uhaul makes it’s money .. by ripping people off ?!

kate hotte  |  First Impressions 
Rating:
5.0

Great overall experience. Access to building via car/truck sometimes difficult due to narrow lane ways on sides of building--sometimes blocked or tight access. Door access at side of building a little dangerous with hidden entrance and cars sometimes zooming by.

Martin Kronberg  |  Overall Experience 
Rating:
3.0

Unhappy with the price. The recent price increase on top of the already expensive unit is what made us leave.

Matt Doiron  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Benjamin Fevens  |  Online Move In 
Rating:
2.0

Upped my rent twice in the 4 months I owned it

Dylan Gordon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Siddhartha Patra  |  Overall Experience 
Rating:
1.0

We are moving long distance the day we rent the truck they said we have 3 days to return the truck then when the day we pick up the truck they change for 2days that make us so stressful

Somsanouk Sayaphet  |  First Impressions 
Rating:
5.0

Steven and the other fellow were amazing! We had never used this device before and they both took the time to listen and provide advice. Thank you both!

DANA KOZELJ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nana Ama Agyemang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Pedneault  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eugenia MCSHANE  |  Overall Experience 
Rating:
4.0

Staff is friendly courteous and helpful at UHaul at 2720 Queensview. Ottawa.

Elaine Cooper 13945138 Canada Inc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY MUSSON   |  Overall Experience 
Rating:
1.0

Had many issues with reserving a unit and was told that it’s just a preference. The unit that was offered to me had a air conditioning unit above it that was leaking into the unit. The best that could be done was to offer an office space for $300 more than the storage unit. Bradley thought the situation was funny and laughed at us trying to figure out what to do.

Alex Bowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amelia Mar  |  Overall Experience 
Rating:
5.0

thank you, very helpful

James George  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ding  |  Overall Experience 
Rating:
5.0

It would be better if you have even longer office hours. Also I hurt my finger when I tried to open the door on the sliding thing. That sliding lock should be fixed

Elizabeth Ding  |  First Impressions 
Rating:
2.0

I was satisfied with the storage facility in most respects however I was never informed that any unused, paid in advance time (in my case more than 3 weeks) would not be refunded. In an attempt to save money I moved out during a heat wave. I paid $200.04 (tax incl.) for storage space from June 30 to July 6 leaving 24 days of unused time for which I was not refunded. I will likely recommend this facility to people in the future as it is safe and secure however that recommendation will come with caveats and the story of my experience... fair warning... buyer beware

JAMES GOURLAY  |  Overall Experience 
Rating:
5.0

Great staff. Have used this storage facility for years with no problems. Locker starts and remains clean through your stay. No worries regarding your stored items.

DR JOHN GRANDA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blaze Boton  |  First Impressions 
Rating:
5.0

Outstanding service

Eric Mellomida  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

wayne bowering  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES GOURLAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max Sun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Morgan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ADAM MICHAEL TROWSDALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Candio  |  First Impressions 
Rating:
5.0

Jonathan was extremely efficient and thorough he certainly exceeded my expectations!

Gregory Dalton  |  First Impressions 
Rating:
5.0

Will rent storage from u haul again and will recommend uhaul

Shayron Mahoney  |  Overall Experience 
Rating:
5.0

Staff was very helpful and cheerful. Refreshing customer service

Mike Radcliffe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Newlifepolymers Inc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancey schabot  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rimm Hadgu  |  Overall Experience 
Rating:
4.0

I gav an above average because I have never dated with an other storeage company.

Karl Bone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Black  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roland Bouffanais  |  First Impressions 
Rating:
5.0

Jonathan, coolest guy Eva

Zo Brglez  |  First Impressions 
Rating:
5.0

I have been with this facility since 2010 - Excellent Service and courteous staff. I would highly recommend this facility.

AUDREY SHAWANA  |  First Impressions 
Rating:
4.0

In issues is uhaul vehicles parked in front of the loading bays. Clearly weren't being used as they were covered with snow, but the parking lot was full.

Kevin Star  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett evers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Papatie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kun Yan  |  Overall Experience 
Rating:
5.0

Thank you very much!

Crystal Crosier  |  Overall Experience 
Rating:
4.0

Needing my own lighting in the actual unit and the timer lights would always go out on me. but all common areas had great lighting and outside the building had good lighting.

Youth Services Bureau of Ottawa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn Legue  |  First Impressions 
Rating:
5.0

Thank you and all the best in 2023.

DARCY LANK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene LATREILLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE BOONE  |  Overall Experience 
Rating:
4.0

My move out/close process was completely 6 days after I had moved out and removed my lock ( ie. forgotten to be completed the date I moved out, by staff).

FRANCIS JOHN   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AHMAD ALKHATIB  |  Overall Experience 
Rating:
5.0

The only thing that I would say is that there needs to be lights in the back for a female walking back there it's too

Sheila St. Pierre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Stuart  |  First Impressions 
Rating:
4.0

There are for garage door in the building 2 at truck level and 2 is little high then that , people prefer to use truck level door but one of them was not in operating during my one month rental and sometime other doors has also problem to open it. Otherwise good

Yash Thakkar  |  Overall Experience 
Rating:
1.0

I actually never used the FREE storage unit I had available for a month. I let them because I ended up with COVID I wasnt able to move in and they will not let me redeem my one MONTH FREE. Please have a manager call me as soon as possible as im not impressed and I use UHUAL quite a bit for trucks! 613-812-7880

Megan Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina Shavar  |  First Impressions 
Rating:
5.0

It could have been better lit up over my storage unit as it was hard finding things in it because it wasn't lit up

Karen Rath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zereay Meshesha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandro Molina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jiacheng Zhang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS LANE  |  First Impressions 
Rating:
5.0

Very satisfied with U-Haul Stirsge on Queensview Ave Ottawa 9N.

sharon rollins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Burk  |  First Impressions 
Rating:
4.0

Your online program needs work. Several times i couldn't pay online as it had the wrong amount due. Also even though I changed my email at least 4 times, again it was hit and miss as to getting reminders and my receipts. On-site was great and staff were very helpful.

DENISE PITTUCK  |  Overall Experience 
Rating:
5.0

Fast friendly service.

Mike Visser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Clugston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gordon Janke  |  Overall Experience 
Rating:
5.0

Wonderful staff, very well maintained building, and truly an enjoyable experience. We spent a number of years in this building, and it's sad to be leaving, but very thankful for the space we had while we had it! All the best to Melanie and her team. - Mitch & The Simply Brand Inc

The Simply Brand Inc  |  Overall Experience 
Rating:
5.0

This location was super and friendly. The staff was awesome. I highly recommend this location.

Mike O'Doherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Murakami  |  Online Move In 
Rating:
4.0

No lock found in unit had to buy lock

Ronald Black  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew Newhook  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Derek Robertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KATHERINE BOONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Lever  |  Overall Experience 
Rating:
4.0

This was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family

LEE ANN HERIE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Phillip Bourgon  |  Overall Experience 
Rating:
5.0

Thank you to Uhaul for professional handling and customer services.

Mike O'Doherty  |  First Impressions 
Rating:
5.0

Melanie ensured that our moving/storage experience was as smooth as possible. Thank you!

Katherine Boone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerzy Czwaniuk  |  Overall Experience 
Rating:
2.0

I did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!

David Knight  |  Overall Experience 
Rating:
3.0

Lighting wasn’t great. Expensive unit.

david hand  |  Overall Experience 
Rating:
5.0

Great experience at Brittania Uhaul ans storage!

paul mckenzie  |  Overall Experience 
Rating:
5.0

Thank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.

Christopher Sorbey  |  Overall Experience 
Rating:
5.0

The young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed

don carlo maitland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirsten querbach  |  Overall Experience 
Rating:
5.0

Melanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff

Monica Poole  |  Overall Experience 
Rating:
5.0

Very pleasant employee at the front desk.

Jean Cloutier  |  Overall Experience 
Rating:
1.0

I have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.

ANDY NERA  |  Overall Experience 
Rating:
5.0

Well kept secure clean and well priced. It was a very good option for us.

Michael Martosh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia Rojas Villa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susmit Vadke  |  Overall Experience 
Rating:
4.0

I only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,

Anne Shipman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Visser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara nollet  |  Overall Experience 
Rating:
1.0

I feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating “I’m the boss here “

Christa Lentz  |  First Impressions 
Rating:
5.0

Lighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.

Leah Fournier  |  Overall Experience 
Rating:
5.0

Staff were amazing! Extremely helpful at all times.

James Dalziel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Chao  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Young  |  Overall Experience 
Rating:
3.0

good but a little pricey though

Dennis Wingle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaur Navneet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry bajenko  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BEATRICE TREMBLAY  |  Overall Experience 
Rating:
5.0

A special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!

Rashika Dewcharan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Garcia-Fiz  |  Overall Experience 
Rating:
5.0

I’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!

Sirous Ghahremani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyleigh Benninger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ketan Shah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter MacLaren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karen Soucie  |  Overall Experience 
Rating:
5.0

Friendly stuff. Thanks

Hang Yu  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Oum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ahmed Berrahaou  |  Overall Experience 
Rating:
4.0

I think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .

mark aspeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL PELLAND  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ernest Mulvey  |  First Impressions 
Rating:
1.0

Poor service - website provides inaccurate info

Ernest Mulvey  |  Overall Experience 
Rating:
5.0

Excellent staff and facility, although I still found pricing to be high.

Michael Parker  |  Overall Experience 
Rating:
5.0

Everything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.

Theresa Guertin  |  Overall Experience 
Rating:
3.0

- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out

ottawa tourism  |  Overall Experience 
Rating:
5.0

I used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!

TRINA PICHE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lovencin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Koffi Assouan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DONALD H HARDY  |  Overall Experience 
Rating:
5.0

The staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard

richard teahen  |  Overall Experience 
Rating:
5.0

Melanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.

Steven Robert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasa Prokic  |  Overall Experience 
Rating:
3.0

I was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.

kingsly chia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CBM Elevators Ltd  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

JOHN WILLIAM BRYDONE  |  Overall Experience 
Rating:
5.0

Beat experience

robert cabana  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan MacDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASRDEW KEBBEDE  |  Overall Experience 
Rating:
4.0

I am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.

mark aspeck  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex Boissonneau  |  Overall Experience 
Rating:
1.0

I had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them

Dany Brassard  |  First Impressions 
Rating:
4.0

This was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!

Sandy A Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YARED AWEGACHEW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gilles delinelle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal Buchanan  |  Overall Experience 
Rating:
5.0

The. Customer Service was super, very helpful!!

Andrea Arbuthnot  |  First Impressions 
Rating:
4.0

Melanie and Marjorie were great.

Ketan Shah  |  First Impressions 
Rating:
5.0

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Cherokee Wannamaker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD H HARDY  |  First Impressions 
Rating:
5.0

The staff were polite, pleasant and helpful.

Christina Sims  |  Overall Experience 
Rating:
5.0

A great service overall

G. David BILLINGS  |  Overall Experience 
Rating:
4.0

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Jocelyne Allaire  |  Overall Experience 
Rating:
5.0

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks

annie De Montigny  |  First Impressions 
Rating:
5.0

Staff was very helpful

Aia Hassan  |  Overall Experience 
Rating:
5.0

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane ferrier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvan Groleau  |  Overall Experience 
Rating:
5.0

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike Conlin  |  Overall Experience 
Rating:
5.0

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane ferrier  |  First Impressions 
Rating:
4.0

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard Rizok  |  Overall Experience 
Rating:
5.0

Great

OTTAWA PSYCHOPHARMACOLOGY  |  Overall Experience 
Rating:
5.0

Very efficient and helpful staff, thank you!

Lorraine Rock  |  Overall Experience 
Rating:
5.0

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE MATUS  |  Overall Experience 
Rating:
5.0

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard Blommers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Legislador  |  First Impressions 
Rating:
1.0

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan Dustin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darcy Roberts  |  Overall Experience 
Rating:
5.0

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon rollins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john linard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS FERNANDES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david proulx  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW PRESSEY  |  Overall Experience 
Rating:
5.0

Especially appreciate the friendly and helpful staff. Thank you!

deirdre brown  |  Overall Experience 
Rating:
5.0

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba Larmena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN JANE HARVIE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Tice  |  Overall Experience 
Rating:
5.0

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Thank you.

Hischam Jakob Bader  |  Overall Experience 
Rating:
3.0

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine Rock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARION THOMPSON  |  Overall Experience 
Rating:
4.0

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue Currie  |  Overall Experience 
Rating:
5.0

The experience of renting a 5 x 5 x 8‘ space to store the leftovers from my senior mother’s house was pretty much flawless. I’m hard-pressed to think of one thing that didn’t go well or as expected.

wayne mitchel  |  Overall Experience 
Rating:
5.0

excellent service by Melanie's team.

AMRIT RODRIGUES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MACLENNAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Malboeuf  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARKING MONKEY STUDIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph J Kramar  |  Overall Experience 
Rating:
5.0

Really like this location. Friendly staff, and customers seem to be more professional.

Noor Nahas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Martel  |  Overall Experience 
Rating:
4.0

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John Torgersen  |  Overall Experience 
Rating:
5.0

Keep it up. Thankyou.

abdool coowar  |  Overall Experience 
Rating:
5.0

Great facility, wonderful staff

Huston Eubank  |  Overall Experience 
Rating:
1.0

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul daly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Riopelle  |  Overall Experience 
Rating:
5.0

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone Abdi  |  Overall Experience 
Rating:
5.0

Highly recommend. Easy to set up and move in.

tania santangelo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Riopelle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Fohkens  |  Overall Experience 
Rating:
5.0

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny Hrushewsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Fohkens  |  First Impressions 
Rating:
4.0

Think of some discount for seniors please Thank you

abdool coowar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Walker  |  Overall Experience 
Rating:
5.0

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Rod BEGG  |  First Impressions 
Rating:
4.0

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

andrew shea  |  Overall Experience 
Rating:
5.0

No issues, great service. Would definitely recommend to anyone.

MELANIE EDDY  |  Overall Experience 
Rating:
5.0

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Michael Martel  |  First Impressions 
Rating:
5.0

Never disappointed with every visit.

Glenn lemay  |  Overall Experience 
Rating:
5.0

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

DEBORAH MILES  |  Overall Experience 
Rating:
5.0

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

trevor arbour  |  Overall Experience 
Rating:
4.0

Thank you for being open on New Years Day.

Bryan Nault  |  Overall Experience 
Rating:
4.0

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Christine Mbaye Muchemu  |  Overall Experience 
Rating:
5.0

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

steven sparling  |  Overall Experience 
Rating:
5.0

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

peter worth  |  Overall Experience 
Rating:
5.0

Lovely and great service

gili ziv  |  First Impressions 
Rating:
5.0

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE PITTUCK  |  First Impressions 
Rating:
5.0

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

james alger  |  Overall Experience 
Rating:
5.0

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

Trevor Paine  |  Overall Experience 
Rating:
5.0

Everything was excellent especially the staff.

FAIZA MAKHDOOM  |  Overall Experience 
Rating:
5.0

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

steven sparling  |  First Impressions 
Rating:
5.0

I’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Hayley Beaudin  |  Overall Experience 
Rating:
5.0

Was a good place to store my items and never had an issue.

James Ferguson  |  Overall Experience 
Rating:
5.0

Really accommodating as well as nice through the process

Chioma Eme  |  Overall Experience 
Rating:
5.0

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

brian bylsma  |  Overall Experience 
Rating:
5.0

0 complaints.

Holly Wilson  |  Overall Experience 
Rating:
5.0

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

ARINOLA KAYODE-FADARE  |  First Impressions 
Rating:
5.0

Great space, clean and convenient.

Michael Small  |  Overall Experience 
Rating:
1.0

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

Trevor Paine  |  First Impressions 
Rating:
5.0

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

zaheed qureshi  |  First Impressions 
Rating:
5.0

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Massoud Riazi  |  Overall Experience 
Rating:
5.0

Perfect service received.

Samir Boukhris  |  First Impressions 
Rating:
5.0

Very efficient and extremely friendly and helpful people are working here!

jonathan Kohn  |  First Impressions 
Rating:
5.0

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

nancy roy  |  Overall Experience 
Rating:
5.0

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Massoud Riazi  |  First Impressions 
Rating:
5.0

This place was amazing.

Johanne Bourgeois  |  Overall Experience 
Rating:
4.0

We didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

Karen Riddell  |  Overall Experience 
Rating:
5.0

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

MELANIE CHARBONNEAU  |  Overall Experience 
Rating:
4.0

good serivce

james alger  |  First Impressions 
Rating:
5.0

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Catherine Hendley  |  Overall Experience 
Rating:
1.0

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Andrew lamothe  |  Overall Experience 
Rating:
5.0

Staff here are very friendly and helpful!

Daren Kelland  |  Overall Experience 
Rating:
5.0

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

Michael Broughton  |  Overall Experience 
Rating:
3.0

There were about 5 days that we could not access the unit, due to power outages.

john kidd  |  Overall Experience 
Rating:
5.0

Melanie is a tremendous asset to your team.

Richard Haines  |  Overall Experience 
Rating:
4.0

courteous and efficient staff.

DONALD john YOUNG  |  First Impressions 
Rating:
5.0

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

emre fidan  |  Overall Experience 
Rating:
4.0

Thank you U haul.

HADEL ALMASOUD  |  Overall Experience 
Rating:
5.0

Great staff. Clean facility.

Cathryn Slack  |  Overall Experience 
Rating:
5.0

Very kind and helpful, answered all our questions. Excellent service.

flavia pella  |  First Impressions 
Rating:
5.0

Got exactly the service I expected.

MATT NIEDZIELSKI  |  Overall Experience 
Rating:
3.0

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

carmela magliocco  |  Overall Experience 
Rating:
5.0

No conments

simon stafford  |  Overall Experience 
Rating:
1.0

Problematic staff.

debra carter  |  Overall Experience 
Rating:
3.0

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Kathy Birtch  |  Overall Experience 
Rating:
5.0

Always had a consistent, pleasant experience with the staff and facility.

Ryan Mullins  |  Overall Experience 
Rating:
5.0

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Laurent Surville  |  Overall Experience 
Rating:
3.0

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Ryan klatt  |  Overall Experience 
Rating:
5.0

Everyon did their best to help me out when I needed it.

Lura Wood  |  Overall Experience 
Rating:
5.0

No problems at all.

t.m tallon  |  Overall Experience 
Rating:
5.0

Great service and location close to the train.

MICHAEL COOPER  |  Overall Experience 
Rating:
5.0

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

Sheralee Court  |  Overall Experience 
Rating:
4.0

Good stuff

yousef almohsen  |  Overall Experience 
Rating:
3.0

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

MARCELO FURLANI BARSOTTI  |  Overall Experience 
Rating:
1.0

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

colleen bouchier  |  Reservation 
Rating:
1.0

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

Jennifer Riley  |  Reservation 
Rating:
5.0

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

BARBARA HOWARD  |  Overall Experience 
Rating:
5.0

Always friendly and helpful. Great staff.

JAMES Griffiths  |  Overall Experience 
Rating:
5.0

When we had questions the person that helped us was polite and was able to help bu answering those questions.

bianca asselin  |  Overall Experience 
Rating:
5.0

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

Muzaddid Sarker  |  Overall Experience 
Rating:
1.0

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

laura rowlandson  |  Reservation 
Rating:
5.0

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

tammah sanders  |  Overall Experience 
Rating:
4.0

No comment

Bryan Hawkins  |  Overall Experience 
Rating:
5.0

The nicest people I've met in some time no question asked

Jean lepage  |  Reservation 
Rating:
1.0

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

kevin dias  |  Reservation 
Rating:
5.0

Very friendly and helpful.

Christina Sims  |  Reservation 
Rating:
5.0

Would use them for my next move

afaf abu ghanem  |  Overall Experience 
Rating:
5.0

Thank you for all the help you provided us. Better than Coventry 😉

REMY MINSO  |  Overall Experience 
Rating:
5.0

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn’t. An hour later, I got a call asking me if I had emptied the locker.

SHEILA STANISLAWSKI  |  Overall Experience 
Rating:
5.0

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

DIANE GIVEN  |  Overall Experience 
Rating:
5.0

Excellent facilities and extremely helpful staff.

Earl Wattie  |  Overall Experience 
Rating:
5.0

My second key wasn't given back I would like it mailed to me

Pam Goulbourne  |  Overall Experience 
Rating:
3.0

It's a storage space.

Shaun Malley  |  Overall Experience 
Rating:
5.0

Very helpful staff and clean facility.

dalanda moustet  |  Overall Experience 
Rating:
4.0

N/a

tim sherwood  |  Overall Experience 
Rating:
4.0

Thank you very much!

ROSEMARY GRAVES  |  Overall Experience 
Rating:
4.0

clean facility. well kept. Polite employees. Could be open a bit later in the evening

Paul Robichaud  |  Overall Experience 
Rating:
5.0

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

brenda mccrank  |  Overall Experience 
Rating:
5.0

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

TREVOR OSBORN  |  Overall Experience 
No reviews have been submitted for this location.

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