Comentarios del cliente para U-Haul Moving & Storage of Britannia

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Britannia

Grado total:

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Alan W. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Rod B.
Grado:

Friendly and efficient staff.

Victoria S.
Grado:

El cliente no dejó un comentario.

Jared B.
Grado:

El cliente no dejó un comentario.

Constance G.
Grado:

El cliente no dejó un comentario.

Norah L.
Grado:

El cliente no dejó un comentario.

Rod B. | First Impressions |
Grado:

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Richard M.
Grado:

As always , very pleasant experience .

William T.
Grado:

All was well done. Marjorie, the representative, was very welcoming and efficient.

Richard A.
Grado:

El cliente no dejó un comentario.

Constandino K.
Grado:

The self check in through the U-Haul App was good, but it took nearly twenty minutes, so it would be good to let people know that, and also to let them populate information in advance (like Drivers License photo's, etc.) to make the on site experience even better.

Kerrie W.
Grado:

El cliente no dejó un comentario.

Paul D.
Grado:

Truck bed was super clean but very very slippery to load and unload. Had to buy anti slip mats otherwise was very dangerous.

Marie Louise Ann T.
Grado:

El cliente no dejó un comentario.

Uri A.
Grado:

All perfect!

Andrew F.
Grado:

The policy of mandatory insurance purchase for a cargo van was disturbing and not mentioned on the website when I made the reservation. If this is a company policy it should be clearly stated or built into the price of the vehicle rental, not sprung on a client at the time of signing the agreement. The facility and the staff in it were otherwise wonderful to deal with.

Mike V.
Grado:

No issues, very friendly staff. Clean and working equipment.

Roddie D.
Grado:

The reason for the no in maintenance was because when I picked up the van, I discovered that the left rear turn indicator signal was not functioning. I would think this was a part of daily inspection of all the rental fleet. It was reported upon return of the equipment.

andrew s. | Overall Experience |
Grado:

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

George K.
Grado:

Since you charge for gas if returned with less, but take without reimbursement for returning with more gas, you should inform customers of the tank size so we can better estimate how much is needed to fill to equal. My estimates cost me at least $10.

Heather S.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

Originally booked to return to Prince of whales location, but upon arriving the man wouldnt acceptthe truck as he said there were no spots when there clearly was

canice M.
Grado:

Great to rent from you Thanks

MELANIE E. | Overall Experience |
Grado:

No issues, great service. Would definitely recommend to anyone.

Michael M. | First Impressions |
Grado:

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Peter B.
Grado:

No snow tires and rear wheel drive vans, location that was not serviced with snow removal and the van was stuck, moved to another location well out of the way.

Ronald S.
Grado:

easy and quick to get the rental.. impressed!!

Glenn l. | Overall Experience |
Grado:

Never disappointed with every visit.

DEBORAH M. | Overall Experience |
Grado:

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

Grant O.
Grado:

El cliente no dejó un comentario.

trevor a. | Overall Experience |
Grado:

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

Bryan N. | Overall Experience |
Grado:

Thank you for being open on New Years Day.

Gregory C.
Grado:

The ladies working today were very happy to help me and in great spirits. Such a refreshing experience to have happy, smiling people doing their job...makes the whole experience enjoyable.

Jeffrey S.
Grado:

The van's tired were old almost bald "all-seasons" and were NOT able to safely navigate the streets on the rental day. I got stuck on a slanted driveway for and it took OVER AN HOUR to get up the slight slope, and help from a neighbour. The tires should be winter tires during the winter! Or at least not so bald / better maintained.

Christine Mbaye M. | Overall Experience |
Grado:

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Larissa B.
Grado:

Biggest complaint overall is that the paperwork takes up a good portion of the time you're paying for. Should be telling people to get there 30 minutes early. And calling a contact IN CASE of an emergency when you haven't even left the building is weird. At least the staff was nice.

Jocelyn D.
Grado:

Great Experience. Thank you so much!

Manthan S.
Grado:

El cliente no dejó un comentario.

Brian L.
Grado:

Maybe the UHAUL employee could show the client how to control the heating as when I first started up the cube van the heaters were set to full and it got really hot inside. I wasn't able to find the heating control while driving so I had to stop driving in order to find and set it to a cooler setting.

valerie G.
Grado:

El cliente no dejó un comentario.

Kathleen L.
Grado:

To improve your service, DO NOT recommend a cargo van for anyone moving a queen bed because you can not stand it up and maximise the use of the space. Unfortunately, we had very bad advice from the person on the other end of the phone when we booked. I explained in detail what we had to move and the cargo van was recommended to us.

Weiyi L.
Grado:

The service is great.

Victor D.
Grado:

There was freezing rain when the truck was picked up and I was pleased that the windshield and mirrors were scraped clean. Unfortunately the rear step at the back of the truck was covered in ice and very slippery. I had to put some salt and sand on it to to make it safe.

Nathan B.
Grado:

El cliente no dejó un comentario.

W S.
Grado:

Fix the window handle Make the spenomiter in Canadian kilometers Show drivers how to clean the windshield

Sandra F.
Grado:

I highly recommend. I have storage lockers and rent trucks quiet frequently. Staff are friendly and courteous. A special shout out to Melanie and Caroline.

Edward S.
Grado:

El cliente no dejó un comentario.

Guy P.
Grado:

El cliente no dejó un comentario.

Bing Y.
Grado:

El cliente no dejó un comentario.

elaine G.
Grado:

We have rented from the Britannia location a number of times in the past and never experienced a problem until yesterday. When we arrived at 8 am to pick up our rental van, we were informed that we needed to add an emergency contact number to our file, which would have to called immediately in order to proceed with the transaction. Apparently this is a policy that was implemented a while back, but I was not informed of it when I called to make the reservation two days prior, and it doesn’t appear in an obvious place on the website. I texted the person we tried to contact, but they still had their phone silenced and as a result we were not able to complete the rental. Unfortunately, there are not too many other people we know that will answer a call from a random number. We eventually made arrangements with our emergency contact and returned later in the day to pick up the van, which was still available. When we arrived at the offices, the rental agent was dealing with another customer, so we stood off to the side of the desk area to wait our turn. Within a minute or two, another man entered the offices and walked quickly to the second desk area without looking at us. At this point, the second clerk came out from the back area and he asked her about a key for a storage locker. Although we we were there before him, we assumed he only had a quick question, so we didn’t say anything. It turns out he also had a car rental and we were further delayed while we waited for his transaction to be completed. To be fair to the clerk, she wasn’t in the front office area when we or the other customer arrived, but as a policy she should ask to serve the next customer in line. In the end, we had a good portion of our day taken up in order to rent a van we only needed for a one-hour errand. If an emergency contact number is truly necessary, this requirement should be very clearly communicated at the point of making the reservation. Finally, I made my reservation by phone because whenever I try to reserve online, the Britannia location (closet to us) never shows available vans, yet they always have stock when I call. As the result of this last experience we not likely to use UHaul again.

Anthony C.
Grado:

El cliente no dejó un comentario.

Louis Frederic E.
Grado:

El cliente no dejó un comentario.

damien C.
Grado:

El cliente no dejó un comentario.

diane D.
Grado:

N/A

Michael H.
Grado:

The price was not competitive.

LAUREN M.
Grado:

El cliente no dejó un comentario.

Jon Z.
Grado:

El cliente no dejó un comentario.

steven s. | Overall Experience |
Grado:

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

Bruce L.
Grado:

El cliente no dejó un comentario.

Ray P.
Grado:

great service and friendly staff

Gregory M.
Grado:

El cliente no dejó un comentario.

ROYAL D.
Grado:

El cliente no dejó un comentario.

Lise R.
Grado:

Excellent Service Need more front desk employees

celia A.
Grado:

El cliente no dejó un comentario.

Fan G.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

the vehicle was there and the lady was friendly and efficient in getting us through the mountain of paper work. What more could you ask?.

Samantha R.
Grado:

El cliente no dejó un comentario.

Michel F.
Grado:

El cliente no dejó un comentario.

mike L.
Grado:

Staff were great, both upon arrival and return. Thank you.

Cathy P.
Grado:

El cliente no dejó un comentario.

peter w. | Overall Experience |
Grado:

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

michel P.
Grado:

The Staff at this location are really amazing. They are all very knowledgeable, friendly and very helpful. Rare to see this engaged a team for this type of operation. My only complaint about the equipment is that all-season tires on a rear wheel drive truck are not adequate in winter conditions. (which of course we had to have on our moving day ;) )

Sazini M.
Grado:

El cliente no dejó un comentario.

gili z. | First Impressions |
Grado:

Lovely and great service

Wayne P.
Grado:

El cliente no dejó un comentario.

frances B.
Grado:

El cliente no dejó un comentario.

DENISE P. | First Impressions |
Grado:

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

Allison W.
Grado:

Carolyn and Pat were very courteous and professional. I will come back to this location again!

Harold F.
Grado:

The staff on site were very good to work with.

janet B.
Grado:

when we booked a truck we were not told about the charges ie 15 for insurance. Unclear on gas refill steps. Very poor how your company confirms emergency contact. Staff calls the emerg contact to confirm

Sazini M.
Grado:

9

Sazini M.
Grado:

The Agents were nice and professional

Marie C.
Grado:

El cliente no dejó un comentario.

Richard D.
Grado:

El cliente no dejó un comentario.

Eric F.
Grado:

El cliente no dejó un comentario.

Karen M.
Grado:

El cliente no dejó un comentario.

Christopher B.
Grado:

Fake damage to vehicle during inspection. Poorly functioning brakes.

Larry B.
Grado:

Pickup and drop-off went smoothly. The staff were pleasant to deal with. I rented a cargo van - it ran well. Larry

Mark G.
Grado:

El cliente no dejó un comentario.

Peter O.
Grado:

Everything went smoothly and everyone I met was very friendly!

Marcel M.
Grado:

Nothing

Richard L.
Grado:

Fantastic service and friendly staff. Keep up the great work.

Chantal G.
Grado:

El cliente no dejó un comentario.

Lisa C.
Grado:

Didn't appreciate that there was a double booking on the truck so it doesn't allow for extenuating circumstances is there is need for an extension on time. It doesn't make sense to charge you a daily fee when you aren't allowed you to keep it for the day. May be better to implement an hourly fee instead.

Gordon R.
Grado:

El cliente no dejó un comentario.

Karen W.
Grado:

El cliente no dejó un comentario.

IAN C.
Grado:

Very satisfied with service and information. Tried a satalite location before this one and they were not adhering to U-Haul policy, so we switched to a main office and were very pleased with the service.

Karen M.
Grado:

El cliente no dejó un comentario.

Sue B.
Grado:

We realized we needed another hour to finish the move and they were happy to oblige.

ali R.
Grado:

El cliente no dejó un comentario.

Samuel L.
Grado:

El cliente no dejó un comentario.

ron B.
Grado:

Very happy with the experience and the service.

Wanda M.
Grado:

The young woman working was helpful and pleasant!! And very busy!

Mike S.
Grado:

El cliente no dejó un comentario.

David A.
Grado:

El cliente no dejó un comentario.

Barbara C.
Grado:

It’s the best service we have ever received from any U-haul location.

Mahesh K.
Grado:

El cliente no dejó un comentario.

Justin D.
Grado:

El cliente no dejó un comentario.

Raviraj M.
Grado:

No one mentioned that we should not park indoor or below the tree n insurance won’t cover the roof n windshield

Shayan S.
Grado:

El cliente no dejó un comentario.

NZEBO N.
Grado:

El cliente no dejó un comentario.

Temisan S.
Grado:

El cliente no dejó un comentario.

Claire L.
Grado:

Melanie was superb. She provided great customer service and was extremely helpful.

Darvyne S.
Grado:

Melanie is the best. Shes very polite and pleasant to talk to. She handles all types of situation smoothly and is very respectful. We storage out stuff at her store as well as rent trucks or van wen needed. The website thing rental is amazing. Not unless someone treats me like shit at uhaul on d phone or in person. Thats the only time I will go somewhere else. Thanks

james a. | Overall Experience |
Grado:

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

Trevor P. | Overall Experience |
Grado:

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

FAIZA M. | Overall Experience |
Grado:

Everything was excellent especially the staff.

steven s. | First Impressions |
Grado:

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

Hayley B. | Overall Experience |
Grado:

I’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

James F. | Overall Experience |
Grado:

Was a good place to store my items and never had an issue.

Chioma E. | Overall Experience |
Grado:

Really accommodating as well as nice through the process

brian b. | Overall Experience |
Grado:

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

Holly W. | Overall Experience |
Grado:

0 complaints.

ARINOLA K. | First Impressions |
Grado:

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

Michael S. | Overall Experience |
Grado:

Great space, clean and convenient.

Trevor P. | First Impressions |
Grado:

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

zaheed q. | First Impressions |
Grado:

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

Massoud R. | Overall Experience |
Grado:

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Samir B. | First Impressions |
Grado:

Perfect service received.

jonathan K. | First Impressions |
Grado:

Very efficient and extremely friendly and helpful people are working here!

nancy r. | Overall Experience |
Grado:

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

Massoud R. | First Impressions |
Grado:

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Johanne B. | Overall Experience |
Grado:

This place was amazing.

Karen R. | Overall Experience |
Grado:

We didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

MELANIE C. | Overall Experience |
Grado:

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

james a. | First Impressions |
Grado:

good serivce

Catherine H. | Overall Experience |
Grado:

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Andrew l. | Overall Experience |
Grado:

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Daren K. | Overall Experience |
Grado:

Staff here are very friendly and helpful!

Michael B. | Overall Experience |
Grado:

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

john k. | Overall Experience |
Grado:

There were about 5 days that we could not access the unit, due to power outages.

Richard H. | Overall Experience |
Grado:

Melanie is a tremendous asset to your team.

DONALD john Y. | First Impressions |
Grado:

courteous and efficient staff.

emre f. | Overall Experience |
Grado:

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

HADEL A. | Overall Experience |
Grado:

Thank you U haul.

Cathryn S. | Overall Experience |
Grado:

Great staff. Clean facility.

flavia p. | First Impressions |
Grado:

Very kind and helpful, answered all our questions. Excellent service.

MATT N. | Overall Experience |
Grado:

Got exactly the service I expected.

carmela m. | Overall Experience |
Grado:

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

simon s. | Overall Experience |
Grado:

No conments

debra c. | Overall Experience |
Grado:

Problematic staff.

Kathy B. | Overall Experience |
Grado:

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Ryan M. | Overall Experience |
Grado:

Always had a consistent, pleasant experience with the staff and facility.

Laurent S. | Overall Experience |
Grado:

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Ryan k. | Overall Experience |
Grado:

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Lura W. | Overall Experience |
Grado:

Everyon did their best to help me out when I needed it.

t.m t. | Overall Experience |
Grado:

No problems at all.

MICHAEL C. | Overall Experience |
Grado:

Great service and location close to the train.

Sheralee C. | Overall Experience |
Grado:

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

yousef a. | Overall Experience |
Grado:

Good stuff

MARCELO F. | Overall Experience |
Grado:

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

colleen b. | Reservación |
Grado:

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

Jennifer R. | Reservación |
Grado:

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

BARBARA H. | Overall Experience |
Grado:

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

JAMES G. | Overall Experience |
Grado:

Always friendly and helpful. Great staff.

bianca a. | Overall Experience |
Grado:

When we had questions the person that helped us was polite and was able to help bu answering those questions.

Muzaddid S. | Overall Experience |
Grado:

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

laura r. | Reservación |
Grado:

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

tammah s. | Overall Experience |
Grado:

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

Bryan H. | Overall Experience |
Grado:

No comment

Jean l. | Reservación |
Grado:

The nicest people I've met in some time no question asked

kevin d. | Reservación |
Grado:

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

Christina S. | Reservación |
Grado:

Very friendly and helpful.

afaf a. | Overall Experience |
Grado:

Would use them for my next move

REMY M. | Overall Experience |
Grado:

Thank you for all the help you provided us. Better than Coventry 😉

SHEILA S. | Overall Experience |
Grado:

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn’t. An hour later, I got a call asking me if I had emptied the locker.

DIANE G. | Overall Experience |
Grado:

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

Earl W. | Overall Experience |
Grado:

Excellent facilities and extremely helpful staff.

Pam G. | Overall Experience |
Grado:

My second key wasn't given back I would like it mailed to me

Shaun M. | Overall Experience |
Grado:

It's a storage space.

dalanda m. | Overall Experience |
Grado:

Very helpful staff and clean facility.

tim s. | Overall Experience |
Grado:

N/a

ROSEMARY G. | Overall Experience |
Grado:

Thank you very much!

Paul R. | Overall Experience |
Grado:

clean facility. well kept. Polite employees. Could be open a bit later in the evening

brenda m. | Overall Experience |
Grado:

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

TREVOR O. | Overall Experience |
Grado:

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

No reviews have been submitted for this location.

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