Customer Reviews for U-Haul Moving & Storage of Bridgeport

2,717 reviews

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimberly Boatman 
Rating:
5.0

Customer did not leave a comment.

Quinshawn Middleton  |  First Impressions 
Rating:
5.0

So far I have nothing to comment on.

TOMMIE HODGES 
Rating:
5.0

Customer did not leave a comment.

Loletha Gholston 
Rating:
5.0

Customer did not leave a comment.

Tiaria Dickens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry White 
Rating:
5.0

Special recognition to Ms Marisol and Mr Gustavo for their professionalism and courtesy.

HENRY WHITE  |  First Impressions 
Rating:
5.0

The young lady who took care of me did a awesome thank y’all so much

byron mccomb 
Rating:
5.0

The APP suuuucks. It gave me tons of issues the last time, too. I specifically made sure to pick the truck up at 9 this time to make sure i can talk to someone alive. Both times so far when trying to use the app to pick upnor drop off it failed over and over again and wasted a bunch of time. Thankfully i got to drop it off this time while people were still in the office and that was an great help.

Elina Sorokin 
Rating:
5.0

Employee was very helpful and to me that a great way to show your appreciation thank you.

Carey Smith 
Rating:
2.0

When my son got there my storage that was assigned to me was occupied by someone else my son had to go back and forth 5 times and move things on a new storage which was on the other side of the storage and a new location this is sad that these units are not checked before they are assigned I will never deal with this company again.

juanita stokes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie Nelson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Kolb 
Rating:
5.0

Everything is ok 100%

Jose Luis Reyes 
Rating:
4.0

Customer did not leave a comment.

Cara Nava 
Rating:
5.0

Maybe the customers can keep any used furniture protection pads instead of giving them back after they are finished with them.

TOMMIE HODGES 
Rating:
5.0

Customer did not leave a comment.

John Liontos 
Rating:
2.0

hidden expenses was way high

Erica Gressman 
Rating:
1.0

I originally reserved a different size truck at a different location they called me to tell me the day before that they did not have that truck at that location that I could get a different size truck then offer a discount or anything for the inconvenience then I said okay I'll get a different size truck and then they told me they didn't have that one either and that I had to go to a different location so it was very frustrating the representative didn't seem to give a damn and when I went to pick up my truck the customer service wasn't great either

Sarah Ayers 
Rating:
5.0

I love the location

Tambra Brown  |  First Impressions 
Rating:
1.0

The front employees were way too busy in gossip it took an extra 20 min while the finished talking to get my truck horrible service

MARCOS RUIZ 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WILLIAMS 
Rating:
4.0

Service always professional level

TAMARA CHONG 
Rating:
5.0

Next the price

Juan F Torres 
Rating:
5.0

They’re very friendly and knowledgeable

Aries McGrew 
Rating:
5.0

God work

Marcus Miller 
Rating:
5.0

Friendly people very nice no how help people in they very fast on waiting on you live this located with out a doubt.

DARLISSA FREEMAN 
Rating:
5.0

Everything went good

Guadalupe Martinez 
Rating:
5.0

Customer did not leave a comment.

TONI SCHNECKTSNEIDER 
Rating:
1.0

Customer did not leave a comment.

Sakara Smith 
Rating:
5.0

Customer did not leave a comment.

Jamia Tanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vonshee Evans  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaliyah Strother 
Rating:
5.0

Customer did not leave a comment.

Rochelle Lester 
Rating:
5.0

Great

Anah Harris 
Rating:
5.0

Great experience. No wait, pleasant and knowledgeable staff, plenty of assistance. Easy in and easy out. Great customer service. Nice price. Highly recommend this location.

lauren polite 
Rating:
4.0

The first customer service associate that initially helped me with my truck rental was not fully knowledgeable and I was back and forth for over an hour before I was able to rest a truck successfully and only because another associate stepped in and helped me

aisha dyson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

evelyn scott 
Rating:
1.0

Gm there was unprofessional also didn't explain anything the text message necessary Never was sent also I had to walk in the back in the cold to get the truck poorly customer service .also the gm mention I couldn't read alot of bull crap I would like my money back I had to drive back order for the company to make sure the damages on the truck were cause the text was never sent no new stickers on the damages that's all for now I spend alot of money I would like a call back

roland guerra  |  Overall Experience 
Rating:
5.0

I booked a one-way move at a different location, but I was called the day before and told my pickup was moved to this location due to truck availability. This location was nice but was also 30 minutes away from my home, and this last-minute change was disruptive. It should be U-Haul’s responsibility to move trucks where they are reserved/requested at, not the customer’s responsibility to shift their service - especially not on <24-hour notice.

Lauren Boudreau 
Rating:
5.0

Customer did not leave a comment.

Keith Sellers 
Rating:
5.0

Customer did not leave a comment.

Anixandra Cruz  |  Overall Experience 
Rating:
5.0

This management and staff work hard to place the customer. I sincerely appreciate the service that I received from this location.

Jacqueline Davis 
Rating:
5.0

Customer did not leave a comment.

Courtnie Blakeley 
Rating:
1.0

I got stuck on the elevator at 10:03. Thank goodness I had my phone and wasn’t alone my partner was able to press the button from the outside and get me out. I pressed the help button and got no response. 3 times! That was a traumatic experience and I am very disappointed.

Shartavia Moore  |  First Impressions 
Rating:
4.0

I suggest that you take a good look at the equipment before you release it and not to guess it

charles boadu 
Rating:
3.0

Advertised daily rate of 19.?? Misleading. The 10' truck I rented w/o bells and whistles cost nearly $100 once reconciled.

Jerry Larkin 
Rating:
4.0

Nothing from what I saw.

Jeffrey Kresser 
Rating:
1.0

My unit was robbed and lost over 60 k in personal stuff that was stolen. No one did a thing about it nor cared to find out who was the thief.

Kirk Walisiak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alphonso Thomas Jr 
Rating:
5.0

Customer did not leave a comment.

Hengjun Chen 
Rating:
3.0

Customer did not leave a comment.

Hannah Strange 
Rating:
4.0

Customer did not leave a comment.

juan mora 
Rating:
5.0

Your employees are the best..Knowledgeable etc.

CYNTHIA MOMAN 
Rating:
4.0

Customer did not leave a comment.

ANDREW MONTGOMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnel Kenerson  |  Overall Experience 
Rating:
4.0

Don't over book. Keep things organized. Booked the truck from another location, to pick up at 6am. Two days before I receive a call that I couldn't pick up at that time, but 2pm and a completely different location which was not the plans I had made with family and friends that were going to help.

Karina Garcia 
Rating:
5.0

Customer did not leave a comment.

Toya Bell 
Rating:
5.0

Customer did not leave a comment.

Carlos Lopez Munoz 
Rating:
5.0

Customer did not leave a comment.

Arlene Campos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie Woodfork-Dawson 
Rating:
5.0

Customer did not leave a comment.

Mironda Cooper 
Rating:
5.0

Customer did not leave a comment.

Dennis Dandridge  |  First Impressions 
Rating:
5.0

Very easy, very affordable and nice service.

Mario Scalise 
Rating:
5.0

The rental went smoothly. The staff was knowledgeable and helpful and pleasant. The equipment performed flawlessly. Made the move easy.

Darrell Pauls 
Rating:
4.0

I wasn’t given a tour, or a selection of units really, and was unaware of the access card and available units. My friend came in one day after me and rented a larger unit, had longer access hours, and was informed about the parking garage in the back and given an access card. That said, the almost two years I rented my unit were great.

KIARA WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilhelmenia Mcclendon  |  First Impressions 
Rating:
5.0

The u haul app for returns

Lawana Butler 
Rating:
5.0

Customer did not leave a comment.

Lawanda Foster 
Rating:
5.0

Customer did not leave a comment.

Mymuna Kibria 
Rating:
1.0

I would rather get shot in the knee again than ever return to this location. They scammed me out of $150 by charging me for damages to a truck that were already there when I got the truck. Then the customer service agent at this location had an attitude with me on the phone.

Dylan Blough 
Rating:
5.0

Customer did not leave a comment.

Melisa TETTER  |  Overall Experience 
Rating:
5.0

Everything was perfect,very smooth

John Janson 
Rating:
5.0

Nothing everything was great.

Mary Simmons 
Rating:
5.0

This location Allows for after hour drop off via the uhaul app. This was such a huge help and time saver.

Kelly Bailey 
Rating:
5.0

Customer did not leave a comment.

Gerald Walton 
Rating:
3.0

The first unit I was assigned was too small. The second had someone's stuff in it. Online is reserved a first floor room without a support pole. The unit I was given was on the third floor and had a large support pole. As a result I needed to rent a small second unit for overflow.

Samuel Guinan-Nyhart 
Rating:
4.0

Rails on inside of truck were missing bolts and were pulling away from the walls of the truck, which made securing items more difficult than it needed to be.

John Bull 
Rating:
4.0

Customer did not leave a comment.

Lamar Davis 
Rating:
5.0

Customer did not leave a comment.

Leon Peatry 
Rating:
4.0

The staff was very nice and professional. Thank you

Wanda Bridges 
Rating:
5.0

Customer did not leave a comment.

SANDRA KILLINGSWORTH  |  Overall Experience 
Rating:
1.0

Horrible experience they gave my reservation away and I had to drive to Gary indiana to get another truck

Jason Campbell 
Rating:
5.0

Customer did not leave a comment.

KIARA CHESTER  |  Overall Experience 
Rating:
5.0

Trucks were available and good customer service.

Gerald Walton 
Rating:
5.0

Customer did not leave a comment.

Luis Martinez  |  Overall Experience 
Rating:
5.0

Workers helpful and professional.

Joseph Kipka 
Rating:
5.0

Customer did not leave a comment.

ashley williams 
Rating:
5.0

She was so nice

Benita Mapp 
Rating:
5.0

Keep doing what you all are doing. I am a satisfied customer. Great service.

Lynda Thompson 
Rating:
1.0

I will not recommend

Donna Ellen 
Rating:
5.0

Customer did not leave a comment.

Antwan Johnson 
Rating:
1.0

They would get u in and out but hard to work with

LAVON MOORE 
Rating:
5.0

Customer did not leave a comment.

Craig Lyke 
Rating:
5.0

Customer did not leave a comment.

Janetta McGraw 
Rating:
5.0

Good service

Brenda Warren 
Rating:
5.0

Customer did not leave a comment.

Yolanda Lee 
Rating:
3.0

The truck we rented needs a tune-up & oil change ASAP! Put over $50 in gas just to get to our location & turned again, putting $35 just to return it!! This is no fuel ⛽ savings at all!! That's over $300 just for 2 trips and back to the U-haul company. Wow, what a waste!!

marie King 
Rating:
5.0

Customer did not leave a comment.

Matt Donoghue 
Rating:
5.0

Nothing it was great

Robert Owens 
Rating:
5.0

Customer did not leave a comment.

Anika Kemps  |  Overall Experience 
Rating:
5.0

Customer service was excellent. All my questions were answered and my transaction was smooth. Would definitely use this location again.

Aisha Stewart 
Rating:
5.0

Customer did not leave a comment.

Andrew Skol 
Rating:
3.0

Customer did not leave a comment.

NICOLE JOSEPH  |  Overall Experience 
Rating:
3.0

I was asked about the pre-existing dents when I returned the moving truck. I had to show the agent that I took pictures of the truck to show its condition before renting it. I was told that dents in the truck had been documented before I got it, but I was told that was not the case when I returned it. If I had not taken personal pictures, I would have been accused of causing damage. I’ve been a customer with Uhaul for over a year, and I don't appreciate how I was treated during the transaction.

NICOLE JOSEPH 
Rating:
4.0

Customer did not leave a comment.

Bradley Wathen 
Rating:
5.0

KEEP DOWN WHAT YOU'RE DOING!!

Johnnie Williams 
Rating:
5.0

Very professional and friendly , Thank you .

Homer Rivera 
Rating:
5.0

The staff were friendly, the place was clean and I will return in the future if I have to.

Leon Lockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia McGrue 
Rating:
5.0

Customer did not leave a comment.

Leon Lockett 
Rating:
5.0

Everything went well and the staff was great.

Victor Velazquez 
Rating:
1.0

Every step of the way.

JUSTIN BOBIN 
Rating:
5.0

Customer did not leave a comment.

Casey Blaylock 
Rating:
4.0

Customer did not leave a comment.

Michelle Daniels 
Rating:
5.0

Customer did not leave a comment.

Adeleke Kunuji 
Rating:
5.0

10/10

Jacqueline acosta 
Rating:
5.0

Great people, fair prices, great facilities, excellent experience overall

Matthew Nied  |  Overall Experience 
Rating:
5.0

So far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!

Merheda Stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Menes Muhammed  |  Overall Experience 
Rating:
1.0

My unit was water damaged

Erika Robinson  |  Overall Experience 
Rating:
4.0

The only issue was the exterior of the van was very dirty other than that everyone was great

LAWRENCE BROWN 
Rating:
5.0

Ashley was very helpful and assisted me when I didn’t think I would have any other option to store my thing. I appreciate the service she provided and went over and beyond to ensure my children and I was able to have a great transition back home. Thank you

CHARMAINE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorian Jackson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tyesha Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne Boyd  |  First Impressions 
Rating:
5.0

Nothing!! Customer service from pickup to drop off was superb!!!

Joyce Hill 
Rating:
5.0

Very professional, excellent customer service management, especially great communication.

Arnulfo Guevera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAMELLA ROGERS 
Rating:
4.0

Customer did not leave a comment.

Chyrese Nicholas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon Lockett 
Rating:
5.0

Customer did not leave a comment.

Elray Tasker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris DeGuentz 
Rating:
5.0

Customer did not leave a comment.

Monica Martinez 
Rating:
5.0

Customer did not leave a comment.

David Gusich  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Juan Roman 
Rating:
5.0

Customer did not leave a comment.

Latasha Hurt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latasha Hurt 
Rating:
5.0

Customer did not leave a comment.

Robert Dyni 
Rating:
5.0

Customer did not leave a comment.

Tammy Hankton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachery Peterson  |  Overall Experience 
Rating:
4.0

Would appreciate during initial booking an explanation of how to operate storage elevator.

Alice McNair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donkor Makini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willett Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen schafer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashaun Allen  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Destiny Reasnover  |  Overall Experience 
Rating:
5.0

My move out date is wrong!

BRANDON MOMON  |  Overall Experience 
Rating:
1.0

I had a ton of issues with the access codes and it was near closing time, so I received minimal help from the young ladies there. I only received help from the male manager when he arrived to check on things.

Chynel Cooper  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Portreace Morrison  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Judy Stone  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Masheika Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMIEN SMITH  |  Overall Experience 
Rating:
5.0

Selena and Jesus were knowledgeable and friendly, the unit was clean, and I feel the security measures are excellent. Overall a great experience, and I would recommend this storage facility to anyone who might ask

Matthew Nied  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisa Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blessing Akinola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER SEPHUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD KNUSTA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra Blackmon  |  First Impressions 
Rating:
5.0

The only issue I had was waiting long time to check my truck back in short on workers but every thing went well moving is a process

AUDREYA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevion Spraggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarnita Crosby  |  First Impressions 
Rating:
5.0

Keep up the good work U-haul.

Willie Sanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shadonna Pitts  |  First Impressions 
Rating:
3.0

Lock was not provided as was stated in agreement.

Lucas Boicourt  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMESHA SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHADONNA PITTS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ESSENCE WATKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

megan hamilton  |  First Impressions 
Rating:
5.0

Everything was perfect thank you

Janette Bustos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEIRRA HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ShaWaunda Lomax  |  Overall Experience 
Rating:
5.0

I recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!

Raymond Gonzales  |  Overall Experience 
Rating:
4.0

This is my 1st time using U-Haul self storage. It was recommended I try a different location out in Markham; however I quickly ran out the door after I noticed considerable evidence of rodents because rodents did a number & destroyed everything at another rival storage facility 🙁. Though I saw rodent traps were put out at a different facility I decided to store items, I was proud to see a cleaning lady that helps maintain the grounds. I bought insurance & was assured it covers up to $1,000 by rodents. Let's hope I never have an issue w/ rodents! I also noticed ants that appear to be coming from cracks in the foundation so I hope there's regular pest control measures in place to keep ants away too🚫🐜🐹

John Tate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Mimms  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmie Blackburn  |  Online Move In 
Rating:
5.0

Reps at front desk were great . Housekeeper was rude to my family.

JONTELLE DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Ann Lewis-Vaughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Brito  |  First Impressions 
Rating:
5.0

Marisol Garcia was awesome. I just went in to take a look and she sold it for me. She seemed like someone who would be responsible and take very good care of the facility. She gave me all the options in a nice, non-aggressive way. She was personable and understanding.

MINJI WOO  |  First Impressions 
Rating:
3.0

Storage would be better if there was 24 hour access, especially if you’re paying for the storage.

KELLIE GRIFFIN  |  First Impressions 
Rating:
3.0

I only had issues with rhe check in. The location I as at requires you to check in & get a U-Haul max card which is great. The issue is that the person that worked the day i moved in didn’t check me in properly or give me a U-Haul max card. This was a huge inconvenience because after loading the elevator with all my items the elevator didn’t move so I had to leave my items in the elevator so she can give me access to the elevator. The next day I came back and had no access to the elevator. But this time a guy checked me in properly and gave me a U-Haul max card and explained the check in properly.

Shantiera Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wilhelmenia Mcclendon  |  First Impressions 
Rating:
1.0

We reserved a truck and a storage pickup for 2pm, got there on time didn’t leave til 3pm waiting on the check in process and truck, come back to put our things in storage they told us we don’t have one reserved when i had the reservation on paper, had to get a bigger storage (more money), no carts were available for free or to rent, so we had to carry stuff from the truck to the elevator and to the storage unit which was really far. Only to get to the storage unit and it was already occupied! Had to go back downstairs to get assigned to another storage and move the things from the already used storage to the new one. This process took up hours of our truck rental time. One worker was helpful but everyone else was rude and clueless!

TRINELL/ SHANECKA HILL  |  First Impressions 
Rating:
5.0

Need to add beverage machine

Joseph Stocking  |  Overall Experience 
Rating:
1.0

My access code didn’t work which meant that I had to keep the truck overnight because I wasn’t able to unload it. I tried customer service and they were no help either

Tiara Patton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Gibbs  |  Overall Experience 
Rating:
5.0

My only confusion was that the storage unit that I reserved online was not in the system, which may have been user error. Since it wasn't there like I thought it would be, the manager got me set up with a storage unit right there on the spot. It was simple to get in and out, and the storage unit was clean and exactly what I needed for my things. I had a great experience!

CHLOE KEENE  |  First Impressions 
Rating:
4.0

Staff was on site to offer assistance.

Yolanda Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james cambell  |  Overall Experience 
Rating:
5.0

Best maintained & not creepy uhaul I’ve ever experienced

Nadia Ibrahim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Malcome  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LD Raney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARKEY ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Spivey  |  Online Move In 
Rating:
5.0

Especially great staff! Kind and helpful.

KAREN LEE  |  First Impressions 
Rating:
5.0

Your staff is AMAZING VERY HELPFUL INDEED IF I USE ANY STORAGE IT WILL BE U-HAUL STORAGE.

Willie Williams  |  Overall Experience 
Rating:
5.0

It was all good

Clarence Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Harold Croom  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LARRY JAKCSY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edwin Estela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tineeka Reed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jod Hopkins  |  First Impressions 
Rating:
1.0

Was told I can access storage at any time but when got there @ 3am it he gate would open pen till I4am leaving me to waitin in my car unill

shatara parker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis Sargent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shleana Morris  |  Overall Experience 
Rating:
5.0

Selena and the male representative at the front desk were exceptionally helpful with getting storage, unloading, and equipment returned.

Kevin Mimms  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aja Austin  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia Pitre  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DENELL JONES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Calayah McNeeley  |  Overall Experience 
Rating:
3.0

I had problems with the check-in box n elevators

Marvelette Denise  |  Overall Experience 
Rating:
1.0

Had many issues with no lock in unit as told Once survey was done Had no access to elevator to floor Thank god another customer came down for us to use the unit one night. Called customer service and all they told me was they did all they could do and we disconnected. Very poor customer service. Next day went to unit and spoke with manager but it took all this to get what I was supposed to get. Had to get another unit that was larger and I was charged for the first month when told I was getting 30 days free. Was given a credit back and I think I deserve two months free. Thank you and would like to hear from you.

Eugene Harold Croom  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Randle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanise Jackson  |  First Impressions 
Rating:
2.0

This location customer service isn’t good, the ladies at the front desk aren’t helpful! They don’t answer the phone and they don’t no how to work the system. However, the manager marisol garcia is nice.

JASMINE DUNSTON  |  Overall Experience 
Rating:
5.0

Very clean helpful and courteous people

vince bon  |  First Impressions 
Rating:
1.0

I had to pay a uhaul mover $270 extra dollars for a 35 min job because I wasn’t given a swipe card at purchase. And it took 4.5 hours to get a solution which I had to pay for and I don’t think it’s fair and I want a refund.

Jonathan Marshall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danita johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmaine Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Leach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nishi Roothaan  |  Overall Experience 
Rating:
5.0

Always polite always friendly people in the office very clean very well kept thank you And always enough storage carts for you to use to move your things in and out

Joseph James Simental  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elisabeth Harmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aja Holloway  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Francesca Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Pineda  |  Overall Experience 
Rating:
3.0

The storage locker was very dusty and had boxes of trash inside when I opened my unit

Veronica Lofton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel Jemison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jori AdamsFranklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMMUEL PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Bell  |  First Impressions 
Rating:
5.0

Every one is very kind and helpful. I experienced something terrible with storage Mart. They should be out of business. U-Haul has very kind people working for them. Thank you Shay Jones AKA Sharon Osborne Jones. 🎶🙏❣️

SHARON OSBORNE  |  First Impressions 
Rating:
5.0

Great staff with excellent customer service. I will be coming back to this facility.

Rodney Boykin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLISON COYOTL SANCHEZ  |  Overall Experience 
Rating:
5.0

The staff is the best!

Catrina Cofer  |  First Impressions 
Rating:
1.0

Employees act as if they don't know answer to your question , lazy don't do their job I wouldn't have to contact other avenue with complaints

mussiett graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Jordan  |  Overall Experience 
Rating:
4.0

I had an incident later in the evening where I came upon someone washing up in the main level that startled me as if maybe he was living there.

Kendella Gatling  |  Overall Experience 
Rating:
5.0

Great place for storage

LES NAGY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coleco Davis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lakesha Trotter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Hurt  |  First Impressions 
Rating:
5.0

Very clean place and staff were always friendly and helpful!

James GUNNELL  |  Overall Experience 
Rating:
5.0

Clean and great location. Excellent and wonderful customer service. Knowledgeable and wonderful staff.

Rodney Boykin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Warren Whitehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MYRA SMITH  |  Overall Experience 
Rating:
5.0

The staff always kind with excellent service 🎊🥳

Felisha Tribitt-Varnado  |  Overall Experience 
Rating:
4.0

EVERYTHING WAS PRETTY GOOD I HAVE NOTHING BAD TO SAY ABOUT IT

Ronald Morris  |  Overall Experience 
Rating:
5.0

Can't remember the young lady that helped me. But she was very nice, patient, and very helpful.

Eric Garmon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DIANA VILLARREAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rochelle carter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lanya Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Mcgee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia Villa  |  Overall Experience 
Rating:
5.0

I have used other storage facilities and this honestly left nothing else to be desired outside of the prices. Thanks

JAMES HALL   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN ATTERBERRY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

henry jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charmyne Dubose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda Wells  |  First Impressions 
Rating:
2.0

Staff is so unprofessional

MATTIE TEAGUE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory Presley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Boxuan Jiao  |  Overall Experience 
Rating:
5.0

Everything good

michael mcconico  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO SEGURA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calayah McNeeley  |  First Impressions 
Rating:
3.0

Should be able to prorate when you leave early.

Robert Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie Afnan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laird Bowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eddie jackson  |  First Impressions 
Rating:
5.0

One of the best team of staff! Highly recommend

Andrea Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Snead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timmie Knowles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Miguel RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY WILSON  |  First Impressions 
Rating:
5.0

Everything was great. I will use uhaul again next year.

Michael Spencer  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cameron Werner  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Dana Pittman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyesha Lawrence  |  First Impressions 
Rating:
4.0

I think a discount program should be put in place after a certain amount of time renting the unit maybe every year a discount if you still have the unit

LAANGELA THOMPKINS  |  Overall Experience 
Rating:
3.0

They gave my reserved storage away on the first floor and put me on the 4th floor and the main freight elevator wasn’t working

Chardonney Curry  |  First Impressions 
Rating:
2.0

I was never told that the access hours wasn’t 24-7. I was unloading after moving all day. I started about 8.40p and was heavily delayed as there wasn’t enough carts or other equipment to move items upstairs where my unit was located; After finishing taking several loads up, I had been delayed further as the elevators were extremely slow. At the 10pm mark not realizing that the access changed, I went back to the elevator to go back down to get my last load and waited on the elevator for 15 minutes. I then called for assistance but no one ever responded. I walk down from 3rd floor through the stairs and the hallway was completely dark. I missed a step and fell. I got outside realizing I hadn’t lock my unit but upon trying to go up and close/lock my unit, I never could. I had to get up early the next morning and get there as soon as it open having concerns with my unit being open and needed to finishing unloading still needing to turn in my uhaul truck.

Heather Hawkins  |  First Impressions 
Rating:
3.0

Your luck was not provided for me with my unit

christ scott  |  First Impressions 
Rating:
5.0

The place is clean and convenient.

Donald Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHEWEE HUGHLEY  |  First Impressions 
Rating:
4.0

A bit pricey but overall good experience

MAHOGONEY HOPSON  |  First Impressions 
Rating:
5.0

Excellent and very helpful staff

Juan Dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonnisha Moore  |  Overall Experience 
Rating:
1.0

Hello, When I booked my storage reservation online it said I could get a month for free because I had rented a U-Haul a few weeks ago. The coupon applied fine. When I arrived at the storage place they charged me for it…. Plus they did not have any locks in stock so my storage is not even locked.

Irma Avila  |  First Impressions 
Rating:
4.0

Thank you

TRINA BILLINGS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lakesha Trotter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rose Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakesha Trotter  |  Online Move In 
Rating:
5.0

I’m upset cause you guys charged me for something twice

Eduardo Valdez  |  Overall Experience 
Rating:
1.0

My experience was horrible. I reserved the storage online, but when I got to the storage facility the employees were not helpful with giving me the correct storage. They gave me a storage that was occupied by someone else. (4648) I then retain another unit and informed them which unit it was. They never made the correction, so I was forced to pay $200 for a unit I never had and my unit was only $95 plus $10 for insurance. I informed the personal several times in person and by phone that the had me under the wrong unit. Everytime they said they'll correct it, but never did. So basically I was paying someone else storage bill. Then when I went to move out my storage they had the audacity to have a lock on it, but said my storage was listed as unoccupied, so if that's the case WHY DID THEY HAVE A LOCK ON TOP OF MY LOCK?? Smh. I will never use that particular Uhaul storage again (BRIDGEPORT)

Maria Woodard  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JASMINE DUNSTON  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JASMINE DUNSTON  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JASMINE DUNSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anika Kemps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brianna moser  |  First Impressions 
Rating:
5.0

The Custom Care Representative who closed out my account not only was she professional she was very attentive to my reasons for closing this account. One cannot put a price tag on great service and that is what I received from U-Haul. Thank you.

patricia mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Rodrigues  |  Overall Experience 
Rating:
2.0

Storage locker I was assigned had broken locking mechanism, found this AFTER we move stuff in and tried to lock it. Then, when we told manager we were assigned a new storage space that was smaller, and that had a large pillar which made it even smaller. She had told us it was the same size and it was not. Very unsatisfactory!

Anita OrlikoffAssocInc  |  First Impressions 
Rating:
3.0

The wait time was long. Some of the staff were helpful and others were rude. Definitely need more help.

DIANA VILLARREAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Dasilva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Dominguez  |  First Impressions 
Rating:
5.0

Good place to storage at

Darrel Jemison  |  First Impressions 
Rating:
5.0

Very helpful

Tammy Jackson  |  First Impressions 
Rating:
5.0

Very professional and friendly service. Always willing to help

Dynetta Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal Myers  |  First Impressions 
Rating:
2.0

It took hours to get the truck , then another hour to get the code for the key , then for the truck being 10 minutes late I was charged $61. Plus not a great experience and my storage had messed up and cancel so I couldn't even get my storage unit

Emily Henderson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Coatar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rashad Abdullah  |  Overall Experience 
Rating:
2.0

The move out date listed is incorrect. Storage was full of rat droppings. Attempted to bill me on a couple occasions after the move out date. I never received paperwork when I terminated the storage contract. I had a large storage unit and each time I asked to switch to a smaller unit I was told no other units were available.

Tony Jones  |  Overall Experience 
Rating:
5.0

THE PEOPLE THAT WORK HERE ARE VERY NICE AND VERY HELPFUL

Ronald Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OMAR ALVARADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pilar Alvadaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leticia moran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaina Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY WRIGHT  |  First Impressions 
Rating:
5.0

Great job. Got in and out quick. Very helpful.

Joseph Yarus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Bracken  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA SAMUELS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lazzaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davion Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA WINSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny williams  |  First Impressions 
Rating:
5.0

Great staff! Really work with you to get things done.

Gabriel Piemonte  |  Overall Experience 
Rating:
5.0

The staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.

Aleta Way  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sierra Brady  |  Overall Experience 
Rating:
5.0

I love the area very friendly customer service. Easy access to my storage with plenty space

Dynetta Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arnald Cowans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY GUZMAN ANUNASO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zimah Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRENE KNIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Lahey  |  Overall Experience 
Rating:
2.0

When I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.

elon Harvey  |  Overall Experience 
Rating:
3.0

I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit

CAMILLE MATHIS-JONES  |  First Impressions 
Rating:
1.0

I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could’ve been out 2 hours max so that’s why i rated 1 star.

Jalissa Shivers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheri Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Afnan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nelton Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Gerber  |  Overall Experience 
Rating:
2.0

There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.

Felicia Small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wonly Lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAMONA JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON HALE  |  Overall Experience 
Rating:
2.0

You got to be kidding me right!!! 😂

pamela mcdonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Lynn Lonergan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson  |  Overall Experience 
Rating:
5.0

Very good business experiences.

Nelton Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Frederick  |  Overall Experience 
Rating:
4.0

The person who assisted me (Kevin) was most helpful and informative.

Patricia Pitre  |  First Impressions 
Rating:
5.0

Helpful staff and a clean facility

jacob steffan  |  First Impressions 
Rating:
4.0

Wait time is bit bit extensive but I understand😊 Angel is Amazing *****+.

Tasha Jarrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia carter  |  Overall Experience 
Rating:
5.0

Perfect

TOMAS ORDONEZ TREJO  |  Overall Experience 
Rating:
5.0

24 hour access should be made for all customers paying at least $100 a month. Thank you.

lauren clark  |  Overall Experience 
Rating:
2.0

The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.

Brandon Acker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARIAH JORDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR RODRIGUEZ LAGUNES  |  First Impressions 
Rating:
4.0

The young lady was very perfectly well groomed and we'll mannered and helpful and kind

Imogene Lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Lynn Lonergan  |  First Impressions 
Rating:
4.0

There is a huge pole in the middle of my unit that takes a significant amount of space away from the area

Tiffany Robertson  |  First Impressions 
Rating:
5.0

The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.

Richard Johnson  |  First Impressions 
Rating:
5.0

Thank you to your helpful staff, especially Stephanie.

ANDREW KOWALCZUK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel Salmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dominic pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Hillock  |  Overall Experience 
Rating:
5.0

Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!

Christopher Garner  |  Overall Experience 
Rating:
4.0

I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.

Sharice Jakes  |  First Impressions 
Rating:
5.0

Staff here was always professional and went out of their way to be helpful.

DARRELL PAULS  |  Overall Experience 
Rating:
2.0

Just unprofessional. Bad communication.

randie roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brown  |  First Impressions 
Rating:
1.0

The manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.

Colleen Cashman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janay Dawkins  |  Overall Experience 
Rating:
5.0

The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.

Roland Garza  |  First Impressions 
Rating:
5.0

I've been at this location since it opened and have really enjoyed the team here for storage.

Nicholas Lindeke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Cleveland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yuyang Jiang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA WINSTON  |  First Impressions 
Rating:
2.0

There was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.

LaShauna Pinkston  |  First Impressions 
Rating:
5.0

Everything went smooth and was a quick process regarding storage space rental

aquarius leonard  |  First Impressions 
Rating:
5.0

I Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed

Gail Reed  |  Overall Experience 
Rating:
1.0

I was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund

Jennifer Adjei  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

andrenne knight  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

jOSE Avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer grimmett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique Smith  |  Overall Experience 
Rating:
2.0

I was severly overcharged and only told I would receive a partial refund by Angel the Manager.

darlene barnes  |  First Impressions 
Rating:
5.0

The staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she’s very good at multi tasking and she care about the customer and the customer’s needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I’ll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!

Ahtiona Coleman  |  Overall Experience 
Rating:
5.0

Thank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.

Jennifer Rizzo  |  Overall Experience 
Rating:
5.0

On this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 😀 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!😀

Judith Giles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonna Pryor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacey Foster  |  First Impressions 
Rating:
5.0

The staff was very patient and helpful and I would recommend them to my family member and friends.

Karen Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Kairo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Henriquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike Smith  |  First Impressions 
Rating:
5.0

Eddie was great

Katrina Steele  |  First Impressions 
Rating:
2.0

Rude and refused to refund any money after close out. Paid for the month only stayed 2days

Anthony Izzo  |  Overall Experience 
Rating:
4.0

Staff very pleasant. Allowed me to make small payments some months.

Gail McWilliams  |  Overall Experience 
Rating:
4.0

I do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.

Lorena Nellum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel Salmon  |  First Impressions 
Rating:
5.0

There’s a female manager there who always went above and beyond to assist me with all my facility needs.

CHUKWUEMEKA OKAFOR  |  Overall Experience 
Rating:
5.0

It is always a good experience at your locations. Thank you very much.

ROGELIO MUNOZ  |  Overall Experience 
Rating:
4.0

I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.

Supreme Scrubbs inc.  |  First Impressions 
Rating:
5.0

Great customer service

Ellis Williams  |  Overall Experience 
Rating:
5.0

I was very happy.

vernon evans  |  Overall Experience 
Rating:
1.0

The 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour

Sharon Cleveland  |  First Impressions 
Rating:
4.0

The location is very convenient. Staff was friendly and helpful.

margarita Higgs  |  Overall Experience 
Rating:
1.0

Absolutely terrible. I will be taking legal action very soon!

Tony Chaney  |  Overall Experience 
Rating:
1.0

I wasn’t told I needed an access key for after hours moved. I assumed since the truck was reserved in the evening, in the middle of my move I was locked out. my storage was open unlocked

Erica White  |  Overall Experience 
Rating:
4.0

Eddie has really good service

arnita Curtis  |  First Impressions 
Rating:
5.0

The staff was wonderful.

bessie tucker  |  First Impressions 
Rating:
5.0

Everyone at this location was helpful and nice.

Lavenia Bell  |  Overall Experience 
Rating:
5.0

Great customer service

Katherine Courtenay  |  First Impressions 
Rating:
5.0

N/A

NYZERA FLEMING  |  First Impressions 
Rating:
5.0

Linda went above and beyond to help very friendly

Donna Bracken  |  First Impressions 
Rating:
5.0

Everything was excellent from beginning to the end

natasha little  |  Overall Experience 
Rating:
5.0

I really enjoyed my experience with U-haul. I rented a trailer from MS to Chicago. When I arrived at the facility my storage was ready. And the staff was polite and helpful.

Mary Jones  |  Overall Experience 
Rating:
4.0

Very pleasant environment.

Gail McWilliams  |  First Impressions 
Rating:
3.0

I am only giving this place an average due to the building itself. Customer service was horrible starting with the average worker all the way up to the manager Angel. Would rather deal w/ another comp

Miranda Nixon  |  Overall Experience 
Rating:
1.0

The wait was horrible only one worker and she couldn't do it on her own.it was really bad

Ellis Williams  |  First Impressions 
Rating:
5.0

Overall great service.

thomas ramirez  |  Overall Experience 
Rating:
2.0

It was good service getting everything set up. Once I moved out of storage they over charged me 3 months. It was a huge hassle in getting my money refunded.

Elaine Carnithan  |  Overall Experience 
Rating:
5.0

The young lady who assisted me on my last day was so nice a helpful. She was very patient with the line she had all by herself. If I had to add anything to this place it would be more workers like her

Tanika Horton  |  Overall Experience 
Rating:
5.0

Very nice and straight to the point .

randie roberson  |  First Impressions 
Rating:
5.0

Excellent customer service & fast service

natasha little  |  First Impressions 
Rating:
5.0

Good job

David Scott  |  First Impressions 
Rating:
5.0

This UHaul facility was an excellent choice for my needs.The Manager Ms.Angel Lyles is one of the most competent hardworking person I’ve met in a while,excellent attitude,knowledgeable,helpful.

john downs  |  Overall Experience 
Rating:
5.0

The General Manager (Angel) was very helpful while she took care of several customers in record time. And the young lady (Taylor) that was working with her performed her duties well.

Mary Jones  |  First Impressions 
Rating:
5.0

Angel was very courteous, professional and friendly. Fast service and the building was very clean. Thank you!

Meekin Forte-Wilson  |  First Impressions 
Rating:
5.0

Everything was thoroughly explained...

sabeel el-bey  |  First Impressions 
Rating:
5.0

Service was above and beyond. I was very happy with how I was treated. I will definitely use their services again.

ADDIE CLOMAX  |  Overall Experience 
Rating:
5.0

I was glad to find out that we had one in our neighborhood. Everyone was very Friendly and Nice. Thank you for your Service.👌

Glenda Jordan  |  First Impressions 
Rating:
5.0

Thanks Angel &Beauty you two rockkkkkkk

ROBBIN MATTHEWS  |  Overall Experience 
Rating:
1.0

Hey so my stuff pictures of my kids my baseball cards and stuff I have on a kid I've been sick and I asked him I've been in and out of the hospital and when I called them they said they weren't going

mike rubio  |  Overall Experience 
Rating:
5.0

THERE WERE MOUSE DROPPINGS IN OUR STORAGE UNIT AND WE NEVER HAD MICE. ALL IN ALL, I APPRECIATE HAVING A PLACE TO STORE WITH SUCH KIND PEOPLE. VERY PROFESSIONAL. THANK YOU,

DEBRA PLADA  |  Overall Experience 
Rating:
4.0

Keep up the good work

Anthony Askew  |  Overall Experience 
Rating:
5.0

I was very pleased with this location The staff was awesome, so friendly helpful and KIND . I was so happy I had chosen that location . Thanks for having awesome staff

Lenora Green  |  Overall Experience 
Rating:
5.0

The onsite representative was professional and courteous, she went above and beyond my expectations. The facilities are clean, secure and well maintained.

Alonzo Durham  |  Reservation 
Rating:
2.0

Charged for cleaning in error after being told I was good to go upon returning the van.

Crystal Lampkin  |  Overall Experience 
Rating:
3.0

I moved out of the storage 8/16 and i got letter every week saying my rent is late. You all sh ou uld know when a person move in and out . That did feel good opening up letter saying you late.

shirley palmer  |  Overall Experience 
Rating:
4.0

Thank you.

Quiaria Ray  |  Overall Experience 
Rating:
1.0

Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.

olamide makinde  |  Reservation 
Rating:
5.0

We had movers who interacted with the staff. I never went to the facility but received several phone calls with updates on our boxes and our movers were able to pick up and return them on time easily.

Clare Day  |  Overall Experience 
Rating:
5.0

Everything nice, could use more employees on site

VICTORIA COWANS  |  Reservation 
Rating:
5.0

Great staff

RONALD COLE  |  Overall Experience 
Rating:
5.0

Thanks

dominique smith  |  Overall Experience 
Rating:
4.0

The only problem was. I check put 4/6/2018. But they are still calling for april and may bill.

Rob Brimmer  |  Overall Experience 
Rating:
5.0

I would definitely use your facility again .

Samuel Lewis  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top