Customer Reviews for U-Haul Moving & Storage Of Bremerton

Rating:

3.0

Improved waiting area. Staff excellent.

Rating:

5.0

All of the people at the bremerton u-haul did an excellent job to help my trip work out great both to and from my destination.

Rating:

5.0

The manager is very helpful, professional and knowledgeable! This was the best U-Haul experience I’ve ever had. Great work!

Rating:

5.0

I forget her name, but the associate was wonderful!

Rating:

4.0

I’m happy with the people who helped me check in and out. They’re polite, helpful and quick. I observed the vehicle was abused a little by prior renters and documented it on my precheck. As I was driving it I noticed it was a little rough but it’s a rental, so it comes with the territory. The windshield washer also needs work as it shoots washer fluid to the right of the vehicle and not the windshield. It only contacts the windshield when the vehicle is driving fast enough to cause the air to push the fluid on the windshield.

Rating:

5.0

I was told that my reservation was at 12 noon, got there an hour earlier and they had 3 dollies I think I could have come earlier, wished I was told Otherwise a great experience!!

Rating:

2.0

At the time of check out when I returned the truck she checked it in without going over the cost or asking me what payment method I wanted to use. She just put charges through with out discussing the price. I thought the charges were wrong it made the account she put it on go negative so I got charged fees. I think that U-HAUL should talk about charges before they charge your account.

Rating:

5.0

Thank you

Rating:

5.0

Even though, Katie was slammed with business, she greeted each and every customer with consideration, respect and a smile. She didn’t appear to be at all frazzled or stressed but rather, confident and organized! I will use this location again

Rating:

5.0

I have used this U Haul for over 10 years. They are always Great. This business is an asset to our community.

Rating:

4.0

The staff here was much friendlier and answered questions we had without acting like we were a burden. Much different experience than what we dealt with in idaho.

Rating:

5.0

It good as is

Rating:

3.0

If your not right on or above in the gas they charge like 70 for gas knowing damn well its like 10 bucks in gas that u were off by and then when you try to dispute it with them their customer service is rude and unwilling to basically even talk to the customer about it to resolve it. It's just their way or the highway

Rating:

5.0

Everything was great 😃

Rating:

5.0

Great service and great people

Rating:

3.0

Staff was not very informative, the person who helped us hook the trailer up to the truck was not communicative, trailer was dirty on the inside, and a few of the marker lights were burnt out.

Rating:

4.0

Somewhat well maintained. The truck I had DESPERATELY needs a wheel alignment and the brakes looked at.

Rating:

5.0

Everything was perfect

Rating:

5.0

We signed up to use the mobile app to check out and return the truck. It WAS NOT worth the effort. It was faster to go into the office and check out and return the vehicle. If you need to pick up and return your rental before/after working hours, this is a nice option, but have plenty of patience to deal with the app.

Rating:

4.0

Short staffed however young lady was on top of details and service . Trailer was dirty with fire pit debris in the box. Tire also old and separated from the inner core during transportation.

Rating:

5.0

Great service

Rating:

5.0

Last few rentals, gas has been lower than what is listed at truck check out. I go back in to show staff the recorded gas is incorrect. I'm not sure why they can't correct this right then but it appears they cant. So counter person says they will put it on notes. It's never in notes.

Rating:

5.0

Customer service was excellent. Workers were very helpful to make adjustments to our needs and they were easy to work with, both over the phone and in person. A huge thank you to everyone!

Rating:

3.0

Vehicle was parked so close I could barely get in, no walk Around the vehicle before we took it so we couldn’t list and previous damage. The truck smelled inside and was in very poor condition. Felt very unsafe to drive, steering was very loose like an old farm truck you have to turn back and Fourth constantly to go straight down the road.

Rating:

5.0

Nothing. Krystal was on point and friendly. The whole process was painless and straightforward.

Rating:

5.0

They saved me from getting the wrong location charge from the billing goof in Quilcene.

Rating:

4.0

make sure that the unit has no left over dirt and pine needles.

Rating:

5.0

The girl that helped me with my rental was awesome! 👌

Rating:

5.0

Thank you to Kitty, Becky, & Aryial! Y’all are wonderful people.

Rating:

5.0

Took over an hour to try and return trailer after office hours. App. Didn't work, couldn't get thru by phone. Will never attempt to return equipment after hours again. location staff was exceptional at equipment pickup.

Rating:

5.0

Everyone was very much to the point and help me to get in and out quickly.

Rating:

5.0

It. Would be nice to have partial day charges in addition to full day. I needed to add 4 hours to my reservation and I had to pay for 24.

Rating:

2.0

First truck they tried to rent me had a large crack going diagonally across windshield. Second truck mobile check in was using very old photos and did not reflect current condition, had to update every photo and description. Second truck had ripped seats, was muddy from previous renter, and had a layer of dust over everything.

Rating:

5.0

The service was great, and pickup and drop off were very smooth, but unfortunately my rental truck smelled strongly of cigarettes and was triggering my asthma. I would really appreciate if you could enact and enforce a no-smoking policy in your rentals.

Rating:

4.0

It's an awkward, hard-to-get-to location. However, personally, it is very near my home.

Rating:

5.0

Everything I touched on the trailer got me dirty. Other than that I had stellar service and experience.

Rating:

4.0

For my trailer hitch installation, the website estimated 50 minutes. It took closer to 2-1/2 hours. I'm glad staff at the store said before work started that it was a more complex installation, and would take longer than an hour.

Rating:

3.0

Make sure the customer understands how to drop the van off after hours

Rating:

3.0

While the physical location was average, the service was excellent. The installation took a 1/3 of the time that had been estimated, and the attention to detail was excellent.

Rating:

5.0

the girl was nice at pick up and return. would recommend

Rating:

5.0

Wasn’t the location I chose on the web site, which was very frustrating. Closest place available. Angered me to find this out the day before my website pickup date.

Rating:

5.0

This is my second time having work done at the Bremerton store, and each time has been a a wonderful experience for me. Becky is so friendly and was great at communicating the progress on my vehicle, and the service technician really knows what he's doing. I will share my experience with my friends and coworkers! George

Rating:

5.0

Becky and her team were great

Rating:

4.0

Last month I had to wash the exterior and interior of the van. This time the side back had a bent door that let a considerable amount of cold air in. The staff are efficient and knowledgeable.

Rating:

1.0

When I arrived to inspect the truck, the rear roll-up door was open. Upon closer inspection, I observed the moving blankets were out of their "holder" and were arranged to resemble a bed (I believe a transient/homeless person had used it as such.) There was a transient/homeless person on the property of the Uhaul center which I cannot fault Uhaul itself for. The moving dolly was missing from the back of the truck, which was inconsequential since I have my own. This does not really bother me, but I am recording it here in the case that Uhaul attempts to charge me for using their moving blankets, and missing dolly. I reserved a 15' truck, but received a 12' truck. When reserving the truck, it was indicated that a 15' was available (and it was not indicated that it would need to be substituted.) I was not reimbursed for having to use a truck of lesser length. During the truck pick-up process, the webpage timed out, which made it so I could not upload photos of mileage or gas tank level. I was subsequently charged 2 fees for gas. My biggest problem and disappointment was being over-charged for gas, assumingly based on the uhaul website timing out, and being over-charged for a truck of lesser length.

Rating:

5.0

Let me know sooner if I’m going g to have to switch pickup locations

Rating:

5.0

Everything went well. Thanks.

Rating:

3.0

Although the truck I rented looked like it had been through tough times, it managed my moves with no issues. I rented it for two days and completed my move in one. Thought it was going to be one trip move and ended with five, plus the return. As mentioned; the rented truck looked old, and dirty, and sounded like it was on its last journey however, it pulled through.

Rating:

4.0

Nothing great service

Rating:

4.0

Very easy to rent from. Friendly staff. But, please have paper towels or similar products readily available for customers to wipe down mirrors and windows on cold wet mornings.

Rating:

5.0

Love the Kitsap Way U-Haul!!!

Rating:

5.0

The staff in Bremerton very helpful

Rating:

4.0

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.

Rating:

5.0

Great Staff

Rating:

3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

Rating:

3.0

Access to unit sucked hours are hard to get your stuff

Rating:

3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Rating:

5.0

Good location

Rating:

5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Rating:

1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

Rating:

2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Rating:

1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

Rating:

2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Rating:

5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

Rating:

3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

Rating:

5.0

Great staff

Rating:

5.0

Very friendly and accommodating staff!

Rating:

3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Rating:

1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Rating:

3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

Rating:

5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Rating:

1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Rating:

4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Rating:

5.0

Great experience. Thanks

Rating:

4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

Rating:

2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.