Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, and prices. Very happy with the experience.
vanenzuela agueda
Rating:
5.0
Everything on the Arizona side was excellent, when it got to the Mississippi side of the process, things were not smooth at all.
Carl Keppler
Rating:
5.0
Customer did not leave a comment.
ALBALUZ GUILLEN
Rating:
4.0
Customer did not leave a comment.
calvin russell
Rating:
4.0
Customer did not leave a comment.
Randall Ricker
Rating:
1.0
My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.
CHARLES LYLE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danny Watkins
Rating:
5.0
I think i left my wallet there
Homar Mendoza
Rating:
2.0
No one walked out with me to the vehicle to inspect it.
I return with more then asked for in gas.
I return before the time at 9am due back at 1145am.
I was over charged twice.
I still have not got a final receipt but I been charged 75$ and the the agreement of 53$
Vehicle smelled like smoke windshield had cracks from previous.
Laurina Trinidad
Rating:
5.0
I talked to Kim and she helped me return the equipment fast and easy, thank you.
Jose C Gutierrez
Rating:
5.0
Friendly staff
TRACI BROWER
Rating:
2.0
Called and booked a 7am appointment a week in advance with mobile check in. Arrived at 6:50am and attempted to check in. Got a message saying that there was no inventory. Called support because the parking lot was full and was told that they didn't actually have any trucks avaliable for mobile check in and I'd have to come back 2.5hrs later. This caused me to lose access to half of the time I had my moving crew scheduled for (also hired through uHaul, but uHaul wouldn't help me reschedule movers) and I ended up not being able to complete my move. Will be finding a different place to rent from in the future.
Malcolm Thomas
Rating:
5.0
Friendly costumer service I really appreciate him for helping me alot
Joanne Chavez
Rating:
1.0
Don’t ever use Uhaul will make moving an even more stressful event. Nickel and dime you for everything. Will not have vehicle available and change the location several times. Drove to pick up and was promised vehicle would be available with app even if store is closed. Arrived and still of course they didn’t connect to app. Had to wait for store to open and they had our reservation completely wrong. Never actually communicated with local store always spoke with call center. Finally was able to let store know what happened and they could care less. Then charged me for an extra day because we had to wait 30 min for someone to check out return! So they are able to have check in time after when you are supposed to return to NICKEL and dime you. Save your money and time use Penske or Ryder.
Eddie Ramirez
Rating:
5.0
Customer did not leave a comment.
Mary Mora
Rating:
5.0
Customer did not leave a comment.
QUANILLA TOOMER
Rating:
5.0
Customer did not leave a comment.
Veronique White
Rating:
3.0
There was only one person helping customers. I understand that each person has a job description but employees should be cross trained to help out. Donovan was doing the utmost to ensure all customers needs were taken care of. The truck cab was a bit unclean.
GWENDOLYN HUNTER
Rating:
5.0
Customer did not leave a comment.
Luis Valdez
Rating:
5.0
They always bring up excellent customer service and the employees are nice and polite and the equipment in good condition
OSCAR MORALES
Rating:
5.0
Continue good work
joanne cota
Rating:
5.0
Customer did not leave a comment.
Kimberly Smith
Rating:
5.0
Customer did not leave a comment.
Charles Chambers
Rating:
5.0
Staff happy to assist you. Thanks!!!
Gregorio Navarro
Rating:
2.0
I am a 76 year old woman I rented a truck . I returned the truck on time . Everything was fine with the return. Recently I was charged over 500.00 dollars for a supposed cleaning fee. I can not afford this I think it extremely unreasonable. This charge will affect my ability to afford to pay bills buy food and pay rent . My rent is 500.00 and now I have an overdraft fee pluse your bill that leaves me 400. To make it. Would you do that to your Mom. Please reconsider this charge. Please
Denise Boyd
Rating:
5.0
Honestly the guy that help me when I got the truck made it very clear and was very respectful answered all the questions I had. The guy that helped me when I dropped it off was very nice and help me out a lot thanks to them boys.
Sergio Alvarez
Rating:
5.0
Customer did not leave a comment.
Daniel Maggio
Rating:
5.0
Customer did not leave a comment.
Reginald Swensen
Rating:
2.0
Were told the final receipt would be emailed never was. Didn't get my deposit back and was billed more. The truck was returned with full tank of gas.
The staff never answers their phone.
ericka silva
Rating:
3.0
I still haven't received my receipt and I rented this days ago.
So to improve. It would be nice to get my receipt..
Valerie Romero
Rating:
5.0
Customer did not leave a comment.
wayne HAWKINS
Rating:
5.0
Customer did not leave a comment.
Jack Herne
Rating:
4.0
Customer did not leave a comment.
Melinda Geere
Rating:
5.0
Everything was great thank you guys
Jason Fritch
Rating:
5.0
Customer did not leave a comment.
Robert Jenney
Rating:
5.0
Customer did not leave a comment.
Gregory Sullivan
Rating:
5.0
Excellent and quickly attended too 👏
JESUS SALCIDO
Rating:
1.0
The app was not really very helpful. Unable to upload and confusing. You idea but not yet there.
Janis Reid
Rating:
1.0
Just want them to service there rentals before renting
Melinda Shosie
Rating:
5.0
Customer did not leave a comment.
David Kessler
Rating:
5.0
Customer did not leave a comment.
Frank Helisek
Rating:
5.0
Customer did not leave a comment.
Bryan Langerud
Rating:
5.0
The gentleman that checked us out and back in was very cool. We will come back again
STEVEN SANCHEZ
Rating:
5.0
At drop off worker greeted is when we parked was friendly and good customer service.
lea kuchel
Rating:
5.0
Customer did not leave a comment.
Juan Rivera
Rating:
5.0
I had a very unfortunate series of events that delayed my returning the truck ontime. I misplaced my contact and they were unable to reach me. When I was finally able to return I explained the situation and was treated very congenial. I apologize for the inconvenience. But the supervisor and the gentleman who checked me in were very understanding.
Paul Dougherty
Rating:
4.0
Customer did not leave a comment.
Trenton Edgren
Rating:
4.0
Customer did not leave a comment.
John Reed
Rating:
5.0
Excellent services provided for Krystal. 👍
JUAN J Gonzalez
Rating:
1.0
Note - going into this location we had already had a poor experience from Uhaul. We rented a truck online only to get through the entire process and were told to pickup the key inside a closed business. We then had to go to the Bravo Park location. The staff at this location were friendly and helpful, but I was told that I could return the truck at a location near my house and was told to call Uhaul and let them know. When I called to "let them know", I was then told I could not drop off at any location near my house and should return it to the Airport Garage location. I explained that I would then be over mileage in the truck and she said she would add 30 miles to cover it. I agreed and we returned the truck by 5pm on Saturday. Today (Monday), I received the same phone call from two different individuals asking if I had returned the truck. I explained we dropped it off at the Airport Garage location and they said they would check us in. Now, I just received an additional bill stating that we were over in mileage and we dropped off at the wrong location. I am beyond frustrated.
ALAN HOBSON
Rating:
5.0
I did not receive my final bill via email as I was told I would. Could someone send that to me for my records please?
Therese Evans
Rating:
5.0
Customer did not leave a comment.
peter koskinen
Rating:
5.0
Customer did not leave a comment.
JEFFERY LANANE
Rating:
5.0
Customer did not leave a comment.
LOUIS THOMAS
Rating:
3.0
Have equipment that the customer ordered.
JOHN Robinson
Rating:
4.0
Customer did not leave a comment.
Donald Brown
Rating:
5.0
Customer did not leave a comment.
ANITA ONTIVEROS
Rating:
1.0
I will never choose U-hal again, U-hal charges extra money without any reason, even they provide the payment receipt, the custom service says they don't charge for that.
yao zou
Rating:
3.0
Breaks are bad on truck, and it starting signaling. Could have caused an accident, almost did. I returned Truck early for that reason.
ESTEBAN SOLIS
Rating:
5.0
Great customer service would definitely come back highly recommend 👍 👌 😀
Juan Valencia
Rating:
5.0
Customer did not leave a comment.
George VanderMeulen
Rating:
3.0
When I went to drive off it was mentioned to check condition of the trailer. In checking condition, they had pulled the wrong unit. They side it would be few minutes correct the paperwork. While I was waiting different workers came by and I flagged one down and he said oh yes, the paperwork was corrected. Two questions why didn't i they inspect the trailer before they give it to me and why would I have to flag someone down and wait additional 15 minutes form then to correct their error.
Gary Boukather
Rating:
5.0
The lady was very helpful knowledgeable.
DENNY SANDOVAL
Rating:
5.0
The young lady who attended to us was friendly and had awesome customer service. She explained everything that I needed to know as we went through the process. She explained the cost clearly and the time I could return the U-Haul truck. Returning the vehicle was with a different group, not as friendly as the morning crew but still theyb showed excellent customer service.
Cecilia Garcia
Rating:
4.0
Customer did not leave a comment.
Mike Cortez
Rating:
5.0
Customer did not leave a comment.
Roberto Leyva
Rating:
5.0
Customer did not leave a comment.
Kavere Louis
Rating:
5.0
Quick and easy! Great customer service.
Tristin Matrecito
Rating:
4.0
Customer did not leave a comment.
John Reed
Rating:
1.0
Customer did not leave a comment.
Carmen Murguia
|
Overall Experience
Rating:
5.0
We didn’t have the ramp on the truck but otherwise everything was great.
LeighAnn Sotomayor
Rating:
5.0
I liked the first use. Donovan helped with all my questions and concerns perfectly. The only downside is the TLC on the Box trunks are needed, tried putting gas into the Vehicle & it started leaking it out.
Robert Lewis
Rating:
5.0
Customer did not leave a comment.
Fransisco Pedraza
Rating:
5.0
Customer did not leave a comment.
Noelia Valenzuela
Rating:
5.0
Everything at the Benson location was excellent.
peggy pearson
Rating:
5.0
Customer did not leave a comment.
Cris Olivas
Rating:
5.0
Customer did not leave a comment.
Berman pharelus
Rating:
5.0
Customer did not leave a comment.
ANTHONY ROJAS
Rating:
5.0
Customer did not leave a comment.
Kimerley Dinh
Rating:
5.0
Customer did not leave a comment.
agustin robles
Rating:
5.0
Customer did not leave a comment.
Frank Helisek
Rating:
5.0
Both staff members were very helpful and friendly.
Jay Swint
Rating:
5.0
Customer did not leave a comment.
joel carreon
Rating:
5.0
Customer did not leave a comment.
NAIMAH MUSTAFA
Rating:
5.0
Great customer service!! Great team I love this location
Emilio Fragoso
Rating:
5.0
Customer did not leave a comment.
Richard Stapp
Rating:
5.0
The rep that handled delivering and picking up the box from my house was amazing and super communicative and nice to speak with. I believe her name was Danina? I have awful name recognition but I know it started with a D. Overall satisfied with my first time using u-box. :)
Kaitlyn Howard
Rating:
5.0
Customer did not leave a comment.
Terry Buswell
Rating:
3.0
I rented a pickup truck and car trailer, the trailer had faulty wiring. The employees thought it was the truck so I was given a box truck. The whole process took an hour and I left with a different vehicle that I didn’t reserve.
Kyle Helmke
Rating:
5.0
Everyone seem to be very professional and prompt. Couldn't complain
david henggeler
Rating:
1.0
I did not receive a statement when I first picked up the truck and when Indropped it off, The mileage reflected a usage of 800 miles on my part which is impossible.
Furthermore I had the truck for three days and and was billed for an entire week.
Scott Jeffery
Rating:
4.0
Overall we are satisfied with our rental process. However, the first store # 214 location where we were originally scheduled to pick up the U-Haul truck was not open at the time we were scheduled, we were waiting outside calling the phone numbers not one would pick and answer. I had to call UHaul Customer service to change location of our rental. At Benson Hwy & Ajo location the store associate are very professional and pleasant to us.
Rachel Reyes
Rating:
5.0
Nothing, excellent service by the young lady who assisted me. Thank you!
Susan Garcia
Rating:
5.0
Customer did not leave a comment.
Jesus Villa
Rating:
4.0
The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.
Richard West
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Canales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Skeel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY BURGESS
|
First Impressions
Rating:
5.0
Recommend for RV storage needs!
Mark Jamieson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frank Isham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard West
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara Castellano
|
First Impressions
Rating:
5.0
When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate
Tonya Slate
|
First Impressions
Rating:
2.0
When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….
Jessica McCain
|
Overall Experience
Rating:
2.0
The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.
JASON SMITH
|
Overall Experience
Rating:
3.0
Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.
Craig Baldwin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
roy knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE BUTTRAM
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tom DeLuca
|
Overall Experience
Rating:
5.0
Excellent customer service and very professional.
Edward Miller
|
Overall Experience
Rating:
5.0
Great customer service, flexible and understanding.
Edward Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EFRAIN ROMERO
|
First Impressions
Rating:
5.0
Very convenient and perfect for our needs.
CURTIS CLARK
|
Overall Experience
Rating:
3.0
Had a issue with assignment of a empty slot for my camper, but it worked out
Frank Isham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennisa Diaz
|
First Impressions
Rating:
1.0
Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment
Sarah Grossman
|
Overall Experience
Rating:
5.0
Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!
richard gomez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Johnson
|
First Impressions
Rating:
5.0
The facility is well maintained/always clean. Manager and staff are very courteous!