Customer Reviews for U-Haul Moving & Storage of Bravo Park

1,359 reviews

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Megan Elise 
Rating:
5.0

Customer did not leave a comment.

Amanda Meyer 
Rating:
5.0

Customer did not leave a comment.

David Cavano 
Rating:
5.0

Very good-service was excellent!

Debbie Peterson 
Rating:
5.0

Great Experience

john carolan 
Rating:
5.0

Very good

Jose Nido 
Rating:
5.0

Customer did not leave a comment.

Brian Harris 
Rating:
5.0

Customer did not leave a comment.

LUIS RASCON 
Rating:
5.0

Great service, and prices. Very happy with the experience.

vanenzuela agueda 
Rating:
5.0

Everything on the Arizona side was excellent, when it got to the Mississippi side of the process, things were not smooth at all.

Carl Keppler 
Rating:
5.0

Customer did not leave a comment.

ALBALUZ GUILLEN 
Rating:
4.0

Customer did not leave a comment.

calvin russell 
Rating:
4.0

Customer did not leave a comment.

Randall Ricker 
Rating:
1.0

My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.

CHARLES LYLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny Watkins 
Rating:
5.0

I think i left my wallet there

Homar Mendoza 
Rating:
2.0

No one walked out with me to the vehicle to inspect it. I return with more then asked for in gas. I return before the time at 9am due back at 1145am. I was over charged twice. I still have not got a final receipt but I been charged 75$ and the the agreement of 53$ Vehicle smelled like smoke windshield had cracks from previous.

Laurina Trinidad 
Rating:
5.0

I talked to Kim and she helped me return the equipment fast and easy, thank you.

Jose C Gutierrez 
Rating:
5.0

Friendly staff

TRACI BROWER 
Rating:
2.0

Called and booked a 7am appointment a week in advance with mobile check in. Arrived at 6:50am and attempted to check in. Got a message saying that there was no inventory. Called support because the parking lot was full and was told that they didn't actually have any trucks avaliable for mobile check in and I'd have to come back 2.5hrs later. This caused me to lose access to half of the time I had my moving crew scheduled for (also hired through uHaul, but uHaul wouldn't help me reschedule movers) and I ended up not being able to complete my move. Will be finding a different place to rent from in the future.

Malcolm Thomas 
Rating:
5.0

Friendly costumer service I really appreciate him for helping me alot

Joanne Chavez 
Rating:
1.0

Don’t ever use Uhaul will make moving an even more stressful event. Nickel and dime you for everything. Will not have vehicle available and change the location several times. Drove to pick up and was promised vehicle would be available with app even if store is closed. Arrived and still of course they didn’t connect to app. Had to wait for store to open and they had our reservation completely wrong. Never actually communicated with local store always spoke with call center. Finally was able to let store know what happened and they could care less. Then charged me for an extra day because we had to wait 30 min for someone to check out return! So they are able to have check in time after when you are supposed to return to NICKEL and dime you. Save your money and time use Penske or Ryder.

Eddie Ramirez 
Rating:
5.0

Customer did not leave a comment.

Mary Mora 
Rating:
5.0

Customer did not leave a comment.

QUANILLA TOOMER 
Rating:
5.0

Customer did not leave a comment.

Veronique White 
Rating:
3.0

There was only one person helping customers. I understand that each person has a job description but employees should be cross trained to help out. Donovan was doing the utmost to ensure all customers needs were taken care of. The truck cab was a bit unclean.

GWENDOLYN HUNTER 
Rating:
5.0

Customer did not leave a comment.

Luis Valdez 
Rating:
5.0

They always bring up excellent customer service and the employees are nice and polite and the equipment in good condition

OSCAR MORALES 
Rating:
5.0

Continue good work

joanne cota 
Rating:
5.0

Customer did not leave a comment.

Kimberly Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Chambers 
Rating:
5.0

Staff happy to assist you. Thanks!!!

Gregorio Navarro 
Rating:
2.0

I am a 76 year old woman I rented a truck . I returned the truck on time . Everything was fine with the return. Recently I was charged over 500.00 dollars for a supposed cleaning fee. I can not afford this I think it extremely unreasonable. This charge will affect my ability to afford to pay bills buy food and pay rent . My rent is 500.00 and now I have an overdraft fee pluse your bill that leaves me 400. To make it. Would you do that to your Mom. Please reconsider this charge. Please

Denise Boyd 
Rating:
5.0

Honestly the guy that help me when I got the truck made it very clear and was very respectful answered all the questions I had. The guy that helped me when I dropped it off was very nice and help me out a lot thanks to them boys.

Sergio Alvarez 
Rating:
5.0

Customer did not leave a comment.

Daniel Maggio 
Rating:
5.0

Customer did not leave a comment.

Reginald Swensen 
Rating:
2.0

Were told the final receipt would be emailed never was. Didn't get my deposit back and was billed more. The truck was returned with full tank of gas. The staff never answers their phone.

ericka silva 
Rating:
3.0

I still haven't received my receipt and I rented this days ago. So to improve. It would be nice to get my receipt..

Valerie Romero 
Rating:
5.0

Customer did not leave a comment.

wayne HAWKINS 
Rating:
5.0

Customer did not leave a comment.

Jack Herne 
Rating:
4.0

Customer did not leave a comment.

Melinda Geere 
Rating:
5.0

Everything was great thank you guys

Jason Fritch 
Rating:
5.0

Customer did not leave a comment.

Robert Jenney 
Rating:
5.0

Customer did not leave a comment.

Gregory Sullivan 
Rating:
5.0

Excellent and quickly attended too 👏

JESUS SALCIDO 
Rating:
1.0

The app was not really very helpful. Unable to upload and confusing. You idea but not yet there.

Janis Reid 
Rating:
1.0

Just want them to service there rentals before renting

Melinda Shosie 
Rating:
5.0

Customer did not leave a comment.

David Kessler 
Rating:
5.0

Customer did not leave a comment.

Frank Helisek 
Rating:
5.0

Customer did not leave a comment.

Bryan Langerud 
Rating:
5.0

The gentleman that checked us out and back in was very cool. We will come back again

STEVEN SANCHEZ 
Rating:
5.0

At drop off worker greeted is when we parked was friendly and good customer service.

lea kuchel 
Rating:
5.0

Customer did not leave a comment.

Juan Rivera 
Rating:
5.0

I had a very unfortunate series of events that delayed my returning the truck ontime. I misplaced my contact and they were unable to reach me. When I was finally able to return I explained the situation and was treated very congenial. I apologize for the inconvenience. But the supervisor and the gentleman who checked me in were very understanding.

Paul Dougherty 
Rating:
4.0

Customer did not leave a comment.

Trenton Edgren 
Rating:
4.0

Customer did not leave a comment.

John Reed 
Rating:
5.0

Excellent services provided for Krystal. 👍

JUAN J Gonzalez 
Rating:
1.0

Note - going into this location we had already had a poor experience from Uhaul. We rented a truck online only to get through the entire process and were told to pickup the key inside a closed business. We then had to go to the Bravo Park location. The staff at this location were friendly and helpful, but I was told that I could return the truck at a location near my house and was told to call Uhaul and let them know. When I called to "let them know", I was then told I could not drop off at any location near my house and should return it to the Airport Garage location. I explained that I would then be over mileage in the truck and she said she would add 30 miles to cover it. I agreed and we returned the truck by 5pm on Saturday. Today (Monday), I received the same phone call from two different individuals asking if I had returned the truck. I explained we dropped it off at the Airport Garage location and they said they would check us in. Now, I just received an additional bill stating that we were over in mileage and we dropped off at the wrong location. I am beyond frustrated.

ALAN HOBSON 
Rating:
5.0

I did not receive my final bill via email as I was told I would. Could someone send that to me for my records please?

Therese Evans 
Rating:
5.0

Customer did not leave a comment.

peter koskinen 
Rating:
5.0

Customer did not leave a comment.

JEFFERY LANANE 
Rating:
5.0

Customer did not leave a comment.

LOUIS THOMAS 
Rating:
3.0

Have equipment that the customer ordered.

JOHN Robinson 
Rating:
4.0

Customer did not leave a comment.

Donald Brown 
Rating:
5.0

Customer did not leave a comment.

ANITA ONTIVEROS 
Rating:
1.0

I will never choose U-hal again, U-hal charges extra money without any reason, even they provide the payment receipt, the custom service says they don't charge for that.

yao zou 
Rating:
3.0

Breaks are bad on truck, and it starting signaling. Could have caused an accident, almost did. I returned Truck early for that reason.

ESTEBAN SOLIS 
Rating:
5.0

Great customer service would definitely come back highly recommend 👍 👌 😀

Juan Valencia 
Rating:
5.0

Customer did not leave a comment.

George VanderMeulen 
Rating:
3.0

When I went to drive off it was mentioned to check condition of the trailer. In checking condition, they had pulled the wrong unit. They side it would be few minutes correct the paperwork. While I was waiting different workers came by and I flagged one down and he said oh yes, the paperwork was corrected. Two questions why didn't i they inspect the trailer before they give it to me and why would I have to flag someone down and wait additional 15 minutes form then to correct their error.

Gary Boukather 
Rating:
5.0

The lady was very helpful knowledgeable.

DENNY SANDOVAL 
Rating:
5.0

The young lady who attended to us was friendly and had awesome customer service. She explained everything that I needed to know as we went through the process. She explained the cost clearly and the time I could return the U-Haul truck. Returning the vehicle was with a different group, not as friendly as the morning crew but still theyb showed excellent customer service.

Cecilia Garcia 
Rating:
4.0

Customer did not leave a comment.

Mike Cortez 
Rating:
5.0

Customer did not leave a comment.

Roberto Leyva 
Rating:
5.0

Customer did not leave a comment.

Kavere Louis 
Rating:
5.0

Quick and easy! Great customer service.

Tristin Matrecito 
Rating:
4.0

Customer did not leave a comment.

John Reed 
Rating:
1.0

Customer did not leave a comment.

Carmen Murguia  |  Overall Experience 
Rating:
5.0

We didn’t have the ramp on the truck but otherwise everything was great.

LeighAnn Sotomayor 
Rating:
5.0

I liked the first use. Donovan helped with all my questions and concerns perfectly. The only downside is the TLC on the Box trunks are needed, tried putting gas into the Vehicle & it started leaking it out.

Robert Lewis 
Rating:
5.0

Customer did not leave a comment.

Fransisco Pedraza 
Rating:
5.0

Customer did not leave a comment.

Noelia Valenzuela 
Rating:
5.0

Everything at the Benson location was excellent.

peggy pearson 
Rating:
5.0

Customer did not leave a comment.

Cris Olivas 
Rating:
5.0

Customer did not leave a comment.

Berman pharelus 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROJAS 
Rating:
5.0

Customer did not leave a comment.

Kimerley Dinh 
Rating:
5.0

Customer did not leave a comment.

agustin robles 
Rating:
5.0

Customer did not leave a comment.

Frank Helisek 
Rating:
5.0

Both staff members were very helpful and friendly.

Jay Swint 
Rating:
5.0

Customer did not leave a comment.

joel carreon 
Rating:
5.0

Customer did not leave a comment.

NAIMAH MUSTAFA 
Rating:
5.0

Great customer service!! Great team I love this location

Emilio Fragoso 
Rating:
5.0

Customer did not leave a comment.

Richard Stapp 
Rating:
5.0

The rep that handled delivering and picking up the box from my house was amazing and super communicative and nice to speak with. I believe her name was Danina? I have awful name recognition but I know it started with a D. Overall satisfied with my first time using u-box. :)

Kaitlyn Howard 
Rating:
5.0

Customer did not leave a comment.

Terry Buswell 
Rating:
3.0

I rented a pickup truck and car trailer, the trailer had faulty wiring. The employees thought it was the truck so I was given a box truck. The whole process took an hour and I left with a different vehicle that I didn’t reserve.

Kyle Helmke 
Rating:
5.0

Everyone seem to be very professional and prompt. Couldn't complain

david henggeler 
Rating:
1.0

I did not receive a statement when I first picked up the truck and when Indropped it off, The mileage reflected a usage of 800 miles on my part which is impossible. Furthermore I had the truck for three days and and was billed for an entire week.

Scott Jeffery 
Rating:
4.0

Overall we are satisfied with our rental process. However, the first store # 214 location where we were originally scheduled to pick up the U-Haul truck was not open at the time we were scheduled, we were waiting outside calling the phone numbers not one would pick and answer. I had to call UHaul Customer service to change location of our rental. At Benson Hwy & Ajo location the store associate are very professional and pleasant to us.

Rachel Reyes 
Rating:
5.0

Nothing, excellent service by the young lady who assisted me. Thank you!

Susan Garcia 
Rating:
5.0

Customer did not leave a comment.

Jesus Villa 
Rating:
4.0

The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.

Richard West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Canales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Skeel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY BURGESS  |  First Impressions 
Rating:
5.0

Recommend for RV storage needs!

Mark Jamieson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Isham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard West  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Castellano  |  First Impressions 
Rating:
5.0

When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate

Tonya Slate  |  First Impressions 
Rating:
2.0

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Jessica McCain  |  Overall Experience 
Rating:
2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

JASON SMITH  |  Overall Experience 
Rating:
3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Craig Baldwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE BUTTRAM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom DeLuca  |  Overall Experience 
Rating:
5.0

Excellent customer service and very professional.

Edward Miller  |  Overall Experience 
Rating:
5.0

Great customer service, flexible and understanding.

Edward Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EFRAIN ROMERO  |  First Impressions 
Rating:
5.0

Very convenient and perfect for our needs.

CURTIS CLARK  |  Overall Experience 
Rating:
3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Frank Isham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennisa Diaz  |  First Impressions 
Rating:
1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah Grossman  |  Overall Experience 
Rating:
5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

richard gomez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Johnson  |  First Impressions 
Rating:
5.0

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAIT SIDWELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara Underwood  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top