Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When U-haul called me the day before to confirm my rental, they told me my original pick up location was only opened from 6am - 10am. My rental was for 11am and the lady on the phone told me it will be a mobile pick up. When I arrived to my original pick up location at 11:00am (62 Commerce St Barrie), I went on the u-haul app the start the pick up process, but I kept getting a prompt that said it wasn't set up. I then called u-haul and waited on hold for over 30 minutes and one person said the manager at the location forgot to set up my rental for mobile pick up and that the keys were inside the business that was closed. The call got cut and I had to call back when another man picked up and helped me right away. Told me to go to a different location in Barrie and gave me a $50 credit for all my troubles. This location on Dunlop street was no trouble and got my rental within 5 minutes.
I was grateful for the man on the phone for helping me after going through 3 different people, but I wish the pick up process would have been smoother as I wasted 2 hours just trying to pick up the rental.
Rita Amoroso
Rating:
5.0
Pickup and drop off process was handled quickly and efficiently. All U-Haul staff were efficient, polite and friendly making the overall experience excellent. I will definitely use and recommend this location in the future!! Well done!
FREDERICKL SHEPHERD
Rating:
2.0
CSR who helped me was unprofessional texting on her phone in front of me while it was my turn to be helped, and was also unfriendly and cold.
Michael Tamondong
Rating:
4.0
Inside the van bad smell, smell of food but overall ok. New vehicle smooth driving.
Wijesinghe Madawela
Rating:
3.0
One thing that we did notice, is that the person who checked us in, was a little difficult to understand, and was not the most friendly. She wasn't rude or anything like that, and did do her job, we just didn't get the " warm fuzzies" that might have made the experience a little better.
James Fisher
Rating:
1.0
Charged way too extra than mentioned while booking
Jaskanwar Singh
Rating:
4.0
Customer did not leave a comment.
Renee Johnson
Rating:
5.0
Customer did not leave a comment.
Hung Hoang
Rating:
1.0
I filled the entire tank of fuel but they charged me 172.47 for the fuel. I was lucky that I took photos of the full fuel tank after filling. I complained to Uhaul for that and Uhaul refunded my money. Same thing happened with my friend. He asked me to take pictures of the fuel tank and the cleaned truck because this location charged him even though he did everything he was suppose to do.
JANMEET DHALIWAL
Rating:
5.0
Customer did not leave a comment.
Joeden Arancillo
Rating:
4.0
Customer did not leave a comment.
WILLIAM HUMPHRIES
Rating:
5.0
Customer did not leave a comment.
VINOD SHAKYAVER
Rating:
5.0
Quick and helpful. No issues
wilson protacio
Rating:
5.0
Personnel came to the trailer, unhook it, and completed the sale without me doing a thing.
Dwight Richards
Rating:
5.0
⭐️ ⭐️⭐️⭐️⭐️
GURMANDEEP SINGH
Rating:
5.0
Customer did not leave a comment.
Amardip Singh
Rating:
4.0
Customer did not leave a comment.
jin lui
Rating:
5.0
The guy who came to attach the trailer with our car didn’t help in fixing the trailer hitch ball.
He said that is not my duty.
SilverLine Makeovers
Rating:
5.0
Customer did not leave a comment.
Samantha Betancur Lopez
Rating:
5.0
Customer did not leave a comment.
PUSHPINDERJITSIN MAHAL
Rating:
1.0
When somebody is picking up your equipment you have to provide the proper instructions. Your representatives are just having fun, gossips and talks with each other. They don’t give you proper information. I picked up a cargo van and they just told me the rental rates and ask for the estimate milage and got charged around 47$ and told me that the access usage i will be paid extra. When i returned they said there is a Distance charges extra and the fuel charges are extra and i only used 4km extra and they charged me 30$ for that. How scam this place is. They have only one community people when they don’t have answer to your questions. They start talking each other in their language. English is not mandatory there.
Ask everything and tell them to give you all in written. Otherwise you will be scammed for extra dollars.
Prabhjot Singh
Rating:
5.0
Customer did not leave a comment.
Steve Gatt
Rating:
5.0
Customer did not leave a comment.
Andre Clarke
Rating:
5.0
Customer did not leave a comment.
ARUN BHARANGAR
Rating:
3.0
Customer did not leave a comment.
KELLY landriault
Rating:
4.0
Customer did not leave a comment.
BELL BOLES
Rating:
5.0
Customer did not leave a comment.
Asif Ally
Rating:
5.0
Great customer service
Farzin Hakimi
Rating:
5.0
Customer did not leave a comment.
TOM CELEJ
Rating:
3.0
Truck steering has a serious problem, it’s dangerous to drive
The lights in the truck were burned and i had to use my phone’s flash light at night
There were cigarette ashes inside the cabin and the smell was horrible!!!
Tamir Malas
Rating:
2.0
Customer did not leave a comment.
ermine jackson
Rating:
3.0
Customer did not leave a comment.
Sumit Gandhi
Rating:
5.0
Customer did not leave a comment.
Justin Nicolini
Rating:
5.0
Customer did not leave a comment.
Akashdeep Singh
Rating:
5.0
Customer did not leave a comment.
Nisarg Patel
Rating:
5.0
Uhaul guy told me 71 dollar and it charged me 110 dollar
Saumil Shah
Rating:
5.0
Customer did not leave a comment.
Harman preet Singh
Rating:
1.0
Customer did not leave a comment.
Gurwinder Singh
Rating:
4.0
Customer did not leave a comment.
Charnpreet Singh
Rating:
1.0
You’re customer service Miss guide me. That’s why today I give you more money and waste my time.
Pardeep Singh
Rating:
5.0
Customer did not leave a comment.
harkirat harkirat
Rating:
5.0
Customer did not leave a comment.
HARDEEP SINGH
Rating:
5.0
Customer did not leave a comment.
Jason Richardson
Rating:
4.0
Little too expensive
Tejpartap Singh
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER PARDY
Rating:
5.0
Customer did not leave a comment.
jaskarandeep gill
Rating:
5.0
Keep up the great work
muhammad chaudhry
Rating:
4.0
Truck box was wet and dusty. I cleaned with broom. Previous customer should clean it not me. Thanks.
Hirdepaljit T
Rating:
1.0
Worst experience at this location. When I first got the truck they gave me the wrong gas and mileage, I had to have the guy that work there readjust that, good thing I notice or I would’ve have to pay more for the gas and mileage. Second the review light was broken and so was the gas cap which I had told the guy the did the walk around with us when checking the truck and now their trying to charge me $89 for damages which was already there, I will never be going back to this location to rent a truck EVER!!!!
julia ross
Rating:
2.0
Fill up the tank to full, it’s easier for customer to hit the road and return the vehicle with correct fuel at the end. How am I suppose to fill tank to little over quarter?
Sukhrajjit Sran
Rating:
4.0
Customer did not leave a comment.
Maninder Singh
Rating:
5.0
Very good 👌👌👌👌👌👌👌
Gurpreet Gill
Rating:
4.0
The vehicle (10 foot) was very dirty, this made the circle check difficult, it was a very sunny day, which made it difficult to see out the windshield and mirrors, I had to clean them myself,
Also I made an error in booking, I booked to drop off the vehicle where I picked it up, before I realized that I missed the SMALL print advising of the mileage charge, I was told I could not cancel the order and rebook without calling Head office but was also told they probably won't answerer as they are always busy, I tried calling and yes I could not talk to anyone. Lastly I received the vehicle a 7/8 full tank since I have no Idea what the tank holds I ended up leaving it Full with no compensation.
So in conclusion I paid extra for gas, twice as much for mileage, cleaned some of the the vehicle, and had to drive a vehicle that the passenger side mirror was limited to one or positions and the driver seat could not be moved forward or back.
The staff were efficient and friendly but were not surprised that I had made the mileage mistake and I really didn't feel they were interested in helping with this and with the extra gas, it was sorry to bad no refund, Leaving the gas tank at 7/8 clearly causes most people to just fill it and take the loss.
Allan Grenier
Rating:
5.0
loved it thankyou
Chetan Gupta
Rating:
4.0
Customer did not leave a comment.
Sameer Krishan
Rating:
5.0
Customer did not leave a comment.
Mandeep Dhaliwal
Rating:
3.0
Could have cleaned the ice and snow off of the windshield for a customer. Not sure why the customer has to. Instead I had to scrap ice myself. The vehicle should be ready
Paul Coady
Rating:
5.0
Customer did not leave a comment.
BALJITSINGH SIDHU
Rating:
4.0
Customer service can be better. I had to go back and forth for keys. Inside employee said outside guys have it, the outside employee said inside have the key. I was going back and forth. Customer service was shit compared to other stores I have visited.
Harmandeep Grewal
Rating:
5.0
Customer did not leave a comment.
Dwight Richards
Rating:
5.0
The return process/website via text message link, after hours at night don't work. Dark pictures are a fail and the website just creashes and don't event tell the user the issue. Please implement a well lit area. Thank You.
KASHIF IQBAL
Rating:
1.0
I have the pics of the gas before and after how do I email them to u
james Halladay
Rating:
5.0
Let people know the return process
MD Iqbal
Rating:
1.0
The guy working for PTI ,inspection . Did not perform well . Even he didn't open the door to look . I told him that there is an trolly leg that's I don't want . Then he take off .
The lady ar counter working good.
Avtar Dhaliwal
Rating:
4.0
Inspect wiring for brake lights and find a way to test them on various vehicles. The last trailer would randomly indicate it’s not plugged in.
Asif Sattaur
Rating:
5.0
Appreciated the help hooking up the trailer I rented from my car, and then, removing it when I arrived to drop it off.
Adrianne Czeizler
Rating:
5.0
Nothing,
Staffs were very professional and accommodating. I needed a truck last minute and she delivered. Very much appreciated!!!!!!!
KENNETH DUNKLEY
Rating:
3.0
Everything was good overall, but I asked that the payment that was supposed to be made after the return of the truck not be made with the card on file and that I would come the next day to make the payment in person . I was that it wouldn’t be an issue as long as I came the next day before closing and despite that the payment was made the same day.
Vinay Sharma
Rating:
4.0
The Gate on the trailer was damaged. I could not release it to load and unload my cargo. This made things very difficult. I have been renting here and these trailers for years . I should not have to pay for this when the trailer was not usable.
Zac Ragoonath
Rating:
5.0
Very helpful quick response attended me right away drop off was quick and easy thanks guys keep up the good service 👍
kay Lokram
Rating:
4.0
The girl who served me she has awsome customer skills I forgot to ask her name but she was very polite and ready to help
ELVIS NELSON
Rating:
5.0
Customer did not leave a comment.
Franco Perin
Rating:
4.0
N/A
andre Jarrett
Rating:
4.0
The mechanic that did my hitch installation was a pleasure to be around and gave me exceptional service. Bless that man.
Aleem Beckford
Rating:
3.0
Left rear indicator light was out(very dangerous) Van was filthy inside and out. Garbage still in van. There was no review with me just said here’s your van and left.
steven sadler
Rating:
2.0
I rented a 20ft truck and it was a very bad experience from beginning to end. This place is usually good but they are getting very unprofessional but some workers were trying to help.
Douglas Alvarenga
Rating:
2.0
The truck was filthy in the cab and the engine was loud with a lot of sounds as I was driving.
David Linton Linton
Rating:
5.0
Customer did not leave a comment.
Jose Leyton
Rating:
5.0
Customer did not leave a comment.
ASHOK DHAND
Rating:
5.0
Check your truck engine.. Maintenance is due!!
Akinwumi Akinjole
Rating:
5.0
Prices that are shown , prices that are displayed are totally different and higher. Still the service is the best!
Rallis Thaker
Rating:
1.0
I have had a extremely poor experience with Uhaul for the hitch installation.
So purchased the hitch and book an online installation at 411 Main St N Brampton store.
Your website allowed me to book for 5 pm evening on 3rd of Feb(Saturday). on 31st Jan 2023, I called uHaul cust care for some info and they told me that you do not do the hitch installion that late in evening(So why the website allowed to me to book and why am I getting this info no) anyways, he then booked me at the same place for 2nd Feb 2024 at 3pm.
on 1st Feb 2024, I called the store to check if they have the updated reservation details or not and they told me that they do not do the hitch installation for BMW's.
At this stage I was very frustrated and donot know what to do next.
if you guys cannot do it properly, I request to kindly stop doing it so that customers does not face such situations.
Anyways, I connected with the customer care again and they told me it can be done in missisuaga and booked me at 8am on 2nd Feb 2024
I need to get the hilch from brampton store and then go to missisuaga to get it installed.
not sure if they will be doing it or sending me back.
In all these process, I lost a lot of time and money. I work as a it consultant and I have to take time off my job to get this all done.
I am very unsatisfied with my overall experience.
Sachin Jindal
Rating:
5.0
Customer did not leave a comment.
Mandeep Singh Burm
Rating:
5.0
Customer did not leave a comment.
Mohit Kumar
Rating:
5.0
Customer did not leave a comment.
RAHUL BHATIA
Rating:
5.0
Customer did not leave a comment.
Gurvinder Singh
Rating:
5.0
I had a problem with the fuel situation and u-haul delt with the problem promptly and with my best interest. Thank you U-Haul.
Stephen Post
Rating:
5.0
Customer did not leave a comment.
HERMANN AUERSWALD
Rating:
3.0
The UHaul App never works for me. Time to get it fixed so clients can use it properly for check out and in.
Alison Stemp
Rating:
1.0
We came at 830 pm to pick the car... no place to take it out as everything was blocked by the uhauls which people returned.... No one after 5 on Sunday to assist.... so many people were stuck by not able to move their vehicles...went this morning again and picked my car....Horrible management...
AJAY GUPTA
Rating:
5.0
Customer did not leave a comment.
Japdeep Singh
Rating:
3.0
Customer did not leave a comment.
Tomi Kuponiyi
Rating:
4.0
I did all the check in and everything online in my uhaul account. I even uploaded my driving license online. However when i went to the location to pickup the uhaul they couldn’t fond any information about my license which was weird. Apart from that the rest of the process was very smooth
GURRAJ SIDHU
Rating:
5.0
A+ experience
Pavlos Giftopoulos
Rating:
4.0
Customer did not leave a comment.
DAVID RHONE
Rating:
3.0
almost $170 for 8 hours. it should be for all day or minimum 12hrs
harsimran bajwa
Rating:
5.0
Everything is good but I can't get my money back I am waiting for last 5 hours it was taken as deposit from my account
Hipsal Patel
Rating:
5.0
Customer did not leave a comment.
FIRQAN SHILLINGFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIRBRAN SMITH
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
PATRICK TAI POW
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberlee Smith
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Susan Franklyn
|
Overall Experience
Rating:
2.0
Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.
Robert Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Stephen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine McCallen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hemraj mudhoo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Oran Barriffe
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Antony Drossos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cristian gonzalez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Blair Spence
|
First Impressions
Rating:
4.0
I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem
Karen White
|
Overall Experience
Rating:
1.0
This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.
Andrea Stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INGRIDR GENTLES
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kieran John Coburn
|
Overall Experience
Rating:
3.0
We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.
RSD HOLDINGS INC.
|
Overall Experience
Rating:
1.0
Long waits, terrible customer service, way overpriced
Kieran John Coburn
|
First Impressions
Rating:
5.0
Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.
keshan bissoon
|
Overall Experience
Rating:
5.0
Great service
Sherwin Estaphane
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARON INKSTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oraen Martin
|
First Impressions
Rating:
4.0
While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry.
I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.
Catherine McCallen
|
First Impressions
Rating:
2.0
Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good.
steep stairs to go to units they need to make better access for people that can't go on stairs.
I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.
Sandra Faria
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARANJIT SINGH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charmane Collins
|
Overall Experience
Rating:
1.0
Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp.
Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.
Jill Bath
|
First Impressions
Rating:
1.0
You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company
Robyn Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Winsome Wlliamson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ankur kumar
|
Overall Experience
Rating:
1.0
The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp.
I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything.
I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait
Laverne McGarrell
|
Overall Experience
Rating:
1.0
My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.
Michael Stephens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Fargey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mauricio Gonzalez
|
First Impressions
Rating:
5.0
Awesome.
GALO VILLAMAR
|
Overall Experience
Rating:
2.0
Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.
RANDYL CARON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Tsakiris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Poulin
|
Overall Experience
Rating:
1.0
I'll never again rent from here and I won't recommend it to my friends.
Chelsea Ogemah
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert Poulin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JUDYA MUNROE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arevazhagan Tharmaratnam
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Breanna Tatchell
|
Overall Experience
Rating:
4.0
Not enough desk clerks. Too long lineups to get service.
Madison Lavery
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Viqar Khan
|
Overall Experience
Rating:
5.0
The front desk costumer service was awesome .
Thanks
Karam
karam abdoul rahman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSIE SWALE JENNELE POONIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bright Appiah Owusu
|
First Impressions
Rating:
2.0
Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.
dennis joliffe
|
Overall Experience
Rating:
4.0
Thank you Madhu for offering me free month service for rental of storage
Bhavna Thakkar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANELLE HENRY
|
Overall Experience
Rating:
2.0
Lighting was terrible especially where upper units were located.
Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code.
My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.
DEANNA meloche-WEBB
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blair Bentley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIYANA SHELON HANSON
|
First Impressions
Rating:
5.0
Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.
Gurpreet Brar
|
Overall Experience
Rating:
5.0
In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊
Golda Kennedy
|
Overall Experience
Rating:
1.0
I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.
cheryl jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LLOYD SMITHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele Cameron
|
Overall Experience
Rating:
4.0
Was a helpful storage space between moves
Elisabeth De haan
|
Overall Experience
Rating:
3.0
Overall ok
Cara Blackman
|
Overall Experience
Rating:
4.0
A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.
Abhinav Kalsi
|
Overall Experience
Rating:
1.0
Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.
sheik,fardhin,rizwan farreedun
|
First Impressions
Rating:
5.0
Excellent friendly staff
atinder ghara
|
Overall Experience
Rating:
5.0
Great ladies working in the office. Would like to see it more multi cultural.
Joan Aiken
|
Overall Experience
Rating:
4.0
ceiling not high enough
ronald leung
|
Reservation
Rating:
3.0
None
terry, ann adamo
|
Overall Experience
Rating:
5.0
We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.
raymond Casavant
|
Overall Experience
Rating:
1.0
Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359
SWANDJAJATI, SYLVIA TANUDJAJA
|
Reservation
Rating:
3.0
I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.
LynneMarie twambley
|
Reservation
Rating:
2.0
No attention to customer service
AREWINER PURBA
|
Reservation
Rating:
4.0
Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.