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Michael SCustomer Reviews for U-Haul Moving & Storage of Bradenton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from this u-haul many times. This time there was a nail in the rear tire when I picked the veh up. I didn't see the nail, but there tech was putting air in that tire when I picked the veh up. I went back to that location a few hours later to show them the nail and explain my concern about possibly having a flat while I was using the truck. I had driven only 7 miles since I picked the veh up. The girls at the counter refused to change the veh out and insisted if things went south I'd have to call the road service people. HERE'S MY ISSUE: I understood that your crew check is supposed to check out each vehicle before sending them again out after each rental. In this case the team KNEW the left rear tire was low...and they never checked to see if there was anything in the tire???
Gerard BShould get credit for early return
Anthony KExtremely helpful and courteous staff!
Terry SVery efficient operation from front desk to outside workers.
JEFF GAlways fast and great service!
Ben HIt was so easy to use. Nothing on my end for improvement
Craig YVery good service in the office and the lot folks too. Nicholas was very helpfull with a small problem with my trailer ball.
CHARLIE HGive Jose a raise. He was exceptional in the return process at being attentive to my needs, having a positive attitude, and overall ensuring I had a positive experience. You need more people like him.
Robert LNice people only work for you. They are well trained.
Barbara BEverything went as planned and Happy with the hitch and way it fits
David BJose was very helpful. He was fun to work with.
Doug HOnly trouble we had was the return check in. Price was good 👍
Barbara RFriendly and professional.
DIANE RAwesome experience , fast in and out. Very nice and professional Thanks Joe
joseph DUnit was not size I paid for. It had four large post in it. Made it harder to store my stuff. Post also covered in some type of insulation, all over my stuff, going to have to throughly clean everything.
Donald M | Overall ExperienceGood experience with staff.
CINDI BJose was great!!
Diana YSimple process. Almost new equipment. But moving is still no fun…
Jonathan AWell run location with very nice people! Very efficient and things run smoothly. Great experience!
PEARCEW SExceptional no waiting for service. Very pleasant and professional staff. A fast hook up and easy return. Thanks
Martin GThe truck was actually missing the right windshield wiper, but no one cared. Good thing it didn't rain. Also, I had originally planned for a Thursday pick up and was quoted .99 cents per Mille, but changing it to a Friday pi c k up jumped it up to 1.19 per mile which seems high.It wasn't driven on Sunday, merely unloaded and was driven back Monday but the weekend "rate" still applied. Seems bogus to up the mileage rate just because you can
Andrew SSomeone should at least go over the operation of the truck with you, and inspection for condition. Might as well just have a vending machine dispense the keys to the truck and you can do everything else from your phone. Love Apps, Not !
Joseph SI had a trailer wiring harness installed. When I ordered it, I was told that it would be several weeks before they would have the harness to install and would call me when it arrived. About 10 days later I received a call, asking me why I had not come in to have the harness installed. I pointed out that they had never called me. I was told that if I came in right away, they could install it. I arrived about 20 minutes later and then sat around for an hour while the technician (who had no help) did other things. Finally, needing to go to another appointment, I left without the harness. Before leaving, I made an appointment for 1:00 to return for the installation. Arriving at the appointed time, I sat around for another couple of hours before the technician could get to my project. So, apparently, an appointment means nothing at this location. The technician who did the work was wonderful, helpful and polite, but seemed to lack support and coordination from the front office, composed of 3 young women, one of whom spent the entire time I was there coloring in a coloring book. The office girl also quoted me a price that was $50 less than the final price because she didn't do her research. Although the technician was great, and I did, ultimately, get a wiring harness, having the knowledge that I do now, I would have taken my business to one of the other suppliers that I contacted.
PETER WI had the most wonderful day order there who take care of my needs that day when the other location of uhaul did not have the key to the cargo van! I was super upset, and it was urgent that day. I got turned around to go another location further my liking.
Chassity CI arrived a few minutes before they close the office. They jumped all over the truck cleaning it making sure it was good to go the mileage was right and no additional damage. Very efficient
kevin JNot this locations fault, but at no time during online rental, or stopping at Pompano Beach location for car tow inspection, was I told that once Uhaul connects the car tow to the truck I am not allowed to disconnect the tow. So I had to leave my car, drive 15 miles to home and load, then 15 miles back to connect car tow. Originally I had booked truck and tow half the distance away, but that location was changed by text 2 days before. Just inconvenient.
MATTHEW BStaff was friendly and helpful. Our experience was exactly as we expected.
Peter CGreat customer service wonderful team very pleasant and everything went smoothly. Thank you so much. Look forward to using you again. Thank you.
GEORGE FThey got me in and out quickly. The vehicle was it top shape and price very reasonable.
Christopher TTrailer had broken glass in it, found out when I cut my finger, very minor cut, no big deal. Worker that attached trailer I found to have a somewhat bad attitude, maybe just having a bad day. Otherwise all good, counter help was friendly and professional.
Jon HVery friendly and helpful!
Deborah PKeeping doing what you're doing 👌
Robert TTruck surprised me that in this day and age the truck didn't have cruise control. The truck drivers door lets wind come in and it was so load on i couldn't hear anything but wind for 1100 miles.
Michael BGive better rates for rental trucks and the app kept freezing up when trying to return truck for checking out.
Takisha GBetter parking area
Tina MAs usual everything was perfect. Truck was ready to go. I can't say it enough, the team there is top notch, professional, polite, and friendly. Great Job !!!!
Paul GI don't know
steven hBe honest. All we ask.
Mark GAccess and parking are limited....no place to park while doing business.
Anthony CCustomer service was exceptional Luna was very pleasant and professional.
WAYNE JGreat service. The team did a fantastic job. Thanks to all.
Tom DThey made everything simple, didn't even have to get out of my truck When I returned it.
tom fEverything was A1
willie SEverything was great and everyone was always helpful if you needed ssd's something
Lewis P | Overall ExperienceYes
Omar SThe same bout location was excellent Service
Jose Rexcellent customer service, very friendly
Thomas FAlways great service!!! Very polite and professional.
Angel RCharged me more than what was said
Tevin Bquick and painless
Martin CBEST SERVICE I HAVE RECIEVED EVER ANYWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
wally dThe whole team was awesome and helped my moving experience go smooth. Thank you
Cynthia E | First Impressionseverything perfect
Nelson VEven though they were extremely busy they still made time check me out.
Armando HNothing really. The experience went as expected. The process was simple and I would use them again, for sure.
ANTONIO ANo improvement necessary friendly helpful well organized. Parking area congested from being so busy but something customers going out entrance blocking incoming traffic no fault of U-Haul employees. Good experience when in need will use this site Again….
Roger HIm pi$$ed off at the original U Haul office I went to and placed the reservations with on Seminole Blvd in Seminole FL. I specifically asked to pick up the trailer at 10:00am at THAT location and was assured that was the case. The next day I get notice my trailer is only available after 4:00pm and a location 35 miles away!! Then Uhaul charged me $450 for for two days for a trailer that normally cost $30/day. NEVER AGAIN!
JAY AGREAT SMOOTH, QUICK, EXPERIENCE. TRAILER HANDLED GREAT FROM FLORIDA TO MICHIGAN !
WILLIAM BEverything was clean except for my unit when I arrived. I swept it out and got to work unloading the truck and packing the unit. With that said, I think the unit had just come open that day so it would be understandable that staff may not have been able to sweep it out. On a different note, at times there seemed to be people lingering around that had no interest or very little interest in unloading a truck or pulling items out of storage. The units security measures are great, but may need a live person stopping by the facility more on Saturdays.
Nathan P | First ImpressionsI'm satisfied with the I don t after to worried about my united being broken into so that,s why I can trust my belonging,s to be there everyone treats me with respect and I love friendly people God bless all of you
Beulah W | First ImpressionsThe lady that helps you get started at the storage was a excellent lady to deal with
Loretta M | First ImpressionsGreat experience
vito t | Overall ExperienceEvery one was great! 😎‼️
Michael C | First ImpressionsThe staff was always helpful and friendly and my unit was always cool and rodent free
Peggy P | Overall ExperienceEveryone very helpful!
Charmaine W | Overall ExperienceOne of your workers left a hitch in back of my car when I was in my storage unit. When I went to pull out I didn’t see the low hitch and my rear bumper hit it and sustained damage.
jim s | Overall ExperienceIt's all good to me no problem thank you for letting me put my stuff there
Louis L | Overall ExperienceI have no wrongfull words to say
Louis L | First ImpressionsIt would really help if there were not pods always blocking the loading and unloading zone. The guys would get on us about where we parked but there was insufficient space to load with the need to use one lane for the forklift and so many pids in the way to we couldn't double up one car in front if if other in the 2 remaining parking spots. They were rude about too even though we had one person available to move the cars around if necessary. They need to move pods earlier or later or change the access hours if they need to work in that area and not want to have customers around.
Michelle R | Overall ExperienceDry, clean, secure and convenient! Great monthly rate! Highly recommend!
Diane M | Overall ExperienceGreat customer service! Very friendly
JOSESINA G | First ImpressionsI work a lot at night, need access to midnight
Hobie H | First ImpressionsThe Staff took care of everything. They were very polite and friendly. I have recommended the place to some friends. Thank you
Roger C | Overall ExperienceHe was very nice did most everything by phone got auto pay all set up as well
Camille S | First ImpressionsMy overall rating is below average due to the fact that I have been charged the monthly fee when it was supposed to have been part of the promotional first month free offer. I spoke to the front desk at Uhaul and they said it might drop off but the charge is still there.
Kristina G | Online Move InYour Team was great to deal with….thanks for your help
Timothy R | Overall ExperienceMontreese was wonderful and also another worker that was helping her the day I was last there. I had a piano that had been in my family for over 55 year stored there. It had been in storage for almost a year and I had to make a hard choice to have a junk removal company to take it away. I tried to sell it and then give it away but no one wanted it. I have no place to put it and I am not sure when I will be able to buy my house. I was absolutely heart broken!!!!!!! Montreese told me to call off the junk company because she could find someone that needed her and she would go to a good home. Long story short...SHE DID!!!!!! I burst into tears and gave Montreese a big hug!!! I told her I played that piano since I was a little girl with my mom and aunt Korine!!!! Both have passed on. So sending the piano to a junk yard crushed me!! But thanks to Montreese...that was not the case. I got a call on my way home that day from Montreese's friend that got the piano...She thanked me for it and said "Now I can teach my little girl to play". Again I burst into tears!!!! I spoke with Montreese and she said that "they can't get that little girl off the piano!!" So thank you for this experience!!! I know my piano that is so precious to me has a great home for the rest of her years!!!!!
Maria P | Overall ExperienceOn our move in date, we were coming from a disaster zone in Fort Myers. We chose the option to self checkin and reserved our unit but this option was not available when we arrived. It took the lady over an hour to get us checked in which made us 30 minutes late dropping off our moving truck to a location 10 minutes away. I had already put all of our info in including my credit card info but the lady could not find our information. THE INSULATION!!!! We just moved out yesterday and the amount of insulation and fiberglass all over our belongings was unbearable to the point that we actually have itchy rashes from it! We have to clean every single item that was in that unit, and on top of that had rodent damage to boxes and bags that had NO food in them. Uhual probably won’t refund us anything for this damage and they also didn’t prorate us for this month so we paid $140 for 5 days of the month to remove damaged and completely dirty belongings. Definitely would NOT recommend to anyone.
Emily Q | Overall Experienceone location a dolly in another. Then in the midst of EVERYTHING my wallet was stolen along with my id. Then I couldn't rent or drop off equipment (storage locker please keep in mind at time I had a RENTED UHAUL TRUCK FULL) without current id. JUST ridiculous
David M | First ImpressionsWe had our storage unit for 3 months while we looked for a permanent home. After a month they decide to lock us out of our unit cause we used 2 locks that are NOT approved locks (They appove only a round lock which they sell) they NEVER said anything about needing a specific lock at time of rental..NO ONE SAID ANYTHING. During the short time there both our $3000 each plush mattresses and box springs along with multiple other items were completely ruined and destroyed by rodent droppings, urine and chewing. When we brought it to the attention of the staff they told us that they knew they had a real bad rodent problem but it had been taken care of by a professional company they acquired and there were other customers with the same damage as ours and we would also have no problem being reimbursed for our damaged property as well and told us to just call a number they gave us (probably just to get us out the door) and our damaged property would be taken care of and of course you guessed it their answer was NOPE it is our problem. NEVER AGAIN WILL I USE THIS STORAGE FACILITY..NEVER AGAIN...Beware
Timothy S | Overall ExperienceAlthough this storage facility was a county over, I was so impressed by the cleanliness, and professionalism of ALL staff. The moving equipment available as a courtesy was unexpected and made the moving task so much easier. I wish this place was closer to my area. Thank you for not taking advantage of the many who were displaced by Hurricane Ian.
Diane T | Overall ExperienceVery nice friendly, professional, experienced people, will highly recommend U Haul to all my family & friends.
JIM D | Overall ExperienceThank you for your service keep up the good work
Leroy T | First ImpressionsI did see mouse dropping around our second floor storage unit which was a concern to me. I did see mouse trap boxes, which was good to see. Hope they work.
CHRISTOPHERDONOV C | First ImpressionsShould have option for virtual checkout so customers don’t have to come to office. Also should cover prorated amounts if customers move out a bit earlier.
Eric C | Overall ExperienceThere is not enough loading and unloading space cause of the u boxes . Plus there is only 3 spots and when people who can't drive or just don't care can't park between the lines. Not enough carts to use to load and unload. Bill kept going up every couple of months.
Christopher O | Overall ExperienceEgregious mouse infestation destroyed most of my property, specifically my furniture and clothing
kellee D | Overall ExperienceFor a few years all was good. I've informed the office of rat excrement in my unit three times. I was told it would be taken care of. If there is still evidence of rodent infestation in March, I'll be looking for a new provider.
Richard P | First ImpressionsThe place was always available and clean all the time! All staff was very friendly and very professional. The manager is so awesome . Always there and very kind .. I will always recommend to everyone! Great job team ...ll see you again
todd h | Overall ExperienceExcellent from start to finish. Storage was perfect Truck was great I like the climate control Elevators huge and truck was nice and clean
Donna G | Online Move InRAT infested building same time my storage almost doubled after my free month because I had rented U-Haul in NC and moved to FL. Alot of my items were damaged when they had their RAT PARTY. You can't put a price on them because they meant more because I saved to buy or I was given these items and didn't know about situation until I went over to get my Christmas stuff. Rented Oct 2022 moved Jan 31. Had to throw out to much. Your Staff, amazing, busy at times. Unhappy customer.
Sue C | Overall ExperienceI was horrified upon move out that my belongings were DESTROYED by rats (chewed up, peed and pooped on). From my mattresses, my clothes, my wooden headboard even cords to lamps and video game consoles. We were homeless and from the beginning the staff (Ms. Heather, Ms. Lauren & Nick) were always wonderful, I don't blame the staff for the rats ruining my things, im just really disappointed because this was an expensive controlled climate facility. I would NEVER had expected this type of damage.
DONNA W | Overall ExperienceNice people very friendly
GENEVIEVE J | First ImpressionsRats infest this facility. 80% of my items were damaged. I was told the rat situation was taken care of before I started renting there by several employees. Clearly it was Not!
Andrew F | Overall ExperienceThe lady who checked us in took an hour to do so. I believe she was new, but we were there right at 7am (luckily since we couldn’t register via phone) and we needed to have our truck returned down the road at 9am. We are moving from a hurricane zone which has been extremely stressful and they did not make our experience very pleasant. I had made a reservation the night before and they couldn’t find it even though I had a confirmation number. The maintenance man was nice at first but was yelling at us from across the parking lot saying “you better hustle, that truck is due!!!!!!” Meanwhile we had been throwing our stuff out of the truck outside so we could return our truck in time. The lady who checked us in also gave us the wrong unit number which was a quick fix. Overall pretty stressful checkin process but we are happy to finally be moved in.
Emily Q | First ImpressionsThe online process is very easy and quick. Best on the market that I have experienced.
Mark R | Online Move InThis is the worst storage facility I have ever used. They are infested with rats and you are paying for climate control but all of my furniture was ruined with mold and mildew. I had to throw away all of my big furniture. They did not send out any notification to let people know they were having climate issues nor pest issues so we could take the steps to protect our valuables and are still letting people move in. Do not use them!!
Amanda V | Overall ExperienceI really appreciated the drinking fountain and the free stuff area. Both great ideas. Air conditioning was great too. Thank you.
Nichole B | Overall ExperienceSpent 1hr extra trying to lock my unit. The lock of the unit would not lock in order to place lock on.
Nitza A | Online Move InAlso when we brought our fireplace storage cabinet home there was water damage done to it bumped up the wood. I need phone number to report damage since I had insurance on my storage unit. Also, the policy no. If any. Thank you Tanya Thomas 814-282-7895
Tanya T | Overall ExperienceNO COMMUNICATION BY PHONE IMPOSSIBLE TO REACH THE OFFICE.
Maria A | First ImpressionsOnly issue continue to monitor found rat droppings in my box spring of my bed!
DANA R | Overall Experiencefront desk clerk was a bit rude. also, had to buy a circular lock meanwhile other storage units had regular master lock padlocks. disappointed :(
Eric C | First ImpressionsThe only problem we had with the storage unit was there were 2 large poles in the middle of the unit which caused issues with storing our furniture.
Patience W | First ImpressionsI was well pleased with the personal attention I received at the site‼️ I was actually walked to my unit and was shown exactly the steps to follow, for after hours use. Facility was nice and clean and I was very pleased I could actually feel the air conditioning ‼️‼️👍
Renee L | Online Move InThe girl that helped me was very professional and friendly. Made everything go very smoothly.
Nichole B | First ImpressionsMauy did a great job
GREG S | Overall ExperienceUpon going to my unit I noticed there was dead flies and rodent smell throughout the second floor as well as no air conditioner. When I went to the office I was told they have been trying to get AC fixed for a while and has a rodent issue for months. I was not notified if this and when opening my unit all my stuff was ruined with mold and dead rodent smell. I am devastated I have to throw my and my kids belongings out due to the negligence of this facility.
Jennifer R | Overall ExperienceMy only complaint is the office closes at 4. Made it hard to contact them
JEAN S | Overall ExperienceCustomer loading and unloading area to small and congested with
Larry N | Overall ExperienceNo problems popped up that’s all I ask for
mark f | First ImpressionsAfter i called the 800 number and was given a great price on a storage unit that should have been adequate, i went to the location only to find out that they did not in fact have a unit for me at said location or any other location in my area, i was told that the reservation was free and come to find out that it most definitely was not free. My bank account was charged for unit i can not even use and now i have to wait 3-5 business days to receive my refund for their mistake. Sure they can take your money on the spot for no service rendered but they want to make you wait to give you back the money they said they wouldn't take until i was actually moved in... Thanks a lot for nothing.
Roger C | Online Move InThe staff were so helpful when we arrived at the location. Prior to arrival we had reserved a unit but decided to get a bigger unit. I called and the call center assisted in the change. When we arrived to unload and register the staff couldn't have been more helpful and friendly
JEAN S | First ImpressionsThe two administration women were unfriendly and demeaning to other staff members. This is second time at this facility I witnessed this behavior..
David C | Overall ExperienceParking is limited and there were a couple of close calls with cars and trucks backing in and out. Staff was very helpful and definitely knew their stuff.
Donna B | First ImpressionsA fairly new building. We had NO food in our storage unit. (#4001 Top Floor) We"ve never seen that much RAT POOP ever!! The infestation was sickening!! We wore mask for fear of disease!!! Talked with other customers and they said the same thing. Manager was short with us, and unconcerned. Said we were the only complaint. NOT TRUE. The other couple said she said the same thing to them. Only asked us if we had insurance for our damaged property. We're contacting the health department. I thought insurance was for flood, or natural disaster.....guess I should have read the fine details. Lost four chairs, antique family heirloom, and some items in boxes. The POOP that was swept out into the hallway was still there when we came back two days later, just to continue to get OUT!!! Only used storage this time in my life during the move to FL, and pray I never use it again!! OH, this card system in and out seems convenient, but alarm goes off way too often.....I wonder how much damage has been caused to our hearing. When you go to swipe "out" it's like the system has you already out and you're swiping in again......Like you "timed" out or something. Worthless!!!!
William S | Overall ExperienceSpent 2 hrs picking up trailer, over 1 hour returning trailer. I was told i would get a free months rental on a storage unit for renting the trailer, so i said ok. I was going to Rent a unit closer to home but i figured since the first month was free i would use that unit. When I arrived with a my trailer loaded i went into the office where i was told they probably didnt have a unit for me because they had reserved the only unit available to 5 people. I tried to explain that you can't RESERVE 1 unit to five people when the woman became rude. They finally gave me a unit they had reserved to somone for the 15 th. Then i was charged over $100.00 for a unit i was told was going to be free. When I questioned the lady she became even more rude and said, do you want it or not. I had no choice but to take the unit becau i had no place to unload their trailer which I had to return. What a circus. I will buy a trailer before I ever use u-haul again!!!!
Robert L | First ImpressionsStephen and Nicholas went above and beyond to help us with our truck and storage unit rental! Highly recommend this facility!!
Dalia b | First ImpressionsThe staff always went above and beyond expectations! Made this transition period much easier!! Thank you all! Kim & Chief the Cockatoo
Kim H | Overall ExperienceI spent SEVEN (7) months trying to get MY property that was basically being withheld to me! 7 months of dealing with a rude employee who thinks he is the GM whom NEVER relayed ANY of my messages to the actual GM! From them basically stealing my property, to threats of selling it TWICE, to finally having corporate doing the right thing by researching MY account and seeing that I in fact WAS RIGHT and rectifying the situation. U-Haul needs to stick with what they know, rental trucks!
Wendy P | Overall ExperienceThe two female staff members that checked me were excellent! By far the best customer service I have EVER received from U-Haul!
Timothy T | First ImpressionsSuper friendly, and we’ll staffed I didn’t have to wait for help at all.
Alex A | First ImpressionsThe staff at the 14th street facility are awesome. Very knowledgeable and professional.. Easy to talk to and very polite
DONALD C | First ImpressionsI always have love uhaul
Glenn B | First ImpressionsAll the staff have been amazing. Little things like queuing to get tape and just getting given some add to The experience. Thank you.
Heath R | Overall ExperienceThe staff was over the top helpful!
Kim H | First ImpressionsThe staff was AMAZING always helpful and friendly.
Lynda C | Overall ExperienceThey employees at this facility are very professional and helpful which you can't find today. I would definitely recommend this one to everyone and I'm glad I was able to reserve a storage unit just the right size I needed from them.
Terri M | First ImpressionsThe facility is excellent but had to move to a larger unit at another location.
James L | Overall ExperienceEmployees were very helpful. Renting the unit online made my life ten times easier. Overall a great experience.
Julia M | Online Move InSome mold formed underneath piping in 10x10 unit. Easily fixable. Online auto-pay system needs fixed, multiple times had auto pay activated but didn't go through from checking account and was forced to pay a late fee.
Christopher F | Overall ExperienceExcellent service. After returning a rental truck, I received a phone call from Nick, informing me that he had found my credit card under the seat. Thank you for going above and beyond. Much appreciated!
Janet W | First ImpressionsAll my stuff was covered with spiders when I moved out.
Deanna B | Overall ExperienceLaurin was very helpfull and knowledgeable about the facility.
BABETTE H | First ImpressionsStaff member who checked me in accused me of possibly stealing furniture pads I said I didn’t receive at pickup location.
Francis K | First ImpressionsHow would one get on a wait list for a large 10x10 or 10x15 unit? Currently have 2 - 5x10 units and would like to combine into a single unit.
James L | First ImpressionsWe moved to the area from Indiana, so we dropped off the rental truck & auto transport here. The employees were quick to acknowledge us & help us any way they could. We rented a storage unit here too. It was quick & easy to do, and the facility was very clean, inside & out. In my experience, this location was like a revolving door. Get trucks & trailers in, get them out. I was impressed with the staff for how busy they all were, that they took time to help anyone that drove onto the lot.
James B | Overall Experience10×8 unit has four posts in each corner which makes it hard to pack my stuff in it, also posts have insulation covering it which is now all over my stuff and me. Very disappointed, I should not be charged for that price for that unit, very disappointed.
Donald M | First ImpressionsWe arrived with a reservation for a storage unit that was not available. The staff did everything possible to accommodate our needs. While we are paying more, we appreciated the effort from the staff member to ensure he did everything possible.
NANCY S | First ImpressionsGreat place to store stuff short or long term. Only needed 1 week. Large elevator for 2nd/3rd floor and climate control was great. The halls are large enough to fit furniture through easily too. Space for 2, possibly even 3 uhaul trucks in the loading/unloading bay.
Sean O | Overall ExperienceAll employees I interacted with went out of their way to help me with any issues I had.
louis v | Overall ExperienceEveryone was friendly, approachable and offered help right away.
James B | First ImpressionsNo issues to be reported. No problems
Eve s | Overall ExperienceEvery employee I spoke to was extremely helpful and went out of their way to help. EVERY employee from the Mgr who checked me in, to the person who checked me out, and the maintenance worker who helped me with the punch in code at the door
louis v | First ImpressionsThis is an awesome location.
Earl B | First ImpressionsGreat I love u haul
Linda M | First ImpressionsNeed to have elevator working when people are bringing storage goods to upper floors also lights and stairwell did not work
edward g | First ImpressionsOverall, a good experience. A constant source of aggravation, however, was maneuvering around the inventory of trucks and trailers in order to access the parking areas to load/unload my personal truck.
Harold W | Overall ExperienceThe staff at this location is amazing! I couldn’t have ask for a better crew to help with our moving process! Keep up the great work!
Laurin P | First ImpressionsNicholas was exemplary and bent over backwards to help and accommodate me. As a Disabled Veteran, I'm extremely grateful! Todd
Todd P | First ImpressionsGreat facility. Well maintained. Awesome staff. The only negative was contact. Calling on the phone requires a 15-45 min wait for someone in another state. No way to call local facility. If walk in, have to wait in line for similar amounts of time. Not everything can be done on line.
Ralph G | Overall ExperienceI was told access was 24/7, but it was really only until about 10pm. Triggered an alarm while we were leaving our unit around 10:30pm.
Dennis P | Overall ExperienceN/a
Christopher F | First ImpressionsWill do business again with this location! Very helpful, courteous and and clean.
Roger G | Overall ExperienceThis facility does not answer their phones or return phone calls made to UHaul customer service line.
Rachel F | Online Move InI reserved a 5by 10, when I arrived they gave me a 5 by 5 and said it was a 5 by. I end up not renting a storage because it was to small. I think it is bad business to not have the correct storage available that was reserved.
Ronald L | First ImpressionsThe gentlemen that helped us were so friendly and helpful. They let us borrow some tools to take apart some equipment that otherwise would not fit in our unit, they brought us waters when we were finished with out 6.5 hour unload of our truck, They went out of their way to converse with us, joke with us, and just make us feel comfortable during that stressful unloading day.
Justin F | First ImpressionsSpecific faculty was packed full of rental trucks. I had a hard time back my 26’ truck in to off load. Facility also had nothing extra available to rent since the one I had was too small. It forced me to change facilities to a non- uhaul place because none near by had available bigger units.
DAN L | Online Move InThanks you everything was great
Silvia M | Overall ExperienceChris and Lauren were excellent.
Kelli S | Overall ExperienceAbove and top notch. Everyone starting from manager and all staff was very helpful and courteous, went above and beyond... Thanks to each of you all.. BLESSINGS 🙌🙌🙌
Rick C | Overall ExperienceAlways a staff there to assist! Laura and her staff are amazing at the Bradenton storage location!
vacara s | Overall ExperienceWould rather have 24 hour access.
William C | First ImpressionsAfter paying for the unit and driving from New Mexico to Florida 4 days just to get to the unit and not being able to get access. Call customer service and was told that my unit had being cancel without any type of notice or confirmation.
Leslie V | Online Move InCard access wasn’t working, and seemed okay to staff to let alarm go off for thirty seconds every time we went into the unit.
William S | First ImpressionsBeastly hot on the 4th floor
Douglas C | First Impressionseasy location to get to off the 75.
gerald m | First ImpressionsExcellent customer service, awesome job
Cheryll E | Overall ExperienceTOP NOTCH SERVICE AND PROFESSIONALISM
Rick C | Overall ExperienceWill see you again next year
cheri l | Overall ExperienceThis facility at 14th St W has too many rental trucks, trailers and other things parked around making it difficult to get around in the lot. There are only 4 access slots,1 is handicap, to get to the storage building. And sometimes the rental trailers are blocking or partially blocking access to those slots. The storage building itself is clean and easy to get around in.
debra b | First ImpressionsI really liked U-Haul Storage it was convenient well secured their customer support team is excellent and you know for storage facility that really knows how to work with the community I would recommend U-Haul Storage to just about anybody
William B | Overall ExperienceThe one thing that impacted all customers there in sunday. Bot enough staff to effectively and process in timely manner. You need to do le your staff during peak work hours ti a complete. I had a moving company to move in my things. Delayed 1 hr due to lack of staffing, errors in unit being available, time to get access.and doymove. The gentleman who helped me was as helpful as he could be and very polite and the lack of staffing g was not his problem.too many behicles.coming in, inspections needed needed outside and they were only 2 at the front desk as well? Not good enough. Fantastic storage facility,setup and everything.it is above average on that.the staging issue is management issue. .
Elsie P | First ImpressionsVery happy with the location and the condition of the facility
Franklin M | First ImpressionsCould rarely get to access my storage unit due to the hours they allow people inside. Closing out my account was apparently a two day and multiple phone call process and I have yet to receive my refund on money spent. The day I was closing out apparently only one person was able to take care of me despite there being multiple employees working the counter. Will not be recommending this site to anyone looking to utilize storage or rent from as they don’t seem much interested in the customer.
Joseph C | Overall ExperienceThank you so much for all you help.
Wilma V | Overall ExperienceFirst rate quick and easy at a very competitive price.
Brennock H | First ImpressionsDid not tell me the correct information that I needed.
AMAD B | First ImpressionsThe only thing...maybe better management of the parking/return/loading/unloading areas. Super busy, and space is tight. Dedicated director of vehicle movement.
William S | Overall ExperienceI will be contacting the corporate office to let them know of our move in... my online reviews will reflect this as well
Michelle J | First ImpressionsMy reservation was not available when I arrived. The units offered we not sufficient. I took my business else were.
MARCUS P | Overall ExperienceDidnt know about the disarming of the unit and we set off the alarm other than that no issues
Christopher O | Online Move InI had some trouble with my lock during move in and reached out to Kathy (Maid) with a question. She went out of her way to resolve my issue and was excellent - really appreciated Kathy!
Jim S | First ImpressionsCarmon Wake assisted me with check-in during Tropical Storm Eta. She was very thorough and professional. As I unloaded my U-boxes during the course of the day, I observed her outside assisting customers in the heavy rain and doing everything she could to assist large truck navigate very small driving spaces. Great representative of this company.
Kelli S | First ImpressionsThe staffs were very friendly and helpful KODUS to all of them for their help.
Jerome T | Overall ExperienceIt takes forever to get through the line and hard to get through on phone. But staff helpful and placecwas clean
VICTOR R | Overall ExperienceCarmen at 14th St U-Haul Bradenton was very helpful and professional.My only complaint is that the mileage rates are WAY TO HIGH.I doubt that I would ever rent from U-Haul again.To rent a 10 ft truck for about 6 hrs.cost me $140.00 not including gas .
Joseph M | Overall ExperienceBuilding was clean ,Staff was very helpful
Kenneth T | Overall ExperienceExceptional customer service. Merideth, Carmen and John (Bravo) and also curly haired John were all excellent people that I wouldn't hesitate to hire for my own business.
Elizabeth D | Overall ExperienceMadison was our original contact, she was knowledgeable and friendly.
BILL C | First ImpressionsLos trabajadores muy amables con un trato muy familiar. El lugar tiene las mejores condiciones. Altamente recomendable.
Jose J | Overall ExperienceThe staffs are very helpful and knowledgeable about their jobs thanks again will be back soon
Jerome T | First ImpressionsAvery Roberts waited on me. She is a assest to your company. Explained every tiny detail. Great, great cuswtomer service. Made this experience a very pleasant one. Marilyn Vierling
marilyn v | First ImpressionsThe unit was extremely moist and all of our belongings had an excessive amount of mold on them. The reason we wanted inside climate controlled storage was to avoid damage like this our property. I will never use uhaul again and will never recommend uhaul to anyone i know and like.
Khyle H | Overall ExperienceExcelente servicio , súper profesional y muy amables , mil gracias
Daniella B | First ImpressionsThe first unit had a latch that didn't work (and had a tag that said so along with Do Not Rent). They quickly set me up with a different unit and everything was fine. The off-loading area was covered and convenient to the elevator, so I was able to unload my 16' truck within a couple of hours.
Chris K | Online Move InAll thought the facility is listed as 24 hour access, the storage facility is only accessible during the business hours for the truck rentals. Both times I have gone to access stuff into storage, I have had to go to the rental office wait in line and ask that the storage be opened as the access codes for the doors do not work. The office staff is less than happy about having to walk over to the storage to open it, the last time taking more than 30 minutes to come and open it. The unit has a large rat trap sitting in it, not what I would expect a unit ready to rent should have.
Michael M | First ImpressionsEverything is excellent, even more than I expected!!! Great job!!!
Zakhar K | First ImpressionsFast and efficient. Unloaded my belongings in 30 mins. Nothing was broken. Very well done! I will recommend! Thank you Chris for all your help!
Christopher C | Overall ExperienceWe had 1 ubox that was not strapped to the trailer and was missing the ramp. We were blamed for them being missing. Another ubox had the cover on backwards so we had to improvise to get the door open.
Christine H | Overall ExperienceAfter an initial delay delivering my UHaul boxes the follow up service was excellent
Johannes m | Overall ExperienceI do not know the condition of the location, I did not go there. My boxes went to the incorrect location though! I would have had to pay additional mileage if the mover wouldn’t have been so helpful.
robin d | Overall Experience