Very good
Jorge ObandoCustomer Reviews for U-Haul Moving & Storage Of Bountiful
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service & friendly- appreciated the help here- truly above & beyond
Brett MesserNotification when the job is complete would be nice.
Walter BlancoThe staff were friendly and helpful. It was a busy morning, but they handled all the customers efficiently and with ease.
Paullette CreelWe called asking if we could use a gift certificate and were told we could. We showed up the morning of the rental and were told that Uhaul didn’t sell gift certificates.
MASON GAJKOWSKIAwesome
alphonse nibishakaI made an appointment to have my hitch installed on Thursday 3/14 at 11AM. I showed up for my appointment only to be told I don't have an appointment. I asked them to look it up. They did and said my appointment was Friday, 3/15 at 9AM. I pulled up my email confirmation that showed the appointment was on 3/14 at 11AM like I had said. They simply said, "so". I said, so, I'd like you to install my hitch since this was the designated time. They said we don't do installs on Thursday's. I said you guys made an appointment with me to do so, so I would like you to honor that and install the hitch. They said they can't because they don't do installs on Thursdays. They said if I wanted it done, they could find another uhaul facility for me to go to. There was no apology and no respect. They didn't give a crap. They just wanted me to go away. Nobody ever called me to change my appointment. They just simply moved my appointment to a time that worked for them without any communication what so ever. I had made arrangements for pick up and drop off with someone else which wasted their time too. Then I had to make more special arrangements the next day because the time they moved it to wasn't good with my work schedule. I've simply never experienced worse customer service anywhere. Do not use this facility.
Trever AveryFigure out a safer driveway entrance and approach. Staff was excellent!
Stephen AshbyThe location was good, but again my booking experience was less than ideal.
Sam RollinsThe staff at this location is always friendly and very helpful
Scott BarneyReally easy to work with
Jen BorenA little confusing about the reservations about the location of the of the equipment.
Steve SalsmanDixie was awesome!
David GreenI engaged with four different people during this rental and all were knowledgeable, helpful and professional. I will use them again.
Norma LloydI was in a hurry and renting a car dolly very last second. Miranda was the person helping me and she could have done any better! She was fast, pleasant and got me on my way quickly. I would return just because of that
Brad PaceYour sells tactic of having a tempting dolly and blankets to sting sells from unassuming customers takes away square footage I am paying to use and seriously gets in the way of one packing a truck tightly. To be frank, both the tactic and inconvenience made me mad as hell. Not what I am use to nor expected.
Troy SessionsDixie was amazing great customer service very helpful
ARGENIS HURTADOThe staff and facility were great the computer program seeking the rating is annoying
Joshua Meyer | Online Move InMake sure to tell renters to check the gas guage and verify that the mark put on the rental agreement is accurate.
Brent HaackeDixie was amazing and really helped during this stressful time of moving. Highly recommend this location!!
ginger riggsAll employees were great. Mobile check in was awesome.
Jonathan LlenaresThe trailer worked out well for moving a few pieces of furniture. The only downside was that inside the trailer it had a very bad smell, maybe mold.
DUSTIN DRAKENo complaints on anything
Garrett SudduthYour check out process sucks. If I reserve online, when I go to pick it up, I have to redo all the steps I did when I reserved it. Plus it is way to time consuming. it takes a full 10 minutes to check out a vehicle. Ridiculous!
Dave HadleyI put 7 miles on the vehicle and had to add $10 worth of gas...I don't think they had filled it to begin with. 😢
Geraldine HenichNothing. They were awesome!
Kristi HayesWow! This was a very impressive team! I would send anyone to this location !!
Dan NewboldThe truck was beat up, loud, difficult to steer and the passenger door wouldn’t shut tight even when slammed. It would be helpful if the employees drove the trucks on the freeway so that they could service them better.
TRACY WELCHEverything was perfect thank
PAT TORBERTStaff was amazing and went the extra mile to get me on my way. Will return again and rent again.
Caden KendellIt would be a good idea to have more than 2 people working on saturday morning. There was quite a long wait.
CHRIS SCHMUTZThe key drop off location was a little difficult to find.
Kehaulani MankleStaff was excellent and very helpful
Michael Willisstaff was nice and attentive.
lisa archerSimple pickup and thorough inspection
Tracey CollierVery good customer service, friendly and professional…
Carlos BarrenoThank you Ann and her team 👍
SEAN LEWIS | First ImpressionsGreat job and excellent service all around. Thank you.
Stan rasmussenTrailer chains not hooked up correctly resulting in chains dragging and eventually breaking so only one chain was held to vehicle. Need to contact management about this large safety issue.
russ cutlerThe sales professional was expert. The support staff did everything courteous.
Doug DerricottEverything worked as it should
Robert BlairCharged twice because the first place never told me when I needed to drop it off
Zachary LathropI got charged extra even though I put more gas than required because they said I went over a “couple of miles”.
Joel LuccionIt was way more expensive then I thought. I wish it was more clear how much it costs.
Issac GAlvezTrusting and courteous staff...
fonzi montalvoGoogle has wrong path
Mark BellowsQuick and easy process to rent a small moving van.
Brian ValleseNothing, Dixie was amazing to work with. I would go back to this location just because of her.
Robert EversonGM Ann Seibert and her associates went out of their way in assisting me. One could not ask for a better crew at this location. They are tops; and the storage unit afforded me precisely what I needed. I know that our Good GOD will Bless in abundance this whole crew for their kindness as this is my Prayer for them 🙏😇 Thank you all! Merry Christmas and a Happy New Year. +++
RAYMOND BARKER | Overall ExperienceDixie & Ann were AMAZING! So super helpful & sweet. I would recommend this location to everyone! Such personable people & so very helpful! Truly love these ladies! Thank you ladies! You made our experience so easy & stress free! Will definitely come back if we ever need U-Haul again!
LUIS MEDINAThe rental process was easy and the associates that helped me were incredible.
Nicole WaddoupsRenting the dolly was very fast and easy. I really appreciated that.
Corbett HansenGreat service and excellent vehicle
Nikolette LaBonteFriendly staff also quick and easy drop off.
Jesse HaverQuick and easy drop off.
Jesse HaverNever had a bad experience. Good ppl
mike wilson | Overall ExperienceRoy location closed at 5pm I followed the signs thankfully I found the drop off equipment
Chris De LeonVery impressed with this U-Haul location. Management and the employees were all very kind & professional. Thank you guys for all your help. Our experience was A+
Brent ThomsonGreat
tom dickersonDixie was amazing
Jacob WrightI rented a 12' trailer and there was not a jack on the trailer. This made if very difficult when I needed to remove it. Including when I needed to remove it to drop it off after hours
Justin WallisFriendly professional staff - got me on the road in less time than expected!
miguel rosalesReally nice when I came in
Jeffrey Terry | Overall ExperienceThe bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.
SHARLY NORTON | First ImpressionsOnly draw back is the units are only 6’ tall which reduces how much storage you can put in them
Gerald Bishop | Overall ExperienceAnna and Dixie highly recommended.
Dominick Guida | Overall ExperienceManager was extremely polite and helpful.
Brandon LeBlanc | First ImpressionsEnjoyed my stay very helpful staff would recommend to every one that I know
DIXIE COOK | First ImpressionsHuge thanks the team at this location. Great experience!
JOSH MILLER | Overall ExperienceNA
SCOTT CHRISTIANSON | First ImpressionsThe outside door was never locked
zach Mehuron | Overall ExperienceI forgot her name but the manager in the morning, she was very nice and helpful!!
MYA BECK | First ImpressionsStaff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.
Tanner Jones | Overall ExperienceProcess was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.
Kapiolani Love | Overall ExperienceThe new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.
Travis Creager | First ImpressionsAmazing service! Owner was super helpful, would recommend to anyone.
Pedro Herrera | First ImpressionsThe staff is understanding and kind
ELI ROUSH | First ImpressionsLove the new manager she's very respectful and is there for the customers. Thank you.
Donna Willcut | Overall ExperienceI kind a wish they would have showed me the units before I just was charged.
NICOLE PASALAGUA | First ImpressionsMy unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.
Daniel Reynolds | First ImpressionsMy only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??
Donna Willcut | First ImpressionsU haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki
Becki Szymczka | Overall ExperienceManager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.
Fernando Calderon | Overall ExperienceVery thankful!
STANLEY GRANCE | Overall ExperienceTerry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!
Tiffany Blair | Overall ExperienceThis facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.
MARTHA GALVAN | Overall ExperienceI LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.
Nicole Wardell | Overall ExperienceThe staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.
Sandra Summers | Overall ExperienceJen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility
Mike montoya | Overall ExperienceI had no issues with this storage location. Good availability and always clean.
Ammon Gundersen | Overall ExperienceThe customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.
Sandra Summers | First ImpressionsVery helpful young man l.
julissa delgado | First ImpressionsI was really impressed by how easy it was to secure a unit and move in.
Craig Veale | Online Move InJen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again
Kelly Scoville | First ImpressionsEmployees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter
ERIC STEPHENS | Overall ExperienceUnit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.
Bethany Hammari | Overall ExperienceDamien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.
Bethany Hammari | First ImpressionsThanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen
Sheryl Vanleeuwen | Overall ExperienceI first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.
Jeff Wilson | Overall ExperienceNoice
Zach Wright | First ImpressionsGetting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening
Jose Lopez-Torres | Overall ExperienceJen has helped me keep my storage ! She is wonderful She is always happy
Sheryl Vanleeuwen | First ImpressionsOnly issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed
Bethany Wood | Overall ExperienceThe man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder
Evelyn Calder | Overall ExperienceWorst customer service experience I have ever had.
Joe Roy | Overall ExperienceVery helpful staff, answered every question clearly and precisely.
Charles Grubbs | First ImpressionsAfter making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!
Bob Bedard | First ImpressionsExcellent service, very helpful.
Sonja OLSEN | First ImpressionsBrandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You
Michael Galland | Overall ExperienceThe manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.
Elicia Ramirez | First ImpressionsManagement / staff very professional & efficient Would utilize this facility again for any long or short term storage
glenn eurick | Overall ExperienceThe in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together
RICHARD DAWSON | Overall ExperienceI moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.
Ryan Ferguson | Overall ExperienceThe storage is perfect for what I need it for.
Kenneth Smith | First ImpressionsA few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.
Mike Taylor | Overall ExperienceTerry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!
Jared Lopez-Carrasco | Overall ExperienceI really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.
KAREN MORTENSON | Overall ExperienceI have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯
Donna Lindsey | First ImpressionsLa gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.
jeffrey olivera | Overall ExperienceMoving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!
Jeanette Hernandez | First ImpressionsAll staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!
chris spencer | Overall ExperienceThe management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Thank you!
chris spencer | First ImpressionsJen, Brandon and Jeff are super awesome.
Michael Galland | First ImpressionsBrandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.
lauren Hughes | First ImpressionsYour Associate Brandon was excellent and very accommodating to our needs.
Mariana Donato | First ImpressionsWe started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.
Gary Sharp | First ImpressionsThe new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.
Cody Johnston | Overall ExperienceStill haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins
kelly richins | Overall ExperienceMike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!
Steve Smith | First ImpressionsBrandon was super helpful as he always has been. Very professional and kind.
Nicole Boice | Overall Experiencebest ever!!
James Wylie | First ImpressionsThe only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.
Celli Geyer | Overall ExperienceI had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!
Tara Peden | Overall ExperienceThank you
Edwin Cruz | Overall ExperienceExtremely helpful.
Jared Judd | First ImpressionsWas told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.
Cody Johnston | First ImpressionsIt was the best customer experience and awesome competitive prices.
Michael Harris | Overall ExperienceOur unit was blocked frequently and it was difficult to access.
Joseph Cook | Overall ExperienceVery Nice!
Paul Giles | Overall ExperienceBrandon was exceptionally helpful and friendly!
Olaf Jensen | First ImpressionsI moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.
Wendy Fuentes | Overall ExperienceThe staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.
TREVOR LEFTERIS | First ImpressionsGreat experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.
Camille Izatt | Overall ExperienceNever answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message
BENJAMIN INIGUEZ | Overall ExperienceYour staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.
Ryan Matheson | First ImpressionsGreat service
Corry Manning | First ImpressionsSuper friendly staff.
Nathan Mata | First ImpressionsDisappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.
DON STEWART | Overall ExperienceI was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!
robyn salisbury | First Impressionswant to thank Brandon again great service ..thank you
Bacilia Egginton | First ImpressionsThe service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.
Michael Warren | First ImpressionsQuick, easy to move in, helpful staff. All around a good experience
Mark Oman | First ImpressionsFor people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly
karen Banford | Overall ExperienceThe staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.
norm robinson | First ImpressionsGreat customer service. Very friendly and helpful.
lance warrick | First ImpressionsGreat place!
Ivy telles | Overall ExperienceHad a minor snag, and they resolved it without any issues... keep up the good work!
Chris Fincutter | Overall ExperienceGreat
Jesse Eggett | ReservationI've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.
CHRIS HARRIS | Overall ExperienceThis was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.
Joan Bevers | Overall ExperienceReally polite and helpful staff
margaret Hamilton | ReservationEveryone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.
Alexandria Tingey | Reservationthey were very helpful and fun to work with
mary jane | Overall ExperienceMy only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.
Brian Bean | Overall ExperienceThe Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.
Chelsea Roberts | Overall ExperienceThe issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.
Brian Bean | Overall ExperienceSometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.
PEGGY ROMNEY | Overall Experience