Customer Reviews for U-Haul Moving & Storage Of Bountiful

5,519 reviews

2150 S 500 W   Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful, Behind KMART, Next to Toyota Dealer)

(801) 298-3339

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 298-3339

2150 S 500 W
Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful, Behind KMART, Next to Toyota Dealer)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good

Jorge Obando 
Rating:
5.0

Great customer service & friendly- appreciated the help here- truly above & beyond

Brett Messer 
Rating:
5.0

Customer did not leave a comment.

Steven Hansen 
Rating:
5.0

Notification when the job is complete would be nice.

Walter Blanco 
Rating:
5.0

Customer did not leave a comment.

Tanner Steenblik 
Rating:
5.0

The staff were friendly and helpful. It was a busy morning, but they handled all the customers efficiently and with ease.

Paullette Creel 
Rating:
4.0

We called asking if we could use a gift certificate and were told we could. We showed up the morning of the rental and were told that Uhaul didn’t sell gift certificates.

MASON GAJKOWSKI 
Rating:
5.0

Awesome

alphonse nibishaka 
Rating:
1.0

I made an appointment to have my hitch installed on Thursday 3/14 at 11AM. I showed up for my appointment only to be told I don't have an appointment. I asked them to look it up. They did and said my appointment was Friday, 3/15 at 9AM. I pulled up my email confirmation that showed the appointment was on 3/14 at 11AM like I had said. They simply said, "so". I said, so, I'd like you to install my hitch since this was the designated time. They said we don't do installs on Thursday's. I said you guys made an appointment with me to do so, so I would like you to honor that and install the hitch. They said they can't because they don't do installs on Thursdays. They said if I wanted it done, they could find another uhaul facility for me to go to. There was no apology and no respect. They didn't give a crap. They just wanted me to go away. Nobody ever called me to change my appointment. They just simply moved my appointment to a time that worked for them without any communication what so ever. I had made arrangements for pick up and drop off with someone else which wasted their time too. Then I had to make more special arrangements the next day because the time they moved it to wasn't good with my work schedule. I've simply never experienced worse customer service anywhere. Do not use this facility.

Trever Avery 
Rating:
4.0

Figure out a safer driveway entrance and approach. Staff was excellent!

Stephen Ashby 
Rating:
4.0

The location was good, but again my booking experience was less than ideal.

Sam Rollins 
Rating:
5.0

The staff at this location is always friendly and very helpful

Scott Barney 
Rating:
5.0

Really easy to work with

Jen Boren 
Rating:
4.0

A little confusing about the reservations about the location of the of the equipment.

Steve Salsman 
Rating:
5.0

Customer did not leave a comment.

Yanxiang Wang 
Rating:
5.0

Dixie was awesome!

David Green 
Rating:
5.0

I engaged with four different people during this rental and all were knowledgeable, helpful and professional. I will use them again.

Norma Lloyd 
Rating:
5.0

I was in a hurry and renting a car dolly very last second. Miranda was the person helping me and she could have done any better! She was fast, pleasant and got me on my way quickly. I would return just because of that

Brad Pace 
Rating:
5.0

Your sells tactic of having a tempting dolly and blankets to sting sells from unassuming customers takes away square footage I am paying to use and seriously gets in the way of one packing a truck tightly. To be frank, both the tactic and inconvenience made me mad as hell. Not what I am use to nor expected.

Troy Sessions 
Rating:
5.0

Customer did not leave a comment.

Lorian Ebert 
Rating:
5.0

Dixie was amazing great customer service very helpful

ARGENIS HURTADO 
Rating:
5.0

Customer did not leave a comment.

Deb Kellersberger 
Rating:
5.0

The staff and facility were great the computer program seeking the rating is annoying

Joshua Meyer  |  Online Move In 
Rating:
4.0

Make sure to tell renters to check the gas guage and verify that the mark put on the rental agreement is accurate.

Brent Haacke 
Rating:
5.0

Dixie was amazing and really helped during this stressful time of moving. Highly recommend this location!!

ginger riggs 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA HARDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jihong Jin 
Rating:
5.0

All employees were great. Mobile check in was awesome.

Jonathan Llenares 
Rating:
3.0

The trailer worked out well for moving a few pieces of furniture. The only downside was that inside the trailer it had a very bad smell, maybe mold.

DUSTIN DRAKE 
Rating:
3.0

Customer did not leave a comment.

Alfredo Panameno 
Rating:
5.0

Customer did not leave a comment.

Matthew Huffaker 
Rating:
5.0

Customer did not leave a comment.

WILMER ARROYO 
Rating:
5.0

No complaints on anything

Garrett Sudduth 
Rating:
4.0

Your check out process sucks. If I reserve online, when I go to pick it up, I have to redo all the steps I did when I reserved it. Plus it is way to time consuming. it takes a full 10 minutes to check out a vehicle. Ridiculous!

Dave Hadley 
Rating:
3.0

I put 7 miles on the vehicle and had to add $10 worth of gas...I don't think they had filled it to begin with. 😢

Geraldine Henich 
Rating:
5.0

Customer did not leave a comment.

Kordell Baker 
Rating:
5.0

Customer did not leave a comment.

Riley Astill 
Rating:
5.0

Nothing. They were awesome!

Kristi Hayes 
Rating:
5.0

Customer did not leave a comment.

Sherilyn Tibbitt 
Rating:
5.0

Customer did not leave a comment.

Akesa Mila 
Rating:
5.0

Customer did not leave a comment.

Scott Burnett 
Rating:
5.0

Customer did not leave a comment.

Pete Lyons 
Rating:
5.0

Wow! This was a very impressive team! I would send anyone to this location !!

Dan Newbold 
Rating:
3.0

The truck was beat up, loud, difficult to steer and the passenger door wouldn’t shut tight even when slammed. It would be helpful if the employees drove the trucks on the freeway so that they could service them better.

TRACY WELCH 
Rating:
5.0

Customer did not leave a comment.

Mark Harrison 
Rating:
5.0

Customer did not leave a comment.

travis jensen 
Rating:
5.0

Customer did not leave a comment.

Peter Christensen 
Rating:
5.0

Everything was perfect thank

PAT TORBERT 
Rating:
5.0

Customer did not leave a comment.

Doug White 
Rating:
5.0

Staff was amazing and went the extra mile to get me on my way. Will return again and rent again.

Caden Kendell 
Rating:
4.0

It would be a good idea to have more than 2 people working on saturday morning. There was quite a long wait.

CHRIS SCHMUTZ 
Rating:
4.0

The key drop off location was a little difficult to find.

Kehaulani Mankle 
Rating:
5.0

Customer did not leave a comment.

clark wilkinson 
Rating:
5.0

Staff was excellent and very helpful

Michael Willis 
Rating:
4.0

staff was nice and attentive.

lisa archer 
Rating:
5.0

Customer did not leave a comment.

Lacie Banton  |  Overall Experience 
Rating:
5.0

Simple pickup and thorough inspection

Tracey Collier 
Rating:
5.0

Very good customer service, friendly and professional…

Carlos Barreno 
Rating:
5.0

Thank you Ann and her team 👍

SEAN LEWIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dathan Segle 
Rating:
5.0

Customer did not leave a comment.

Tim Hunt 
Rating:
5.0

Customer did not leave a comment.

Alan Burd 
Rating:
5.0

Customer did not leave a comment.

Jacob Campbell 
Rating:
5.0

Great job and excellent service all around. Thank you.

Stan rasmussen 
Rating:
4.0

Customer did not leave a comment.

Andrew Ortez 
Rating:
4.0

Trailer chains not hooked up correctly resulting in chains dragging and eventually breaking so only one chain was held to vehicle. Need to contact management about this large safety issue.

russ cutler 
Rating:
5.0

Customer did not leave a comment.

Adam Hughes 
Rating:
5.0

The sales professional was expert. The support staff did everything courteous.

Doug Derricott 
Rating:
5.0

Everything worked as it should

Robert Blair 
Rating:
1.0

Charged twice because the first place never told me when I needed to drop it off

Zachary Lathrop 
Rating:
5.0

Customer did not leave a comment.

German A Toro 
Rating:
5.0

Customer did not leave a comment.

Richard Petrini 
Rating:
5.0

Customer did not leave a comment.

Heather Jensen  |  Online Move In 
Rating:
2.0

I got charged extra even though I put more gas than required because they said I went over a “couple of miles”.

Joel Luccion 
Rating:
4.0

It was way more expensive then I thought. I wish it was more clear how much it costs.

Issac GAlvez 
Rating:
5.0

Customer did not leave a comment.

LG wallace 
Rating:
4.0

Trusting and courteous staff...

fonzi montalvo 
Rating:
5.0

Google has wrong path

Mark Bellows 
Rating:
5.0

Quick and easy process to rent a small moving van.

Brian Vallese 
Rating:
5.0

Customer did not leave a comment.

Steve Herold 
Rating:
5.0

Nothing, Dixie was amazing to work with. I would go back to this location just because of her.

Robert Everson 
Rating:
5.0

Customer did not leave a comment.

SABINO MARTINEZ-MOJICA 
Rating:
5.0

GM Ann Seibert and her associates went out of their way in assisting me. One could not ask for a better crew at this location. They are tops; and the storage unit afforded me precisely what I needed. I know that our Good GOD will Bless in abundance this whole crew for their kindness as this is my Prayer for them 🙏😇 Thank you all! Merry Christmas and a Happy New Year. +++

RAYMOND BARKER  |  Overall Experience 
Rating:
5.0

Dixie & Ann were AMAZING! So super helpful & sweet. I would recommend this location to everyone! Such personable people & so very helpful! Truly love these ladies! Thank you ladies! You made our experience so easy & stress free! Will definitely come back if we ever need U-Haul again!

LUIS MEDINA 
Rating:
5.0

The rental process was easy and the associates that helped me were incredible.

Nicole Waddoups 
Rating:
5.0

Renting the dolly was very fast and easy. I really appreciated that.

Corbett Hansen 
Rating:
5.0

Customer did not leave a comment.

Dean Winslow 
Rating:
5.0

Great service and excellent vehicle

Nikolette LaBonte 
Rating:
5.0

Friendly staff also quick and easy drop off.

Jesse Haver 
Rating:
5.0

Quick and easy drop off.

Jesse Haver 
Rating:
5.0

Customer did not leave a comment.

Brian Chapman 
Rating:
5.0

Never had a bad experience. Good ppl

mike wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Falls  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aaron Serine 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
5.0

Customer did not leave a comment.

jennifer mahina 
Rating:
3.0

Roy location closed at 5pm I followed the signs thankfully I found the drop off equipment

Chris De Leon 
Rating:
5.0

Very impressed with this U-Haul location. Management and the employees were all very kind & professional. Thank you guys for all your help. Our experience was A+

Brent Thomson 
Rating:
5.0

Customer did not leave a comment.

Forrest Murdoch 
Rating:
5.0

Great

tom dickerson 
Rating:
5.0

Customer did not leave a comment.

JEREMY REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Kathy Berger 
Rating:
5.0

Dixie was amazing

Jacob Wright 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie Jones  
Rating:
5.0

I rented a 12' trailer and there was not a jack on the trailer. This made if very difficult when I needed to remove it. Including when I needed to remove it to drop it off after hours

Justin Wallis 
Rating:
5.0

Customer did not leave a comment.

Jeffery Lemperle 
Rating:
5.0

Customer did not leave a comment.

Dallas Hanson  |  Overall Experience 
Rating:
5.0

Friendly professional staff - got me on the road in less time than expected!

miguel rosales 
Rating:
5.0

Customer did not leave a comment.

David Jorgensen 
Rating:
4.0

Customer did not leave a comment.

Anissa Petersen  |  Overall Experience 
Rating:
5.0

Really nice when I came in

Jeffrey Terry  |  Overall Experience 
Rating:
2.0

The bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.

SHARLY NORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cari nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Thompson  |  Overall Experience 
Rating:
3.0

Only draw back is the units are only 6’ tall which reduces how much storage you can put in them

Gerald Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Brellier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Lage  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Haley Stafford  |  Overall Experience 
Rating:
5.0

Anna and Dixie highly recommended.

Dominick Guida  |  Overall Experience 
Rating:
5.0

Manager was extremely polite and helpful.

Brandon LeBlanc  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurissa Ritcher  |  First Impressions 
Rating:
3.0

Enjoyed my stay very helpful staff would recommend to every one that I know

DIXIE COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Lindblom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Dyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Smith  |  Overall Experience 
Rating:
5.0

Huge thanks the team at this location. Great experience!

JOSH MILLER  |  Overall Experience 
Rating:
5.0

NA

SCOTT CHRISTIANSON  |  First Impressions 
Rating:
3.0

The outside door was never locked

zach Mehuron  |  Overall Experience 
Rating:
5.0

I forgot her name but the manager in the morning, she was very nice and helpful!!

MYA BECK  |  First Impressions 
Rating:
2.0

Staff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.

Tanner Jones  |  Overall Experience 
Rating:
5.0

Process was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.

Kapiolani Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Griffin  |  Overall Experience 
Rating:
5.0

The new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.

Travis Creager  |  First Impressions 
Rating:
5.0

Amazing service! Owner was super helpful, would recommend to anyone.

Pedro Herrera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori Bodily  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MORRISON  |  Overall Experience 
Rating:
5.0

The staff is understanding and kind

ELI ROUSH  |  First Impressions 
Rating:
5.0

Love the new manager she's very respectful and is there for the customers. Thank you.

Donna Willcut  |  Overall Experience 
Rating:
3.0

I kind a wish they would have showed me the units before I just was charged.

NICOLE PASALAGUA  |  First Impressions 
Rating:
4.0

My unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.

Daniel Reynolds  |  First Impressions 
Rating:
5.0

My only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??

Donna Willcut  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana Pepper  |  Overall Experience 
Rating:
5.0

U haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki

Becki Szymczka  |  Overall Experience 
Rating:
2.0

Manager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.

Fernando Calderon  |  Overall Experience 
Rating:
5.0

Very thankful!

STANLEY GRANCE  |  Overall Experience 
Rating:
1.0

Terry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!

Tiffany Blair  |  Overall Experience 
Rating:
5.0

This facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.

MARTHA GALVAN  |  Overall Experience 
Rating:
2.0

I LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.

Nicole Wardell  |  Overall Experience 
Rating:
5.0

The staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.

Sandra Summers  |  Overall Experience 
Rating:
4.0

Jen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility

Mike montoya  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Lindblom  |  First Impressions 
Rating:
4.0

I had no issues with this storage location. Good availability and always clean.

Ammon Gundersen  |  Overall Experience 
Rating:
5.0

The customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.

Sandra Summers  |  First Impressions 
Rating:
5.0

Very helpful young man l.

julissa delgado  |  First Impressions 
Rating:
5.0

I was really impressed by how easy it was to secure a unit and move in.

Craig Veale  |  Online Move In 
Rating:
5.0

Jen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again

Kelly Scoville  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leigh Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRIENDJOE EMOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bean  |  First Impressions 
Rating:
2.0

Employees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter

ERIC STEPHENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel Kongaika  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kim robins  |  Overall Experience 
Rating:
1.0

Unit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.

Bethany Hammari  |  Overall Experience 
Rating:
2.0

Damien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.

Bethany Hammari  |  First Impressions 
Rating:
5.0

Thanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen

Sheryl Vanleeuwen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Lamb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Montoya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Olson  |  Online Move In 
Rating:
5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Jeff Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayden Armstrong  |  Overall Experience 
Rating:
5.0

Noice

Zach Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine stokes  |  Overall Experience 
Rating:
2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Jose Lopez-Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Millinoris Childress  |  First Impressions 
Rating:
5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Sheryl Vanleeuwen  |  First Impressions 
Rating:
3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Bethany Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Grubbs  |  Overall Experience 
Rating:
5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Evelyn Calder  |  Overall Experience 
Rating:
1.0

Worst customer service experience I have ever had.

Joe Roy  |  Overall Experience 
Rating:
5.0

Very helpful staff, answered every question clearly and precisely.

Charles Grubbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa aller  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jonathan Healy  |  Overall Experience 
Rating:
5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Bob Bedard  |  First Impressions 
Rating:
5.0

Excellent service, very helpful.

Sonja OLSEN  |  First Impressions 
Rating:
5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Michael Galland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Rendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNISJAMES PINKSTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elicia Ramirez  |  Overall Experience 
Rating:
5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Elicia Ramirez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmilla Puefua  |  Overall Experience 
Rating:
5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

glenn eurick  |  Overall Experience 
Rating:
1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

RICHARD DAWSON  |  Overall Experience 
Rating:
1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Ryan Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Stockdale  |  Overall Experience 
Rating:
5.0

The storage is perfect for what I need it for.

Kenneth Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele moorehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay conder  |  Overall Experience 
Rating:
5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Mike Taylor  |  Overall Experience 
Rating:
5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Jared Lopez-Carrasco  |  Overall Experience 
Rating:
4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

KAREN MORTENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariana Donato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Eggett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger Asiata  |  First Impressions 
Rating:
5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯

Donna Lindsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek Politowicz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

John Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmit Dangerfield  |  Overall Experience 
Rating:
4.0

La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.

jeffrey olivera  |  Overall Experience 
Rating:
5.0

Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!

Jeanette Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Saccani  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek Politowicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Green  |  Overall Experience 
Rating:
5.0

All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!

chris spencer  |  Overall Experience 
Rating:
5.0

The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Thank you!

chris spencer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA HANSON  |  Overall Experience 
Rating:
5.0

Jen, Brandon and Jeff are super awesome.

Michael Galland  |  First Impressions 
Rating:
5.0

Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

lauren Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KING  |  Overall Experience 
Rating:
5.0

Your Associate Brandon was excellent and very accommodating to our needs.

Mariana Donato  |  First Impressions 
Rating:
1.0

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

Gary Sharp  |  First Impressions 
Rating:
1.0

The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Cody Johnston  |  Overall Experience 
Rating:
5.0

Still haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

kelly richins  |  Overall Experience 
Rating:
5.0

Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

Steve Smith  |  First Impressions 
Rating:
5.0

Brandon was super helpful as he always has been. Very professional and kind.

Nicole Boice  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kaitlyn higgins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan Kee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio Marroquin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauricio Marroquin  |  First Impressions 
Rating:
5.0

best ever!!

James Wylie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR LEFTERIS  |  Overall Experience 
Rating:
4.0

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Celli Geyer  |  Overall Experience 
Rating:
5.0

I had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!

Tara Peden  |  Overall Experience 
Rating:
5.0

Thank you

Edwin Cruz  |  Overall Experience 
Rating:
5.0

Extremely helpful.

Jared Judd  |  First Impressions 
Rating:
2.0

Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

Cody Johnston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda Smith  |  First Impressions 
Rating:
5.0

It was the best customer experience and awesome competitive prices.

Michael Harris  |  Overall Experience 
Rating:
2.0

Our unit was blocked frequently and it was difficult to access.

Joseph Cook  |  Overall Experience 
Rating:
5.0

Very Nice!

Paul Giles  |  Overall Experience 
Rating:
5.0

Brandon was exceptionally helpful and friendly!

Olaf Jensen  |  First Impressions 
Rating:
2.0

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

Wendy Fuentes  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

TREVOR LEFTERIS  |  First Impressions 
Rating:
5.0

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Camille Izatt  |  Overall Experience 
Rating:
1.0

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

BENJAMIN INIGUEZ  |  Overall Experience 
Rating:
5.0

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Ryan Matheson  |  First Impressions 
Rating:
4.0

Great service

Corry Manning  |  First Impressions 
Rating:
5.0

Super friendly staff.

Nathan Mata  |  First Impressions 
Rating:
4.0

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

DON STEWART  |  Overall Experience 
Rating:
5.0

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

robyn salisbury  |  First Impressions 
Rating:
5.0

want to thank Brandon again great service ..thank you

Bacilia Egginton  |  First Impressions 
Rating:
2.0

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Michael Warren  |  First Impressions 
Rating:
5.0

Quick, easy to move in, helpful staff. All around a good experience

Mark Oman  |  First Impressions 
Rating:
5.0

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

karen Banford  |  Overall Experience 
Rating:
5.0

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

norm robinson  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly and helpful.

lance warrick  |  First Impressions 
Rating:
5.0

Great place!

Ivy telles  |  Overall Experience 
Rating:
5.0

Had a minor snag, and they resolved it without any issues... keep up the good work!

Chris Fincutter  |  Overall Experience 
Rating:
5.0

Great

Jesse Eggett  |  Reservation 
Rating:
5.0

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

CHRIS HARRIS  |  Overall Experience 
Rating:
5.0

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

Joan Bevers  |  Overall Experience 
Rating:
5.0

Really polite and helpful staff

margaret Hamilton  |  Reservation 
Rating:
5.0

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

Alexandria Tingey  |  Reservation 
Rating:
5.0

they were very helpful and fun to work with

mary jane  |  Overall Experience 
Rating:
4.0

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Brian Bean  |  Overall Experience 
Rating:
5.0

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Chelsea Roberts  |  Overall Experience 
Rating:
4.0

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.

Brian Bean  |  Overall Experience 
Rating:
4.0

Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

PEGGY ROMNEY  |  Overall Experience 
No reviews have been submitted for this location.

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