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Valerie ACustomer Reviews for U-Haul Moving & Storage of Binghamton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Eric for helping me keep my head on when I forgot to receive my balance after returning the truck and you called to make things right. Integrity matters!
Sher SDidn't arrive on time was a hour past what I was told and to top it all off I get charged for them towing the u haul truck when told on the phone they where coming out to give me a key so I could return it the I was charged up until Friday on the 12 saying that's when it was returned when it was picked up by uhaul roadside assistance people on Wednesday so not my responsibility to pay for the days they had it
Brittany BFriendly request; Most of the trucks are old and need to be more new !
Hekmat JJust felt I shouldn't have been charged on 60 miles over when I left well over on gas,js
William YWhen one makes a reservation, you should tell them that they have to pick up the vehicle within one hour of that time - that we only have one hour or the vehicle is given away.
Karen SPerhaps fill up the truck before renting out
Oliver BService is very good. Very friendly. Answered all my questions no problem. He was busy but didn't try to rush us out. Took the time to show He cared. Thumbs up twice.
jeffrey oThe only problem I had was when I reserved the truck through the app it didn’t add the insurance at pick-up. I never rent without insurance and I took a few minutes to get it added. The result was great.
PATRICKJ AFriendly, efficient help both at pickup and drop-off. Great experience!
John BManager J is very helpful and gives 110% to all my needs, especially the day he had to install a tow to my truck. He was generous with his time getting my difficult rusty thing to work with Uhaul equipment, making safety his first priority. He is amazing.
LISA Ri did find marker lights out and rear door opened hard
john mSmooth, welcoming staff. Very quick return experience.
David NVery nice people. Explained everything completely to me.
jeffrey oThe man at count was very help full and new alot also got me the tight plug for my car
Pat NVery prompt and helpful folks!
Michael DWasn't my ideal location but they didn't have my reservation when time came at the Vestal location.
Jean CThe staff was very helpful and polite and professional.
Lewis V | First ImpressionsThe pick up went great! 5 stars. The return process took much longer than I expected and the rep answered his personal cell phone multiple times while checking me in. 1 star.
Mark AI have attempted twice to inquire about the $50 reservation guarantee. No one has contacted me back.
Justin L1. Storage rooms are broken into and valuable belongings stolen. 2. Higher rates unsecured rooms. 2. The manager does not return calls. 3. Drop-off locations for trucks have irresponsible personnel. 4. There is obviously no value to valued customers.
Felina MThe two employees made it easy and quick. Very helpful and friendly. Thank you!
david lI went in on a busy Monday morning to pick up a trailer I had reserved on-line. There were 2 very busy people working who had me on the road in no time. On my return, I was met in the lot and, again, was back out in just a few minutes. Fast, friendly service. The trailer towed easily. Gas mileage suffered much less than I expected, even when loaded. I have used U-Haul before and I will use U-Haul again.
Keith HMy trucks check engine light was on and the tire maintenance error was on. Other than that all was good
kitty lWithin 10 minutes of arriving I was on my way with my trailer.
dennis dI had a pleasant encounter with everyone at this Facility. Thank You..Paula Patrick
Paula P | Overall ExperienceThe Staff is Friendly and Very Knowledgeable.
Paula P | First ImpressionsEric was very helpful and did not hesitate to go the next level
Shahzaib KFast service . no problems
Norman WAll went well. Could not ask for an easier transaction.
Dave Rhave the gentleman at the desk take the toothpick out of his mouth while speaking to me. The truck shifted hard, had a low tire pressure warning and the doors were hard to close.
dennis mThis location will not answer phone. Pickup 20ft truck up went 15 miles down the road check engine light came on. Tried calling 5 times before we picked up truck to see if we get it early no answer. So when we called after having a problem no answer after another 5 tries. Location is in sketchy area and people working there have no sense of customer satisfaction. Choose another location if they don't have what you need got to Penske
Frederick HHire more people like Eric!!
Casey HAlways get treated great Jason is very helpful and always professional
TIMOTHYL D | Overall ExperienceAfther I could not get what I reserve from vestal because it would not be in in time for me rental but I was happy with the dolly
Geroge BManager at the Chenango Street in Binghamton is excellent!
LORI H | First ImpressionsNo need to improve, all was excellent.
JUDITH CAnd very friendly and helpful
JUDITHLORRAINE C | Overall ExperienceTruck shifted very slow breaks squeeked box leaked and it damaged some of my belongings rain came in cab around door when it was raining.. Truck was a junk.
Michael CI left before verifying playe num and condition as I di not constantly look at my text. Attendant should mention to look at text and do verify
Tami ZCustomer service was fast and friendly. Very accommodating and had exactly what I needed.
Michael CEverything was easy, pleasant and efficient! The manager, whose name unfortunately, I can’t remember, was extremely helpful!
Joanne DThe employee who helped me with the initial rental process was no frills and hands off. I was renting a truck due to a negative situation and he certainly didn’t help matters. The gentlemen who were there for the drop-off afterwards were much more kind and friendly. However, how can you beat the price of the rental? So helpful!
emalee hNuff said
CHARLIE WEric was so helpful. I was nervous about how the process would go, he assured me I would do great :) moving is really stressful and exhausting, I am so glad I chose this U-Haul for my services because they helped make the process go as smoothly as it could possibly go. Thank you Eric!
Allison H | First ImpressionsThey moved me to a location farther away to get the equipment i needed, but everything worked out fine.
John SAlways a great experience at this location 5 stars all around *****
TIMOTHYL D | First ImpressionsExcellent customer service at pickup and drop off. Trailer was perfectly clean. Overall great experience and will using U-Haul more often.
Ian DEquipment was clean but driver's seat is broken.
ROSE Ptruck I had wreaked of Marijuana bad. No other pickup was available so I had no choices. I had to drive with windows open on a cold day because I was getting a headache. When I met my wife, what was the first thing she asked me? "Did you smoke weed?" I was embarrassed and said no! Thank Goodness I didn't have to interact with law enforcement. Cmon UHaul, your a multi million dollar outfit, you can spring for interior deodorizer for your vehicles when needed!
Edwin AThis location went out of their way after a reservation went wrong
Arla FNothing. Manager that checked me in was great and very helpful. Trailer was great that I rented
Bill OThe gentleman who handled our rental, was very capable and courteous.
Joanne DThe vehicle was noisy. The app didn’t work either. Two other customers returned their vehicles around the same time I returned mine and had difficulty using the app to finalize the transaction as well.
Catrina Bsee above, my comments are about uhaul policies, not specific locations
Tom BVery overpriced for a short term rental. Also the rental sounded like it was going to implode the first 15 minutes using it.
Laura PFirst location I booked a reservation at didn't have my truck when i showed up due to a customer not returning it causing me to go way out of my way... this location helped me and got me what I needed.
Timothy KEveryone at the Chenango St. Location is helpful, friendly, and efficient. They get you in and out quickly whether you are dropping off or picking up.
William NI was please with the two men I was dealing with and they got me in and out.
Marc COne of the best locations!
Darren MThe staff is absolutely amazing at this location
Tieshea T | Overall ExperienceThis location is the best
Michael MService was exceptional! Very professional and helpful. One employee noticed that a side light wasn't working and he fixed it on the spot. He was very thorough in his inspection of the trailer.
Bob LThis facility kept my things secure but also had homeless people frequently staying inside of the storage facility. On our move out day we saw a couple bringing suitcases into the storage facility and no one from Uhaul did anything about it. I am thankful for having the space to store my things for a few months but based on this experience I most likely will not be back.
Bryan N | Overall ExperienceMouse/ roach poison traps all over, door not securely shut, elevator dirty, tiny, and full of cobwebs, and storage rooms not secure. I never ended up moving my stuff in because the space was not safe.
EPIPHANY M | Overall ExperienceEveryone was very nice to people were expecting me. They had a place for me to put my stuff. It was easy, easy access. I had lots of help and got it out of there just as easy. Thank you for the experience.
JAMIE C | Overall ExperienceKeep up the great service!
Lou F | First ImpressionsThe staff there went above and beyond to assist with helping me get a storage unit. Very helpful and knowledgeable thank you again!
MARIA A | First ImpressionsThe unit that I rented could have been cleaned better before I moved my things in. Simply sweeping the floor would have helped this unit look more appealing to me at first glance. I will make sure that I clean my unit before I turn over the rental to a new person.
Bryan N | First ImpressionsWell firstly I moved out of my storage on 3/1/23 and it’s says I moved out on the 5th which is not true at all . They tried to charge me for the month and a late fee when I was already moved out . Move in was okay but when I was alone in the facility days later their was a clearly drunk and high man walking around watching me . The door to the building does not close unless you slam it shut . The unit is big but not clean and it’s open at the top so literally anyone can break in if they climbed over it . I was told I would be given a lock which I paid for and there was no lock inside my unit when I arrived . Elevator has been broken for weeks so imagine trying to move out going down 3 flights of steps alone with spiders right above you’re head . Overall not a great experience and I’d only rent again if I absolutely had to .
Madisyn M | Overall ExperienceEveryone at this store have been very helpful and making sure that all your needs are met.
Shannon A | First ImpressionsJason goes above and beyond!
arlene p | Overall ExperienceI Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.
Michelle W | Overall ExperienceAll my property was in excellent condition .
elena f | Overall ExperienceJason and his crew were always cheerful helpful and professional.
Robert J | Overall ExperienceStaff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.
Mark W | Overall ExperienceStaff was helpful and pleasant. Location was well kept, Storage unit was clean.
Mark W | First ImpressionsStaff very friendly and very helpful excellent experience
Thomas S | First ImpressionsThe worker put in my name and contact name wrong very rude at the store when I called them over it
Charlotte S | First ImpressionsReally helpful and very understanding of my complicated situation. Thank you!
Carolyn S | Overall Experiencethe manager was amazing so where all employees
Ernest S | Overall ExperienceThe ceiling insulation was coming down it was late and I didn’t feel like switching units
Michelle J | First ImpressionsI found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.
ruth i | First ImpressionsThe woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.
Angela P | First ImpressionsThe service the representative gave me was very professional and friendly I would recommend family and friends to use there company
Doreatha M | First ImpressionsAfter making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!
Lisa E | Overall ExperienceHeight of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.
Connie S | First ImpressionsThe staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.
janice f | Overall ExperienceManager and staff courteous and friendly.
Caretta G | Overall ExperienceGood experience
Victor S | Overall Experienceemployees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.
Mary O | Overall ExperienceGreat customer service!!
Caretta G | First ImpressionsHappy to have chosen this u-haul facility
Brett W | Overall ExperienceNo comment
Joshua B | Overall ExperienceNicest place in the area to store things
TIM D | Overall ExperienceThe experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!
Edward C | First ImpressionsGot billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.
Ethan B | Overall ExperienceJames, the manager, made the experience easy and pleasant. I will definitely rent with you again.
janice f | Overall ExperienceGreat service
Brian O | First ImpressionsIt was ok
Sarah C | Overall ExperienceEasy to use and excellent help
Brian U | Overall Experiencereally nice help
steve m | Overall ExperienceAlways friendly and customer service oriented.
chad c | Overall ExperienceJames Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem
Richard L | Overall Experiencei only would worry about my daughter being there alone as it seems like a predator could hide there
wendy c | Overall ExperienceThe younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you
Maria D | First Impressionsceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items
Brian F | Overall ExperienceQuick and easy. Excellent Rep. and storage review. Great service.
Steven C | First ImpressionsAwesome
taisha o | First ImpressionsThe staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.
Widline G | Overall ExperienceGreat service and protection of my things I had stored there
Anthony V | Overall ExperienceThe person who assisted my daughter and I was very helpful
Richard L | First ImpressionsStaff is always friendly and helpful.
Cathi G | ReservationI will always use this company.
zakari a | Reservationjust WAY to hot
susan s | Overall ExperienceGreat customer service.
john w | Overall ExperienceHi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.
LISA V | Overall Experience