Customer Reviews for U-Haul Moving & Storage of Bethpage

4,238 reviews

1000 S Broadway   Hicksville, NY 11801
(1 mile North of Hempstead Turnpike on Route 107 Across from Grumman, Cross street is Lauman Lane, West side of the road, just North of Aero Pla)

(516) 822-6100

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(516) 822-6100

1000 S Broadway
Hicksville, NY 11801
(1 mile North of Hempstead Turnpike on Route 107 Across from Grumman, Cross street is Lauman Lane, West side of the road, just North of Aero Pla)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Chaffer 
Rating:
5.0

Great and easy one way drop off. Person was very helpful. Wish I could of got credit for returning early and with more gas in tank then when started rental

Robert Mackay 
Rating:
5.0

Your staff at the Hicksville location were very professional and helpful in suiting my needs. I couldn’t have asked for a better experience from reserving the vehicle to the returning of the vehicle. I accidentally left my hand truck in the back of the vehicle and before I could leave the staff member on duty found it and alerted me, bringing the hand truck to me. I can’t say enough about how pleased I am with everyone I dealt with. Thank you

Henry Walsh 
Rating:
5.0

None really , the gentleman that helped me get going was very courteous, also when I returned the equipment

John Hawley 
Rating:
5.0

Quick and easy with the app and also with the reps who were courteous and efficient and explained everything well.

Steven Mossner 
Rating:
5.0

They helped me out when the truck wasn't big enough for my needs. He was kind and helpful

Jeanette Badger 
Rating:
5.0

Customer did not leave a comment.

Robert Andrews 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sheldrick 
Rating:
5.0

Customer did not leave a comment.

Elio Iannetta 
Rating:
5.0

Customer did not leave a comment.

Richard Delucia 
Rating:
5.0

Customer did not leave a comment.

Cathy Sadowski 
Rating:
5.0

Customer did not leave a comment.

Jonathan May 
Rating:
4.0

The site where I picked up the truck was horribly flooded. It was like a lake. You guys need to fix your drainage

kathleen filippi 
Rating:
5.0

Customer did not leave a comment.

Robert Cardillo 
Rating:
1.0

The truck has a very very bumpy ride and when I went back to complain they told me the suspension on the truck is like that and they can’t do anything

POLI Arora 
Rating:
5.0

Customer did not leave a comment.

pete castellano 
Rating:
5.0

Customer did not leave a comment.

Davinder Singh 
Rating:
5.0

Customer did not leave a comment.

Elton Vlashi 
Rating:
5.0

Very smooth. No complaints at all.

Jonathan May 
Rating:
4.0

Customer did not leave a comment.

Thomas Duffin 
Rating:
5.0

Easy. Affordable. Fast. This is a great option to move. The location is nice and the guy working there is friendly and professional. Great job.

REMEDIOSIVAN ALVARADO ARRIAGA 
Rating:
5.0

Customer did not leave a comment.

Scott Cody 
Rating:
2.0

I've rented U-Haul truck many many times. I've never had a truck as dirty as this one. The steering wheel was so dirty the I had to stop and but sanitizer to wipe it down. The paper towels were BACK after I did that. The cab had remnants of food and crumbs everywhere. Both the drivers door and the passengers door barley closed. You had to go outside the door and slam it closed for the door open warning to go off on the dash. I can only say that even if my money was refunded I would not recommend this facility.

IRWIN NATMAN 
Rating:
5.0

The person who helped me was so friendly and professional

Karen Cunningham 
Rating:
5.0

Don’t see any issues. Rob was fantastic. Had everything under control. Great experience.

John Isnardi 
Rating:
5.0

Unfortunately I had one of the vehicles being used with your tow dolly breakdown at its destination and was unable to return to place of rental the auto-transport trailer AND the tow dolly as I now had only one vehicle. I returned the tow dolly to a local u-haul rental agency and was blown away to find that I was CHARGED $356.00 as a wrong drop off charge!!!!! How was I supposed to get the tow dolly back to the original location when the vehicle that pulled it was disabled at the GMC dealership waiting for a new engine computer. Was I supposed to slip in in my pocket and bring it home that way?????? Thanks for the AWESOME customer service when things are not even your fault. I hope u-haul enjoys the $356.00 dollars they F#&%@d me out of when I was unable to control everything that happens in this world. Thank GOD I didn't have an accident -----I can only imagine what they would have charged.

Edwin Kowalczyk 
Rating:
4.0

Customer did not leave a comment.

david berkowitz 
Rating:
5.0

We always use this location for years now. We find the people there to be polite and accommodating. We feel more comfortable going there as compared to any other location we have tried in the past.

ioannis mavridopoulos 
Rating:
5.0

Customer did not leave a comment.

Arthur Wobig 
Rating:
5.0

Very smooth experience. Large selection of trucks and vans. Thank you!!

Hudson Clements 
Rating:
5.0

Customer did not leave a comment.

Arthur Wobig 
Rating:
5.0

Customer did not leave a comment.

Alison Andrews 
Rating:
5.0

Customer did not leave a comment.

OMAR VEGA TORRES 
Rating:
5.0

Customer did not leave a comment.

ALAN david 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLARK 
Rating:
5.0

Staff was very very helpful and friendly. Thank you!!

JOHN fanizza 
Rating:
5.0

Customer did not leave a comment.

JOSEISIDRO ESTEVEZ DIAZ 
Rating:
5.0

The customer service was great

santos reyes 
Rating:
3.0

The wipers didn’t even work and my husband had to then drive back to the store that night to get new wipers.

Kaci Eichhorn 
Rating:
5.0

Customer did not leave a comment.

Stephen Petrillo 
Rating:
5.0

Truck exterior had a few cosmetic issues. The check engine light was on. Truck operated well for my move. Associate at location at time of return was great and very helpful

Sven Erikson 
Rating:
5.0

Customer did not leave a comment.

Frank Vella 
Rating:
5.0

Both staff members, on pick up and drop off, provided excellent customer service.

Wendy Harris 
Rating:
2.0

The original drop off was a different location in Hicksville. Again had to be on the phone to help me with the truck because even tonight my drop off was at 830pm, I couldn’t leave the truck there since the representative told me that it’s not an after hours drop off (so why in earth would they put that location to drop off???!!!??). On the phone for over an hour with a representative to help me find another location to drop off.

Harold Coronel 
Rating:
4.0

Customer did not leave a comment.

karen leviner 
Rating:
5.0

I have been to many U-Haul locations and Hicksville is ALWAYS the best. I do not know the name of the gentleman who helped me, but he has helped me before an always makes the process super easy with no issues.

Shane LaFrese 
Rating:
5.0

The guy who works at the place was awesome. Very friendly and helpful. Give him a raise

Vanessa Morch 
Rating:
5.0

The guy who helped me was very nice fast and helpful.

Andrew Kupfer 
Rating:
5.0

Customer did not leave a comment.

Frank Principe 
Rating:
5.0

Customer did not leave a comment.

Frank Barthel 
Rating:
5.0

Customer did not leave a comment.

Dominick Bakhtiar 
Rating:
5.0

Customer did not leave a comment.

Karen Leviner 
Rating:
5.0

Staff was nice and made it easy to return

Richard Kaiser 
Rating:
5.0

This is my 2nd rental at this location. Clean, friendly staff, and reliable vehicles. Quick service in and out. Highly recommend!

Margaret Reed 
Rating:
5.0

Customer did not leave a comment.

Jason Rhoads 
Rating:
4.0

Customer did not leave a comment.

Dale Riedel 
Rating:
2.0

The trailer I received was old (the manufacture date was 2004) and had seen better days. The running lights did not work. This was a dangerous fault and I was unable to travel after dark. Water leaked into the trailer box, causing some items to become wet. The worst fault was the FAILURE of the right rear axle bearing, causing the trailer wheel to wobble and smoke. It left me broken down at the side of the road late afternoon. I waited over two hours for a tow truck. It appears that U-Haul gave the tow truck driver the wrong address. Very disappointing. I reported all of this to U-Haul but there has been no resolution.

MICHAEL LOPEZ 
Rating:
5.0

Great customer service!

Shericia Bynoe 
Rating:
4.0

To have the vehicle that was requested. Other than that, service was good.

Marvin Hayes 
Rating:
5.0

Quick service

Scott Badeer 
Rating:
5.0

Customer did not leave a comment.

Mark Reres 
Rating:
5.0

Customer did not leave a comment.

Michael Grooms 
Rating:
5.0

Customer did not leave a comment.

Michael Hanley 
Rating:
5.0

Customer did not leave a comment.

Richard Roth 
Rating:
4.0

Customer did not leave a comment.

Shivaram Thallapally 
Rating:
5.0

People were lovely

MONICA BATISTA 
Rating:
5.0

Only thing that I can think of is that maybe the the representative can come outside and show the person the truck and all of the features. Automatic headlights, how to turn off the tow light, all the charging ports, etc. Much like a car salesman.

Stephen Perota 
Rating:
5.0

Customer did not leave a comment.

raymond seeley 
Rating:
5.0

Customer did not leave a comment.

Victor Lazares 
Rating:
4.0

Good people to work with!

Pat Alapa 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHUKRY AWAD 
Rating:
5.0

Problem with the steering on the truck told them when I brought it back it seems like it is an Existing problem

erich karger 
Rating:
5.0

Bringing the truck back with the amount of gas required is difficult. I brought the truck back with twice as much gas due to the fact that I received it with 1/4 tank. I had to pump enough gas to assure there was enough to return the truck with the contracted amount of 1/4 tank. A customer should be credited with unused gas beyond the received amount. Based on the average gallon of gas cost multiplied by the 25% of the total amount of trucks gas tank. That would be easily done. But having an always full tank from the beginning would alleviate that.

Ron Hagen 
Rating:
5.0

Customer did not leave a comment.

Michael Miltenberg 
Rating:
5.0

Customer did not leave a comment.

Manisha Shah 
Rating:
5.0

windshield needs to be cleaned

Lynne Brewer 
Rating:
5.0

Customer did not leave a comment.

Raman Singh 
Rating:
1.0

I was given incorrect information from my first call to U-Haul through my entire experience. Very unhappy with the service I received.

Bernard Onorato 
Rating:
5.0

Customer did not leave a comment.

Darlene Thompson 
Rating:
3.0

Customer did not leave a comment.

Demo Stefanou 
Rating:
5.0

Everything is going well

zhenhua zhao 
Rating:
4.0

Customer did not leave a comment.

Daniel Stebbins 
Rating:
1.0

Customer did not leave a comment.

Neel Sharma 
Rating:
5.0

Customer did not leave a comment.

Kevin Wick 
Rating:
5.0

Customer did not leave a comment.

manpreet Singh 
Rating:
4.0

Quick and Easy Rental Experience.

michael fiore 
Rating:
5.0

Customer did not leave a comment.

ALAN BRUCKNER 
Rating:
5.0

Every time

Tomasz Strojek 
Rating:
3.0

Customer did not leave a comment.

randi shubin dresner 
Rating:
4.0

The worker/ attendant there at pick up and drop off who was the same, was very professional and helpful…

Antonio Hernandez 
Rating:
5.0

Customer did not leave a comment.

Miguel Mendez 
Rating:
5.0

Customer did not leave a comment.

maryellen Lombardi 
Rating:
5.0

The guys working there are fantastic and super helpful. They’re not trying to rip you off and they do a good job at recommending what is needed for whatever job you’re trying to complete

Luisa Echeverry 
Rating:
5.0

Great experience

Lester Orlick 
Rating:
5.0

The two gentleman that work there are absolutely top tier. Very friendly and caring. I’m glad I do business with you guys. Thank you. Happy Holiday’s to all of you. Be well

alen mrkulic 
Rating:
5.0

Very good service i am recommend my friends

DAVINDER SINGH 
Rating:
5.0

Customer did not leave a comment.

Johnny Marconi 
Rating:
5.0

Customer did not leave a comment.

Jason Rueda 
Rating:
4.0

I would like to see a loyalty program in place, i run a company and rent trucks quote often from Uhaul. I have never received a coupon, or discount or anything to show appreciation for my business. Would like to see this implemented. Thank you

SARAHT EL-KADY 
Rating:
5.0

Customer did not leave a comment.

Katherine Brenton 
No reviews have been submitted for this location.

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