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GREGORY RCustomer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was extremely patient and professional in both explaining the process and walking me through the process of renting a vehicle. Five stars for them!
John Bthe staff was very accommodating to me and very helpful staff very professional looking forward making more transactions in the future
steven cVery helpful and kind staff
DEMOSTHENEP J | Overall ExperienceHours, I made the reservation for 8:00 and the office only opened close to 9:00
Naftali Hgood
TIBOR BNeed manager to walk to the vehicle with me so i can find it,and answer questions about the truck did not know anything about the truck. This gmc van was Very squirelly,dangerous to drive,any dip in the road cause the vehicle to pull to sideways/drift lanes bouncy maby dead shocks..? next time will request test drive. not happy with this experience
Richard CSmiley 😊👍🫡
GIORGI KI drove a total of 7.9 miles. When I received my receipt by e-mail I was charged $19.95 for 4 gallons of gas.
DANNY JPERSON AT CONTER HELP ME WITH PICTURES LAST TIME I USED U-HAUL YOU DID NOT HAVE THAT. THAT WAS REAL HELP
ROBERT BIt was an easy experience. Thanks!
Syed AThank u very much
yossef gThe front counter is understaffed. So many people want to get an early start but are stopped by the understaffed location. The lady is good but cannot do it alone. There should be a minimum of two people helping at the counter. It’s not fair for them or your customers. I’ve rented a few times at this location and it’s always the same.
BRENT RI would not recommend this location to anyone they over charged me by $74.00 they charged me for a equipment dolly I never had and they charged me for gas when I returned the truck with the same amount of gas I received it with and a $30 fee for uhual to fill the vehicle with gas
andrew wNice truck
sergey rBesides the equipment inspection, everything else was fine
JOSE CMaking sure all the equipment is serviced on time and checking the brake and everything else is fine
Akinyemi AGreat costumer service
Emanuel MAlthough it was clean, it wasn't thoroughly clean. And the van was very noisy, maybe it's just that i'm not used to cargo vans... Or maybe you need to update/invest in newer equipment...
moishe kNothing to improve comes to mind. Checking in and receiving was easy, returning was just as easy:) Great overall experience.
Francisco JI made a reservation for after hours pick up, everything was done but the keys of the truck, so I lost my time, the Uber taking me there and I have to come back the next morning
ROBERTO JHi i rented a “15 truck, when time to pick up was not available n had to take the 10” which had to leave much of my things bc they didn’t fit everything in that truck- will be nice n right if the truck you pick is the one they give you, also had to buy dolly bc the ones i rent also not available - the service is unreliable in addition it’s been 3 weeks since i returned n still getting charged for tolls, why ?? The truck you rent online is the one should be available!
Alma MDo same
VITALY SThe worker they are very friendly good service
EDUARDOSANTOS GCustomer Service beginnig to end were professional and friendly, much appreciated.
Magvis JWas not told anything about inshurance extra ! During reservation was charged 17 plus tax when took the vehicle did not like that one bit!!!
roman pEverything was exceptional. The Representatives were knowledgeable, polite, professional and extremely helpful from first booking to returning the U-Haul van I rented for the day. Thank you
JOAN HThe auto transport trailer I rented had faulty ramps they fell off as I was driving car up. Luckily no one hurt or equipment damaged but the ramps need to have a better mechanism to ensure they don't pop out as a car is being driven up
Akshay MThe reps were good, the wait time was minimal, but the truck was old with the check engine light on and it felt like it was going to stall when I started it. It also was a gas guzzler, I drove less than ten miles but had to put in about 3 gallons to refill it to the same level.
Menachem HThe Staff person present on the day of my reservation which was on the weekend and is always a very busy morning was working alone and she handled the long line of customers with such professionalism and curtisy she was phenomenal 👏🏾
Pablo BIt took me 40-50 mins to rent out a cargo van. People are not friendly. very poor service. hostile behavior. vehicle dented and thrashed. Worst maintained Uhaul I've rented ever. The battery got discharged, and I was stranded on the road for 4 hours for this crap. Such a shame for Uhaul this location.
TANVIR RNothing
David LGood
EDUARDOSANTOS GThe experience was good , the only thing I would recommend is to take sure the trucks are mechanically good, the truck I rented had breaking issues and whining noises from the front of the truck
omar aVery professional, helpful and friendly! This was my first time ever reserving a U-Haul and the process was super smooth and fast thanks to the amazing customer service at this location.
Stephanie CEliminate interaction with the app and go back to dealing with a person
Steven CIt is a good service, thanks to the company, it gives us the opportunity to reach
MOISES JGreat service from the ladies inside the office to the guys helping outside…thank you so much
ali fVery good
Yifan Y | Overall ExperienceThis place is a scam I filled up the gas to exactly where I received it and they still charged me for gas .
ZIAD JCheck engine came on and the vehicle was not properly prepared for pickup. There was iced up snow about and inch thick on the windshield. How am I supposed to remove it. I did after hours pickup. The person on the phone Kasha, was very pleasant and helpful.
peter kCreo que nada para agregar es un exelente servicio para recomendar y grasias por no impedir que somos indocumentados lo unico que tenemos que ser been responsable.
MOISES JIt’s been awhile since I rented a truck and was a little out of sorts. The customer service person was calm and reassuring as I had some difficulty with the process of texting emails etc. She had actually made the process easy to understand I left smiling.
John BEverything is good .
YOUCEF SThe staff were super helpful and friendly.
Sarah PThe staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C | First ImpressionsI reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!
Samuel G | Overall ExperiencePlease be clear about how the movers are an option the customer has to pay for
Justice V | First ImpressionsThe check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V | Overall ExperienceHelped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S | First ImpressionsI mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
Ruth S | First ImpressionsGreat service! Thank you
yuriy l | Overall ExperienceThe team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o | Overall ExperienceTHIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g | Overall ExperienceGreat staff!!!!
ASAD K | Overall ExperienceYou charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G | Overall ExperienceI like to thank the staff, they all were helpful; thank you
KEVIN C | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Hannibal P | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P | First ImpressionsGood customer service. Would recommend to others.
susan m | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s | First ImpressionsVery good
TATIANA A | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d | Overall ExperienceGood
Angeline N | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R | Overall ExperienceVery nice, recommend to friends
Angela P | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D | Overall Experience