Customer Reviews for U-Haul Moving & Storage of Bellwood

1,679 reviews

435 Mannheim Rd   Bellwood, IL 60104
(N Of 290, 2 Blocks south of St. Charles Rd.)

(708) 544-9505

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 544-9505

435 Mannheim Rd
Bellwood, IL 60104
(N Of 290, 2 Blocks south of St. Charles Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks

JOE PIRTLE 
Rating:
5.0

Experience was good. Price and convenience was way better than Home Depot by comparison ($10 for an entire day versus $21 for four hours). Being able to keep it overnight was convenient, because we were doing the moving late into the evening.

riley dehaan 
Rating:
1.0

I had to change trucks 3 times. The first one had trash, ashes and garbage all in it when I opened the door. It looked as if someone has been squatting in it. I went back inside and alerted the attendant Kevin. The 2nd truck's driver side door didn't close all the way and the truck just drove terrible. Then on top of that, once the needed items were loaded, the back door was jammed from the latch being stuck on an area of the top of the truck. I had to drive the 2nd truck back to Uhaul with my items in the back and the door up in order to swap out yet a 3rd truck. The 3rd truck had no gas in it and was at the E already! Very TERRIBLE experience and I'm still charged over $70 for this terrible service! The only good thing is that Kevin was patient and honest. This location needs some serous help!

Lynda Lewis 
Rating:
1.0

I rented a truck and the person inside stated the truck was half full but it wasn’t,it was just under half full so when I returned it I filled it to the same mark. I showed the clerk the gas receipt and he still charged me an extra $15.

Edgar Hernandez 
Rating:
5.0

Customer did not leave a comment.

Kevin Murray 
Rating:
5.0

Very attentive people

edison vidal 
Rating:
5.0

Customer did not leave a comment.

Jamil Husain 
Rating:
5.0

Customer did not leave a comment.

ANTROINETTE THOMAS  |  Overall Experience 
Rating:
3.0

Remove snow and debris

Shaver Allen Wooten 
Rating:
4.0

Customer did not leave a comment.

Chris Lisak 
Rating:
5.0

I was surprised at how easy it was to organize the drop off in Romeoville while in Bellwood. I would highly recommend U-Haul to anyone.

Timothy Moore 
Rating:
2.0

Better customer service. We had to change trucks three times before we could leave.

Rolando Ivory 
Rating:
5.0

Great customer service Quick and easy rental Great service from Rolando

Adolfo Torres 
Rating:
5.0

Customer did not leave a comment.

Jeredene Goodwin 
Rating:
5.0

Customer did not leave a comment.

Warren Campbell 
Rating:
5.0

Customer did not leave a comment.

Ashley Smith  |  First Impressions 
Rating:
5.0

Customer Service was great

KATIE SMITH 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD POTHIAWALA 
Rating:
5.0

Customer did not leave a comment.

Tom Waters 
Rating:
5.0

Orlando was AMAZING! Kudos to him for his hard work! We need about a thousand Orlando's!!!!!!!! Great Job!

William Fehrman 
Rating:
5.0

Make sure you keep that man Irvin. He is incredible to work with and was key in our timing and delivery of our move. Make him management already.

hernan capelo 
Rating:
5.0

Customer did not leave a comment.

Daniel Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Greg Kolack 
Rating:
5.0

Orlando was outstanding. I left a tube of paper in the truck cab. He found it for me, so I could retrieve it. Thank you.

Andrew Wycislak 
Rating:
5.0

Customer did not leave a comment.

Melvin Peoples 
Rating:
3.0

Customer did not leave a comment.

Ben Castle 
Rating:
5.0

Customer did not leave a comment.

Marquitte Collins 
Rating:
3.0

Truck was dirty and wipers need to be replaced

VLADYSLAV BORYSKIN 
Rating:
2.0

Have the correct information on paper as on the dashboard. So it won’t be missed understanding.

Shabon Cannon 
Rating:
5.0

Customer did not leave a comment.

Daniel Estevez 
Rating:
5.0

Customer did not leave a comment.

Raven Jones  |  Overall Experience 
Rating:
5.0

Upon arrival to pick up the trailer, it was not 100% operational but the attendant at the store repaired the electric hook up quickly. It was very impressive. I don’t rent often so I’m not sure if this is common but I would’ve gladly dropped the trailer at my destination. Unfortunately, it was about 4x the price, which made me bring the empty trailer back to where I rented it.

Tom Doubek 
Rating:
5.0

Great service! Always a pleasure.

CASANDRA HOLLIDAY 
Rating:
5.0

Very nice and knowledgeable and excellent service

Michael Thomas 
Rating:
5.0

Every one was very nice.i will rent from this location again.

Robert Chambliss 
Rating:
5.0

Customer did not leave a comment.

Luz Ramirez 
Rating:
5.0

Customer did not leave a comment.

Rakesh Patel 
Rating:
5.0

Customer did not leave a comment.

Alberto Ramos Torres 
Rating:
3.0

The ratchet for the tie down strap malfunction,had to work with it over a half hour to get it to tie the vehicle down and another 40 - 50 minutes to get it to release, very frustrating.

RUBEN CRADDOCK 
Rating:
5.0

Customer did not leave a comment.

jerry mc 
Rating:
1.0

Customer did not leave a comment.

Kaitlin Helms 
Rating:
4.0

Customer did not leave a comment.

Gabriela Jaimez 
Rating:
5.0

Customer did not leave a comment.

Michael Gonzales 
Rating:
5.0

Customer did not leave a comment.

LATANYA CHASE 
Rating:
3.0

Customer service I received was great. The employee had a good attitude and knowledge about the services I needed.

Tiara French 
Rating:
4.0

Customer did not leave a comment.

Darrell Woods 
Rating:
5.0

Customer did not leave a comment.

Amelia Castillo 
Rating:
5.0

Customer did not leave a comment.

Montrele Daniels 
Rating:
5.0

Customer did not leave a comment.

Jamillah Gilbert 
Rating:
5.0

Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!

CARA LADD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

silva munoz 
Rating:
5.0

Customer did not leave a comment.

Joshua McSweeney 
Rating:
5.0

Customer did not leave a comment.

David Martinez 
Rating:
5.0

Customer did not leave a comment.

GABRIEL LUNA 
Rating:
5.0

Very helpful U-Haul representatives.

Tammy Dotson 
Rating:
2.0

Have employees at location first if all, not across the street at a gasoline station buying stuff. Then when they are available they are not helpful at all, rude and made my wife feel weird. Horrible staffing but I like Uhaul as a company because this is about the 8th time I use your services, I move a lot. Thank you if someone took the time to read this.

Gonzalo Jr Martinez  
Rating:
4.0

figure out how to make the app Sync with your store. I did Pre reservation on the app and the store had bad connectivity so all of the stuff I uploaded wasn't there. I had to give Photo and license all over again. That cut into my rental time.

Albert Henderson 
Rating:
5.0

Customer did not leave a comment.

Jamillah Gilbert 
Rating:
5.0

Josh was great from beginning to end.

Latoya Redmond 
Rating:
5.0

Customer did not leave a comment.

JOHNNY TONEY 
Rating:
5.0

TJ was very helpful as we moved into our unit!

CARA LADD  |  First Impressions 
Rating:
5.0

They have been wonderful to work with and appreciate the ease of access.

laura halpenny  |  Overall Experience 
Rating:
1.0

I called to extend rental instead they sent a repo to pick up the truck without even calling me or anything .

Shannen Reavers 
Rating:
5.0

Customer did not leave a comment.

Anose Thomas 
Rating:
4.0

Staff was super friendly and accommodating. Checking in and checking out was a breeze.

Judith Arman 
Rating:
5.0

Customer did not leave a comment.

karla xochicalt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Buh 
Rating:
5.0

Customer did not leave a comment.

Emperatriz solano 
Rating:
1.0

Staff facility to service customers. Train your employees how to properly deal with customers and not take their personal frustrations out on the customer. Ensure equipment is functional before renting it out. This was my worst experience ever and the police had to be called. You are setting your employees up to fail by overloading their capacity and failure to train how to deal with the public.

WILLIAM HANDLER 
Rating:
5.0

Customer did not leave a comment.

Omar Oliveros 
Rating:
5.0

Customer did not leave a comment.

Shannette Green 
Rating:
5.0

Customer did not leave a comment.

James Kirkendall 
Rating:
5.0

Customer did not leave a comment.

manual Ramos 
Rating:
2.0

Install tech had numerous issues with install of wiring harness. Had to return the following day because fuse harness not installed. The lights had no fuse protection and the wire was secured directly to battery. Not having proper tools for the stripping wires and crimping connections. Recommend instruction on proper install per Uhaul videos on u tube.

Phillip Bonini 
Rating:
5.0

Customer service was excellent

Anise Thomas 
Rating:
1.0

Very poor service !!

Lolita Anderson 
Rating:
5.0

Customer did not leave a comment.

Richard Polich 
Rating:
5.0

I Love All The Staff At This Location. I Use Them Frequently For My Business. Always Nice & Kind. Knowledgeable & Helpful. Would Always Recommend This Location.

LATANYA CHASE 
Rating:
5.0

es la segunda vez que rento un vehículo en este lugar y todo bien exelente servicio, gracias,

Candelario Gutierrez 
Rating:
5.0

Great customer service!!!

Bruce Hardy 
Rating:
3.0

One thing you can do is make sure the rental has fluids. My truck ran hot and I had to pull over and get antifreeze to put in the truck, The truck was completely empty.

DEBRA DREW 
Rating:
5.0

No tienen que hacer nada por qué para mí es muy buen servicio, gracias

Candelario Gutierrez 
Rating:
4.0

Customer did not leave a comment.

SHAMIKA HALL 
Rating:
4.0

Customer did not leave a comment.

BRENT FREY 
Rating:
1.0

Customer service was horrible. I smashed my finger trying to detach the cargo trailer hitch from my truck because there was no one readily available to help me.

Analia Sidorowych 
Rating:
2.0

The lot was crammed it was hard to park the truck and even pull in

RODNEY SCOTT 
Rating:
5.0

Customer did not leave a comment.

Sandra Pettis 
Rating:
5.0

The manager or worker on duty was great help and had amazing service. I would like to escalate this to upper management, so he can get recognized. They need more workers like him. Thank you !

Alfonso Villa 
Rating:
5.0

Super friendly and helpful staff. They are great.

gina steiner 
Rating:
5.0

Drop off was smooth, got us checked in and outta there in no time. Thanks a lot

Keywone Reed 
Rating:
4.0

The man working when picking up the trailer was very nice. When dropping off the woman working was quick and efficient.

Sarah Novey 
Rating:
2.0

On a very busy street and getting in and out of the lot is difficult.

Steven Carlson 
Rating:
5.0

I didn’t get the trailer that I requested, I was told one price for the day but was charged for 2 days, I was called while I was using the trailer two times, I really think I got the short end of the stick on this rental, I only came back because location

thomas jinkens 
Rating:
5.0

Customer did not leave a comment.

Anthony Lucchesi 
Rating:
5.0

Nothing all my needs was met.

david jackson 
Rating:
4.0

Customer did not leave a comment.

Ed Brorwiak 
Rating:
5.0

Very nice staff

ANTHONY DI 
Rating:
4.0

more parking

barnard soskin 
Rating:
5.0

Excellent service.

Nancy Garland 
Rating:
5.0

Customer did not leave a comment.

mary Congelosi 
Rating:
3.0

Customer did not leave a comment.

Frank Madamba 
Rating:
4.0

Customer did not leave a comment.

Yamil Alvarado 
Rating:
5.0

Customer did not leave a comment.

Devon Guy 
Rating:
4.0

Very kind about my late return

Wendy Mccoy 
Rating:
5.0

Customer did not leave a comment.

Frank Madamba 
Rating:
4.0

Pick up truck on Empty

TWYLA LEWIS 
Rating:
1.0

Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.

Quentin Goff  |  First Impressions 
Rating:
3.0

Location did not open until 25 min after posted times. No one was there. First employee arrived 25 mins late, and next one arrived 5 mins later.

Bradley Sadowski 
Rating:
3.0

Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.

Kianna Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tefesah Storey  |  Overall Experience 
Rating:
5.0

The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn

Evelyn Reid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lita Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LESHEA SIMMONS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LESHEA SIMMONS  |  First Impressions 
Rating:
5.0

Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience

Tanya Erving  |  First Impressions 
Rating:
3.0

Awaiting receipt

THADDEUS WRIGHT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nicole thomas  |  Overall Experience 
Rating:
1.0

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

maurice pickett  |  Overall Experience 
Rating:
5.0

Very pleased with the staff.

James Yarbrough  |  Overall Experience 
Rating:
5.0

Yes

John Bruno  |  Overall Experience 
Rating:
2.0

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

Keyana Ray  |  Overall Experience 
Rating:
3.0

The Extra Fees.

Shabon Cannon  |  First Impressions 
Rating:
5.0

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Denise Daniels  |  First Impressions 
Rating:
4.0

Excellent attention by staff - Brandon went above and beyond.

James Yarbrough  |  First Impressions 
Rating:
3.0

It was satisfactory

John Bruno  |  Reservation 
Rating:
5.0

Y

PETER VANDAL  |  Overall Experience 
Rating:
4.0

Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!

jo Ann bradley  |  Overall Experience 
No reviews have been submitted for this location.

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