Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintaini the trucks ..never drove a truck this bad before bouncing all over the place terrible...
Howard H
Rating:
5.0
n/a
Johnny H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa C
Rating:
5.0
Did I leave some keys in the truck?
Elliot G
Rating:
5.0
Customer did not leave a comment.
Kassia S
Rating:
5.0
Thanks
JOE P
Rating:
5.0
Experience was good. Price and convenience was way better than Home Depot by comparison ($10 for an entire day versus $21 for four hours). Being able to keep it overnight was convenient, because we were doing the moving late into the evening.
riley d
Rating:
1.0
I had to change trucks 3 times. The first one had trash, ashes and garbage all in it when I opened the door. It looked as if someone has been squatting in it. I went back inside and alerted the attendant Kevin. The 2nd truck's driver side door didn't close all the way and the truck just drove terrible. Then on top of that, once the needed items were loaded, the back door was jammed from the latch being stuck on an area of the top of the truck. I had to drive the 2nd truck back to Uhaul with my items in the back and the door up in order to swap out yet a 3rd truck. The 3rd truck had no gas in it and was at the E already! Very TERRIBLE experience and I'm still charged over $70 for this terrible service! The only good thing is that Kevin was patient and honest. This location needs some serous help!
Lynda L
Rating:
1.0
I rented a truck and the person inside stated the truck was half full but it wasn’t,it was just under half full so when I returned it I filled it to the same mark. I showed the clerk the gas receipt and he still charged me an extra $15.
Edgar H
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
5.0
Very attentive people
edison v
Rating:
5.0
Customer did not leave a comment.
Jamil H
Rating:
5.0
Customer did not leave a comment.
ANTROINETTE T
|
Overall Experience
Rating:
3.0
Remove snow and debris
Shaver A
Rating:
4.0
Customer did not leave a comment.
Chris L
Rating:
5.0
I was surprised at how easy it was to organize the drop off in Romeoville while in Bellwood. I would highly recommend U-Haul to anyone.
Timothy M
Rating:
2.0
Better customer service. We had to change trucks three times before we could leave.
Rolando I
Rating:
5.0
Great customer service
Quick and easy rental
Great service from Rolando
Adolfo T
Rating:
5.0
Customer did not leave a comment.
Jeredene G
Rating:
5.0
Customer did not leave a comment.
Warren C
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
First Impressions
Rating:
5.0
Customer Service was great
KATIE S
Rating:
5.0
Customer did not leave a comment.
MOHAMMAD P
Rating:
5.0
Customer did not leave a comment.
Tom W
Rating:
5.0
Orlando was AMAZING! Kudos to him for his hard work! We need about a thousand Orlando's!!!!!!!!
Great Job!
William F
Rating:
5.0
Make sure you keep that man Irvin. He is incredible to work with and was key in our timing and delivery of our move. Make him management already.
hernan c
Rating:
5.0
Customer did not leave a comment.
Daniel R
Rating:
4.0
Customer did not leave a comment.
Greg K
Rating:
5.0
Orlando was outstanding.
I left a tube of paper in the truck cab. He found it for me, so I could retrieve it.
Thank you.
Andrew W
Rating:
5.0
Customer did not leave a comment.
Melvin P
Rating:
3.0
Customer did not leave a comment.
Ben C
Rating:
5.0
Customer did not leave a comment.
Marquitte C
Rating:
3.0
Truck was dirty and wipers need to be replaced
VLADYSLAV B
Rating:
2.0
Have the correct information on paper as on the dashboard.
So it won’t be missed understanding.
Shabon C
Rating:
5.0
Customer did not leave a comment.
Daniel E
Rating:
5.0
Customer did not leave a comment.
Raven J
|
Overall Experience
Rating:
5.0
Upon arrival to pick up the trailer, it was not 100% operational but the attendant at the store repaired the electric hook up quickly. It was very impressive.
I don’t rent often so I’m not sure if this is common but I would’ve gladly dropped the trailer at my destination. Unfortunately, it was about 4x the price, which made me bring the empty trailer back to where I rented it.
Tom D
Rating:
5.0
Great service! Always a pleasure.
CASANDRA H
Rating:
5.0
Very nice and knowledgeable and excellent service
Michael T
Rating:
5.0
Every one was very nice.i will rent from this location again.
Robert C
Rating:
5.0
Customer did not leave a comment.
Luz R
Rating:
5.0
Customer did not leave a comment.
Rakesh P
Rating:
5.0
Customer did not leave a comment.
Alberto R
Rating:
3.0
The ratchet for the tie down strap malfunction,had to work with it over a half hour to get it to tie the vehicle down and another 40 - 50 minutes to get it to release, very frustrating.
RUBEN C
Rating:
5.0
Customer did not leave a comment.
jerry m
Rating:
1.0
Customer did not leave a comment.
Kaitlin H
Rating:
4.0
Customer did not leave a comment.
Gabriela J
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
LATANYA C
Rating:
3.0
Customer service I received was great. The employee had a good attitude and knowledge about the services I needed.
Tiara F
Rating:
4.0
Customer did not leave a comment.
Darrell W
Rating:
5.0
Customer did not leave a comment.
Amelia C
Rating:
5.0
Customer did not leave a comment.
Montrele D
Rating:
5.0
Customer did not leave a comment.
Jamillah G
Rating:
5.0
Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!
CARA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
silva m
Rating:
5.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
GABRIEL L
Rating:
5.0
Very helpful U-Haul representatives.
Tammy D
Rating:
2.0
Have employees at location first if all, not across the street at a gasoline station buying stuff. Then when they are available they are not helpful at all, rude and made my wife feel weird. Horrible staffing but I like Uhaul as a company because this is about the 8th time I use your services, I move a lot. Thank you if someone took the time to read this.
Gonzalo J
Rating:
4.0
figure out how to make the app Sync with your store. I did Pre reservation on the app and the store had bad connectivity so all of the stuff I uploaded wasn't there. I had to give Photo and license all over again. That cut into my rental time.
Albert H
Rating:
5.0
Customer did not leave a comment.
Jamillah G
Rating:
5.0
Josh was great from beginning to end.
Latoya R
Rating:
5.0
Customer did not leave a comment.
JOHNNY T
Rating:
5.0
TJ was very helpful as we moved into our unit!
CARA L
|
First Impressions
Rating:
5.0
They have been wonderful to work with and appreciate the ease of access.
laura h
|
Overall Experience
Rating:
1.0
I called to extend rental instead they sent a repo to pick up the truck without even calling me or anything .
Shannen R
Rating:
5.0
Customer did not leave a comment.
Anose T
Rating:
4.0
Staff was super friendly and accommodating. Checking in and checking out was a breeze.
Judith A
Rating:
5.0
Customer did not leave a comment.
karla x
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tony B
Rating:
5.0
Customer did not leave a comment.
Emperatriz s
Rating:
1.0
Staff facility to service customers.
Train your employees how to properly deal with customers and not take their personal frustrations out on the customer.
Ensure equipment is functional before renting it out.
This was my worst experience ever and the police had to be called.
You are setting your employees up to fail by overloading their capacity and failure to train how to deal with the public.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Omar O
Rating:
5.0
Customer did not leave a comment.
Shannette G
Rating:
5.0
Customer did not leave a comment.
James K
Rating:
5.0
Customer did not leave a comment.
manual R
Rating:
2.0
Install tech had numerous issues with install of wiring harness. Had to return the following day because fuse harness not installed. The lights had no fuse protection and the wire was secured directly to battery.
Not having proper tools for the stripping wires and crimping connections.
Recommend instruction on proper install per Uhaul videos on u tube.
Phillip B
Rating:
5.0
Customer service was excellent
Anise T
Rating:
1.0
Very poor service !!
Lolita A
Rating:
5.0
Customer did not leave a comment.
Richard P
Rating:
5.0
I Love All The Staff At This Location. I Use Them Frequently For My Business. Always Nice & Kind. Knowledgeable & Helpful. Would Always Recommend This Location.
LATANYA C
Rating:
5.0
es la segunda vez que rento un vehículo en este lugar y todo bien exelente servicio, gracias,
Candelario G
Rating:
5.0
Great customer service!!!
Bruce H
Rating:
3.0
One thing you can do is make sure the rental has fluids. My truck ran hot and I had to pull over and get antifreeze to put in the truck, The truck was completely empty.
DEBRA D
Rating:
5.0
No tienen que hacer nada por qué para mí es muy buen servicio, gracias
Candelario G
Rating:
4.0
Customer did not leave a comment.
SHAMIKA H
Rating:
4.0
Customer did not leave a comment.
BRENT F
Rating:
1.0
Customer service was horrible. I smashed my finger trying to detach the cargo trailer hitch from my truck because there was no one readily available to help me.
Analia S
Rating:
2.0
The lot was crammed it was hard to park the truck and even pull in
RODNEY S
Rating:
5.0
Customer did not leave a comment.
Sandra P
Rating:
5.0
The manager or worker on duty was great help and had amazing service. I would like to escalate this to upper management, so he can get recognized. They need more workers like him. Thank you !
Alfonso V
Rating:
5.0
Super friendly and helpful staff. They are great.
gina s
Rating:
5.0
Drop off was smooth, got us checked in and outta there in no time. Thanks a lot
Keywone R
Rating:
4.0
The man working when picking up the trailer was very nice. When dropping off the woman working was quick and efficient.
Sarah N
Rating:
2.0
On a very busy street and getting in and out of the lot is difficult.
Steven C
Rating:
5.0
I didn’t get the trailer that I requested, I was told one price for the day but was charged for 2 days, I was called while I was using the trailer two times, I really think I got the short end of the stick on this rental, I only came back because location
thomas j
Rating:
5.0
Customer did not leave a comment.
Anthony L
Rating:
5.0
Nothing all my needs was met.
david j
Rating:
4.0
Customer did not leave a comment.
Ed B
Rating:
5.0
Very nice staff
ANTHONY D
Rating:
4.0
more parking
barnard s
Rating:
5.0
Excellent service.
Nancy G
Rating:
5.0
Customer did not leave a comment.
mary C
Rating:
3.0
Customer did not leave a comment.
Frank M
Rating:
4.0
Customer did not leave a comment.
Yamil A
Rating:
1.0
Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.
Quentin G
|
First Impressions
Rating:
3.0
Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.
Kianna J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tefesah S
|
Overall Experience
Rating:
5.0
The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright.
Evelyn
Evelyn R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lita S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LESHEA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LESHEA S
|
First Impressions
Rating:
5.0
Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience
Tanya E
|
First Impressions
Rating:
3.0
Awaiting receipt
THADDEUS W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
nicole t
|
Overall Experience
Rating:
1.0
Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place
maurice p
|
Overall Experience
Rating:
5.0
Very pleased with the staff.
James Y
|
Overall Experience
Rating:
5.0
Yes
John B
|
Overall Experience
Rating:
2.0
Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.
Keyana R
|
Overall Experience
Rating:
3.0
The Extra Fees.
Shabon C
|
First Impressions
Rating:
5.0
Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.
Denise D
|
First Impressions
Rating:
4.0
Excellent attention by staff - Brandon went above and beyond.
James Y
|
First Impressions
Rating:
3.0
It was satisfactory
John B
|
Reservation
Rating:
5.0
Y
PETER V
|
Overall Experience
Rating:
4.0
Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!