Customer Reviews for U-Haul Moving & Storage of Bellerose

6,052 reviews

251-37 Jericho Tpke   Bellerose, NY 11426
(At Little Neck Parkway, No on-site parking available for customers during rental)

(718) 347-4182

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 347-4182

251-37 Jericho Tpke
Bellerose, NY 11426
(At Little Neck Parkway, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dorin P. 
Rating:
5.0

On Sunday, March10, 2024 there was a lady seating at the register, She needs to be more patient with the customers just because I did not make an online reservation, she told me she was not going to assist me. I tried to explain, that on Saturday (3/9) I was told that someone could assist me in person. Thank you for the young guy, the came in and assist me. I still would recommend this location to my family. Thank you.

Ruth G. 
Rating:
5.0

Charles was a great help!!!

Michael I. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Very easy to access, easy pick up and drop off

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

some of the seats are missing there adjustment to go back and forward

VIKASH P. 
Rating:
5.0

Customer did not leave a comment.

moneer A. 
Rating:
5.0

Customer did not leave a comment.

Dorin P. 
Rating:
5.0

Excellent

Ramirez Flores J R. 
Rating:
4.0

Charles at the Bellerose location truly elevated my experience single-handedly. Upon arrival for my pickup, he efficiently assisted me in getting set up and running smoothly. Throughout the process, he patiently answered all my inquiries and extended the same exceptional service during checkout and return of the vehicle. It's been quite some time since I've encountered such remarkable customer support in any establishment. Please convey my heartfelt gratitude to Charles for his assistance and genuine human touch. Amidst the abundance of complaints often voiced in reviews, it's imperative to recognize and commend outstanding employees like him who truly make a difference.

Eugene T. 
Rating:
5.0

No complaints, the staff is very nice and easy to work with.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

not comment at this time

JANAK A. 
Rating:
3.0

There was vomit on the floor of the truck cab on the passenger side. It should have been cleaned more thoroughly

James P. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

CARL-EDOUARD D. 
Rating:
5.0

Jasmine, Sergio, Charles and the staff were all very helpful!

RAJAC S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

Customer did not leave a comment.

Eliseo C. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

GREAT CUSTOMER SERVICE.

Ithalo P.  |  First Impressions 
Rating:
5.0

Keep up the great customer service.

Ithalo P. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Excellent Customer Service

Djoys M. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Charles was great.

edward M. 
Rating:
1.0

Customer did not leave a comment.

Harpreet S. 
Rating:
5.0

Super excellent

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

No problems at all. Easy check in and out.

Timothy F. 
Rating:
5.0

All good

ISRAEL E. 
Rating:
3.0

The clerk was very helpful and knows his job very well. I give him 5 out of 5.

HENRY E. 
Rating:
5.0

Customer did not leave a comment.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

Gerard B. 
Rating:
4.0

Service was great, but the truck was in rough shape

Timothy K. 
Rating:
1.0

Place is a bait and switch. You book a secure site and they send you to the roof. Nightmare of a treacherous ramp with no turnaround for a truck. Even skilled drivers would have difficulty wit the ramp.

Neil F.  |  Overall Experience 
Rating:
5.0

everything and the employees were excellent !

BENEDETTO G. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
5.0

Great service in and out truck was very clean

Santino P. 
Rating:
5.0

Customer did not leave a comment.

Lisamarie J. 
Rating:
5.0

Thank you. You guys were the best.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Maximilian Z. 
Rating:
5.0

Customer did not leave a comment.

Rajkumar G. 
Rating:
4.0

The app wouldn't work. No one on the U-Haul phone lines could help. Had to wait for store to open.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Giorgi M. 
Rating:
4.0

Not a fan of the app. Dont like thst it was forced

David A G. 
Rating:
5.0

Good customer service

MAGNUS M. 
Rating:
3.0

Customer did not leave a comment.

Shay W. 
Rating:
4.0

The fan on the heat/AC only worked on high.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
1.0

1. We were told that the location would be open until 8 pm, but when we went at 7.25 pm, the location was shut and it created multiple logistic issues. 2. The truck that we picked up was at about 25 miles only, and when we returned it, it was at that number. Yet we were charged $47.50 for the gas and $30 for service charges. Ticket is open for this. 3. We had to go back next day to return the unused box and tape. This took an extra hour. 4. We had rented furniture dolly when we made reservation online, but when we reached there, we were informed that the site does not rent out furniture dolly. 5. What is the point of collecting online information, if that will not be honored when we reach the location. 6, there is such bad service, but U-Haul is quick to levy “service charge” for minimal deviations. This is really really bad customer service and policies by U-Haul.

Vikram A. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMADIBRAHIM S. 
Rating:
3.0

Provide auto transports that actually work. I ended up paying for towing service because my auto transport had a Mal function. I did not want to risk the public by using while it while defective.

YAKISHADESSERIT B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

ERIC L. 
Rating:
1.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE J. 
Rating:
5.0

Customer did not leave a comment.

Rajib N. 
Rating:
5.0

Everything was fantastic. Nothing negative.

Ramphiz V. 
Rating:
5.0

The employees were kind and knowledgeable.

Eleftherios L. 
Rating:
5.0

The man working was fantastic! This is the kind of employee that should be rewarded.

James E. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Maybe use a bit of febreze to freshen the vehicle as mine had strong remnant odors of Marijuana.

Andrew K. 
Rating:
5.0

Vehicle condition is very bad door is not closed driver side one

Arunjyot S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

I don't know about improvements but the service rep, Dhara was excellent. She was very knowledgeable polite and helpful.

Stephen J C. 
Rating:
2.0

Customer service should be more efficient

Julian R. 
Rating:
5.0

Customer did not leave a comment.

SALMAN A. 
Rating:
5.0

During this visit the staff were really on top of things, and their experience kept the line moving quickly.

KAMRAN WASEEM R. 
Rating:
1.0

No easy access to storage containers the gate never works Very inconvenient and below grade old school don’t like the facilities at all

Catherine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tajah L. 
Rating:
5.0

Equipment was super clean and organized! Best location I've been to!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Moazzem K. 
Rating:
1.0

Agent rush us in the process of getting a truck. No question was asked ; he ended up doing 2 contracts for 2 different vehicles. By the way we never received the second contract and we are charged twice. When I called to rectify what's going on , I was transferred to corporate, they are also confused and then transferred me back to the local uhaul. It's been 2 days and still yet I haven't spoken a supervisor. I need to know why I have been charged for 2 vehicles, why the first contract was never cancelled.

Anne L. 
Rating:
5.0

Customer did not leave a comment.

adetayo I. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
2.0

Customer did not leave a comment.

Reaz S. 
Rating:
5.0

Service was a little slow but the customer service agent was pleasant

Peter D. 
Rating:
5.0

Ms. Jasmine was very professional and attentive to my needs as I did experience a very traumatic situation ! I, will be getting another storage and" RECOMENDING" THIS FACILITY TO EVERYONE I KNOW !

Melvvin S. 
Rating:
5.0

Customer did not leave a comment.

SHAQUANA C. 
Rating:
5.0

Both Jasmin

mike V. 
Rating:
5.0

Customer did not leave a comment.

Abraham D. 
Rating:
5.0

The workers here honestly make this place such an easy experience. Extremely helpful and courteous along with knowledgeable of how much time is needed for rentals. The manager is EXCELLENT and her leadership is shown tremendously from how helpful her coworkers are.

DARRELL S. 
Rating:
3.0

Our original order for a 15 foot truck was misplaced/lost by U-Haul. Our order # 22236612 to pick up at 251-37 Jericho Turnpike, Bellrose, NY was not recognized. I initiated a new order with help from Sergio at the Bellrose location. I returned the truck at 11:53PM, 11/29 with 82 additional miles on the odometer. The truck was cleaned and the 6 moving blanket were neatly folded. The gas tank was 1/2 full; therefore I should be receiving a fuel adjustment to my charges of $24 totaling $87.65. I am very disappointed in U-Haul systems performance related to how you lost the original order and were unable to recognize it with several identifying characteristics, such as the order number, name, phone number.

John D. 
Rating:
5.0

Customer did not leave a comment.

Santino S. 
Rating:
1.0

Customer did not leave a comment.

Wonsuk H. 
Rating:
5.0

The girl that helped me was perfect and I will be back again

Robert N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

I cant think of anything because I was completely satisfied

ralph W. 
Rating:
5.0

I've stored with Bellrose for over ten years and the service has always been of great help. Thank you to all the staff from entering and existing my rental period.

SHARON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BALWINDER S. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

YING L. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Amazing manager, Jasmine. And one other staff members that I met. I only met the two of them so far. It was my first time renting a van and they were very very patient with me.

Regina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Cleaning charges are too much.

hassan N. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

arnold P. 
Rating:
5.0

Customer did not leave a comment.

toni S. 
Rating:
2.0

I had a terrible experience with the closing handling of my truck process

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

Daisy M. 
Rating:
5.0

Excellent service

FRITZ J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
4.0

Great customer service

Giselle N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noemi P.  |  Overall Experience 
Rating:
5.0

I used the storage for almost a year and never had motives to complaint. Ms. Jasmine Carter was friendly and supportive all the time. She is a hard working woman, easy going, and 100% checking that everything is on its own place. Whenever I needed assistance she was there to inform and answer my questions! Thank you Ms. Carte! Thank you! Wish you well!

FLAVIO R L.  |  Overall Experience 
Rating:
1.0

My experience at uhaul was not good at all. The communication is terrible. No one explained the situation with the rooftop. Additionally i wasn't given an access code. Then when i returned i couldn't get to my storage unit unless you back in on a curvy platform. Then they didn't have another storage unit in the size so i ended up paying more then what i anticipated. Additionally when i returned in the night i was not granted access to my storage unit even when i placed the code in on both machines. Alot of things wasnt explained to me and the lack of communication really caused me time, delay, and more financially. Overall i am very dissatisfied with the move in experience.

mekeda e.  |  First Impressions 
Rating:
5.0

Everything went well thanks.

Camalita R.  |  First Impressions 
Rating:
3.0

The ramp to the roof is too small/ tight to actually get a U-Haul truck up. Makes no sense to rent here.

JOSEPHJAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BHUPINDERPAL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annmarie D.  |  First Impressions 
Rating:
5.0

Jasmine and Mac were fantastic. I had just moved across the country and had a lot of questions about the different U-Haul services I purchased. They were extremely knowledgeable, helpful and kind despite the high customer volume their store sees. 10/10.

Flavio N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim J.  |  First Impressions 
Rating:
5.0

All staff are professional, highly skilled experienced , friendly and knowledgeable . This uhaul facility is excellent for location and management.

Crystal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michaelle h.  |  First Impressions 
Rating:
5.0

Thank you Jasmine and the rest of the team at this location.

TREVOR G.  |  Overall Experience 
Rating:
1.0

The management and staff that run and operate this location are by far the absolute best I have ever dealt with. Storage needs equipment/vehicle rental, bill pay etc., the staff at this location are extremely courteous, patient and professional. They truly are a example of what every business would hope for when it comes to staffing!

Steve B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kestner M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert T.  |  First Impressions 
Rating:
1.0

The truck had the worst sounding engine & handling I have ever heard. The checkin process for the storage unit was a mess. When we checked in we had to go back in the office three times- first they didn’t explain the two door code system, then they gave us a code that didn’t work, then they forgot to take the lock off the unit. It took almost an hour to get access to the unit with waiting for him to help other customers for every question. Access to the larger loading doors closing at 7pm was way too early. The man closing up at 7 told us that the back entrance would be open until 11. We came back with a truck full of things at 10:20 and the door he told us would be open was actually closed. We had to turn around with the full truck and unload it again at home. The hours & miscommunication cost us a ton of time, we had to return the truck late due to this error, and we couldn’t finish moving out on our moving day. Now we have to finish the rest without a truck. It was a long awful costly day and a lot of that was due to the poor quality of your company.

EMMA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rosetta p.  |  First Impressions 
Rating:
5.0

The staff was very helpful from the beginning and I thank them for making this process so easy.

alexa l.  |  Overall Experience 
Rating:
4.0

The customer service guy was very experienced,helpful,mpressive and professional. He showed me the sample, told me the prices and the sizes. Signed me up and answered all questions efficiently and effectively. I am happy to have the storage. He had a line of people and took care of us all. So smart.

Crystal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICANADINE G.  |  Overall Experience 
Rating:
5.0

Easy and convenient for moving and storage

Tanya C.  |  Overall Experience 
Rating:
2.0

Are used to pay for the 24 access without them notifying anybody they decided to cut it and still keep charging me for over 5 to 6 months then when I would go into the facility half the lights wouldn’t even turn on, but they said there was a Center and they couldn’t do nothing about it then the one in Bellerose that I always went to on Jericho turnpike The one gate or one door was always broke and then when they were fix that door, the other door would be broke. I really think U-HAUL is pitiful. Besides me losing my stuff and the stuff that I have went with them and then receiving my money and checks for over four years and when they said they couldn’t reach me for a month or two, but still receiving checks from social service instead of calling them, making sure maybe something happened to me they didn’t, and just sold off my merchandise , I will never ever recommend U-HAUL again and I give you guys a zero a big fat .(0)!!!!

kouder k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaikh A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERICANADINE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald c.  |  First Impressions 
Rating:
5.0

I thought it was too good to be true, but it wasn't. I've told many friends about it.

LEONORA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nicole i.  |  Overall Experience 
Rating:
5.0

The manager Ms. Carter is one of the nicest managers I ever encountered thank you

SAM G.  |  First Impressions 
Rating:
5.0

I am writing to thank you for the quality of service you have provided for me andlook forward to continuing your services.I still remember what the manager had done for me one night .The store doors were already closed and her ride was waiting for her when i showed up with my problem .She could ask me to come back next day but she didn"t .She gave me a new remote key because mine did not work .WOW and WOW ! This is more than excellent .

Leclerc J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

belinda g.  |  Overall Experience 
Rating:
5.0

Jasmine was knowledgeable and attentive to our needs with a great sense of humor.

BASIL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CADE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m.  |  First Impressions 
Rating:
5.0

Jasmine and her staff were amazing always greeted me with a hello and how are you today. Jasmine made certain to check on me when I almost lost hope in keeping my items until I finally found a place to reside after being displaced for almost a year. Truly a blessing to me. Thank You, Tawanna Gaddy-Boyd

tawanni g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
3.0

One staff was absolutely NASTY WITH ATTITUDE BEYOND COMPERENSION. SORRY I DO NOT HAVE HER NAME AS SHE WOULD NOT GIVE IT TO ME. SHE CLAIMED TO BE A MANAGER. SHE WAS PRESENT AT WORK ON 10/6/2022, SHE OPEN THE STORE AND WAS THE ONLY ONE PRESENT PRIOR TO 10 A..M.. I then move out on 10/12/2022, reported thsi to the clerks, showed then pictures of the empty cube. No one took the time to note my moving out of the space until I revisit the location to see why I was not given credit for charges associated to 10/12/2022-11/12/2022. Only then they noted that they was not aware that I had move out, how impossible that they failed to execute closing of my account. I Rightfully should have see a credit since I move out on 10/12/2022. I am now with a bad taste for UHAUL a company I have utilized for 30 plus years. I left a voice note with the area president,(William Wolff) 516-321-0961 no one returned my call, so pointless and poor reaction to a customer as legit as myself. C Christie 646-261-1389 clc9008@NYP.ORG

Colin C.  |  Overall Experience 
Rating:
5.0

Process was super easy and the staff was very accommodating

JASMINE I.  |  First Impressions 
Rating:
4.0

The insulation is peeling off

ANDREW V.  |  First Impressions 
Rating:
1.0

The way we were treated on 9/17 was disgusting. The woman working behind the counter, failed to follow up regarding truck rentals that we reserved for 9am the night prior. When we arrived not only was there no truck for us but the woman was extremely abrasive, rude and disrespectful to my husband and I. While she was actively yelling at the customer who didn’t return the van the night prior; which seems only negligent on YOUR staffs fault as they should’ve called the customers when the trucks didn’t arrive the night prior. We waited for over 40 minutes up the ridiculously engineered ramp which makes it impossible to drive your car up let alone a uhaul for the gate to be opened. Despite my gate button being on with a red light when the button was pushed the woman told me it was my fault because i “obviously didn’t change the battery and it died” which was not the case, and who speaks to a customer like that? When i told Her that this was getting to be ridiculous she hung up the phone on me. We did not wait for the uhaul truck as we did not want to give your location any more business due to the behavior of your staff . The behavior of your staff is deplorable, classless and inappropriate. I am Disgusted by the way customers were treated for simply trying to use your business. I am Lodging a formal complaint with corporate due to this situation.

janine M.  |  Overall Experience 
Rating:
3.0

Colleen made me wait over 10 minutes before trying to help me because she was cleaning the windows. When she finally did try to help she had no idea what she was doing.Eventually she called someone else to help and they had everything done fairly quick, but time was already wasted.

JOSEPHJAMES R.  |  First Impressions 
Rating:
4.0

I needed to move on short notice and,store some of my belongings everything worked out well

ben f.  |  First Impressions 
Rating:
5.0

Jazmine and her staff are amazing! Dave was especially helpful on move on day, above and beyond! Would highly recommend!

Zina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaleb G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amaechi i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Toni D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael b.  |  First Impressions 
Rating:
1.0

The “drive up” isn’t a drive up it is 10 feet away up a tight ramp that makes it nearly impossible to unload your truck. I am disturbed by this false advertising and the lack of honesty about this facility. If I had an option. I would’ve moved immediately after arriving. I will never ever recommend this facility due to the unsafe conditions in which customers are forced to work.

janine M.  |  First Impressions 
Rating:
5.0

Jasmine made our moving/storage experience amazing. She was friendly, knowledgeable, efficient & most of all, caring. She went above and beyond for us when we arrived at this location & ran into a few issues (not related to the facility or her). She shows that she truly cares about her customers. Not only was she amazing towards us, be while there, I observed how she treated her staff/coworkers with respect and kindness. I hope U-Haul recognizes Jasmine because she deserves it! I would recommend this facility to people purely because she is a pleasure to work with!

Marianna V.  |  First Impressions 
Rating:
4.0

Great service

MARLONANTONIO P.  |  First Impressions 
Rating:
3.0

I closed out both my storages and my credit card was still charged with the automated machine I had to call customer service to complain and customer service called the general manager and told me the general manager will refund me the same day but when but never did so I had to call again 2 days later to let general manager know there’s no pending refund on my card, just for someone else at Bellrose location to tell me general manager is off and I have to call back because they don’t have access to refund me back my money for both storages. It’s annoying and frustrating. I don’t get paid to be annoyed. Uhaul needs to give me back an extra refund for previous month for my hassle and distress.

stacey f.  |  Overall Experience 
Rating:
2.0

Very poor receptionist and people at the front desk..not professional or friendly at all

joseph` d.  |  Overall Experience 
Rating:
5.0

Jasmine and the other staff members were very helpful and courteous. In spite of the lack of room in the storage unit and the ridiculous cost for storage, Jasmine made the pain less painful!

Reman D.  |  First Impressions 
Rating:
4.0

The staff is very helpful and efficient. They go way and above to meet the client's need. I will definitely recommend this location to my friends and family for office space storage.

Neville S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eleonor K.  |  Overall Experience 
Rating:
2.0

The online check in did not match the at-facility check in process. I was able to work with the office staff for help but if I went after hours, I would have been locked out of the facility with a full truck of storage items. Our storage Unit assigned to us was also unavailable, it had two locks still on it. The office staff had to find out 3 smaller units to accommodate the one large unit we originally had.

Kristy V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TED l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie F.  |  First Impressions 
Rating:
3.0

couple years ago the storage had a flood and my stuff got messed up and nobody reached back out to me I tried reaching out to you all and nothing happened. No one seems to want to help me

PATRICIA F.  |  Overall Experience 
Rating:
5.0

Very helpful!

Zina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatisha W.  |  Overall Experience 
Rating:
3.0

Units were not clean and nor lit. Its not rught that the price keeps going up. Some of my stuff was damaged and never replaced when thenunit flooded

Rochelle W.  |  Overall Experience 
Rating:
4.0

My problem was the ramp to get to the storage units on the roof. It needs to be remodel because it's difficult driving up the ramp.

DEBBIANRICHARDS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tshonge I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan T.  |  Overall Experience 
Rating:
1.0

this place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.

Corine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arkene H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  First Impressions 
Rating:
5.0

Thank you

latoya j.  |  Overall Experience 
Rating:
4.0

Everything went well

John f M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlene J.  |  Overall Experience 
Rating:
5.0

Great employees and very quick and efficient. Detail oriented as well.

nicole i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry O.  |  Overall Experience 
Rating:
1.0

Expensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage

Amaris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry O.  |  First Impressions 
Rating:
5.0

I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.

Shawntea W.  |  First Impressions 
Rating:
1.0

The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.

Emma A.  |  Online Move In 
Rating:
5.0

The Manager Jasmine Carter is excellent, she goes above and beyond for her customers

Maurice N.  |  Overall Experience 
Rating:
5.0

All our needs were saw. Very helpful staff

Munetta J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherian G.  |  First Impressions 
Rating:
5.0

Where do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn’t have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn’t even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori’s position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.

Forrest B.  |  Overall Experience 
Rating:
1.0

I am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.

SAMM G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike R.  |  Overall Experience 
Rating:
2.0

After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.

Amaris G.  |  Online Move In 
Rating:
1.0

We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.

edwin c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I’d hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Laura B.  |  First Impressions 
Rating:
3.0

Its not right that you keep raising pricing

Rochelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELLA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMARIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berhane J.  |  Overall Experience 
Rating:
3.0

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

MARJOBERTHT S.  |  First Impressions 
Rating:
2.0

Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Jasmine P.  |  Overall Experience 
Rating:
1.0

Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty

GRS M.  |  First Impressions 
Rating:
1.0

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

BRIAN M.  |  First Impressions 
Rating:
5.0

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Jeanne J.  |  Overall Experience 
Rating:
1.0

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Veronica r.  |  Overall Experience 
Rating:
4.0

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rochelle W.  |  First Impressions 
Rating:
1.0

I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

MARCIA B.  |  Overall Experience 
Rating:
2.0

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Veronica r.  |  First Impressions 
Rating:
1.0

Had me paying for 24 access and the door where always close

Chassity C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald w.  |  First Impressions 
Rating:
5.0

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

erika r.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stephen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
5.0

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Ursula C.  |  First Impressions 
Rating:
4.0

No complaints. Staff 👍

max T.  |  First Impressions 
Rating:
5.0

The manager was awesome.

Robert D.  |  First Impressions 
Rating:
5.0

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Francisco T.  |  Overall Experience 
Rating:
4.0

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

KAREN E.  |  Overall Experience 
Rating:
5.0

Very good

Glenford N.  |  First Impressions 
Rating:
5.0

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

michelle h.  |  First Impressions 
Rating:
1.0

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

tanya L.  |  Overall Experience 
Rating:
5.0

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Carmen M.  |  First Impressions 
Rating:
5.0

Great experience with U-haul.

Jerry W.  |  Overall Experience 
Rating:
5.0

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Jodie W.  |  Overall Experience 
Rating:
5.0

Shane went above and beyond during our move - excellent customer service. We thank him.

deardra c.  |  First Impressions 
Rating:
5.0

Service in bell rose was excellent,, new equipment,, highly reccomend

Vito P.  |  First Impressions 
Rating:
5.0

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

DAISY R.  |  Overall Experience 
Rating:
5.0

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

david e.  |  First Impressions 
Rating:
5.0

Outstanding customer sercice. The staff is very helpful.

keosha t.  |  First Impressions 
Rating:
5.0

the site is well attended, the emmployees very respectful and attentive to customer needs.

John S.  |  Overall Experience 
Rating:
5.0

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Jiby G.  |  First Impressions 
Rating:
3.0

None

RAYMOND J.  |  Overall Experience 
Rating:
4.0

Everett the manager was very helpful, thank you once again

Edward F.  |  First Impressions 
Rating:
5.0

Great customer service,

Maurice N.  |  First Impressions 
Rating:
4.0

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Christopher M.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful

EVET S.  |  Overall Experience 
Rating:
5.0

Staff were helpful

RONALD J.  |  Overall Experience 
Rating:
5.0

Convenient,clean ,organized employees extremely helpful and professional.

Kimberly H.  |  Overall Experience 
Rating:
1.0

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Vincent P.  |  Overall Experience 
Rating:
1.0

Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.

EMILY L.  |  Overall Experience 
Rating:
4.0

Good service

Amandeep S.  |  Overall Experience 
Rating:
5.0

Staff always provide quality service although they appeared understaffed.

Abel A.  |  Overall Experience 
Rating:
5.0

General Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.

Sheener B.  |  Overall Experience 
Rating:
3.0

Customer service was VERY slow. I waited in line behind 1 customer for 30mins. because there was 1 person at the counter and 4 people were behind me. A staff member helped one person and disappeared.

Justine M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top