Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Car dolly broke enroute and we were stuck overnight because U-Haul didn't have anyone that could come swap car dolly until the next day.
joaqunia Patterson
Rating:
5.0
Great helpful staff
joey baggett
Rating:
5.0
Customer did not leave a comment.
craig jacobs
Rating:
5.0
Make sure new employees trained better I was charged for two days only rented for one day my bank held my money up for three days
Michael Williams
Rating:
5.0
Customer did not leave a comment.
william patrick
Rating:
5.0
The trailor interior was coated with a greasy substance that got on items I was having and had to be thrown away costing me several hundred dollars. The real door was defective causing it to jam where it took two people to open and close it. Very costly 10 day rental for me.
tony dicky
Rating:
5.0
Customer did not leave a comment.
Douglas Matthews
Rating:
4.0
Customer did not leave a comment.
Jesse Hatchett
|
Overall Experience
Rating:
5.0
Have more workers on the weekends to check out customers. Thank you so much to Brian for his excellent attitude and service.
Freea Jackson
Rating:
3.0
Be more fair about the gas refueling.
SHELAH BISCHOF
Rating:
4.0
Thank u
Gervonia Sims
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crystal ray
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Rashon Dent
Rating:
4.0
Customer did not leave a comment.
Tim Van Cleve
Rating:
5.0
Easiest drop off ever
Leo White
Rating:
5.0
Fast service
richard wiley
Rating:
5.0
The representative that helped me made it very easy to understand my contract. He was very helpful very knowledgeable. He was well mannered. I would feel comfortable returning to this location doing business anyway & would recommend. All other teams members that played a part was very nice. The exterior & interior was very very clean. Yall keep up the good work staff & management
crystal sargent
Rating:
4.0
Customer did not leave a comment.
Malik Watson
Rating:
3.0
2 little gallons would not have hurt. I used the last of the money I had at the time to fill it back up the best way that I could. Now my account is overdrafted.
Alana Mcmillian
Rating:
5.0
Customer did not leave a comment.
Vanessa Semifero
Rating:
5.0
Customer did not leave a comment.
LINDA BECK
Rating:
3.0
Make sure the truck is clean next time it was 2 litters bottle behind the seats..
Racheal Edwards
Rating:
5.0
Customer did not leave a comment.
Ninette Ayivor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
courtney dawkins
Rating:
5.0
Customer did not leave a comment.
susan watt
Rating:
5.0
Customer did not leave a comment.
Carlos Ray
Rating:
5.0
Customer did not leave a comment.
MATTHEW GRAY
|
First Impressions
Rating:
5.0
I have no complaints. I definitely don't see and need for corrections. Staff was very helpful and professional.
shelinda greaves
Rating:
5.0
Customer did not leave a comment.
David Shaw
Rating:
5.0
Everyone was kind, corteous and went out of their way to help whenever I had issues. The staff was very knowledgeable. I was never passes off to other people or made to go in circles when I asked questions. I would definitely do business with them again.
ericka blevins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARNELIUS LEWIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daniell driskell
Rating:
5.0
Outstanding customer service.
Michael Cavitt
Rating:
5.0
Quick and easy. Great service!! Top notch!!!
Wayne Saeman
Rating:
5.0
All good !!
ELDON HILLS
Rating:
3.0
The guy that checked me seems to be more engaged with his cell phone or the device than letting me know that he was finished disconnecting from my truck. Then he got an attitude when I wanted to give him a dime so that I wouldn’t get back $0.93 in change. Then proceeded to make me wait instead of giving me my $16.03 change back. Very unprofessional and not good customer service.
Leon Mashando
Rating:
4.0
Customer did not leave a comment.
Andria Baker
Rating:
5.0
You guys don't have to improve anything ya'll was great you got me in and out I love it
audrey MAYE
Rating:
5.0
Customer did not leave a comment.
joseph Landry
Rating:
5.0
Customer did not leave a comment.
April Dunnavant
Rating:
5.0
Customer did not leave a comment.
Tim Silmon
Rating:
5.0
Customer did not leave a comment.
CARLOS MILLER
Rating:
5.0
Everything went great
Katrina Richardson
Rating:
5.0
Only issue was I was told would get lock in storage … did not find. Or get. Everything has been awesome
Karen Shields Hess
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Annie Lacey
|
Overall Experience
Rating:
4.0
Great service. In and out really quick for trailer rental
debra chapman
Rating:
5.0
My original pick up location was changed to this location from Spanish Fort. This location was 24 miles away from my apartment. I had reserved 58 miles from my pick up location to my return location. By picking up 24 miles away from my reservation address cause me to be billed for going over 10 miles on my reservation. Had I known this I would not have agreed to pickup in the new location.
Angela Jay
Rating:
5.0
Nothing needs to be improved. You guys are amazing.!
anthony hines
Rating:
2.0
Don't give them a truck drive like the one you gave me.it was not enough gas to make it to my house,never had this to happen to me I rent from you all every year.
Gwendolyn Jackson
Rating:
2.0
The process was very slow. I have moved several times and it has never taken me longer than 15 min to get set up. It took over an hour.
Jacob Spencer
Rating:
1.0
Customer did not leave a comment.
Arieonna Claiborne
Rating:
4.0
Customer did not leave a comment.
Javious Williams
|
Overall Experience
Rating:
5.0
The team on both days has great customer service.
crystal poe
Rating:
5.0
Customer did not leave a comment.
Wayne Lacy
Rating:
5.0
Customer did not leave a comment.
David Shaw
Rating:
5.0
Customer did not leave a comment.
jyda griffin
Rating:
5.0
Customer did not leave a comment.
MENNA CRAWFORD
Rating:
4.0
Customer did not leave a comment.
DANIEL KAUFFMAN
Rating:
5.0
Customer did not leave a comment.
David Simmons
Rating:
5.0
Nothing it was a great 👍
Darrin Pettway
Rating:
4.0
Customer did not leave a comment.
Robert Phillips
Rating:
4.0
I completed all booking on line and opted for self checkout. All went except the final part of the self checkout which appeared to get stuck in a loop. Thankfully there were people in the office which recovered and completed the process. Otherwise the rental and especially the staff support was excellent.
KEVIN ALLEN
Rating:
5.0
Front drivers side wheel bearing went out 5 miles out of town. It didn’t appear that the wheels had been checked by U-Haul before I picked up the truck. It was a late Saturday afternoon & in Mobile, AL, Mardi Gras was going strong with most everything closed down. So a Uhaul mechanic Jim the owner of Signal 68 was unable to locate the necessary part to repair and get us on our way. I had a deadline to be in Chattanooga with the load by the following afternoon so was not happy to hear the load was going to have to be loaded on another truck. It took me 40 man hours to pack the truck & it was packed tight.
Jim offered to bring his crew of 5 employees who were down at Mardi Gras to come and unpack the broken down truck and pack the new truck.
It took the tow service several hours to get to us and transport us to the unloading and loading area. So by the time they started to unload the truck, it was after 11 PM. By about 2 AM the next morning It became aparent that all of the load would not fit in the new truck. So we had to wait till U-Haul opened the next morning at 9 AM to get a trailer to pack the rest of the load. I want to say how amazing Jim and his crew were on a Saturday night into early Sunday morning during Mardi Gras to come get me out of a jam. Because I seriously doubt no one else would’ve been available that night and early into Sunday morning. I hope u-Haul utilize this crew in the future for the Mobile AL area. Because they did a great job. I appreciate U-Haul reimbursing me for the trailer, a meal and the gas that I put in the truck that I couldn’t use because it broke down. I also submitted receipts for a padlock that I wouldn’t have needed except I needed to secure the trailer that was needed because it all could not fit back in the one truck without taking up to 40 man hours to load it that tight. I had also spent $106 in gas on the truck that broke down & was only reimbursed for $100. I appreciate u-Haul offering to put me up in a hotel. However, that was not needed since I had a family member in Mobile that my wife and I could stay with.
Duane Carr
Rating:
5.0
I rent from this location often. The staff is ALWAYS helpful and nice. Great work!!
CHRISTOPHER BOUDREAUX SR
Rating:
5.0
Customer did not leave a comment.
Tarrance Richardson
Rating:
5.0
Staff was grear
ASHLEY COOKE
Rating:
5.0
Customer did not leave a comment.
JAMES DOZIER
|
Overall Experience
Rating:
5.0
Employee was a great help ,no complaints 👍🏿
Frederick Currie
Rating:
1.0
Customer did not leave a comment.
samarla beckham
Rating:
1.0
Always over charging and trying to get over on people
Marcus Burrell
Rating:
5.0
Customer did not leave a comment.
Chalandra Simon
Rating:
5.0
Did a great job
YVETTE RIGGINS
Rating:
5.0
Great service, I love that you’re open 24 hours! Thank you!
Jan Lawson
Rating:
5.0
All the employees that I encountered were very helpful, courtesy, and professional in their line of work. I did not notice anything that needs to be improved. The equipment was just great as well.
vanessia Matthews
Rating:
5.0
I don’t know everything went well for me.
William daughty
Rating:
5.0
Customer did not leave a comment.
Joe Black
Rating:
4.0
Customer did not leave a comment.
cynthia imsand
Rating:
5.0
Change nothing.
ashanta minor
Rating:
5.0
Customer did not leave a comment.
Darrell Holloway
Rating:
5.0
Simple and convenient.
Trezzavon Blackston
Rating:
4.0
Customer did not leave a comment.
JOHN BLACKSHER
Rating:
5.0
Customer did not leave a comment.
FRANK CARSTARPHEN
|
Overall Experience
Rating:
5.0
I don't go to any other location .They are the best .
Vanessa Eddie
Rating:
3.0
Customer did not leave a comment.
Amanda Breazeale
Rating:
5.0
Great services
Merly Soto
Rating:
5.0
Customer did not leave a comment.
Matthew Thomas
Rating:
5.0
Customer did not leave a comment.
sharlleen hicks
|
First Impressions
Rating:
5.0
I used the truck for a local move. It was very helpful in making the move an easy transition.
Hopefully, you will have a truck available when it is needed. U-Haul, thanks for being there!!!
Sandra Jackson
Rating:
5.0
Customer service was excellent
TEMPIA JAMES
Rating:
4.0
The truck I received was pretty new and clean. Only issue was it smelled like smoke. It may have been the cleaning things they used. Staff was helpful and professional. My return process was quick. I would recommend this U-hall location and will use them next time I need to rent a truck.
Timothy Coffman
Rating:
5.0
Customer did not leave a comment.
debra bethea
Rating:
4.0
Customer did not leave a comment.
Tonikki Harris
Rating:
4.0
Maybe have a pick up and drop off service for the customer.
Terrace Robinson
Rating:
4.0
There was a small light on trailer that wasn't working.
anthony durden
Rating:
4.0
The computer kept going down to complete the transaction. The staff was helpful.
Samuel thomson
Rating:
5.0
Customer did not leave a comment.
Brian McDaniel
Rating:
5.0
Customer did not leave a comment.
KYLIE DOHERTY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles Jones
Rating:
2.0
The kid that checked me out on Friday the 12th was an ignorant jackass. You don't need employees like that. It was embarrassingly bad.
Benjamin E Neptun
Rating:
5.0
Everything was great at first. I ended up receiving an upgrade to a larger truck for the same price as the one I rented because the one I rented wasn’t available. This was very helpful as I was able to haul more stuff at once. But upon returning it (late at night) I was very disappointed to see that after using only 1/8 of gas, I was charged over $8 in fuel. That is too much to charge for gas especially with the way this economy is right now. Please rethink how much you all are charging for this. I know you all have to make a profit but please consider the renter’s costs of moving. It already is expensive to move from one place to another.
Darnicia Turner
Rating:
5.0
Customer did not leave a comment.
SHAUN ANDREW RYTLEWSKI
Rating:
5.0
Customer did not leave a comment.
BRIAN MCDANIEL
Rating:
5.0
Customer did not leave a comment.
Nicholas Knott
Rating:
5.0
Customer did not leave a comment.
Charlie Sands
Rating:
5.0
Customer did not leave a comment.
carlos smiley
Rating:
5.0
Customer did not leave a comment.
Michelle Chaillot
Rating:
5.0
Great
FRANK CARSTARPHEN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mattraniquia charleston
|
Overall Experience
Rating:
5.0
So professional answered every question and explained the process really well
Hagan Walker
Rating:
5.0
N/A
WILLIAM HUDSON
Rating:
5.0
Great Service. We’ll organized.
Christine Johnston
Rating:
5.0
Customer did not leave a comment.
leah cole
Rating:
5.0
Customer did not leave a comment.
Byron Seals
Rating:
3.0
Customer did not leave a comment.
Duane Fishel
Rating:
5.0
Customer did not leave a comment.
Reshawn English
Rating:
5.0
The staff was incredibly helpful during every step of our storage experience. We will absolutely be coming back for storage needs in the future. Thanks team!!
Bryan Duhe
|
Overall Experience
Rating:
5.0
Great job
JERRY COMPTON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOYCE DALLAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHIMEKA JACKSON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SAHARA TUNSTALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONICA JACKSON
|
Overall Experience
Rating:
5.0
Really went above be and beyond for me and kept me with a peace of mind about my thing! Service was quick and easy!
CHERYL PINKNEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL PINKNEY
|
First Impressions
Rating:
5.0
Cody was very helpful!
Thomas Blais
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE CUMBIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kirk woloszyn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michaela Winfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KERI SEWELL-ENGLISH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES WISEMAN II
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yu-Vewnille Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ida Ransom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Azalia Johnson
|
Overall Experience
Rating:
1.0
I missed a payment for storage it was double locked I went online and paid it my spouse went to facility 3 DAYS later and it was still double locked had to wait more than 30 min for someone to even acknowledge her to help terrible service U-Haul
Kevin Konieczny
|
Overall Experience
Rating:
5.0
The only problem I had was, I requested a 10×15 storage unit and they only had a 10×10 @ this location, but I made it work. Overall everything was good.
JENNICE WILLIAMS-CARTER
|
First Impressions
Rating:
4.0
Except for the lack of a ramp and poor drainage at the entrance of the climate control building, this Uhaul storage facility was perfect. Very thankful to have safe secure storage for our business overflow. The team was very accommodating and helpful. Will use again should the need arise.
KGB Orthopedic
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carol Cook
|
Overall Experience
Rating:
5.0
Staff always easy to work with and I’ve always felt my belongings were safe.
REBECCA FAYE BRITTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESTINY MANUEL
|
First Impressions
Rating:
5.0
Very nice people.
ARICKE TAYLOR
|
First Impressions
Rating:
5.0
None no comments.
FLORENCE WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin Lightner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOO KIM
|
Overall Experience
Rating:
5.0
Great customer service. Will definitely return if needed.
Jason Toney
|
First Impressions
Rating:
5.0
My experience with U-Haul were the reminders I received.
Terri Wallace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KGB Orthopedic
|
First Impressions
Rating:
5.0
We were very impressed with the friendly, helpful staff, and the cleanliness of the facility, including the restrooms.
Theresa Tillman
|
Overall Experience
Rating:
3.0
No comments.
FLORENCE WILLIAMS
|
First Impressions
Rating:
5.0
Excelente servicio me gusto la actitud de los muchachos fueron rápidos y amables!!
Willy Rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michaela Winfield
|
First Impressions
Rating:
2.0
I was scheduled to get my truck at 12:00 they told me to come at 12:45 1hour before my schedule appointment
rashanda tolbert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shirley Bratton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cheryl HALE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward glover
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin I Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy Scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MISTY ALONSO
|
Overall Experience
Rating:
5.0
It was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.
ANGELA WILLIAMS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERVIN Jackson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joshua Howze-Frye
|
Overall Experience
Rating:
5.0
N/A
george piper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Brame
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobbie Rossow
|
First Impressions
Rating:
5.0
Very easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.
Michael Berchtold
|
Online Move In
Rating:
3.0
We had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.
DANNE ADAIR
|
Overall Experience
Rating:
4.0
Thank you UHAUL co, and employees. It’s good to know somebody cares about the customer receiving great,quality service.
BEJUANA WASHINGTON
|
First Impressions
Rating:
5.0
The staff was friendly and efficient.
CHERYL BELTON
|
First Impressions
Rating:
3.0
They over charge my credit card and made a mistake in billing me. For the truck return
Kevin I Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth jimenez dominguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOBIAS TATE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Grace Reid
|
First Impressions
Rating:
5.0
They was nice to me and they help me with what I needed!
alicia campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES HATCHETT
|
Overall Experience
Rating:
5.0
Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!
Kevin Rupert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Domingo Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DECEMBER HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra Smith
|
Overall Experience
Rating:
5.0
Excellent service from start to finish
LaQuanda Atkins
|
Overall Experience
Rating:
1.0
I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harry Satterwhite
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamesetta Tate
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
felicia williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melondy Booker
|
Overall Experience
Rating:
5.0
The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back!
Terri
TERRI DUBROC
|
Overall Experience
Rating:
1.0
My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricky Harris
|
Overall Experience
Rating:
5.0
Great Service
WANDA WALTON
|
First Impressions
Rating:
5.0
quick to help unsolicited! Made the experience quite pleasant.
ROBERT HAMMOND
|
First Impressions
Rating:
5.0
I just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON BORIELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MCARTHUR SHEFFIELD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clifton Clinton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Prohaska
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
douglas percell
|
Overall Experience
Rating:
5.0
The staff there is very nice and helpful they will work with you when you need them
DECEMBER HARRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita Thomas
|
Overall Experience
Rating:
5.0
Thank you so much
winifered aych
|
Overall Experience
Rating:
5.0
Thk you
Eugenia Bernard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Wing
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Natalia Battles
|
Overall Experience
Rating:
5.0
Great job
Donyella McGill
|
First Impressions
Rating:
1.0
One payment check was sent to the bank 3 weeks late. One payment check was lost by the office.
Overall, the office practices are greatly lacking.
Chiquita Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tylisha Knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Turpin
|
First Impressions
Rating:
5.0
Great Location
SYLVESTER PARSONS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Beatrice Ralston
|
First Impressions
Rating:
5.0
Thanks for the excellent service 😀
Ingrid Collins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elaine Smith
|
Overall Experience
Rating:
1.0
Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞
Shyoki Moore
|
Overall Experience
Rating:
5.0
I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India Hughes
|
Overall Experience
Rating:
1.0
Someone broke into the building and broke every window on every car.
Roderick Packer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis Terrell
|
First Impressions
Rating:
3.0
Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia Jennings
|
Overall Experience
Rating:
5.0
The staff at this location is always amazing. And go out of their way to help.
Tracy Pierce
|
Overall Experience
Rating:
5.0
They were very helpful n nice
brandy logan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald Simmons
|
Overall Experience
Rating:
5.0
Great staff and crew! I will most definitely recommend and use again as well!
PATRICK NEAL
|
Overall Experience
Rating:
5.0
Excellent customer service and friendly staff.
Sheena Hazley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRI DUBROC
|
First Impressions
Rating:
5.0
Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer moon
|
First Impressions
Rating:
3.0
I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pam rooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA ROBERTS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara Cromwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarian Thomas
|
Overall Experience
Rating:
5.0
Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles weaver
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
russell hudgens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Rehm
|
Overall Experience
Rating:
5.0
Thank you so much for everything.
Mary Lee
|
Overall Experience
Rating:
5.0
Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika Davis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
carlos smiley
|
Overall Experience
Rating:
5.0
The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman Holland
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Carol Cook
|
First Impressions
Rating:
4.0
I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith Feldott
|
First Impressions
Rating:
5.0
None
rochelle vest
|
First Impressions
Rating:
4.0
The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate.
Facility was secure.
Rosemary Ginn
|
Overall Experience
Rating:
4.0
I experienced 3 price increases during my contract. This place was way to expensive!
Bridget lewis
|
Overall Experience
Rating:
4.0
I really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA MCDONALD
|
First Impressions
Rating:
5.0
Customer service up on renting and return was excellent. Good group of people.
Tammy Millcan
|
First Impressions
Rating:
1.0
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula Green
|
First Impressions
Rating:
5.0
Extremely helpful staff and they provide a great service.
eric morris
|
Overall Experience
Rating:
5.0
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher King
|
Overall Experience
Rating:
5.0
The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
fiora lucky
|
First Impressions
Rating:
5.0
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary Sawyer
|
First Impressions
Rating:
5.0
The location was Very convenient and the staff was friendly..
Micheal Williams
|
Overall Experience
Rating:
1.0
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton Givan
|
Overall Experience
Rating:
5.0
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa McAdams
|
Overall Experience
Rating:
5.0
They helped out tremendously. Thank you Thank you
Terri Wallace
|
First Impressions
Rating:
5.0
Great , great people. Can't say that about everyone with U Haul.
Laurance Mitchell
|
First Impressions
Rating:
4.0
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay Pond
|
Overall Experience
Rating:
5.0
Fantastic staff. Always professional. Always helpful. Always well trained.
John Nunley
|
Overall Experience
Rating:
5.0
N/A
carlos smiley
|
First Impressions
Rating:
5.0
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin Johnson
|
Overall Experience
Rating:
5.0
Made everything so very easy great service
Ralph Robertson
|
First Impressions
Rating:
5.0
I receive great service and was very satisfied
Angela Franklin
|
Overall Experience
Rating:
5.0
All that was expected was fulfilled.
jim shipp
|
Reservation
Rating:
5.0
Doing a great job.
Mary Naislo
|
Overall Experience
Rating:
5.0
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn Higdon
|
Overall Experience
Rating:
5.0
Best move I have ever experienced. Great customer satisfaction. Would recommend.
ralph martin
|
Overall Experience
Rating:
5.0
I would use you home in the future
Bennie Scott
|
Overall Experience
Rating:
3.0
Lack of communication
Jason Gormandy
|
Overall Experience
Rating:
5.0
We had a great experience. Friendly and helpful staff made this transition easy.
Jessica samuel
|
Overall Experience
Rating:
5.0
Everything was done in a timely manner
Anna Burgos
|
Reservation
Rating:
5.0
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE TILLMAN
|
Overall Experience
Rating:
5.0
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.