Customer Reviews for U-Haul Moving & Storage of Ayer

1,676 reviews

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

View Facility Map

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had an issue when I was renting and that pushed back my planned deadline to move out of my unit, Arthur went above and beyond to make the situation right and help me not have to stress out. The level of customer service, understanding and willingness to work with me was outstanding and I highly recommend using this facility.

JAY WHITING  |  Overall Experience 
Rating:
5.0

It made it easier for to get to and price was reasonable.

Mary Westover  |  First Impressions 
Rating:
5.0

Jake at the Ayer MA location went above and beyond to help us and shared useful tips for our move. He was extraordinarily professional and caring. Truly an asset to the company.

Timothy Daoust 
Rating:
5.0

Customer did not leave a comment.

Jamelle Pigott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather O'Neill 
Rating:
5.0

Customer did not leave a comment.

Charles Bigelow 
Rating:
5.0

100% and that’s rare these days

Joseph Horn 
Rating:
5.0

The manager is a top notch guy. Ran efficiently, easy in and out rental. Storage on site. Gas nearby

Jason Gladstone 
Rating:
5.0

Customer did not leave a comment.

Matthew Rosner 
Rating:
5.0

The staff and manager are excellent. Nice selection of trucks, trailers and storage

Jason Gladstone 
Rating:
5.0

It was a great experience. Worked with the gentleman at the desk, he was great!

MICHAEL FITZPATRICK 
Rating:
5.0

Jake was excellent, friendly, informative, very helpful. He made phone calls to other branches to try to book a last minute installation for me. He knows customer service and even recommended looking into a documentary about the history of UHaul !!! A truly valuable employee.

Robert Christ 
Rating:
5.0

Renting a U-Haul trailer is easy and cheap. I don't need to worry if it will fit into the SUV or not.

CARL FURBECK 
Rating:
5.0

Customer did not leave a comment.

Irene Hartmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT COOKE 
Rating:
5.0

Staff was very professional and friendly. Thank you.

Vladimir Tsitrin 
Rating:
5.0

Excellent service as always.

Lech Dudycz 
Rating:
5.0

Easy to reserve a unit online. Lock already in the unit, no need to go into the office. Fast, simple and easy.

Jennifer Cail  |  Overall Experience 
Rating:
5.0

Great service , very friendly, professional and knowledgeable

Mohammad Iqbal 
Rating:
5.0

Manager was very helpful, easy going, knowledgeable. We liked him a lot

Tom Ethier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cloe Fulk 
Rating:
5.0

Nothing ..great customer service agent...thank you.

GEORGE GRUNDHOFF 
Rating:
5.0

Customer did not leave a comment.

Edward Kaplan 
Rating:
5.0

No changes are needed. They are friendly, courteous and professional.

William Schaefer 
Rating:
5.0

He did his job efficiently and kindly

neil forde 
Rating:
5.0

Fast and friendly

Scott Spence 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Dexter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Casperson 
Rating:
5.0

Staff was friendly and explained everything about Truck rental and how the Truck works.

Thanigaivel Pandurangan 
Rating:
3.0

The only van available to rent reeked like a dog kennel. I rented it but kept the windows open while driving. The seats also had a coat of dog hair. If there was another van available I would have refused this vehicle. The amount I ended up paying was high for a dirty vehicle.

susan stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Marchand  |  First Impressions 
Rating:
5.0

Well spoken, well mannered, quick & efficient service.

RANDY KAY 
Rating:
5.0

Customer did not leave a comment.

Heather Fullerton  |  First Impressions 
Rating:
5.0

Authur has one of the best run uhaul locations in the northeast. Always helpful and accommodating. He is the man.

Travis Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Milano 
Rating:
5.0

Arthur in Ayer Ma couldn't be a better representative!!! He is extremely helpful, personable and knowledgeable in all things Uhaul. He even offered to help me in the future for any of my hauling needs from anywhere in the country. They don't get any better than that!

James Hunt 
Rating:
5.0

The staff was extremely kind and helpful, the facility was well-maintained and as expected, the office hours, access hours and security are all superb and the price + insurance price is fair. Would highly reccomend this location.

Jessica Bonds  |  First Impressions 
Rating:
5.0

Every employee I had an interaction with was very helpful. The upgrades of the new doors and locks was fantastic. Overall a great experience

Linda Reynolds  |  Overall Experience 
Rating:
5.0

I’ve had many experiences with U-Haul over the years. This by four was the best experience I’ve had in my 60 years with U-Haul. You should have more managers like Arthur, he shows compassion and caring that’s not normally shared by other folks in any Industry. if I ever need to use U-Haul again, I will only go to the U-HAUL facility in Ayer.

James Aguirre 
Rating:
5.0

Customer did not leave a comment.

Murray Clark Jr 
Rating:
5.0

Excellent service both pick up and return of truck

Ronald Russo 
Rating:
5.0

The two young men who helped me could not have been nicer. They were extremely personable and knowledgeable.

Christopher Fortson 
Rating:
4.0

Keep up the good work at ayer ma

Brad Marriner 
Rating:
5.0

Customer did not leave a comment.

MARY IANNUZZI  |  First Impressions 
Rating:
5.0

Arthur -amazing energy ,excellent customer service .asset to your company

BRUCE CAMPBELL 
Rating:
3.0

Customer did not leave a comment.

Mike Close 
Rating:
2.0

My unit was opened, lock replaced, and items rearranged without my prior knowledge. This was due to work that needed to be done for some reason. Regardless of terminology in the contract I should have been informed by phone at some point. The replacement doors had been sitting in the roadways for weeks and there was ample time to alert every unit holder of changes. Imagine my surprise when I roll in to unload a truck to not be able to open my own lock.

MICHAEL BOMBARDI  |  Overall Experience 
Rating:
5.0

Perfect service as is, no need to do anything.

Libor Vojkovsky 
Rating:
4.0

Arthur is great

Jacob Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN EGAN 
Rating:
5.0

The person I talk to was great his name was Arthur was so friendly and very knowledge able of the u haul business answer all question with a smile really enjoyed talking to him

Joe Bradish  |  First Impressions 
Rating:
5.0

The experience was terrific. Very well run establishment!

Jason Gladstone 
Rating:
5.0

Customer did not leave a comment.

Eric Welsh 
Rating:
5.0

Customer did not leave a comment.

Jamie Frieden 
Rating:
5.0

Customer did not leave a comment.

Ryan Pierce  |  Overall Experience 
Rating:
3.0

I was not aware that when I picked up the truck (and decided to use my own insurance for coverage) that I was going to get text and a walk through of the vehicle and any previous damage that had been noted. And then been given an opportunity to point out any unnoted damage before I took the vehicle. The person checking me in should have walked out to the truck with me and instructed me to check my texts so that I could check in this damage. That step was flustered and I did not like that experience at all.

Eric Prechtl 
Rating:
3.0

The truck was lower on gas than I was told it was. The tank was on empty and I had to get gas before I could start my job. I returned the truck with a quarter of a tank of gas and was charged extra as if I was returning it with less. The worker falsified the amount of gas the was in it when it was picked up. This was beyond stressful to me. It was only a few dollars but the untruth really was unsettling to me. I will not use this location ever again.

Dodielynn Huckaby 
Rating:
5.0

I had an excellent experience using this u haul facility. Every team member and the site manager was very helpful and guided me through my 2 year process smoothly.

testertroy Emerson  |  Overall Experience 
Rating:
5.0

Disappointed on size of unit. Wish I was able to rent a larger unit.

Elizabeth Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Fallon 
Rating:
5.0

Customer did not leave a comment.

Gregory Sullivan  |  Overall Experience 
Rating:
5.0

Manager was pleasant and explained everything in an easily understandable fashion. I will definitely use this U-Haul location again and recommend it to friends.

warren diesl 
Rating:
5.0

The staff was very knowledgeable in every way Number 1 in my book

RONALD CORMIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Bridges 
Rating:
1.0

Trailer was ion rough shape, fenders were very banged up and dented. Floor was buckled. Was filled with trash when I picked it up. Was charged an extra $20 for dropping it off after hours after I clearly told them I would be doing that. Fee was never mentioned once. Spoke to the general manager and he was very rude about it. I have been renting U-Haul trailers for years and never once charged an extra fee for dropping it off after hours. I will never return to this location and will explore other options for trailer rentals moving forward because of how this situation was handled.

Brian Chandonnet 
Rating:
5.0

The staff and Manager were exceptionally helpful as we are senior citizens. All our needs were taken care of, gracefully, and with heartfelt human interaction.

Constance Raymond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seila Klot 
Rating:
5.0

Customer did not leave a comment.

kevin mcguffy 
Rating:
5.0

Super friendly staff and convenient

Dean Osborne  |  First Impressions 
Rating:
5.0

Professional and friendly costumer service ( Arthur) was above and beyond any expectations A+++++ for this location and management

Alejandro Diez 
Rating:
5.0

Customer did not leave a comment.

Michael Linzey 
Rating:
5.0

Customer did not leave a comment.

BRUCE CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

Briana Buss 
Rating:
5.0

Very nice people (I should have taken their names) at the Ayer location! They were an absolute pleasure to work with to rent a van.

Laura MacDonald 
Rating:
5.0

The best U-Haul in my experience.

Lech Dudycz 
Rating:
5.0

Customer did not leave a comment.

James Steeves 
Rating:
5.0

Customer did not leave a comment.

Stephen Bowie 
Rating:
5.0

Uhaul is the best storage, truck rental and moving supply store with convenient locations and great staff. Thank you for making moving easier for all!

Jason Gladstone  |  Overall Experience 
Rating:
5.0

Arthur provided outstanding service!

Scott Kessloff 
Rating:
5.0

Arthur is the absolute best! He was so helpful and efficient. Renting from this place was super easy. I would drive further just to rent from Arthur’s location. He was so friendly and knowledgeable and helped us with the rental both picking up and dropping off. Could not have had a better experience!!

beth henderson 
Rating:
5.0

Arthur is delightful, knowledgeable and extremely helpful. There was just one storage unit left and it is just the size we need. This location is close to our new residence.

Robert Keane  |  First Impressions 
Rating:
5.0

Arthur was excellent. Friendly and helpful and able to help very quickly with the checkout process even though he was the only one in the location. Would highly recommend!

Marsha Steverman-Meech 
Rating:
5.0

Arthur was so helpful and accommodating. The compound and unit were clean and well maintained. Would definitely use this storage location again!!

Melinda Graham  |  Overall Experience 
Rating:
5.0

Not much. Excellent service!

Jeff Ashe 
Rating:
5.0

Arther was super nice and made sure I had everything I needed. Will be back!

Cameron Phillips 
Rating:
5.0

Customer did not leave a comment.

William Manseau  |  Overall Experience 
Rating:
5.0

Awesome manager Sunday morning.

David Thom 
Rating:
5.0

This Uhaul perfect. On site storage and a 24 hour gas station nearby.

Jason Gladstone 
Rating:
5.0

Nothing everything went well...

IVAN MIRANDA 
Rating:
5.0

Customer did not leave a comment.

Cynthia Ingalls 
Rating:
3.0

Was expecting to be open till 7PM, only open till 6PM. Self check-in was difficult, the app is not smooth. Please standardize hours of operation across country.

Peter Lundstrom 
Rating:
5.0

Customer did not leave a comment.

Don Torgerson 
Rating:
5.0

Arthur was extremely helpful and incredibly entertaining. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.

JAY WHITING  |  First Impressions 
Rating:
5.0

Nothing -they where great 👍

BRUCE CAMPBELL 
Rating:
5.0

This is a great location. Lots of equipment and supplies. Good # of storage units and more units being built.

Jason Gladstone 
Rating:
5.0

Thank you ,

DAEHUN JEONG 
Rating:
5.0

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason Gladstone  |  First Impressions 
Rating:
5.0

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason Gladstone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora Rivera 
Rating:
5.0

Customer did not leave a comment.

Lisa Gonsalves 
Rating:
5.0

The Manager really cases about his customers and takes pride in maintaining the property. He was very helpful and considerate during the few years I rented a vehicle spot for my snowmobile trailer. Great job! Thanks, Mark

MARK GAETZ  |  Overall Experience 
Rating:
5.0

Arthur was very helpful and friendly. He was knowledgeable about his work and the units. He showed me the code boxes and where my storage unit is.

Alexis Tavano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Gaines 
Rating:
5.0

Excellent service management seems personally invested in doing a good job

MARK DICICCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Wilson  |  Overall Experience 
Rating:
5.0

Gentleman at the Ayer, MA location has been extremely helpful as well as courteous and friendly.

Michael Burke 
Rating:
5.0

Customer did not leave a comment.

Libor Vojkovsky 
Rating:
4.0

The worker was very busy and unable to finish everything before closing so he said to leave everything and he would take care of it all in the morning for me. Very helpful and kind.

Joshua Rumple 
Rating:
5.0

Good location, perfect service. Arthur found me discounts I did not know i was eligible for, so two thumbs up !

Ravi Shrivastava  |  Overall Experience 
Rating:
5.0

Not a thing. It was fantastic and very easy.

Deborah Kaegebein 
Rating:
5.0

Customer did not leave a comment.

Laure Close 
Rating:
5.0

Customer did not leave a comment.

bruce papazian 
Rating:
5.0

Very friendly and helpful. Easy pick up and drop off, made the moving process that much nicer!

ShuLan Holmes-Farley 
Rating:
5.0

The woman who worked there was very nice and helpful to work with.

patricia Darling 
Rating:
5.0

The only problem we had with the vehicle was the windshield wipers didn’t work properly and if it hadn’t rained we wouldn’t have know there was a problem. We did report it when we dropped the van off.

Maria Testa 
Rating:
5.0

great experience !!

paul lanao 
Rating:
3.0

Customer did not leave a comment.

Aly Racca  |  Overall Experience 
Rating:
5.0

Arthur is a great help and made the move super easy

Jamelle Pigott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Alanoly 
Rating:
5.0

Great staff , clean and well run place.

William Burke Jr  |  Overall Experience 
Rating:
4.0

The lady at the counter was excellent. Very professional and very helpful.!

JOSE MERCADO 
Rating:
4.0

As I stated before, it's quite a distance from my house which was not ideal. However, the 3 men who came were very good. They were efficient, capable, and very pleasant to work with. A good team effort. Thank you. Betsy Hannula

Betsy Hannula 
Rating:
5.0

Customer did not leave a comment.

Melinda Graham  |  Online Move In 
Rating:
5.0

Staff is extremely helpful and nice.

Brenda Watts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karla Bigelow 
Rating:
5.0

We always have a great experience renting from the Ayer Uhaul location. I believe the manager is Arthur Dulong and he's a great manager. He was training a new employee when we picked up our truck; he was patient and praised the employee, something I appreciate in a manager.

Elizabeth Flagg 
Rating:
5.0

Great customer service and support.

Jerry Fumba  |  First Impressions 
Rating:
5.0

Very helpful staff ,great place to do business with.

wendy trotter  |  Overall Experience 
Rating:
5.0

Arthur and Denise were amazing! All the equipment was well maintained and clean and the customer service was exceptional! Would recommend a thousand times over.

ROXY WEBER 
Rating:
5.0

Simple straightforward rental. Helpful and knowledgeable staff.

Ravi Shrivastava  |  First Impressions 
Rating:
5.0

Do not change anything! Everyone was so friendly and helpful, would recommend to everyone!!!

ROXY WEBER 
Rating:
5.0

Arthur DuLong does an outstanding job! He is friendly, professional & knowledgeable.

Don Osmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Zoller  |  Overall Experience 
Rating:
5.0

Staff couldn't have been more professional and helpful. All around good experience.

JOSHUA TOWNE  |  First Impressions 
Rating:
5.0

The manager in Ayer is excellent! Always helpful and available.

Rose Jones  |  Overall Experience 
Rating:
5.0

Arthur is an absolute gentleman. He takes pride in his job and was a pleasure to deal with during my rental. He was always responsive to any questions I had and would go out of his way to help me in any way he possibly could. I have been to other u-haul stores in the past where you get treated like dirt but Arthur always treated me and other customers with respect!! I would recommend u-haul of ayer ma to anyone!!

Greg Vogel  |  Overall Experience 
Rating:
5.0

This was our second rental from this location. We were as pleased as the first time. They are awesome!

Paula Marks 
Rating:
3.0

Overall experience personal storage unit was secure. Staff was always very helpful and polite.

Julie Oldenquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Martin 
Rating:
5.0

Arthur was fantastic. He was extremely knowledgeable, responsive and professional. We were genuinely very pleased with our overall experience and would recommend using the Ayer, MA U-Haul location based.

Don Osmer 
Rating:
5.0

Excellent service, Arthur is awesome!

Subir Goswami 
Rating:
5.0

Excellent customer service and very courteous.

Dawn Barr  |  Overall Experience 
Rating:
4.0

Arthur was very professional and pleasant to deal with. Will definitely make this my default u haul destination. Will let family and friends know too.

Jackson Kanyiri 
Rating:
5.0

Arthur is a credit to the U-Haul brand, and his managing skills should be the company model.

Dale Desmond  |  First Impressions 
Rating:
5.0

I stored my motorcycle at this facility for the winter (2022-23)...the storage unit was perfect for my needs. I am planning to use this facility for the same purpose next winter as well. Customer service was awesome. Arthur, the manager, was especially helpful, accommodating and friendly. Thank you!

Mary C Iannuzzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Salmeron  |  First Impressions 
Rating:
5.0

The rep at our drop off location was also helpful and made the whole drop off process very seamless.

Greg white 
Rating:
5.0

Customer did not leave a comment.

PATRICK PAU  |  Overall Experience 
Rating:
1.0

My RV storage experience at the Ayer MA facility was both good and quite bad: GOOD: the site manager Arthur Dulong was always exceptional -responsive, helpful, pleasant and professional in all respects. He was also responsible for several site upgrades, including lighting and video camera improvements. BAD: after YEARS as a steady customer, we were evicted, by regional manager Josh Alexander, because he wanted to ban all vehicle storage so he could install old U-Haul truck bodies as additional storage units. 1. I'm an 81 year local Ayer resident who can't store his well maintained, actively used, full insured and registered 26 foot RV at my "over 55" condo due to association rules. 2. We always used credit card auto-pay so payment were ALWAYS on time. 3. There are no RV storage options within a half hour's drive, and few beyond that.. 4. The location was close to propane, food stores, parts supplies and maintenance shops allowing me to buy and support our local Ayer merchants. 5. My detailed 4/27/2023 e-mail, citing the above, to regional manager Josh Alexander requesting reconsideration has gone unanswered as of 5/16/2023 in sharp contrast to the professionalism experienced from site manager Arthur Dulong. 6. We had to re-locate to a distant alternate storage location that does not have a "live-in" site manager and is isolated from the services available in An Ayer. Needless to say this was an unfortunate and suddenly unpleasant U-Haul experience, especially so given the great experience we enjoyed with Mr. Dulong whom we would continue to have liked to work with.

John Cadigan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Max Arany-metz 
Rating:
5.0

The service was excellent. Communication was clear, concise and friendly.

david rich 
Rating:
5.0

Person in charge was the best from Brighton to ayer the best

James Delleville  |  First Impressions 
Rating:
5.0

Great guy there, they’re hard to find don’t lose this guy. Great worker very polite

Fran Dolan 
Rating:
5.0

Arthur was very helpful and friendly, he made the process very easy.

wendy trotter  |  First Impressions 
Rating:
4.0

The staff is friendly and helpful.

Anne Amison  |  Overall Experience 
Rating:
5.0

Extremely pleasant and helpful. Very efficient. WIil definitely use this location for next rental!

Edward Gleason 
Rating:
5.0

Most importantly to me, kind, courteous, and helpful. Facility was very clean and everything presented in a professional manner!!!

James Terrio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Schneiderbauer 
Rating:
5.0

Customer did not leave a comment.

Christopher Flavin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zheyuan Li 
Rating:
4.0

I didn't get a lock in the unit. The office just locked up for the night. Arthur opened the door and happily gave me a lock.

Timothy Grant  |  First Impressions 
Rating:
5.0

Overall a great experience. The staff was friendly and efficient, getting me in and out quickly. Would definitely recommend and will look to use this location again in the future.

David Priddle 
Rating:
5.0

All of the staff in the Ayer facility especially the manager Arthur Dulong treated me well and professionally. Arthur Dulong should get a substantial raise. He went above and beyond for me. I would definitely use the Ayer facility again.

Leslie Tyler  |  Overall Experience 
Rating:
5.0

The staff are really nice and friendly. The location was good for me.

Edna Mello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah O'Brien  |  Overall Experience 
Rating:
5.0

Units are clean, protected from the elements and free of critters like mice. I highly recommend for all your storage needs at a reasonable price.

Theodore Oakley  |  Overall Experience 
Rating:
5.0

Arthur is a wonderful asset to UHaul - Conscientious, hard-working, pleasant to work with, gets the job done.

Charles Sennott  |  Overall Experience 
Rating:
5.0

Arthur was extremely helpful. Thank you

Roy Mugabi  |  Overall Experience 
Rating:
4.0

Very efficient and convenient to where I live

Joseph eubanks  |  First Impressions 
Rating:
5.0

Arthur was very helpful & friendly during the process of obtaining a truck and storage unit.

Greg Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter O'Clair  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelby Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Doyle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mitch Therrien  |  Online Move In 
Rating:
5.0

Everyone was fantastic!! Arthur took good care of us! We will definitely recommend and come back if needed!!

Eileen Ordway  |  Overall Experience 
Rating:
5.0

The manager is a great guy that goes out of the way to make a great experience. Will definitely be using this location again.

Todd Larsen  |  Overall Experience 
Rating:
5.0

Arthur was very helpful from setting my account up to closing it out. He was professional but friendly. The storage unit was clean and ready for use. I have used this uhaul on several occasions and would do so again if the need arises.

bette dignard  |  Overall Experience 
Rating:
5.0

After I got checked in and started my inspection of the truck. I noticed the passenger mirror and head light were damaged. I went back in and she set me up in another truck and made very quick work of getting me on the road

John Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Harnois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN MEUSE  |  Overall Experience 
Rating:
5.0

I would definitely use u-haul again, but due to the thoroughness and concern shown by Arthur, I’m afraid I would be let down anywhere else due to the excellent service that he provided. A huge success!!

John Forestell  |  Overall Experience 
Rating:
5.0

Arthur Dulong the manager was extremely helpful and friendly. Went above and beyond to help. Will definitely come back again!

John Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Goodwin  |  Overall Experience 
Rating:
4.0

Arthur was very helpful during the sign up process and was kind and professional. I had a problem the next day and he was there to help. He even remembered my name. That’s good customer service.

bette dignard  |  First Impressions 
Rating:
5.0

Great job, well done 👍👍

DAVID ALVAREZ  |  Overall Experience 
Rating:
5.0

I have never had such an easy and problem free moving and storage unit experience, the young man running the office was extremely helpful, he explained everything and was very thorough, he was what made this a hassle free and truly worthwhile, Uhaul is lucky to have this man representing your company!!

John Forestell  |  First Impressions 
Rating:
5.0

Best customer service at the Ayer location !!! Goes above and beyond to ensure customer satisfaction

Karen Sechiari  |  Overall Experience 
Rating:
5.0

The staff was very friendly and attentive. He really did a good job.

Edna Mello  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAYSON HEMMINGER  |  Overall Experience 
Rating:
5.0

Representative goes above and beyond, very polite and friendly

Alex Cadman  |  First Impressions 
Rating:
5.0

I like it cause it’s away from traffic and the area seems secure. The staff was friendly and seem to care . My belongings are secure and every time I go everything is clean.

Heraclio Natal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID PEDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Burke Jr  |  First Impressions 
Rating:
5.0

Everything was great Author was awesome

Juliette Ringkamp  |  Overall Experience 
Rating:
5.0

I found the staff to be both personable and professional. Any questions brought up or requests for service were answered in a friendly, satisfying and expedient manner.

Connor Boyle  |  First Impressions 
Rating:
5.0

The manager, Arthur Dulong, was courteous, friendly, helpful, and very informative. My son was with me and Arthur answered all our questions. I look forward to putting my things in storage in Ayer. The moving in experience helped me be less apprehensive about the move I am making and Arthur played a big part in achieving that.

Catherine Anderson  |  First Impressions 
Rating:
2.0

Place needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.

Mike Mancini  |  First Impressions 
Rating:
5.0

Arthur was so wonderful and helpful when it came to choosing and renting a storage space. We’re very happy and would love to recommend the space.

Dalilah Degen-Portnoy  |  First Impressions 
Rating:
5.0

Arthur was extremely helpful in setting up my storage. He did a great job!

Jim Bures  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pravin Rahatekar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Moore  |  Overall Experience 
Rating:
5.0

Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.

Ramachandran Chandra Sekhar  |  First Impressions 
Rating:
5.0

Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!

Rob Dentler  |  Overall Experience 
Rating:
5.0

Arthur was very helpful and professional, would definitely recommend uhaul.

Brett Higgins  |  First Impressions 
Rating:
5.0

Arthur is the best!

Vimal Narepalepu  |  Overall Experience 
Rating:
5.0

I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!

Todd Larsen  |  First Impressions 
Rating:
5.0

Arthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!

STEVEN LEE  |  Overall Experience 
Rating:
5.0

Office manager very effective and friendly!

Pamala mulligain  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant.

BETTY ALLEN  |  Overall Experience 
Rating:
5.0

Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!

Elizabeth Stocks  |  First Impressions 
Rating:
5.0

Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!

Michael Anderson  |  First Impressions 
Rating:
4.0

Likely to use again if necessary

David Hanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Nichols  |  Overall Experience 
Rating:
5.0

Arthur was amazing !!!

John Cashman  |  First Impressions 
Rating:
5.0

You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Thank you

Beverly Partridge  |  First Impressions 
Rating:
5.0

Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.

Robert Chamberlain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra McLaughlin  |  Overall Experience 
Rating:
5.0

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy padden  |  Overall Experience 
Rating:
5.0

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Quinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cori ODonnell  |  Overall Experience 
Rating:
1.0

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can’t say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It’s nice to know that people like Arthur exist

Margaret Devane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mcquaid  |  Overall Experience 
Rating:
5.0

Friendly staff always ready to make things easier for me.

Stephen Wentzell  |  Overall Experience 
Rating:
5.0

Author was amazing! Give him a raise.

ELDRED ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Colton  |  Overall Experience 
Rating:
5.0

Rep was quick and helpful

karen tuck  |  First Impressions 
Rating:
2.0

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen Wentzell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter O'Clair  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicholas Mandigo  |  Overall Experience 
Rating:
5.0

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen Wentzell  |  Overall Experience 
Rating:
5.0

Arthur is professional, knowledgeable, and pleasant to work with.

Charles Sennott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilbur Stutler  |  Overall Experience 
Rating:
5.0

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurt Fraczkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayden Smith  |  Overall Experience 
Rating:
5.0

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha Clark  |  Overall Experience 
Rating:
5.0

Great place and service.

robert jobin  |  First Impressions 
Rating:
5.0

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY RUSHEFSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather O'Neill  |  First Impressions 
Rating:
5.0

The service was beyond expectation.

Stephen Quinn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Wentzell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penny Fullen  |  Overall Experience 
Rating:
5.0

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia Vranick  |  Overall Experience 
Rating:
5.0

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE VERMETTE  |  First Impressions 
Rating:
5.0

Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda

BRUCE MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Barry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSUE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS FOYE  |  First Impressions 
Rating:
4.0

Staff very pleasant and helpful !

Pamala mulligain  |  First Impressions 
Rating:
5.0

Arthur who runs the place is the best

Russell Anderson  |  Overall Experience 
Rating:
5.0

Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can’t say enough nice things about Arthur, he’s a pleasure to work with.

Brittany Allan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA NUNEZ  |  First Impressions 
Rating:
5.0

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien Grise  |  First Impressions 
Rating:
5.0

Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Thanks!

Jennie Davison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat Kelly  |  Overall Experience 
Rating:
5.0

very helpful and freindly staff would definitly use again. Thank you

Ken Gerace  |  Overall Experience 
Rating:
5.0

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin Cheng  |  First Impressions 
Rating:
5.0

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie Shumate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget Bissell  |  Overall Experience 
Rating:
5.0

Amazing customer service from Arthur!

Samantha Clark  |  First Impressions 
Rating:
5.0

Great customer service.

BRUCE MILLER  |  First Impressions 
Rating:
5.0

Staff is always knowledgeable, friendly and prompt.

Penny Fullen  |  First Impressions 
Rating:
5.0

Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.

Janine Schenck  |  Overall Experience 
Rating:
5.0

The guy that runs the uhaul is outstanding.

Russell Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID PEDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Marshal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Snyder  |  Overall Experience 
Rating:
5.0

Arthur was fantastic!

Everett Kimball  |  First Impressions 
Rating:
5.0

Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann

William Bergmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW ALTSMAN  |  First Impressions 
Rating:
5.0

Our stuff came out the way it went in. What more could you ask?

Dianne Wilson  |  Overall Experience 
Rating:
5.0

The guys who help me was cool and respectful and he looks for way to help u out I Recommend

JOSUE RODRIGUEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan Mimms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Favreau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Zoller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduard Jackson  |  First Impressions 
Rating:
5.0

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy Sweeney  |  First Impressions 
Rating:
5.0

The manager of this business has great customer service skills.

Mary Metzger  |  Overall Experience 
Rating:
5.0

Arthur is GREAT!!

CHRISTOPHER LANGFORD  |  Overall Experience 
Rating:
3.0

Doors are ruff. Weather looks like it will age storage product

George Beaudette  |  First Impressions 
Rating:
5.0

love it, I would consider to have more buiness with U-hual

Junchi Peng  |  First Impressions 
Rating:
5.0

Arthur was extremely helpful.

Malcolm Carley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon King  |  Overall Experience 
Rating:
5.0

Arthur was great, extremely helpful!!

DAVID BEAUCHEMIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel E Markels Webber  |  First Impressions 
Rating:
5.0

Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.

Jackie Esielionis  |  Overall Experience 
Rating:
3.0

The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84

Delia Windwalker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eileen Ordway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Pare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Bergen  |  Online Move In 
Rating:
5.0

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don’t try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Whitney  |  First Impressions 
Rating:
5.0

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA CALISTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Henry Favreau  |  First Impressions 
Rating:
5.0

Arthur was wonderful kind and knowledgeable with all of it

Shirley Alo  |  Overall Experience 
Rating:
1.0

I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).

E Hiser  |  Online Move In 
Rating:
5.0

Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!

AUBREY KRIEGER  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry Goldstein  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilly Holmes  |  First Impressions 
Rating:
5.0

Arthur took good care of us.

Dianne Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID POLSEY  |  Overall Experience 
Rating:
5.0

Great service.

Earle Young  |  First Impressions 
Rating:
5.0

I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

COREY DOWD  |  Overall Experience 
Rating:
1.0

Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Iesha Worthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Ingle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Dabritz  |  Overall Experience 
Rating:
5.0

Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Jeff Causey  |  First Impressions 
Rating:
5.0

We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Carole Redden  |  First Impressions 
Rating:
5.0

Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

Kim Defreitas  |  Overall Experience 
Rating:
5.0

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James Hale  |  First Impressions 
Rating:
5.0

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn’t have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I’ll be back.

KAYLA CREAMER  |  Overall Experience 
Rating:
5.0

Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Marie Dumas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna McNicholas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Kalil  |  First Impressions 
Rating:
5.0

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH FOSTER  |  First Impressions 
Rating:
5.0

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

Kenneth Gerace  |  First Impressions 
Rating:
4.0

Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

Kathryn Hill-leatherdale  |  Overall Experience 
Rating:
5.0

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

TREVA BROWNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE FRAUMENI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Metzger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Conner  |  First Impressions 
Rating:
5.0

The staff was always prompt and professional.

Jeffrey Demers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THY CHAN  |  Overall Experience 
Rating:
5.0

Author is a very professional young man we enjoyed working with him very much

William Bergmann  |  First Impressions 
Rating:
5.0

Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn’t leave with questions. He was very friendly and professional and I recommend this place to everyone!

Tiffany Price  |  First Impressions 
Rating:
5.0

Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.

ELIZABETH WHITNEY  |  Overall Experience 
Rating:
5.0

We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!

Marie Dumas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL BOUDREAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE FRAUMENI  |  First Impressions 
Rating:
5.0

I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram

SAMANTHA GRANT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Elderd  |  Overall Experience 
Rating:
5.0

Great rates and great service along with a clean and dry unit. Can’t ask for more.

Theodore Oakley  |  Overall Experience 
Rating:
3.0

Gates were always open. The card access box was usually blocked by a trailer or truck

Jeff Royds  |  Overall Experience 
Rating:
4.0

I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is

Timothy Sheahan  |  Overall Experience 
Rating:
5.0

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

Samantha Barthelmess  |  First Impressions 
Rating:
5.0

The facility has been very good for me I no longer need it as well for now call you if I need it again

George Martin  |  Overall Experience 
Rating:
5.0

Awesome

Troy Lenhart  |  Overall Experience 
Rating:
5.0

The rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit

ryan williams  |  Overall Experience 
Rating:
5.0

Bye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy

PATRICIA KENNEDY  |  Overall Experience 
Rating:
5.0

Great value and customer service. Thank you George Whitney.

Stephen Turner  |  Overall Experience 
Rating:
1.0

Too many problems. Not enough space to provide feedback

Lisa Daigle  |  Overall Experience 
Rating:
3.0

I rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.

JEANNE DISANTO  |  Overall Experience 
Rating:
4.0

Staff is very attentive and helpful to your needs.

Salvatore Ippolito  |  Overall Experience 
Rating:
5.0

well worth the use

michael jones  |  Overall Experience 
Rating:
5.0

GREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!

Valeri Delcore  |  Overall Experience 
Rating:
1.0

I waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.

RAYMOND LENA  |  First Impressions 
Rating:
5.0

Very helpful

Marilyn Hinkson  |  First Impressions 
Rating:
5.0

Good facility and friendly service.

BACEM MOUSSA  |  Overall Experience 
Rating:
3.0

When we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.

amelio osorio  |  First Impressions 
Rating:
4.0

I've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.

John Donnelly  |  Overall Experience 
Rating:
2.0

I don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.

JEANNE DISANTO  |  Reservation 
Rating:
5.0

Friendly staff, and convenient hours

Joseph Ward  |  Overall Experience 
Rating:
4.0

n/a

Joseph Millett  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility

Denise Estell  |  Overall Experience 
Rating:
1.0

Issues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....

Olga Klochkova  |  Overall Experience 
Rating:
5.0

Kenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.

Tiffanie Austin  |  Overall Experience 
Rating:
5.0

I was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye

Armen Aghamianz  |  Overall Experience 
Rating:
1.0

My box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.

Haley Bettinson  |  Overall Experience 
Rating:
3.0

Staff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box

Mary Munford  |  Overall Experience 
Rating:
1.0

Its not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security

SEAN PRISK  |  Overall Experience 
No reviews have been submitted for this location.

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