Customer Reviews for U-Haul Moving & Storage of Augusta West
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Wonderful people clean storage I love it. Definitely recommend the Wrightsboro location.

Rating:

5.0

Very friendly people always treat me with great respect

Rating:

1.0

You should advised customers when renting storage spaces that youre location across from 2 men and a truck is no longer being used regularly and NO ONE is actually on the premises. Its extremely frustrating when NO ONE seems to know anything at and you have to sit on hold or wait for a call back because the location is not monitored. I will NOT ever recommend any UHAUL storage facility to anyone I know

Rating:

5.0

MY WRIGHTSBORO RD LOCATION HAS BEEN NOTHING BUT A BLESSING TO MY FAMILY AND MYSELF THROUGHOUT OUR STAY WITH THEM. AND I PRAY ALL POSITIVITY AND PROSPERITY OVER ALL OF EACH AND EVERY EMPLOYEE OF THIS LOCATION 🙌🏽🙏🏽🦋😊😊😊!!!

Rating:

5.0

Thank you

Rating:

5.0

Great people and Its a clean place and no bugs for the inside unit.So very great to the u haul buisness

Rating:

1.0

Our unit 189 was broken into and Uhaul opened a new storage unit and had us pay a monthly rent for a unit they opened. We were paying more than $350 a month and we never received any discount or consideration for our unit and damage that was done from the break in.

Rating:

5.0

I would recommend u haul on wrightsboro road to any and everybody. Very friendly staff and very helpful as well. Willing and ready to help you with your moving and storage needs.

Rating:

5.0

She did outstanding job, she was very concerned.

Rating:

5.0

They were AWESOME and friendly!

Rating:

5.0

Very nice

Rating:

5.0

I truly appreciate the professionalism and the cleanliness, If you have a problem they're get right on it! Thank you very much for your 4 years of service! 💐

Rating:

3.0

The property's lighting was not well lit at night causing several safety concerns for me and my family. We were very skeptical about going to the unit at night because of the lighting. There was also no employee on the property to address concerns to whenever we visited. Would not recommend this location.

Rating:

1.0

I moved my stuff out on the 11th of this month and I let the manager know that I was moving out of the unit before I left. I was still charged for the unit even though my stuff was out before the due date on the 13th.

Rating:

3.0

I didn’t appreciate the fact that the rates continued to increase without notice until they made it unaffordable for me to maintain my unit.

Rating:

2.0

There is a hole in the ceiling that leaked onto my dining room buffet and one of my drawer storage bins. It warped the top on my buffet and left a rusty stain on my storage bin drawer top. Also the lighting at night is bad which made us uncomfortable going there at night.

Rating:

3.0

It was convenient for me. I’m glad to finally get rid of it lol but I appreciate the ones that were over it.

Rating:

5.0

We didn't move out 11-4-22. We actually moved out 10-28-22. We left the key to the storage in the key drop on the door of the facility located on Wrightsboro Road in Augusta Ga.

Rating:

5.0

They were great, I had trouble and someone came from another location to assist me and made suggestions to help get me out of a situation. Then they called back just as I had finished moving in to check on me and to see if I needed any more assistance before they closed and more, the traffic was so bad, so he stopped the traffic so I could pull out. To me, all that’s great customer service that you just don’t seem to get much of anymore these days.

Rating:

5.0

The staff is supper friendly and helpful. Very accommodating.

Rating:

3.0

Email should be sent with confirmation to state go to office first to gain access information to facility.

Rating:

4.0

When moving in storage area was leaking and then when moving out the air conditioner wasn’t working

Rating:

3.0

You want me to leave what u want me to leave not the truth

Rating:

1.0

My mom and husband passed away in 2020 and everything they had was in your facility and the way that you’re taking peoples storage is wrong. I paid so much money trying to keep the things my mother and husband worked all their lives for and you sold it for $107.80 and I think that’s a shame before God. Especially since the world is in a pandemic state and everyone is still struggling to survive. Cooperate CEO of this facility need to review this survey and refund my money back to me, because my storage had value and it was worth a million dollars for what you auctioned it off for in a time like this and everybody is going through hard times in America.

Rating:

5.0

I’m a repeat customer for Uhaul. I referred to Monster storage, but I don’t know them and I chose Uhaul because your prices are not over priced and the customer service is always good. Thank you.

Rating:

5.0

Site was clean and the staff were fine.

Rating:

5.0

The staff there were very friendly and professional and were very knowledgeable and answered all my questions. I was very happy with my experience there and would recommend your facility to everyone.

Rating:

5.0

Customer Service Representative was pleasant, professional and efficient and fast too.

Rating:

5.0

U haul took care of us from renting a 26 foot truck to move from MA to GA. To making sure we had a unit ready for us when we got here. They were very friendly and helpful would highly recommend u haul.

Rating:

5.0

The lady that helped me get my truck, locks and unit together and was professional but still very friendly !

Rating:

5.0

Michelle exceeded our expectations! Not only did she provide great customer service for my family, we observed her providing great customer service for the customer in front is us. Michelle exudes positive energy, provides excellent customer service, and is an asset to Uhaul!

Rating:

5.0

Thanks for the professional and efficient support to meet my storage needs.

Rating:

5.0

They were great. Thanks!

Rating:

3.0

Michelle is a Great asset to the company

Rating:

5.0

They was fair

Rating:

5.0

Thank you Angelique King God bless all of you and have a blessed Christmas and New year!

Rating:

3.0

Uhaul service team was really nice just storage units are way over priced I got another unit same size for 40 dollars cheaper with same security and all

Rating:

5.0

Great services all staff, all locations, and telephone services management!

Rating:

5.0

You are on your game! As hard as a move can be, you made it that much easier. But, I would like to know why we had to buy a lock for the storage area we rented from you instead of using the lock we already had on the rental truck. A lock is a lock! Gas prices being what they are, I felt a $10 lock was unnecessary. Am I missing something?

Rating:

5.0

I am a repeat customer.

Rating:

2.0

Climate control unit almost 170.00 a month, not only had the unit leaked and damage my antique secretary, but the temperature was 99 degrees in the entire storage facility in my building. I had brass trashed to green from heat and moisture. I spent over 16,000 dollars renting from U-Haul a supposedly well air conditioned safe unit.

Rating:

5.0

Great staff. Although they need some more help in answering phones.

Rating:

5.0

No problems, excellent.

Rating:

5.0

Everything was wonderful

Rating:

5.0

Hymond and Sharon were very helpful. I move again real soon, and I am definitely going back to Wrightsboro Rd.

Rating:

5.0

Sharon really helped. She has excellent customer service as well as the whole staff.

Rating:

5.0

Good experience and good service!!

Rating:

5.0

Had no problems

Rating:

5.0

Hymond was very helpful.

Rating:

5.0

Excellent

Rating:

2.0

Young lady was so nonchalant and did not even thank me she was act as if I was bothering her will never recommend this location

Rating:

5.0

Quick and efficient service with no surprises. Bathrooms at the storage site very clean.

Rating:

3.0

I was told it as 24/7 and it wasn’t wasted miles on going there.The gate doesn't close completely. There was nobody ever physically there except for the first time I received a storage there.

Rating:

5.0

Well maintained and climate control worked as expected. Very conveniently located and to access.

Rating:

5.0

Good place to store my stuff

Rating:

2.0

I paid for a large storage a few days ago which was $150. When I got ready to put my things in the storage they had gave my storage to another customer. Now I have a smaller storage.

Rating:

2.0

Rude service from general manager Sharron Gresham.

Rating:

5.0

Thanks

Rating:

3.0

I was having problems with the truck and the unit was not big enough and I got locked in the facility because I wasn’t told of the closing time.

Rating:

5.0

Great job

Rating:

4.0

Had some issues with incorrect CC info through out the years. Sometimes it was difficult to catch someone in the office. Overal I was satisfied with my use of your facilities.

Rating:

3.0

thank you

Rating:

5.0

Everything was just great.

Rating:

1.0

The service was poor.during the handling of the truck return and processing of signing a contract for a climate controlled storage room.

Rating:

5.0

n/a

Rating:

5.0

Excellent customer service and support during the bad weather...

Rating:

5.0

Thank you for the great service.

Rating:

5.0

Thank you for the great service!

Rating:

1.0

I booked the storage just to get there and they did not have the size I booked.

Rating:

4.0

Guy that waited on me was very nice, provided EXCELLENT customer service.

Rating:

5.0

Very helpful and friendly staff.

Rating:

4.0

Military discount would be nice, this is a military community (local and long distance) and while the savings isn’t usually much, the message speaks volumes to past and present service members!

Rating:

5.0

My Things were secured perfectly. I Will recommend Uhaul to anyone looking for a storage facility.

Rating:

5.0

This Uhaul location has A-plus staff. Everyone was professional during the rental process. Will definitely be back if I need to move anything in the area. Thank you.

Rating:

5.0

Thanks Cheryl

Rating:

5.0

Excellent staff and service. Experience was a great one. Thanks to all.

Rating:

5.0

This was the easiest moving experience. Not to mention the staff were extremely sweet, professional, and kind. They made sure we got the truck that would fit our things, and even gave us the same price for the larger truck as the smaller one. I can’t recommend them enough.

Rating:

4.0

Manager was very nice.

Rating:

5.0

Customer service was excellent! Very helpful and explained the entire process from pick-up-drop-off. Don't know that it can get any better!!! 100% satisfied....

Rating:

5.0

Excellent service and great product!!

Rating:

2.0

First of all, I reserved a vehicle PRIOR to being at this location and when I arrived, my vehicle had been GIVEN to someone else. I never got reimbursed $50 although their policy states I would get $50 if I didn’t get the vehicle I had reserved. Second, I returned the vehicle to find I had been charged THREE times! Like what. Y’all STOLE my money. I have a family to feed. And lastly, I get a call at the crack of dawn to go down to this location and fill the truck up with gas so I wouldn’t be charged an extra $46 EVEN THOUGH my receipt had stated I would only be charged $17 for gas. I am baffled, disgusted AND repulsed by uhual and how incompetent they are, VERY unproffesional.

Rating:

2.0

parking lot way too small for the amount of vehicle traffic.

Rating:

5.0

Very friendly and nice keep up the great work

Rating:

5.0

Everything was an A+..

Rating:

3.0

I prefer not to comment. All I can say is, not going there anymore.

Rating:

5.0

The staff was very helpful and the service was quick.

Rating:

5.0

Staff and the location is great!!!

Rating:

5.0

The employees were very helpful and nice

Rating:

3.0

The same as above.

Rating:

1.0

Quote correct prices have materials that are promised at the reservation be able to return rentals to any Uhaul

Rating:

5.0

I had no problem with them . Only I was told there was going to have a couple of blankets in the truck. But there was nothing in the truck. But I guess it was my fault because I didn't check. But the person the check me in was very nice . And very respectful person. Thank you

Rating:

5.0

Experience was great, however maybe an extra employee on hand to facilitate dealing with multiple customers on the location.

Rating:

5.0

I had a great experience.. quick & professional..

Rating:

5.0

Cheryl made this experience amazing during a difficult time. She is an amazing customer service representative. Hire more people like Cheryl.

Rating:

4.0

The parking at this location is challenging. The drop off has limited space. Sometimes you have to wait until other vehicles have moved in order to park or access the gate to enter the units. Once inside the gate you may also have to wait if another vehicle is present before you inorder to access your unit. My wait hasn't been long but patience is the key. But besides logistic issues, customer service is awesome. Also, I feel safe whenever I'm at my unit. On occasions I have to enter the unit, there is always someone out attending to the grounds and if I need assistance willing to help.

Rating:

1.0

The truck drove horribly and I had problem after problem

Rating:

3.0

Having a location in Evans where a pick up truck could be rented would save us lots of money in mileage. Please add that option to Evans.

Rating:

5.0

The agent displayed genuine concerned about my needs. I appreciate that.

Rating:

3.0

The location wasn't a problem but for all that the facility offers and with as many trucks as they rent out from that facility, the parking lot was extremely small. There were only two spaces for customers to park and parking in a next door lot was not an option. Other than that I had agreed experience. The staff were very friendly and helpful.

Rating:

3.0

Want to know why I have low ratings? Call me.

Rating:

5.0

Personel Friendly, professional, and Outstanding!!

Rating:

5.0

Great customer service,some of the best worker I have delt with when it come to uhaul. They made my drop off quick and I received more information then the place I pick up from. I will be using this location aging

Rating:

5.0

Excellent customer service.

Rating:

5.0

The customer service is absolutely fantastic at this location. I always try and get this location as my rental location!

Rating:

5.0

Ms. Cheryl is the most understanding person I've delt with in a long time. She made sure everything was perfect for my rental.

Rating:

5.0

the service was excelent

Rating:

5.0

Great service thanks

Rating:

3.0

Have the trucks actually checked out for serviceability. Truck I rented had severe front end/suspension concerns. Cab doors also loose and would move around over bumps. Advised owner/manager when I returned vehicle about these concerns. At that time I found out person checking out vehicle misread mileage by 18 miles that I was charged for after supposedly was going to put a hold on my bill to check this out. To say I'm less than pleased about this purchase is an understatement.

Rating:

5.0

The general manager of the store whose name I can't remember (sorry!) was excellent. Very friendly and helpful. Pickup and dropoff of the equipment went smoothly and quickly. Thank you for a great experience on a stressful day!

Rating:

1.0

The disrespect I was shown from Cheryl said she was manager this morning is a disservice to U haul. She said she charged me for rental for another month because she could. Please have someone from corporate call me asap. I am disappointed in the service I received and want to file a grievance my phone # 404-831-6305 my name Mary Johnson and she debited my bank account $65.61 &$73.20 for rental of truck

Rating:

4.0

The manager (or person in charge) Mrs. Cheryl was excellent! She was very helpful, explained everything well & had the spirit of genuinely cool person. I'd definitely rent here again.

Rating:

5.0

Wonderful service from the owner and staff!

Rating:

5.0

Mrs. Cheryl was very pleasant and more than accommodating. I will definitely recommend and use this location in the future.

Rating:

5.0

Staff was friendly and accommodating. Would highly recommend.

Rating:

3.0

When I refuel it appeared to be on full but I was billed for 4 gallons and told it was 7/8 It shouldn't have taken 4 to fill up. Disappointed in customer svc and additional charges

Rating:

4.0

Continue having great employees. Ricardo was great help after having a hard time ordering from the 800 number.

Rating:

4.0

Staff was friendly and helpful