Employee that check my truck back in was amazing and so sweet, he definitely needs a raise!!! 📞
Ginger LCustomer Reviews for U-Haul Moving & Storage of Apache Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely the best service at this location, thank you!
William WGreat customer service!
SCOTT KCustomers when they rent a U-Haul they should be respectful and return it back clean when you are done use it. So even though it's the business job but we should be respectful to return it clean so you can get better customer service when you rent from U-Haul and that's how I looking at it.
ted nThe GUY Salesman was great! So easy to do business! Thank you 😊 Loreen
loreen rSystem was down and we were unable to pick up our equipment as planned. That delay cost us an extra day on the road and two extra hotel rooms. There was no accommodation on the reservation for missing a day of driving nor was there an appology. I understand technical difficulties but empathy goes along way.
Suzon LThe truck shook at 45-65 and then it smoothed out. The seats gave no lower back support.
NEIL HHave more than 1 staff member for the first hour or so in the office to help check out trucks.
Margaret FThe woman who checked me out was exceptional at customer service
bryan kNot double charge my credit card.
Justin KWhile the service was relatively good, there was only one person working on a Saturday morning and about 10 people were waiting in line when i got there for my pickup time.
Brittany EEverything is fine.
Gustavo GNothing. Received a call early to make sure I wanted the dolly hooked up, that was nice. Great service and good equipment
Matt BThe woman that helped me was very nice and helpful. I’m sorry that I didn’t get her name. We had a chuckle or 2 over phone numbers.
ARLENE JYour customer service representative I believe his name was Adrian was so helpful and kind. He went out of his way to provide great customer.. not just to me but to each customer ( I observed 3 other interactions).
Erica JKeep up the good work! Very impressed through and through!
Chris BReturn line was much too long. Had to leave the truck and then call customer service later that day for a receipt.
Robert BGreat truck.
James DThanks again.
richard wThis is a busy branch & the guys working there are always courteous & efficient.
Chris MMr Andrew Lizarraga was excellent to work with. definitely an asset to the company..
roberto sthings where good
scott cThe staff member that helped with checkout was incredibly friendly and very helpful!
paige mBoth employees working were friendly and helpful. When I shared the photos of the minor scratches on the passenger panel along with the nick on the front passenger bumper, they quickly verified and assured me that was the condition upon receiving. The store is immaculate. The lot, well maintained.
MARIA WMention the uhaul app requirements at pickup. Was tough with weak signal
JONATHAN BTha manager (Matt) was well informed, through and succinct.
richard gEverything is p
Frankie JExcellent customer service, in a world where it is a rare thing - both in picking up the trailer and dropping it off
Roger DThe truck was clean inside but dirty outside, no concern to me. The right back two tires blew out after two hours on the road. I called the office and two very competent men replaced the tires and i had no other problems.
Grace MFriendly and quick service. Rental went smoothly.
Sayyadina WVery kind and helpful staff. The gentleman who helped me went out of his way to assist me with a tow dolly.
CRAIG BEnded up having issues with the equipment, the delivery destination would not help, customer service would not help, local rep would not call me back.....Uhaul is a total joke!
BRIAN SCustomer service was fantastic. Equipment was clean and well maintained. Staff were knowledgeable and helpful. You couldn't ask for a better experience.
Henry CI still have not received my receipt.
Tracy VMake sure the original reservation is not over booked.
Roby CGreat customer service
Leo CI have rented trucks from this facility multiple times (6 - 8) over the past few years. I also refer anyone else needing to rent a truck. Always a pleasant experience.
Barry WWhen I tried to return my rental, it wouldn't pull up that I had even rented anything so then I was charged a 20 return fee for something I could have done myself it had even been an option. Wouldn't pull up in the app or online.
Liam KIt would have been really nice if the person on the phone making my request gave me the correct information. I know that it is possible but he told me that I was not able to enter a drop off location closer to my house and I had to bring the truck 30 miles all the way back to where I picked it up from when I was done. I feel like he did that to get extra money and miles out of me and my order and I'm not OK with that.
Avril PThis location has great staff and usually a great inventory. Occasionally the equipment could be a bit cleaner.
william gVery disappointed that after picking up the uhaul and getting home it had a lock on the back of it. I ended up having to call another location closer to me to check if they can remove it and had to take the uhaul to that location. It was very inconvenient because I wasted unnecessary gas, and had to pay extra money to my movers for there time.
JENNIFER GMy original pick up was scheduled on dobson and university at kwick stop gas station, the staff their was no help and the lock didn't open. I was carrying a lot of money and needed to get out of there. uhaul should not be affiliated with this place. I called uhaul and after waiting on hold 15 minutes the rep was so nice and heard my concern and provided a solution to my problem. Btw She mentioned I'm not the first to complain about this p/u spot. I had to reserve an uber to take me to the tempe location where the gentleman helped me. The truck was perfect and my drop off in superior was perfect as well. I definitely would use uhaul again but never p/u at a gas station.
rachelle cAble to accept cash on cargo van or pick up truck. The 10 foot was way to big for my move. But it was still good
Crystal BClose to the freeway, location was clean
James TGreat customer service both guys
LISA MThe windshield was quite dirty, but the inside of the cab and the back were clean. The service was excellent!
Virginia HThe staff here is wonderful.
Peggy HVery good , I highly recommend it.
Hamzeh AThe employee who was on call was to lazy to do his job snd check me in, He did not even give me my check in receipt for my records and when I asked for my receipt he just said I will email it as soon as I check over the truck. Over 5 hours later, I never received my check i. receipt. Only after I called tge 800 # I finally got my che check in receipt. I think that his supervisor just fire him or at least write him up. Very frustrating and unprofessional.
Jeffrey KAgent was very busy but was patient & rental was seamless.
Christopher MGood Service as usual
Jesse PStaff was very helpful
ADAM L | Overall ExperienceThe manager was extremely helpful with my ubox.
YuChan K | Overall ExperienceA great and easy experience that helped make my move go as smoothly as possible
Erica W | Overall ExperienceEven after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.
TROY N | Overall ExperienceYou loaded the u-box on the trailer backwards. My movers could only partially open the door because of the hitch 👎 Then they fraudulently charged my debit card. 😡
Karyn H | Overall Experience