The young lady at the counter was very customer friendly and very helpful in explaining everything.
Fannie BCustomer Reviews for U-Haul Moving & Storage of Alton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Facility in Alton was great I didn't get a storage that was closer to the outside door, but the young lady at the Alton facility on the morning I visit was great in explain everything about the storage and showing me around.
Fannie B | First ImpressionsDidn't hook up my trailer or lights failed to tell me that I needed the ball and other accessories to hook the trailer failed to tell me that my car didn't have the strength to pull the trailer before renting it
Allene L | Overall ExperienceOur group’s resale shop needed temporary storage space for periodic overflows of donated items. The secure, clean, and temperature/humidity-controlled U-Haul storage space met that need very well.
Thomas J | Overall ExperienceJoe is super nice, always courteous. The employees were very nice and helpful also.
patricia b | Overall ExperienceHad high end furniture in storage for 2 yrs. It came out this week and it was clean and without incident. Joey does great job running business. Highly recommend.
don t | Overall ExperienceI moved out ASAP because you kept raising the rate. Even if market prices change, there should be a discount for valuing long-term customers. I see the other storage unit I vacated last month was still not rented. Looks like you lost the same amount as the yearly rent increase!
Rick B | Overall ExperienceThanks so much for pricing my 2. X 5x10 units as a 10x10 since you didn’t have what I requested. Worked out well
Kathy S | Overall ExperienceNeeded a storage place in a hurry. Had to move my Mom to a nursing home. You guys was the only place open. Everyone else wanted me to do it electronically and it wasn’t happening. Your facility was great and if I ever needed one again I will be back.
jeanne m | Overall ExperienceI won’t go into a bunch of detail but the staff here make everything storing with uhaul a wonderful experience. Management, Especially Joe, is beyond helpful, kind and caring. If you think great humans don’t exist I suggest you even just stop by and chat with them. They will put any issue you may have at ease. Thank you again for everything!
tiffanye s | Overall ExperienceThank you
Erica s | First ImpressionsThe online registration is confusing for older people . In some parts of app like selfies and copies it could use a little work.
Malaya B | Online Move InI found the facility to be exactly what I needed but more importantly, the gentleman who helped me was Joe and he was absolutely amazing. I cannot say enough about his Customerservice skills. He is really a wonderful asset to your company.
MARY A | Overall ExperienceI have no comments everything was fine.
SALENA S | First ImpressionsEasy access and friendly staff.
Alan R | Overall ExperienceBest team ever!!
linidia z | Overall ExperienceThe associates made us feel like we were family. Very good customer service and made the process an unstressful event.
Michael G | First ImpressionsDon’t no why but my locker sounded an alarm when I came back. Then they couldn’t find me in the computer. So had to get my paper work out and show it so they could fix the problem. Just hope next time I come this won’t be an issue.
jeanne m | First ImpressionsJay was very helpful with everything. The store was busy but he did a great job.
Chris S | First ImpressionsI have had nothing but trouble since I chose to go with this company. The miscommunication between CJ at the East Alton location telling me one thing to the rude staff at Alton location. Very disappointed in the lack of communication skills, adding extra fees, they did eventually wave them but I would not send anyone here unfortunately.
Amy D | Overall ExperienceEverything was as it should be.
deanardo e | Overall ExperienceVery good customer service and a great experience.
deanardo e | First ImpressionsExcellent service Very clean storage area
tnya D | First ImpressionsThe price of the room rented was more than I thought it'd be.
carol L | Overall ExperienceI appreciate everything. You was a huge help in my immediate situation!! God Bless you all!!
tara T | First ImpressionsThank you for your service.
ruby c | Overall ExperienceNo respect when it comes to disparities between different U-Haul facilities. As a as a disabled individual this management on Homer Adams parkway U-Haul expected me to crawl down on the ground to unload my car dolly for $20 are they going to hold my car hostage and not allow me to check in. Whereas I didn't have a problem with the u-haul staff in Radcliff Kentucky loading my car where is this discrepancy coming from in the same U-Haul company where you hold disabled people hostage.
Marcius H | First ImpressionsJoe the manager at this site is truly exceptional ! He goes way beyond for everyone making sure they are fully taken care of ( rare to see these days ) if I owned a business I would be trying to take him away from you , I hope that the company sees the potential in him that I do and pulls him up the ladder ( he truly deserves it !! )
Tim Q | Overall ExperienceCould not have been better! The staff were friendly,and very helpful. Had never used a storage facility before, and the we really appreciated the advice they gave us on what we needed. If you need storage or moving supplies…even a truck, this is your place!!! Thanks so much for all your help.
Randall M | Overall ExperienceEveryone was very helpful and extremely polite!
Nancy O | Overall ExperienceInside, climate control is the way to go. The place is kept clean, had carts available right as you come in to help load and unload and staff was friendly. Expensive, but well worth it for short-term storage.
CHRISTINE S | Overall ExperienceI lost everything
john c | Overall ExperienceHas a little smell of moth balls
tina l | First ImpressionsIt was unclear where I was to disable my alarm at. The panel in front was only for after hours access but it was not clearly marked. I asked the associate and he kindly directed me to the proper panel to disable my alarm.
Charles W | Online Move InLeaking unit destroyed summer very personal items that can't ever be replaced...
ADAM S | Overall ExperienceI actually never stored anything in my unit as my plans to move changed. But everytime I was there, all the staff were very kind to me. If I need storage in the future, I definitely will use this location. Let the staff know that I appreciated their kindness and consideration.
yvonne m | Overall ExperienceI received great help from Joe and Chris. They solved a problem I had with the U-haul across town who sent me confirmation of a unit outside when I had requested clearly that I needed a climate-controlled unit. I called back and was told they would clear it up when I arrived and would not get me a reservation for a cc unit then. Joe fixed this at his facility at the last minute. Ver grateful for such good service
Kathy S | First ImpressionsEverything was awesome
Bridgett M | Overall ExperienceStore bin to small but that's my fault
selma h | First ImpressionsNice place
Douglas C | First ImpressionsHad a little bit of a mix up but they fixxed the problem right away and i couldnt be happier !!
Dylan k | First ImpressionsI absolutely loved doing business here! The staff was always helpful and I loved the security of the facility as well as being able to pull into the garage to load and unload. I was a customer for a couple of years! would have said excellent but the last week of using the facility, there was a family living in one of the units. It made me feel very uneasy when getting into my unit. I understand with the laws it isn’t easy for U-Haul to remove them but there has to be something that can be done to make their customers not have to deal with things like this. Like I said, I loved doing business here and would use the facility again, even pay the higher rates than most places, but something has to be done to make your customers not feel uneasy when accessing their unit because of the homeless people living in a unit!
Jenny N | Overall ExperienceThis Uhaul facility is top notch. All the employees we have dealt with (and it's probably been all at one point or another). Amber- the Manager went above and beyond for us I broke my ankle and an appointment fell during the time we had the uhaul rental. Amber worked with us and she really didn't have to. Life happens. When you have good employees and Managers you get more recommendations! PS Mike the General manager is pretty awesome too.
Sarah M | Overall ExperienceChris Rogers was extremely pleasant and helpful with helping us decide exactly what size we needed for our things. I would definitely recommend him to anyone who wants help with storage solutions. Give that guy a raise!!😃🤗
Nancy O | First ImpressionsGood service and helpful staff
Erica L | Overall ExperienceI was looking for a outside unit and ordered online for a rate that I was looking for, the unit I wanted was not priced clearly
Luther A | Overall ExperienceA nice clean spacious modern building. The help is first class !
Donald K | First ImpressionsI cannot tell you how wonderfully the experience went with the people here at the Alton facility -- bright, pleasant, wonderful, courteous, knowledgeable -- where's my thesaurus to find more suitable expressions of how well things went?
MICHAEL S | First ImpressionsJ in Alton IL hands down best worker ever!
LATERRA M | First ImpressionsTruly was a perfect experience. Unit was clean. Easy in easy out. No complaints
Andrew S | Overall ExperienceJoe and his staff do a great job
RAYMOND J | First ImpressionsVery helpful staff and I was confident that my belongings were safe there. I highly recommend this storage facility!
Betsy M | Overall ExperienceA wonderful experience. R eally enjoyed the staff member with different hair colors. His customer service was excellent. He was always nice,helpful, courteous and pleasant.
walter r | First ImpressionsGreat people and company
janeal l | First ImpressionsGreat staff and great security. Would highly recommend this facility for storage and I will return to this facility if the need arises.
Linda S | Overall ExperienceClean , great customer service, good price will use again !!
breaunnia m | Overall ExperienceThe experience with this U haul facility was very good! No complaints!
Linda S | First ImpressionsGreat access. Really nice to be able to pull in out of the weather to load and unload.
Tom F | Overall ExperienceI had the. Storage unit for almost two years. The employees always let me know if I didn’t lock my unit correctly. They were so great when I had cleaned the unit out. I never saw any rodent drippings or bugs. I will definitely recommend them to everyone.
sandy b | Overall ExperienceThe is/was poor lighting in aisle where my unit was located (1600). I inquired about it and nothing was done, and the answer given was pretty flippant. The interactions with staff were condescending at times as if they didn’t want to be there or thought they were better than the renter.
ausukela p | Overall ExperienceThe automatic overhead lighting does not work in my unit's area. Safety cam be a potential issue after daylight hours end.
tammy h | First Impressionsexcellent facility and staff
darrell m | Overall ExperienceI’ve just moved my personal items so I feel in all honest that I can’t rate this storage unit at this time, but I will say that my experience with one of the workers in the Alton area U-Haul storage center was exceptionally pleasant, this young man was a breath of fresh air, I couldn’t have gotten better service from the manager himself, if I had to rate my experience just with him you’d have give stars for sure!
SHARMANE H | First ImpressionsJoey the manager at U-Haul in Alton Illinois on Homer Adams Parkway was especially helpful. As well as the rest of the staff was extremely friendly and helpful I would definitely recommend this facility to any of my friends or family.
Julie C | Overall ExperienceAll your staff were helpful,and friendly. Could not have gone better.
Randall M | First ImpressionsEveryone in the office was friendly and very helpful!
LISA M | Overall ExperienceI really liked how convenient it was. Everything was great
Terri R | Overall ExperienceThe fact that u haul don't take partial payment is inconvenient because people don't always have full payments and then the fees add up to where the person can't pay and then lose their things, which like me, wtw important, sentimental and valuable.
Natasha H | Overall ExperienceGreat place, friendly, management very understanding, and helpful
Christa C | Overall ExperienceEveryone was extremely helpful and accommodate me and my changing plans. I've never had s bad experience with UHaul!
Dylan A | First ImpressionsJay was very nice and friendly guy. He explain everything very clearly
felisa r | First ImpressionsEveryone at the facilities are working but same are inept at paying attention and being prepared. They want to I a good job but don’t realize you’re on a schedule and not wanting to fix mistakes and want service without mistakes! I always say,if I was as full of mistakes as you are I would’ve been fired lo Nguyen ago. It’s all in the dsetails, py attention to what customers want and need. I hate dealing with the mistakes over and over. It’s very time consuming
Peggy B | First ImpressionsGreat Customer Service, Friendly
Veronica H | First ImpressionsEverything was ok besides being informed more on my access options there's times I'd arrive before closing time and could not access my storage. No one informed me of having a key card for access past certain time limits.
konstance c | Overall ExperienceEverything was top notch. I will be using them in the future if I need to. Everything is clean and well maintained.
Deron G | Overall ExperienceMy storage unit was due on the 17th of every month I'm on Social Security I get paid on the 3rd the agent would not redo my payment date to the Third to avoid a late fee which I thought was inconsiderate for the customer convenience
Kenneth D | Overall ExperiencePlenty of sturdy working carts to use made the move into storage smooth and quick. Unit and facility is clean.
Sara H | Online Move InAwesome Manager!!!! Love Him!
TAMAREKA L | Overall ExperienceJoey and Jacoby were so nice and helpful! Thank you so much guys.!!!
Jordan D | First ImpressionsThe facility rates above others for a few reasons. 1. They have after 12:00 p.m. weekend hours. 2. The manager at this facility was very helpful, opposed to the person in Haslet, TX, during our roadside assistance need. Joseph actually worked on getting us help. I had to delay my arrival to Alton, IL from TX due to bad tires on your equipment. The first truck’s tires went flat luckily before we left the store. This meant getting another one and completing more paperwork - delay #1. Then about 1:50 hours outside of Alton, a tire on the auto transport lost treads. The repairman said the tires were too old. This produced a two hour wait on the side of the road. And, yet I was not offered any type of compensation for these avoidable incidents. Beside the possibility of a dangerous accident, I had to pay more to the movers due to extra time, missed my appointment with the realtor and had to find a place to stay.
Jessica J | First ImpressionsMy wife and I had multiple conversations amongst ourselves about how well ran the Alton uhaul facility is. So clean. Joe is terrific to work with. So pleasant. We will be renting 2 26 foot trucks as soon as we find a house. I look forward to working with Joe and uhaul again soon. Ed and Rhonda Burger Epbflyer@hotmail.com
EDWARD B | Overall ExperienceThanks Jacoby! You rock.
Christina Z | First ImpressionsI had a problem using the entry card, but the staff helped me with it. Overall, I am very impressed with the facility's cleanliness and security. I feel very comfortable leaving my possessions in storage there. I would definitely recommend this facility to others.
Betsy M | First ImpressionsThe young lady with te ponytail was very friendly and helpful.
Deron G | First ImpressionsJoe and his staff were always nice and helpful
RAYMOND J | Overall ExperienceJoe did an excellent job for me!
JANET B | First ImpressionsI like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be cold
Shana D | Overall ExperienceThe lady at the front desk who helped us was GREAT
Tom F | First ImpressionsMerry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️
SHARON H | First ImpressionsStaff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.
Alison W | Overall ExperienceThe Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.
Linda M | Overall ExperienceJoseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger
EDWARD B | First ImpressionsOver all everything was good
traci a | Overall ExperienceAmber was amazing!!
Kayley P | First ImpressionsVery accommodating and helpful!
Linda M | First ImpressionsChris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful
Joshua F | First ImpressionsBecky, the lady on duty was very helpful.
Jeffrey J | Overall ExperienceManager and employees are wonderful and helpful
Alison W | First ImpressionsJoey was very helpful and accommodating.
Rotisha T | Overall ExperienceWe registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.
Gaylene G | Online Move InThe staff was absolutely amazing! We needed to rent storage and trucks. They were so helpful when things didn’t go like they should with the truck return and super supportive when our 1st movers into the storage were a disaster. Every step of the way was great. I would definitely recommend this location. Amber was friendly, informative and always willing to go the extra for us. I think the other guy (tall, thin and fun) was awesome! We got lost finding our new storage unit that didn’t have numbers on it yet and he come over and walked us to it. Both were always great when we talked about our troubles with the movers.
Melanie A | Overall ExperienceEverything was great just wish the units were prorated so I could have gotten a partial refund I paid for the month but only used a couple weeks.
Celica K | Overall ExperienceJay was great to work with, very informative and polite!
Mary K | First ImpressionsThe on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.
Brad L | Online Move InAmber does a great job and made me feel very welcome!
miesius h | Overall ExperienceAmber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.
Jason S | First ImpressionsJoe was awesome! Thanks for all the help!
Melissa W | Overall ExperienceAwesome staff!
ryan f | Overall ExperienceI was very please except I was led to believe that the climate control was going to be cool in summer. I have things I stored with that in mind they may not be any good now. Other than that everything was great and staff was amazing.
cheryl r | Overall ExperienceThe store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....
Danielle M | First ImpressionsWe had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!
Ashley K | First ImpressionsSalesman was so nice. Gave great info. I love yr system.
Nichole S | First ImpressionsClean. Great directions on finding units. Equipment to help load unit
Angela M | Online Move InStorage easy to use and clean the climate controlled area is outstanding
Alice S | First ImpressionsThe woman that helped us was very patient and friendly!
Shirron I | First ImpressionsSuper clean facility, well lit in the climate controlled building. Loved having the carts to use for move in as well as the option to unload under cover. People were extremely friendly, helpful and patient. Overall this is an outstanding facility and this UHaul facility was generally better than the Lifestorage unit I had previously rented in MO for a number of reasons.
Robyn B | First ImpressionsAmber and Becki were amazing helping us with all our questions. Thanks again!!
Jason K | First ImpressionsEverything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.
Michael K | Overall ExperienceFirst Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.
Coleman S | Overall ExperienceYour people were helpful, knowledgeable and friendly. Damien in particular.
Coleman S | First ImpressionsEveryone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.
GORDON b | Overall ExperienceThis was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton
THEO O | First ImpressionsA shout out to Amber & Becky for a job well done! They couldn’t have made it any easier.
Wesley L | Overall ExperienceDamian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It’s so nice in this time of total automation to actually get personal attention.
Jalayne L | First ImpressionsAmber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!
Joel E | First ImpressionsThe unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.
kenneth k | First ImpressionsWe will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!
Randy C | First ImpressionsI was really satisfied with my experience.
Remonia W | First ImpressionsThe staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.
rebecca d | Overall ExperienceNo one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don’t think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.
Cody S | First ImpressionsN/A
STEVEN K | First ImpressionsI only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!
Jane K | Overall ExperienceStaff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.
Sharmane H | First ImpressionsExcellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.
Ruben G | First ImpressionsGreat job, keep up the great work.
Richard P | Overall ExperienceKeep up the good work.
Richard P | First ImpressionsMy access card did not work
Sharon S | Overall ExperienceVery good service. Good security. Very very clean. Staff and manager very helpful. Very good service.
linda P | First ImpressionsMarqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!
Carla H | First ImpressionsThe people are really nice and they take really good care of you and what you need.
Raven T | First ImpressionsI understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.
Ian H | First ImpressionsNot very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn’t in any sort of rush.
nicole j | First ImpressionsThe carts are great. I wish I had them to help with the loading at home.
Elizabeth J | First ImpressionsThe team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.
Charles W | First Impressions