Customer Reviews for U-Haul Moving & Storage of Alsip

5,987 reviews

11855 S Cicero Ave   Alsip, IL 60803

(708) 389-4021

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 389-4021

11855 S Cicero Ave
Alsip, IL 60803

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ihsan Yasin 
Rating:
4.0

Customer did not leave a comment.

Johnny Younger 
Rating:
5.0

✌🏼

John Gonzalez Charon 
Rating:
4.0

Customer did not leave a comment.

Nick OConnor 
Rating:
5.0

Customer did not leave a comment.

Heather Linehan  |  First Impressions 
Rating:
5.0

The customer service was great, friendly and informative. The pricing was the best compared to other pod services. U-Haul continued to send updated emails through the whole drop off and delivery process all the way to Florida. Everything was on time and professional. Thanks for an easy process

Connie Treantafeles 
Rating:
5.0

Nothing all were so nice and professional I’ll use them again

charles long 
Rating:
5.0

Customer did not leave a comment.

Kasim phillips 
Rating:
4.0

ALWAY VERY HELPFUL GROUP OF PEOPLE WORKING AT THIS LOCATION. HIGHLY RECOMMEND.

RAY PALMER 
Rating:
5.0

Jazmine was great in helping

Chris Bonomo 
Rating:
5.0

Customer did not leave a comment.

Martin Cardenas 
Rating:
5.0

Customer did not leave a comment.

DAVID WASILOWSKI 
Rating:
4.0

Truck had considerable vibration and git braking abs error lights during trip. Better truck maintenance!!

David Harke 
Rating:
4.0

Customer did not leave a comment.

David Washington 
Rating:
5.0

Montell and Company are topnotch. An asset to Uhaul.

clarence miller 
Rating:
5.0

The customer service was great.

Anita Blanks 
Rating:
5.0

Customer did not leave a comment.

tim nelson 
Rating:
5.0

Everything was great

KENYATTE CARTER 
Rating:
5.0

Customer did not leave a comment.

JAMES JONES 
Rating:
5.0

Customer did not leave a comment.

Robert Cooper 
Rating:
1.0

Check equipment out first

demetrius banks 
Rating:
5.0

Customer did not leave a comment.

Bianca Dorsey 
Rating:
5.0

Jasmine was the best.

Peter Swenson 
Rating:
4.0

Customer did not leave a comment.

john Esposito 
Rating:
3.0

Tons of hidden fees

Kim Adamson 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

Steven Landa 
Rating:
5.0

Great customer service storage and rental was nice & clean & Latonia (new black girl I think that’s her name? ) she did a great job as well.

Calandra Robinson  |  Overall Experience 
Rating:
4.0

No light on dashboard keep wiggling while driving.

NEMO SALUDARES MANALIGOD 
Rating:
5.0

Great customer service. Professional and very smooth. I’m sure I’ll be using your services again.

James Pfister 
Rating:
5.0

The staff at the Alsip location are AWESOME!!! The young lady, (I believe her name was Jasmine) & the young lady that helped me once we were done displayed exemplary service!! All were pleasant, definitely appreciated the great customer service! There’s nothing to improve…

Cynthia Thomas 
Rating:
4.0

Beat uhaul in the southwest suburbs,. Nice staff and gigantic outdoor yard for easy parking of equipment.

HUGO GARCIA 
Rating:
5.0

Very friendly staff

Haytham Mohammad 
Rating:
3.0

Ensure that reserved vehicles are in working order and ready for pick up. Have more than one staff member available so that someone is available to walk the customer to the rented vehicle

Christina Viernum 
Rating:
5.0

Customer did not leave a comment.

jennifer bryant 
Rating:
5.0

Customer did not leave a comment.

moin eleyan 
Rating:
1.0

Charged me extra for fuel after I put in more than it had prior to rental

Clarence Hill 
Rating:
5.0

Customer did not leave a comment.

Fathi Bustami 
Rating:
4.0

Customer did not leave a comment.

GILBERTO OLIVA 
Rating:
5.0

Customer did not leave a comment.

TARIQ RADI 
Rating:
3.0

I was charges $5 for moving blankets I didn't rent or use but were already in the back of the truck at pickup in what looked to be a locked bag that was not unlocked at drop off.

HERIBERTO REYES 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH STACHLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakiya Moran 
Rating:
4.0

Customer did not leave a comment.

Shirlon Granger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHONDA HAYWOOD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS CORONA 
Rating:
4.0

THE GENTLEMAN WHO CHECKED ME IN WAS VERY HELPFUL. U-HAUL SHOULD BE PROUD TO HAVE AN EMPLOYEE LIKE THIS MAN REPRESENTING THEM.

RAY PALMER 
Rating:
5.0

The representative that took care of me was excellent jasmine very nice and very polite will come back to uhaul at this location 👍 rate it 10 ********** stars

Fathi Bustami 
Rating:
5.0

Customer did not leave a comment.

ANTHONY THOMAS 
Rating:
5.0

Customer did not leave a comment.

david blacher 
Rating:
5.0

No tell was great, I booked at the wrong place and he took care of the cancellation at the other U-Haul and accommodated me with a cargo trailer from his store. Explained the trailer and got me on my way. Returning was just as easy, out in 10 minutes.

Samuel SENERCHIA 
Rating:
5.0

Clarence and Montell were amazing. wonderful help and went above and beyond. great guys.

bill kempf 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BOSTON  |  Overall Experience 
Rating:
3.0

My container sat at the facility and was not logged in to ship, so my Ubox was a week late. I was inconvenince and had to spend money on titems/hings that I already had in the Ubox. This shippment costed me time and extra money that I was not prepared for. My Ubox was loaded at the facility and there wasn't prpper /adequate space to load the box. Staff commincation skills were poor and not up to par, the manager was difficault to deal with at times.

Verneice Hanserd 
Rating:
3.0

Customer did not leave a comment.

Edward Oller 
Rating:
5.0

Great

Anah Harris 
Rating:
5.0

The location and staff and even your on-call staff all amazing. Your online/App is absolutely TRASH.

LAUREN KEHLEHER 
Rating:
5.0

You're my 'go to'

Jeff Moore 
Rating:
5.0

Customer did not leave a comment.

JOE HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD DUBOSE  |  Overall Experience 
Rating:
5.0

Manager Wade was awesomely super helpful!!

JANEIRO ANDRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Lefers 
Rating:
5.0

Customer did not leave a comment.

Richard Pocius 
Rating:
5.0

Great friendly staff

Leo Rohan 
Rating:
5.0

Everything was so easy and customer service was great! Thank you

Patrick Platt 
Rating:
5.0

The staff is great, they get you in and out, and they’re very friendly.

Kiara Dixon 
Rating:
5.0

Everything went great. Monte J. and Montell S. took care of me and they were friendly and very knowledgeable. I will definitely use this location again.

Thomas Marx 
Rating:
5.0

The staff were extremely pleasant and helpful when I picked up dropped off especially Lunye

Danielle Myers 
Rating:
4.0

I was in need of an enclosed storage for my vehicle. Unfortunately, U-haul doesn't provide that service.

DENISE IRVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Terry Mullins 
Rating:
5.0

Clarence was my primary contact and installer. He does excellent customer service/follow up and though I have not towed anything yet, the installation looks great with not so much as a fingerprint on the car. Excellent job. Everyone else in the office was quite kind and courteous also. John Byrnes

john byrnes 
Rating:
4.0

If it is always like this; just keep it up. All staff was friendly and courteous

Daniel McLaughlin 
Rating:
4.0

Customer did not leave a comment.

james jahn 
Rating:
5.0

Great customer service

Darlene LovettBey 
Rating:
3.0

The associate at the desk should be able to explain things to the customer.

martrell reed 
Rating:
5.0

Great staff all around.

nolberto silva 
Rating:
5.0

Absolutely nothing! Everything was very professional and the employees was very professional and patient!!! A strong 10/10 is what I give this location

Alesia Hill 
Rating:
5.0

Everyone and everything was fantastic.

Thomas Marx 
Rating:
3.0

Customer did not leave a comment.

Steven Mckinney 
Rating:
5.0

The entire staff was Awesome the manager Montell has done a splendid job .I love this location .Clarence another awesome worker was exceptional.The best ever.

JANIE LENOIR 
Rating:
2.0

It's winter get some good window scrapers/ brushes- you know with the extended arms. Stop nickel and dimming- it makes people not want your service. Make your information makes sense. Putting “MI” in the sign off should be changes to the actual sentence /words “miles to use for the day.” Fill gauge makes no sense when your trying to fill the tank. Needless to say I'm glad this was the first and last time I will use this service. Cheers

Stefan Jaskot 
Rating:
5.0

Customer did not leave a comment.

TONY PRESTA  |  Overall Experience 
Rating:
5.0

I’ve been coming to this U-Haul for years now and I’ve always been treated great and the experience is always easy and friendly. I will keep coming back to this location for storage or truck rentals in the future and always recommend this place to friends and family. Definitely two thumbs up 👍 👍

mike zurella 
Rating:
5.0

Customer did not leave a comment.

Shadi Sweileh 
Rating:
3.0

Customer did not leave a comment.

NEREIDA CARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROLAND 
Rating:
4.0

Customer did not leave a comment.

Darlene LovettBey 
Rating:
5.0

The employees at this location were extreamly polite and friendly, especially Montell Smith who went above and beyond and made me feel like family, even though I only talked with him via the phone. As for the front desk, Jazmine and Marte were fast and humorous making the pain of moving my deceased grandfather's possessions fade away while at U-hual in Alsip. I will highly recommend the three of them as well as the Alsip location to my friends, family and colleagues as it was the best experience I have had with a rental company. Thanks again.

CULLEN OREILLY 
Rating:
3.0

Customer did not leave a comment.

Kelly Rouser 
Rating:
5.0

Customer did not leave a comment.

LESLIE HAYMON  |  Overall Experience 
Rating:
4.0

Everything was great, but that one Caucasian young girl who attitude was terrible who sits at that front desk. Customer service was awful

LATOYA THOMAS  |  Overall Experience 
Rating:
5.0

No washer fluid for the windshield and it was extremely expensive. I could have had my items shipped freight for 1/4 of the cost

Jeff Steeve 
Rating:
5.0

Martell Smith is fast and efficient. Martell Smith has excellent communication skills. Martell Smith knows all the products, services, and sells , prompts sales is great. Exactly what I need. Thank you for having a good team and team leader at your Al sip illinois store.

Amy Biel 
Rating:
4.0

Lower cost customer better deal

JEROME MORRIS 
Rating:
3.0

When it snows and the customer needs help please help

Contesa Barrett 
Rating:
5.0

Customer did not leave a comment.

Edward Hollinger 
Rating:
5.0

The owner and staff were great ! Marte was my check in agent , he was excellent! Kind personable and patient . Great quick clean location

Kiara Porter 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS HOGSETT  |  First Impressions 
Rating:
4.0

Be better organized

Cheryle Arciuolo 
Rating:
5.0

The young woman who I worked with was excellent

Mike Lyman 
Rating:
4.0

Customer Service reps were all great. The vehicle did have one headlight out and I was driving a dusk the first day.

james kochanny 
Rating:
5.0

Customer did not leave a comment.

Serena Mertl 
Rating:
4.0

N/A

Daniel McKeown 
Rating:
4.0

Customer did not leave a comment.

damon beard 
Rating:
5.0

Customer did not leave a comment.

joseph piszro 
Rating:
5.0

Outstanding management amend customer service

TERRA SINKEVICIUS  |  Overall Experience 
Rating:
5.0

Montell is an amazing manager and all the staff under him are outstanding. Best experience I’ve ever had in storage

terra sinkevicius  |  Overall Experience 
Rating:
2.0

The truck was filthy and my cough and household items were dirty because of the condition of the truck.

AMELIA EALY 
Rating:
1.0

I had the general manger yell at for two minutes curing at me.

CASSANDRE JUSTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kenney 
Rating:
5.0

Customer did not leave a comment.

Terrence Tyma 
Rating:
5.0

Customer did not leave a comment.

benetta anderson  |  First Impressions 
Rating:
3.0

I am recommending U-Haul storage facility because they have kept my goods for one year while I have failed to pay the bills because I got sick and not working to manage my storage bills. So I don't know what they are going to do with my stuff.

Freda Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Cosgrove 
Rating:
5.0

Keep up the great service. Everyone was very professional and friendly.

Thomas Marx 
Rating:
5.0

No need for improvement. The staff were really great; and deserve a pay raise. ✊🏼

Frank Barbaric 
Rating:
5.0

Customer did not leave a comment.

Paul Case 
Rating:
1.0

Better knowledgeable staff and tracing and tracking of containers

Vernell Mcdonald 
Rating:
4.0

Customer did not leave a comment.

Sharinay Barnes  |  Overall Experience 
Rating:
5.0

Thank you Montell Smith and staff for professionalism and kindness

ANDRIA SMITH  |  Overall Experience 
Rating:
5.0

I have this storage space 2016 without incident. The facility is always clean and secure.

COLLEEN HAMILTON  |  Overall Experience 
Rating:
5.0

Sigh. The price went up much higher than inflation. It became too expensive. The loading dock and rolling carts were very handy.

LOIS JACOB  |  Overall Experience 
Rating:
5.0

Montell and his team are efficient and extremely helpful

AARON JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTIN HOGAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michellae Wellington  |  Online Move In 
Rating:
5.0

I am so incredibly thankful to the UHaul on 118th Cicero I’m Alsip. Great group of people!!!

Josphine McClendon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Gonzalez Charon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie marrin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Pedraza  |  Overall Experience 
Rating:
5.0

Keep Up what y’all are doin

JORGE SANTOYO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Garrison  |  Overall Experience 
Rating:
4.0

I had a good experience with Alsip Uhaul; They were very nice and helpful. If I need to use a storage place again, I would use this facility.

MARILYN SULLIVAN  |  Overall Experience 
Rating:
5.0

Montel, the manager at Cicero location help me out a lot. Highly recommended very great staff.

Ralph Stevens  |  First Impressions 
Rating:
5.0

Come Down On Them Prices It Would Be Helpful To Seniors On A Fixed Income Rates Are To High . I’m Sorry Just Begining Honest Whather Yall Care Or Not.❤️

Patricia Kinnard  |  Overall Experience 
Rating:
5.0

People are very nice and informative there in Alsip Illinois. I was coming from another storage place but felt very comfortable here. Have you call call

kimberly rizzo  |  Online Move In 
Rating:
5.0

Montell is great.

Ebony Mcgee  |  Overall Experience 
Rating:
5.0

Everything was great

KEITH RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Betts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Scott  |  Overall Experience 
Rating:
3.0

Overall the experience was straight-forward and pleasant. However I don't think the cost is worth it. Availability and accessibility was fine but some of the lights were burnt out and there's pigeon nests everywhere non-stop pooping all over the cars. Can't say I was fooled or misled, but for $150 a month, I was hoping for a slightly better value and protection. I had to go buy a car cover just to stop all the crap and muck from getting all over so at that point, i might as well have just left it on the driveway tarped. Knock $50 or so off and itd be an ok value.

MATTHEW KACZOROWSKI  |  Overall Experience 
Rating:
5.0

My things were in storage for 3 years(Covid) and everything was clean and maintained very well. Everyone was so nice and helpful.

Kimberly Berry-Oliver  |  Overall Experience 
Rating:
5.0

All was well.

LEONARD DAVIDSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANTIAGO QUEVEDO-MARTINEZ  |  Overall Experience 
Rating:
5.0

The whole crew is amazing and very friendly

KEITH RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Ryan  |  Overall Experience 
Rating:
4.0

I would give it five stars if the elevator hadn't stopped working for multiple day, trapping my children on the first day.

Robinette Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tequila Williams  |  First Impressions 
Rating:
5.0

The elevator was not working the past 2 days. Unfortunately the 2nd day was move out day and we had to carry everything down the stairs. Luckily we were on the 2nd floor and not on the 4th.

Donald Nelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene Shipanik  |  Overall Experience 
Rating:
5.0

They will vary accommodating and helpful.

BRANDON DEWALT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

norma slater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenore leflore  |  Overall Experience 
Rating:
4.0

Staff was courteous and helpful.

Dennis Horn  |  Overall Experience 
Rating:
5.0

Service was awesome!

CARLOYN SWANIGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA LUCAS  |  Overall Experience 
Rating:
2.0

I used the outdoor lot to store my RV for 2 months. There were weeds overgrown everywhere, I had 2 couch cushions and a stack of rotting particle board waiting for me that no one cleaned up. When I arrived there was a Uhaul truck parked right by the entrance and I waited about 45 minutes after asking for it to he moved so I had clearance to safetly enter the facility. After waiting i was told that no one at work had the appropriate license to move the truck. Thankfully I was able to barely squeeze in without damaging anything. Overall bad experience.

grant Morman  |  Overall Experience 
Rating:
5.0

Valerie was very kind and polite. She was super helpful and took pride in maintaining the facility.

Martin greene  |  Overall Experience 
Rating:
5.0

I used the facility in Alsip for several years. The staff was always helpful, the facility was always clean and secure and services were available whenever I needed. I would gladly recommend this facility to anyone.

WARREN EMANUEL LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SIMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SIMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norma slater  |  Online Move In 
Rating:
3.0

It’s very difficult to get in touch with the Alsip office directly. You are sent to a programmed message board, put on hold, or get a call back. I recd a call back and while speaking, was disconnected, the service person never called back, and I had to go through the process again. It took me 3 x’s, and never got to an Alsip manager. It was very frustrating and a waste of time. They never did resolve the reason I called. Prices on storage keep going up, if you store for any length of time, it becomes costly. I don’t think it’s necessary, and no reason is given for the increase.

NANCY BALOGH  |  First Impressions 
Rating:
4.0

The only reason why I ended my relationship is because the cost was getting expensive. The rate increased 3 times in 2 yrs and for what I was storing m, the cost wasn’t worth it.

Felicia Wharton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Harris  |  Overall Experience 
Rating:
4.0

I would like some gravel under my rug so that when it rains my rig won’t be covered in dirt from the backsplash but otherwise the move in was seamless. I like the clicker for the fence.

ruby okosi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENYA MAYFIELD  |  First Impressions 
Rating:
5.0

I LOVE this facility. I usually come in frazzled needing storage and/or truck or trailer and the staff is wonderful!!! I had an issue and I had to text the facility manager and he contacted me immediately. It is always a great experience.

DAWN NOWAK  |  First Impressions 
Rating:
5.0

Montell demonstrated professionalism and willingness to assist.

ANTHONY GRIJALVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy popovits  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter Ptaszkowski  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda Manasra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONIE REESE  |  Overall Experience 
Rating:
1.0

The area I had my vehicle was always with overgrown grass and weeds and a vehicle that was not supposed to be there.

jaine flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINETTA TOLLIVER  |  Overall Experience 
Rating:
5.0

Very nice and clean storage unit! Montell the Manager was very nice and very professional and have great customer service skills! The whole staff was very nice! I would highly recommend this place for your storage needs. I’ll give them 5 stars! ⭐️

Michele Murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL SCHULLER  |  Overall Experience 
Rating:
5.0

Hi all I can say is WOW the new manager Montel was so courteous and customer friendly. He really makes the atmosphere there awesome. I will tell everyone to go there to rent and store because of Montel the Manager and his awesome staff he leads. They have all your needs and can answer any questions you may have just outstanding service!!!

Renee Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

najah shabazz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY SIMPSON  |  Overall Experience 
Rating:
2.0

I had a lot of respect at first for the new manager Montell Smith until he switched up our original plan which was for my family to stay at uhaul and pay the balance down because we been at uhaul for many years and did feel comfortable enough that we did not want to leave but was forced to leave because the account was past due. However i do appreciate the fact he allowed us to pick up the rest of our things after him and his staff went thru our storage and some valuable items came up missing which should be replaced by your facility sense the staff are the only ones that have access to the unit sense uhaul are the only ones that had access to the facility. I think he does not do well with management and some of the staff there are immature and lack the ability to work well with customers and lack professionalism. I would not rent with this facility ever again. Thank you

BESSZINA SANDERS  |  Overall Experience 
Rating:
3.0

Black guy with glasses don't know anything about his job need to be retrained asap or need to be let go

DOMINIQUE NORTHINGTON  |  Overall Experience 
Rating:
5.0

The staff at the Alsip location are phenomenal! Helpful and friendly. The facility is immaculate. Very happy with my decision to place my belongings here.

JACQUELINE HAZEL-PAYTES  |  First Impressions 
Rating:
5.0

The building was always free of debris and well lit.

RACHEL WALSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nilda talbot  |  Overall Experience 
Rating:
5.0

Your manager Is excellent and very professional

BOBBY SIMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelo Batiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharinay Barnes  |  First Impressions 
Rating:
4.0

First time ever having to use a storage facility and was please with it

Cleo Lamar  |  Overall Experience 
Rating:
4.0

Brianna Gaddis is awesome !!! such a sweet girl and very helpful she has the patience of a saint cause I never did this before !!! She knows her stuff she deserves a raise!!! Jimmy Redmond was training at the same time when I was there very nice and polite and helpful too it was a pleasure to deal with them both made it a lot easier for me no stress !!!

Joanna bepis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LUKASZ FELIKS  |  Overall Experience 
Rating:
5.0

Thanks for the great accommodation and the friendly and efficient service. Alesia 👍🏾

ALESIA LYLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Haubrock  |  Overall Experience 
Rating:
5.0

Great customer service and support it was very easy to get what I need and very easy to return vehicle and to move out my storage this place is amazing I give you guys 1k stars if I could I really appreciate the entire team

Taniquia Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith dorsey  |  Overall Experience 
Rating:
4.0

Staff was nice, friendly, and helpful very good experience.

BENJAMIN GONZALEZ  |  First Impressions 
Rating:
5.0

Helpful staff.

steven johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMOY FORTINBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kowal  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alisha sargent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Jones  |  First Impressions 
Rating:
5.0

Just great

dorma lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maryann colander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Moss  |  Overall Experience 
Rating:
5.0

They noticed I had not locked my unit properly one time, and they secured the unit and called me. They were very helpful, and I am glad they look out for customers like that.

Paul Dichtel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Hill  |  First Impressions 
Rating:
5.0

Good

Arturo Arenas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Greene-Hughes  |  Overall Experience 
Rating:
5.0

Facility was well kept during my rental

Ronnie Watson  |  Overall Experience 
Rating:
5.0

Staff and facilities were very organized and well kept

Cleo Lamar  |  Online Move In 
Rating:
5.0

The entire crew was awesome. I would hire them myself. From the beginning till the end..Everyone was patient with us and helpful. Thank you all!

LACHELLE IRBY-BLAIR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA FLOYD  |  Overall Experience 
Rating:
5.0

All the help was so excellent for this stressful college move. All the employees extremely helpful and patient. Everything ran so smoothly. Will be back again soon! Thank you.

LISA MEDINA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

colleen costello  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WANDA BOOKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELDON WILLIAMS  |  First Impressions 
Rating:
4.0

The access alarm system is too loud. Could cause hearing loss. Turning the loudness down 50% wouldn't hinder it's security effectiveness.

Reed REHORST  |  Overall Experience 
Rating:
5.0

Although I wasn't planning to be there for three months, it was convenient and reasonable.

Ben Samuel  |  Overall Experience 
Rating:
5.0

The person that helped me was friendly, courteous, patient, and helpful. I appreciated her professionalism and it was a great experience. She helped me with my vehicle pickup. Will definitely be a return customer because of the great service. Thank you.

LISA MEDINA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

colleen costello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD CLAUDE GARRISON  |  Overall Experience 
Rating:
5.0

Lady was patient and great personality.

LACHELLE IRBY-BLAIR  |  First Impressions 
Rating:
5.0

Everyone was helpful ,the entire crew

LACHELLE IRBY-BLAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashidi Baruti  |  First Impressions 
Rating:
2.0

Not happy that I am charged 2 dollars for returning the rental after hours when your portal and phone support are not working properly. I will dispute those charges

BASHIR HAJISSA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

torrance Jones  |  Overall Experience 
Rating:
5.0

The staff very friendly and helpful. I am happy that I am with Uhaul storage.

germaine jeudy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena williams  |  First Impressions 
Rating:
3.0

The young lady that was responsible for cleaning the U-Haul trucks was rude and confrontational

chanita britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillie calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLIY ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise r coleman  |  Overall Experience 
Rating:
5.0

The only problem is the access door sticks when trying to open

Steven Klinsky  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tysherry Cade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Hodges  |  Overall Experience 
Rating:
5.0

I had a situation that day and the staff were more than helpful to assist us also the flexibility of me getting things taken care of was amazing and thank you because I was reimbursed because I could not actually use the unit thank you again for making things easier

Anita Carter  |  Overall Experience 
Rating:
5.0

Staff was friendly and competent.

DELORES MC CLAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Doss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda kay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Yracheta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonia kizer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL WALSH  |  Online Move In 
Rating:
3.0

Rates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127

Torrey Wilhau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLEMMON RODGERS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kendra Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy barrett  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities! Thank you!

Nicole West  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yancy brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janette Contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda kay  |  First Impressions 
Rating:
5.0

I love u-Haul this is my first time took advantage proud of you guys

Homayoun Watan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aisat Oladokun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie Weathersby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Gordon  |  Overall Experience 
Rating:
5.0

very friendly and helpful staff, great facility and your manager Diana was a pleasure to work with

LEE GARTON  |  First Impressions 
Rating:
3.0

Thought it was run down muddy and over priced.

Randy Jankowski  |  Overall Experience 
Rating:
4.0

It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.

PAWEL SUDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tocarra Stoufer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELISHA GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aisat Oladokun  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

matt meany  |  Overall Experience 
Rating:
5.0

This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!

August Campbell  |  Overall Experience 
Rating:
5.0

I don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!

Anthony Grijalva  |  First Impressions 
Rating:
5.0

Well kept, very friendly staff with bedside manners love ed it

DEBRA COLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carina Santiago  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheryl Elliott  |  First Impressions 
Rating:
5.0

I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!

Sarah Armwood-Moses  |  Overall Experience 
Rating:
5.0

The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, Alesia

ALESIA LYLES  |  First Impressions 
Rating:
5.0

However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.

Angela Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Kenny  |  First Impressions 
Rating:
5.0

Customer service was amazing

Markuiest cowans  |  Overall Experience 
Rating:
4.0

I’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.

TIFFANY PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura McShane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Harrington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHENYA HAWKINS  |  First Impressions 
Rating:
5.0

THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.

TIMOTHY COVERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Dantone  |  Overall Experience 
Rating:
5.0

A very pleasing experience from start to finish. Great customer service.

Shirley Doty-Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peggy barrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deveonte McDaniel  |  Overall Experience 
Rating:
5.0

The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!

Brandon Pumphrey  |  Overall Experience 
Rating:
5.0

Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.

TIMOTHY COVERICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese Gremley  |  First Impressions 
Rating:
5.0

Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.

Nicole rallings  |  Overall Experience 
Rating:
4.0

It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger

Andrew Arrowood  |  Online Move In 
Rating:
5.0

Great.

David Brochu  |  Overall Experience 
Rating:
4.0

I’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!

HEATHER LINEHAN  |  First Impressions 
Rating:
5.0

Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.

Kenneth VACLAVIK  |  First Impressions 
Rating:
5.0

Staff was awesome and got everything completed in a timely fashion

Brandon Pumphrey  |  First Impressions 
Rating:
5.0

The cashier was very friendly and very understanding

August Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leticia Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna McCue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM SAWYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Garlinski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE DENNIS  |  Overall Experience 
Rating:
4.0

Everything was great and the process was smooth

Keisha Malone  |  First Impressions 
Rating:
5.0

We had a great experience renting from this facility for over 2 years.

Jennifer Luzzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Watson  |  First Impressions 
Rating:
5.0

The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !

GABRIEL MARTINEZ-VASQUEZ  |  Overall Experience 
Rating:
5.0

Friendly courteous helpful staff from beginning to end

Lawrence Carmody  |  Overall Experience 
Rating:
5.0

Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.

SCENECIA CURTIS   |  First Impressions 
Rating:
5.0

It’s was a great experience

GREGGORY MUHAMMAD  |  Overall Experience 
Rating:
5.0

Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.

WANDA BOOKER  |  First Impressions 
Rating:
5.0

Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.

Ann Wirtz  |  Online Move In 
Rating:
5.0

Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.

Ann Wirtz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher Moss  |  First Impressions 
Rating:
5.0

I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia

telesia jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEREIDA CARR  |  First Impressions 
Rating:
5.0

Awesome customer service

Alicia torres  |  Overall Experience 
Rating:
5.0

Perfect professional and efficent

KAREN COMPTON  |  First Impressions 
Rating:
1.0

I found a bed bug on my furniture!

Deniqua Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN CAGALA  |  Overall Experience 
Rating:
5.0

I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s

ROBERT COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia koroma  |  Overall Experience 
Rating:
1.0

Got my things stolen

MOHAMMED KHATIB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIEYANNA JONES  |  Overall Experience 
Rating:
4.0

I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.

Bryant Rivera  |  First Impressions 
Rating:
5.0

Splendid service.

Asia Harvey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Antraniqua Dilworth  |  First Impressions 
Rating:
5.0

Great people to work with they really try and help. I had two rooms would definitely use again

Jack Kennedy  |  Overall Experience 
Rating:
5.0

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

Vernie Lulich  |  Overall Experience 
Rating:
5.0

Very professional, helpful, and caring .

WILLIAM DOWNING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua RAYBORN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted Slager  |  Overall Experience 
Rating:
4.0

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

William Summerfelt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vaketa Cary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Kennedy  |  First Impressions 
Rating:
5.0

I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!

Carlene Zwier  |  First Impressions 
Rating:
5.0

Everything was great. The staff at the actual site was too nosy for me though.

Tammara Wofford  |  Overall Experience 
Rating:
5.0

Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.

Julie Lonngren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammara Thrower  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Kozlowski  |  First Impressions 
Rating:
5.0

Great staff. Very Helpful hard working staff.

Gene Hoffmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Beloch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Bluitt  |  Overall Experience 
Rating:
3.0

The staff is friendly and helpful. I found mouse droppings in my storage unit.

Theresa Williams  |  Overall Experience 
Rating:
4.0

I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!

TANYA TAYLOR  |  Overall Experience 
Rating:
5.0

Overall a great experience, I've always used uhaul for my needs and will continue to

KYLE FORSYTH  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Aron Calhoun  |  Overall Experience 
Rating:
5.0

I love this storage facility it is nice and clean and secured thumbs up to all staff

DARNESHA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mukosey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN MCCOY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Smyth  |  Overall Experience 
Rating:
1.0

The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.

Robert Gordon  |  First Impressions 
Rating:
5.0

The facility was clean, well lit and the staff was always friendly and professional when I called or went in

latonya cunningham  |  Overall Experience 
Rating:
5.0

Clean, secure facility with a friendly, professional staff

Shawn Wallace  |  Overall Experience 
Rating:
2.0

The workers are morons

cristina mingledolph  |  Overall Experience 
Rating:
5.0

Great

patsy beasley  |  Overall Experience 
Rating:
5.0

I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck

Brian Mizzi  |  Overall Experience 
Rating:
5.0

At the end no one could give me access

katasha chaney  |  Overall Experience 
Rating:
5.0

I was please with Uhaul service staff was nice!

ROSALYN SIMMONS  |  Overall Experience 
Rating:
5.0

Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.

Anita Nelson  |  First Impressions 
Rating:
4.0

Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....

THERESA VALENTINE  |  Overall Experience 
Rating:
5.0

Great service, helpful !!!

THERESA VALENTINE  |  First Impressions 
Rating:
5.0

Very pleasant experience.

Marcus Burnett  |  First Impressions 
Rating:
5.0

Excellent service

Raul Fernandez  |  First Impressions 
Rating:
5.0

Fast and friendly service.

gerald clark  |  First Impressions 
Rating:
5.0

Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

taso malamis  |  Overall Experience 
Rating:
3.0

The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Kelvin Lyles  |  First Impressions 
Rating:
5.0

Helpful and knowledgeable about the Storage Facility.

Isaac Roberson  |  First Impressions 
Rating:
4.0

.

Lisa Kozlowski  |  Overall Experience 
Rating:
5.0

Tiffany was professional and efficient in the delivery of the Uhaul containers

Brian Walsh  |  Overall Experience 
Rating:
4.0

.

Richard Shouse  |  Overall Experience 
Rating:
5.0

Very Nice location. Excellent staff. Highly recommend.

cristy merced  |  First Impressions 
Rating:
4.0

Kool staff

Terrance murphy  |  Overall Experience 
Rating:
5.0

I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

Tim nolan  |  Overall Experience 
Rating:
5.0

Very good facility, well staffed

maureen dalzell  |  Overall Experience 
Rating:
1.0

Way over priced for unit!!! I didn't get prorated after closing down my unit.

Vanessa Svec  |  Overall Experience 
Rating:
4.0

The staff was very helpful

Joann Potsic  |  Overall Experience 
Rating:
3.0

My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

amy Avalos  |  Overall Experience 
Rating:
1.0

Not worth entering a statement.

Brian Dvorak  |  Overall Experience 
Rating:
1.0

I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

Adrian Wetzel  |  Reservation 
Rating:
5.0

The guy at the front desk was courtius he help me with a positive nice attitude

salvador salgado  |  Reservation 
Rating:
2.0

Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

thom ALCAZAR  |  Overall Experience 
Rating:
5.0

Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

Michael P Coleman  |  Overall Experience 
Rating:
5.0

I have no other comments.

Russell Johnson  |  Overall Experience 
Rating:
1.0

The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

Ben Waldvogel  |  Overall Experience 
Rating:
5.0

The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

Priya Sunkara  |  Overall Experience 
Rating:
5.0

yes

sharon keila  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top