Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hitch is causing a vibration sound when car is idling.
Justus D
Rating:
3.0
After i was hooked up to a tandem axle trailer, the employee told me that I was good to go. I decided to do my own circle check on the trailer and fount a tire that was completely flat. Thank god there was one other trailer there that I could take. I asked him if the insurance that i purchased would transfer, and if we needed to change the paperwork to reflect the trailer change. He said "No, you're good". I feel like that wasn't the case. Anyways... I took the trailer without new paperwork.
Brett G
Rating:
5.0
Customer did not leave a comment.
XUEYUAN X
Rating:
4.0
Customer did not leave a comment.
Jason M
Rating:
5.0
Customer did not leave a comment.
Aaron F
Rating:
5.0
Checked in online and it was quick in and quick out …. On checkout they greeted me at the car, unhooked the trailer, emailed my receipt on the spot and off I went … easiest check in and out ever !!
karen h
Rating:
5.0
Customer did not leave a comment.
David A
Rating:
3.0
I didn't have a very pleasant interaction with the gentleman who served us from the start and he seemed to have an attitude or just not very good customer service experience.
The truck that I received was dirty and we had to clean it up ourselves, which I mentioned to another of the associates at the location by phone.
Other than that it was a very different experience than I had received in the past, which was much more positive in every aspect.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
Rating:
5.0
Did a great job on my hitch install. They were ready for me when I arrived for my appointment and kept me up to date on progress.
Mike M
Rating:
5.0
Customer did not leave a comment.
Roberto C
Rating:
5.0
Knowledgeable, professional staff, easy to hire UHaul
EDWINA A
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
All the best
ALI M
Rating:
5.0
All good thank you!
Greg L
Rating:
5.0
Always have had positive experiences over the years. Guys were happy to come out and demonstrate opening gas tank when I could not figure out (it was user error)
Location always useful that it has lights to get onto Plains.
Stephen G
Rating:
5.0
Customer did not leave a comment.
Eric L
Rating:
1.0
Many delays with the installation despite many promises that the installation would happen.
When finally installed, the electrical did not work. It was installed wrong. I had to once again return to have it corrected.
David G
Rating:
5.0
Really good service, and knowledgeable, professional staff
EDWINA A
Rating:
5.0
Customer did not leave a comment.
Silvester S
Rating:
5.0
Pros with no slimy up-sell.
Grand T
Rating:
5.0
Found it odd that the "pickup location" was changes the day before.... however in my case only, i was given a 15ft instead of a 10ft, which by luck fit everything I needed to move with a bit of extra space.... all employees from all locations were helpful, didn't have any issues interacting with any of them. Repeating this for the "Drop off"
Julian R
Rating:
4.0
Very smooth and pleasant experience .
Floyd W
Rating:
4.0
Customer did not leave a comment.
stephen n
Rating:
1.0
Received the truck on empty and was then charged for fuel. I have a picture to prove it.
Whitney H
Rating:
5.0
Customer did not leave a comment.
Rob A
Rating:
5.0
Customer did not leave a comment.
glenn m
Rating:
5.0
Can't think of any way to improve. Everything was good.
sandy s
Rating:
4.0
Drop off went without incident , very professional.
James G
Rating:
5.0
The Gus s same like they did not want to be there
Daniel C
Rating:
4.0
Nothing at this time.
stephen n
Rating:
1.0
Ran over multiple trailers as the person told me to back the trailer in to a spot that was impossibly busy and jammed.
Stephen F
Rating:
1.0
Location had wrong trailer and had to go to Upper Wellington location at which point my requirements were looked after. Please credit me with the costs associated with my original rent location from the Plains Rd facility in Burlington, On. Thank you.
Steven J
Rating:
5.0
Thank you for your friendly and clean services.
Nasrin A
|
First Impressions
Rating:
5.0
Thay have the best customer service. I recommended to every one and Emanual is one of the best one. Thank you
Nasrin A
Rating:
5.0
Customer did not leave a comment.
mike r
Rating:
3.0
Customer did not leave a comment.
Scott B
Rating:
5.0
Customer did not leave a comment.
BRIDGETT D
Rating:
5.0
All good…
Michael K
Rating:
5.0
Customer did not leave a comment.
Shirley C
Rating:
5.0
Customer did not leave a comment.
Zvonimir M
Rating:
4.0
Easy drop-off, no issues!
Janine F
Rating:
5.0
Customer did not leave a comment.
Tyler T
Rating:
5.0
Customer did not leave a comment.
CATHY K
Rating:
5.0
All was good, staff were great to deal with and very helpful.
Their is nothing to improve on.
Diana T
Rating:
4.0
Customer Parking. Customers need to be able to park if their vehicles if they are renting a truck. There have been many occasions where I'm dissuaded from renting a U-Haul because there is no parking onsite or nearby.
Justin A
Rating:
4.0
Customer did not leave a comment.
Candace M
Rating:
4.0
Although the staff was excellent I originally requested the pick up at Mainway and had to drive across town to this location
Russell T
Rating:
5.0
thanx again!
Jackie K
Rating:
3.0
A decent crew but not overly professional. 1 member I almost kicked out. Constantly complaining, banging furniture and very unpleasant.
David c
Rating:
5.0
I booked my trailer via the app but the app is really really bad. Fortunately, dealing with the location, both at pick up and drop off, made the process really easy
ANTONI W
Rating:
5.0
Quick and affordable
Candice D
Rating:
5.0
Customer did not leave a comment.
denise j
Rating:
4.0
Customer did not leave a comment.
Philip L
Rating:
4.0
The rep here was very helpful and polite
Paul F
Rating:
5.0
Quick and easy to deal with.
David W
Rating:
5.0
Nothing. Everything looked like a smooth operation to me!
Paul P
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
5.0
Great service and friendly employees
heather p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrick s
Rating:
5.0
They are distinguished by their work
Mohamed f
Rating:
5.0
Michael and his colleague were amazing. They delivered exceptional customer service. Their service was so great, I will by pass other locations to use their location again, in the future.
Jacqueline T
Rating:
5.0
I had problems on taking the photo on returning the truck ( I was returning after hours).
It worked only when I said I couldn't take the pictures, but that consumed me about 10 to 20 mins in the cold.
Eric M
Rating:
5.0
Customer did not leave a comment.
GREGORY D
Rating:
3.0
Person who served us was not friendly no people skills. Told us we would get our refund same day when we returned trailer and we did not. We are awaiting our refund Very unhappy with service. Last time this happened we never received our refund. If we dont this time police will be called
Kim S
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
MARKR G
Rating:
2.0
Customer service agent at pick up was not very service oriented. Told where the van was (incorrect). Returned for help and was shown van parked driver side in against metal hut. very difficult to get into van and had to do a 8 point turn to get it out of the parking spot. Pictures on site per approving agreement were taken some time ago looking at the trees in background. Customer service call to extend rental was fantastic, customer service agent at pick up was great.
Jennifer C
Rating:
5.0
Had no problems. They where friendly and fast. When I brought the trailer back, they asked if there were any problems with the trailer. Everything was good.
Ron H
Rating:
4.0
Nothing
tim v
Rating:
5.0
Weather was extreme. Make sure that the doors open etc. when icy. Happy that they did that before we left. Will be back again when needed.
Paul B
Rating:
5.0
Customer did not leave a comment.
JIM M
Rating:
4.0
My first time renting from UHAUL and everything went smooth. The staff were very attentive and helpful with the few questions I had.
The return was seamless and I will definitely rent from this location again.
John F
Rating:
5.0
Customer did not leave a comment.
JAROSLAW T
Rating:
4.0
Customer did not leave a comment.
justin a
Rating:
4.0
Offer to replace the gas used on own accord rather than incur the cost from the establishment.
Kevin S
Rating:
4.0
The big 26 foot truck drive well and was easier to handle than I anticipated. I did a 2 day rental and and it was less than a third of the cost of a storage box service.
Nick M
Rating:
1.0
On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.
Jen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn H
Rating:
4.0
All was good BUT the truck only had 1/4 tank of gas. This is very inconvenient and required going and getting gas at the start of the trip and then again before returning the truck. There should be a minimum level like 1/2 tank, or 3/4 tank of fuel at the time of pickup.
Tim M
Rating:
4.0
Customer did not leave a comment.
Jason C
Rating:
5.0
the truck i rented was a bit old, strange noise came from the engine (passenger side) after i started the engine. After 15min noise started diminishing and disappeared.
THanks,
JOHNNY P
Rating:
5.0
Customer did not leave a comment.
Joe M
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
5.0
Service was excellent. The team was very helpful. Seamless
Sam A
Rating:
5.0
Customer did not leave a comment.
Shawn M
Rating:
5.0
Customer did not leave a comment.
Jeremy P
Rating:
5.0
Probably the cleanest truck I've ever used.
Great value and friendly service. Definitely will return.
Daniel A
Rating:
5.0
Customer did not leave a comment.
oresto c
Rating:
4.0
Customer did not leave a comment.
Jason F
Rating:
5.0
Customer did not leave a comment.
Laura C
Rating:
2.0
They didn't have the vehicle I reserved in stock so they upgraded me to a larger one.
MICHAEL C
Rating:
1.0
Truck was dirty. I left my airpods accidently in the truck when I dropped it off at closing. Rushed back to get them and unfortunately an employee stolen them. The truck was not rented out after me as the place was closing. When I called to ask for assistance of any kind nobody wanted to assist. Very disappointed in UHAUL and will NEVER use their services again. I have already expressed this though social media in hopes that nobody uses them again either.
Ken C
Rating:
5.0
No changes needed. The manager helped me book this trailer rental and she was amazing. The gentleman who helped us on the day of the rental was also excellent. Kudos to them both.
ed m
Rating:
2.0
They didn't include any of the extras I purchased such as moving blankets and furniture dolly.
Michael C
Rating:
4.0
Counter st5aff were friendly and helpful.
Only thing that didnt work was the damage confirmation and initial plate check. It came up with an error code.
Heather P
Rating:
2.0
1. Call when a back-ordered hitch becomes available, as you promised. After a 3-month delay, I had to call to find out the hitch was in and ready to be installed.
2. Provide the parts to complete the job. Instead of providing me with a ball and ball mount that I ordered and paid for, I received a credit.Now I have to get these from somewhere else. This was after the U Haul staff member tried to sell me another ball mount and I had to show my web receipt with the parts list indicating it was already paid for.
David B
Rating:
5.0
Customer did not leave a comment.
Usman N
Rating:
1.0
Customer did not leave a comment.
GAGAN D
Rating:
4.0
Come up with a chart on fuel efficiency for each type of vehicle. I did a very short term , short distance rental (30 km) and yet 7 litres of fuel did not seem to make up for the fuel used according to the guage. I was not charged any more, but I felt bad that my estimate for fuel was not enough. I didn't think modern trucks were that fuel inefficient.
Even some examples would be helpful i.e. "If you drive this vehicle 100 kms, you will need to add 16 ltrs of gas"
Thomas M
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
3.0
Our reservation was changed to this location. What a cluster-fuck. The truck was terrible to drive. It needed a front end alignment bad. we didnt even make it home and the driver side windshield wiper popped off and we had to call road side assistance. The reservation was supposed to be for 2 days, we only got one. We were supposed to get 201kms in total and got much less than that.
Lynn P
Rating:
5.0
The people who work at Aldershot U-Haul are very kind and helpful. Good experience!
Kama R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chad P
|
Overall Experience
Rating:
5.0
Amazing service very nice people with experience.
Many thanks
PANAGIOTIS K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVENC A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
claudette f
|
Overall Experience
Rating:
1.0
My unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!
paul m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ruben O
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Charles S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce J
|
First Impressions
Rating:
3.0
My experience was great until I emptied my unit
I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used.
However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me
As of today I have heard nothing and I have not received a credit
Can you please rectify?
Thank you
Kim Bogar
Kim B
|
Overall Experience
Rating:
2.0
Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.
Safiya J
|
Overall Experience
Rating:
2.0
I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service.
The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit.
This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot.
I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot.
Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account.
Thank you, Catherine Naumann
647-687-7036
Lamerazul@gmail.com
Catherine N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohammad M
|
Overall Experience
Rating:
5.0
Michael is an excellent manager.
JOHN P
|
Overall Experience
Rating:
2.0
Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.
Jennifer S
|
Overall Experience
Rating:
5.0
Lucky was very friendly and made conversation with me while he was trying to locate my file.
Jennifer S
|
Reservation
Rating:
1.0
I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.
Kyle T
|
Overall Experience
Rating:
2.0
Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.
Gary S
|
Overall Experience
Rating:
2.0
the unit was leaking and destroyed some of my stored files
the unit became infested with mice and the place became littered with mice droppings
the mice ate my clothes stored in a plastic bin
ROBERT W
|
Overall Experience
Rating:
4.0
After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful
