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glenn M.Customer Reviews for U-Haul Moving & Storage of Aldershot
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't think of any way to improve. Everything was good.
sandy S.Drop off went without incident , very professional.
James G.The Gus s same like they did not want to be there
Daniel C.Nothing at this time.
stephen N.Ran over multiple trailers as the person told me to back the trailer in to a spot that was impossibly busy and jammed.
Stephen F.Location had wrong trailer and had to go to Upper Wellington location at which point my requirements were looked after. Please credit me with the costs associated with my original rent location from the Plains Rd facility in Burlington, On. Thank you.
Steven J.Thank you for your friendly and clean services.
Nasrin A. | First ImpressionsThay have the best customer service. I recommended to every one and Emanual is one of the best one. Thank you
Nasrin A.All good…
Michael K.Easy drop-off, no issues!
Janine F.All was good, staff were great to deal with and very helpful. Their is nothing to improve on.
Diana T.Customer Parking. Customers need to be able to park if their vehicles if they are renting a truck. There have been many occasions where I'm dissuaded from renting a U-Haul because there is no parking onsite or nearby.
Justin A.Although the staff was excellent I originally requested the pick up at Mainway and had to drive across town to this location
Russell T.thanx again!
Jackie K.A decent crew but not overly professional. 1 member I almost kicked out. Constantly complaining, banging furniture and very unpleasant.
David C.I booked my trailer via the app but the app is really really bad. Fortunately, dealing with the location, both at pick up and drop off, made the process really easy
ANTONI W.Quick and affordable
Candice D.The rep here was very helpful and polite
Paul F.Quick and easy to deal with.
David W.Nothing. Everything looked like a smooth operation to me!
Paul P.Great service and friendly employees
heather p. | Overall ExperienceThey are distinguished by their work
Mohamed F.Michael and his colleague were amazing. They delivered exceptional customer service. Their service was so great, I will by pass other locations to use their location again, in the future.
Jacqueline T.I had problems on taking the photo on returning the truck ( I was returning after hours). It worked only when I said I couldn't take the pictures, but that consumed me about 10 to 20 mins in the cold.
Eric M.Person who served us was not friendly no people skills. Told us we would get our refund same day when we returned trailer and we did not. We are awaiting our refund Very unhappy with service. Last time this happened we never received our refund. If we dont this time police will be called
Kim S.Customer service agent at pick up was not very service oriented. Told where the van was (incorrect). Returned for help and was shown van parked driver side in against metal hut. very difficult to get into van and had to do a 8 point turn to get it out of the parking spot. Pictures on site per approving agreement were taken some time ago looking at the trees in background. Customer service call to extend rental was fantastic, customer service agent at pick up was great.
Jennifer C.Had no problems. They where friendly and fast. When I brought the trailer back, they asked if there were any problems with the trailer. Everything was good.
Ron H.Nothing
tim V.Weather was extreme. Make sure that the doors open etc. when icy. Happy that they did that before we left. Will be back again when needed.
Paul B.My first time renting from UHAUL and everything went smooth. The staff were very attentive and helpful with the few questions I had. The return was seamless and I will definitely rent from this location again.
John F M.Offer to replace the gas used on own accord rather than incur the cost from the establishment.
Kevin S.The big 26 foot truck drive well and was easier to handle than I anticipated. I did a 2 day rental and and it was less than a third of the cost of a storage box service.
Nick M.On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.
Jen S. | Overall ExperienceAll was good BUT the truck only had 1/4 tank of gas. This is very inconvenient and required going and getting gas at the start of the trip and then again before returning the truck. There should be a minimum level like 1/2 tank, or 3/4 tank of fuel at the time of pickup.
Tim M.the truck i rented was a bit old, strange noise came from the engine (passenger side) after i started the engine. After 15min noise started diminishing and disappeared. THanks,
JOHNNY P.Service was excellent. The team was very helpful. Seamless
Sam A.Probably the cleanest truck I've ever used. Great value and friendly service. Definitely will return.
Daniel A.They didn't have the vehicle I reserved in stock so they upgraded me to a larger one.
MICHAEL C.Truck was dirty. I left my airpods accidently in the truck when I dropped it off at closing. Rushed back to get them and unfortunately an employee stolen them. The truck was not rented out after me as the place was closing. When I called to ask for assistance of any kind nobody wanted to assist. Very disappointed in UHAUL and will NEVER use their services again. I have already expressed this though social media in hopes that nobody uses them again either.
Ken C.No changes needed. The manager helped me book this trailer rental and she was amazing. The gentleman who helped us on the day of the rental was also excellent. Kudos to them both.
ed M.They didn't include any of the extras I purchased such as moving blankets and furniture dolly.
Michael C.Counter st5aff were friendly and helpful. Only thing that didnt work was the damage confirmation and initial plate check. It came up with an error code.
Heather P.1. Call when a back-ordered hitch becomes available, as you promised. After a 3-month delay, I had to call to find out the hitch was in and ready to be installed. 2. Provide the parts to complete the job. Instead of providing me with a ball and ball mount that I ordered and paid for, I received a credit.Now I have to get these from somewhere else. This was after the U Haul staff member tried to sell me another ball mount and I had to show my web receipt with the parts list indicating it was already paid for.
David B.Come up with a chart on fuel efficiency for each type of vehicle. I did a very short term , short distance rental (30 km) and yet 7 litres of fuel did not seem to make up for the fuel used according to the guage. I was not charged any more, but I felt bad that my estimate for fuel was not enough. I didn't think modern trucks were that fuel inefficient. Even some examples would be helpful i.e. "If you drive this vehicle 100 kms, you will need to add 16 ltrs of gas"
Thomas M.Our reservation was changed to this location. What a cluster-fuck. The truck was terrible to drive. It needed a front end alignment bad. we didnt even make it home and the driver side windshield wiper popped off and we had to call road side assistance. The reservation was supposed to be for 2 days, we only got one. We were supposed to get 201kms in total and got much less than that.
Lynn P.I only have one complaint and it is a big one. When I was advised by voicemail on the 17th to call the 1-800 number because the pick up location was changing, I called that number around 4:20 that afternoon and had the most unprofessional experience of my life. The young man was polite enough but he must have had friends there because I could hear rude sounds and swearing in the background from at least two other people. I didn't say anything at the time because I assumed he would be there when we picked up and I wanted it to go smoothly. Then he asked me a couple of times if we wanted to switch our rental day from the 19th to the 18th. Uhm, NO! I was not impressed at all! The company is great, this employee not so much. When we picked up the truck, he was very polite but we weren't even out of the driveway and it looked like two of his friends going in. Not a great impression to customers. My husband's dropoff in Wallaceburg was good. The online booking was easy and good. It's too bad that one person can ruin an otherwise what would have been perfect experience. He is good at his job and very knowledgeable but he needs to keep his friends away when working.
Lynda H.Be more interactive with customers and give people recipts when they book the truck they didn't give me anything no recipts when I booked it and no recipt when I brought the truck back
Timothy H.Keep up the good work. I have rented from the Plains road location on several occasions. Never a problem. Friendly people. 26' Truck is easy to drive!
scott R.The whole process was very quick and easy!
shelley R.From the customer service agent, to the manager and the lack of interest in their job, it was a terrible experience, and it's not the first time for me, at this location. So disappointing
danielle R.I couldn't get on u haul website to return trailer on line with my phone. When I finally got home I went on line with my iPad and it was trying to use my home location for the return so i gave up. Not impressed with online stuff
Peter J.Inspect equipment when it's returned a little closer….. my trailer has at least one tire at the wear bar. That would be an MTO ticket for me. Otherwise the trailer was good. Very handy and convenient pick up and drop off.
john G.Very good service. Thank you.
EDWINA A.Easy return.
Frederick W.There is a serious need for a jack screw at the hitch end of the trailer. We had to park it in a parking spot, backed up to the sidewalk, disconnect the vehicle and park it elsewhere since it blocked the road, and loaded the trailer up. I then had to reconnect the tow vehicle to it and we couldn't lift the trailer up to get it on the ball. I had to use a car jack to lift it up. Really a crappy experience to do this in the rain and in the dark. Wheel chocks chained to the trailer would be a real asset since it almost rolled over me when I took it off. If you won't add these items, at least make it known to the user that they might be needed in some circumstances.
SIMON D.U-haul is discusting. Nothing will ever change!!!
Debbie S.The people who work at Aldershot U-Haul are very kind and helpful. Good experience!
Kama R. | Overall ExperienceAmazing service very nice people with experience. Many thanks
PANAGIOTIS K. | First ImpressionsMy unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!
paul m. | Overall ExperienceMy experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar
Kim B. | Overall ExperienceStaff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.
Safiya J. | Overall ExperienceI have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com
Catherine N. | Overall ExperienceMichael is an excellent manager.
JOHN P. | Overall ExperienceWas told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.
Jennifer S. | Overall ExperienceLucky was very friendly and made conversation with me while he was trying to locate my file.
Jennifer S. | ReservationI have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.
Kyle T. | Overall ExperienceStaff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.
Gary S. | Overall Experiencethe unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin
ROBERT W. | Overall ExperienceAfter a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful
chris t. | Overall Experience