Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

5,653 reviews

3699 Alcoa Hwy   Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt, Former Neil Sandler Ford Location)

(865) 238-0881

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 238-0881

3699 Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt, Former Neil Sandler Ford Location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

For some reason, I was charged for two days when I had the truck for less than 24 hours. Unacceptable.

James Lyne 
Rating:
3.0

Customer did not leave a comment.

Jamie Hodge 
Rating:
5.0

I love Uhaul I would recommend them to anyone... Cheap prices great service

Wendy wellons  |  Overall Experience 
Rating:
3.0

The signage for returns after hours could be clearer.

Daniel Parker 
Rating:
5.0

If we’re already renting a utility dolly it would be helpful to not have the regular dolly and moving blankets taking up space. Either than that everything was great!!

Jenna Nyland 
Rating:
5.0

Great team - made sure all my questions were answered.

Jeff Sorensen 
Rating:
3.0

Our wheel bearing was falling out the driver side of the trailer and made us have to go 25 rhe whole way home that's no joke when your driving 3 hours thinking A 1 day trip into 2 Days of pure he'll 25 miles an hour and it's not exaggerated at all trailer would shake shifts from side to side and all that would never rent a trailer from haul again I'd rather buy a busted one off Craigslist and take my chances there not to mentioned they dare charge me a late fee fir bringing it in 2 hours late IT TOOK ME ANOTHER DAY TO GET HOME BECUSEE THEY DIDNT GIBE ME A NICE TRAILER A OLD ONE THE OLDEST ONE ON THE LOT I MEAN COME ON

Mindi Wertz 
Rating:
3.0

The ramp was full of mud and rocks from previous rental. My husband dropped the paperwork and I tried calling but went to the national call center. The location never called me back.

Tona Musgrave 
Rating:
5.0

Customer did not leave a comment.

Richard Reilly 
Rating:
5.0

Everything was great, employees where helpful, equipment was well maintained and picking up and dropping off was simple

Rachel McAlister 
Rating:
5.0

Customer did not leave a comment.

ANTHONY DINARDO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mason Dalton 
Rating:
5.0

Customer did not leave a comment.

john reese 
Rating:
5.0

John was extremely knowledgeable and helpful

john reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Stewart 
Rating:
5.0

Customer did not leave a comment.

CARL ROUNTREE 
Rating:
3.0

Radio didn’t work, which normally wouldn’t matter, but because I had an 11 hour drive, it was a problem. Moving blankets were wet, couldn’t use half of them.

Leigh McDonald 
Rating:
5.0

Customer did not leave a comment.

Jeff Reid 
Rating:
5.0

Customer did not leave a comment.

Matthew Nelson 
Rating:
5.0

Customer did not leave a comment.

Dane Holland 
Rating:
5.0

John and his staff were very courteous and friendly. I had a storage unit there for 16 months. I highly recommend this facility.

Lynda McEvilly  |  Overall Experience 
Rating:
3.0

I always have to rent a bigger truck than needed, have had this happen twice...I only rent for one way, and seems there is always trucks on the lot of the size I need but none for one ways...just feel like it's a money thing...

carol dortmans   |  Overall Experience 
Rating:
1.0

Truck leaks and destroyed the items I was moving

Amanda CAMERON 
Rating:
5.0

No need to change anything, they know their job and they take care of their customers needs. You can’t ask for more than that.

darlene brown 
Rating:
5.0

Overall a very pleasant and easy experience thanks to the employees

JOHN CAMPBELL  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jason Shields 
Rating:
5.0

Customer did not leave a comment.

Carol Sassman 
Rating:
5.0

Customer did not leave a comment.

Thomas Keir 
Rating:
5.0

Customer did not leave a comment.

Kathy Reid-Papson 
Rating:
5.0

This location never disappoints. Lots of availability. Friendly and efficient.

Susan Carnes 
Rating:
5.0

Customer did not leave a comment.

Daniel Rose 
Rating:
5.0

Customer did not leave a comment.

Roger Kiger 
Rating:
4.0

Person checking me in was near as friendly as the person I rented it from, but service was good. Maybe they were having a bad day.

ROGER HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Robert Morgan 
Rating:
3.0

When I rented the U-Haul equipment in Calhoun Georgia, I rented it one way to Knoxville Tennessee and they charged me for a local rental and I ended up paying almost double. I’ve tried to contact customer service and Georgia traffic and Tennessee traffic and no one is helping me.

Chris Pollock 
Rating:
5.0

The staff were helpful and friendly. Everyone from John and Charlotte in Alcoa, TN, to Roger in Claremont, NH, made the transfer seamless.

ralph Burbank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Moreland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles O'Rourke 
Rating:
5.0

Customer did not leave a comment.

sally bodenheimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Pabst Pabst 
Rating:
5.0

Customer did not leave a comment.

JAMES DESPAIN 
Rating:
4.0

Good

tim dixon 
Rating:
5.0

Customer did not leave a comment.

Bruce Brandon 
Rating:
5.0

Excellent.

TOBY TUMPSON 
Rating:
3.0

Customer did not leave a comment.

Alex Harrison 
Rating:
5.0

Customer did not leave a comment.

RYAN HUFFSTETLER  |  First Impressions 
Rating:
2.0

Overcharged me on pull behind for extra day

Carrie Morgan 
Rating:
3.0

Customer did not leave a comment.

Nicole Portis 
Rating:
5.0

Great storage option for our needs. Staff is always ready and willing to assist you.

Mona Palmer  |  Overall Experience 
Rating:
2.0

The gentleman that checked me in after my rental was very unprofessional and rude, also made the comment he wish people didn’t put pictures of damage because it makes it harder for him to check it in. I do not remember his name but very unprofessional. He was a gentleman that checked the U-Haul when I returned outside.

ALLEN CRISS 
Rating:
4.0

Customer did not leave a comment.

Dwight Lemmon 
Rating:
5.0

Got the trailer home and loaded it and tire was very low and had to add air to tire on the trip too daytona Beach on the way down has slow leak would think u haul would ck tire pressure when they are returning truck or trailer

mike riffe 
Rating:
5.0

Customer did not leave a comment.

Bryan Davenport 
Rating:
5.0

Customer did not leave a comment.

Pratik Patel 
Rating:
5.0

Very helpful

Gregory Manning 
Rating:
5.0

Customer did not leave a comment.

Nathanial Foreman 
Rating:
5.0

Customer did not leave a comment.

Thomas Marsh 
Rating:
5.0

Nothing. Joe, is fabulous !!

MARK SKILLMAN 
Rating:
5.0

Customer did not leave a comment.

James Plunk 
Rating:
5.0

Always nice place to do business. Friendly and polite.

James Plunk 
Rating:
5.0

Customer did not leave a comment.

Kim Webber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Lane 
Rating:
5.0

Great people, great service!

Stephen Grenier 
Rating:
5.0

The workers were great

Zachary Soule kelly  |  Online Move In 
Rating:
5.0

Keep doing what you are doing.

Lee Dilworth 
Rating:
5.0

Customer did not leave a comment.

DAVID HODGE 
Rating:
5.0

I have used this UHAUL location for years. Their customer service is awesome and everyone is very friendly & helpful.

Tracy Downs 
Rating:
1.0

I sent an email to corporate outlining my issues. An unsafe vehicle to being overcharged by almost $19.00 because your representative wouldn’t listen to me when I tried to ask about the overages. I would never recommend this or any other location.

Andrea Lubrano 
Rating:
5.0

I dealt with half a dozen people through the course of this move. Everyone was great. Thanks.

Brian Hatten 
Rating:
5.0

All the workers are nice and friendly

Kalynnza Richey  |  Online Move In 
Rating:
5.0

Not a thing ! This was a wonderful experience Thank you

Kevin Lord 
Rating:
5.0

Customer did not leave a comment.

Tracy Gilson 
Rating:
5.0

Your check-in guy Kaden needs to be a little more clear with his final invoicing directions.

Lara Odom 
Rating:
4.0

Inside cab had dog hair throughout.

Richard Bailey 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL WORKMAN  |  Overall Experience 
Rating:
5.0

John was excellent!

Darlene Joyce 
Rating:
5.0

Customer did not leave a comment.

Christine Christie 
Rating:
4.0

Customer did not leave a comment.

Justin Ocasio Gomez 
Rating:
5.0

Customer did not leave a comment.

Brian Cable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY LINGERFELT 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
5.0

The gentleman who helped us was knowledgeable, efficient and did a great job helping us.

Neil Rowley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mona Palmer  |  Online Move In 
Rating:
5.0

Expected a 2 hour wait... they finished in under an hour. Nice job guys!

Mark Galloway 
Rating:
5.0

Customer did not leave a comment.

Ronald Novak 
Rating:
4.0

Staff was great and attentive when the mobile app crashed and wouldn't let me complete the mobile rental. They helped me get into my rental and get on the road.

Dustin Payne 
Rating:
4.0

We needed to change the drop off location. The staff was very accommodating and assisted us in making the change. Good customer service.

Jim Calloway 
Rating:
5.0

John and his team are always great and accommodated my request for a specific trailer type. Pleasure to do business with, as always!

Matthew McGill 
Rating:
5.0

Great!

Bridgette Gaddis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK ISHMAEL  |  Overall Experience 
Rating:
3.0

Inside the office is a maze. Very much could use streamlined and probably decluttered. All else was just fine.

Cory Simpson 
Rating:
5.0

Customer did not leave a comment.

Scott Josephson 
Rating:
5.0

Customer did not leave a comment.

MARK ISHMAEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katerina Morris  |  Overall Experience 
Rating:
3.0

The cost has went up 3-4 times since I've been using this storage facility and the late fee is ridiculous

Samantha Lovell  |  First Impressions 
Rating:
4.0

Inconvenient.

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

Travis Keeling 
Rating:
5.0

Customer did not leave a comment.

Darik Dawes 
Rating:
5.0

Customer did not leave a comment.

Lauren Kosier  |  Overall Experience 
Rating:
5.0

Great place.

OLDEN SMITH 
Rating:
4.0

Sent me greater than the 21 miles that I was additionally charged when I was within a few miles of other drop options.

ROBERT CALK 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCLANAHAN  |  Overall Experience 
Rating:
5.0

Have a staff member give quick lesson on accessories, i.e., windshield wipers, etc.

James Lee 
Rating:
5.0

Customer did not leave a comment.

Larry Hansen 
Rating:
5.0

Customer did not leave a comment.

Scott Josephson 
Rating:
5.0

I was pleased with every aspect of the storage facility and staff and would definitely use this location again if I have a need for additional storage.

Mary Drisdell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C CURTIS 
Rating:
4.0

Customer did not leave a comment.

Fermin Velasquez 
Rating:
5.0

Customer did not leave a comment.

Amanda Baxter  |  Overall Experience 
Rating:
5.0

THE STAFF IS ALWAYS SO KIND, HELPFUL & WELCOMING!

SARAH MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luther hethcoat 
Rating:
5.0

Customer did not leave a comment.

Donald Bruce 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEPHENS 
Rating:
5.0

The ladies who helped me both times in which I called customer service were outstanding and receives a 10 star rating

Warren Burrell 
Rating:
4.0

Customer did not leave a comment.

ANTHONY PALMER 
Rating:
5.0

Customer did not leave a comment.

Travis Hall 
Rating:
5.0

My plans changed and didn’t need the storage after all. The staff was very friendly and an extremely helpful. You will all my future business. I will recommend you to all my friends

NOLA ATTAK  |  Overall Experience 
Rating:
5.0

All was good

steve hodge 
Rating:
5.0

Clean the attic part of the truck as well.

Matthew Adamo 
Rating:
5.0

Customer did not leave a comment.

BILLY LINGERFELT 
Rating:
5.0

Customer did not leave a comment.

Heather Reyes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamara Buttitta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALLWADE RUSSELL 
Rating:
3.0

The security alarm went off on my sister and I when I moved into the unit because I had been looking for a gate to input my gate code, not a keypad hidden on the side of the building behind a vehicle. I would have appreciated more instructions to that particular keypad since there wasn't an actual gate. My unit also smells of mold and mildew, so I'm genuinely concerned about storing my belongings there but it's too late to choose another unit with movers coming tomorrow to move my items in.

Aimee Glenn  |  Online Move In 
Rating:
4.0

We started in Knoxville at there location. Hoping to pick up our equipment there. Was called a few days before to say we had to pick up in Alcoa. And was promised a few extra days and extra mileage .. which after I got the paperwork there was no extra mileage and no extra days .. so to say I was disappointed is an understatement. Especially after having to drive 20-25 minutes from our home .

lisa Herring 
Rating:
5.0

Everything was perfect!

Jennifer Burnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Gilbert 
Rating:
5.0

Customer did not leave a comment.

Judy WILLIAMS 
Rating:
5.0

N/a

Denney Zimmerman 
Rating:
3.0

There was a leak in the storage part of the truck and some of my boxes got wet. Informed at drop off .

Ronda Rowe 
Rating:
5.0

Well pleased no negative comments

Terry Boring 
Rating:
4.0

The cost was more than I thought it would be. The charge should be real time not automaticity a full day.

Laura McCarter 
Rating:
5.0

Ray was incredibly helpful and friendly to work with. This a a very well organized and operated U=Haul Center!

Sherrie Rasmussen 
Rating:
5.0

So friendly and attentive. Glad I made the choice to do business with this location.

Juli Moates  |  First Impressions 
Rating:
4.0

Staff extended ever possible curtiisy to me and being almost 80 years old it was greatly appreciated .

TED KASSIN  |  First Impressions 
Rating:
5.0

The staff at Alcoa Uhaul are awesome! Everyone is so friendly and customer focused. Very knowledgeable and willing to provide input to help on my rental needs. I rented a 10 truck but when I picked it up noticed it did not have a ramp. John was very helpful and was able to change my rental to a 15 truck with no delays. Also rented a storage unit at this facility. Very well maintained and secure!

CHAD RIVELAND  |  Overall Experience 
Rating:
5.0

I rented a unit and I had a 26’ truck and car hauler to return. The guy on the lot was not helpful and acted like I was bothering him as he complained about being too busy. The only reason I’m giving a good rating is because of Ray. He went above and beyond. I had to switch units because the one I reserved was too small and there were trucks parked in the way of the new unit I rented. Ray made it happen and took care of everything I needed, while being professional the whole time.

LLOYD ROACH  |  First Impressions 
Rating:
5.0

Best storage unit I have ever rented. I will return for any storage needs I may have in the future.

roy barner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrick dooley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAMBRIA BLOCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Hamby  |  First Impressions 
Rating:
5.0

John and Joe are absolutely wonderful, helpful and professional. I can't say enough good about the staff. And the facility is secure, clean and easy to access. Prices are perfect. Definitely recommend.

ashleigh carter  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative. Product availability, clean facility.

Chris Bowes  |  First Impressions 
Rating:
5.0

Friendly helpful staff

sandy boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GraceAnne Roberts  |  Overall Experience 
Rating:
5.0

Great customer service by office personnel. The hidden gem here is Charlotte (aka. Ms. Sissy). Her area of expertise is official greeter and maintaining cleanliness of the units. Sissy maintains these units with the same love and care as we would in our homes, always greets everyone with a great big smile and “How are you today?” and checks in on you during your visit(s) to your unit. Sissy loves her job and be assured you will be taken care of. The next time I have a storage unit need this location on Alcoa Road will be my first choice.

DEBORAH QUALLS  |  Overall Experience 
Rating:
4.0

I mean you have no contact with anyone and you are charged monthly; so yes everything was as I expected. I was suppose to get the first month free but was told at check out that if I chose to do business with them again they would consider giving me credit. Well if u have moved out of state and you are owed this, why would they need to consider giving you what you are owed. Oh well, customer service is no longer a thing.

Janice Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Simpson  |  Overall Experience 
Rating:
5.0

By far one of the cleanest storage units I've seen very friendly staff very helpful

ESAM DWAIDAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

missy roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JINA CAHILL  |  First Impressions 
Rating:
5.0

All staff were very helpful and friendly. Closing my unit was so easy. Thanks for a excellent ecperience.

CAROL FORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

katherine foster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blaine Meche  |  First Impressions 
Rating:
5.0

I dealt with the general manager John he was extremely friendly and very helpful

ESAM DWAIDAR  |  First Impressions 
Rating:
5.0

My experience with this facility was way better than my expectations. I loved everything about it. I would have moved in to live in if I could have!! Thank you guys!

Fumiko Kay  |  Overall Experience 
Rating:
5.0

I wish access to the storage rooms was available later or 24 hours. The staff was excellent and the facilities safe and secure.

BRIAN MOUTAW  |  Overall Experience 
Rating:
5.0

The manager at this location is very nice and very helpful!

Kristin Goode  |  Overall Experience 
Rating:
4.0

I did have issues with the storage unit being changed to a different state. It was stressful, had to call multiple times to get it fixed, got shifted to different call centers. Finally, after 2 days of calling it was fixed to the correct location. Everything else was great. If I didn't have to call so much and be transferred so many times this would have been A excellent experience.

Dan Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH QUALLS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carol dortmans   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE WEBBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE HALLOCK  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Will use them again at the end of spring and recommending to others to use as well.

Andrew Watt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy boone  |  Online Move In 
Rating:
1.0

I will DEF use another UHaul location next time. Store Mgr.? Rude, condescending, VERY UNhelpful!

DIANA WILKERLING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MALONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Neubert  |  Overall Experience 
Rating:
5.0

We only had one issue and it was actually with another Tenant… this was for short term storage between professional school years we had to store from moving from one rental to another …. Thank you very much for helping us !!!

KIMBERLEY MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joe Laframboise  |  Online Move In 
Rating:
5.0

Wonderful stafr..

Louis Rhyne  |  Overall Experience 
Rating:
3.0

I did not care for how much the storage rent increased after only being there a short while

Tracy Tafilowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS BALSAMO  |  Overall Experience 
Rating:
3.0

Price increases were ridiculous

HIS GROUND LLC  |  Overall Experience 
Rating:
5.0

Great people

Michael Freels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA DAY  |  Overall Experience 
Rating:
5.0

All the Uhaul staff were very helpful and very nice.

William Hofmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Ziggler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Neeley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANALISA VAZQUEZ  |  First Impressions 
Rating:
5.0

The only issue I had was the mapping wasn't great. Its a big place and our unit was hard to find. The staff is very friendly. Place is very nice and clean.

LEROY RIOJAS  |  Overall Experience 
Rating:
5.0

I had an emergency need for storage in the area, and I would recommend this facility to anyone. The staff was helpful and knowledgeable about storage as well as where I would find other amenities I needed at the time. The place is one of the cleanest, and well lit storage facilities I have seen!

WILLIAMDAVID CONNER  |  Overall Experience 
Rating:
5.0

Customer Service is excellent. Mr. Webber was very helpful. *****

KATHLEEN ANDERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Bracket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA GIBSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kristina herritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tresha Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANELL OXENDINE  |  Overall Experience 
Rating:
5.0

Awesome service ! Everyone is always friendly and helpful that’s why I will continue to go there.

Wayne Wypych  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel hancock  |  Overall Experience 
Rating:
1.0

We were promised a first floor unit and were offered a unit up stairs that would have been very difficult to maneuver with multiple turns. Went to a different facility

Thomas Detchemendy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayley Filippone  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angie Parsons  |  Online Move In 
Rating:
5.0

The staff was so welcoming and pleasant ☺️

Katie Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda stieber  |  Overall Experience 
Rating:
5.0

The owner is great

ASHLEY LOCKE  |  Overall Experience 
Rating:
5.0

The price was a little high to begin with and then the rates increased as well. I just wanted my stuff inside to avoid bugs and mice, but the cost difference was a lot and a little tough while trying to save after a really tough relocation down here.

Evanna Dober  |  Overall Experience 
Rating:
5.0

Everyone and company are awesome

LORRIE ORR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy barner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mickey Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith Ollis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN DILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY LOCKE  |  First Impressions 
Rating:
5.0

Staff was extremely courteous and help.

Robin Brackeen  |  First Impressions 
Rating:
5.0

The staff was customer oriented and very professional.

Robert Bowlby  |  Overall Experience 
Rating:
1.0

I will give it A0A negative 0 but it doesn't go that low. I have been a customer of u-haul for over 20 years I've had storage units for over 10 I'm late one time because I had a vehicle issue that had to be repaired and I get harassed I have an employee to tell me to pay my effing bill on time I will never give you all one more dime of my money. This company is a joke they've gotten too big for their bridges and they need to be knocked down a peg or 2. And the manager John Webber when I told him what the problem was well Ma'am I don't think he really did that so basically the man stood there called me a liar. And don't worry I will be leaving reviews everywhere on the Internet that I can Facebook Instagram Yelp Google all of it. I tried to solve this dispute and I was called a liar so you can have your review and I'm glad that it stays.

Dawn Martin  |  Overall Experience 
Rating:
5.0

Always consistently good service

katherine foster  |  First Impressions 
Rating:
5.0

John was a pleasure to work with

William West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher brown  |  First Impressions 
Rating:
5.0

Very east fast and friendly

KIMBERLY NORMAN  |  First Impressions 
Rating:
5.0

I can’t thank them enough for working with me! If I need a storage unit again I will definitely come back to them!

Elizabeth Salzwedel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GINGER CODA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRIE ORR  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff. Also, this locations offers everything.

jacqueline rivera  |  Overall Experience 
Rating:
5.0

The gentleman that called to verify my checkout was great! I believe his name was John. There was some confusion (I thought I had checked out the month before, but I guess someone didn’t update my file). In any case, John was on it, and reimbursed that month immediately. Will definitely use again if/when needed.

Kelly gray  |  Overall Experience 
Rating:
5.0

Nice place. Helpful people

Jamie Blake  |  First Impressions 
Rating:
5.0

One of the owners of this facility that helped me was fantastic

ROBERT GURULE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam Hight  |  First Impressions 
Rating:
5.0

Will use again and recommend.

william heafey  |  Overall Experience 
Rating:
5.0

I was happy with my experience with uhaul.

Pamela Collett  |  Overall Experience 
Rating:
5.0

There was Curtis friendly and it was very clean I will recommend them to anybody if you need a storage pool u-haul truck get u-hau

Johnny Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Bracket  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Kennett  |  First Impressions 
Rating:
5.0

Very pleased with the whole experience.

leslie porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARLENE HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Reagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriella Rodriguez  |  First Impressions 
Rating:
5.0

I want to give a special thank you to Ms Sissy for her help in unloading my storage. She went above and beyond to help an old sick man

Fred GILES  |  Overall Experience 
Rating:
5.0

Keep you’re rates the same and don't go up on price so often. No complaints other than that.

jonathan gass  |  Overall Experience 
Rating:
4.0

I did have bugs getting in regularly as well a I found a dead mouse this year. No trash can in the building to throw away simple trash. It seems someone was taking advantage of it so instead of looking at cameras to correct the perpetrator, they punished all of us! I was disappointed with corporate as when they emailed that they were charging my credit card, they refused to attach my invoice so I had to waste my time and John's staff time calling them to send the invoice to me! I tried to go on the website to get it one time. It was very difficult navigating through it to even find the invoice so I never tried again!

shawn leahey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Hines  |  First Impressions 
Rating:
5.0

I hope I never move again, but if I did I’d definitely use this facility again. The staff went above and beyond to help.

Bethanie Wilson  |  Overall Experience 
Rating:
5.0

Always super friendly and helpful. The facility is always clean and even by myself I have always felt very safe. I have yet to meet an employee there that does not go out of their way to help.

AMANDA STONEBURNER  |  Overall Experience 
Rating:
5.0

We’re constantly renting storage units for our various motorcycle trips and this is by far, the most organized, cleanest and well lit facility that we’ve ever experienced in over 15yrs!

Matt Gobec  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DANIELLE RENNINGER  |  Overall Experience 
Rating:
5.0

Excellent service. Walked me through the process and showed me where my locker was and ladder was ready. Friendly staff. Would recommend to friends.

william heafey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda McEvilly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAMS  |  First Impressions 
Rating:
5.0

We have used this Uhaul on numerous occasions and everyone there goes above and beyond to be helpful! Thank You for Your Help.

Brenda Hutcheson  |  Overall Experience 
Rating:
5.0

Extremely nice people!!

DEBBIE SMITH  |  First Impressions 
Rating:
4.0

My only complaint was that my automatic payment came out on the afternoon of the 24th, and we were moved out in the morning of the 26th- (a day and a half after the month's payment was taken) and there was no refund (not even prorated) for our monthly amount. That is my only complaint.

ERIC BOLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BO HANDLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonia harper  |  Overall Experience 
Rating:
5.0

None

Judith Ollis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Bryan  |  Overall Experience 
Rating:
5.0

Absolutely awesome experience. I ended up with three storage units at this location. I also dropped off and picked up equipment a few times. The entire staff was extremely friendly and helpful. Every part of the customer service side of the experience was very good. The only issue I had is that two my my units were on the second floor and there’s no elevator to take heavy items up and down. It worked out fine but I wasn’t really aware the units were on the second floor before getting there. Overall good experience though. I would recommend utilizing this facility.

Stephen Bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia White  |  Overall Experience 
Rating:
5.0

We frequently rent storage units for our m/c trips and this facility is the best we’ve ever found! Clean, bright lighting, latest technology for self check-in, friendly staff and an easy on-line account set-up. Also a huge selection of rental vehicles. The owner and management really take pride in their work!! Truly amazing!!!

Matt Gobec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Jarvis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BEARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLAINE CHRISMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BAUMANN  |  Overall Experience 
Rating:
3.0

I closed my account two full weeks before my next due date. I was extremely disappointed that there was no prorated refund as they will be renting my unit again effectively getting double rent on it. Not at all fair

SHERI-LYN SLANSKY  |  Overall Experience 
Rating:
5.0

Owner and staff always professional, friendly and helpful. Convenient, full service location, too.

randy neal  |  Overall Experience 
Rating:
5.0

I will definitely use these storage facilities in the future.

angie zalaya  |  Overall Experience 
Rating:
5.0

We appreciated the young man who showed us how to use the alarm system, took us right to the door and answered our questions. The carts to help with move in were also nice! Very clean and well maintained!

Sandra Cunningham  |  Online Move In 
Rating:
4.0

I just started, but so far so good

Tom Walker  |  Online Move In 
Rating:
5.0

Very friendly and easy to work with. Highly recommend this facility.

micheal Clancy  |  Overall Experience 
Rating:
5.0

Im amazed for the quality of the place and storage. Its super secure n clean. The workers are little to moody but i guess its the weather.

Allan Coffman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL PITZER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Imani Udoumana  |  First Impressions 
Rating:
5.0

John went out of his way to make me happy when we had a gas and mileage related question. Anytime I've had any type of bump in the road John always finds a way to make it work and I appreciate that. It keeps me coming back

kimberli sheets  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH WAGHORNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery Adams  |  Online Move In 
Rating:
5.0

During a transition of renovating our home we found ourselves in need of storage and Alcoa Hwy Haul has been fantastic. Charlotte makes sure that you have everything you need and that you understand everything that storage entails. You can tell that the employees are very happy where they work and it shows through their professionalism and pride. This facility is very clean and I felt very safe. Thank you!

AMANDA STONEBURNER  |  First Impressions 
Rating:
5.0

Absolutely no worries. Security is the best and staff is very friendly, yet professional.

john anderson  |  First Impressions 
Rating:
5.0

Staff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!

AMANDA STONEBURNER  |  First Impressions 
Rating:
5.0

Will continue to suggest and use facility and products.

JEREMIAH GIBSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Jean Faircloth  |  First Impressions 
Rating:
4.0

Had problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!

Sandra Kimsey  |  Overall Experience 
Rating:
5.0

Employees were friendly and efficient, even after my nephew accidentally set the alarm off.

MICHELLE WILSON  |  First Impressions 
Rating:
5.0

I am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!

Fumiko Kay  |  First Impressions 
Rating:
4.0

Inside temp controlled storage for couple years. My ground-level unit had good access but glad I didn’t have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.

charles howard  |  Overall Experience 
Rating:
5.0

excellent customer service

CHARLES LENNON  |  Overall Experience 
Rating:
5.0

Great place for camper storage. The employees were friendly and helpful

Thomas Moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGHAN PHILLIPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moya Myers  |  Online Move In 
Rating:
5.0

Its very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.

Sherry Donahue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE MILESKI  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!

Savannah CRIBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

korey gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristina herritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Holm  |  Overall Experience 
Rating:
5.0

Staff super nice and helpful. Access after business hours is great

CRYSTAL PRESLEY  |  First Impressions 
Rating:
5.0

We were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.

James Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Holm  |  First Impressions 
Rating:
1.0

I rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.

Farrukh Abdullaev  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Griffin  |  Overall Experience 
Rating:
4.0

Hi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.

Rosemarie Mexted  |  Online Move In 
Rating:
5.0

I had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!

MICHAEL BRITTON  |  Overall Experience 
Rating:
5.0

I had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.

Donald Rubright  |  Overall Experience 
Rating:
4.0

Minor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.

CHARLES CURTIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryson Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria Henes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Stubblefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Fuller  |  Overall Experience 
Rating:
5.0

Everything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.

John Bielik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Truman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric ODell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT STEPP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Reagan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONNIE FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi Millsaps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edmond Ruppel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Stubblefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberlee Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bishop  |  Online Move In 
Rating:
2.0

When I’ve paid $150-65/month for years and my debit card that I set up for auto pay expires and I’m not aware, and I get charged a $30 overcharge, I’m not happy. After that when I went in to discuss issue that I wasn’t aware here’s my new card I was told overcharge would be refunded, and it wasn’t. Overpriced and arrogance, as if I needed your service. That’s how I was treated. No I won’t recommend you to anyone.

ROBERT PEAGLER  |  Overall Experience 
Rating:
1.0

The man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his imposition

GLENDA HORNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Drisdell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MORTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rautio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY kirkpatrick  |  Overall Experience 
Rating:
5.0

I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazing

Kim Teigen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deloris desjardins  |  Overall Experience 
Rating:
5.0

They were great

DESDNIE HESS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Sandoval  |  First Impressions 
Rating:
1.0

All moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.

Mariann Goodwin  |  Online Move In 
Rating:
5.0

Everything was perfect!

Megan Rose  |  First Impressions 
Rating:
5.0

Very clean and employees were very nice. I also liked the recycling place to put items that others can take and use.

CONNIE MANDERFELD  |  Overall Experience 
Rating:
3.0

It was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.

JUSTIN MULLEN  |  First Impressions 
Rating:
5.0

After renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.

Ronald Murphree  |  Overall Experience 
Rating:
5.0

Awesome place

RICHARD BRINKMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW Stach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HARVEY GLASS  |  Overall Experience 
Rating:
5.0

Great customer service.

Ernesto Jimenez  |  First Impressions 
Rating:
4.0

Excellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.

GARY SCALES  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and went out of their way to help us.

REBECCA Quire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH WAGHORNE  |  First Impressions 
Rating:
5.0

You have the best staff working for you professional always always ready to help if you need anything

timothy ruthersord  |  Overall Experience 
Rating:
5.0

Went above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.

Christine roberts  |  Overall Experience 
Rating:
3.0

Storage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.

Kenneth Cotter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lilly Deffron  |  Overall Experience 
Rating:
5.0

The staff is amazing, and the storage area is very clean

Megan Crawford  |  Overall Experience 
Rating:
2.0

I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?

Kenneth Cotter  |  First Impressions 
Rating:
4.0

The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.

Elizabeth Cohen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Wilde  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNA WATSON  |  First Impressions 
Rating:
5.0

Very accommodating and reasonable

WILLIAM CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Onyx Bayne  |  First Impressions 
Rating:
5.0

Nice folks

phil book  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Bell  |  First Impressions 
Rating:
2.0

The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you’d expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.

Ryan Fiala  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina lillie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william reece  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Brandt  |  Overall Experience 
Rating:
5.0

Really helpful and friendly staff

Edmond Ruppel  |  First Impressions 
Rating:
3.0

Bit expensive and they don’t want to work with you even after having the unit for 24+ months.

steven northington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George McElroy  |  First Impressions 
Rating:
5.0

John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn’t the same (still ok but not the same atmosphere ). Now I’m close to another location (all corporate stores) and it’s not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!

jonathan bray  |  First Impressions 
Rating:
5.0

This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.

Susan Whitson  |  Overall Experience 
Rating:
5.0

The guy at the front desk (can’t remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn’t fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn’t sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don’t know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!

David Dudek  |  Overall Experience 
Rating:
5.0

Easy to rent and convenient location friendly staff

Rebecca Landrum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel hancock  |  First Impressions 
Rating:
4.0

I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.

Jerry Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Scaduto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sonia harper  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Salzwedel  |  First Impressions 
Rating:
5.0

I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!

Alice Huang  |  First Impressions 
Rating:
5.0

Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !

HARVEY GLASS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Simpson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETER KYC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelli Lowe  |  Overall Experience 
Rating:
5.0

Always extremely clean and the staff are wonderful!!!

SUE WERNER  |  First Impressions 
Rating:
5.0

Your Sunday Staff is Top Notch.

timothy ruthersord  |  First Impressions 
Rating:
5.0

The guy who help me very accommodating and helpful

Malinda Lewis  |  First Impressions 
Rating:
5.0

Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!

Donna Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Welch  |  Overall Experience 
Rating:
5.0

Been a customer for a long time and will continue to recommend to others.

william reece  |  First Impressions 
Rating:
5.0

Very secure, very efficient and great inventory

Joe Gainer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Boles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Curtis  |  Overall Experience 
Rating:
5.0

Ya'll should teach customer service skills!!!! Great folks doing a great job and smiling the whole time

Monica Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlton mcdaniels  |  First Impressions 
Rating:
5.0

Convenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.

Mark S Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Lewis  |  Overall Experience 
Rating:
5.0

Very nice storage facility. Staff was always helpful and nice. I will use this Uhaul again if the need arises.

DEBORAH DRUMMER  |  Overall Experience 
Rating:
5.0

Reliable staff and really great service. Will recommend to my friends.

Daniel Curtis  |  First Impressions 
Rating:
4.0

The only down side to using this particular facility is they don’t have 24 hour access. Other than that the facility is wonderful as well as the staff

jami andrus  |  Overall Experience 
Rating:
5.0

Staff very friendly and professional. Always very well lit buildings. I left my things in my unit for over 1 year and they came out the same way they were put in. No damage done. Would recommend to a friend.

Diane Plemons  |  Overall Experience 
Rating:
5.0

The staff was very helpful.

WILLIAM CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Hodge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HODGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Ferris  |  Overall Experience 
Rating:
4.0

Lights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.

Martha Walker  |  Overall Experience 
Rating:
5.0

Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!

Syldia Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Welch  |  First Impressions 
Rating:
5.0

Completely satisfied! Excellent facility and kind staff!

Jennifer Mirts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Dalton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA COFFIN  |  Overall Experience 
Rating:
5.0

John went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & Noel

Wendi Vanzandt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rautio  |  Overall Experience 
Rating:
2.0

Tge truck rental was not a good experience I would like to speak someone at the corporate level about thus.

dana broadnax  |  Overall Experience 
Rating:
3.0

Would have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollars

Johnathan Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vladimer ioselev  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Rader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristina herritt  |  Overall Experience 
Rating:
4.0

My only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.

Danny Jenkins  |  Overall Experience 
Rating:
5.0

When I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.

brianna bakoledis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN PICKERING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Loux  |  Overall Experience 
Rating:
5.0

Great for storing our daughter's college dorm room stuff over the summer!

laurie Grover  |  Overall Experience 
Rating:
5.0

I’m a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.

Jenna LaBree  |  Overall Experience 
Rating:
5.0

John was very friendly

Greg Bevins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria Stumpf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madolyn fishburn  |  First Impressions 
Rating:
5.0

Our entire experience with U-Haul was great. The staff was very helpful and courteous. The facility was well lit and clean. The only negative we experienced was a unit near ours that smelled like one hundred cat litter boxes. It wasn't the fault of the facility. It was just a customer probably storing some furniture that their cats had peed on. Really gross.

Patricia Harrison  |  Overall Experience 
Rating:
5.0

Guys were very helpful and friendly.

sheree King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Howe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Nicolson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Winchester  |  First Impressions 
Rating:
5.0

This location is great. The units are clean and secure. Staff were always helpful and friendly. I recommend them if you live in the Alcoa/Louisville are.

conchita bowling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri Lewis  |  Overall Experience 
Rating:
5.0

Hoping to use again when we get another camper

Beverly Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Charsha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha Bales  |  Overall Experience 
Rating:
5.0

We really appreciated the quality and service that were available at this storage site. It was wonderful to have my RV in covered storage and have access to electricity to keep the battery charged and when necessary for other uses. This is a really great facility and is well maintained and secure.

PETER LANDRUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Brunsman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cooke  |  First Impressions 
Rating:
5.0

Excellent friendly staff and service.

dwayne streat  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cable  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETSEY HOPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nenocshka Hunter  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

Kelli Reisinger  |  First Impressions 
Rating:
4.0

Everything was great. Please cancel my storage facility rental. I have removed everything. Thank you!

Fred Hayman  |  Overall Experience 
Rating:
5.0

I rented a unit for about 17 months at this location. Making payment each month was fast and easy. Getting to my unit anytime I needed to was always available. VERY clean!!!

Casey Gross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Hills  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

margaret morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally Lamb  |  First Impressions 
Rating:
5.0

I highly recommend this storage facility people are very nice and everything looks very clean

Marie Zaoral  |  Overall Experience 
Rating:
5.0

Very nice experience! Thank you!

suzanne higbee  |  Overall Experience 
Rating:
5.0

Great service, convenient location. Thank you.

William Cross  |  Overall Experience 
Rating:
5.0

The entire staff was professional in every regard

Mark Williams  |  Overall Experience 
Rating:
5.0

I am very thankful and pleased for my time at the Alcoa u-haul! They always answered questions and the facilities were always clean!

allyson hale  |  Overall Experience 
Rating:
4.0

Before hand I called and made a reservation. When I arrived there was no record. Other than that experience was great.

Stephen Hays  |  Overall Experience 
Rating:
5.0

Excellent self reservation & check-in process, clean facility, appreciate the supplied carts for transferring items to unit, overall extremely happy so far!

Jonathan Darling  |  Online Move In 
Rating:
5.0

Facility has very efficient and helpful staff and is well maintained.

RONDA PORT  |  Overall Experience 
Rating:
5.0

Had a wonderful experience and heated as well

Mindi Wertz  |  First Impressions 
Rating:
4.0

Helped planning for moving from our POD

katherine foster  |  First Impressions 
Rating:
5.0

Wonderful facility and very friendly staff.

John Haynes  |  Overall Experience 
Rating:
5.0

The U-Haul on Alcoa Hwy is top notch. They take renting trucks, storage units and shipping supplies to the highest level. The pride of the employee is apparent in every detail.

tammy hancock  |  Overall Experience 
Rating:
5.0

U-Haul is doing excellent job accommodating all of my needs. The employees are highly professional and nice. I am very thankful for their help.

Zoya Gradov  |  First Impressions 
Rating:
5.0

The staff was friendly and my unit was perfect!

monica lee  |  Overall Experience 
Rating:
5.0

The 3 gentleman that were there were awesome!! Best service I’ve had from anywhere in a long time!

bernice stewart  |  First Impressions 
Rating:
5.0

Very helpful and friendly employees.

Jeff Prince  |  First Impressions 
Rating:
2.0

they changed the power availability but did not notify anyone which caused expensive battery issues and loss of food in the fridge this was a few years ago Office staff are rude and unwilling to help

TRACIE DAVIS  |  Overall Experience 
Rating:
5.0

Professional service.

Frank Evans  |  First Impressions 
Rating:
5.0

Friendly, knowledgeable, professional.

Roger Mace  |  First Impressions 
Rating:
5.0

Best place in maryville to have a storage unit. The staff was also very nice all the time.

Elizabeth Cochran  |  Overall Experience 
Rating:
5.0

There are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!

Neil Soper  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff, facility was clean and well maintained.

leigh jenkins  |  Overall Experience 
Rating:
5.0

Very satisfied

henry young  |  Overall Experience 
Rating:
5.0

The service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guys

Janice Mcfalls  |  First Impressions 
Rating:
5.0

great facility

JOE JACKSON  |  Overall Experience 
Rating:
5.0

Good value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.

Jeff Cox  |  Overall Experience 
Rating:
5.0

Great customer experience... all details were explained and process was easy to move into my storage unit

Robert Taylor  |  First Impressions 
Rating:
1.0

Unit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.

Jeanetta McBride  |  Overall Experience 
Rating:
3.0

It was an expensive decision.

Pamela Hills  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

KELLY TEAGUE  |  Overall Experience 
Rating:
5.0

This is the best Uhaul location I have ever used. Great owner and management.

Wesley Owens  |  Overall Experience 
Rating:
5.0

No only excellent but very reasonably priced

RICKY BOWDEN  |  Overall Experience 
Rating:
5.0

The staff at both locations were tremendously helpful!

traci jjustice  |  Overall Experience 
Rating:
5.0

Cannot say enough about how easy these guys were to work with. My unit was set up and I was moving in...under 10 min. Same moving out. Super easy.

dennis shoffner  |  Overall Experience 
Rating:
4.0

An awesome experience!

paul hegle  |  Overall Experience 
Rating:
5.0

Good storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.

DANNY ADKINS SR  |  Overall Experience 
Rating:
5.0

Great customer service and knowledgeable staff!

janet treese  |  First Impressions 
Rating:
5.0

Great facility

joseph vancura  |  First Impressions 
Rating:
5.0

I've recommended service to others. No real criticisms. Staff friendly and helpful.

deb chory  |  Overall Experience 
Rating:
5.0

They worked with me thru it all, very like able people and Friendly . Thanks for your help.

debbie bridges  |  Overall Experience 
Rating:
4.0

renting was easy and I was pleased with all services.

Ann Cornett  |  Overall Experience 
Rating:
5.0

They were timely and very professional.

regina kurt  |  Overall Experience 
Rating:
5.0

Great experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.

michelle laycox  |  Overall Experience 
Rating:
5.0

I was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.

BILL REECE  |  Overall Experience 
Rating:
5.0

Quick service, got it right the first time.

randall pierce  |  First Impressions 
Rating:
5.0

Aaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!

jenipher borum  |  Overall Experience 
Rating:
5.0

Great Service!

Rachel Rambo  |  Overall Experience 
Rating:
5.0

The staff was excellent

DAVID HUFFTETLER  |  Overall Experience 
Rating:
5.0

Pleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l

JUDITH SCOTT  |  Overall Experience 
Rating:
5.0

The friendly staff made the process very easy

Christa Greenlee  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Jonathan Shearer  |  First Impressions 
Rating:
5.0

Very nice place

sandy johnston  |  Overall Experience 
Rating:
5.0

Great communication. On time. Fair price.

ABEL ROSA  |  Overall Experience 
Rating:
1.0

the unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!

Susan Coleman  |  Overall Experience 
Rating:
5.0

Very Fast And Made Sure I Got The Right Unit For My Needs.

Austin Lanning  |  First Impressions 
Rating:
5.0

I continue to use this facility and couldn’t be more pleased.

MARK MAJOR  |  Overall Experience 
Rating:
5.0

Nothing else to say, was happy to have had U-Haul

bernadette franklin  |  Overall Experience 
Rating:
5.0

Thank you!

shirlee rose  |  Overall Experience 
Rating:
5.0

John was fantastic, he was helpful, professional and courteous.

sidney muniz  |  Overall Experience 
Rating:
5.0

Worked great for me during our move to the area.

Glen Compton  |  Overall Experience 
Rating:
5.0

Great experience.

barbara steverson  |  Overall Experience 
Rating:
5.0

Fantastic service!

Sharon Haley  |  Overall Experience 
Rating:
5.0

Very kind and courteous.

Deborah wilson  |  First Impressions 
Rating:
5.0

The GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.

TED PARKER  |  Overall Experience 
Rating:
4.0

Fair price and adequate space.

Pamela Hills  |  First Impressions 
Rating:
5.0

Staff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. Thank you!

vicki grugin  |  Overall Experience 
Rating:
5.0

Very good facility. Will use them again if needed.

Michael Bosco  |  Overall Experience 
Rating:
5.0

The storage box is wonderful.

lisa hill  |  Overall Experience 
Rating:
5.0

I had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.

Denyse Vos  |  Overall Experience 
Rating:
5.0

Great prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.

Matt Brown  |  Overall Experience 
Rating:
5.0

I did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. Thank you!

Rebecca Groenewold  |  Overall Experience 
Rating:
5.0

Very nice and quick. I highly recommend them. The prices aren't bad at all either.

Ashley Gilbert  |  Overall Experience 
Rating:
5.0

All the folks were great

DAVID AND SUSAN RELLER  |  Overall Experience 
Rating:
5.0

Great place to deal with! The free month with the truck rental is a great option!

Cheryl Wilfong  |  Overall Experience 
Rating:
5.0

Although I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!

Marty Kay  |  Overall Experience 
Rating:
5.0

The service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.

Eric Trainor  |  Overall Experience 
Rating:
5.0

I did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.

LINDA JONES  |  Overall Experience 
Rating:
3.0

Moved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.

Tyrik Scott  |  Overall Experience 
Rating:
5.0

I did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress

mary childress  |  Overall Experience 
Rating:
5.0

I was very satisfied and would recommend.

donna asburey  |  Overall Experience 
Rating:
5.0

They did a great job of delivering and picking up u boxes

Mary Sikes  |  Overall Experience 
Rating:
1.0

The driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that “time got away from her”. I called the manager and he told me he’d look into it but never called me back.

angela pinson  |  Overall Experience 
Rating:
4.0

I only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.

JAMES BROTHERTON  |  Overall Experience 
Rating:
5.0

I did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!

Gaye Clark  |  Overall Experience 
Rating:
5.0

Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.

Martha Walker  |  Reservation 
Rating:
5.0

Eunice our delivery driver was great.

PAUL INZER  |  Overall Experience 
Rating:
4.0

The staff was extremely helpful and courteous.

NICK ROSS  |  Overall Experience 
Rating:
5.0

Eunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.

Alan Palmgren  |  Overall Experience 
Rating:
5.0

Go out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.

PATRICIA REDD  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful, will definitely use this location again.

KELLY NOE  |  Overall Experience 
Rating:
5.0

Everybody that I spoke with was friendly and helpful

Robert Collier  |  Overall Experience 
Rating:
5.0

Number 1 in rentals and storage.

RUDY VRANES  |  Overall Experience 
Rating:
5.0

Staff very helpful

Angela Myers  |  Overall Experience 
Rating:
5.0

Eunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.

tonya jelf  |  Overall Experience 
Rating:
5.0

Perfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!

BRYAN REYES  |  Overall Experience 
Rating:
5.0

Eunice was nice!

jiyoon lee  |  Overall Experience 
Rating:
3.0

I think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.

William Huddleston  |  Overall Experience 
Rating:
5.0

Good service

EMORY FUGATE  |  Reservation 
Rating:
5.0

Thank you all.

roxanne leonard  |  Overall Experience 
Rating:
3.0

My mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!

dillion Chitwood  |  Reservation 
Rating:
5.0

Really enjoyed the staff friendly and informative

BECKY PADDOCK  |  Overall Experience 
Rating:
5.0

Just outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.

CHARLES HANCOCK  |  Overall Experience 
Rating:
4.0

As always everything was great

GENE BORDEN  |  Overall Experience 
Rating:
1.0

Horrible.

jesse long  |  Overall Experience 
Rating:
5.0

Very helpful staff

scott jones  |  Overall Experience 
Rating:
5.0

Thank you

GARY RULE  |  Overall Experience 
Rating:
3.0

Checked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.

Amy Walker  |  Overall Experience 
Rating:
4.0

Not a fan of regular price hikes. But everything else was great.

CODY MCMILLIAN  |  Overall Experience 
Rating:
5.0

Great Staff and very helpful

Ronald Williams  |  Overall Experience 
Rating:
1.0

I've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil

melissa knoop  |  Overall Experience 
Rating:
5.0

I did not go to storage facility. Containers were stored there till they were delivered.

Bonnie Hargleroad  |  Overall Experience 
Rating:
5.0

Our experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.

robert mathien  |  Overall Experience 
Rating:
5.0

Very knowledgeable and pleasant staff!

lee reynolds  |  Overall Experience 
Rating:
5.0

I loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to

Raquel Martin  |  Overall Experience 
Rating:
5.0

I enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry

Bill Landry  |  Overall Experience 
Rating:
3.0

My car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.

jalen peterson  |  Overall Experience 
Rating:
5.0

I've used this particular location several times. It's always been a pleasant experience.

CYNTHIA WARNER  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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