For some reason, I was charged for two days when I had the truck for less than 24 hours. Unacceptable.
James LyneCustomer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love Uhaul I would recommend them to anyone... Cheap prices great service
Wendy wellons | Overall ExperienceThe signage for returns after hours could be clearer.
Daniel ParkerIf we’re already renting a utility dolly it would be helpful to not have the regular dolly and moving blankets taking up space. Either than that everything was great!!
Jenna NylandGreat team - made sure all my questions were answered.
Jeff SorensenOur wheel bearing was falling out the driver side of the trailer and made us have to go 25 rhe whole way home that's no joke when your driving 3 hours thinking A 1 day trip into 2 Days of pure he'll 25 miles an hour and it's not exaggerated at all trailer would shake shifts from side to side and all that would never rent a trailer from haul again I'd rather buy a busted one off Craigslist and take my chances there not to mentioned they dare charge me a late fee fir bringing it in 2 hours late IT TOOK ME ANOTHER DAY TO GET HOME BECUSEE THEY DIDNT GIBE ME A NICE TRAILER A OLD ONE THE OLDEST ONE ON THE LOT I MEAN COME ON
Mindi WertzThe ramp was full of mud and rocks from previous rental. My husband dropped the paperwork and I tried calling but went to the national call center. The location never called me back.
Tona MusgraveEverything was great, employees where helpful, equipment was well maintained and picking up and dropping off was simple
Rachel McAlisterJohn was extremely knowledgeable and helpful
john reese | First ImpressionsRadio didn’t work, which normally wouldn’t matter, but because I had an 11 hour drive, it was a problem. Moving blankets were wet, couldn’t use half of them.
Leigh McDonaldJohn and his staff were very courteous and friendly. I had a storage unit there for 16 months. I highly recommend this facility.
Lynda McEvilly | Overall ExperienceI always have to rent a bigger truck than needed, have had this happen twice...I only rent for one way, and seems there is always trucks on the lot of the size I need but none for one ways...just feel like it's a money thing...
carol dortmans | Overall ExperienceTruck leaks and destroyed the items I was moving
Amanda CAMERONNo need to change anything, they know their job and they take care of their customers needs. You can’t ask for more than that.
darlene brownOverall a very pleasant and easy experience thanks to the employees
JOHN CAMPBELL | First ImpressionsThis location never disappoints. Lots of availability. Friendly and efficient.
Susan CarnesPerson checking me in was near as friendly as the person I rented it from, but service was good. Maybe they were having a bad day.
ROGER HENDERSONWhen I rented the U-Haul equipment in Calhoun Georgia, I rented it one way to Knoxville Tennessee and they charged me for a local rental and I ended up paying almost double. I’ve tried to contact customer service and Georgia traffic and Tennessee traffic and no one is helping me.
Chris PollockThe staff were helpful and friendly. Everyone from John and Charlotte in Alcoa, TN, to Roger in Claremont, NH, made the transfer seamless.
ralph Burbank | First ImpressionsGood
tim dixonExcellent.
TOBY TUMPSONOvercharged me on pull behind for extra day
Carrie MorganGreat storage option for our needs. Staff is always ready and willing to assist you.
Mona Palmer | Overall ExperienceThe gentleman that checked me in after my rental was very unprofessional and rude, also made the comment he wish people didn’t put pictures of damage because it makes it harder for him to check it in. I do not remember his name but very unprofessional. He was a gentleman that checked the U-Haul when I returned outside.
ALLEN CRISSGot the trailer home and loaded it and tire was very low and had to add air to tire on the trip too daytona Beach on the way down has slow leak would think u haul would ck tire pressure when they are returning truck or trailer
mike riffeVery helpful
Gregory ManningNothing. Joe, is fabulous !!
MARK SKILLMANAlways nice place to do business. Friendly and polite.
James PlunkGreat people, great service!
Stephen GrenierThe workers were great
Zachary Soule kelly | Online Move InKeep doing what you are doing.
Lee DilworthI have used this UHAUL location for years. Their customer service is awesome and everyone is very friendly & helpful.
Tracy DownsI sent an email to corporate outlining my issues. An unsafe vehicle to being overcharged by almost $19.00 because your representative wouldn’t listen to me when I tried to ask about the overages. I would never recommend this or any other location.
Andrea LubranoI dealt with half a dozen people through the course of this move. Everyone was great. Thanks.
Brian HattenAll the workers are nice and friendly
Kalynnza Richey | Online Move InNot a thing ! This was a wonderful experience Thank you
Kevin LordYour check-in guy Kaden needs to be a little more clear with his final invoicing directions.
Lara OdomInside cab had dog hair throughout.
Richard BaileyJohn was excellent!
Darlene JoyceThe gentleman who helped us was knowledgeable, efficient and did a great job helping us.
Neil Rowley | First ImpressionsExpected a 2 hour wait... they finished in under an hour. Nice job guys!
Mark GallowayStaff was great and attentive when the mobile app crashed and wouldn't let me complete the mobile rental. They helped me get into my rental and get on the road.
Dustin PayneWe needed to change the drop off location. The staff was very accommodating and assisted us in making the change. Good customer service.
Jim CallowayJohn and his team are always great and accommodated my request for a specific trailer type. Pleasure to do business with, as always!
Matthew McGillGreat!
Bridgette Gaddis | Overall ExperienceInside the office is a maze. Very much could use streamlined and probably decluttered. All else was just fine.
Cory SimpsonThe cost has went up 3-4 times since I've been using this storage facility and the late fee is ridiculous
Samantha Lovell | First ImpressionsInconvenient.
Michael WilsonGreat place.
OLDEN SMITHSent me greater than the 21 miles that I was additionally charged when I was within a few miles of other drop options.
ROBERT CALKHave a staff member give quick lesson on accessories, i.e., windshield wipers, etc.
James LeeI was pleased with every aspect of the storage facility and staff and would definitely use this location again if I have a need for additional storage.
Mary Drisdell | Overall ExperienceTHE STAFF IS ALWAYS SO KIND, HELPFUL & WELCOMING!
SARAH MARTIN | Overall ExperienceThe ladies who helped me both times in which I called customer service were outstanding and receives a 10 star rating
Warren BurrellMy plans changed and didn’t need the storage after all. The staff was very friendly and an extremely helpful. You will all my future business. I will recommend you to all my friends
NOLA ATTAK | Overall ExperienceAll was good
steve hodgeClean the attic part of the truck as well.
Matthew AdamoThe security alarm went off on my sister and I when I moved into the unit because I had been looking for a gate to input my gate code, not a keypad hidden on the side of the building behind a vehicle. I would have appreciated more instructions to that particular keypad since there wasn't an actual gate. My unit also smells of mold and mildew, so I'm genuinely concerned about storing my belongings there but it's too late to choose another unit with movers coming tomorrow to move my items in.
Aimee Glenn | Online Move InWe started in Knoxville at there location. Hoping to pick up our equipment there. Was called a few days before to say we had to pick up in Alcoa. And was promised a few extra days and extra mileage .. which after I got the paperwork there was no extra mileage and no extra days .. so to say I was disappointed is an understatement. Especially after having to drive 20-25 minutes from our home .
lisa HerringEverything was perfect!
Jennifer Burnette | Overall ExperienceN/a
Denney ZimmermanThere was a leak in the storage part of the truck and some of my boxes got wet. Informed at drop off .
Ronda RoweWell pleased no negative comments
Terry BoringThe cost was more than I thought it would be. The charge should be real time not automaticity a full day.
Laura McCarterRay was incredibly helpful and friendly to work with. This a a very well organized and operated U=Haul Center!
Sherrie RasmussenSo friendly and attentive. Glad I made the choice to do business with this location.
Juli Moates | First ImpressionsStaff extended ever possible curtiisy to me and being almost 80 years old it was greatly appreciated .
TED KASSIN | First ImpressionsThe staff at Alcoa Uhaul are awesome! Everyone is so friendly and customer focused. Very knowledgeable and willing to provide input to help on my rental needs. I rented a 10 truck but when I picked it up noticed it did not have a ramp. John was very helpful and was able to change my rental to a 15 truck with no delays. Also rented a storage unit at this facility. Very well maintained and secure!
CHAD RIVELAND | Overall ExperienceI rented a unit and I had a 26’ truck and car hauler to return. The guy on the lot was not helpful and acted like I was bothering him as he complained about being too busy. The only reason I’m giving a good rating is because of Ray. He went above and beyond. I had to switch units because the one I reserved was too small and there were trucks parked in the way of the new unit I rented. Ray made it happen and took care of everything I needed, while being professional the whole time.
LLOYD ROACH | First ImpressionsBest storage unit I have ever rented. I will return for any storage needs I may have in the future.
roy barner | Overall ExperienceJohn and Joe are absolutely wonderful, helpful and professional. I can't say enough good about the staff. And the facility is secure, clean and easy to access. Prices are perfect. Definitely recommend.
ashleigh carter | First ImpressionsStaff was very helpful and informative. Product availability, clean facility.
Chris Bowes | First ImpressionsFriendly helpful staff
sandy boone | Overall ExperienceGreat customer service by office personnel. The hidden gem here is Charlotte (aka. Ms. Sissy). Her area of expertise is official greeter and maintaining cleanliness of the units. Sissy maintains these units with the same love and care as we would in our homes, always greets everyone with a great big smile and “How are you today?” and checks in on you during your visit(s) to your unit. Sissy loves her job and be assured you will be taken care of. The next time I have a storage unit need this location on Alcoa Road will be my first choice.
DEBORAH QUALLS | Overall ExperienceI mean you have no contact with anyone and you are charged monthly; so yes everything was as I expected. I was suppose to get the first month free but was told at check out that if I chose to do business with them again they would consider giving me credit. Well if u have moved out of state and you are owed this, why would they need to consider giving you what you are owed. Oh well, customer service is no longer a thing.
Janice Cook | Overall ExperienceBy far one of the cleanest storage units I've seen very friendly staff very helpful
ESAM DWAIDAR | Overall ExperienceAll staff were very helpful and friendly. Closing my unit was so easy. Thanks for a excellent ecperience.
CAROL FORTH | Overall ExperienceI dealt with the general manager John he was extremely friendly and very helpful
ESAM DWAIDAR | First ImpressionsMy experience with this facility was way better than my expectations. I loved everything about it. I would have moved in to live in if I could have!! Thank you guys!
Fumiko Kay | Overall ExperienceI wish access to the storage rooms was available later or 24 hours. The staff was excellent and the facilities safe and secure.
BRIAN MOUTAW | Overall ExperienceThe manager at this location is very nice and very helpful!
Kristin Goode | Overall ExperienceI did have issues with the storage unit being changed to a different state. It was stressful, had to call multiple times to get it fixed, got shifted to different call centers. Finally, after 2 days of calling it was fixed to the correct location. Everything else was great. If I didn't have to call so much and be transferred so many times this would have been A excellent experience.
Dan Hall | Overall ExperienceStaff was friendly and helpful. Will use them again at the end of spring and recommending to others to use as well.
Andrew Watt | Overall ExperienceI will DEF use another UHaul location next time. Store Mgr.? Rude, condescending, VERY UNhelpful!
DIANA WILKERLING | Overall ExperienceWe only had one issue and it was actually with another Tenant… this was for short term storage between professional school years we had to store from moving from one rental to another …. Thank you very much for helping us !!!
KIMBERLEY MILLER | Overall ExperienceWonderful stafr..
Louis Rhyne | Overall ExperienceI did not care for how much the storage rent increased after only being there a short while
Tracy Tafilowski | Overall ExperiencePrice increases were ridiculous
HIS GROUND LLC | Overall ExperienceGreat people
Michael Freels | First ImpressionsAll the Uhaul staff were very helpful and very nice.
William Hofmann | Overall ExperienceThe only issue I had was the mapping wasn't great. Its a big place and our unit was hard to find. The staff is very friendly. Place is very nice and clean.
LEROY RIOJAS | Overall ExperienceI had an emergency need for storage in the area, and I would recommend this facility to anyone. The staff was helpful and knowledgeable about storage as well as where I would find other amenities I needed at the time. The place is one of the cleanest, and well lit storage facilities I have seen!
WILLIAMDAVID CONNER | Overall ExperienceCustomer Service is excellent. Mr. Webber was very helpful. *****
KATHLEEN ANDERSEN | First ImpressionsAwesome service ! Everyone is always friendly and helpful that’s why I will continue to go there.
Wayne Wypych | Overall ExperienceWe were promised a first floor unit and were offered a unit up stairs that would have been very difficult to maneuver with multiple turns. Went to a different facility
Thomas Detchemendy | Overall ExperienceThe staff was so welcoming and pleasant ☺️
Katie Hall | Overall ExperienceThe owner is great
ASHLEY LOCKE | Overall ExperienceThe price was a little high to begin with and then the rates increased as well. I just wanted my stuff inside to avoid bugs and mice, but the cost difference was a lot and a little tough while trying to save after a really tough relocation down here.
Evanna Dober | Overall ExperienceEveryone and company are awesome
LORRIE ORR | Overall ExperienceStaff was extremely courteous and help.
Robin Brackeen | First ImpressionsThe staff was customer oriented and very professional.
Robert Bowlby | Overall ExperienceI will give it A0A negative 0 but it doesn't go that low. I have been a customer of u-haul for over 20 years I've had storage units for over 10 I'm late one time because I had a vehicle issue that had to be repaired and I get harassed I have an employee to tell me to pay my effing bill on time I will never give you all one more dime of my money. This company is a joke they've gotten too big for their bridges and they need to be knocked down a peg or 2. And the manager John Webber when I told him what the problem was well Ma'am I don't think he really did that so basically the man stood there called me a liar. And don't worry I will be leaving reviews everywhere on the Internet that I can Facebook Instagram Yelp Google all of it. I tried to solve this dispute and I was called a liar so you can have your review and I'm glad that it stays.
Dawn Martin | Overall ExperienceAlways consistently good service
katherine foster | First ImpressionsJohn was a pleasure to work with
William West | Overall ExperienceVery east fast and friendly
KIMBERLY NORMAN | First ImpressionsI can’t thank them enough for working with me! If I need a storage unit again I will definitely come back to them!
Elizabeth Salzwedel | Overall ExperienceFriendly and knowledgeable staff. Also, this locations offers everything.
jacqueline rivera | Overall ExperienceThe gentleman that called to verify my checkout was great! I believe his name was John. There was some confusion (I thought I had checked out the month before, but I guess someone didn’t update my file). In any case, John was on it, and reimbursed that month immediately. Will definitely use again if/when needed.
Kelly gray | Overall ExperienceNice place. Helpful people
Jamie Blake | First ImpressionsOne of the owners of this facility that helped me was fantastic
ROBERT GURULE | First ImpressionsWill use again and recommend.
william heafey | Overall ExperienceI was happy with my experience with uhaul.
Pamela Collett | Overall ExperienceThere was Curtis friendly and it was very clean I will recommend them to anybody if you need a storage pool u-haul truck get u-hau
Johnny Simmons | First ImpressionsVery pleased with the whole experience.
leslie porter | Overall ExperienceI want to give a special thank you to Ms Sissy for her help in unloading my storage. She went above and beyond to help an old sick man
Fred GILES | Overall ExperienceKeep you’re rates the same and don't go up on price so often. No complaints other than that.
jonathan gass | Overall ExperienceI did have bugs getting in regularly as well a I found a dead mouse this year. No trash can in the building to throw away simple trash. It seems someone was taking advantage of it so instead of looking at cameras to correct the perpetrator, they punished all of us! I was disappointed with corporate as when they emailed that they were charging my credit card, they refused to attach my invoice so I had to waste my time and John's staff time calling them to send the invoice to me! I tried to go on the website to get it one time. It was very difficult navigating through it to even find the invoice so I never tried again!
shawn leahey | Overall ExperienceI hope I never move again, but if I did I’d definitely use this facility again. The staff went above and beyond to help.
Bethanie Wilson | Overall ExperienceAlways super friendly and helpful. The facility is always clean and even by myself I have always felt very safe. I have yet to meet an employee there that does not go out of their way to help.
AMANDA STONEBURNER | Overall ExperienceWe’re constantly renting storage units for our various motorcycle trips and this is by far, the most organized, cleanest and well lit facility that we’ve ever experienced in over 15yrs!
Matt Gobec | Overall ExperienceExcellent service. Walked me through the process and showed me where my locker was and ladder was ready. Friendly staff. Would recommend to friends.
william heafey | First ImpressionsWe have used this Uhaul on numerous occasions and everyone there goes above and beyond to be helpful! Thank You for Your Help.
Brenda Hutcheson | Overall ExperienceExtremely nice people!!
DEBBIE SMITH | First ImpressionsMy only complaint was that my automatic payment came out on the afternoon of the 24th, and we were moved out in the morning of the 26th- (a day and a half after the month's payment was taken) and there was no refund (not even prorated) for our monthly amount. That is my only complaint.
ERIC BOLIN | Overall ExperienceNone
Judith Ollis | First ImpressionsAbsolutely awesome experience. I ended up with three storage units at this location. I also dropped off and picked up equipment a few times. The entire staff was extremely friendly and helpful. Every part of the customer service side of the experience was very good. The only issue I had is that two my my units were on the second floor and there’s no elevator to take heavy items up and down. It worked out fine but I wasn’t really aware the units were on the second floor before getting there. Overall good experience though. I would recommend utilizing this facility.
Stephen Bryan | Overall ExperienceWe frequently rent storage units for our m/c trips and this facility is the best we’ve ever found! Clean, bright lighting, latest technology for self check-in, friendly staff and an easy on-line account set-up. Also a huge selection of rental vehicles. The owner and management really take pride in their work!! Truly amazing!!!
Matt Gobec | First ImpressionsI closed my account two full weeks before my next due date. I was extremely disappointed that there was no prorated refund as they will be renting my unit again effectively getting double rent on it. Not at all fair
SHERI-LYN SLANSKY | Overall ExperienceOwner and staff always professional, friendly and helpful. Convenient, full service location, too.
randy neal | Overall ExperienceI will definitely use these storage facilities in the future.
angie zalaya | Overall ExperienceWe appreciated the young man who showed us how to use the alarm system, took us right to the door and answered our questions. The carts to help with move in were also nice! Very clean and well maintained!
Sandra Cunningham | Online Move InI just started, but so far so good
Tom Walker | Online Move InVery friendly and easy to work with. Highly recommend this facility.
micheal Clancy | Overall ExperienceIm amazed for the quality of the place and storage. Its super secure n clean. The workers are little to moody but i guess its the weather.
Allan Coffman | Overall ExperienceJohn went out of his way to make me happy when we had a gas and mileage related question. Anytime I've had any type of bump in the road John always finds a way to make it work and I appreciate that. It keeps me coming back
kimberli sheets | First ImpressionsDuring a transition of renovating our home we found ourselves in need of storage and Alcoa Hwy Haul has been fantastic. Charlotte makes sure that you have everything you need and that you understand everything that storage entails. You can tell that the employees are very happy where they work and it shows through their professionalism and pride. This facility is very clean and I felt very safe. Thank you!
AMANDA STONEBURNER | First ImpressionsAbsolutely no worries. Security is the best and staff is very friendly, yet professional.
john anderson | First ImpressionsStaff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!
AMANDA STONEBURNER | First ImpressionsWill continue to suggest and use facility and products.
JEREMIAH GIBSON | Overall ExperienceHad problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!
Sandra Kimsey | Overall ExperienceEmployees were friendly and efficient, even after my nephew accidentally set the alarm off.
MICHELLE WILSON | First ImpressionsI am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!
Fumiko Kay | First ImpressionsInside temp controlled storage for couple years. My ground-level unit had good access but glad I didn’t have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.
charles howard | Overall Experienceexcellent customer service
CHARLES LENNON | Overall ExperienceGreat place for camper storage. The employees were friendly and helpful
Thomas Moon | Overall ExperienceIts very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.
Sherry Donahue | Overall ExperienceHelpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!
Savannah CRIBBS | Overall ExperienceStaff super nice and helpful. Access after business hours is great
CRYSTAL PRESLEY | First ImpressionsWe were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.
James Myers | Overall ExperienceI rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.
Farrukh Abdullaev | Overall ExperienceHi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.
Rosemarie Mexted | Online Move InI had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!
MICHAEL BRITTON | Overall ExperienceI had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.
Donald Rubright | Overall ExperienceMinor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.
CHARLES CURTIS | First ImpressionsEverything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.
John Bielik | Overall ExperienceWhen I’ve paid $150-65/month for years and my debit card that I set up for auto pay expires and I’m not aware, and I get charged a $30 overcharge, I’m not happy. After that when I went in to discuss issue that I wasn’t aware here’s my new card I was told overcharge would be refunded, and it wasn’t. Overpriced and arrogance, as if I needed your service. That’s how I was treated. No I won’t recommend you to anyone.
ROBERT PEAGLER | Overall ExperienceThe man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his imposition
GLENDA HORNER | Overall ExperienceI had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazing
Kim Teigen | First ImpressionsThey were great
DESDNIE HESS | First ImpressionsAll moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.
Mariann Goodwin | Online Move InEverything was perfect!
Megan Rose | First ImpressionsVery clean and employees were very nice. I also liked the recycling place to put items that others can take and use.
CONNIE MANDERFELD | Overall ExperienceIt was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.
JUSTIN MULLEN | First ImpressionsAfter renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.
Ronald Murphree | Overall ExperienceAwesome place
RICHARD BRINKMAN | Overall ExperienceGreat customer service.
Ernesto Jimenez | First ImpressionsExcellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.
GARY SCALES | Overall ExperienceEveryone was very helpful and went out of their way to help us.
REBECCA Quire | First ImpressionsYou have the best staff working for you professional always always ready to help if you need anything
timothy ruthersord | Overall ExperienceWent above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.
Christine roberts | Overall ExperienceStorage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.
Kenneth Cotter | Overall ExperienceThe staff is amazing, and the storage area is very clean
Megan Crawford | Overall ExperienceI reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?
Kenneth Cotter | First ImpressionsThe only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.
Elizabeth Cohen | Overall ExperienceVery accommodating and reasonable
WILLIAM CAMPBELL | Overall ExperienceNice folks
phil book | Overall ExperienceThe staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you’d expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.
Ryan Fiala | First ImpressionsReally helpful and friendly staff
Edmond Ruppel | First ImpressionsBit expensive and they don’t want to work with you even after having the unit for 24+ months.
steven northington | Overall ExperienceJohn was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn’t the same (still ok but not the same atmosphere ). Now I’m close to another location (all corporate stores) and it’s not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!
jonathan bray | First ImpressionsThis location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.
Susan Whitson | Overall ExperienceThe guy at the front desk (can’t remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn’t fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn’t sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don’t know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!
David Dudek | Overall ExperienceEasy to rent and convenient location friendly staff
Rebecca Landrum | Overall ExperienceI am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.
Jerry Greene | First ImpressionsI had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!
Alice Huang | First ImpressionsGreat experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !
HARVEY GLASS | First ImpressionsAlways extremely clean and the staff are wonderful!!!
SUE WERNER | First ImpressionsYour Sunday Staff is Top Notch.
timothy ruthersord | First ImpressionsThe guy who help me very accommodating and helpful
Malinda Lewis | First ImpressionsStaff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!
Donna Rhodes | Overall ExperienceBeen a customer for a long time and will continue to recommend to others.
william reece | First ImpressionsVery secure, very efficient and great inventory
Joe Gainer | Overall ExperienceYa'll should teach customer service skills!!!! Great folks doing a great job and smiling the whole time
Monica Brown | Overall ExperienceConvenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.
Mark S Smith | Overall ExperienceVery nice storage facility. Staff was always helpful and nice. I will use this Uhaul again if the need arises.
DEBORAH DRUMMER | Overall ExperienceReliable staff and really great service. Will recommend to my friends.
Daniel Curtis | First ImpressionsThe only down side to using this particular facility is they don’t have 24 hour access. Other than that the facility is wonderful as well as the staff
jami andrus | Overall ExperienceStaff very friendly and professional. Always very well lit buildings. I left my things in my unit for over 1 year and they came out the same way they were put in. No damage done. Would recommend to a friend.
Diane Plemons | Overall ExperienceThe staff was very helpful.
WILLIAM CAMPBELL | First ImpressionsLights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.
Martha Walker | Overall ExperienceRaymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!
Syldia Stone | First ImpressionsCompletely satisfied! Excellent facility and kind staff!
Jennifer Mirts | Overall ExperienceJohn went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & Noel
Wendi Vanzandt | Overall ExperienceTge truck rental was not a good experience I would like to speak someone at the corporate level about thus.
dana broadnax | Overall ExperienceWould have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollars
Johnathan Wilson | Overall ExperienceMy only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.
Danny Jenkins | Overall ExperienceWhen I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.
brianna bakoledis | Overall ExperienceGreat for storing our daughter's college dorm room stuff over the summer!
laurie Grover | Overall ExperienceI’m a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.
Jenna LaBree | Overall ExperienceJohn was very friendly
Greg Bevins | Overall ExperienceOur entire experience with U-Haul was great. The staff was very helpful and courteous. The facility was well lit and clean. The only negative we experienced was a unit near ours that smelled like one hundred cat litter boxes. It wasn't the fault of the facility. It was just a customer probably storing some furniture that their cats had peed on. Really gross.
Patricia Harrison | Overall ExperienceGuys were very helpful and friendly.
sheree King | Overall ExperienceThis location is great. The units are clean and secure. Staff were always helpful and friendly. I recommend them if you live in the Alcoa/Louisville are.
conchita bowling | Overall ExperienceHoping to use again when we get another camper
Beverly Lambert | Overall ExperienceWe really appreciated the quality and service that were available at this storage site. It was wonderful to have my RV in covered storage and have access to electricity to keep the battery charged and when necessary for other uses. This is a really great facility and is well maintained and secure.
PETER LANDRUM | Overall ExperienceExcellent friendly staff and service.
dwayne streat | Overall ExperienceEveryone was friendly and helpful.
Kelli Reisinger | First ImpressionsEverything was great. Please cancel my storage facility rental. I have removed everything. Thank you!
Fred Hayman | Overall ExperienceI rented a unit for about 17 months at this location. Making payment each month was fast and easy. Getting to my unit anytime I needed to was always available. VERY clean!!!
Casey Gross | Overall ExperienceI highly recommend this storage facility people are very nice and everything looks very clean
Marie Zaoral | Overall ExperienceVery nice experience! Thank you!
suzanne higbee | Overall ExperienceGreat service, convenient location. Thank you.
William Cross | Overall ExperienceThe entire staff was professional in every regard
Mark Williams | Overall ExperienceI am very thankful and pleased for my time at the Alcoa u-haul! They always answered questions and the facilities were always clean!
allyson hale | Overall ExperienceBefore hand I called and made a reservation. When I arrived there was no record. Other than that experience was great.
Stephen Hays | Overall ExperienceExcellent self reservation & check-in process, clean facility, appreciate the supplied carts for transferring items to unit, overall extremely happy so far!
Jonathan Darling | Online Move InFacility has very efficient and helpful staff and is well maintained.
RONDA PORT | Overall ExperienceHad a wonderful experience and heated as well
Mindi Wertz | First ImpressionsHelped planning for moving from our POD
katherine foster | First ImpressionsWonderful facility and very friendly staff.
John Haynes | Overall ExperienceThe U-Haul on Alcoa Hwy is top notch. They take renting trucks, storage units and shipping supplies to the highest level. The pride of the employee is apparent in every detail.
tammy hancock | Overall ExperienceU-Haul is doing excellent job accommodating all of my needs. The employees are highly professional and nice. I am very thankful for their help.
Zoya Gradov | First ImpressionsThe staff was friendly and my unit was perfect!
monica lee | Overall ExperienceThe 3 gentleman that were there were awesome!! Best service I’ve had from anywhere in a long time!
bernice stewart | First ImpressionsVery helpful and friendly employees.
Jeff Prince | First Impressionsthey changed the power availability but did not notify anyone which caused expensive battery issues and loss of food in the fridge this was a few years ago Office staff are rude and unwilling to help
TRACIE DAVIS | Overall ExperienceProfessional service.
Frank Evans | First ImpressionsFriendly, knowledgeable, professional.
Roger Mace | First ImpressionsBest place in maryville to have a storage unit. The staff was also very nice all the time.
Elizabeth Cochran | Overall ExperienceThere are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!
Neil Soper | First ImpressionsVery friendly and helpful staff, facility was clean and well maintained.
leigh jenkins | Overall ExperienceVery satisfied
henry young | Overall ExperienceThe service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guys
Janice Mcfalls | First Impressionsgreat facility
JOE JACKSON | Overall ExperienceGood value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.
Jeff Cox | Overall ExperienceGreat customer experience... all details were explained and process was easy to move into my storage unit
Robert Taylor | First ImpressionsUnit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.
Jeanetta McBride | Overall ExperienceIt was an expensive decision.
Pamela Hills | Overall ExperienceEveryone was very nice and helpful.
KELLY TEAGUE | Overall ExperienceThis is the best Uhaul location I have ever used. Great owner and management.
Wesley Owens | Overall ExperienceNo only excellent but very reasonably priced
RICKY BOWDEN | Overall ExperienceThe staff at both locations were tremendously helpful!
traci jjustice | Overall ExperienceCannot say enough about how easy these guys were to work with. My unit was set up and I was moving in...under 10 min. Same moving out. Super easy.
dennis shoffner | Overall ExperienceAn awesome experience!
paul hegle | Overall ExperienceGood storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.
DANNY ADKINS SR | Overall ExperienceGreat customer service and knowledgeable staff!
janet treese | First ImpressionsGreat facility
joseph vancura | First ImpressionsI've recommended service to others. No real criticisms. Staff friendly and helpful.
deb chory | Overall ExperienceThey worked with me thru it all, very like able people and Friendly . Thanks for your help.
debbie bridges | Overall Experiencerenting was easy and I was pleased with all services.
Ann Cornett | Overall ExperienceThey were timely and very professional.
regina kurt | Overall ExperienceGreat experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.
michelle laycox | Overall ExperienceI was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.
BILL REECE | Overall ExperienceQuick service, got it right the first time.
randall pierce | First ImpressionsAaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!
jenipher borum | Overall ExperienceGreat Service!
Rachel Rambo | Overall ExperienceThe staff was excellent
DAVID HUFFTETLER | Overall ExperiencePleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l
JUDITH SCOTT | Overall ExperienceThe friendly staff made the process very easy
Christa Greenlee | Overall ExperienceVery friendly and helpful
Jonathan Shearer | First ImpressionsVery nice place
sandy johnston | Overall ExperienceGreat communication. On time. Fair price.
ABEL ROSA | Overall Experiencethe unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!
Susan Coleman | Overall ExperienceVery Fast And Made Sure I Got The Right Unit For My Needs.
Austin Lanning | First ImpressionsI continue to use this facility and couldn’t be more pleased.
MARK MAJOR | Overall ExperienceNothing else to say, was happy to have had U-Haul
bernadette franklin | Overall ExperienceThank you!
shirlee rose | Overall ExperienceJohn was fantastic, he was helpful, professional and courteous.
sidney muniz | Overall ExperienceWorked great for me during our move to the area.
Glen Compton | Overall ExperienceGreat experience.
barbara steverson | Overall ExperienceFantastic service!
Sharon Haley | Overall ExperienceVery kind and courteous.
Deborah wilson | First ImpressionsThe GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.
TED PARKER | Overall ExperienceFair price and adequate space.
Pamela Hills | First ImpressionsStaff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. Thank you!
vicki grugin | Overall ExperienceVery good facility. Will use them again if needed.
Michael Bosco | Overall ExperienceThe storage box is wonderful.
lisa hill | Overall ExperienceI had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.
Denyse Vos | Overall ExperienceGreat prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.
Matt Brown | Overall ExperienceI did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. Thank you!
Rebecca Groenewold | Overall ExperienceVery nice and quick. I highly recommend them. The prices aren't bad at all either.
Ashley Gilbert | Overall ExperienceAll the folks were great
DAVID AND SUSAN RELLER | Overall ExperienceGreat place to deal with! The free month with the truck rental is a great option!
Cheryl Wilfong | Overall ExperienceAlthough I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!
Marty Kay | Overall ExperienceThe service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.
Eric Trainor | Overall ExperienceI did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.
LINDA JONES | Overall ExperienceMoved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.
Tyrik Scott | Overall ExperienceI did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress
mary childress | Overall ExperienceI was very satisfied and would recommend.
donna asburey | Overall ExperienceThey did a great job of delivering and picking up u boxes
Mary Sikes | Overall ExperienceThe driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that “time got away from her”. I called the manager and he told me he’d look into it but never called me back.
angela pinson | Overall ExperienceI only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.
JAMES BROTHERTON | Overall ExperienceI did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!
Gaye Clark | Overall ExperienceRental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.
Martha Walker | ReservationEunice our delivery driver was great.
PAUL INZER | Overall ExperienceThe staff was extremely helpful and courteous.
NICK ROSS | Overall ExperienceEunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.
Alan Palmgren | Overall ExperienceGo out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.
PATRICIA REDD | Overall ExperienceThe staff was very friendly and helpful, will definitely use this location again.
KELLY NOE | Overall ExperienceEverybody that I spoke with was friendly and helpful
Robert Collier | Overall ExperienceNumber 1 in rentals and storage.
RUDY VRANES | Overall ExperienceStaff very helpful
Angela Myers | Overall ExperienceEunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.
tonya jelf | Overall ExperiencePerfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!
BRYAN REYES | Overall ExperienceEunice was nice!
jiyoon lee | Overall ExperienceI think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.
William Huddleston | Overall ExperienceGood service
EMORY FUGATE | ReservationThank you all.
roxanne leonard | Overall ExperienceMy mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!
dillion Chitwood | ReservationReally enjoyed the staff friendly and informative
BECKY PADDOCK | Overall ExperienceJust outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.
CHARLES HANCOCK | Overall ExperienceAs always everything was great
GENE BORDEN | Overall ExperienceHorrible.
jesse long | Overall ExperienceVery helpful staff
scott jones | Overall ExperienceThank you
GARY RULE | Overall ExperienceChecked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.
Amy Walker | Overall ExperienceNot a fan of regular price hikes. But everything else was great.
CODY MCMILLIAN | Overall ExperienceGreat Staff and very helpful
Ronald Williams | Overall ExperienceI've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil
melissa knoop | Overall ExperienceI did not go to storage facility. Containers were stored there till they were delivered.
Bonnie Hargleroad | Overall ExperienceOur experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.
robert mathien | Overall ExperienceVery knowledgeable and pleasant staff!
lee reynolds | Overall ExperienceI loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to
Raquel Martin | Overall ExperienceI enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry
Bill Landry | Overall ExperienceMy car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.
jalen peterson | Overall ExperienceI've used this particular location several times. It's always been a pleasant experience.
CYNTHIA WARNER | Overall Experience