Customer Reviews for U-Haul Moving & Storage Of Alafaya

11,866 reviews

11815 E Colonial Dr   Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail, E. Colonial Dr. next to Amscot)

(407) 275-9267

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 275-9267

11815 E Colonial Dr
Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail, E. Colonial Dr. next to Amscot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sami Alagic 
Rating:
5.0

Customer did not leave a comment.

basillio plaza 
Rating:
5.0

Trailer tracked really well. Service was great and I was at U-Haul for a very limited time. Will certainly go back to the same location if I need those type services again.

George Langston 
Rating:
5.0

Employees were very friendly and answered all my questions. Great prices as well.

Kevin Gomez 
Rating:
5.0

Customer did not leave a comment.

Diane Smith 
Rating:
3.0

Did not receive a receipt. When I dropped off the equipment the employee said that I should receive a receipt via email within 30 minutes but never received it.

David Lazarus 
Rating:
5.0

Customer did not leave a comment.

TRANG ANG TRAN 
Rating:
5.0

Very easy to rent truck. wonderful customerservice

dodie sweeney 
Rating:
4.0

Very nice and pleasant. Employee

Shirlene COLEMAN 
Rating:
4.0

I dropped off after hours. The process was quick and where to drop off was well marked. The lot is small though and navigating was a little difficult.

Carissa Clay 
Rating:
5.0

Staff were very friendly and helpful.

Tonya Mays 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WINFIELD 
Rating:
5.0

Customer did not leave a comment.

Michael Brennan 
Rating:
5.0

Customer did not leave a comment.

miguel maldenado 
Rating:
3.0

Customer did not leave a comment.

Greg Crites 
Rating:
5.0

Very friendly and professional staff-enjoyable experience

barbara kellar 
Rating:
4.0

Customer did not leave a comment.

Douglas Broxson 
Rating:
3.0

Customer did not leave a comment.

Druvon Humphries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Coffey 
Rating:
5.0

Customer did not leave a comment.

MIchael Maldonado 
Rating:
4.0

Everything was ready just as manager said. Cart was available nearby so moving boxes in was easy.

MELANIE TIWARI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Venus Mia Fernandez Lovely 
Rating:
5.0

Customer did not leave a comment.

Juan Martinez 
Rating:
5.0

The automatic after-hours check-in was convenient and easy. Thanks to the clerk who pointed it out to me.

robert white 
Rating:
3.0

I was sent to three locations because they didn’t have the truck I need even though I made reservations. I spent so much gas driving around different locations. Very unorganized and inconvenient.

ricardo ferrell 
Rating:
5.0

I want to tell you that I am very happy, I feel very good with the attention that the workers at this location give me, they are all very friendly, very pleasant, very respectful, it is seen that they master their work very well, they treat the clients very well, the worker Karla She stands out for being so young and she is also an excellent worker. There are few young people who treat clients well, she is one of those young people who works very well. In short, they are all excellent workers, when I am in this location I feel happy. Many congratulations to all. Congratulations Donna. The other workers don't get jealous because I mention Karla and Donna, they are all excellent people and work very well 👍👍

Miguel Lantigua 
Rating:
5.0

Customer did not leave a comment.

Rod Kemp 
Rating:
4.0

Customer did not leave a comment.

Ralph Cresswell 
Rating:
5.0

Customer did not leave a comment.

Miguel Rosado 
Rating:
4.0

Gave above average because the person that checked me out pointed me in the wrong direction for my truck, luckily another w a s helpful in getting me in the correct direction. Everyone was very pleasant.

Patrick Schultz 
Rating:
5.0

Excellent customer service at this location.

Michael Shim 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
4.0

Customer did not leave a comment.

yosry Abouzaid 
Rating:
4.0

Customer did not leave a comment.

Cynthia Pagan 
Rating:
5.0

I love uhaul

Bujar Pentza 
Rating:
5.0

Customer did not leave a comment.

lisa daub 
Rating:
4.0

The lady who called me while going to return the dolly was having a attitude to the point she never let me finish talking

Isabella Gonzalez 
Rating:
5.0

Karla Moreno was very sweet and helpful during my experience. I was in and out in no time . Thank you

Jamaica Thorpe 
Rating:
5.0

I accidentally dropped my rayban prescription sunglasses and called in and was routed to customer service and forwarded my message to pick up said prescription glass from the dropped off location at 5010 W Tennessee St, Tallahassee, FL. Pls call me at (407) 373-5555 if they were able to retrieve my prescription glasses. Thank you. Arnulfo Simondac

ARNULFO SIMONDAC 
Rating:
5.0

The both of the customer service representatives were great in assisting and made renting process quick and easy!

Jesenia sanabria 
Rating:
5.0

Rented there multiple times. Always a great experience.

VICTOR PEREZ 
Rating:
5.0

Customer did not leave a comment.

komal deo 
Rating:
5.0

Customer did not leave a comment.

Miguel Nazario 
Rating:
5.0

Customer did not leave a comment.

daniel flaherty 
Rating:
5.0

Customer did not leave a comment.

Scott Pollock 
Rating:
4.0

You need to make your app with easier instructions on it put strictly how to check out when you leave the equipment on site say the scan code is on the door or where on the equipment it is don’t have active whatsoever in one place and checkout in another it’s to confusing to much to look at to figure out very confused couldn’t check out Thanks Michael Madison

Micahel Madison 
Rating:
5.0

Great experience !

Dennis Cowardin 
Rating:
5.0

Customer did not leave a comment.

marcus hopkins 
Rating:
4.0

Customer did not leave a comment.

Gregory Douglas 
Rating:
5.0

Customer did not leave a comment.

Alexandr Zemlyannikov 
Rating:
5.0

Customer did not leave a comment.

CATINIA ROSA-FLORES 
Rating:
5.0

Customer did not leave a comment.

Briana Oquendo 
Rating:
5.0

Staff was incredibly helpful.

Richard Edmonds 
Rating:
4.0

The visor on the drivers side needs to be fixed

JAMES ALVEY 
Rating:
3.0

The parking lot is terrible. Also while returning the app froze and upon restarting it lost my reservation so I couldn't do the photo upload portion. The app was very glitchy.

Robert Landrum 
Rating:
5.0

The people at this U-Haul location are very friendly and helpful. It is a great store to shop. We stop in a couple of weeks before our trip and Shaqueil explained all our options. Jimal helped us with our rental and got us on the road quickly. Both of these guys made our experience very nice. This was our first-time using U-Haul. The experience and trip went so well that we are already planning use U-Haul again soon.

Charles A Mitchell 
Rating:
5.0

Customer did not leave a comment.

John English 
Rating:
5.0

Customer did not leave a comment.

Norman Camacho 
Rating:
5.0

Great experience. Diana was very friendly and efficient!

Gloria Lavergne-Agron 
Rating:
5.0

Customer did not leave a comment.

oscar peralta 
Rating:
5.0

Customer did not leave a comment.

Javier Ramirez 
Rating:
5.0

Very friendly and helpful

VERONICA FLORES  |  First Impressions 
Rating:
5.0

Great customer service.

Michael Weaver 
Rating:
5.0

Excelente sitio siempre rento hay los recomiendo 100%

Lenis naranjo Juan Carlos 
Rating:
5.0

Customer did not leave a comment.

GREGG BUTTERY 
Rating:
5.0

The manager John really helped me with a fuse for my back lights as it wasn't working with the trailer-I was very appreciative

Amy Rainey 
Rating:
5.0

Customer did not leave a comment.

Javier Rivera 
Rating:
5.0

Customer did not leave a comment.

SALVADOR REYES 
Rating:
5.0

Customer did not leave a comment.

Ezekiel Palmer 
Rating:
5.0

Customer did not leave a comment.

Rene Palacios 
Rating:
4.0

Communication in policies and requirements to rent vehicles

Carolyn Reyes 
Rating:
5.0

Our first U-Haul rental was an older vehicle and the alignment was off, seatbelt didn't work, the radio would randomly get loud. The second one was perfect.

Christine Aponte 
Rating:
5.0

The entire service from pick up to drop off was very good!

josephine Green 
Rating:
5.0

Customer did not leave a comment.

Gisela Ramos 
Rating:
4.0

Customer did not leave a comment.

DANIEL HAND 
Rating:
5.0

Customer did not leave a comment.

Juan Flores 
Rating:
4.0

People were friendly and professional. The truck was dirty and smelled. I had to get air freshener to handle the smell.

Tyron Tims 
Rating:
5.0

Best place ever. Excellent service.

ALEXANDER LOPEZ 
Rating:
4.0

Customer did not leave a comment.

JUAN ALBERTO 
Rating:
5.0

Sales rep was exceptional and professional

Eneida Rodriguez 
Rating:
4.0

The emplyee could have checked the mileage, euipment first and finish the tansaction. Then, cleaned the vehicle. so, customers don’t have to wait.

YI-NING AN 
Rating:
5.0

Customer did not leave a comment.

AURORA alatriste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG BAXLEY 
Rating:
4.0

Customer did not leave a comment.

Nayda Ferguson 
Rating:
3.0

This is the 2nd time I made a reservation for a trailer and when arriving on time the staff did not have it ready to go. I have to wait for them and have to move my truck around to get it hooked up. What's the point of a drive thru area if they don't use it for arrivals?

Rex Wheeler 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Harris 
Rating:
5.0

Customer did not leave a comment.

John Needham 
Rating:
4.0

I was missing a dolly. So make sure all equipment is there.

John Gorrell 
Rating:
5.0

Customer did not leave a comment.

James Barrus 
Rating:
5.0

Customer did not leave a comment.

ranellda bryan 
Rating:
4.0

Customer did not leave a comment.

Juan Sanche 
Rating:
5.0

I have rented several equipment's in the past and very happy with the service.

Ramesh Bakhru 
Rating:
5.0

Customer did not leave a comment.

Andrey Makhotin 
Rating:
5.0

Shaquille Davis is a nice young man, very helpful allowing me to change the size of the truck from a larger 15' to 10', literally at the last second upon ready to leave, and then someone showed up with a smaller truck.

Brian Javeline 
Rating:
5.0

Customer did not leave a comment.

eduardo lamboy 
Rating:
5.0

Customer did not leave a comment.

ERIC RIVERA BOCANEGRA 
Rating:
5.0

Great experience.

Jim Davis 
Rating:
5.0

Customer did not leave a comment.

Charles Woodburn 
Rating:
5.0

Customer did not leave a comment.

Thien Nguyen 
Rating:
4.0

Customer did not leave a comment.

KEVIN WRIGHT 
Rating:
5.0

Customer did not leave a comment.

perry Fraser 
Rating:
3.0

Only issue was the unit was not prepared or ready for my scheduled appointment. I had to wait around for 15 minutes for someone at front desk. Then they had to scramble around and get trailer ready and made me back up into trailer rather than use their hitch moving tool to get trailer in place. Lastly, they didn't adjust the return time after wasting 20 mins or so. When returning the trailer... that was fine. But note to this location.... when a scheduled appointment is done be prepared and don't waste the customers time.

Rex Wheeler 
Rating:
5.0

Customer did not leave a comment.

SAMIED FIGUEROA 
Rating:
5.0

Customer did not leave a comment.

Kveta Duncan 
Rating:
5.0

Donna was amazing and we loved need up renting 2 storage units ! Great service form everyone there

Daniel Yu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob Lockman  |  Overall Experience 
Rating:
4.0

Two keypad system is cumbersome

Gregory Padowitz  |  Online Move In 
Rating:
2.0

Stored my belonging there for 13 months, picked up my things this week and everything was covered in rat droppings and cockroaches. For the money I paid for a climate controlled uni,t I would expect good pest control

JUAN ACOSTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL MARTIN  |  Overall Experience 
Rating:
5.0

I had an amazing experience with the storage unit. The hours were adequate, the access was quick and efficient and the dollies made it very Easy to move everything in and out of storage and to the moving truck. They provided a desk clock and the storage unit was clean, smelled great and had a great temperature for everything that was in storage.

Emmanuel Ruiz  |  First Impressions 
Rating:
5.0

Staff was excellent and very friendly

TODD NASH  |  Overall Experience 
Rating:
5.0

Thank you so much Donna! You're a superstar ✨️

Erin Tuchbaum  |  First Impressions 
Rating:
5.0

My home and vehicle just burned down so I'm going through a very traumatic time right now. And Donna really helped put my family and I at ease. She helped get us through this hard time and was so caring and genuine. I'm so grateful that she was my U-haul representative, thank you, Donna!

Erin Tuchbaum  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA RAUCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david hernandez  |  First Impressions 
Rating:
5.0

I would recommend this U-Haul storage facility to anyone in need of their services because of the humble patience the employees expressed to me as a customer they’re lenient , kind and understanding especially if you’re going through a life crisis and need alittle time to get yourself sorted. So with pleasure I am grateful and pleased to say I’m a valued & loyal customer of the U-Haul located at 11815 E Colonial Dr, Orlando, FL 32826

Martina Cole  |  Overall Experience 
Rating:
5.0

Unit was clean, staff was very helpful. Melody and Shaquille went above and beyond. Thank you!

Gavin Garcia  |  Overall Experience 
Rating:
5.0

Donna and the manager Shaquille were very nice and helpful, definitely will come back again!

Sammy Fashona  |  Overall Experience 
Rating:
1.0

24 hour access was not working, the check in boxes were not working very well ever. My unit was first overbooked so I ended up with a smaller unit than I needed. One worker was very rude to my father when he was trying to park due to virtually no parking spaces available. I will never be back to this location or U-HAUL in general.

Luke Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirtish patel  |  Online Move In 
Rating:
5.0

Excellent customer service and secure well maintained storage facility!

Ana Hooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael perez  |  First Impressions 
Rating:
5.0

The unit I requested wasn’t available, so the manager gave me another!

Kim Walker  |  First Impressions 
Rating:
4.0

The manager, Shaquille, and Donna were very nice to us.

Sammy Fashona  |  First Impressions 
Rating:
4.0

I was generally pleased with this facility but would like to comment on the fact that the main access door was broken and unavailable when I went to empty out the unit. This made it very difficult to vacate the unit. There was a small side entrance available but and it was just a nuisance and inconvenience. I’m sure it was a temporary thing but I didn’t even see any staff making an effort to fix the issue.

GLORIA PALACIO  |  Overall Experience 
Rating:
2.0

I booked a unit online, then received a call a few days before move in stating that it had been overbooked and I no longer had a unit. The associate who called said they could get me a bigger unit and a month free which was great. I thought everything was resolved and my move in date was scheduled for July 16th. Upon arrival to the office on July 16th, it turns out the unit had been scheduled for move in on July 13th unbeknownst to myself. So, I now have to use a much smaller unit and must stand up the couch I needed to store vertically. The only reason I am giving two stars is due to the manager attempting to make up for the error by giving me the first month free. If not for that, I would give one star. Regardless, I never plan on using U-Haul storage again.

Luke Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bouran Al Sunari  |  Overall Experience 
Rating:
5.0

Love the staff great friendly guys

carolyn redmond  |  Overall Experience 
Rating:
4.0

The staff was always very courteous and friendly. When ever I had a problem , which was seldom. They were extremely helpful. I had the unit for over 5years and really didn’t have any major problems.

cheryl boddie  |  Overall Experience 
Rating:
5.0

Donna has excellent customer service. Thank you

bert marie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamari Osborne  |  Overall Experience 
Rating:
5.0

Took a lot of stress off to know things were in a secure space

Melissa Kirby  |  Overall Experience 
Rating:
5.0

Great costumer service

Kerry SILVA  |  First Impressions 
Rating:
3.0

Of so what’s password? Trying to add gift

Keri Nestle  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Charles Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Cochran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Lawrence  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEMMARIE ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jorez chisholm  |  Overall Experience 
Rating:
5.0

The manager was amazing great hire!!! The entire team was helpful and friendly

carolyn redmond  |  First Impressions 
Rating:
5.0

I’ve used U Haul for every move. Very satisfied!

Marcia Cochran  |  First Impressions 
Rating:
5.0

My need for a uhual truck and storage unit came at a rushed and unfortunate time. Plans changed from hour to hour and at every turn the associates and manager showed sympathy, understanding, and flexibility that blew me away. Thank you so much for providing terrific service!!!

colton jaqueth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie born  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Chloe Mountain  |  Online Move In 
Rating:
5.0

Eric was so good with me and help me with a littler garbage that I have in the storage. The day that I cancel my storage ir was a lady, I don’t remember name she was very gentle and check the storage. I cleaned and clean walls and doors well. Everything was so easy. Thank you for your services. Love and recommended U-Haul to anyone who need storage their furniture. Greatest services guys. Nelly D. Medina

NELLY MEDINA  |  Overall Experience 
Rating:
5.0

Amazing customer service!!!!!

Nadege Cherubin  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gretchen Guster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Farchette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daivd lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Desposito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Kirby  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Humberto Ravelo  |  First Impressions 
Rating:
4.0

Some of my items in the storage were damaged from the heat and humidity in the unit's when the AC broke down for 4 or 5 days. But they gave everyone a month free for the 85+ degrees. Outside of that, the staff is great and very professional.

Nathaniel Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfrico Adams  |  Overall Experience 
Rating:
1.0

roaches all in my outside unit and the A/C as broken during check out having the workers work in hot air. Just the overall worse experience ever. I had to replace a lot of furniture and wash every piece clothing I owned spending excess money that’s I didn’t have. Then when I got to try to access my outside unit there are uhaul trucks blocking me from exiting .

TYRRELL THERMEZI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT BROOKS  |  Overall Experience 
Rating:
3.0

2nd time using this storage facility and anytime I have clothes, sheets, dolls in the unit, they always come back with mold on them. I had sheets there to cover up my other things and when I removed it on the day of the move out it had a huge black stain.

Thamer Aljohani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Martinez  |  Overall Experience 
Rating:
5.0

The move in was great, they were efficient, friendly and helpful! Thank you for another excellent experience.

Brenda Chance  |  First Impressions 
Rating:
5.0

Great, clean location where the standard is very friendly and helpful. Highly recommend this location

PAUL ABAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LE ROY DEMET  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Cuevas  |  Overall Experience 
Rating:
5.0

The employees working here are top notch. Friendly and helpful. Highly recommend this location for storage needs.

CHRISTIAN GUERRERO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Didric Dukes  |  First Impressions 
Rating:
5.0

Many thanks Mt. Khan and I really appreciate your hospitality and business.

Angel Ellis  |  First Impressions 
Rating:
5.0

Excellent business and employees cover all criteria and escort customer to storage rent also offer luck, tapping, and equipment to transport furniture to storage which is the best help to me. Thank you. Nelly D. Medina

NELLY MEDINA  |  First Impressions 
Rating:
5.0

Great service

Margarita Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Desposito  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Walenciak  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shamida Daniels  |  First Impressions 
Rating:
5.0

Tamir was very helpful and went above and beyond to make sure my storage and uhaul truck rental went as smooth as possible. There are so many stressors that come along with moving so to have great customer service was extremely helpful.

Stephanie Roussel  |  Overall Experience 
Rating:
1.0

Garbage never use again worst ever I don't care

ALFONSO MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Cochran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asheley glover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas day  |  First Impressions 
Rating:
5.0

I've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L

Laurie K Laughlin  |  Overall Experience 
Rating:
3.0

I rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit

gary corson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana Minter  |  First Impressions 
Rating:
5.0

Staff was courteous and very helpful. My only complaint is that for three days at the end of my rental four September they would not prorate the three days or even a week and charge me a full months storage when I really didn’t need it even after I rented a truck.

JOHN BURNHAM  |  Overall Experience 
Rating:
5.0

Mr Chestnut was excellent!

Angel Cuevas  |  First Impressions 
Rating:
5.0

Rachel was very helpful

Michelle Dimos  |  First Impressions 
Rating:
5.0

Rachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel

Laurie K Laughlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joeseph Figueredo  |  First Impressions 
Rating:
5.0

Ms Douglas excellent employee, she made our experience with u haul happy

Cynthia deasis  |  Overall Experience 
Rating:
5.0

Only downside is that Uhaul trucks would block entry to door.

Wisnolda Durassaint  |  Overall Experience 
Rating:
5.0

The staff is professional and courteous. The facility is clean and we'll maintained. I would definitely recommend this location to everyone.

tyler cottle  |  Overall Experience 
Rating:
5.0

Experience was very nice, all the representatives were kind and courteous and ready to help.

JOHN BURNHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Atwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Glesner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Deforest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LE ROY DEMET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDUL MBUVI  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marc Anthony Pacheco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Leung Lin  |  First Impressions 
Rating:
1.0

Storage site has animal problem, racoons size scat found all over my belongings. Half the time I had to go to office in order to get to my unit due to code errors. One time a payment was never ran, even though I had autopay, wanted to charge me a late fee. Always chaotic and hectic in the office. Had a left hand doesn't know what the right hand is doing feel. Obvious high turnover at this location. Will not use u-haul again for storage.

Mark Breller  |  Overall Experience 
Rating:
4.0

I would have rate the storage with 5 stars if the roll down gate had been operating properly since the begining.

Javier Arango  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Barnes  |  Overall Experience 
Rating:
5.0

Great customer service!

Jennyfer Dominguez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ARLENE Rodriguez  |  Overall Experience 
Rating:
5.0

BRIT IS ALWAYS AWESOME!! She's a Great Leader, give her a Rai$e!! :)

REBECCA VEIT-HOLT  |  Overall Experience 
Rating:
5.0

The personal was amazing!! I’m so happy with the service. Only God know all the huddles that came across the path but you guys where able to make this relocation happen for me!! I’m so grateful for this company from the beginning. From the personal in Green Bay WI to the personal of the Orlando Alafaya store!! You guys are amazing!! Thank you so much !!

mario vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lytzamed Santa  |  Overall Experience 
Rating:
5.0

Staff was excellent... I really appreciate everything they did to make my relocation process a smooth and easy process. JRodriguez

Julio Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emilia Luciano  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful. Easy pickup and drop off. I should had come here 2 years ago. Thanks for everything.

Jeff Cotner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES CANON  |  Overall Experience 
Rating:
3.0

I did not get my refund for the month of October. I had checked out before the end of September and I still got charged for the month of October. I had called the customer service number they had put into the system to get my refund and I never did. Also, I never go a phone call back about it! Someone needs to fix this.

VALERIA NARVAEZ  |  Overall Experience 
Rating:
1.0

No entiendo, si yo saque mis pertenencias el 09/04/2020 por que extrageron dinero de mi cuenta September 16/2020 y ademas me envian un email diciendo que el proximo pago sera el 10/16/2020, yo me puse en contacto con mi banco, espero que regresen el dinero a mi cuenta, nadie responde el telefono en sus oficinas, mi numero es el 702 408 7222 para que me den una explicacion, o saber si tengo que hacer un reclamo formal, att Leonel Castillo.

Leonel Castillo  |  Overall Experience 
Rating:
3.0

The only Issue I had was being charged after I had sent in my move out pictures and information online and then the process wasn’t finished on uhaul end. Sending me and my mom notices That I still owed money after I moved out

Amanda Pinner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Magaly Castillo  |  Overall Experience 
Rating:
1.0

The entirety of the property is too small and unsafe for customers in every way possible. Trucks and vehicles are double parked, there is no space for turn around, and no space for parking in general. No assistance was provided in accessing my unit and dollys were not offered for use. This is the worst experience I’ve ever encountered at any storage facility.

Melissa Saporito  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Partridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETHSAIDA RAMSAROOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurore Narcisse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert altmark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA FIELDS  |  Overall Experience 
Rating:
5.0

Great workers, very efficient!

tamia hicks  |  Overall Experience 
Rating:
5.0

Joshua was very helpful. Great location!

Ruth Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Mottram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Ness  |  First Impressions 
Rating:
5.0

keep up the excellent customer service.

Adrina Howard  |  Overall Experience 
Rating:
5.0

The 2 associates at the front desk were friendly and quick in their service!....very clean facility...not a single bug or roach when I emptied my unit!

kamlesh nanji  |  Overall Experience 
Rating:
5.0

Thank you guys for all that you’re doing in such a crazy time! The two guys who helped me did an amazing job doing so even while following the inconvenient guidelines.

jennifer torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor Roldos  |  First Impressions 
Rating:
5.0

Great Thank yoy

Emilia Luciano  |  Overall Experience 
Rating:
1.0

My unit was always blocked by a uhaul truck. I don’t have access to my unit. I called and filed a complaint with no call back from the manager.

Ali Salman  |  Overall Experience 
Rating:
3.0

The storage facility itself was great, it was clean and secure. The office staff on the other hand needs some retraining in customer service. The manager down to the one or two front desk employees.

Louise Calder  |  Overall Experience 
Rating:
5.0

5 years of use and everything was perfect!

AMPARO BLANCO  |  Overall Experience 
Rating:
3.0

I went 3 times from the 1st time i rented the unit and all 3 time i had to go insidebso they can move some trucks that were blocking my access to my storage unit.. very disappointed.

danny ortiz  |  Overall Experience 
Rating:
5.0

Brit was fantastic she answered all my questions and took care of my truck and storage locker

Billy Barnes  |  First Impressions 
Rating:
4.0

Thank you

Gloria Benitez  |  Overall Experience 
Rating:
5.0

Good natured staff. Genuinely concerned about customers, willing to go the extra mile to help customers achieve their goals

Dan Bailey  |  First Impressions 
Rating:
1.0

The general manager was overbearing and downright dictatorial in the way he runs the facility. It reflects very poorly giving the fact that I have always been treated with respect in other loca

Joe Alicea  |  Overall Experience 
Rating:
5.0

Manager Josh was very accommodating and helpful. I would recommend this location because of their attention to customer needs and flexibility.

Andrew Giammalvo  |  First Impressions 
Rating:
5.0

This place is by far the best for customer service! Everyone is so helpful and courteous! Rented a truck and storage unit and everything went fast and easy!

alisha laforest  |  First Impressions 
Rating:
4.0

There were times I needed to have access to my unit outside of posted hours.

nathan peck  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff.

Jennifer Ira  |  Overall Experience 
Rating:
1.0

Store manager Ms. Omega was so unprofessional. I hate to say so, but she definitely needs to have a refresher course on customer service and wake up call that she don't own U-haul, but works for Uhaul

JAVIER SANTIAGO  |  Reservation 
Rating:
5.0

Great service.

Isreal Martinez  |  Overall Experience 
Rating:
5.0

Checking in and checking out was great. The staff was really helpful and courteous, especially Omega. The only downside to this location is the door, which has two different swipe pads on either side.

AMBER MIRAJKAR  |  Overall Experience 
Rating:
5.0

Although they had given away my booked storage unit, they instead upgraded me at no change to a larger unit (thankfully still airconditioned). The employees were super nice and helpful.

AMBER MIRAJKAR  |  Reservation 
Rating:
1.0

Worst experience ever! Very unlikely to use uhaul again

Alex Moore  |  Reservation 
Rating:
5.0

Excellent experience!! Had my storage unit for about 3 years and never had a problem. Thank you!

GARY TONZINI  |  Overall Experience 
Rating:
5.0

Todo muy conforme

EDUARDO AVILA  |  Overall Experience 
Rating:
5.0

From pickup to drop off everyone was very helpful !! No worries... no lost time .... went smooth as silk !! Great team !👍

John Smith  |  Overall Experience 
No reviews have been submitted for this location.

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