Customer Reviews for U-Haul Moving & Storage Of Alafaya

11,849 reviews

11815 E Colonial Dr   Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail, E. Colonial Dr. next to Amscot)

(407) 275-9267

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 275-9267

11815 E Colonial Dr
Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail, E. Colonial Dr. next to Amscot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Druvon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

MIchael M. 
Rating:
4.0

Everything was ready just as manager said. Cart was available nearby so moving boxes in was easy.

MELANIE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Venus Mia F. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

The automatic after-hours check-in was convenient and easy. Thanks to the clerk who pointed it out to me.

robert W. 
Rating:
3.0

I was sent to three locations because they didn't have the truck I need even though I made reservations. I spent so much gas driving around different locations. Very unorganized and inconvenient.

ricardo F. 
Rating:
5.0

I want to tell you that I am very happy, I feel very good with the attention that the workers at this location give me, they are all very friendly, very pleasant, very respectful, it is seen that they master their work very well, they treat the clients very well, the worker Karla She stands out for being so young and she is also an excellent worker. There are few young people who treat clients well, she is one of those young people who works very well. In short, they are all excellent workers, when I am in this location I feel happy. Many congratulations to all. Congratulations Donna. The other workers don't get jealous because I mention Karla and Donna, they are all excellent people and work very well 👍👍

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

Rod K. 
Rating:
4.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
4.0

Gave above average because the person that checked me out pointed me in the wrong direction for my truck, luckily another w a s helpful in getting me in the correct direction. Everyone was very pleasant.

Patrick S. 
Rating:
5.0

Excellent customer service at this location.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

yosry A. 
Rating:
4.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

I love uhaul

Bujar P. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
4.0

The lady who called me while going to return the dolly was having a attitude to the point she never let me finish talking

Isabella G. 
Rating:
5.0

Karla Moreno was very sweet and helpful during my experience. I was in and out in no time . Thank you

Jamaica T. 
Rating:
5.0

I accidentally dropped my rayban prescription sunglasses and called in and was routed to customer service and forwarded my message to pick up said prescription glass from the dropped off location at 5010 W Tennessee St, Tallahassee, FL. Pls call me at (407) 373-5555 if they were able to retrieve my prescription glasses. Thank you. Arnulfo Simondac

ARNULFO S. 
Rating:
5.0

The both of the customer service representatives were great in assisting and made renting process quick and easy!

Jesenia S. 
Rating:
5.0

Rented there multiple times. Always a great experience.

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

komal D. 
Rating:
5.0

Customer did not leave a comment.

Miguel N. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

You need to make your app with easier instructions on it put strictly how to check out when you leave the equipment on site say the scan code is on the door or where on the equipment it is don't have active whatsoever in one place and checkout in another it's to confusing to much to look at to figure out very confused couldn't check out Thanks Michael Madison

Micahel M. 
Rating:
5.0

Great experience !

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

marcus H. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Alexandr Z. 
Rating:
5.0

Customer did not leave a comment.

CATINIA R. 
Rating:
5.0

Customer did not leave a comment.

Briana O. 
Rating:
5.0

Staff was incredibly helpful.

Richard E. 
Rating:
4.0

The visor on the drivers side needs to be fixed

JAMES A. 
Rating:
3.0

The parking lot is terrible. Also while returning the app froze and upon restarting it lost my reservation so I couldn't do the photo upload portion. The app was very glitchy.

Robert L. 
Rating:
5.0

The people at this U-Haul location are very friendly and helpful. It is a great store to shop. We stop in a couple of weeks before our trip and Shaqueil explained all our options. Jimal helped us with our rental and got us on the road quickly. Both of these guys made our experience very nice. This was our first-time using U-Haul. The experience and trip went so well that we are already planning use U-Haul again soon.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Norman C. 
Rating:
5.0

Great experience. Diana was very friendly and efficient!

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

oscar P. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

Very friendly and helpful

VERONICA F.  |  First Impressions 
Rating:
5.0

Great customer service.

Michael W. 
Rating:
5.0

Excelente sitio siempre rento hay los recomiendo 100%

Lenis naranjo J. 
Rating:
5.0

Customer did not leave a comment.

GREGG B. 
Rating:
5.0

The manager John really helped me with a fuse for my back lights as it wasn't working with the trailer-I was very appreciative

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR R. 
Rating:
5.0

Customer did not leave a comment.

Ezekiel P. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
4.0

Communication in policies and requirements to rent vehicles

Carolyn R. 
Rating:
5.0

Our first U-Haul rental was an older vehicle and the alignment was off, seatbelt didn't work, the radio would randomly get loud. The second one was perfect.

Christine A. 
Rating:
5.0

The entire service from pick up to drop off was very good!

josephine G. 
Rating:
5.0

Customer did not leave a comment.

Gisela R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
4.0

People were friendly and professional. The truck was dirty and smelled. I had to get air freshener to handle the smell.

Tyron T. 
Rating:
5.0

Best place ever. Excellent service.

ALEXANDER L. 
Rating:
4.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Sales rep was exceptional and professional

Eneida R. 
Rating:
4.0

The emplyee could have checked the mileage, euipment first and finish the tansaction. Then, cleaned the vehicle. so, customers don't have to wait.

YI-NING A. 
Rating:
5.0

Customer did not leave a comment.

AURORA a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
4.0

Customer did not leave a comment.

Nayda F. 
Rating:
3.0

This is the 2nd time I made a reservation for a trailer and when arriving on time the staff did not have it ready to go. I have to wait for them and have to move my truck around to get it hooked up. What's the point of a drive thru area if they don't use it for arrivals?

Rex W. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
4.0

I was missing a dolly. So make sure all equipment is there.

John G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ranellda B. 
Rating:
4.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

I have rented several equipment's in the past and very happy with the service.

Ramesh B. 
Rating:
5.0

Customer did not leave a comment.

Andrey M. 
Rating:
5.0

Shaquille Davis is a nice young man, very helpful allowing me to change the size of the truck from a larger 15' to 10', literally at the last second upon ready to leave, and then someone showed up with a smaller truck.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

eduardo L. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Great experience.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Thien N. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

perry F. 
Rating:
3.0

Only issue was the unit was not prepared or ready for my scheduled appointment. I had to wait around for 15 minutes for someone at front desk. Then they had to scramble around and get trailer ready and made me back up into trailer rather than use their hitch moving tool to get trailer in place. Lastly, they didn't adjust the return time after wasting 20 mins or so. When returning the trailer... that was fine. But note to this location.... when a scheduled appointment is done be prepared and don't waste the customers time.

Rex W. 
Rating:
5.0

Customer did not leave a comment.

SAMIED F. 
Rating:
5.0

Customer did not leave a comment.

Kveta D. 
Rating:
5.0

The only issue is the trucks themselves, nothing any of the employees can do about it when customers abuse the vehicles. They have always been clean, just abused. The service I've received from the employees has been exceptional.

jacob W. 
Rating:
1.0

First when I called they said they had no 15 feet trucks available then I called customer service and the same location had the trucks. Then after I left the lot the truck wasn't driveable as left turn wasn't working and steering was unstable. I was 1 block away and manager danny (female ) said call a tow truck... why would I wait 3hrs for tow trick if I'm one block away. So I put on my hazard light and drove it slowly. When I got back to store they test drive it and yes they shut it down as not drivable. I ask the manager for my next truck at no cost cause this wasted my time and she said nope all ill give you is 10 off. She doesn't care

KOMALRAM G. 
Rating:
5.0

Donna was amazing and we loved need up renting 2 storage units ! Great service form everyone there

Daniel Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
1.0

I was forced to Uber home because my personal car was blocked in by other trucks .definitely was my worst and last experience with you guys ..I called manager and spoke with him and he said he is not driving about back to move the trucks so me and the other people could get out personal vehicles ..I called customer service and spoke with Terrell and he was extremely rude and was completely no help ..I was forced to be outside all night in the freezing cold .

John M. 
Rating:
3.0

I was given a truck that was buried and had to change vehicles. The office seemed uncoordinated.

Kim D. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

I had a problem with the drop off. It would not scan. There was another man there who was trying to help also.

maria V. 
Rating:
5.0

The staff was super friendly, the helped me with my reservation and all my questions!! I recommend this place 100%!!

Valentina C. 
Rating:
5.0

I received excellent customer service during the evening from a Lady when I rented a Service Appliance Dolly ahead of the morning when I rented the truck to move my fridge. Luther price per mile was high the service I received from that lady and the gentleman who worked the next morning was excellent. He was very helpful in explaining the how to check my mileage & gas level along with how to report any damage with upload of a photo if necessary. I-Haul hired really good personal at this site Alafaya Trail & East Colonial Deive in Orlando.

david M. 
Rating:
4.0

Customer did not leave a comment.

wanda A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

They said there was more gas in the truck than what there was. The truck door would not shut correctly once I got home. They assured me I could keep it another day for free. I was way over charged. I called and the lady was super rude and said she would connect me to someone else when I asked about the charges and it did not make any sense and it was another 55 minute wait on hold before it hung up on me.

PHYLLIS B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

GREAT customer service

carlos T. 
Rating:
5.0

Staff did a great job!!!

Linda G. 
Rating:
5.0

everything went smoothly

William M. 
Rating:
5.0

Customer did not leave a comment.

Rob L.  |  Overall Experience 
Rating:
4.0

Two keypad system is cumbersome

Gregory P.  |  Online Move In 
Rating:
2.0

Stored my belonging there for 13 months, picked up my things this week and everything was covered in rat droppings and cockroaches. For the money I paid for a climate controlled uni,t I would expect good pest control

JUAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
5.0

I had an amazing experience with the storage unit. The hours were adequate, the access was quick and efficient and the dollies made it very Easy to move everything in and out of storage and to the moving truck. They provided a desk clock and the storage unit was clean, smelled great and had a great temperature for everything that was in storage.

Emmanuel R.  |  First Impressions 
Rating:
5.0

Staff was excellent and very friendly

TODD N.  |  Overall Experience 
Rating:
5.0

Thank you so much Donna! You're a superstar ✨️

Erin T.  |  First Impressions 
Rating:
5.0

My home and vehicle just burned down so I'm going through a very traumatic time right now. And Donna really helped put my family and I at ease. She helped get us through this hard time and was so caring and genuine. I'm so grateful that she was my U-haul representative, thank you, Donna!

Erin T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david h.  |  First Impressions 
Rating:
5.0

I would recommend this U-Haul storage facility to anyone in need of their services because of the humble patience the employees expressed to me as a customer they’re lenient , kind and understanding especially if you’re going through a life crisis and need alittle time to get yourself sorted. So with pleasure I am grateful and pleased to say I’m a valued & loyal customer of the U-Haul located at 11815 E Colonial Dr, Orlando, FL 32826

Martina C.  |  Overall Experience 
Rating:
5.0

Unit was clean, staff was very helpful. Melody and Shaquille went above and beyond. Thank you!

Gavin G.  |  Overall Experience 
Rating:
5.0

Donna and the manager Shaquille were very nice and helpful, definitely will come back again!

Sammy F.  |  Overall Experience 
Rating:
1.0

24 hour access was not working, the check in boxes were not working very well ever. My unit was first overbooked so I ended up with a smaller unit than I needed. One worker was very rude to my father when he was trying to park due to virtually no parking spaces available. I will never be back to this location or U-HAUL in general.

Luke A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirtish p.  |  Online Move In 
Rating:
5.0

Excellent customer service and secure well maintained storage facility!

Ana H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael p.  |  First Impressions 
Rating:
5.0

The unit I requested wasn’t available, so the manager gave me another!

Kim W.  |  First Impressions 
Rating:
4.0

The manager, Shaquille, and Donna were very nice to us.

Sammy F.  |  First Impressions 
Rating:
4.0

I was generally pleased with this facility but would like to comment on the fact that the main access door was broken and unavailable when I went to empty out the unit. This made it very difficult to vacate the unit. There was a small side entrance available but and it was just a nuisance and inconvenience. I’m sure it was a temporary thing but I didn’t even see any staff making an effort to fix the issue.

GLORIA P.  |  Overall Experience 
Rating:
2.0

I booked a unit online, then received a call a few days before move in stating that it had been overbooked and I no longer had a unit. The associate who called said they could get me a bigger unit and a month free which was great. I thought everything was resolved and my move in date was scheduled for July 16th. Upon arrival to the office on July 16th, it turns out the unit had been scheduled for move in on July 13th unbeknownst to myself. So, I now have to use a much smaller unit and must stand up the couch I needed to store vertically. The only reason I am giving two stars is due to the manager attempting to make up for the error by giving me the first month free. If not for that, I would give one star. Regardless, I never plan on using U-Haul storage again.

Luke A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bouran A.  |  Overall Experience 
Rating:
5.0

Love the staff great friendly guys

carolyn r.  |  Overall Experience 
Rating:
4.0

The staff was always very courteous and friendly. When ever I had a problem , which was seldom. They were extremely helpful. I had the unit for over 5years and really didn’t have any major problems.

cheryl b.  |  Overall Experience 
Rating:
5.0

Donna has excellent customer service. Thank you

bert m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamari O.  |  Overall Experience 
Rating:
5.0

Took a lot of stress off to know things were in a secure space

Melissa K.  |  Overall Experience 
Rating:
5.0

Great costumer service

Kerry S.  |  First Impressions 
Rating:
3.0

Of so what’s password? Trying to add gift

Keri N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEMMARIE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jorez c.  |  Overall Experience 
Rating:
5.0

The manager was amazing great hire!!! The entire team was helpful and friendly

carolyn r.  |  First Impressions 
Rating:
5.0

I’ve used U Haul for every move. Very satisfied!

Marcia C.  |  First Impressions 
Rating:
5.0

My need for a uhual truck and storage unit came at a rushed and unfortunate time. Plans changed from hour to hour and at every turn the associates and manager showed sympathy, understanding, and flexibility that blew me away. Thank you so much for providing terrific service!!!

colton j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie b.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Chloe M.  |  Online Move In 
Rating:
5.0

Eric was so good with me and help me with a littler garbage that I have in the storage. The day that I cancel my storage ir was a lady, I don’t remember name she was very gentle and check the storage. I cleaned and clean walls and doors well. Everything was so easy. Thank you for your services. Love and recommended U-Haul to anyone who need storage their furniture. Greatest services guys. Nelly D. Medina

NELLY M.  |  Overall Experience 
Rating:
5.0

Amazing customer service!!!!!

Nadege C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gretchen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daivd l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Humberto R.  |  First Impressions 
Rating:
4.0

Some of my items in the storage were damaged from the heat and humidity in the unit's when the AC broke down for 4 or 5 days. But they gave everyone a month free for the 85+ degrees. Outside of that, the staff is great and very professional.

Nathaniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfrico A.  |  Overall Experience 
Rating:
1.0

roaches all in my outside unit and the A/C as broken during check out having the workers work in hot air. Just the overall worse experience ever. I had to replace a lot of furniture and wash every piece clothing I owned spending excess money that’s I didn’t have. Then when I got to try to access my outside unit there are uhaul trucks blocking me from exiting .

TYRRELL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT B.  |  Overall Experience 
Rating:
3.0

2nd time using this storage facility and anytime I have clothes, sheets, dolls in the unit, they always come back with mold on them. I had sheets there to cover up my other things and when I removed it on the day of the move out it had a huge black stain.

Thamer A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
5.0

The move in was great, they were efficient, friendly and helpful! Thank you for another excellent experience.

Brenda C.  |  First Impressions 
Rating:
5.0

Great, clean location where the standard is very friendly and helpful. Highly recommend this location

PAUL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LE ROY D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel C.  |  Overall Experience 
Rating:
5.0

The employees working here are top notch. Friendly and helpful. Highly recommend this location for storage needs.

CHRISTIAN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Didric D.  |  First Impressions 
Rating:
5.0

Many thanks Mt. Khan and I really appreciate your hospitality and business.

Angel E.  |  First Impressions 
Rating:
5.0

Excellent business and employees cover all criteria and escort customer to storage rent also offer luck, tapping, and equipment to transport furniture to storage which is the best help to me. Thank you. Nelly D. Medina

NELLY M.  |  First Impressions 
Rating:
5.0

Great service

Margarita G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shamida D.  |  First Impressions 
Rating:
5.0

Tamir was very helpful and went above and beyond to make sure my storage and uhaul truck rental went as smooth as possible. There are so many stressors that come along with moving so to have great customer service was extremely helpful.

Stephanie R.  |  Overall Experience 
Rating:
1.0

Garbage never use again worst ever I don't care

ALFONSO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asheley g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas d.  |  First Impressions 
Rating:
5.0

I've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L

Laurie K L.  |  Overall Experience 
Rating:
3.0

I rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit

gary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana M.  |  First Impressions 
Rating:
5.0

Staff was courteous and very helpful. My only complaint is that for three days at the end of my rental four September they would not prorate the three days or even a week and charge me a full months storage when I really didn’t need it even after I rented a truck.

JOHN B.  |  Overall Experience 
Rating:
5.0

Mr Chestnut was excellent!

Angel C.  |  First Impressions 
Rating:
5.0

Rachel was very helpful

Michelle D.  |  First Impressions 
Rating:
5.0

Rachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel

Laurie K L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joeseph F.  |  First Impressions 
Rating:
5.0

Ms Douglas excellent employee, she made our experience with u haul happy

Cynthia d.  |  Overall Experience 
Rating:
5.0

Only downside is that Uhaul trucks would block entry to door.

Wisnolda D.  |  Overall Experience 
Rating:
5.0

The staff is professional and courteous. The facility is clean and we'll maintained. I would definitely recommend this location to everyone.

tyler c.  |  Overall Experience 
Rating:
5.0

Experience was very nice, all the representatives were kind and courteous and ready to help.

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LE ROY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDUL M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marc Anthony P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny L.  |  First Impressions 
Rating:
1.0

Storage site has animal problem, racoons size scat found all over my belongings. Half the time I had to go to office in order to get to my unit due to code errors. One time a payment was never ran, even though I had autopay, wanted to charge me a late fee. Always chaotic and hectic in the office. Had a left hand doesn't know what the right hand is doing feel. Obvious high turnover at this location. Will not use u-haul again for storage.

Mark B.  |  Overall Experience 
Rating:
4.0

I would have rate the storage with 5 stars if the roll down gate had been operating properly since the begining.

Javier A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy B.  |  Overall Experience 
Rating:
5.0

Great customer service!

Jennyfer D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ARLENE R.  |  Overall Experience 
Rating:
5.0

BRIT IS ALWAYS AWESOME!! She's a Great Leader, give her a Rai$e!! :)

REBECCA V.  |  Overall Experience 
Rating:
5.0

The personal was amazing!! I’m so happy with the service. Only God know all the huddles that came across the path but you guys where able to make this relocation happen for me!! I’m so grateful for this company from the beginning. From the personal in Green Bay WI to the personal of the Orlando Alafaya store!! You guys are amazing!! Thank you so much !!

mario v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lytzamed S.  |  Overall Experience 
Rating:
5.0

Staff was excellent... I really appreciate everything they did to make my relocation process a smooth and easy process. JRodriguez

Julio R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emilia L.  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful. Easy pickup and drop off. I should had come here 2 years ago. Thanks for everything.

Jeff C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES C.  |  Overall Experience 
Rating:
3.0

I did not get my refund for the month of October. I had checked out before the end of September and I still got charged for the month of October. I had called the customer service number they had put into the system to get my refund and I never did. Also, I never go a phone call back about it! Someone needs to fix this.

VALERIA N.  |  Overall Experience 
Rating:
1.0

No entiendo, si yo saque mis pertenencias el 09/04/2020 por que extrageron dinero de mi cuenta September 16/2020 y ademas me envian un email diciendo que el proximo pago sera el 10/16/2020, yo me puse en contacto con mi banco, espero que regresen el dinero a mi cuenta, nadie responde el telefono en sus oficinas, mi numero es el 702 408 7222 para que me den una explicacion, o saber si tengo que hacer un reclamo formal, att Leonel Castillo.

Leonel C.  |  Overall Experience 
Rating:
3.0

The only Issue I had was being charged after I had sent in my move out pictures and information online and then the process wasn’t finished on uhaul end. Sending me and my mom notices That I still owed money after I moved out

Amanda P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Magaly C.  |  Overall Experience 
Rating:
1.0

The entirety of the property is too small and unsafe for customers in every way possible. Trucks and vehicles are double parked, there is no space for turn around, and no space for parking in general. No assistance was provided in accessing my unit and dollys were not offered for use. This is the worst experience I’ve ever encountered at any storage facility.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETHSAIDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurore N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA F.  |  Overall Experience 
Rating:
5.0

Great workers, very efficient!

tamia h.  |  Overall Experience 
Rating:
5.0

Joshua was very helpful. Great location!

Ruth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason N.  |  First Impressions 
Rating:
5.0

keep up the excellent customer service.

Adrina H.  |  Overall Experience 
Rating:
5.0

The 2 associates at the front desk were friendly and quick in their service!....very clean facility...not a single bug or roach when I emptied my unit!

kamlesh n.  |  Overall Experience 
Rating:
5.0

Thank you guys for all that you’re doing in such a crazy time! The two guys who helped me did an amazing job doing so even while following the inconvenient guidelines.

jennifer t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor R.  |  First Impressions 
Rating:
5.0

Great Thank yoy

Emilia L.  |  Overall Experience 
Rating:
1.0

My unit was always blocked by a uhaul truck. I don’t have access to my unit. I called and filed a complaint with no call back from the manager.

Ali S.  |  Overall Experience 
Rating:
3.0

The storage facility itself was great, it was clean and secure. The office staff on the other hand needs some retraining in customer service. The manager down to the one or two front desk employees.

Louise C.  |  Overall Experience 
Rating:
5.0

5 years of use and everything was perfect!

AMPARO B.  |  Overall Experience 
Rating:
3.0

I went 3 times from the 1st time i rented the unit and all 3 time i had to go insidebso they can move some trucks that were blocking my access to my storage unit.. very disappointed.

danny o.  |  Overall Experience 
Rating:
5.0

Brit was fantastic she answered all my questions and took care of my truck and storage locker

Billy B.  |  First Impressions 
Rating:
4.0

Thank you

Gloria B.  |  Overall Experience 
Rating:
5.0

Good natured staff. Genuinely concerned about customers, willing to go the extra mile to help customers achieve their goals

Dan B.  |  First Impressions 
Rating:
1.0

The general manager was overbearing and downright dictatorial in the way he runs the facility. It reflects very poorly giving the fact that I have always been treated with respect in other loca

Joe A.  |  Overall Experience 
Rating:
5.0

Manager Josh was very accommodating and helpful. I would recommend this location because of their attention to customer needs and flexibility.

Andrew G.  |  First Impressions 
Rating:
5.0

This place is by far the best for customer service! Everyone is so helpful and courteous! Rented a truck and storage unit and everything went fast and easy!

alisha l.  |  First Impressions 
Rating:
4.0

There were times I needed to have access to my unit outside of posted hours.

nathan p.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff.

Jennifer I.  |  Overall Experience 
Rating:
1.0

Store manager Ms. Omega was so unprofessional. I hate to say so, but she definitely needs to have a refresher course on customer service and wake up call that she don't own U-haul, but works for Uhaul

JAVIER S.  |  Reservation 
Rating:
5.0

Great service.

Isreal M.  |  Overall Experience 
Rating:
5.0

Checking in and checking out was great. The staff was really helpful and courteous, especially Omega. The only downside to this location is the door, which has two different swipe pads on either side.

AMBER M.  |  Overall Experience 
Rating:
5.0

Although they had given away my booked storage unit, they instead upgraded me at no change to a larger unit (thankfully still airconditioned). The employees were super nice and helpful.

AMBER M.  |  Reservation 
Rating:
1.0

Worst experience ever! Very unlikely to use uhaul again

Alex M.  |  Reservation 
Rating:
5.0

Excellent experience!! Had my storage unit for about 3 years and never had a problem. Thank you!

GARY T.  |  Overall Experience 
Rating:
5.0

Todo muy conforme

EDUARDO A.  |  Overall Experience 
Rating:
5.0

From pickup to drop off everyone was very helpful !! No worries... no lost time .... went smooth as silk !! Great team !👍

John S.  |  Overall Experience 
No reviews have been submitted for this location.

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