Customer Reviews for U-Haul Moving & Storage of Ajax

6,141 reviews

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic, East of Westney West of Harwood)

(289) 315-0567

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic, East of Westney West of Harwood)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Service was an hour past scheduled time

David Lingenfelter 
Rating:
5.0

Great all around experience

Ian Macpherson 
Rating:
5.0

Customer did not leave a comment.

jamila indawala 
Rating:
4.0

Customer did not leave a comment.

RONALD MONTEITH 
Rating:
5.0

Always great service, one suggestion though, the ramps are generally over looks when cleaning . My ramp had ice salt all over it .

WILLIAM MCLEAN 
Rating:
5.0

Customer did not leave a comment.

Salvatore Luciano 
Rating:
5.0

Customer did not leave a comment.

Olorunjuwon Ogunbase 
Rating:
5.0

All good

lora duncan 
Rating:
5.0

Customer service was exceptional. I've rented from Uhaul before. Would appreciate some sort of loyalty discount for subsequent rentals. Thanks again. Andy Lubczynski

Andy Lubczynski 
Rating:
5.0

Customer did not leave a comment.

D'Sandra Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Towab Popal 
Rating:
4.0

Customer did not leave a comment.

Issac Williams 
Rating:
5.0

Customer did not leave a comment.

Axel Hotzwik 
Rating:
5.0

Yes!!! Stop forcing people to use the app and sign up for it!! I called an agent last night to drop the truck off. Everything was great the agents were great at pick up, the cleanliness of the truck, but when it came to dropping the truck off i was not happy, i had to roam around the building for almost an hour tryna figure out how to drop the truck off with out using the app. Stop forcing people to use the app, instead place a picture of a QR code by the drop off area so folks can use the website instead. I am sure I'm not the only person saying this… Thank you Matt

Matthew Marsh 
Rating:
5.0

Let them know it's very expensive and there no day to day charge it's a fix rate ..

Brain Jenson 
Rating:
4.0

Customer did not leave a comment.

Jenna Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jamila indawala 
Rating:
5.0

I appreciate everything, particularly, the lady who served me. She was above and beyond. Thanks! Yonatan

Yonatan Hiruy 
Rating:
5.0

Customer did not leave a comment.

Shawn Bala 
Rating:
5.0

Very good service, my only complaint was the billing, I was over charged for fuel and rental but was it was quickly rectified, thanks.

Maxwell Anderson 
Rating:
5.0

Customer did not leave a comment.

Richard Bennett 
Rating:
5.0

Customer did not leave a comment.

amir ramalingam 
Rating:
3.0

I was going to rate excellent, but this is what happened to me: even reserving the truck one week before, the day before they sent me a message saying the pick up location was 36 km opposite to where I was moving… they didn’t have any similar options for what I was looking for in the location that is 5 min from where I was living. After 20 min on the phone and 3 transfers someone helped me and “gave me” the extra mileage. Next day when I got at the place I received a message someone was going to call me 5 min before my pick up time. I got at the location and the person there told me they didn’t have my truck because the person didn’t drop it off at the right place. She told me to wait for a call, nobody called me, I called U-Haul and then they sent me to another location 10 min from there. I called the next day and got a discount for the inconvenience. Other than that everything was nice, good truck, clean and new…

Sadir Junior 
Rating:
5.0

I always love renting from this location everyone is so friendly and knowledgeable. The customer service is top notch. No improvement needed for me

Janet Brown 
Rating:
5.0

Customer did not leave a comment.

Alexander Cabral 
Rating:
5.0

Beautiful service!

Natalia Peteshenkov 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE

shadene glasgow 
Rating:
4.0

I booked an appointment online and was confirmed for Monday March 11, but then was advised that they never do hitch installations on Mondays at that location. Is there lack of co-ordination between central online booking functionality and the local branch? So was rescheduled for Wednesday and had a great experience today.

Larry Hogg 
Rating:
3.0

The service provided by the receptionist was excellent, but the service provided by the person responsible for delivering the truck was poor. We rented an articulated truck with a trailer for the car, but we only received information on how the trailer for the car worked after I went after the delivery person and asked. Thanks.

LUCIANA DE OLIVEIRA 
Rating:
5.0

Customer did not leave a comment.

Joseph valerio 
Rating:
5.0

Staff assisted throughout the process, excellent service,

ORONZO ALBERGA 
Rating:
5.0

Customer did not leave a comment.

MARIA CREESIA MENDOZA 
Rating:
5.0

The equipment needs to serviced I could hardly ratchet up the tyre straps very rusty and dry store clerk was amazing

Robert Hammond 
Rating:
5.0

Customer did not leave a comment.

Waveney Archer 
Rating:
5.0

Customer did not leave a comment.

LEROY FULLWOOD 
Rating:
5.0

Clean environment and friendly, helpful staff.

Diane Tomlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Marciano 
Rating:
5.0

Customer did not leave a comment.

Gary Baggesen 
Rating:
5.0

The service was excellent, The staff were friendly and helpful,

Don Murray 
Rating:
5.0

Another great experience from all the staff at this Ajax location.

WILLIAM MCLEAN 
Rating:
3.0

Check in needs to be more quicker.

Jesuraj Ratnaraj 
Rating:
1.0

Car need a maintenance

Rapar Hamasalih 
Rating:
5.0

Everything works perfectly...don't change a thing.

David Eno 
Rating:
5.0

Easy to drop off. Was met by representative who was extremely efficient and closing off contract

MICHAEL GAUVREAU 
Rating:
5.0

I guess my only complaint is that I registered for the self-serve mobile phone rental but when I went to pick up the truck, I still had to go in and lineup. I have to say that was a bit of a turn off, but the staff there from the people at the cash to the people outside, made it a pleasant experience. I would definitely return to this location absolutely!!!

Lyndsay Misevski 
Rating:
5.0

Have a copy design of parking area and pint out poss location the the rental.

Aleem Ghanny 
Rating:
5.0

I am tell everyone when you looking for U-Haul come to Ajax any time there is a truck for you.

nanda Persaud 
Rating:
5.0

All was great!

ARLENE WYSE 
Rating:
4.0

Made arrangements to have the hitch installed at 9 am. Had to wait till 9:30 as that was the normal time when the technician started work. So the improvement is to not book appointments when the techs are not yet at work.

AXEL Hotzwik 
Rating:
4.0

Customer did not leave a comment.

Carla Barker 
Rating:
5.0

The customer service at the frontdesk and the person who picked up the truck from me at the end of the day was impeccable and extremely helpful and respectful.

Yohance Reid 
Rating:
4.0

Customer did not leave a comment.

Daniel Young 
Rating:
5.0

Staff were great friendly and very accommodating. They even offered lunch as appointment went just a bit longer than expected . Price for service very fair.

JERARD WHITE 
Rating:
5.0

Nothing

Mavis Hayles 
Rating:
5.0

Customer did not leave a comment.

Michael Sagoe 
Rating:
5.0

Customer did not leave a comment.

Carmelo Gurrieri 
Rating:
5.0

Customer did not leave a comment.

Ellen Penton 
Rating:
5.0

I picked trailer with a ramp and said it was for a motorcycle which I needed. When I picked up the trailer did not have a chock which I needed for the motorcycle. Got One that I needed good. Not sure if the app can be improved as I picked from your selection and did not get the correct trailer. Thanks

Allen mcmillen 
Rating:
5.0

Customer did not leave a comment.

Evan Patoir 
Rating:
5.0

Nothing to report, everything went smoothly.

Donald Steenson 
Rating:
5.0

Customer did not leave a comment.

CHUANGUO WANG 
Rating:
5.0

Customer did not leave a comment.

Muhammed Khan 
Rating:
5.0

Good customer service

Syed Ahmed 
Rating:
5.0

Customer did not leave a comment.

Mark Hammar 
Rating:
4.0

Not your fault but it is a bit of a hike for me to pick up and drop off trailer because our local dealer didn't have one Also couldn't get the app to recognize my phone location during after hours drop off. Tried 3 or 4 times using your instructions but couldn't make it work

Thomas Sommerville 
Rating:
5.0

Staff were all friendly and very helpful. Best U-Haul experience I’ve ever had.

Geoffrey Fletcher 
Rating:
5.0

Can’t think of anything everything went smooth

WILLIAM MCLEAN 
Rating:
5.0

Great as always. I use the Station road location for all my rentals as it’s very efficient and gets you in and out quickly.

Tom Pavlidis 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE SINCLAIR 
Rating:
5.0

Customer did not leave a comment.

Donna Wagnell 
Rating:
5.0

Customer did not leave a comment.

Lorne Preston 
Rating:
5.0

Customer did not leave a comment.

GLENDON LARMOND 
Rating:
5.0

I will refer a friend.

Achilles Rama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rory oconnor 
Rating:
3.0

Customer did not leave a comment.

BLAKE PERRYMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENTW HOSKIN 
Rating:
5.0

All of them excellent!!!...from the phone calls i made..to the front desk to check me in to the staff that helped me unhook the trailer at the end of the day. I have rented from this location several times and have always had a positive experience!

Heather Gallagher 
Rating:
4.0

One tie down anchor missing at a crucial point for my required use. Was able to make due otherwise.

tom kasulis 
Rating:
5.0

Customer did not leave a comment.

Amina Jama  |  Overall Experience 
Rating:
5.0

All over, excellent service this location, Employers are like friendly and yes very clean. Only advice for improvement like rate need to be little cheaper km wise. Otherwise fantastic service.

Mohammad Hassan 
Rating:
5.0

Very professional. Everything was explained in detail.

Joan Desroches 
Rating:
5.0

I go a little farther than I have to use this location. I like it is full service //

KENTW HOSKIN 
Rating:
4.0

Friendly Staff. Easy process to rent a van.

NEIL YOUNG 
Rating:
4.0

It was a good experience

Calvin Farrell 
Rating:
4.0

Customer service has to be better they were a bit rude at times

Paul Houston 
Rating:
5.0

As always satisfied with Uhaul *****

Joseph Wright 
Rating:
5.0

Customer did not leave a comment.

brian decker 
Rating:
5.0

Customer did not leave a comment.

Adriano Costa 
Rating:
5.0

Leave the two wheeled hand cart and moving blankets out of the back of the truck. It takes up space. If I wanted to rent them I would go inside the rental store and rent them.

steve jackson 
Rating:
5.0

Great customer Service, speedy transactions

Allen mcmillen 
Rating:
4.0

Customer did not leave a comment.

Jeff Muzzi 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ DOHERTY 
Rating:
5.0

Customer did not leave a comment.

Muhammad Zahir Sheikh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Richmond 
Rating:
5.0

This location is very impressive. It’s very clean and organized. Customer service is awesome, friendly and accommodating.

VICKI-LYNE MILLSON 
Rating:
5.0

Customer did not leave a comment.

Brandon Levy 
Rating:
5.0

Customer did not leave a comment.

Rosalie Moffatt 
Rating:
5.0

Customer did not leave a comment.

John Gruber 
Rating:
5.0

Perfect

Mike Busch 
Rating:
5.0

I very appreciate all the office members Very nice people friendly for it a best facility over

batravil vanceslas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABENA KANKAM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFF TAMAGI 
Rating:
5.0

Customer did not leave a comment.

Susan Chandler 
Rating:
5.0

Customer did not leave a comment.

Corey Rainford 
Rating:
5.0

Customer did not leave a comment.

JOHN CORBIN 
Rating:
2.0

The proper trailer was not ready for us. It was behind a trailer that the trailer brakes were not working. And it took quite some time to get at. If we rented the trailer, and they knew we were coming why was it not pulled out for us????? Also no one was on staff that could look at our trailer wiring. After connecting it, we found out that we had an issue. Our lights were not working. We had to go somewhere else to find out that we needed a new trailer fuse for the lights. We were at the Ajax main location, why was the maintenance person not on staff. Very inconvenient. It wasn’t there fault we had an issue, but it was there issue that they couldn’t help fix it, even at a cost. Also, it was a small women who had to deal with trying to pull out the trailer (with broken brakes) that was blocking our trailer in. We had to help her. It took a lot of time. And I get bad for her. I am not impressed!

Jeff Leibold 
Rating:
5.0

A great experience! Facility is always sparkling clean, bright and accessible. Staff is always so helpful and efficient. Will always recommend this location for any moving and storage needs

darlene knabl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun O'Reilly 
Rating:
5.0

Customer did not leave a comment.

NELIA BROWN 
Rating:
4.0

Give discounts to frequent renters throughout the year to create incentive for ongoing business. Helps to prevent customers shopping around. Prices have gone up.

JOEL-FELIX ORTIZ 
Rating:
1.0

U-HAUL AJAX Team are Phenomenal , they treat customers with respect and Compassion I don't feel like a customer I feel like part of a family.

Kim JESSON  |  First Impressions 
Rating:
5.0

All excellent. Only thing that would be nice is to credit partial final month rent.

GUNNAR VANVLIET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen patterson  |  First Impressions 
Rating:
5.0

Fantastic customer service, accurate, knowledgable, friendly. Chose a unit too small and when I realized it they changed it for a larger unit. The Ajax location has amazing staff and is a great facility.

Nancy Hooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bowler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT STRONG  |  First Impressions 
Rating:
5.0

There was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.

JOSSETTE HAYLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthia Glasgow  |  First Impressions 
Rating:
2.0

I am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.

Frances Savella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZAINA THAHER  |  Overall Experience 
Rating:
5.0

Great Place…Great Service.

paul allain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANITA CHRISTABEL FALLS  |  First Impressions 
Rating:
4.0

You need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.

Blake Rodger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL BROOME  |  First Impressions 
Rating:
5.0

Tylek is a perfect assistant Manager, great customer service skills

Mireille Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUELANGEL AGUDELO RINCON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Armstrong  |  Overall Experience 
Rating:
5.0

Kim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Thank you!

sara sinclair  |  First Impressions 
Rating:
1.0

Even though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that “my invoice was correct and nothing was going to be done for the inconvenience” I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again

Sonia Morgado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Bedard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL FELIX ORTIZ  |  Overall Experience 
Rating:
3.0

Had difficulty with the app. Hard to up load identification.

Diane Tomlin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bruce corbett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amina Jama  |  First Impressions 
Rating:
3.0

Staff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.

IRFAN ILYAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLIN MONTAQUE  |  Online Move In 
Rating:
5.0

Friendly staff

MUHAMMAD ASIF KHAN  |  First Impressions 
Rating:
5.0

A great experience. Staff was great!

IVANW KLYNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisha Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Graeme Laurie  |  Online Move In 
Rating:
5.0

I would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.

pauline Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Kalyta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Ramdath  |  Overall Experience 
Rating:
5.0

What a great place.. I will always use their service, just great prices

paul allain  |  First Impressions 
Rating:
4.0

the hallways were well lit; it was a little dark in the actual storage unit

TERRY BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecil Hermans  |  Overall Experience 
Rating:
5.0

What a wonderful staff. Always so helpful, caring and kind. The best team I've come across 🙂

LINDA VAN ES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARYE JUDD-BOTELHO  |  First Impressions 
Rating:
4.0

good

George Rathbone  |  Overall Experience 
Rating:
3.0

Great with service but still expensive for the footage use.

Beverly Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GRANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ferne Jones  |  First Impressions 
Rating:
5.0

Uhaul is always great! Never any complaints. :)

Candice Keast  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMYJOSEPH RODGER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WALLINNORMAN O'CONNOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Walters  |  Overall Experience 
Rating:
5.0

It would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.

CHRISTOPHER WYARD  |  Overall Experience 
Rating:
5.0

This is the third time I’ve had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne

suzane gillis  |  Overall Experience 
Rating:
5.0

The staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.

JAIME CHATFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne O'REGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ROCKBRUNE  |  Overall Experience 
Rating:
5.0

The staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .

Beverly Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Hernborg  |  Overall Experience 
Rating:
5.0

I couldn’t ask for more. I will recommend you to everybody.

REGINA SIEGEL  |  First Impressions 
Rating:
1.0

I mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is

Jonathan Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David demelo  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.

Dennise Button  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talek Julian  |  First Impressions 
Rating:
5.0

Best staff ever and the manager is excellent

JSV PARTNERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Bilik-Lima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selina Rawe  |  First Impressions 
Rating:
3.0

Nice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.

Cassidy unhola-locke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Bedard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

achante jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAMARIE THERIAULT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard Sivapalan  |  Overall Experience 
Rating:
5.0

Received really good service and perfect for my needs.

Pierre Maltais  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug blackman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raul Ruiz Rico  |  Overall Experience 
Rating:
1.0

I waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease

Samson Imeri  |  Overall Experience 
Rating:
4.0

We had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours

JUDI LOPEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raul Ruiz Rico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGEP REICHENBACH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUBHAJIT GHOSH  |  First Impressions 
Rating:
1.0

People where mean and how

Chellsey Blundell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine nadeau  |  First Impressions 
Rating:
5.0

The staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.

SUZIE WALFALL  |  Overall Experience 
Rating:
5.0

The Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that

Albert Stapleton  |  Overall Experience 
Rating:
2.0

Need better phone response time. I was on hold for 20 minutes. Uhal didn’t cancel my storage unit rent after I told them I was moving out.

Jason Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK JOHNSON  |  Overall Experience 
Rating:
5.0

Great service. U-Haul saved the day for us,we'll definitely use it going forward.

Mehmet Yalcin Parmaksiz  |  Overall Experience 
Rating:
5.0

We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.

ROBERT QUINN  |  First Impressions 
Rating:
1.0

I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn’t open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.

Madison Treacy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanesh Praven Mutha  |  Overall Experience 
Rating:
3.0

mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.

Rebecca Hu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff guttman  |  Overall Experience 
Rating:
5.0

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Elizabeth Byers  |  Overall Experience 
Rating:
5.0

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Cavelle Etienne  |  Overall Experience 
Rating:
5.0

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Ryan Marcelo  |  First Impressions 
Rating:
5.0

I’ve rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I’d definitely recommend this storage location.

Shahram Wesal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lais Yar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Hamilton  |  Overall Experience 
Rating:
5.0

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

bruce harding  |  Overall Experience 
Rating:
5.0

Great service. Patient, friendly staff and always ready to help.

SONIA MCKOY  |  First Impressions 
Rating:
5.0

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Thank you!

laura mccourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suresh Subramaniam  |  Overall Experience 
Rating:
5.0

Simply the best and very friendly staff

Ferdinand Loh Beng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jagdeo Purai  |  Overall Experience 
Rating:
4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori Markell  |  First Impressions 
Rating:
5.0

Staff very helpful

Cavelle Etienne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Schwab  |  Overall Experience 
Rating:
5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME CHATFIELD  |  First Impressions 
Rating:
5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael Lanigan  |  First Impressions 
Rating:
5.0

I would recommend this storage even though I had trouble at two other locations

MALIKA HAWKER  |  Overall Experience 
Rating:
5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth Byers  |  First Impressions 
Rating:
5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan oshier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Twumasi  |  Overall Experience 
Rating:
5.0

Staff is very helpful and facility is well maintained.

Devon Saunders  |  First Impressions 
Rating:
5.0

Thanks to Kayden who got me set up.

laura mccourt  |  First Impressions 
Rating:
5.0

I had a good experience

gracelyn carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAGINBHAI PARMAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Newman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renita Wan Tsz Tung  |  Overall Experience 
Rating:
4.0

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon Chimming  |  Overall Experience 
Rating:
4.0

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary Caines  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pequet Thompson  |  Overall Experience 
Rating:
5.0

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara Smith  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia McIntosh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany Wagnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramzia Omar  |  Online Move In 
Rating:
5.0

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 👍🏾

Kara Palmer  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CAROLYNLOUISE ESAU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah baird  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ray Dimech  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manoj Christy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ena Shaw  |  Overall Experience 
Rating:
5.0

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan Comeau-Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKWAMEKRA BOATENG  |  Overall Experience 
Rating:
5.0

Very friendly staff Clean facility Easy transactions

Susan Wilson  |  Overall Experience 
Rating:
5.0

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward Reilly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dieujuste dorvilus  |  Overall Experience 
Rating:
2.0

I wasn’t too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it’s because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn’t take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I’ll never put my stuff in a uhaul again.

Tiffany Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH PERSAUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELN WEST  |  Overall Experience 
Rating:
3.0

Overpriced

Jarred Griese  |  First Impressions 
Rating:
4.0

Talek. Was amazing and very helpful!! Great job!

sharon Sheobaran  |  Overall Experience 
Rating:
5.0

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CINDY ORLECK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asim Amin  |  First Impressions 
Rating:
5.0

Good service and location.

TERRY HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fe William  |  First Impressions 
Rating:
4.0

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond Hough  |  Overall Experience 
Rating:
5.0

100% would recommend to friends. Very well kept. Climate controlled.

Matthew Truong  |  Overall Experience 
Rating:
5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra davey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raydel lamas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlous Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Velez  |  Overall Experience 
Rating:
5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline Stiles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie Huckstep  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL FARROL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip hemsley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther Odediran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adewale Adigun  |  Overall Experience 
Rating:
3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie Arnesen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxyne Pamser  |  Overall Experience 
Rating:
5.0

I like it a nice place keep cleaning the storage That's great!!

shadene wilks  |  Overall Experience 
Rating:
2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim Wickramaratna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Cambell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Davies  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Dasilva  |  Overall Experience 
Rating:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla Klein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jelan Arumuganathan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Masson  |  Overall Experience 
Rating:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bothwell Chavunduka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Walda  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny Matusiak  |  Overall Experience 
Rating:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa Perrin  |  First Impressions 
Rating:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt Rodillas  |  Overall Experience 
Rating:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad Mourad  |  Overall Experience 
Rating:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA HUMBER-WHITE   |  Overall Experience 
Rating:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO RESENDES  |  Overall Experience 
Rating:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah Kelsie  |  First Impressions 
Rating:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

JAIME CHATFIELD  |  Overall Experience 
Rating:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda Stefanienko  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Krystle Buhl  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMRUL ISLAM  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bothwell Chavunduka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Ladurantaye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff guttman  |  First Impressions 
Rating:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris la rose  |  Overall Experience 
Rating:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah escott  |  Overall Experience 
Rating:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Mark Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDEEPAN VIVEKANANTHAM  |  Overall Experience 
Rating:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Pollock  |  Overall Experience 
Rating:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina Cunningham  |  Overall Experience 
Rating:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle Jessamy  |  First Impressions 
Rating:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie Bond  |  Overall Experience 
Rating:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

John Pollock  |  First Impressions 
Rating:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried maiss  |  Overall Experience 
Rating:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA LEWIS  |  First Impressions 
Rating:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori Graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary Haigh  |  First Impressions 
Rating:
4.0

Glad that I was able to store my items here.

Dahlia O'neil  |  Overall Experience 
Rating:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene Bellerose  |  Overall Experience 
Rating:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl Bartlett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine McEachern  |  First Impressions 
Rating:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry Kearnan  |  Overall Experience 
Rating:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamala creenman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumi Necula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ndomba kamba  |  First Impressions 
Rating:
5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN BIRTLES  |  Overall Experience 
Rating:
5.0

The service was great

Daniel Katunda  |  First Impressions 
Rating:
5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Thank you

ROHAN WALLEN  |  Overall Experience 
Rating:
4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you’re moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL LENUIK  |  Overall Experience 
Rating:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY JOHNSTON  |  First Impressions 
Rating:
5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz Syed  |  Overall Experience 
Rating:
2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan Arunakirinathan  |  Overall Experience 
Rating:
1.0

There was no washer fluid in the car. This is dangerous.

Alexis Neath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicky Praseuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene steffen  |  Overall Experience 
Rating:
5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David Sloan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe Palma  |  Overall Experience 
Rating:
2.0

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Aieysha Haws  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jallane Thomas  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Carla Barker  |  First Impressions 
Rating:
5.0

So happy with my experience here. If I ever need storage again I will definite be back!

BECKY COLES  |  Overall Experience 
Rating:
5.0

I would definitely recommend Ajax U-Haul

Bonnie Huckstep  |  Overall Experience 
Rating:
5.0

FRIENDLY STAFF

Valerie Walsh  |  First Impressions 
Rating:
4.0

Good experience and convenient.

Joseph Smrke  |  Overall Experience 
Rating:
4.0

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Cindy Hiltz  |  Overall Experience 
Rating:
5.0

Amazing customer service..thankyou all so much ..I truly appreciate it

Terri Black  |  Overall Experience 
Rating:
5.0

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

TERRY JOHNSTON  |  Overall Experience 
Rating:
2.0

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

sayed sazat  |  Overall Experience 
Rating:
5.0

The people were amazingly good

Christof Muhijgira  |  Overall Experience 
Rating:
5.0

Very nice staff , professional and friendly.

ossama hussein  |  Overall Experience 
Rating:
5.0

It is a wonderfully clean and helpful service. Thankyou

Nancy crover  |  Overall Experience 
Rating:
5.0

Well above average service, would not hesitate to use again.

craig anderson  |  Overall Experience 
Rating:
5.0

Good job

Dominic Lacroix  |  Overall Experience 
Rating:
4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine Ham  |  First Impressions 
Rating:
5.0

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Carol Davies  |  First Impressions 
Rating:
5.0

Will rent again in the future

Ron Cada  |  Overall Experience 
Rating:
4.0

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

adrian telfer  |  Overall Experience 
Rating:
5.0

The staff were always pleasant and helpful. Thanks again.

catherine van beek  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

michael Nemeth  |  Overall Experience 
Rating:
4.0

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

John reid-wilkinson  |  First Impressions 
Rating:
5.0

Everything is great can’t complain

Jules campbell  |  Overall Experience 
Rating:
5.0

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

krishan newman  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Christine Hutchinson  |  First Impressions 
Rating:
3.0

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Tanya Tesselaar  |  Overall Experience 
Rating:
5.0

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Matthew Alley  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Marlene Anderson  |  Overall Experience 
Rating:
3.0

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Valentina stradwick  |  Overall Experience 
Rating:
4.0

Great staff very helpful. Very good people to work with

ossama hussein  |  First Impressions 
Rating:
5.0

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Chris Ross  |  First Impressions 
Rating:
5.0

great

eric nkamgnia  |  First Impressions 
Rating:
5.0

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Marlene Anderson  |  First Impressions 
Rating:
4.0

Happy with price,location and service. Will use again if needed.

steve ottley  |  Overall Experience 
Rating:
5.0

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Mr. stephen  |  Overall Experience 
Rating:
5.0

Great customer service!

jacques kabelu  |  First Impressions 
Rating:
5.0

I would recommend this location to everyone. Professional staff and great service

marilyn wright  |  Overall Experience 
Rating:
5.0

They stuff were very helpful.

hashmad oriakhel  |  First Impressions 
Rating:
5.0

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

TERRY JOHNSTON  |  Overall Experience 
Rating:
5.0

Kim was so friendly and helpful. She made the process so easy.

BECKY COLES  |  First Impressions 
Rating:
5.0

Good service

Marisol Nolasco  |  First Impressions 
Rating:
5.0

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

marilyn wright  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

albert cohen  |  Overall Experience 
Rating:
2.0

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

allan bird  |  Overall Experience 
Rating:
5.0

Great service

Kiosha Ebanks  |  Overall Experience 
Rating:
2.0

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Mazie Sybliss  |  Overall Experience 
Rating:
4.0

The box arrived on scheduled date. The staff was very helpful.

iliana georgieva  |  Overall Experience 
Rating:
5.0

Great staff! Friendly and knowledgeable

IRENE SILVA  |  Reservation 
Rating:
5.0

Efficient and friendly

Lucille Dobson  |  Overall Experience 
Rating:
1.0

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

allan bird  |  Reservation 
Rating:
1.0

No comment

Nassir Hassen  |  Overall Experience 
Rating:
5.0

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Renate McCloy  |  Overall Experience 
Rating:
4.0

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Susan Noel  |  Overall Experience 
Rating:
5.0

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Audrey Anderson  |  Reservation 
Rating:
2.0

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Laurie Kempke  |  Overall Experience 
Rating:
1.0

Bad experience with the staff.

Betty Grace Nukuri  |  Overall Experience 
Rating:
3.0

good

waldemar tello-sotomarino  |  Overall Experience 
Rating:
5.0

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

Michelle Wallis  |  Reservation 
Rating:
5.0

Fast easy courteous customer service

VICKY IRWIN  |  Reservation 
Rating:
5.0

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

Tammy Grey  |  Overall Experience 
Rating:
5.0

The service is great

gary mealing  |  Overall Experience 
Rating:
2.0

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Darrin guy  |  Overall Experience 
Rating:
5.0

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Renate McCloy  |  Reservation 
Rating:
5.0

Very helpful staff, quick check in.

Teri Brezner  |  Reservation 
Rating:
4.0

Final delivery delayed 6 days

zhong fa  |  Overall Experience 
Rating:
1.0

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

corey blackman  |  Overall Experience 
Rating:
3.0

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

huguette valade  |  Overall Experience 
Rating:
4.0

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Susan Noel  |  Reservation 
Rating:
5.0

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Edward Visser  |  Overall Experience 
Rating:
5.0

I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

Shawn Molinari  |  Overall Experience 
No reviews have been submitted for this location.

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