took care of me and got me on my way quickly and easily - Couldn't ask for better!
Michael O.Customer Reviews for U-Haul Moving & Storage in the Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I r3ally liked the two guys who worked there. They are hard works and willing to help. They answered all my questions. Thank you guys
Travis W.Both the employee that helped me make the reservation and the one who checked me out at the end were great to work with. Made the process super quick and easy.
rich J.Relevant parts of the rental agreement were pointed out and explained. The twenty foot truck I rented drove like a brick (not unexpected), but had reasonable acceleration and actually fairly comfortable. I would suggest for safety that five minutes be spent with the customer adjusting the rear view mirrors to get the best view down the sides and adjacent lanes.
HAROLD P.Staff was very helpful and friendly
Gib G.The manager was in between training people and doing his job as well plus another job he really went above and beyond I would totally recommend these guys to anyone.
Leslie M. | Overall ExperienceMirrors were not adjustable
Elizabeth F.I was charged for nearly 200 miles I did not drive. I believe there is foul play, as the attendant was just going to let me leave without in processing the vehicle after I handed him the key. I estimated I would drive 100 miles or less and am positive I drove less than 100 miles, but I was charged for over 200 miles. Based on the attendant wanting to just take the key and call it good without checking the vehicle and the mystery miles, I believe one of the employees used that pickup with the spare key while the vehicle was rented to me and banked on me not noticing the additional charges. I am NOT impressed. It is the second time the Uhaul store on Main Street in Billings has overcharged me for pickup rental. I very much hope this is investigated and better tracking equipment is installed in your fleets.
Elisabeth M.The gentleman that received the equipment was extremely helpful and “ went over and above “ to take care of us at his store.
Jack K.I rented my two storage units about four years ago. I was never able to access the unit. I asked for assistance in getting into my unit multiple times in one day and not one person took the time to walk outside and help. Even when set up on auto pay as asked the rate was still raised. No I would not recommend. Horrible service and very high rates.
Patti G. | Overall ExperienceI was moved out for all most two months before you all stopped asking me for rent. Talked to a person the day I was done with the unit and still got several requests to pay rent!! I stopped in twice to confirm move out and was still not out of the system 😏😒😒😒
Philip J. | Overall ExperienceIf speed got over 55 mph vibrations so strong my eyes hurt check front tires
Steve H.Thank you!!
Carla J.I had an excellent experience with this facility. Just maintain this level of service.
Robert S.They were great. Asked for 7am pickup time. Got there, truck warmed up, employee gave me instructions on proper use of car dolly. It was -25 degrees below zero that morning. Employee didn't care, just wanted us to have a safe trip and know that we were in good hands. I have used U-Haul 9 different times in my life. Never had a bad experience. There is a reason you guys rank where you do in customer service, you've earned it. Thank you once again. Jeff Mattheis (406)998-7912 or j248471@gmail.com
Renie M.Best experience ever!!! The guys were amazing
tera W. | First ImpressionsBob and his staff were very helpful.
Magan T. | First ImpressionsEast to get into and out of. Guy running the shop very helpful. Highly recommended and I'll give him repeat business. Thank you.
Vernon A.Good service, thanks!
Ted W.Excellent customer service!
WILLIAM R.The Billings Main St. location has the best vehicles and service!
Larry P.Great customer serviceâ£ï¸ The price was good for our 3 day moving and they were kind and professional and personal all at the same time😃 Thank you!!
Dorene H.Nothing
James C.Great experience dealing with these folks during our move..very friendly, very professional. I would highly recommend them!
dave M.I have bo complaints at this time. Service was good and very easy to return equipment. I have to make another move in the coming weeks and will definitely use your service again.
Eric N.very clean
Rose B. | Overall Experiencegood place and close to where i need it
Jon G. | First ImpressionsBob the manager was excellent to work with. When turning in the rental the staff was completely prepared and easy to work with.
Larry E.Fastest service ever!! Very friendly staff, very quick service from the time of ordering online, to picking it up and dropping it back off.
Jodi Z.Bob is knowledgeable and professional.
Arlene E.Did a great service very satisfied with the auto hauler
joseph L.Attendant made the experience easy and enjoyable.
Jesse P.Was very easy to get to one and check out online was fantastic
Marianna V. | Overall ExperienceExceptional attending employee!
Max Z.Super nice staff! Easy and painless pick up and return. Gave my son a little toy.
Josh B.Staff was very helpful. I wasn't worried abut my things. Thank you!
Jacky M. | Overall ExperienceAwesome service!!
Josh B.The staff was busy and basically got me to do his job.
BRIAN F.Great- fast and friendly service.
Angela C.Everything went even smoother than I expected.
Christopher D.Bob was especially helpful & I had a wonderful experience with Jackson as well! Thank you UHaul for everything, Jackie Conant
Jackie C.Great facility. Thank you for fine safe storage for our family.
jana s. | Overall ExperienceExcellent bin a dangerous city -- came highly recommended
Holly S.None
Barry B.Everything about this rental was very smooth. Truck was ready, clean, and drove well. Service was excellent! Thanks!!
James P.Best experience of any past moves.
gary L.Didn't catch the name of who checked me in but he was excellent and was a great help.
Chad F. | First ImpressionsStorage unit we reserved online 10×15 was NOT available when we arrived. I ended up having to book two 10×10 Instead for nearly double the price. Will likely have to move soon to another more cost effective solution.
Tori S. | First Impressionsgreat service!
Jeff K.Friendly, quick, service, without confusion about what to do.
Chee B.On pick-up it wasn't clear or explained how to do the maintenance check (finally figured out it was on my phone). On drop-off the employee was friendly, fast, and efficient (not the same employee as pick-up)
Darrel K.Store manager was very helpful and good presence to have in the store!
Levi F.even though they were understaffed they were helpful and pleasant.
TERESA T. | First ImpressionsI had a great experience, I just no longer was in need of a storage unit
Stephine C. | Overall ExperienceUse stronger zip ties on the hand truck. It broke when I turned into the Uhaul location returning the vehicle. I heard it fall in the back. I stood it back up and saw that the tie had snapped. I didn't use the dolly, I have my own.
Jason H.Checked me in quickly, very nice and professional.
Deborah L.The van we rented was very nice and worked perfectly for our needs.
STEVEN C.Interior and exterior of pickup were both somewhat dirty. Check engine light came on within 10 miles, I checked fluids and for leaks, missing belts, etc, saw no problem. Had no performance problem. Called location and was advised that it was a Dodge problem and subject to a recall. Bearing in mind the nationwide problem of finding people willing to work, store was understaffed and the people still working were overworked.
Larry B.Give Becky a raise. She made the difference when everything got complicated.
Justin G.Wonderful group of employees! They are incredibly kind, and go above and beyond so consistently!
Lorynn C. | Overall ExperienceEverything was great thank you once again.
andrew P.Very helpul
LLOYD S. | First ImpressionsPeople that work there are very friendly and helpful
big sky V.Becky was fantastic in helping me. She took what was a stressful situation with storage space for me to a solution that was great. Becky should be recognized by U-Haul as an exemplary employee!!! You hav a gem working for you!!!!! Sincerely Jim Corcoran
James C.In both pick up and drop off was great costumer service!
scooter A.Great service n well maintained, loved the security, I would definitely recommend n rely on uhaul again for future services, thank you to the company n staff
Jennifer S. | Overall ExperienceGreat service!
JULIE A. | Overall ExperienceStorage unit was fine, docking a star for the close out via website debacle. I tried to use the online move out tool without success. When I completed the process, it logged me out of the page but it also said I completed it and that I should expect a completion notice via email within 48 hours. I thought that was unusual so I allowed the time to pass and even a few extra days for the Fourth of July. Nothing. So I go in and explain what happened and they close me out real quick. Why can't the site just freaking work?! It took me longer to go through the instructions and take pictures than dealing with the human. And I ended up having to do both.
Carl S. | Overall ExperienceMy unit was extremely dirty with dirt, sand, leaves, etc..and multiple boxes had water or moisture damage. The fees increased very regularly and in the explanation, the increase was to maintain clean units etc. that part was really disappointing. Jackson was always flexible with me which I appreciated.
Heather G. | Overall ExperienceBecky is amazing, she is helpful and friendly beyond what I expected from past interactions at this location! She carries boxes, fixed my scheduling error and gave amazing packing tips. I had been in several times before to get packing supplies and corridinate our move.The manager/ supervisor was always on his cell phone. Very little eye contact and avoided helping to move packing boxes on 2 separate visits...he could take some lessons. My rating is based on employee above.
Gary B. | First ImpressionsVery helpful n friendly people, workers Were very helpful on getting me a storage that I needed, awesome
Jennifer S. | First ImpressionsExcellent service. Very helpful particularly the lady that helped us for the last year in the heights.
Jesse C. | Overall ExperienceI was shocked at the price per month but it’ll work!!!
Philip J. | First ImpressionsI mainly dealt with Jackson and Becky. The entire staff was friendly and very helpful though. I did want to take a second to really thank Jackson and Becky though. They went above and beyond in every way that they could to help us. Super sweet and so very helpful. They kept a really clean store and the property never was dirty. 10/10 will have recommended them to friends and colleagues. Would, in a heartbeat, use this U-Haul just for them if I ever needed to again. Thank you!!
DANIELS B. | Overall ExperienceTo the point, no hassle!
ROBERT S. | First ImpressionsFriendly,courteous and very helpful .
DEBRA D. | First ImpressionsI was in a panic to get my friends property mood. I called uhaul and asked if they had a truck or trailer, 2 men to load everything and he asked when I needed them by. I replied yesterday. OK today as soon as possible. By 1:00 I had a truck and 2 men at my friend's place. It took them 3 hrs to have it all out and unloaded into a storage unit! I was impressed!
Mary H. | First ImpressionsThe service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.
Stephine C. | First ImpressionsGreat staff! Professional and courteous. I would highly recommend to any one who asks me about this store.
Andy P. | Overall ExperienceThe staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.
Shannon N. | First ImpressionsThe staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!
Renee M. | First ImpressionsThank & Godbless You Becki in the Heights of BillingsMt Kind helpful person
Oshon O. | First ImpressionsEveryone was so helpful. A great experience
Margaret B. | Online Move InCustomer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.
Jason M. | Overall ExperienceIt was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.
Denise B. | Overall ExperienceEveryone was professional and friendly!
ray b. | First ImpressionsHad problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off
James F. | Overall ExperienceExcellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!
Trisha G. | Overall ExperienceI recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.
James S. | First ImpressionsThe staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.
Marilyn G. | Overall ExperienceGreat people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.
carol s. | Overall ExperienceIn all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.
betty j. | Overall ExperienceBecky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.
Trisha G. | First ImpressionsI am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.
deborha a. | First ImpressionsStaff was very friendly and helpful.
Jody N. | First ImpressionsOn all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.
Timothy S. | Overall ExperienceThe location was close to where I moved to
Duane K. | Overall ExperienceNothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!
Linda T. | Overall ExperienceThe crew was great to work with from start to finish.
Wanda S. | Overall ExperienceAlways friendly
Tammy V. | First ImpressionsThe staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.
Kathryn W. | Overall ExperienceA little bit on the over priced range. But everything is now that lying Biden is in office
Dale T. | Online Move InOne employee was awesome. The other kinda acted llike he did not want to really work with people.
BURL DEAN W. | Overall ExperienceThey had a unit for cars n I got one when I needed one I would go bk to this place again
Charles F. | Overall ExperienceI've been using them for over 6 years I have no complaints at all
freddie u. | First ImpressionsVery helpful.
Kathryn W. | First ImpressionsThe place is way to expensive. I found a place same size unit, better security and half the price.
MINDY S. | Overall ExperienceThe staff was among the best I have ever dealt with for this type of business.
Robert F. | First ImpressionsThe best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)
Mary C. | Overall ExperienceGreat customer service. Very responsive !
Shalene S. | First ImpressionsI haven't had this unit since may of 2020
Jason P. | Overall ExperienceThe local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.
Taryn F. | Overall ExperienceNice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.
Buddy O. | First ImpressionsJackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.
Clair T. | Overall ExperienceJackson has always been helpful and friendly willing to go to extra lengths to help you
John L. | First ImpressionsJackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.
Clair T. | First ImpressionsMy mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!
dianne H. | Overall ExperienceThank you greatly
Keith W. | Overall ExperienceWould like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.
Rebecca S. | Overall ExperienceEverything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!
Kenneth M. | Overall ExperienceStaff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...
Donna H. | First ImpressionsBest uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!
Chad B. | Online Move InBOTH GUYS ARE GREAT!
Jacquelyn J. | First ImpressionsJackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*
Mary C. | First ImpressionsU-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!
WAYNE WEBSTER O. | Overall ExperienceThe over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.
Charles B. | Overall ExperienceStaff in the Heights was very helpful. Exceptional service.
Robby G. | Online Move InI told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience
caleb s. | First ImpressionsWill never recommend worst experience ever
Trudy S. | Overall ExperienceDavid really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!
dianne H. | First ImpressionsI paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.
Nickolas B. | Overall ExperienceIncredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.
raY C. | Overall ExperienceThey were very friendly and helpful
DEBBIE M. | First ImpressionsThe people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.
ELIZABETH B. | Overall ExperienceThank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman
KIM L. | Overall ExperienceOnly have access until 5 on Sundays, that should be later.
Steven N. | Overall Experience.
katharine m. | Overall Experiencekgl
angie J. | Overall ExperienceThey were very helpful
Margie K. | Overall ExperienceThe u haul facility was clean and well maintained. The staff was very nice and helpful.
Janice D. | Overall ExperienceYour customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!
Michael L. | First ImpressionsNot impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even
Thomas S. | First ImpressionsDave Smith the manager was cooperative and available when needed.
Eleanor C. | Overall ExperienceThe facility served our needs and the overall experience was positive.
brad d. | Overall ExperienceIt was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic
Margie K. | First ImpressionsThe employees were extremely helpful and answered all our questions.
RICO G. | Overall ExperienceThank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::
Sue S. | First ImpressionsStuff is super great
Michael H. | Overall ExperienceSold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.
sheryl n. | Overall ExperienceExcellent service!
Lisa C. | First ImpressionsThank you.
DIANE G. | First ImpressionsThe experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.
Kim C. | First ImpressionsI was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.
roberta q. | First ImpressionsManager was great
Roger D. | Overall ExperienceDavid and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for your
Pamela S. | Overall ExperienceVery impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.
raY C. | First ImpressionsGreat Owner. He was very multitask being the only one in front. Great customer service.
Roger D. | First ImpressionsEd and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use again
DAVID L. | Overall ExperienceThanks
Kery W. | Overall ExperienceThe alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.
ROBERT W. | Overall ExperienceI’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.
BRADFORD H. | First ImpressionsAwesome staff! Thanks for all your help.
Dave A. | Overall ExperienceDavid is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.
rose h. | Overall ExperienceThe guys were awesome! Gave a veteran a much needed discount and we didn’t realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!
Stacey I. | ReservationFriendly staff
Joseph V. | Overall ExperienceVery helpful staff, decently priced.
Angela C. | Overall ExperienceVery organized, efficient layout. Staff very responsive.
Steven H. | ReservationWas lovely to know my items were safe as I was away for several years. Thank you again for your fine service.
ALEXIS D. | Overall ExperienceDavid the owner was very accommodating.
Jennifer F. | Overall ExperienceWilliam at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure Unit
Riley W. | Overall ExperienceWe really like this facility the staff is great location just right super clean.
martha p. | ReservationThe manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenient
april s. | Overall ExperienceThe employees were very helpful and friendly.
Havalah I. | Overall ExperienceThank you
MARY G. | Overall ExperienceDavid the manager was very helpful through the ordeal that my moving company dealt me thanks for the help
Robert S. | Overall ExperienceIt was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn’t have to worry about anything we got hrl
Gabriel L. | Overall Experience