Customer Reviews for U-Haul Moving & Storage at West Waters Ave

4,008 reviews

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road, Across the Street from the FedEx Shipping Facility)

(813) 249-9677

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road, Across the Street from the FedEx Shipping Facility)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Todo muy bien rápido y bien detallado muy buen equipo atento

Williams Alba 
Rating:
5.0

Customer did not leave a comment.

Eloy Amaya  |  Online Move In 
Rating:
1.0

Dirty bugs and rude workers

Nancy Jones 
Rating:
5.0

Customer did not leave a comment.

Ilda Marrero 
Rating:
5.0

Todo bien muy servicio

Juan Leon 
Rating:
5.0

Customer did not leave a comment.

Brian Smeed 
Rating:
5.0

Customer did not leave a comment.

Stacey cook 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia Quintero 
Rating:
5.0

Would recommend both locations as far as people are concerned. U Haul itself however IS TERRIBLE

BRADLEY SMITH 
Rating:
5.0

Customer did not leave a comment.

Jonathan Cox 
Rating:
5.0

Nice people to work with they get you in and out fast

Louis DePasquale 
Rating:
5.0

Dropping off the truck was easy and hassle free. Clean facility.

david colon 
Rating:
5.0

Customer did not leave a comment.

Estephanie rodgers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
5.0

Very enjoyable experience from the pick up station in Florida to the drop off in Michigan. The truck was clean and a smooth ride for a 20' truck. Staff was friendly and knowledgeable.

Thomas Lajoie 
Rating:
5.0

Customer did not leave a comment.

Ivy Lee 
Rating:
5.0

Not much Guillermo did perfect checking me in for a truck and storage fast and easy

Jose Mendoza 
Rating:
5.0

Customer did not leave a comment.

daniel gallego valcarcel 
Rating:
4.0

People were nice and courteous...

charlene inmon 
Rating:
1.0

This is a busy location. We waited an hour in line to check out our vehicle. They only had one person at the front desk.

Angela Mosley 
Rating:
2.0

I didn't get the truck that I reserved. Also, they charged me $20 late fee even when I returned the truck 16 hours earlier. I called several times, the person who answered told me the manager would get back to you, that never happened. This isn't about 20 fuc... dollars, this isn't the America I know.

Luis Jimenez 
Rating:
5.0

Customer did not leave a comment.

Stephen Rogers 
Rating:
5.0

Customer did not leave a comment.

JOSE BICHILI 
Rating:
5.0

Personel at the drop off facility were very friendly and made me feel great after that long drive. Thank you. Steve G.

Steven Gilmore 
Rating:
5.0

Waters Avenue UHaul is the best!!!

Mercedes Powell 
Rating:
5.0

Customer did not leave a comment.

Rafael Rosado Guzman 
Rating:
5.0

Customer did not leave a comment.

Sharon Marcano Ruiz  |  Online Move In 
Rating:
5.0

Esta bien

Raul Lopez 
Rating:
5.0

Great Service

David Lindsay Bernau 
Rating:
5.0

Fantastic experience on return easy and fast

MICHAEL GUIDO 
Rating:
5.0

🙏🏽🌹❤️

Duane Feltson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel Rosabal 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER BASS  |  First Impressions 
Rating:
5.0

I found good service and not to mention the price, it was excellent.

Danger Santana 
Rating:
5.0

Customer did not leave a comment.

Alisa McClellan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Harris 
Rating:
4.0

Customer did not leave a comment.

Marina Greenwood 
Rating:
5.0

Customer did not leave a comment.

REINHARD BACHSCHNEIDER 
Rating:
5.0

Very friendly employees both at the desk and return.

NATHAN HENTGES 
Rating:
5.0

Customer did not leave a comment.

Martha Vilaragut 
Rating:
5.0

Pick up was easy. However the system was not working well so the checkout at the end was delayed while the WiFi was being restored.

Paul Tappouni 
Rating:
5.0

I just didn’t like the fact that the atender told me that I needed to buy a locker and at the end she told me that it’s now it belong to me, listen, I don’t need that kind locker and I told her that I had locker and she told me that I need to use the U-Haul locker. It’s necessary make me buy a locker.

Tamara Rodrigues  |  Overall Experience 
Rating:
1.0

I picked up the Truck at 7 pm in the evening , the person at the customer service does not know how to greet the customers, I know it’s almost closing time on a Friday, but I feel they need customer handling training. While dropping off the truck, I parked the truck in front of the U-Haul center ., the person asked me to park it in the cleaning area where they clean the Truck when dropped off. The person said he has to clean the truck and spoke as if it’s my duty to park cleaning area not his - lol bunch of lazy folks in there

MANOJ PANAMBUR SHENOY 
Rating:
4.0

The guys were real helpful to get us Checked in and also with extending my time! Thank you!

Debra Ann Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Eric Mish  |  Overall Experience 
Rating:
5.0

A little pricey but was worth it. Thank you

Stephanie Grayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Knaff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS ESTRADA 
Rating:
3.0

Check in app was disappointing.

John Graves 
Rating:
5.0

Customer did not leave a comment.

Helen Almodovar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RACHELLE SHERIDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen almodo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Dahmash 
Rating:
1.0

I drove less miles and was not refunded money, was the point

Jose Antunez 
Rating:
5.0

Always great

Enrique navarro 
Rating:
2.0

My scheduled hitch install was not entered correctly in the location's system so my install was not on their schedule for the day causing me to alter my entire day to get hitch installed.

chris kane 
Rating:
5.0

Customer did not leave a comment.

Ronald ingram 
Rating:
5.0

Customer did not leave a comment.

Chuan Kuo 
Rating:
5.0

Good service

RAFAEL RAMOS 
Rating:
5.0

Not a thing! Rental truck is AMAZING!! Staff is friendly and knowledgeable!!

Lisa Corey 
Rating:
5.0

Customer did not leave a comment.

Jamie McFall 
Rating:
5.0

Todo fue con mucha cortesía muy amable todos los trabajadores 😉

Sigfredo Velez 
Rating:
5.0

Very nice crew very helpful thanks

Ramon Garriga 
Rating:
5.0

very good customer service

Hieu nguyen 
Rating:
5.0

Customer did not leave a comment.

steve sichel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aryam Melendez 
Rating:
5.0

Customer did not leave a comment.

Pedro Bora 
Rating:
5.0

Customer did not leave a comment.

Christopher Jame Mahoney 
Rating:
5.0

The U-Haul team at the West Waters Ave location were very nice & helpful at the pickup & drop off of the reserved 9' Cargo Van! Thanks again & Happy New Year!!

Jose Folch 
Rating:
3.0

Gearmo gave me wrong contact number to call back. Was very disappointed.

cheryl Camesi  |  First Impressions 
Rating:
1.0

You can try not typing off your customers.

Kareen Knapp 
Rating:
3.0

Customer did not leave a comment.

lazaro mercader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonelle English  |  Overall Experience 
Rating:
5.0

The young lady who took care of me was both professional and courteous.

Joseph Brown 
Rating:
4.0

The Van had a horrible smell in it. There was no garbage in it but it smelled really bad!

Richard Ortiz 
Rating:
5.0

Customer did not leave a comment.

Luis Angel Paneque 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Price 
Rating:
5.0

Customer did not leave a comment.

Carmen Santana 
Rating:
3.0

Customer did not leave a comment.

Debbie Lucien  |  Overall Experience 
Rating:
2.0

let people know ahead of time the stipulations with using the cash app card.

robert palmer 
Rating:
5.0

Customer did not leave a comment.

Binh Hoang 
Rating:
5.0

Great service

juli PATEL 
Rating:
5.0

Customer service was excellent!! Very pleased with the whole service department

MARK MELANCON 
Rating:
5.0

Great amenities! customer service was Stellar; really appreciated the girl at the desk. Clean.

Teresa Johns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

james hailey 
Rating:
5.0

Customer did not leave a comment.

Ruben Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Reinaldo Matos 
Rating:
5.0

Customer did not leave a comment.

Juan Torres 
Rating:
5.0

Customer did not leave a comment.

Andreas Bucuhfellner 
Rating:
5.0

Customer did not leave a comment.

Todd Sawyer 
Rating:
1.0

My card was charged twice, once for $258.56 when I returned the van then a short while later i was builled $285.50. Now we have to wait 4-5 buisnes days for the funds to be returned.

solanch qintanilla 
Rating:
4.0

Thanks

Hayder Sadig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE NABONNE  |  Overall Experience 
Rating:
5.0

Good customer service

Erica Rodriguez 
Rating:
5.0

Service was excellent and equipment work very good.

Mario Garcia 
Rating:
5.0

Truck was rented to me with none of the charging ports on the dashboard working. I was driving over 900 miles using my iPhone GPS. I had to stop and charge the phone elsewhere since the charging ports did not work. Otherwise, the truck was clean and well maintained.

Thomas Chleboski 
Rating:
5.0

Customer did not leave a comment.

JAMES CRUICKSHANK III  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ariel Rodriguez 
Rating:
5.0

Thank you

Ramon Aquino 
Rating:
5.0

Customer did not leave a comment.

DANIEL CHAVEZ 
Rating:
1.0

Give better training to customer service representative. I was given verbal instructions ti leave the truck and keys in drop box by 8am and there would be no additional fees never mentioning I had to use the app to state truck was returned. Then charged a cleaning fee of $30 because there was a shoe left behind from the move. Very disappointed with the service

solanch qintanilla 
Rating:
5.0

Very friendly and professional staff

Richard Derby 
Rating:
3.0

The hispanic attendant was not very nice and not professional when we asked questions.

Sandy Antongiorgi 
Rating:
4.0

Actually clean the truck prior to giving it to the customer and falsely claiming that in fact it was clean... It smelled like an ash tray...not happy with the experience this time around

Jorge De La Rosa 
Rating:
5.0

Excelente la atención y muy rápido todo.

Jose Ramon Prieto Araujo 
Rating:
5.0

Customer did not leave a comment.

suresh gopishetti 
Rating:
5.0

Excelent service

Juan Collado 
Rating:
3.0

This location always has computer problems/system wide computer crashes-sometimes they can’t even rent vehicles!But the last time was great I was in and out quickly

Paul Beatty 
Rating:
3.0

Re: moving into a storage unit here is a pain. The property doesn't have ample room for vehicles.

JEFF BLACK 
Rating:
5.0

Customer did not leave a comment.

temeka smith 
Rating:
5.0

Need more employees.

Darling Powell 
Rating:
5.0

Customer did not leave a comment.

Craig Erb 
Rating:
5.0

Customer did not leave a comment.

Roberto Sanchez 
Rating:
5.0

Customer did not leave a comment.

YARIEL PEREZ 
Rating:
5.0

Customer did not leave a comment.

dianet rodriguez 
Rating:
5.0

Customer did not leave a comment.

Abel Diaz 
Rating:
5.0

Guillermo went above and beyond to help me with my issues on the hitch wiring and the trailer lights plug. He was able to identify the problems immediately, researched and got what I needed (they had the part there), and then install on the spot. (I was fortunate enough that an appointment at that time was a no show, and he volunteered to take care of me right away. He could have taken a break, and had me set an appointment another time, and he helped me instead.) I had been to two other locations, who said they would try - but didn't feel comfortable that they could "get it right". 99 Jeep Cherokee, can be tricky with wiring. Guillermo knew exactly what to do. Additionally, he tested the plug afterwards TWO DIFFERENT WAYS. He had a plug that would indicate it working, but then also asked me to back up to a trailer setup and "we test it to be absolutely sure". Very pleased.

Rik Mathias 
Rating:
1.0

You need to revise seriously the performance of the staff. There's no customer services whatsoever, over charge on millage consumed by customer and to many eregularities going on.

Edward De La Cruz Ruiz 
Rating:
3.0

You do not have a big enough place. We drove around looking for a place to park our car while we went in to pick up a rental. Returning the rental vehicle was also difficult by the limited space available at your business.

DENNIS MORGENSTERN 
Rating:
5.0

Highly recommend!

james takenberg 
Rating:
4.0

Waited in line for a long time, even though I had a reservation. Only one guy at the desk, and each customer's transaction took a long time. Computers were slow and were not showing much of the info I had entered when I reserved the trailer. Employees courteous, friendly, very professional and competent.

Kristi Thiese 
Rating:
5.0

Outstanding service and professional staff.

Ruben Gonzalez  |  Online Move In 
Rating:
4.0

Checking lights and brakes on the return is good for UHaul but wouldn't it make sense to check these key emergency items with the customer before they drive off with the rental?

Calvin Leonard 
Rating:
5.0

Customer did not leave a comment.

Luz Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MATTHEW PEASE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Quick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Duffey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremias Velez  |  Overall Experience 
Rating:
5.0

It was a great costumer service, very helpful

lazaro mercader  |  First Impressions 
Rating:
5.0

Recommend. Great place 👍👍👍

John Lang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Hinote  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey Weihs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Sepulveda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traces Baptiste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA PATRICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Kuhnke  |  Online Move In 
Rating:
4.0

The price is very high 200.00 a mouth .

Joseph Crumedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hamilton  |  Online Move In 
Rating:
5.0

I parked my RV at U-Haul for 12 years and I never had any issues. Definitely recommending it!

STAN NECKAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA PATRICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Lang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shimeeka Jarrett  |  Overall Experience 
Rating:
5.0

Thanks for the space

Janell Hunte Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah donovan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHELLE SHERIDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maday Acosta  |  Online Move In 
Rating:
1.0

There's a huge roach infestation at this place .....had to call a pest company to fumigate all my belongings before entering these to the house And I have pictures to prove the amount of of roaches inside the storage

CHRISTIAN LOPEZ GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquetta Macon  |  Overall Experience 
Rating:
2.0

Payments kept going up

MIA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORLANDO SEOANE LEON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodna Kimelman  |  Overall Experience 
Rating:
4.0

very good assistance from the staff.

Carlos Gill  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CECELIA LIVINGSTON  |  Overall Experience 
Rating:
5.0

Would prefer 24

Daniel B rogers  |  First Impressions 
Rating:
5.0

Great staff and great facility!!

Diana Rodriguez  |  Overall Experience 
Rating:
5.0

Keep doing the same thing

Carlos Regalado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeromy Lee  |  First Impressions 
Rating:
5.0

Yo, lo utilizaría nuevamente.

miguel puyo  |  Overall Experience 
Rating:
5.0

Excelenta es servicios siempre dispuestos a servir .

ruben huertas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlette jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Mazur  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helena Ocasio  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frankie Romero  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joseph crespo  |  Overall Experience 
Rating:
5.0

Uhaul made the experience easy in a very stressful situation after the hurricanes in Daytona.

TERRY LAMBERT  |  First Impressions 
Rating:
5.0

Hector was awesome , very helpful , knowledgeable and professional need more like him

Carlos Regalado  |  First Impressions 
Rating:
5.0

Guillermo and his team are very professional and friendly. He worked with me on my arrival and departure needs & went beyond my expectations. His operation is an absolute “10” on my scale and I HIGHLY recommend his location for all moving & storage needs!!

STEVEN BARATTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISMANY PEREZ VALDES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA VIDAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coeletta Boderick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terah Townley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bahari richardson  |  First Impressions 
Rating:
5.0

I LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!

BISMEIRY LANTIGUA BROOKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTINA BOOMS  |  Overall Experience 
Rating:
5.0

Guillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus

STEVEN BARATTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Darrigo   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Ruiz martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON BARGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Costelow  |  Overall Experience 
Rating:
4.0

The experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.

Sallye pierre-louis  |  First Impressions 
Rating:
5.0

Muy buen servicio

RAUL TORRES INFANTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Poston  |  Overall Experience 
Rating:
5.0

Very clean and friendly place

Richard Derby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Martell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas devine  |  Overall Experience 
Rating:
5.0

The place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.

LUIS DELVALLE COLON  |  First Impressions 
Rating:
4.0

Thank you

Anthony Vazquez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YANKIEL CORDERO   |  First Impressions 
Rating:
5.0

We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.

Donna Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Stephens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAMIEN BERTUCELLI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINGO BAEZ  |  First Impressions 
Rating:
1.0

The truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money

CARMEN SOSTRE-HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Boyington  |  First Impressions 
Rating:
5.0

They’re all professional.

juan sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE HUNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVON CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzie Stonebraker  |  Overall Experience 
Rating:
5.0

Guillermo (sp?) was amazing. He was always friendly and very helpful.

Jonathan Scott Stillwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MCGAHA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond bowling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond bowling  |  Overall Experience 
Rating:
5.0

Excellent based on what we needed

Guillermo Marin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Trana  |  Overall Experience 
Rating:
5.0

Check in very nice and knowledgeable

steve sichel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Rivera  |  First Impressions 
Rating:
5.0

Muy profecionales. En sus trabajos.

juan sanchez  |  First Impressions 
Rating:
3.0

Slow service.

JESUS BABILONIA NAVARRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY SMALLWOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo Monico  |  Overall Experience 
Rating:
3.0

Staff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.

Kaitlyn McDowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Hyde  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Secure Solutions Center LLC Zack Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Costa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shacoya Burke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marialies Wenck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Smeltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorine Capitano  |  Online Move In 
Rating:
5.0

This place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.

Yulissa Mejia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina cashman  |  Overall Experience 
Rating:
3.0

The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.

Nicole bagnato  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

evelyn howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Anderson  |  Overall Experience 
Rating:
5.0

Bien

Alberto Sanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfonso larrea  |  Overall Experience 
Rating:
2.0

The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.

Antonio Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Corvo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy Ruiz Rosales  |  Overall Experience 
Rating:
5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Renita Smith  |  Overall Experience 
Rating:
1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!

Barbara Curbelo Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Collins  |  First Impressions 
Rating:
5.0

Manager was extremely helpful. Thank you.

Dennis Paredes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna Stroud  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

verna boyd  |  Overall Experience 
Rating:
5.0

Mr. Martin was very pleasant and patient.

Teasha Watson  |  First Impressions 
Rating:
5.0

Atención muy buena

Oleisy Benitez Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita Ruiz Melendez  |  Overall Experience 
Rating:
5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

RAVINDRA MALESHRI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tashanna Wallen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Novak  |  First Impressions 
Rating:
4.0

Store manager was a very nice guy! And very helpful.

Arthur McCammond  |  First Impressions 
Rating:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark Kessler  |  First Impressions 
Rating:
5.0

Excellent service and ease of use

RAVINDRA MALESHRI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin McGruder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOE JOHNSON  |  Online Move In 
Rating:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose soto  |  Overall Experience 
Rating:
5.0

Muy buen servicio del agente

Maria Isabel  |  First Impressions 
Rating:
5.0

The staff was professional

MARTIN GINEL SANTIAGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita Ruiz Melendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex Caicedo  |  Overall Experience 
Rating:
4.0

Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!

Samuel Potter  |  Overall Experience 
Rating:
3.0

Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.

Richard Herrin  |  First Impressions 
Rating:
5.0

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

MARIO QUINTERO RICO  |  Overall Experience 
Rating:
5.0

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

felix wong garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Bowman  |  Overall Experience 
Rating:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM LEAMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarik Hasan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Querejeta  |  Overall Experience 
Rating:
5.0

Very nice great service

CHARLES LAWRENCE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Pinero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRESA FELIZ  |  First Impressions 
Rating:
5.0

A great place to storage your belongings

RAFAEL R CAMACHO  |  Overall Experience 
Rating:
5.0

Good location,nice staff.

Roberto Gonzalez  |  First Impressions 
Rating:
5.0

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

SHAWNIQUE HILL-WOODLEY  |  First Impressions 
Rating:
5.0

El personal muy profesional

MARIO QUINTERO RICO  |  First Impressions 
Rating:
3.0

That price was different

Alberto Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betsy Sookram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elanys martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ryan mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZEL QUINTANAa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josue Davila  |  First Impressions 
Rating:
5.0

all very well😃

Enmanuel Rey Galban  |  First Impressions 
Rating:
4.0

Came at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm

Moises Sumoza  |  First Impressions 
Rating:
5.0

Every time!!!

Ronald Gay  |  First Impressions 
Rating:
4.0

Had some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.

Harold Ramsey  |  First Impressions 
Rating:
5.0

Same experience every time

Ronald Gay  |  Overall Experience 
Rating:
5.0

Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

Carlos M Borges  |  First Impressions 
Rating:
5.0

Parking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.

RIchard Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Sabillena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Crooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Jackson  |  Overall Experience 
Rating:
1.0

From the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.

Scott Briggs  |  Overall Experience 
Rating:
5.0

Keep up the good work. Thanks

Farrington Joseph  |  Overall Experience 
Rating:
5.0

Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

maitland john  |  First Impressions 
Rating:
5.0

Awesome

Carmen Perez  |  Overall Experience 
Rating:
5.0

Great and fast service

Antonio Jackson  |  First Impressions 
Rating:
2.0

The management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!

Paula Dinkins  |  Overall Experience 
Rating:
4.0

Great place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.

Kamron Lachney  |  Overall Experience 
Rating:
1.0

Horrible

JARELLE GLENN  |  Overall Experience 
Rating:
5.0

Very courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.

Kristin Laplante  |  Overall Experience 
Rating:
5.0

All went perfect and speedy.

Russell Groscurth  |  First Impressions 
Rating:
5.0

great cx service from you gentlemen pphelp me a front counter

tyrone desgouttes  |  First Impressions 
Rating:
5.0

Very professional

Carmen Perez  |  First Impressions 
Rating:
5.0

Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.

david kline  |  Overall Experience 
Rating:
5.0

Good

Robert Andrews  |  Overall Experience 
Rating:
5.0

Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.

wendy kinsler  |  First Impressions 
Rating:
3.0

The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.

MORGAN BARNETT  |  Overall Experience 
Rating:
5.0

Great Service :)

Angel Lopez Jr  |  Overall Experience 
Rating:
5.0

Thanks.

Jaime Quirola  |  Overall Experience 
Rating:
5.0

U-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me

Andres Morales  |  Overall Experience 
Rating:
2.0

The hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.

pamela maraffi  |  Overall Experience 
Rating:
5.0

Everything went smooth

RIchard Wyatt  |  First Impressions 
Rating:
5.0

Great customer service

Amanda Pedraza  |  First Impressions 
Rating:
5.0

Excellent

Lourdes valdes  |  Overall Experience 
Rating:
5.0

Thanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it

Andres Morales  |  First Impressions 
Rating:
5.0

Everyone was courteous and helpful I would recommend this place to anybody

Pedro Catinchi  |  Overall Experience 
Rating:
5.0

Good persons

Ismael Suares  |  Overall Experience 
Rating:
5.0

good attention

Ismael Suares  |  First Impressions 
Rating:
5.0

Team was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!

Tina FRITTS  |  Overall Experience 
Rating:
5.0

Best storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!

Siip Solutions Debo  |  Overall Experience 
Rating:
5.0

Daniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent

Pierre Bollert  |  Overall Experience 
Rating:
3.0

The location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.

Sylvia Homer  |  Overall Experience 
Rating:
5.0

The general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.

Rosalie Torres  |  Overall Experience 
Rating:
5.0

Excellent

Bismeiry Lantigua  |  Overall Experience 
Rating:
5.0

I felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return

Josephine Jones  |  Overall Experience 
Rating:
5.0

Great customer service and the associate was very knowledgeable in knowing what I needed.

Jessica Goodwin  |  First Impressions 
Rating:
4.0

Ok

negron william  |  First Impressions 
Rating:
5.0

Great experience. Very helpful.

Heather Perez  |  First Impressions 
Rating:
5.0

Abc

Jaime Santa Cruz  |  Overall Experience 
Rating:
1.0

Service was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.

bret hood  |  First Impressions 
Rating:
4.0

Me gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.

Luis Soutuyo  |  First Impressions 
Rating:
5.0

None

James Daves  |  Overall Experience 
Rating:
1.0

They rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.

Dennis Strickland  |  First Impressions 
Rating:
5.0

Thank you for my storage needs in your facility

joshua mobley  |  Overall Experience 
Rating:
5.0

The staff was amazing, efficient and knowledgeable.

Rosalie Torres  |  First Impressions 
Rating:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa banschbach  |  Reservation 
Rating:
5.0

The staff was always helpful, professional and with excellent customer service!

eloisa delcarmen  |  Overall Experience 
Rating:
1.0

I paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100

Yamileth Polo  |  Reservation 
Rating:
5.0

People are very friendly and professional Thanks for service

carlos ruiz  |  Reservation 
Rating:
5.0

The staff was very helpful and professional with our U-Box,

Glenn Easley  |  Overall Experience 
Rating:
5.0

Professional and excellent customer service!

eloisa delcarmen  |  Reservation 
Rating:
5.0

Michael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.

nicole porter  |  Overall Experience 
Rating:
5.0

Good service, good place to storage.

gladys cartagena  |  Overall Experience 
Rating:
4.0

I got a good service at this U-HAUL facility . Thanks.

Solomon Duressa  |  Overall Experience 
Rating:
5.0

Thank you for keeping the place so clean

DENNIS CRAWFORD  |  Overall Experience 
Rating:
4.0

The staff was friendly and very helpful. I would recommend my friends and families to this storage facility

Audrey Doan  |  Overall Experience 
Rating:
4.0

Nothing further is needed.

Malory Beck  |  Overall Experience 
Rating:
5.0

Thank you!

melinda murray  |  Overall Experience 
Rating:
5.0

Staff was exceptional.

wilbert hodges  |  Overall Experience 
Rating:
4.0

I would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!

Susan Fox  |  Overall Experience 
Rating:
3.0

The storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend

carla quiles  |  Overall Experience 
Rating:
5.0

Great staff!!!!

Lawrence Pasetti  |  Overall Experience 
No reviews have been submitted for this location.

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