Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was almost hit by a bullet me and my child had to duck down behind metal trailer to keep from being hit by gun fire in the shopping center wrostt experience of .y life
Latonya Massey
Rating:
5.0
Customer did not leave a comment.
Wesley Mcghee
Rating:
5.0
Customer did not leave a comment.
Marketter Roston
Rating:
1.0
Customer did not leave a comment.
DONALD LAWRENCE
Rating:
5.0
Customer did not leave a comment.
Dwayne Rogers
Rating:
3.0
Customer did not leave a comment.
David Landwehr
Rating:
5.0
Customer did not leave a comment.
Jamal Higgins
Rating:
3.0
Thanks
Elvira Lovelace
|
Overall Experience
Rating:
1.0
The Caucasian guy with the tattoo on his chin and neck was very unprofessional with a African American potential customer to where she was in tears. I almost stepped in but I needed a rental truck. He criticized her to a coworker in my presence then proceeded to criticize her when she came in the store minutes later. I will NEVER use this location again. If sure the Florissant location manager approves of this behavior as the culture of that store because the employee proceeded to tell the customer to " call my manager and leave my store or ill call the police". He gave me racist vibes
Bryant Pool
Rating:
5.0
I received excellent customer service upon my arrival to pick up the truck as well as when I returned to drop off the truck.
Lisa Taylor-Brown
Rating:
5.0
Customer did not leave a comment.
CHARLES ELLIS
Rating:
5.0
Customer did not leave a comment.
Edward Yoder
Rating:
5.0
Customer did not leave a comment.
Ashley Wallace-Curtis
Rating:
4.0
Customer did not leave a comment.
tosha eiland
Rating:
3.0
Truck was dirty in the inside
Stacy PERRY
Rating:
5.0
Everything was fine
wanda haulcy
Rating:
5.0
Customer did not leave a comment.
Mable Hayes
Rating:
5.0
Customer did not leave a comment.
Christeena Myers
Rating:
4.0
Customer did not leave a comment.
william payne
Rating:
5.0
Everything. Was good
Michelle Collins
Rating:
4.0
Customer did not leave a comment.
Marquale Reese
Rating:
5.0
N/A
barbara byrd
|
First Impressions
Rating:
5.0
The works were kind and provided knowledge information every time we rent from the organization .
KENNETH STEWART
|
Overall Experience
Rating:
5.0
The manager was wonderful and she went over everything with me. She made the process easy and quickly. Thanks
barbara byrd
Rating:
5.0
Great service
ERNEST HAYES
Rating:
1.0
Customer did not leave a comment.
jim howes
Rating:
5.0
Customer did not leave a comment.
JEREMIAH FAYNE
Rating:
5.0
Customer did not leave a comment.
Lionel Bailey
Rating:
5.0
Customer did not leave a comment.
Barbara Smith
Rating:
3.0
I tried using the online self check in and it simply wasn’t worth it for me. I feel as though it would’ve been easier to reserve a truck and have an associate help me because that’s what had to happen after my truck from the app was sent out by an associate before or maybe right after it was assigned to me.
Bryan Scott
Rating:
5.0
Customer did not leave a comment.
MARCIA DOUGLAS
Rating:
5.0
The young man that assist me was very professional, friendly & informative! Great customer service skills.
JESSE WILLIAMS
|
First Impressions
Rating:
5.0
I was satisfied being there for long time thank you
PEGGY MORGAN
|
Overall Experience
Rating:
2.0
The female employee was very rude
Natasha Mckinney
Rating:
5.0
5 stars
Michael Green
Rating:
5.0
Excellent staff, would recommend to anyone!
kaycee wells
|
First Impressions
Rating:
4.0
System was down took a long time to pick up
DORIS HOPGOOD
Rating:
5.0
Customer did not leave a comment.
VERRILYN FRAZIER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek Valentine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daveon Brandon
Rating:
1.0
They allowed the truck to be returned and was inspected upon return on 11/04/2024. 3 months later I received a letter stating that there was damage to the mirror, and it needed to be paid for. It was not damaged upon drop off.
Donnika Fallen
Rating:
3.0
Getting my box the first time was fine. Mary was very informative and friendly. I had an issue receiving my box bc I scheduled it to arrive on a Saturday and picked up on Sunday, but they had down Sunday instead and pick up Monday. There was some sort of miscommunication and could have proved to be very problematic for not just me but the party helping me.
Megan Tillinghast
Rating:
3.0
Customer did not leave a comment.
Charlie Patrick
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lawrence Coleman
|
Overall Experience
Rating:
5.0
Carlos. Was a. Great. Help. And. Very. Professional
Michelle Collins
Rating:
5.0
The staff was extremely helpful and nice . when i pick it up we’ll as my return
Drexel Stith
Rating:
5.0
Customer did not leave a comment.
Eva Peak
Rating:
5.0
The General manager is so amazing at what she does!! Very helpful 👌 and really helped us get a storage unit ❤️ Highly recommend
Dominique Nash
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittney Ivory
Rating:
1.0
I was told that someone from you customer service would contact me concerning a non functional truck I paid to use and returned due to the malfunction.
David Clay
Rating:
5.0
I was in and out with my u-haul and my return was easy as well!
Janay West
Rating:
5.0
Great customer service
ruth valenzuela
Rating:
5.0
Customer did not leave a comment.
Darwin Lederer
Rating:
5.0
Customer did not leave a comment.
steven dansberry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mavis Irving
|
Online Move In
Rating:
5.0
None
Tyronda Robinson
Rating:
5.0
Customer did not leave a comment.
Dorothy newsome
Rating:
3.0
Customer did not leave a comment.
Venita Walker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david caryton
Rating:
5.0
The agent who checked me in was kind, professional and diligent. She undertook to correct my contract from local to one way. I appreciated her understanding of the situation and her actions to resolve my problem. She is the type of representative that will cause U-Haul to continue to grow.
Daniel Johnson
Rating:
5.0
The interior of the van smelled BAD. A few squirts of Febreze deodorizing spray was far more effective than the multiple "black ice" air fresheners.
DAVID WOODBURN
Rating:
5.0
The employees were excellent.
Byron Stokes
Rating:
5.0
Customer did not leave a comment.
Paul Anthony
Rating:
5.0
Customer did not leave a comment.
Hakeem LaBlance
Rating:
1.0
The employee that helped me with my reservation at the office was so polite and professional. He is such an asset to your company! This is what makes me keep coming back or recommending a business to others.
vivian westbrook
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Markeita Rockett
|
Overall Experience
Rating:
5.0
Staff was amazing and helpful, 10/10. I can't think of any improvements for this location.
Jason Steel
Rating:
5.0
Customer did not leave a comment.
Angela Harris
Rating:
3.0
I tried to call several times and was put on hold long enough I drove to the store while waiting on hold. Also dropping off Noone came out to the truck, and it took a while before anyone even appeared in rhe waiting area to help me
Tammy Smith
Rating:
5.0
Customer did not leave a comment.
Renita Hogan
Rating:
5.0
Customer did not leave a comment.
Nanet Kelley
Rating:
5.0
Customer did not leave a comment.
RACHEL ROBINSON-HUNTER
|
First Impressions
Rating:
5.0
Nothing
David Boyce
Rating:
5.0
The truck drove real rough n was jerking like it was about to go out on me but the workers were excellent n friendly!!
ozella brown
Rating:
5.0
Great job !
Michael Knox
Rating:
5.0
Keep up the great work
YVETTE JAMISON
|
First Impressions
Rating:
5.0
Nothing at this time. Keep up the good job that you're doing.
Denise Harris
Rating:
5.0
No immediate improvements, I was treated with patience and understanding from the team and would recommend as a resourceful location. Also Ala needs a raise
Raheem Tolbert
Rating:
5.0
Customer did not leave a comment.
Shameka Robinson
Rating:
5.0
Customer did not leave a comment.
David Boyce
Rating:
5.0
Great job and team !
Michael Knox
Rating:
5.0
Customer did not leave a comment.
steven dansberry
Rating:
5.0
Customer did not leave a comment.
Shaquila Henry
Rating:
5.0
Customer did not leave a comment.
LaQuietta Grant
Rating:
5.0
Customer did not leave a comment.
Arthur Drake
Rating:
5.0
The store manager is always helpful and courteous.
john mitchell
Rating:
4.0
So far far keep ur customers service ,patient, respect, information on handling ur products n what s what going good experience far me anyway tk u
anna henderson
Rating:
5.0
Customer did not leave a comment.
Nathaniel Williams
|
First Impressions
Rating:
5.0
Going through a rough time right now so I was extremely stressed and nervous. The guy at the front desk was so understanding, patient and polite. He understood the situation and made us feel more comfortable. I really appreciate that he was honest and asked questions when needed.
Brittani Tran
|
First Impressions
Rating:
5.0
Very professional
TAREN WALTON
Rating:
5.0
Everything was smooth from start to finish. Ala was an amazing help and very kind. She added the perfect customer service that everyone hopes to receive.
Kyla Harvey
Rating:
5.0
Customer did not leave a comment.
Corey Holmes
Rating:
5.0
Great communication throughout the process!!!!!
Olivia Ayden
Rating:
5.0
Customer did not leave a comment.
khamaron wheeler
Rating:
5.0
Customer did not leave a comment.
Guy Mananga
Rating:
5.0
Very professional service glad I made that choice
HERMAN BAILEY
Rating:
5.0
Alah is the greatest!!!🤗🤗
amber jones
|
Overall Experience
Rating:
3.0
Mileage is to expensive
Lawanda Lomaxcamp
Rating:
5.0
Customer did not leave a comment.
stephanie helm
Rating:
4.0
The person who helped me took a call in the middle of helping me and finished completing my rental while on the phone with the other customer. Overall, it was rude.
Carmen Knowles
Rating:
5.0
DeAndre was pleasant helpful and very knowledgeable about his job I would definitely recommend friends because of him.
MARVETTA morris
Rating:
5.0
Customer did not leave a comment.
Jominice Boone
Rating:
4.0
Good manager!
loretta travis-price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonja hodge
Rating:
5.0
I will return again if necessary!!!!!
Kimberly Hughes
|
Overall Experience
Rating:
5.0
Iam very thankful to the Uhaul Staff, They were very helpful to me during my troubling times. When I had problems paying my bill… They were very helpful and understanding with me, Thank you very much..!!!🙏❤️
CATHERINE BOWLING
|
Overall Experience
Rating:
5.0
Keep up the good work
Joann Jenkins
Rating:
5.0
Customer did not leave a comment.
earl ladd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CALVIN STINSON
Rating:
4.0
Customer did not leave a comment.
Alexis Stomer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Perris Parker
Rating:
5.0
The staff at the West Florissant location were always so helpful in answering any questions I had. The facilities are keep clean and I loved how secure they were. I'm very pleased at my experience of renting from them!
Tiffany Ransom
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Devin Stricklan
|
Overall Experience
Rating:
1.0
That thing to small it definitely doesn't fit no one two rooms to small had to stuff my things in there
Kimberly Newlon
|
Online Move In
Rating:
4.0
N/a
KELVIN TATE
Rating:
5.0
Customer did not leave a comment.
Rickey Moore
|
Overall Experience
Rating:
5.0
Great customer service all around
Anthony Washington
|
First Impressions
Rating:
5.0
Just keep being great in customer service and in cleanliness, this location is awesome!
Shlanta Burchett
Rating:
5.0
The UBox service is an efficient way to ship. Delivery and Pickup in Centralia, IL went smoothly. Unloading at Uhaul in Globe, AZ also went smoothly. The load did not shift at all in the approximately 1500 miles of transit. Used this service once before and would use it again.
Cari Cunningham
Rating:
4.0
Customer did not leave a comment.
Storree Fuller
|
Overall Experience
Rating:
5.0
Excellent Customer Service. Treated Us Like Great
adrianne journey
Rating:
5.0
Everything was great
Remona Johnson
Rating:
5.0
I have rented several times with U-Haul. Each experience has been great. THANKS U-HAL.
Margie Wilkerson
Rating:
4.0
Nope
Carolyn Buchannon
|
First Impressions
Rating:
3.0
Storage hours should be longer
dayjah townsend
|
First Impressions
Rating:
5.0
This location goes ABOVE & BEYOND every week. They are kind, quick, knowledgeable, extremely helpful and always give me a great experience. I rent from them weekly and they know me as a regular. Thank you for being so great!
daniel ledbetter
Rating:
5.0
Very friendly and courteous
Tina Rice
Rating:
5.0
Aside from the attic having dirty on it every thing was smooth. Thank you guys
Jerkeysha Bell
Rating:
5.0
Everything Was Wonderful
Thanks
arcynthia johnson
Rating:
5.0
Customer did not leave a comment.
Keishonna Easter
Rating:
5.0
Customer did not leave a comment.
daniel ledbetter
Rating:
5.0
Customer did not leave a comment.
Delbara Williams
Rating:
5.0
Customer did not leave a comment.
JEREMIAH FAYNE
Rating:
5.0
Customer did not leave a comment.
shannon moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL PATTERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Perkins
|
First Impressions
Rating:
5.0
My experience with this particular location has been the best of any other company I have used. The staff is wonderful; courteous, attentive, engaging and very accommodating
. This facility is in good hands with the manager over these staff members. I look forward to utilizing this facility whenever I need moving an$ storage services in the future.
J F Y
Jo Ann Farmer-Young
|
First Impressions
Rating:
5.0
Keep doing a fantastic job guys
shannon moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaimeka Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lawrence Hoye
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Irwin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BEVERLY BASS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jackie Pierce
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janis Mcallister
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory Holland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
haven hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawnshay sanders
|
First Impressions
Rating:
5.0
I want to praise Ms. Ala for being such an awesome person and Manager. I worked with her at the Dunn Rd. in past rentals, and it’s great to see her hard work paid off and was recognized.
Jennifer Carter-Conway
|
Overall Experience
Rating:
5.0
You guys are the absolute best!
LC Walls
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMIE SARGENT
|
Overall Experience
Rating:
2.0
Indoor storage access hours not good if you need to get in before
5:30pm
Timothy Parker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rosalyn Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marshon stewart
|
First Impressions
Rating:
5.0
One of the Best if not the Best
Bruce Lyles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
earl ladd
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILZETTA BELL
|
Overall Experience
Rating:
5.0
Everything was superb. The staff was friendly and informative about the facility and the surrounding area. Thank you for the great service.
Dontrell Fields
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Verbena Breeland
|
Overall Experience
Rating:
5.0
Everything have been great thank you
Jermaine thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARRIONA BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pierre hutchins
|
First Impressions
Rating:
3.0
The customer service was very nice and professional. The only thing I didn’t like is how you can’t pull vehicle up to the storage unit. It’s a real inconvenience having to load your items on a cart and take to the unit. I like the old method having the storage units outside and just pull up to the unit
erika shelton
|
First Impressions
Rating:
5.0
Mr. DeAndre in particular was exceptionally outstanding. The customer service alone made me comfortable and confident in returning as a devout customer. I will share my experience and return. Thank you.
brenda Parran
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAMARR HOWARD
|
First Impressions
Rating:
3.0
The price was unacceptable
Monica Hall
|
Overall Experience
Rating:
5.0
The only problem was: the length of the hallways. My bad knew was talking to me. LOL!
Other than that I 💕 loved it.
ALBERT STEWART
|
Overall Experience
Rating:
5.0
Keep up the great work.
LACHELLE BONDS
|
Overall Experience
Rating:
5.0
Everyone was very helpful and kind.
MONICA WRIGHT
|
Overall Experience
Rating:
4.0
I am just happy U-Haul had space,and it was clean and tidy
Sarita Jacobson
|
Overall Experience
Rating:
5.0
Ala is great! She is very understanding and helped us more than once to not lose our storage. I will definitely use the services at west Florissant uhaul again.
Christina Ackey
|
Overall Experience
Rating:
3.0
Store manager has always been rude.
Tiffany Burnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayandra McGowan
|
Overall Experience
Rating:
5.0
If ever I need storage space again, I will definitely choose U-haul!
tracy edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT STEWART
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LATOYA HITCHENS
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
joloanda pasley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paula hood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA STEVENSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tara gregory
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anisica Showers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marnie Griffin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaShanda Anderson
|
First Impressions
Rating:
5.0
The GM of this store was phenomenal from beginning to end. The facility is clean with plenty of carts to use to help load/unload items.
Daniel Kaiser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bethany Ferguson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharee Turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Hankins
|
Overall Experience
Rating:
4.0
THE LOCK CODE NEVER WORKS FOR ME TO GET INSIDE
Anisica Showers
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
augustine morris
|
First Impressions
Rating:
5.0
I would recommend U-Haul to anyone looking for this type of service!!!
allan durham
|
Overall Experience
Rating:
5.0
I would recommend U-Haul to everyone. It's convenient and the service is easy to process!!!
allan durham
|
First Impressions
Rating:
4.0
KEEP UP THE GOOD WORK
twana burrell
|
First Impressions
Rating:
5.0
I've had great experiences with U-haul,very understanding when you communicate with them keep your phone numbers accurate answer your phone and state your issue,mean what you say try and stick to what agreement you make I know things may come up financially communicate is the key 🔑 it will help..
Joyce Wilks
|
First Impressions
Rating:
5.0
Staff was great and helpful. Building was clean inside and out.
NATHANIEL RAINEY
|
First Impressions
Rating:
5.0
Very nice staff very pleased with the attitude Yes I would recommend your business 😊
Catherine Green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy Cain
|
First Impressions
Rating:
5.0
Best place to go and Great staff
lacreisha mcmurray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayandra McGowan
|
First Impressions
Rating:
3.0
I’m highly disappointed with the staff member on duty Tuesday evening of 2/21/23 around 6:30pm. I made reservation hold online and didn’t accept the company insurance. Upon completion it asked that I provide my renters insurance information when I come in. I came to store with it on this night, b/c I wouldn’t be present or available Wednesday morning 2/23 when mover was bringing my items. He also took 2 IDs along with Insurance. Wednesday morning I being disturbed by numerous calls saying I don’t have a reservation and this a Store Manager. Extremely illiterate employee and waste of time and gas, trying to be proactive.
Jennifer Carter-Conway
|
First Impressions
Rating:
5.0
No comments..
CATHERINE BOWLING
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
osha Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamasha Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Altamese Henderson
|
Overall Experience
Rating:
5.0
None Great service!!
Paul Clark
|
Overall Experience
Rating:
5.0
Keep Up The Good Work
CHARLOTTE GREEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Quiana Lester
|
Overall Experience
Rating:
2.0
I had an issue with my unit's lock being removed and a new lock being placed. I was not notified about this, and when it came time to retrieve items, I was not able to do so. I had paid for a mover to move my items that day and was unable to retrieve my items because I was told that I would have to pay for a locksmith. This was a very stressful ordeal for me. I ended up speaking to a manager, and ultimately, Uhaul did cut off the lock which I am grateful for. But unfortunately, I would not recommend this location to others.
Kacie Long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATHANIEL HILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald Jackson
|
Overall Experience
Rating:
5.0
Every interaction with the staff and facility was professional and pleasant. Every staff member had a moment to go above and beyond to assist me
Tina Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Porshia Egerson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyrone Fortune
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCARLETT MCWELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY LONG
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Connie Wilson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
larissa DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tishida Jackson
|
Online Move In
Rating:
5.0
This location is exceptional! The manager and staff are extremely kind, efficient and very professional. Even when the manager isn't there the staff is so very knowledgeable and helpful!
April Jackson
|
Overall Experience
Rating:
4.0
They even provided a good lock for the door.
David Ficke
|
Overall Experience
Rating:
5.0
None great service
Paul Clark
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRITTANY Hamilton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah Osby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH STEWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven ROBINSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alice Lovett
|
Overall Experience
Rating:
5.0
The staff where very professional and the customer service is great. I really like Ala O'Neal she is wonderful and seems to be a great supervisor.
MONICA WRIGHT
|
First Impressions
Rating:
4.0
Though the prices are a bit high, I'm pretty satisfied with U-Haul. I did keep having problems with the truck doors though. The passenger door kept popping loose
David Ficke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Jackson
|
First Impressions
Rating:
4.0
Just need longer hours to access storage units
At least midnight or 24hr access.
Overall everything else was great!!!
Nicole Kitchen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Lindsay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Lindsay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONOVEN DANSBERRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA GERDINE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JESSIE LACY
|
Overall Experience
Rating:
5.0
The services I received was very nice. Thank you.
Loleitta Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randall townsend
|
Overall Experience
Rating:
5.0
Just what I needed will return soon!
Dewayne McClendon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Henrietta Person
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
damien thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mauriece Williams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tanya McCray
|
Overall Experience
Rating:
5.0
Brinda un buen servicio a los clientes
Carlos ramos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markisa Owens
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kiera hellm
|
Overall Experience
Rating:
5.0
The young lady with the locs . I can’t remember her name . She always have great customer service very polite . Every time I come to this location. She goes the extra mile to make sure we are receiving great customer service!!
KEESHA TAYLOR
|
Overall Experience
Rating:
3.0
If you end your contract early a refund should be issued for the time not being used
SHARIA PHILLIPS
|
Overall Experience
Rating:
1.0
They gave away my reserved big unit. I asked them to cancel the other one. She states ther was not another account in which it was. I ddt find out until I got the email for a payment.
Timeca Ambus
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jermaine thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA STEVENSON
|
First Impressions
Rating:
5.0
ALA AND HER STAFF WERE ALL VERY FRIENDLY AND PROFESSIONAL!!!
Mia Davis
|
Overall Experience
Rating:
5.0
Great service
Steven ROBINSON
|
First Impressions
Rating:
2.0
All of my items were stolen from my unit and the lock removed by management but no one can tell me where my belongings are
Wendy Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tijuana Spates
|
First Impressions
Rating:
5.0
Everything was just fine
Marietta Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Devin Stricklan
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marietta Jones
|
First Impressions
Rating:
5.0
I like it
Monica Franklin
|
First Impressions
Rating:
4.0
Unit is too far from the entrance
Shirley ellis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tanysha bellamy
|
First Impressions
Rating:
5.0
Best storage experience to date. The facility is well lit, has wide drive aisles, and all the units are drive up access which made my move in and move out extremely easy. On top of that, the manager was very helpful throughout my stay. If I ever need storage again this location will be at the top of my list.
Jade Wilson
|
Overall Experience
Rating:
5.0
Thank you for being open as late as you are on a Friday. Your staff is really nice as well.
Janaya Jones
|
First Impressions
Rating:
5.0
Great customer service provided by your employee.
Notica Couch-Dickerson
|
First Impressions
Rating:
5.0
The owner was absolutely amazing, she help me figure out the best unit for my needs as well throughly explained how to pay online.
Earl Hughes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bridgette Coburn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ardelia Lloyd
|
Overall Experience
Rating:
1.0
I went to 2 locations after reserving my unit. Due to the fact that they had non of the iniys I needed. So therefore I had to get 2 units.
Timeca Ambus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Rackham
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
shanice phillips
|
First Impressions
Rating:
5.0
The entire process was extremely easy. A special THANK YOU to Ala.
Connie Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LASHUNDA CANADY
|
First Impressions
Rating:
5.0
Absolutely the best moving transition I have ever experienced!
tracy edwards
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cheryl Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald bateman
|
First Impressions
Rating:
5.0
Ala & all the staff were friendly helpful & professional (at the Florissant location) in all our interactions for the past two months. The Hazelwood location went over and above in our truck rental needs. Thanks to all the Uhaul locations that made our BIG MOVE a success. Kudod on the donation center. Nice touch!
ELLA NDI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn Dulaney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marietta Jones
|
First Impressions
Rating:
5.0
I really enjoy my stay. Ala was a big help she always went above and beyond to make sure I was taken care of. I recommend this uhaul location to all my family and friends thanks a lot
Tasheera Rhymes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DeJa Hayes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brooke Wiley
|
First Impressions
Rating:
5.0
The owner of the establishment was amazing. She was the most helpful individual in our entire move. Please make her the CEO of your company.
Daniel Kaiser
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dorothy Savage
|
First Impressions
Rating:
5.0
The attendant was very pleasant and knowledgeable. Her customer service skills were amazing. She represented the company well.
LUCY WOOLFOLK
|
First Impressions
Rating:
5.0
Ala O'Neal was an excellent UHaul representative
Venita Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis Stomer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ZERIS WATERS
|
Overall Experience
Rating:
5.0
Everyone was very knowledgeable and helpful. Especially Deladeia who seeing that I had a knee brace, went out of his way to ensure that I was ok.
The manager was extremely helpful as well when I originally rented the truck as well as when I called to extend my dates with using the truck,,.
florence clemons
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Glynis OWENS
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
BENITA RANDLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raynard Biggs
|
Overall Experience
Rating:
5.0
Brandi at the Kingshighway location in Cape Girardeau was very efficient, friendly & helpful.
Ala at the W Florissant Location in St. Louis, MO was also very efficient, friendly, helpful & also helped solve a couple issues I had while storing my belongings.
I am pleased with U-haul & the services provided. Thank you Brandi & Ala!
Moryah Eldridge
|
First Impressions
Rating:
4.0
The Walk way to the storage are quite a distance for some people. An excellent provision would be appreciated.
Abdul Kassim
|
First Impressions
Rating:
3.0
Need more staff with more training u need to get rid of rats
mary Hendrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnny Riggins
|
First Impressions
Rating:
2.0
My experience was Not so Good due to another customer that had a storage unit near mines that had roaches and they came into my unit.I wasn't pleased with that but the manager accommodated the situation well as far as getting my things out and safely to my residence.even though I had to leave things behind because of the infestation and didn't get reimbursed for👎.overall the people that work there are Good 👍
LAPRESHA JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEGGY MORGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephaine Lockett
|
First Impressions
Rating:
5.0
Thank you all for the help!!
Jade Wilson
|
First Impressions
Rating:
5.0
Please make sure your online prices are accurate. When I arrive I got charged for things I didnt choose online
BENITA RANDLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND JONES JR
|
Overall Experience
Rating:
5.0
Very wonderful experience, especially after leaving cubsmart. Your staff customer service was excellent. Everyone was very helpful and kind. I hope that doesn't change. I will be a uhaul customer for life if need be and as long as your prices don't go up every 3 months like cubsmart. At the present I am very satisfied with uhaul, thank you!
MONICA WRIGHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Durham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannell Baker
|
First Impressions
Rating:
5.0
N/A
ANTHONY LEDBETTER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JHERMANI GREEN
|
Overall Experience
Rating:
1.0
Was told I would have access to my unit with my moving crew. When I got there I had no access and had to pay an extra $385 to go to a different location and for extra hours do to this mishap. No one was available to assist me. Everything was locked. I am very upset with my service and was told contradicting information which caused me to come out of way more money then anticipated when moving. I am beyond upset.
JANE'A HAMPTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia Strickland
|
First Impressions
Rating:
3.0
Average for now. Understand the facility is not completely open, so appreciate being able to store items. When I arrived today (on my 2nd trip today) found the entrance blocked. I had thought it was open until 6:00, but they told me only open until five. On my way home to unload everything from my car (my car is on the street), I thought "why is it still light if it is after 5pm?" As you can see by the time of my post, it was not after 5pm. It would have been 4:30 when I was there. So what are the actual hours?
diane kley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND JONES JR
|
First Impressions
Rating:
5.0
I'm happy to be aboard
DARYL FULLER
|
First Impressions
Rating:
5.0
Only thing I feel like your storage should be access 24hr it's your stuff you can't get in and get anything after a certain time but other than that good place
latrena malone
|
Overall Experience
Rating:
5.0
Ala was Awesome!! Ndia & lachelle we're great assisting me with my reservation.