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Daniel GCustomer Reviews for U-Haul Moving & Storage at West Craig Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a great help
CHARLES HEasy and helpful
Patricia EStaff is Always Helpful and has excellent customer service will always return to this location!
Porscha AQuick simple service. Great team.
Sarah HI really loved the use of the facility. I needed something closer, bigger, and cheaper monthly. I do love the alarm on each unit and the use of the many carts available to help move in and out. Everything was nice and clean.
Keshia S | Overall ExperienceTry to implement something that will stop customers From leaving marijuana smells in the vehicles some of us like myself are allergic to the smell some type of action needs to be taken.
Eric KI appreciate you all! Nothing just keep the momentum..other then that...great!
VICTOR JI had so many issues! I believe it was Matthew that helped me fix everything! Between him and the ladies cleaning inside the building I felt really taken care of
Jacquelyn S | Overall ExperienceThis is my 2-3rd time using your trucks. Very satisfied and employees are awesome.
Rosemary FN
Walter CNo improvement but acknowledgment to Ms. Angela Crocker during this process the professionalism, respect,empathy, was above standard. Due to life stressors she expressed that everything will be ok. Any questions or concerns she was excellent in responding. John whom was also very professional with my transaction. Uhaul thank you for Ms. Angela & John the company's asset. Thank you for being available for me during this period. God bless all
Neva BQuick and easy
Guy TThis was the second vehicle that has had a hitch installed from the location. Just like the first time, the service was excellent. Thank you
Robert AEverything. This was the worst experience I’ve had. I felt like I had to spend extra money for no reason. Way too many inconveniences.
Velvet FDon’t charge people an after hours drop off fee of $20 when I brought the truck back a day earlier.
Frank IThe vehicle that I ran, it was clean. Customer service was great and the return was very easy and simple. I would always come back if I need to rent vehicle.
PAUL GThe installer was very understanding about my questions and needs. Great install. The other staff at this location were kind and helpful.
Bernard KDon’t change a thing. Everything was great.
Melvin MGreat staff and facility!
Kristen G | Overall ExperienceThe power was out which is fine but the employees weren’t particularly helpful and the return process took over 20 minutes.
Praise CAngela's team members are knowledgeable, considerate, and very helpful.
Keith F | First ImpressionsThe office workers were very helpful. I appreciate the customer service. Thank you
Juanita jThe website was easy to navigate, which made checking in easy. I only got this storage because I needed to return the trailer. Pricing is higher than some other store facilities with bigger units.
Keshia S | Online Move InI have no surprise I will recommend thaul rental in her storage so anyway, I guess I need the staff are awesome and clean
aretha n | First ImpressionsThe gentleman that helped me was kind and professional.
Kenneth BThe manager was super nice highly recommend this place ..
anthony e | Overall ExperienceThis was the worst U-Haul experience I’ve ever had the tire was low on air. The sensor was broken. The truck shook every time I drove it. It was a worst experience I’ve ever had and I went to the manager John and I explained everything and I showed him the pictures of the malfunctions and he wouldn’t do anything for me. He still charged me $112 I will never use U-Haul again.
CHRISTINE JI paid in full for my in town rental and was charged for e tra miles on my credit card ,but had I paid cash they couldn't have charged me an extra $11 dollars . $19.00 in town rental.is written on all the trucks and it cost me almost $100.00 for a 2 hour rental to pickup some furniture. I could have rented a truck from enterprise for less .
WHITNEY BThis location was super friendly and helpful and very efficient
Rebecca AI rent a truck a lot for yard work and transport plants. I always get excellent service.
GEORGE WI always love renting from U-haul. Wonderful customer service, no matter, the location. Thank you so much and definitely will continue to use your services.
Trina DI never have an issue at this location and I have rented from them multiple times.
KIMWONA WUpon check in I did arrive 30 minutes late which caused my online reservation to be canceled. I asked the husky man at the counter if there was other inventory that could be rented and he coldly turn me away without even checking or giving me info about incoming vehicles. He had shitty customer service and did not want to help me. I went outside and made another reservation and I was able to get a truck that the fat man said they did not have. Returning the vehicle was a breeze. The guy was so nice and polite. I wish he would have been the one who issued me the truck as he wanted to do his job. Get rid of fatty! He makes the facility look horrible with his bad service
Reena TFirst month free is a good feature to get me to use the storage and see how clean and nice the facility is and that I will use it in the future if need be
Reggie D | First ImpressionsNo complaints at all. Any issues were taken care of. Staff is amazing. Place is very secured and clean. I love doing business with uhaul!
Juliee L | Overall ExperienceI had a blown fuse and my lights weren't working. An employee changed it and got me on my way. It was great service.
AMY RThis location has the best service in Las Vegas NV. There customer service is A1. I give the 5,10,,20, Stars
Dwayne LThe employees were nice and professional. The bathroom was clean and the WiFi good
Micheal MPerfect
Eric KGreat Service
Terry A | Overall ExperienceThank you all amazing team
Yvonne S | Overall ExperienceStaff was very professional. I would use this location again , if I very needed . Thank you for your services.
zelda e | Overall ExperienceExcellent and expert service making move smooth
JEFFREY RWhether it was a call or in person, every staff member I encountered was pleasant and courteous.
Pamela M | Overall ExperienceI HAD AN ISSUE WITH GAS . NOT SURE WHAT WAS GOING ON BUT IT KNOW ITS NOT NORMAL TO HAVE TO PUT GAS 5-6 TIME ALMOST BACK TO BACK TO GET FROM LAS VEGAS TO CA . I REPORTED WHEN I NOTICED THE PATTERN AND NO ONE HAS OFFERED TO COMPENSATE ME FOR THE EXTRA TIME WASTED OR TO CREDIT MY RENTAL OR ANYTHING . WHEN I CALLED TO REPORT . I DID REPORT THE ISSUE AGAIN TO CORPORATE BECAUSE OVER ALL I DONT LIKE HOW IT WAS HANDLED I HAVE RENTAL UHAULS SERVAL OF TIME INCLUDING DOING THIS SAME TYPE OF ONE WAY TRIP AND NEVER EXPERIENCED ANYTHING LIKE THIS OR HAD TO MAKE A COMPLAINT. I WAS BASICALLY TOLD TO CALL CORPORATE AND SEE IF THEY WOULD HANDLE IT BUT HE DOUBT IT INSTEAD OF TAKING CARE OF ME AS A CUSTOMER . 760-905-0492
Dechara HN/a
Leslie HHad a broken down bike, ordered a trailer, when I got to pickup - Charles was there to fix everything. I noticed a few motorcycle trailers outside, and Charles graciously helped me switch my reservation and explained the entire process thoroughly at each step. Made it seem effortless. It was my best experience so far at a uhaul. I made it out and the tech that helped set up the trailer did everything - which I didn't expect. made sure we were safe, and drop off was just the same. Managment should know those two that helped my order, made me a lifetime customer. Not said lightly, their service was seriously above par while being genuine. I thank them both.
Scott FThey were doing construction on the property and never informed us we couldn't have access to our storage unit after 7pm. We had the truck fully loaded needed to unload so we could get out of the apartment on time and couldn't therefore needed the truck for extra days costing us double amount that we intended! Also, it rained the entire time their dock, the way it situated floods underneath it so you're like moving things over a moat you can't walk through there you have to walk all the way around just to get to the side of the dock where there's no water it's ridiculous! A and to make the whole situation even worse, their employees park around the dock so you can't even park there you have to walk across the parking lot. Finally one of the cleaning ladies moved her car so we could park there when I asked another employee he said they're allowed to park wherever they want. He refused to move his truck.! The construction crew was more friendly and helpful than the U-Haul employees by far! No one knows what the other one is talking about or information doesn't seem to get forwarded! Would I rent again? Not unless I absolutely need to!
Cindy BIn and out less than 30 minutes. Outstanding.
Russell Hgreat job again! i’ll be back .
DAVID CEasy drop off
William MFast an efficient service
Beniah GTrucks have very little fuel in them when you get it. Damage all over the truck, which people have probably been charged for but NOT fixed!
Virginia CThanks, Rep went above and beyond
Rhonda G | First ImpressionsEveryone at the location were truly professional. Great experience
darryl tBoth gentlemen who helped us were great! In and out for a return in less than five minutes.
Whitney FNo issues what so ever for the year we had the storage. Always Very clean and convenient.
GALVESTER B | Overall ExperienceService was great. Personel was very accommodating.
Sandra JNot that I can think of. The counter staff were excellent in customer service, and the outside staff that hooked the tow dolly up were quick to get me on my way.
WAYNE SThe cost is prohibitive. Over $400 for a less than 100 mile trip, gave me only 24 hours and only 78 miles. I’m glad I will not be needing a truck for a while.
Charles AGreat location and very well kept and maintained. Entire staff was friendly and helpful all the time.
Gerald F | Overall ExperienceVery good and very strong trailer
IIeni FThey don’t relate to the customers. The manager and the staff lied and they don’t honor their contracts nor do they give you all the information before moving out.
Shauntovia H | Overall ExperienceThis is by far the best U-Haul facility I have used. Everything from the check in, check out to the convenience of the pad lock. Little things leave big impressions.
CHARLES A | Overall ExperienceThanks for the service.
Maurice L | Overall ExperienceThank you for all your help
Kimberly R | Overall Experience🤩
JERRI M | First ImpressionsVery nice person And helpful
GABRIEL A | First ImpressionsThe staff always helpful. The facilities were always well maintained and we felt safe no matter when we stopped by. Thank you. We will keep you in mind if we need storage again in the future.
Barbara P | Overall ExperienceThe entire Staff; Christiana, Scarlett, John, Charles, and all we encountered, were friendly and professional! I was impressed by the helpful and warm reception from the Staff. This UHaul is highly recommended!
Charles H | Overall ExperienceEveryone was so kind and helpful, making this moving experience extremely comfortable and stress-free. Thank you!
ALEXANDRA C | First ImpressionsIt was the african american gentleman who help me. Help me with my storage unit. He help me fix the problem.
VALERIE L | Overall ExperienceStaff were very friendly and helpful.
Patricia L | Online Move InThanKx UHaul
DEVONE S | First ImpressionsWould like the prices to be lower. But overall a very clean facility.
may s | Overall ExperienceNone at this time
ARETHA F | First ImpressionsThe whole staff is to be commended.
CHARLES A | First ImpressionsThe entire process of renting a truck, labor and the storage unit was so convenient. It really made our moving experience so much easier.
Susanna D | Online Move InFacility and staff were always excellent but compared to other facilities U-Haul is a bit too pricy!
bryant m | Overall ExperienceI don’t like the fact that I have 24 hour access but the sliding doors are accessible people have large items that are difficult to get through the side door
Angel M | First ImpressionsAngela is the best! Was very helpful and generous. I will always choose this location when needed.
Chanell W | First ImpressionsCustomer service was great !
FLOYD B | Overall ExperienceThe person that help was very nice and friendly and welcoming..
anthony e | First ImpressionsThis was the first storage unit I ever opened. Never had an issue in all the years I maintained it. Thank you for everything.
JESSICA G | Overall ExperienceProfessional
Matthew M | First ImpressionsKatelyn customer service was AMAZING. Katelyn thoroughly went over everything with me. Thank you to all the staff at Uhaul North Las Vegas. You can tell the manager cares about her staff because the work performance is Great 😊
Jazmyne B | First ImpressionsI WOULD SAY IF WE HAVE A PASS CODE OR CARD WE SHOULD BE ABLE TO COME IN LATE HOURS WHEN RENTING A STORAGE UNIT, BUT DO TO SOME FOLKS NOT TREATING OR DISRESPECTING THE FACILITY I UNDERSTAND
JAVAOUNE R | First ImpressionsExcellent
brian M | Overall ExperienceI love the whole staff
Stephanie L | Overall ExperienceHelpful above and beyond
Barbra K | Overall ExperienceThe service was great and it was convenient thanks again
VICTOR M | Overall ExperienceThe pick-up truck rental was dirty and smelled of foul air.
Bohemian W | Overall ExperienceI have never had anyone speak to me in the manner and tone that your manager spoke to me. She started the conversation yelling at me and my locksmith, she did not say hello, hey or anything. Her first words were “Did you go to the office” very rude and loudly, she yelled it in an aggressive tone. I asked her who she was talking to because I was so confused on why she was so aggressive. She stated “you” even louder than before. I tried to explain to her that I spoke with the office that stated to call him and I been waiting for the locksmith for an hour, she did not want to hear it and said “I’m the one you spoke to” my first thought was if she was the one I spoke to, why wouldn’t she say to go to the office after the locksmith arrived. She continued to get louder and louder, even though she was already loud. She continued to repeat herself and speak very negative. After the conversation was over, she walked away and came right back and this time she came all the way up to us and stated she wasn’t talking to me, let her talk to him which is the lock smith. She just repeated what she said to him like we didn’t hear her the first time.. She spoke to him rudely and loudly as well, he even stated he has never had an issues with someone being so rude and unprofessional at a business before. I will never use this uhaul again, I have never dealt with a situation like this and I hope no one ever has to. As a black woman, I look aggressive if I raise my voice, I look like the bad guy and even though this situation, your manager was in the wrong, I could of easily been looked at as the wrong guy, police could of easily been called on me for standing up for myself for being disrespected because she would of been seen in the right for “being the so called manager” This situation did not sit right with me at all and I really hope nobody else has to experience this ever again. I was spoke to like a child, like I was incompetent and could not comprehend what she was saying.
Carine O | Overall ExperienceI love it.
jonathan B | First ImpressionsI am so satisfied with U-Haul storage servís and costumer service excellent. I will recommend it to my family and friends and if I need will use the service again thank you employs and management
Virgina G | Overall ExperienceI paid my storage fee and moved out two days later and wasn’t reimbursed for days not used
Diema D | Overall ExperienceEvery time I went to the storage, staff was always there cleaning, she was either sweeping, mopping or wiping wall, glass doors or door knowns or cleaning restroom. Storage always smelt clean and fresh.
Rhonda B | Overall ExperienceThe manager was very helpful in helping me select the appropriate storage unit and explaining the preceedure cor entering my unit after hours.
Charlotte G | First ImpressionsThank for always being helpful. Friendly & ready to assist me whenever I have been there. U-Haul location @ 160 W. Craig Rd team is the Best.
Patricia S | Overall ExperienceSome staff weren't helpful or friendly
Natalie S | Overall ExperienceStaff was very helpful and knowledgeable. I rented a moving truck at this location and they had to swap out truck keys three times because the first two trucks had all of the gas siphoned out. Other than that I would recommend.
TYLER D | Overall ExperienceI had multiple items stolen from me out of my storage! My storage was broken into my locks were changed and I couldn't access it for awhile when I was up to date on my payment. But alot of valuable items were taken from me with no compensation or even management taking it seriously to even call the police and report it because the staff broke into my unit and stole my property. Didn't have a good experience with this place and I don't recommend it to Anyone.
Shana R | Overall ExperienceThanks you for great three years service
Andrew J | Overall ExperienceI appreciate the u haul team for for being professional throughout the process. Thank you
Samuel H | Overall ExperienceThis Uhaul storage on 160 Craig road is the absolute best I have experienced. Very professional, extremely helpful and accommodating, exceptional customer service. Very clean. The building manager ensured the entire building was clean and secure. I will use them again and certainly recommend them to friends and family.
Erasmus W | Overall ExperienceStaff was extremely courteous and helpful
jill p | Overall ExperienceI had the most satisfying experience in Las Vegas with a business dealing with U-Haul’s staff. Great experience! Very accommodating and a pleasure to deal with. Storage unit is exceptional.
nate j | First ImpressionsAccommodated me 100% they went over and above to help me.
JOHN H | First ImpressionsService was great for over 10 years!
Perryn H | Overall ExperienceThe only complaint I have is. I was told I have a free rental with a one way tow dolly rental and it wasn't confirmed until I got to North Las Vegas. Customer service told me I had to pay for storage.
Anthony M | First ImpressionsThis is my second time at this storage and the staff is always so kind and patient very helpful.
Keosha R | First ImpressionsAwesome manager
michael m | First ImpressionsChris was "VERY" helpful and professional. For that matter the entire staff at the counter and the storage manager were all professional and helpful.
Erasmus W | First ImpressionsEverything is good
GUYNESHA S | First ImpressionsThx
Marie Y | First ImpressionsEverything was great. The staff, location, and the size of the space was what I needed.
PAMELA C | First ImpressionsIt was fabulous! The customer service was exceptional! Staff very friendly and attentive from the time we pulled up outside!😁 one of the staff members was concerned about my tv. She said she had a special cover I could have, came upstairs and wrapped/taped my tv. That is going above and beyond! I wish I knew her name! Thank you all!
Stacy W | First ImpressionsThere was this woman there her name was Kim she introduced herself the first day she was very knowledgeable and she explained a lot of things to us we saw her every time we Came she always was cleaning up with a smile she made myself and my wife very comfortable she answered all of our questions in a polite and professional manner and myself and my wife are very pleased and satisfied as she is a big influence and assess to the U-Haul family I would like to thank her and U-Haul for being Professional at all times thank you very much again Kim hope you greatsuccess
lamont h | Overall ExperienceGreat, great, great.
franchis s | Overall ExperienceNever worried about my belongings and staff members professional, courteous and knowledgeable.
BELINDA T | Overall ExperienceHe help me lift a box that was bigger than me & took my trash to the bin 💜
Roslyn M | Overall ExperienceI have mentioned this before, while the staff was so very nice and accommodating the access to unload or load belongings was not as accessible as I would have liked. Trucks and storage pods and cars often filled the areas to the dock. I understand the lot size can create obstacles but storage is a large part of your business, for that reason alone it would seem an answer might be in a reorganization of the facility.
Kenneth F | Overall Experiencethey have some cool people working there. helpful, knowledgeable, and professional. the storage center is always clean, the office staff, takes care of business. General Manager is available and helpful, overall. Nice place. *would love to see 24-7 access available again, with your security measures in place and card or pin access, it helps night shift workers and truck drivers, and with 120 degrees during the daytime. how hot? so hot you have to walk around w/ your arms spread out from your body so you dont sweat. thank you
eun l | Overall ExperienceI like this place. Very well organized, good communication via the intercom, and a loading dock made for U Haul trucks!
Milton M | First ImpressionsEvery thing was on time.
Jaruben J | First ImpressionsExcellent staff. Very helpful.
matthew c | Overall ExperienceTruck and storage rental was very convenient. The access to the storage was the best. I highly recommend Uhaul over the other company's because of the price, courteous staff, and their trucks. Man, do the perform on the road. Thank you. 🥰
Cheryl C | First ImpressionsAlthough this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).
Jennifer E | Overall ExperienceVery helpful and courteous staff!
Cremolia S | First ImpressionsFirst my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.
Christopher m | Overall ExperienceFirst my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.
Christopher m | First ImpressionsThe bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV
CASSANDRA H | First ImpressionsManager, I believe Angela, she was amazing and so was the manager of the original store we called!
William S | Overall ExperienceLuv yall
Stephanie L | First ImpressionsService rep went out of her way to assist us. Thank you.
Barbara P | First ImpressionsSomeone that work there they broke into my storage and stole my stuff that storage is the worst ever
Catherine C | Overall ExperienceI would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.
GARY B | First ImpressionsStaff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.
William K | Overall ExperienceFriendly staff and quality service
LASCELLE L | First ImpressionsThey dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau
gino m | First ImpressionsThe facility is well maintained. The staff is very friendly.
WANADRA M | Overall ExperienceI thank Uhaul from the bottom of my heart
charles w | Overall ExperienceManager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.
DAVID R | First ImpressionsThank you Patricia for making good on my storage unit. I really appreciate it.
Loretta U | First ImpressionsI will surely use this facility again when the need arises, everyone is very professional 😀
MARQUENTTA A | Overall ExperienceAwesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Thanks
MONIKA E | First ImpressionsThe facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.
Jennifer B | Overall ExperienceGreatCustomer service
MISTIHANA M | First ImpressionsThe staff at the storage facility were all courteous and knowledgeable.
CARLOS H | Overall ExperienceOur unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.
Matthew T | Overall ExperienceStaff was GREAT
ROBERT S | First ImpressionsAll around Best customer service ever.
Dominique B | First ImpressionsMy access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.
JOHNATHAN R | Overall ExperienceVery helpful
christian k | First ImpressionsRomona is great
Shirzell T | First ImpressionsVery knowledge with facility procedures Their serbive is to been recommended
laverne p | Overall ExperienceThank you great customer service
Juan S | Online Move InHave an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M Linde
MARTINS L | Overall ExperienceI received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellent
CARLOS H | First ImpressionsWe always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.
JO K | Overall ExperienceMy only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any money
Rebecca H | Overall ExperienceThe young lady who helped us was extremely professional and very personable.
william f | First ImpressionsSuper easy from start to finish
Ronal C | Online Move InThe service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guys
KONOA M | Overall ExperienceGreat customer service.
Dorris E | Overall ExperienceMy bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.
Troy W | Overall ExperienceThis Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!
Jason C | Overall ExperienceAfter hour check 8n was tedious. But, everthing else was great!
Barbara H | First ImpressionsScarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experience
deshon G | First ImpressionsThere was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.
Abigail C | Online Move InThe website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.
Ta O | Online Move InThe customer service was excellent no complaints
Francis B | Overall ExperienceVery freindly staff
Shavonne H | Online Move InExcellent customer service
Linda H | First ImpressionsMuy buena la actitud de los trabajadores y muy limpio y barato lo volveria a rentar si lo volviera a nesecitar muchas gracias por su buen servicio....
Angela R | Overall ExperienceSomeone climbed over the interior wall into my unit and looked through my stuff. I had nothing of value inside but was disappointed with security of my unit. I would've stayed except the rent kept being raised. Otherwise it was an okay place to store non valuable belongings.
Lauri M | Overall ExperienceThe staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.
Carine O | First ImpressionsComment/rating about access hours based on changes in Sept, Oct & Nov 2020 to access only during regular U-Haul faculty office hours which was inconvenient and without compensation.
janice m | Overall ExperienceI do have a few comments about the overall service. I'm disappointed that you no longer provide military discounts to veterans. Also, there is no longer late night or after hours access available at my location because of COVID. I pay for after hours access. My number is (702) 588-3425.
roosevelt & | First ImpressionsClean & Safe Very good customer service!
MARIO G | Overall ExperienceAwesome location
Josiah M | Overall ExperienceI received excellent customer service.
Linda H | First ImpressionsI think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.
CAMERON D | First ImpressionsWe rented a truck to move our things out the storage unit which was due in 5 days. As we were loading the 26’ truck, we went back up to our unit only to find out Ramona an employee cleared out our unit without our authorization, she put a free tag on the unit and checked us out saying we turned the unit it. Now we have missing items. This was the most horrible experience. Not to mention when we went in the office bothered about what happened. That employee got in my face less than a foot away and started yelling in my face clapping her hands and I numerous Ku told her to step back and step back and she didn’t care. The assistant manager was standing right there and was quiet. As she kept acting like a lunatic I became irate and belligerent and thats when the assistant manager Dante Intervine, as he was talking she kept laughing and rolling her eyes, you can tell she didn’t care about her manager. Also, she stated she called us to ask if we were checking out which probes her integrity is off, I have my phone bill showing there is not on call made to my phone or the phone listed for that I tire time we were there. This is literally the worst experience ever!!!
Sindy M | Overall ExperienceEverything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.
Rochelle H | First ImpressionsI’m only reading poor because the customer service rep spelled mind last name wrong so when I went to check in my truck it wouldn’t show up on the screen it kept saying no order found or no reservation found etc. next time it would be a lot more convenient and a lot less time-consuming if everything has been done correctly because of it it took me an hour to check my truck in and I have my children with me so it was really a pain in the butt other than that everything was great
Tori I | Overall ExperienceI will never go through uhaul again there units are way over priced & after being a customer for almost 5 years they still wanted to charge almost $800 to take a truck from Las Vegas to Utah
MICHELLE S | Overall ExperienceWe have been very pleased with this storage facility. It has met our expectations when we really needed extra storage. Everyone was most helpful, especially Ramona. No complaints.
Timothy B | Overall ExperienceI will never use U-haul again, very unprofessional staff full of lies.
William B | Overall ExperienceWhen I rent a truck from U- haul to go to LA when I came back they told me I had a free month storage when I came to the window the gentleman said no you get the 2nd month free then his supervisor clarified it he said the 1st month is freeit thank you.
Terance J | First ImpressionsAdding a trash can would be so helpful for little things, that might have broken for instance. Overall very nice storage facility.
Sabrina H | Overall ExperienceLot.5 Of Thanks To The Staff On Craig Road
will h | Overall ExperienceI had to stand in line for almost an hour. I had to provide the same info 4 times. Staff was rude.
DIAMOND J | First Impressionsclean and affordable
saul j | First ImpressionsI came from Cali w Uhaul, stored all my furniture and other items w Uhaul because of the name. At the time Uhaul had the lowest prices for going out of state, one way! The truck was clean, fairly new and comfortable to drive. The storage unit was clean as well and ready for me when they said it was going to be. I made ALL of my reservations online and picked up my truck/dropped off my trucks after hours using my smart phone. I had a wonderful experience and everyone has been super helpful and friendly. Special thanks to Kim, Patricia and Tiare for making my arrival and departure from uhaul services very pleasant and easy! GOD bless you all.
Consuelo C | Overall ExperienceStaff was professional and courteous
Valerie W | First ImpressionsI found the late fees during a pandemic repulsive which led to the removal of my property and cancelation of my locker. There was no flexibility when contacted about the matter either.
tom U | Overall ExperienceI selected the online move in process. I wasnt told when I called what the entire self move in process was. So when I went inside and was attempting to ask questions about where the unit was, ect. The associate who helped me started laughing and making smart remarks. I didnt appreciate that whatsoever. It wasn't needed or necessary. I didnt know asking him a few small questions was a joke or funny, especially since I didnt get all the info regarding a self move in. His smart attitude was not appreciated. When I can I will be moving storages. That one person makes me not want my belongings there.
Cherelle B | Online Move InThank you for remaining open and to all the wonderful staff on duty March 28th 2020, I appreciate you. Kimberley your efficiency is top notch. Thanks for making me feel welcome to my new state.
Consuelo C | First ImpressionsNeed available trash cans to put broken things in or just plain trash.
Sabrina H | First ImpressionsEveryone at the facility was more than helpful and efficient. Two thumbs up! Thanks for everything.
Kesha R | Overall ExperienceNeed to stop having employees park where the storage people load and unload
BRIAN W | Overall ExperienceThe manager was so rude inconsidered and did not help me the first day I came to the storage place. I had to pay extra money for the moving people since we had to wait for him almost 40 min until he was done . . I made up my mind that day as soon I find a person who will take the little stuff that I had in the storage then I close the account. He’s not a friendly person, not greeting us or any customer while we were waiting for him.
Sota T | Overall ExperienceVery well maintained and friendly staff.
Keysha N | Overall ExperienceAll was good would recommend to others service was friendly storage security is good
Nakesha E | First ImpressionsGreat customer service.
Dorris E | First ImpressionsLove doing business with you and will us you again if needed.
JACQUELINE S | Overall ExperienceN/a
PATRICIA W | Overall ExperienceReceived amazing customer service, was helped in a timely manner and had no issues whatsoever
Mykia M | First ImpressionsTrash.
Ashley M | First ImpressionsVery polite and knowledgeable staff.
Keysha N | First ImpressionsThe wait to check in took too long due to both employees jumping into other convos with the others customer. While we were trying to sign our renter contract, the man helping us kept doing this.
Mildred J | First ImpressionsVery happy with service I received thank you
Mark H | First ImpressionsRepresentative was rather bland and in a mood
michaela l | First ImpressionsEasy access and clean facility. The Green Room served me well! I left a few things, and took a few things. Thanks!
Ruth M | Overall ExperienceGreat customer service.
michelle r | Overall ExperienceThe staff were helpful and friendly.
daniel y | Overall ExperienceGreat experience from start to finish friendly , helpful, and very nice
Michael W | First ImpressionsSo far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.
Paulin K | Overall ExperienceGreat staff and location.
Maria J | Overall ExperienceThis is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.
Katia M | Overall ExperienceStaff is very slow. Computers not working and manager is rude
Denise M | First ImpressionsThank you for your storage services.
Anneesah F | Overall ExperienceThe staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!
courtney f | Overall ExperienceI placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.
William T | First Impressionsi liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock
Mike B | Overall ExperienceNeeds more help when lines get long. One person is not enough. But great service.
Sheila M | Overall ExperienceI was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/
Jesse D | Overall ExperienceStaff was very helpful and friendly.
Vershawn S | First ImpressionsThe staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!
LaChasity C | Overall ExperienceGood service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .
Xavier R | First ImpressionsVery kind and helpful.
Branislav D | First ImpressionsI was in and out not to much of a wait thank you 😍🤗🤩
Tracy M | Overall ExperienceI did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.
Anneesah F | First ImpressionsStaff were friendly and helpful
Franique A | First ImpressionsGreat customer service
Barbara W | Overall ExperienceThe service and understanding I got from this staff was the best!
Myranda E | First ImpressionsN/a
BRANDI S | Overall ExperienceThank you.
Steven R | Overall ExperienceThis facility is clean. The staff is great. I definitely would recommend this place
naomi a | Overall ExperienceClean facility Great people to help you
Terri R | First ImpressionsGreat Staff Secure Building. Would Definatley Recommend
Bobby E | Overall ExperienceThe facility served me well with my moving and storage needs.
Gregory W | Overall ExperienceStaff was helpful all of the time but not always friendly.
linda p | Overall ExperienceThank you!
virginia r | Overall ExperienceI've had my storage for about 4yr. Never had a problem with my unit,access or staff.
ENGRED S | Overall ExperienceThe property is always clean and the carts are always where they belong.
Johnny B | Overall ExperienceIt was ok
Tom M | First ImpressionsExcellent staff. Very knowledgeable and super friendly!
Scarlett M | First ImpressionsI wasn't treated fairly and i left and still owe a bill
Joslyn h | Overall ExperienceI found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!
Robert M | Overall ExperienceGreat experience. The staff is great and very helpful.
erica h | Overall ExperienceI returned my truck before noon on the same day, I got a call from the office and they said to me, very rude “where’s our truck”? I was like I returned it, you guys checked it in.didn’t even apology
Dawn R | Overall ExperienceEveryone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.
Martin C | Overall ExperiencePrompt assistance clean facilities helpful staff
Gina M | First Impressionsvery very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away 😪😪
Frank S | Overall ExperienceExcellent customer service! Location very clean and safe
JEROME M | Overall ExperienceMy U-Haul representive was awesome! Very quick and efficient. I don’t remember the young ladies name but she was very nice
Dionna C | First ImpressionsThe employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.
JAMAR G | Overall ExperienceThank you all so much
Jacqueline J | Overall ExperienceI will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..
Justin T | Overall ExperienceStaff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.
Sherell B | Overall ExperienceThe rental went really well . The customer service was excellent.
Frank R | ReservationThe staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Thank you
Nathaniel R | ReservationStaff was very knowledgeable very humble
Angelique H | ReservationEasy to reserve and easy to change.
Burdel W | ReservationVery nice storage facility.
MAX M | Overall ExperienceMy toolbox looked like it was tampered with but can’t be sure
ramiro m | Overall ExperienceMy property was damaged in the Ubox. The location was unapologetic
Melody T | Overall ExperienceGreat staff who went above and beyond!!
Janet C | Overall ExperienceThe person answering the phone had no clue on what was going on
Maya S | Overall ExperienceN/a
Pashion W | Overall ExperienceMost of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.
Jared B | Overall ExperienceUhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.
Sharon S | ReservationRamona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.
troy w | ReservationThey got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!
Jennifer E | ReservationThe price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two
La T | Overall ExperienceGreat and clean facility.
CELIA U | Reservation100% satisfied. Excellent staffs.
Lorene R | Overall ExperienceThe manager Allen was very helpful.
JAMES A | Overall ExperienceMy evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.
Gerald S | Overall ExperienceThe process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.
TERESA W | Overall ExperienceAppears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May
Pamela-David B | Overall ExperienceOh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care
ZENON H | Overall ExperiencePlease hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. Thanks!
Patricia T | Overall ExperienceThx
RICARDO C | Overall ExperienceMy time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives
Margarita R | Overall Experience