Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location did just fine on the rental, however the whole rental experience was a joke. The past several rentals I have used the app as well as just called in and each time there have been issues with the items I rented not even showing up as reserved. At least in each event, one of your associates was able to correct the problem and the equipment was located at another place nearby and in one instance it was at the same place I had already rented the truck but was originally told on the phone they did not have the item at that location. The biggest issue is the app which I have lately had coonstant trouble renting more than 1 item. I think they are too busy pushing additional sales of other items like a storage or help or whatever the flavor of the week is. They need to spend more time making sure the app is properly functional.
JP R
Rating:
5.0
Customer did not leave a comment.
Victor P
Rating:
5.0
Nothing
Doneil R
Rating:
5.0
My cashier Shavonne was awesome
Tylis W
Rating:
5.0
Customer did not leave a comment.
Greg W
Rating:
3.0
Customer did not leave a comment.
MARGARET Q
|
Overall Experience
Rating:
5.0
Wonderful customer service. Clean, well lit and friendly staff. Fast check in and out. I will rent from this location again.
Sandra G
Rating:
4.0
Customer did not leave a comment.
Tracy J
Rating:
5.0
Matt was awesome. Very considerate and helpful
Nutjaree T
Rating:
5.0
Excellent service.
Rachael S
Rating:
5.0
Customer did not leave a comment.
Queneshia T
Rating:
5.0
Nothing everyone was helpful and polite
WALTER B
Rating:
5.0
The staff were and are very helpful
David D
Rating:
4.0
Customer did not leave a comment.
Shela T
Rating:
5.0
Very good
yerisney m
Rating:
5.0
Customer did not leave a comment.
shannon p
Rating:
5.0
Customer did not leave a comment.
LUIS L
Rating:
5.0
Customer did not leave a comment.
HAILY B
Rating:
3.0
Keep the tank full lol have a lovely Blessed Day and GOD Bless great Service
Christle J
Rating:
5.0
Customer did not leave a comment.
BRITTNEY A
Rating:
5.0
Good service tanks
Julian S
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
ELBER V
Rating:
5.0
Very nice guy checked me in
BOB R
Rating:
5.0
Customer did not leave a comment.
So K
|
Overall Experience
Rating:
5.0
Great customer, service, attentive, efficient, and friendly! Wonderful experience!
Susan W
Rating:
5.0
Customer did not leave a comment.
Frank F
Rating:
5.0
Booking was a breeze, customer service associates at check in was amazing, truck was in great condition and drove well, changing/editing our rental time was easy! Nothing bad to say at all!
Steven S
Rating:
5.0
Nothing keep up the good work
Norman A
Rating:
4.0
They are great but Fort Smith AR branch was exceptional due to all the issues I had, none of it was uhaul fault, but they saw me in a crisis and came to the rescue. Thank you thank you thank you.
Tramell L
Rating:
5.0
Customer did not leave a comment.
Nelson V
Rating:
5.0
Very friendly and helpful
Noel M
Rating:
4.0
Customer did not leave a comment.
Ed C
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
Staff is great
Cristo S
Rating:
5.0
I would like to say the employees at this location, are professional and helpful. The store is always clean. As for the U-Hauls, On 12-23-23 and on 2-24-24 I rented the 10' trucks were clean and maintained. However, the 15' U-Haul I rented on 2-28-24 needs an alignment. I had to keep turning the steering wheel straight to keep it in my lane. Other than that my move was smooth. I will continue to do business with this location.
Michael H
Rating:
5.0
Customer did not leave a comment.
Crisstina M
Rating:
1.0
Price was much higher than advertised and the a/c didn't work
Andrew P
Rating:
4.0
Customer did not leave a comment.
Rich H
Rating:
5.0
Customer did not leave a comment.
Jackie S
Rating:
1.0
I got over charged and no one will fix it for me I need to dispute with credit card now
Robert P
Rating:
5.0
friendly and efficient
YOSMANI G
Rating:
5.0
We picked up our truck & everything was ready, just as we had ordered. Prompt, friendly, & professional service. The store is also well-stocked with moving supplies & there is a clean restroom on-site for customers.
Alicia O
Rating:
5.0
Awesome. bunch of people .
Steve c
Rating:
5.0
Customer did not leave a comment.
Gilmer M
|
Overall Experience
Rating:
5.0
Fast and good service
Jose T
Rating:
5.0
Customer did not leave a comment.
Nicole M
Rating:
5.0
Really good service 👏
LUIS R
Rating:
5.0
Just keep up the A1 customer service
TYRONE B
Rating:
5.0
Customer did not leave a comment.
KNISHA S
Rating:
5.0
Great service from self check out and self checkin
JARED S
Rating:
5.0
Excellent customer service!
Rebecca A
Rating:
5.0
Customer did not leave a comment.
Scott B
Rating:
5.0
Matt is extremely perfessional, honest and have integrity that is lacking in the 🌎 world 2day. He has always had the same winning attitude every time I visit the store on Bonaza. Would recommend him and his store, to everyone in Las Vegas, for any and all you Uhal needs.
Otis F
Rating:
2.0
Pésimo servicio a la hora de entregar el camion, la página web y la aplicación están obsoletos, no funciona su servicio en línea, es mucho problema.
Manuel B
Rating:
5.0
Customer did not leave a comment.
Allen Z
Rating:
5.0
Mathew is outstanding and polite
Very helpful
Thank you Mathew
Sandra H
Rating:
5.0
Keep it up!
Mark S
Rating:
5.0
Customer did not leave a comment.
Darin J
Rating:
5.0
Customer did not leave a comment.
dulce h
Rating:
4.0
Customer did not leave a comment.
DONALD R
Rating:
5.0
Customer did not leave a comment.
Shawann N
Rating:
5.0
Good
Frederick S
Rating:
5.0
Customer did not leave a comment.
Maria G
Rating:
5.0
We Had a Great Experience, The Only Thing I Would Do Is Put An ATM In Store
Tracey B
Rating:
5.0
The guys there were awesome! Very helpful and they have a well stocked store and one of few stores open on New Years Day! Thank you!
Jennie F
Rating:
5.0
The guys that work there are very nice and efficient. The use this location every time I need a truck and every time it’s perfect
Allyson Y
Rating:
4.0
Customer did not leave a comment.
TANEEKA S
Rating:
5.0
Staff was amazing. Made this process very smooth
JACK J
Rating:
5.0
Investigate if there may be an exhaust leak under the cab. When stopped at lights, fumes fill the cabin of the truck.
thomas b
Rating:
5.0
Continue the excellent service, thank you !
Ismelda C
Rating:
4.0
Thank You Everything Was Amazing*🤶😇🙏🏻🏡🌠
Merry Christmas And Happy New Year*🤶😇🙏🏻🏡🌠
(WIN)*(WIN)*(JOY)*(JOHN 3:16)*🤶😇🙏🏻🏡🌠
MRS A
Rating:
5.0
Good customer service 👍
Roosevelt L
Rating:
5.0
Customer did not leave a comment.
Nicholas F
Rating:
5.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
Customer did not leave a comment.
Ladonna B
Rating:
5.0
Customer did not leave a comment.
Leotis B
Rating:
4.0
(RE* Customer Retail Representative, Needs To)😇
(Becareful Checking In Vehicles, And Be Acurate)*
(With Mileage And Fuel Accuracy As Not To 😇🏡🌠(Overcharge Customers, Who Leave Keys, Expecting
(An Accuracy In Check In, Only To Be Overcharged)*
(It Has Happened Several Times, And That Is Not (Not OKAY)* (Thank You 4 Resolving My Problem)*
(And Thank You 4 Amazing Customer Service Rep)*
(Merry Christmas And A Blessed New Year)*(JOY)*
(WIN)*(JOY)*(LOVE)*(PEACE)*(JOHN 3:16)*😇🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇🙏🏻☔️🏡🌠😇☔️🏡🌠
Mrs A
Rating:
5.0
The gentleman who rented the trailer at the front desk was friendly and professional. When I returned the trailer, they had me on my way in a few minutes.
JOSH R
Rating:
5.0
Lot is a bit steep from the street. Crew was very helpful and efficient with check-in and checkout.
Jeff G
Rating:
3.0
Customer did not leave a comment.
Hythenial H
Rating:
4.0
Customer did not leave a comment.
Keysha B
Rating:
5.0
Drop off was excellent. Staff available, friendly and knowledgeable. Exceptional service here.
Fabian N
Rating:
5.0
Fast, easy, friendly. I was surprised how easy it was to get a vehicle to move with, very friendly staff. Thanks guys for helping me get across town!
Andrew J
Rating:
5.0
Continue to give excellent service.
Michael H
Rating:
5.0
Eric was very helpful, knowledgeable about the equipment, and courteous. He should be the standard for your customer service, other UHaul sites do not have this same personnel.
Dave R
Rating:
5.0
Customer did not leave a comment.
Aleksandar J
Rating:
3.0
Customer did not leave a comment.
Donna L
Rating:
5.0
The gentleman that check us in was real nice but moved to quick for us and our age the other gentleman was awesome moved more at our pace very very helpful and understanding of our age group new his job well awesome customer service new how to deal with all different customers the best I have seen in years
rodney K
Rating:
5.0
Customer did not leave a comment.
Candice H
Rating:
5.0
Customer did not leave a comment.
Chris R
Rating:
5.0
Customer did not leave a comment.
Janett v
Rating:
5.0
Staff is very helpful
ERIC N
Rating:
5.0
My favorite location
Cyndria S
Rating:
5.0
No improvements necessary
Michael D
Rating:
5.0
I believe he was the manager but definitely really nice staff. I would totally rent from there again.
Gloria R
Rating:
5.0
Everything was great and fast
Russell P
Rating:
5.0
Customer did not leave a comment.
Crystal S
Rating:
5.0
All Good.
Feroze S
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Nothing these guys, are the best
wilson t
Rating:
4.0
UHaul needs to develop an app that works
Ty W
Rating:
5.0
All was great and the worker Outfield and the manager will gray I was very very happy with their Pleasant attitude thank you
Katrina H
Rating:
5.0
Mathew is very understanding and accommodating.
GILBERT L
|
First Impressions
Rating:
5.0
I’ve been utilizing Uhaul for many years! This particular facility delivers iconic customer service! Thank you to the staff for making it seamless to rent a storage and uhaul truck. I will refer them to everyone
MINYON R
|
Overall Experience
Rating:
5.0
very professional and nice too.
phil p
|
First Impressions
Rating:
5.0
Staff was pleasant and veryhelpful! Matthew, the manager will go above and beyond to ensure you are
satisfied and I will definitely return and refer people to this location. Thanks again!
MINYON R
|
First Impressions
Rating:
4.0
All Pluses except for bad security. My unit as well as 8 others was burglarized one night and I lost $$$ above what your insurance will pay.
Nadir A
|
Overall Experience
Rating:
5.0
Always super friendly and helpful
So K
|
First Impressions
Rating:
5.0
Uhaul was amazing and I would recommend anyone to store and receive there truck from you, you guys are the best
Thanks for everything
Latoyia
LATOYIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne G
|
Overall Experience
Rating:
5.0
Tony and staff was really a great blessing. In a time of inconvenience he made it much easier. Even on thanksgiving. I give these guys all the credit they should receive. Thank you again. And god bless
Yvonne G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
|
Overall Experience
Rating:
5.0
Excellent
Thomas M
|
First Impressions
Rating:
5.0
The gentleman who checked us in when we got to NV, was amazing. He explained all charges helped with places to eat and attractions I might want to take my family to see. Overall great guy.
Diego R
|
First Impressions
Rating:
5.0
The guys over there where very curious and helpful
major b
|
First Impressions
Rating:
5.0
Great experience
raul c
|
Overall Experience
Rating:
5.0
Exceptional service from an outstanding crew.
Most highly recommend.
randy t
|
Overall Experience
Rating:
1.0
Phone customer service is poor. I reserved truck for same as my storage unit. I called to confirm after reserving online I was told set for there. Called again day of and not there. Listen to my calls